11+ Technical support Jobs in Kochi (Cochin) | Technical support Job openings in Kochi (Cochin)
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A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
We are looking for a passionate and experienced Business Analyst Trainer to join our training team. This role involves delivering high-quality training programs on business analysis tools, methodologies, and best practices, both in-person and online.
Manual Tester with Airlines Cargo domain experience
• Experience: 5–12 Years
• Locations: Chennai, Bangalore, Trivandrum, Cochin
• Notice Period: Immediate to <30 days
Skillset and Responsibilities of Agile QA
Skillset:
• Experienced test analyst or consultant with 6-10 years of experience in software testing
• Robust knowledge and prior experience in Airline Cargo domain
• Prior work experience in Agile scrum or SAFe
• Experience in requirement understanding and user story grooming
• Ability to understand the functionality of the application under test
• Testing Tools: Microfocus ALM, JIRA, ReadyAPI, Enterprise Architect
• Prior experience in backend service testing with ReadyAPI or Postman, API debugging/root cause analysis
• Working knowledge of microservice architecture and cloud database
• Working knowledge of CI/CD pipeline (GIT etc)
• Working experience in defect management process and tools
• Working knowledge or experience in automation tools (Cypress, Selenium) will be nice to have
Responsibilities:
• Define the functional and technical approach to the implementation of the tests
• Help estimate the scope and size of the testing effort for each user story/product backlog within the PI Planning
• Analyze user stories and design/develop Test Models and Test cases
• Review test model and test cases with BA / Product Owner
• Develop backend test suites in readyAPI for user story testing
• Identify frontend regression test cases and handover to TA team for automation
• Develop and maintain automated test suites for microservices
• Execute automated backend regression test suites in pipeline for iterations and PROD releases
• Analyze of test results, defect logging and retest
• Work closely with developers to assess and advise on testability
• Test throughout the sprint
• Work collaboratively and productively with the product owner /Business owner and the customer to form acceptance criteria, Help to define definition of done (DoD)
• Present tested feature within iteration reviews and system demos
• Attend and actively participate in PI Plannings
• Participate all sprint planning , pre- and post sprint release ceremonies
• Meet with developers and BAs for short hand-off demonstrations and share the iteration demos with the devs
• Attend sprint retrospectives and ART retrospectives
• Help in Determining and advising which tests should be automated at which layer
• Help the developers or the TA team in writing automated tests and analyze the results of the automated tests
Greetings!!!
We are hiring for the position of "Starlims Developer" for one of the IT MNCs.
Exp: 5.5 - 12 yrs
Loc: PAN India
Skills: Starlims, Starlims developer, SQL
Job Description:
- Need only Starlims developer.
- Candidate should have Experience in SSL(Starlims Scripting Language).
- Candidate should have Experience in DB Design- Optimization- MS SQL, and web services.
• Institute sales : Primary responsibility is to sell to schools and bring them onboard
o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school
o Negotiate and get into commercial agreements with schools
o Upsell our other payment products in the schools
• Stakeholder Management in Schools:
o Enable Jodo to liaison with the schools tied up with, for close to
everything from meeting the parents, to doing events etc.
o Forge a strong relationship with the school management and principal
and be their first port of call on anything to do with finances
• Team Building- Build a high quality sales team and lead it in that city
Vue.js
PHP
LaravelStrong knowledge in Laravel.
● Should be having excellent development expertise in programming PHP, AJAX, OOPS Concept, Architecture, MySql, Normalization, JavaScript/Jquery and MVC architecture with a commitment to performance and efficiency.
● Workwith frontend technologies including Vue.js/ Nuxt js (basic knowledge) or React.
● Thorough knowledge of languages Java script, HTML5, CSS3, Object Oriented programming and design patterns.
Responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support/help desk, workstation management, servers, storage, and related software and hardware
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Strategic Activities · Develop the overarching network architecture to enable smooth functioning of all Client's systems across the nation · Design the overall infrastructure strategy for Client, optimizing costs and value delivered · Provide periodic reports to the CDTO and senior leadership on network and infrastructure costs, implementation, adoption, etc. · Design and create policies pertaining to IT Asset Management, audits, service and maintenance of networks, software and hardware · Act as the custodian for all network and infrastructure related policies for the organization · Support team in negotiating competitive pricing for software licensing/purchase, hardware leasing/purchase, etc.; ensure IT assets purchases are within the budget
Infra & Network Architecture · Define, develop, and implement infrastructure optimization and evolution strategy · Identify and develop a strategy to mitigate risk and increase productivity · Develop the organization’s end-user technology vision and translate it into actionable goals · In partnership with IT leadership and cross-functional stakeholders, develop and implement strategic roadmaps for Client's digital architecture · Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly · Identify future challenges in the end-user technology landscape and develop mitigation strategies Network Management · Overlook the management of the infrastructure, connectivity across our airport's network, all airport technology, and several mission-critical business support applications for hassle-free computing · Determine appropriate Network services and solutions for all business divisions · Head and manage the infrastructure network and security operation teams while maintaining the infrastructure and optimizing architecture security Cloud Services Management · Head and manage the infrastructure (System, Cloud) teams and security operation teams while maintaining the infrastructure and optimizing architecture security · Lead transitioning of the enterprise to a collection of shared infrastructure solutions (Azure, GCP and on-premises) including productivity suite, groupware, telephony, network, security-related solutions, and virtual server infrastructure Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new infrastructure transitions are compliant with current applications, commercials involved in their upkeep, and overlook the future need of applications and their upgrades Team Management · Lead the technical team and head collaboration between Business Users and software providers to build infrastructure and network solutions · Support, nurture, and develop the team members’ skills in all infrastructure and network architecture innovation aspects |
- Skills Required for the role
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Strong Leadership capabilities |
Excellent Analytical and Delivery skills |
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Strong interpersonal and communication skills |
Solid understanding of key architecture concerns meeting cross-functional needs |
|
Stakeholder management skills |
Strong Problem-Solving approach |
Javascript
PostgreSQL
Django
MongoDBRoles and Responsibilities
• Plan, architect, integrate, and develop back-end and database driven features using the Python language and frameworks (Django, Flask, Tornado)
• Experience on Micro service architecture
• Strong knowledge on Web services/API
• Strong Knowledge on AWS/Azure, Docker, etc..
• Having great knowledge on software development methodologies, languages, technologies, security threats, etc.
• Create decoupled, interactive web UIs using JavaScript (Angular, Ember, jQuery, React Js)
• Provide technical advise and recommendations for language and software choices
• Develop code that is cross-browser and cross-platform friendly
• Collaborate with project stakeholders to ensure all requirements are met
• Evaluate technologies and manage technical planning
• Support and ongoing development for existing projects
• Provide clean code and proper documentation for each project
• Assists in resolving moderately complex production support problems
• Strong writing and speaking skills (English)
Technical Requirements:
• At least 4+ years experience developing and deploying websites and applications
• Experience with Django
• Experience with Agile/SCRUM practices
• Hands on experience on database like PostgreSQL,MySQL, Mongo db, etc.
• Custom web based application development experience
• Comfortable collaborating with designers, front-end developers and other team members
• Object-oriented design and development strategies
Role & Responsibilities
- Application Architecture: Design and implement application environment
- Manage the configuration and operation of client-based (on-premise) computer operating systems
- Monitor the system daily and respond immediately to security or usability concerns
- Create and monitor the disaster recovery (DR) of all servers.
- Respond and assign a team to resolve help desk requests
- Monitor and maintain server functionality and security issue.
- Administrate infrastructure, including firewalls, databases, malware protection software and other processes
- Automation configuration management using either Ansible, Puppet, Chef or an equivalent
- Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
- Troubleshoot in-house network issues and fix them.
- Provide solutions to complex problems on the integration of various technologies
- Design plans as well as lead initiatives for the optimization and restructuring of network architecture
- Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
- Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
- Conduct inspections on power and cooling systems to ensure they are operational and efficient
- Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
- Monitor and maintain company assets
- Infra-team management and skills enhancement (training) plans and execution
Skills
- In-depth knowledge of the Linux Operating System
- Expertise in Shell and/or Python scripting
- In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
- Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
- Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
- Strong experience with SQL and MySQL
- A working understanding of code and script (PHP, Python, Angular and NodeJS)
- Ability to use a wide variety of open-source technologies
- Knowledge of best practices and IT operations
- Basic experience with VMware
- Advanced knowledge of system vulnerabilities and security issues
.NET
C#
HTML/CSS
BootstrapLocation: Candidates from Kerala only
- DOT NETCore,.NET, C#,NET Core, http://asp.net/" target="_blank">ASP.NET Core Rest API, Odata,
- Blazor, HTML, CSS, Bootstrap, JavaScript,
- Development of Docker container-based microservices,
- Azure SaaS Services (Azure Service Bus, Azure Kubernetes Services, CosmosDB, Cognitive Services, Redis),
- Azure DevOps (ALM Platform),
- CI/CD delivery via Azure Pipelines,
- MS-SQL (T-SQL) and No-SQL databases (MongoDB),
- Object-Oriented Programming Principles, SOLID, Design patterns
- Good communication skill
Minimum 7 years of experience in Salesforce Sales & CPQ Cloud or any other CPQ Product
Skills
- Experience with full cycle project implementations in Salesforce CPQ required.
- Strong Salesforce CPQ functional & technical knowledge
- Strong experience in configuring & customizing Salesforce CPQ application
- Experience in customized CPQ integration with CRM/ERP applications
- In depth knowledge in product configuration & rules, commerce process, document engine and pricing functionality in CPQ
- Strong experience in Agile way of working
- DevOps practitioner with Bitbucket, Git and CI/CD experience
- Good understanding and exposure to Salesforce DX
- Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes
- Good Communication, Analytical & problem-solving skill
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