11+ Technical support Jobs in Kochi (Cochin) | Technical support Job openings in Kochi (Cochin)

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

Automation Testers

Looking for Automation Testing experts, with at least 5 years for experience in Automation Testing with strong experience in Selenium, Java and SOAP UI.

•       Experience: 5–12 Years

•       Locations: Chennai, Bangalore, Trivandrum, Cochin

•       Notice Period: Immediate to <30 days

Experience:

·      5+ years in Selenium automation tool with Java is must with good communication skills

·      Knowledge and hands on in Automation Framework definition and creation

·      Identifying the test cases that are candidates for Automation

·      Automation Test scripting using Selenium & TestNG

·      Automation Test Execution and Test Result Analysis

·      Maintenance of test scripts

·      Hands on experience in Selenium and debugging the selenium scripts

·      Hand on experience in automating webservices using SoapUI

·      Hands on experience in configuring CI tools like Jenkins or Maven, and ANT build tool

·      Knowledge on API automation

·      Hands on experience with estimation and project management

·      Working on knowledge on Devops is added Advantange

Responsibilities include

·      Identify and define the Automation test scenarios based on the requirements

·      Automation test approach defining

·      Good scripting knowledge in Java, TestNG

·      Good knowledge about Webservices automation using SoapUI

·      Designing automation test scripts

·      Defect reporting and analysis

·      Automation execution report preparation/recommendation

·      Identify candidates for automation

·      Involve in feasibility study conducting POC

·      Maintenance of the scripts

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.

Responsibilities:

Design, develop, and maintain the application.

Write clean, efficient, and reusable code.

Implement new features and functionality based on business requirements.

Participate in system and application architecture discussions.

Create technical designs and specifications for new features or enhancements.

Write and execute unit tests to ensure code quality.

Debug and resolve technical issues and software defects.

Conduct code reviews to ensure adherence to best practices.

Identify and fix vulnerabilities to ensure application integrity.

Working with the product owner to ensure seamless integration of user-facing elements.

Collaborating with DevOps teams for deployment and scaling.

Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities to work effectively in a team environment.

Strong experience with Spring Boot 3, Java 17 or newer and Maven.

Skills & Requirements

Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.

Job Role: Social Media Manager

Location- Kochi

Kapra Highness Ventures-Buyerzkart , is looking for a Social Media Manager. The candidate must have experience in Ecommerce business environment, as well as producing pertinent, interesting, and creative content for a variety of digital platforms.

The Content and Social Media Manager will create and distribute content in various formats across multiple channels with the goal of enhancing our brands and driving digital follower expansion

Job Responsibilities:

• Contributes to the marketing strategy by leveraging social media to identify and acquire customers.
• Develops social media marketing plans and programs for each product and directs promotional support.
• Maintains online relations with customers by organizing and developing specific customer-relations programs.
• Provides short- and long-term market forecasts and reports by directing market research collection, analysis, and interpretation of market data.
• Creates new strategies for market development, acquiring and analyzing data, and consulting with internal and external sources.
• Maintains research database by identifying and assembling marketing information.
• Provides marketing information by answering questions and requests.
• Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Completes social media marketing department operational requirements by scheduling and assigning employees and following up on work results.
• Maintains social media marketing staff by recruiting, selecting, training, and managing employees.
• Develops marketing staff by providing information, educational opportunities, and growth opportunities.

Qualifications/Skills:

• Social media skills
• Creating and maintaining client relationships
• Managing Processes
• Self-motivated yet customer-focused
• Proficient in marketing research and statistical analysis

Qualification:

• Bachelor’s or master’s degree in marketing or a related field
• Proven working experience of 3-5 years in digital/social marketing, particularly in E-commerce company.
• Demonstrable experience leading and managing SEO/SEM, marketing database, and social media advertising campaigns
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)
• Working knowledge of ad serving tools
• Experience in setting up and optimizing PPC campaigns on all major search engines

• At least one year experience with PHP or NodeJS.
• Experience with at least one Relational database like MongoDB, MySQL or NoSQL
• Experience with multiple PHP frameworks will be plus(e.g Wordpress, Laravel, Codeigniter,Symfony, cakePHP)
• Proficiency with multiple PHP Frameworks.
• Proficiency designing and building APIs.
• Comfortable in a work environment that requires strong problem-solving skills and independent self-direction coupled with team collaboration and open communication
• Thorough knowledge of Ajax, Javascript, HTML,CSS and other web technologies XHTML and HTML5 coding is desirable.
• Experience in both Linux and Windows environment development. Understanding of RESTful web services.
• Work in a fast-paced, creative atmosphere to develop new ideas that adapt to evolving user needs
• Experience using Git / GitHub. Excellent communication skills      

• OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
• OWASP TOP 10 vulnerabilities and their mitigations
• Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
• Understand/modify exploit code and find logical security flaws in applications
• Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
• To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.

• Calling potential customers to explain company products and encourage purchases.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Collaborating with the marketing department to ensure that the company is reaching its target audience.
• Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
• Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.

Role & Responsibilities

• Application Architecture: Design and implement application environment
• Manage the configuration and operation of client-based (on-premise) computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and monitor the disaster recovery (DR) of all servers.
• Respond and assign a team to resolve help desk requests
• Monitor and maintain server functionality and security issue.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Automation configuration management using either Ansible, Puppet, Chef or an equivalent
• Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
• Troubleshoot in-house network issues and fix them.
• Provide solutions to complex problems on the integration of various technologies
• Design plans as well as lead initiatives for the optimization and restructuring of network architecture
• Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
• Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
• Conduct inspections on power and cooling systems to ensure they are operational and efficient
• Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
• Monitor and maintain company assets
• Infra-team management and skills enhancement (training) plans and execution

Skills

• In-depth knowledge of the Linux Operating System
• Expertise in Shell and/or Python scripting
• In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
• Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
• Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
• Strong experience with SQL and MySQL
• A working understanding of code and script (PHP, Python, Angular and NodeJS)
• Ability to use a wide variety of open-source technologies
• Knowledge of best practices and IT operations
• Basic experience with VMware
• Advanced knowledge of system vulnerabilities and security issues

Responsibilities:

• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Responsible for the product development and maintenance
• Analyze and resolve performance bottlenecks

Requirements:

• A  self-motivated, multi-tasker, and demonstrated team-player.
• 3+ Years of experience in Web Application Development
• Should excel in working with large-scale applications and frameworks

• Expert in Programming using Angular 8/10/11, Web API
• Should have knowledge in Relational and Non-Relational databases (NO SQL).
• Strong knowledge of SDLC methodologies – Agile/Scrum
• Very good development skills in front end technologies/javascript libraries like angular etc.
• Good understanding of Object-Oriented Programming, Design Concepts & Unit Testing
• Good understanding of Web Security Concepts

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.