11+ Technical support Jobs in Kochi (Cochin) | Technical support Job openings in Kochi (Cochin)

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

Job Role Senior Dot Net Developer

Experience 8+ years

Notice period Immediate

Location Trivandrum / Kochi

Details Job Description

Candidates with 8+ years of experience in IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure

DevOps. This is a client facing role and hence should have strong communication skills. This is for a US client, and

the resource should be hands-on - experience in coding and Azure Cloud.

Working hours - 8 hours, with 4 hours of overlap during EST Time zone. (12 PM - 9 PM) This overlap hours is

mandatory as meetings happen during this overlap hours.

Responsibilities

Design, develop, enhance, document, and maintain robust applications using .NET Core 6/8+, C#, REST APIs, T-

SQL, and modern JavaScript/jQuery

☑ Integrate and support third-party APIs and external services

☑ Collaborate across cross-functional teams to deliver scalable solutions across the full technology stack

☑ Identify, prioritize, and execute tasks throughout the Software Development Life Cycle (SDLC)

☑ Participate in Agile/Scrum ceremonies and manage tasks using Jira

☑ Understand technical priorities, architectural dependencies, risks, and implementation challenges

☑ Troubleshoot, debug, and optimize existing solutions with a strong focus on performance and reliability.

Primary Skills

8+ years of hands-on development experience with:

☑ C#, .NET Core 6/8+, Entity Framework / EF Core

☑ JavaScript, jQuery, REST APIs

☑ Expertise in MS SQL Server, including:

☑ Complex SQL queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, and Object Types

☑ Skilled in unit testing with XUnit, MSTest

☑ Strong in software design patterns, system architecture, and scalable solution design

☑ Ability to lead and inspire teams through clear communication, technical mentorship, and ownership

☑ Strong problem-solving and debugging capabilities

☑ Ability to write reusable, testable, and efficient code

☑ Develop and maintain frameworks and shared libraries to support large-scale applications

☑ Excellent technical documentation, communication, and leadership

skills

☑ Microservices and Service-Oriented Architecture (SOA)

☑ Experience in API Integrations

2+ years of hands with Azure Cloud Services, including:

☑Azure Functions

☑Azure Durable Functions

☑Azure Service Bus, Event Grid, Storage Queues

☑Blob Storage, Azure Key Vault, SQL Azure

☑Application Insights, Azure Monitoring.

Secondary Skills

☑Familiarity with AngularJS, ReactJS, and other front-end frameworks

☑Experience with Azure API Management (APIM)

☑Knowledge of Azure Containerization and Orchestration (e.g., AKS/Kubernetes)

☑Experience with Azure Data Factory (ADF) and Logic Apps

☑Exposure to Application Support and operational monitoring

☑Azure DevOps - CI/CD pipelines (Classic / YAML).

Certifications Required (IF Any)

Microsoft Certified: Azure Fundamentals

☑Microsoft Certified: Azure Developer Associate

☑Other relevant certifications in Azure, .NET, or Cloud technologies.

We are looking for an experienced Data Engineer with 4+ years of expertise in Python development, ETL processes, and Power BI reporting. The ideal candidate will be responsible for designing scalable data pipelines, optimizing data workflows, and delivering business intelligence solutions for data-driven decision-making.

Key Responsibilities

• Design, develop, and maintain robust ETL/data integration pipelines.
• Develop scalable data processing solutions using Python.
• Create and optimize complex SQL queries, stored procedures, and database solutions.
• Build interactive dashboards, reports, and data visualizations using Power BI.
• Integrate data from multiple sources including APIs, databases, and cloud platforms.
• Perform data cleansing, transformation, and validation to ensure data accuracy.
• Work closely with business and technical teams to gather reporting and analytics requirements.
• Monitor, troubleshoot, and improve data pipeline performance.
• Support data warehousing, reporting, and analytics initiatives.
• Mentor junior team members and contribute to best practices in data engineering.

Required Skills

• 4+ years of experience in Data Engineering or related roles.
• Strong hands-on experience in Python scripting and automation.
• Good experience with ETL processes and data pipeline development.
• Strong SQL skills with experience in relational databases.
• Hands-on experience in Power BI dashboard and report creation.
• Knowledge of data modeling and data warehousing concepts.
• Experience with APIs and data integration techniques.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.

We are seeking a passionate and knowledgeable Data Science and Data Analyst Trainer to deliver engaging and industry-relevant training programs. The trainer will be responsible for teaching core concepts in data analytics, machine learning, data visualization, and related tools and technologies. The ideal candidate will have hands-on experience in the data domain with 2-5 years and a flair for teaching and mentoring students or working professionals.

