Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
About Agami Tech
Our mission is to empower each Individual to help them Innovate, so that they can be a driver of their own growth. We are committed to providing an environment where all our employees get an equal opportunity to explore their skills and fulfill their goals. You will be constantly learning here no matter your experience or profile. Become a part of Agami Tech and explore your full potential!
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Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge
The engineer should be available to work in the late evening shift (4pm - 1am) if required.
Primary skills:
3-8 years of relevant experience.
Strong technical knowledge on:
- Cloud Technologies – AWS, Azure etc.
- Databases – SQL, Oracle, MySQL etc.
- Operating Systems – Linux, Windows etc
- Networking – Basic networking concepts and troubleshooting
- Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required) Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft)
About Company :
Keka has been a silent revolution in the making since our launch 6 years ago. Our steadfast focus on building an employee-centric HR platform was well-received by more than 5500+ businesses across India and the world. Today we are India's #2 platform in the segment with the greatest number of new customers adopting the platform. All with zero advertising spend and pure customer love.
We are an organization built by our employees. The passion and the extreme ownership that our people bring to the table are contagious. We don't hide our shortcomings and we aren't afraid to ask for help. When we fail, we learn, adapt, and do better in the future. This open culture encourages our people to innovate, regardless of their function and across departmental boundaries. We've secured India's largest SaaS series A funding of $57 million.
Roles and Responsibilities:
- Create technical drafts for the following product support documents based on product release notes
- User manual
- Admin manual
- FAQ answers
- Tutorials
- Troubleshooting guides
- Analyze product release notes to identify the need for creating new process documents and/or changing existing documents
- Own and manage document version control of support documents for assigned products
- Liaise with the product team to find resolutions/workarounds for unaddressed issues and create documents for the same
- Test accuracy of workarounds and FAQ responses with help of CSM TL s and ATL s
Must have Skills:
- A reasonable understanding of HR processes
- Strong written communication and presentation skills
- Problem-solving skills
- Attention to details
- Team working and cross-functional collaboration
Good to have Skills:
- Exposure to process analysis frameworks – lean, six sigma etc..
- Experience in writing/structuring process documents
- Experience in writing articles/blogs etc..
Job Responsibilities:
- Having a proactive customer support approach
- Testing product features as assigned
- Build & strengthen customer relationships
- Lead scoring and qualification
- Manage incoming chats, emails and handle appropriate follow-up calls and emails
- Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
- Demonstrate the value of the platform to our customers every day by providing amazing customer support
- Maintain existing customer success metrics and data as directed
Job Requirements:
- Excellence at Googling stuff and spoken English
- Ability to meet deadlines and decent depth of thought process
- Capable of operating without much supervision while still producing results
- Not being camera shy and great presentation skills
- Motivation to pursue customer success as a career
- Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
- Technical understanding and ability to troubleshoot and resolve technical problems
Note: The applicant should be comfortable with both the timings, Day Shift Timings as well as the US Shift Timings.Shifts will be rotational.
Brownie Points If - You are great at video presentation and love engaging with customers through videos
Location - #Mohali
#5daysworking
Job Description
- #ActiveDirectory Domain, #GroupPolicies , #Domaincontroller migration and upgrades.
- File and Print sharing, #NTFS permissions. #FileServer #migrations .
- #MicrosoftExchange or #Office365 messaging, #Outlook Configurations.
- Knowledge of Data #Backups , Backup Strategies, Experience on #backuptools will be an additional advantage.
- Basic knowledge of #Routers , #Firewalls , NAT, #VPN configuration #Sonicwalll preferable.
- Knowledge and working experience on #TicketingSystems & #RemoteAdministration tools.
- Good #DesktopTroubleshooting experience.
- #AntiVirus installations and #Troubleshooting .
- Knowledge of #DHCP , #DNS Management.
- Ticketing tool and #RMM tool #Labtech , #Kaseya , #Autotask (Experience preferred).
Required Skills: GSM, Linux, Networking, infrastructure, VOIP, PHP, Perl, SIP, troubleshooting, Python,HTML
- 5+ years of solid experience as an Asterisk Developer
- Must be proficient at developing software using a scripting language. A distinct advantage if you have experience using Python
- Sound knowledge of Asterisk Installation, Configuration, Dialplan, Call troubleshooting (SIP, ISDN)
- Solid experience of working With Linux Operating Systems
- Good understanding of VoIP, SIP, SS7.
- Building a whole IT network or setting up a PC and access permissions for a new hire, providing technical support the organization’s day-to-day operations. This process involves both hardware and software setup.
- Conducting basic induction IT training of new employee in organization. Also often interaction and timely provide training to end users who may not be familiar with the finer points of IT.
- Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.
- Handling updates, upgrades, and other maintenance tasks in both hardware and software areas.
- Providing support by telephonic or skype to the out locations staff and ensuring to fix up the problem within a timeline e.g. VPN issues
- Vendor Management – checking and processing the bills without any error. Also ensuring to be made payment on time for smooth operation in daily work
- Working with IDAM ticketing tool and log/assigning calls and resolving as per priority
- Taking care of AMC/Warranty of all company infrastructure.
- Maintaining Asset Register and keeping record of IT equipment.
- Route problems to internal 2nd and 3rd level IT support staff.
- Troubleshooting & configuring on Microsoft outlook & Web mail.
- Escalating complex problem to supervisor and appropriate support specialists
- Installation, configuration and troubleshooting Local and Network Printers
- Taking care of all other responsibilities assigned from time to time.
- Desktop and Laptops support for troubleshooting of win XP, Win 7, win 8, win 10, ubuntu.
- Installation of servers 2008, 2012.
- Working with Arc server Backup solution Restoring and Backup wizard.
- Keeping track of all the IT Infra assets with tagging and submitting report to finance team for audit of infrastructure assets.
- Antivirus updating, configuring, schedule scanning.
- Onsite support
- Working with nutanix hypervisor like create new server, configuration new server (memory, storage , cpu , network) take snapshot, snapshot restore, etc
ABOUT US.
Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
THE POSITION
Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.
QUALIFICATION AND EXPERIENCE
- Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
- Experience of working in a production support environment
- Engineering or Equivalent degree
- Passion for open-source technologies is desired
ADDITIONAL SKILLS
- Install & Configure PostgreSQL, Enterprise DB
- Technical capabilities PostgreSQL 9.x, 10.x, 11.x
- Server tuning
- Troubleshooting of Database issues
- Linux Shell Scripting
- Install, Configure and maintain Fail Over mechanism
- Backup - Restoration, Point in time database recovery
- A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
- A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.
RESPONSIBILITIES
- Monitoring database performance
- Optimizing Queries and handle escalations
- Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
- Implement security features
- DR implementation and switch over
LOCATION: Bangalore and Mumbai
We are looking for job for talend developer for reputed company for permanent role in coimbatore.
location:coimbatore
skills;ETL tools,any DB,supporting tool
Experience:2+years
Company Description
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies
transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable
companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters
are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every
vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we
pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for
Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue
from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Client
Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a
global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the
opportunity to grow with us. Our Client Group is focused around but not limited to backups of virtualization technologies within the
Commvault suite, this includes VMware, HyperV & RHEL. We are a source of expertise for not just our customer base but also our
partners and consultants on site.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and superfriendly Windows and Virtualisation team.
Position Responsibilities include:
• Troubleshoot and resolve complex support problems
• Troubleshoot customer issues using remote desktop software
• Successfully interact through phone and email with customers as you solve their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing best-in-class phone based support for a variety of complex, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Contributing to our Solutions Engine and online forums
Position Requirements include:
• At least 5+ years of technical/customer support experience
• Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments. Knowledge
of the full feature set available in VMware. Advance Troubleshooting of VMware Issues - Implementation and configuration
of HyperV Cluster environments would be desirable . Knowledge of the full feature set available in HyperV. Advance
Troubleshooting of HyperV Issues – Desirable but not essential.
• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or
hardware. Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies
and and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas,
Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
• Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think
troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall,
VSS). Strong understanding of Windows clustering. Advance knowledge of Microsoft Active directory. Recovery knowledge
of Microsoft operating systems and applications.
• Linux Skills• Previous experience troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark
conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about
equality and integrity. We “go beyond” each and every day.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Bachelors Degree
MCP/MCSA/MCSE/VCP highly desirable.
Additional Information
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive
independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the
"completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic
partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP,
Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support
customers globally across the Americas, EMEA, and APA
Desired Candidate Profile
- Minimum 3 years of hands-on development experience
- Experience with VoIP based technologies based on SIP protocol.
- Solid C, C++ experience, Python
- Experience in developing multi-threaded and client server application
- Experience in Linux/Unix environment
- Experience/Knowledge in at least three of the following technical areas is also required:
- Object oriented design and methodologies
- Experience developing cloud-based services (e.g. SaaS, PaaS)
- Knowledge and development background in web services, or web based technologies using REST.
- Experience with highly available/redundant softwer.
- Strong communication skills required.
- Strong writing skills required.
- Ability to multi-task and handle changing priorities.
- Knowledge of software development methodology, build tools and product life cycle; experience in agile development is a plus.
- Excellent team skill, can-do attitude, focus on quality.
