IT Admin

●Customer Support: Provide excellent service to players and address their inquiries or issues promptly.

● Payment Processing: Process secure and efficient payment and withdrawal transactions in compliance with financial regulations.

● Fraud Prevention: Implement measures to detect and prevent fraudulent activities by monitoring player accounts and transactions.

● Game Management: Coordinate with game providers to ensure a diverse and engaging game library, oversee game releases, updates, and maintenance.

● Responsible Gaming: Promote responsible gambling practices and implement self-exclusion and responsible gaming tools for players.

● Bank Verification: Process customers' deposits to ensure valid and official amounts are transferred to their accounts.

● Follow-up: Reach out to existing non-active players to inform them about the latest promotions they can avail of.

● VIP Customer Handling: Provide excellent service to VIP customers by engaging with them and updating them about the latest gaming promotions.

● Attracting New Players: Initiate new strategies to attract new players to choose our website.

● Personalized Customer Engagement: Engage with customers through personalized conversations.

● Sales Reporting and Forecasting: Update the Sales Monitoring System to understand trends and discover new sales tactics.

● Other tasks assigned by the Sales and Operation Head and Managers.

The specific responsibilities and requirements for a Customer Service Representative in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards

Work Experience Requirements

● Experience in Sales Data Analysis;

● Demonstrated high level of proficiency in MS Office (Excel and PowerPoint), creating and managing performance dashboard data visualization;

● Working knowledge/experience on Google Workspace (Google Sheets and Google Slides) is a plus;

● Experience in Data Visualization tools like Visual Studio, Tableau, Power BI is a plus;

● Strong analytical and problem-solving skills, and attention to detail;

● Excellent communication skills, both written and oral, and active listening skills;

● Motivated self-starter;

● Willing to learn;

● Must be willing to report onsite in Cambodia

·        Qualification: bachelor’s or master’s degree in computer science, Engineering, or any field.

·        Proven experience of 6+ years in project management, preferably in software development projects involving Python.

·        Strong proficiency in Python programming and familiarity with relevant frameworks.

·        Excellent leadership, communication, and interpersonal skills.

·        Ability to manage multiple projects simultaneously while maintaining quality and timeliness.

·        Expertise in Django/Python/AWS and MySQL.

·        Problem-solving aptitude and a proactive approach to challenges.

·        Experience working in an Agile development environment is highly desirable.

·        Strong organizational and time management skills.

·        Possess a strong understanding of Python programming concepts, frameworks, and best practices.

·        Assist team members with technical challenges, review code, and contribute to technical discussions.

·        Develop comprehensive project plans, including scope, timelines, milestones, resources, and deliverables.

We are seeking an experienced and innovative Product Manager to lead and expand our 

suite of digital manufacturing products. As a Product Manager, you will be responsible for 

managing and extending our product offerings, identifying new opportunities, and developing 

creative solutions to solve the unique challenges faced by Indian manufacturing SMEs and 

MSMEs. You will be expected to gain a deep understanding of factory floor processes and 

pain points to design effective solutions that modernize the manufacturing sector and cater 

to the needs of our diverse stakeholders.

• Exp - 7 -12 years
• Industry background (nice to have ) - manufacturing, supply chain or industrial automation
• Entrepreneurship, innovation

Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.

Role Overview 

As a Senior Backend Engineer, you will be working closely with our core team in building products from  scratch into large-scale platforms and solving business problems leveraging new and innovative  technology. More than anything, we are looking for engineers that are eager to learn and build a  meaningful company. We are a small team and encourage engineers to wear many hats 

Responsibilities  

• Design and build highly reliable and performant applications that deliver a great user experience.
• Own large technical deliverables and execute in a structured manner.
• Take the accountability of the overall health of the applications you build.
• Platformize components as libraries, utilities and promote reuse.
• Be able to conceptualize and develop prototypes quickly

Skills & Requirements

      ▪ Work Experience between 2 to 6  years in large scale applications with desire to work  in fast paced startups  

▪ Experience/Knowledge of Node.JS, Express .JS, AWS, MongoDB.

      Deep understanding of your tools: Languages, frameworks, systems.

Something we will like in you -

You enjoy the excitement of developing new software, mobile apps, and you have a vision for building stable, reliable, and performant systems.

You must have solid foundational knowledge in software development and debugging.

You might have a Computer Science or Engineering degree, or you might not. Your university is not what we're looking for. We care about what you can do at work and how you do it.

This is a remote job. You're free to work where you work best, anywhere in the world: home, co-working space, coffee shops.

Do you recognize yourself in these statements:

• You are comfortable under pressure, and you enjoy working on a broad array of projects with different technical requirements.
• You love unwinding tricky problems, finding the causes, and fixing them for good.
• You take pride in your work with or without accolades from others.
• You care about your coworkers and want to make their lives better.
• You enjoy working across teams to help ship new features and fix bugs.
• You approach your work with curiosity, enthusiasm, and tenacity.

Pay and benefits

• The salary for this position is INR 20000 - INR 30,000
  We assess your seniority relative to the team at Shimbi Labs during the interviewing process. It doesn't matter how many years you worked before.
• Work from anywhere.
• Allowance for the Internet connection.
• Laptop and power backup (After a year).
• 21 days paid leaves.
• Health insurance after a year with us (After a year).