Job Description:

1.Be a hands on problem solver with consultative approach, who can apply Machine Learning & Deep Learning algorithms to solve business challenges

a. Use the knowledge of wide variety of AI/ML techniques and algorithms to find what combinations of these techniques can best solve the problem

b. Improve Model accuracy to deliver greater business impact

c.Estimate business impact due to deployment of model

2.Work with the domain/customer teams to understand business context , data dictionaries and apply relevant Deep Learning solution for the given business challenge

3.Working with tools and scripts for sufficiently pre-processing the data & feature engineering for model development – Python / R / SQL / Cloud data pipelines

4.Design , develop & deploy Deep learning models using Tensorflow / Pytorch 

5.Experience in using Deep learning models with text, speech, image and video data

a.Design & Develop NLP models for Text Classification, Custom Entity Recognition, Relationship extraction, Text Summarization, Topic Modeling, Reasoning over Knowledge Graphs, Semantic Search using NLP tools like Spacy and opensource Tensorflow, Pytorch, etc

b.Design and develop Image recognition & video analysis models using Deep learning algorithms and open source tools like OpenCV

c.Knowledge of State of the art Deep learning algorithms

6.Optimize and tune Deep Learnings model for best possible accuracy

7.Use visualization tools/modules to be able to explore and analyze outcomes & for Model validation eg: using Power BI / Tableau

8.Work with application teams, in deploying models on cloud as a service or on-prem

a.Deployment of models in Test / Control framework for tracking

b.Build CI/CD pipelines for ML model deployment

9.Integrating AI&ML models with other applications using REST APIs and other connector technologies

10.Constantly upskill and update with the latest techniques and best practices. Write white papers and create demonstrable assets to summarize the AIML work and its impact.

· Technology/Subject Matter Expertise

• Sufficient expertise in machine learning, mathematical and statistical sciences
• Use of versioning & Collaborative tools like Git / Github
• Good understanding of landscape of AI solutions – cloud, GPU based compute, data security and privacy, API gateways, microservices based architecture, big data ingestion, storage and processing, CUDA Programming
• Develop prototype level ideas into a solution that can scale to industrial grade strength
• Ability to quantify & estimate the impact of ML models.

· Softskills Profile

• Curiosity to think in fresh and unique ways with the intent of breaking new ground.
• Must have the ability to share, explain and “sell” their thoughts, processes, ideas and opinions, even outside their own span of control
• Ability to think ahead, and anticipate the needs for solving the problem will be important

·        Ability to communicate key messages effectively, and articulate strong opinions in large forums

· Desirable Experience:

• Keen contributor to open source communities, and communities like Kaggle
• Ability to process Huge amount of Data using Pyspark/Hadoop
• Development & Application of Reinforcement Learning
• Knowledge of Optimization/Genetic Algorithms
• Operationalizing Deep learning model for a customer and understanding nuances of scaling such models in real scenarios
• Optimize and tune deep learning model for best possible accuracy
• Understanding of stream data processing, RPA, edge computing, AR/VR etc
• Appreciation of digital ethics, data privacy will be important
• Experience of working with AI & Cognitive services platforms like Azure ML, IBM Watson, AWS Sagemaker, Google Cloud will all be a big plus
• Experience in platforms like Data robot, Cognitive scale, H2O.AI etc will all be a big plus

Key Responsibilities:

● Design, develop, and maintain applications using .NET Core, ensuring optimal

performance and scalability.

● Write clean, maintainable, and efficient code, adhering to coding standards and best

practices.

● Diagnose and resolve technical issues, optimizing applications for maximum speed and

scalability.

Technical Skills:

● Proficiency in .NET Core,C#,Web API,EF,LINQ and related technologies.

● Experience in developing applications using microservice architecture

● Experience with cloud platforms

● Familiarity with front-end technologies (e.g., Angular, React) is a plus.

● Knowledge of version control systems like Git.

● Demonstrated proficiency in database design and the ability to write complex queries

● Proven experience in leading development teams and driving technical initiatives.

