8+ Technical support Jobs in Hyderabad | Technical support Job openings in Hyderabad

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

Job Description:

• Min 10 years of experience in Oracle Apps Technical.
• Creating test plans, test cases, test scripts and performs functional testing.
• Work closely with various Business Partners to deliver high-quality application solutions.
• Write detailed technical design documents. Must have Upgrade experience
• Interacting with Oracle via their formal Metalink SR process in order to secure assistance and solutions for problems.
• Conduct and or participate in requirement/analysis sessions.
• Must be able to work with third-party systems and Perform modifications including EBusiness suite changes and the maintenance of various application interfaces.
• Should have EBS upgrade knowledge and also CEMLI objects development including integration and conversions experience in Finance, Manufacturing, Supply Chain and HR.

Required Skillset:

• Must have strong technical experience on SQL, PL/SQL, OTBI/BI, and XML Publisher reports, workflow, Unix, and Oracle Applications Framework (OAF and ADF).

SOAP & REST APIs; Data conversion using FBDI. Development using Sandbox, FRS Reporting, Integrations with 3rd parties, Security console Management/SSO

• Effective team player with organization excellent communication skills (Written and Verbal)
• Must be able to handle independently with business users and external users and responsible for design, development, Testing support, production deployment, and production support.
• Excellent and communications skills.

Responsibilities:

- Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.

- Collaborate with other teams to ensure timely resolution of customer issues.

- Document solutions and knowledge articles for future reference.

- Participate in on-call rotation for after-hours support as needed.

What we are looking for :

- Bachelor's degree in Computer Science or related field preferred.

- Proficient in Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, JAMF, Intune, Azure Active Directory, and Confluence.

- Familiarity with Microsoft Office Suite and other relevant software applications.

- Strong problem-solving skills and ability to work under pressure.

- Excellent communication skills both verbally and written.

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

About Saras Analytics 

We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset. 

Our Products 

http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.  

Visit https://sarasanalytics.com/">https://sarasanalytics.com/ 

Job Summary: 

• This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process    
• This role demands hands-on knowledge on software development, and databases   
• You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes 
• You will collaborate with internal teams for the design and development of key modules  
• You will interact with customers to provide technical support and guidance for users 

• Troubleshoot and debug problems and create SPRs and CRs 
• You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner 

Eligibility: 

• Excellent verbal and written communication 
• 4+ years of experience in helpdesk or L1 support 

• Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
• Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
• Hands on experience in setting up or using web analytics and performance monitoring tools 
• Basic understanding of Web technologies including Java and Angular 
• Proficient in using support and helpdesk tools  

• Knowledge on cloud infrastructure is a plus 

• Excellent verbal and written communication 
• 4+ years of experience in helpdesk or L1 support 

• Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus. 
• Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users 
• Hands on experience in setting up or using web analytics and performance monitoring tools 
• Basic understanding of Web technologies including Java and Angular 
• Proficient in using support and helpdesk tools  

• Knowledge on cloud infrastructure is a plus