IT Admin

Job Description

Position Title: System Administrator

Employment Type: Full-Time, Permanent

Department: Research and Development

Reports To: R&D Manager, India Development Centre

Work from Office; No Remote; No Hybrid

About the Company

We are a software product and solutions company that builds mission-critical platforms used in regulated industries such as life sciences, biotech research, public health, and government compliance. Our systems are used to manage workflows, audits, research approvals, data security, compliance, and more—helping institutions reduce risk, increase transparency, and advance human well-being.

Our product line includes dynamic form engines, workflow automation, rules engines, analytics, AI/ML integrations, and user-centric digital tools for a global customer base.

Job Summary

We are looking for a skilled Windows & Linux System Administrator / Desktop Engineer responsible for managing, maintaining, monitoring, and troubleshooting the organization's IT infrastructure, including Windows and Linux servers, desktops, laptops, networks, applications, and end-user systems.

The role requires a combination of system administration, desktop support, troubleshooting, security, user management, and infrastructure monitoring. The candidate should be comfortable working independently, resolving technical issues, and providing timely support to employees.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows and Linux servers.
• Manage Active Directory, DNS, DHCP, Group Policies, users, and access permissions.
• Perform server monitoring, patching, updates, backup checks, and basic security administration.
• Provide desktop and laptop support, including OS, software, hardware, printer, email, VPN, and connectivity troubleshooting.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, and VPN issues.
• Manage employee IT setup, onboarding/offboarding, and IT asset allocation.
• Monitor antivirus/endpoint security and ensure systems are updated and secure.
• Maintain IT inventory, system documentation, and helpdesk/ticket records.
• Coordinate with vendors and escalate infrastructure issues when required.
• Support virtualization, cloud, backup, and disaster-recovery activities as needed.

Required Skills

• Windows 10/11, Windows Server, Active Directory, DNS, DHCP, Group Policy
• Linux (Ubuntu/RHEL/CentOS) and basic Shell scripting
• Desktop/laptop hardware and software troubleshooting
• Basic networking: TCP/IP, LAN, Wi-Fi, VPN
• Backup, patch management, antivirus, and system monitoring
• Good troubleshooting, communication, and documentation skills
• Qualification
• Bachelor's degree/Diploma in Computer Science, IT, Electronics, or a related field.
• Preferred
• Exposure to VMware/Hyper-V, AWS/Azure, PowerShell/Bash, and IT helpdesk/ticketing tools.

 IT trouble support for Desktop/Laptop & workstation

 ✓ Server Hardware installation & OS installation for Servers

✓ AD/ADC creation with Policies for AD users across organisations as required

✓ L1/L2/L3 Network Security configuration and Policy management

✓ LAN/WAN management & Policy Firewall management

✓ VPN/P2P Management with network switches internal or different locations

✓ Antivirus and End point security Management

✓ Data Backup with Cloud or installation on NAS/SAN

✓ Virtual M/C (VPS) creation & management on premise or Cloud Server

✓ Backup & Restoration of Data & Files for Backup Data 

Job Description – Windows Administrator

Position: Windows Administrator

Experience: 3–5 Years

Location: Bangalore

Work Mode: Work From Office (WFO)

Joining: Immediate

Key Responsibilities:

• Manage and administer Windows Servers.
• Perform physical server patching and upgrades.
• Troubleshoot Windows Server, hardware, and OS-related issues.
• Monitor server performance, availability, and health.
• Perform regular maintenance, updates, and security patches.
• Handle incidents and provide timely production support.
• Coordinate with infrastructure and application teams for issue resolution.

Required Skills:

Windows Server Administration, Physical Server Patching, Troubleshooting, Server Upgrades, Monitoring, and Production Support.

Azure AD + Windows & SQL Administrator

Location: Faridabad, Haryana

Experience: 8+ Years

Employment Type: Full-time

Role Overview

We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.

The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.