• Candidate must have knowledge in the testing domain and must have knowledge of testing of web-based applications.
• The candidate will be responsible for the testing of web-based applications.
  The candidate will also act as the Business Analyst for the project. 
  The eye-catching ability to find bugs from a client’s perspective.
• Exposure to Automation Testing using Testing Tools such as (Selenium Web driver, TestNG, jmeter or similar tools) will be an added advantage.
• Good understanding of software development life cycle.
• Familiar with Database testing; good reporting & documenting skills.
• Good analytical skills with Out of the box thinking and can do attitude.
• Should be flexible and adaptable 
• Good Problem-solving and Troubleshooting skill
• Will be responsible for creating Test cases and creating Client & Internal Reporting. 

• HTML/CSS/ES6 Javascript, Java 8 and any Java based web framework
• Adobe experience Manager (AEM) Apache Sling, JCR, OSGI
• Good knowledge in Apache Sling framework
• Good knowledge in Java content repository API
• Good knowledge in Apache Jack rabbbit framework
• Knowledge of OSGI and Declarative Services
• Strong understanding of REST Principles and Hands on experience REST based API  development
•  Knowledge of Patterns and good practices to design and develop quality and clean code
• Experience in Pair programming and code reviews
• Experience with testing at all levels unit, integration, functional and performance
• Experience in Agile Project (Scrum or SAFe) execution is a must
• Familiarity with git, basic git branching strategies, working in a peer-reviewed  environment,able to code to existing patterns/styles
• Familiarity with task management, bug tracking and wiki-based documentation tools like Jiraand confluence

• AEM BE developers must have modern ES6 javascript experience as well as java developer experience
• Must be comfortable working with AEM workflows, scheduled jobs, creating/modifying jcr
• nodes via java code, and accessing REST endpoints via java code
• Ability to create custom AEM CQ components and a good exposure to both core and
•  foundation components that can be inherited in AEM
• Good understanding of AEM web development framework using Apache Sling
• Create multiple OSGI Bundles in the AEM stack based on the requirements of the Project

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills

Ésah Tea is a brand devoted to giving you the ultimate tea experience. We believe that joy and warmth can be shared in many forms but is best when shared with a cup of tea. Our tea is made with absolute care and honesty by the best growers in Assam who believe in only giving the best.

Our tea is the perfect harmony of aesthetics, flavor, complexity, and health. Our mission to give you the best tea experience as a result of the respect we have for the art and craft of tea making and its culture. Directly from the tea gardens of Assam, from the most authentic growers with finesse in the cultivation of tea, our mission is to give you the best experience. We care about our environment and believe in sustainable and ethical extraction and production. Our initiative to switch to plastic-free teabags is a result of adopting sustainability as an ethic.

Ésah Tea recently raised a Pre Series A round from a well-known VC and has some milestones that the company would like to achieve. As it is well known in the eCommerce industry, achieving higher milestones month after month, year after year is a standard. Hence, Ésah Tea is looking to build a core team that can take it towards the next stage of its eCommerce journey. So if you think that you are perfect to work in a Startup, Let's have a chat.

The Job

• Manage paid acquisition channels like Google Ads and Facebook Ads. Analyze the results and optimize individual campaigns.
• Be responsible for the ROI of dozens of campaigns you execute.
• Own, drive, and report on crucial marketing efficiency metrics such as CAC, LTV, and, ROAS
• Understand your target audience and customer behaviors. You create strategies and campaigns, understanding the entire user journey from account creation until purchase.
• Analyze creative data and make recommendations to the Creative designers
• Come up with a hypothesis and test it scientifically to consolidate learnings, thereby increasing the baseline of the team's quality.
• Document findings in a structured way to contribute to the company's global knowledge base

Collaborate with international peers in other geographical markets to keep the highest possible baseline quality in your campaigns.

The Ideal Candidate

• 2-4 years of paid marketing experience, preferably in consumer-facing products
• Fluent in English (Advanced writing and speaking English skills)
• Experience with creative experimentation
• Experience with fast-paced, high growth startups
• Strong analytical and problem-solving skills
• A natural strategist
• Makes fast business decisions that prove to be profitable

Nice to have

• SQL
• Understanding of ad platforms algorithms

Experience with programmatic media (DSP)

Note: Must Be willing to relocate to Guwahati, Assam

Responsibilities:

• Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
• Tackle the challenges that occur from having your code running on different merchant websites.
• Ensure the technical feasibility of UI/UX designs.
• Optimise applications for maximum speed and scalability.
• Collaborate with other team members and stakeholders.
• Move fast.

Requirements:

• 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
• At least one year experience with Angular.
• Experience writing good JavaScript code from scratch.
• Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
• An eye for detail and empathy for the customer.
• Experience building for mobile platforms.
• Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.

• Experience working at a fast-growth startup.
• Experience upgrading angular.