Required Skills

• Strong hands-on experience with Microsoft Azure AD / Entra ID.
• Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
• Extensive experience in Windows Server Administration – 2016/2019/2022.
• Strong experience with Microsoft SQL Server Administration.
• Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
• Good knowledge of DNS, DHCP, and Group Policy (GPO).
• Strong PowerShell scripting and automation skills.
• Experience working with Hybrid Identity and Azure Infrastructure.
• Strong troubleshooting and problem-solving skills.
• Ability to work in an enterprise/global infrastructure environment.

Senior System Administrator

Location: Chennai

Experience: 10+ Years

Job Summary

We are looking for a skilled Senior System Administrator to manage and maintain enterprise infrastructure across Windows Server, VMware virtualization, and enterprise storage environments. The role will be responsible for ensuring high availability, performance, security, and reliability of IT infrastructure supporting business operations.

Key Responsibilities

Windows Server Administration

• Install, configure, maintain and troubleshoot Windows Server environments.
• Administer Active Directory, Group Policy, DNS, DHCP and File Services.
• Resolve server-related incidents and access issues.

VMware Administration

• Manage VMware vSphere, ESXi and vCenter environments.
• Perform VM migrations using vMotion.
• Manage snapshots and optimize VM resources.

Storage Administration

• Manage enterprise SAN/NAS storage environments.
• Work with storage platforms such as Dell EMC, NetApp, HPE or equivalent.
• Configure and manage LUNs, RAID, storage allocation and replication.
• Monitor storage performance and capacity.
• Support storage integration with backup environments.

Compliance & IT Operations

• Ensure infrastructure adherence to IT security policies and organizational standards.
• Support internal/external audits and compliance requirements, including ISO/SOX where applicable.
• Maintain infrastructure documentation, configurations and change records.
• Ensure patch compliance and vulnerability remediation.
• Support IT governance and implementation of standard operating procedures.

Required Skills

• Strong hands-on experience in Windows Server Administration.
• Good experience with Active Directory, Group Policy, DNS and DHCP.
• Hands-on experience with VMware vSphere, ESXi and vCenter.
• Practical knowledge of vMotion, VM snapshots and resource management.
• Experience with SAN/NAS storage administration.
• Knowledge of LUN, RAID, storage allocation and replication.
• Experience with infrastructure patching and vulnerability remediation.
• Good troubleshooting and incident-resolution skills.
• Good communication and documentation skills.
• Exposure to Linux administration.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Electronics or related field; B.Tech/B.E/BCA/MCA or equivalent preferred.
• 10+ years of relevant infrastructure/system administration experience.

Good to Have

• Microsoft MCSA / MCSE / AZ-800 / AZ-801
• VMware VCP – Data Center Virtualization
• Dell EMC / NetApp / HPE Storage certifications
• ITIL Foundation

Key Technologies

Windows Server | Active Directory | GPO | DNS | DHCP | VMware | ESXi | vCenter | vSphere | vMotion | SAN | NAS | Dell EMC | NetApp | HPE Storage | LUN | RAID | Replication | Linux | Patch Management | Vulnerability Management

Job Description

We are looking for a Windows Administrator with strong hands-on experience in Windows Server administration, upgrades, patching, vulnerability remediation, and troubleshooting.

Key Responsibilities

• Perform Windows Server administration, upgrades, and patching.
• Plan and execute OS upgrades, security patches, and hotfixes.
• Identify and remediate Windows vulnerabilities and security issues.
• Troubleshoot server, OS, application, and performance-related issues.
• Monitor CPU, memory, disk, services, and overall server health.
• Perform incident management and root-cause analysis.
• Manage Active Directory, DNS, DHCP, and Group Policy.
• Support VMware / Hyper-V virtualized environments.
• Automate administrative and remediation activities using PowerShell.
• Coordinate with security, application, network, and cloud teams.
• Maintain system documentation and ensure compliance with operational standards.

Primary Skills

• Windows Server Administration
• Windows Upgrades & Patching
• Vulnerability Remediation
• Troubleshooting & RCA
• Active Directory
• DNS / DHCP / Group Policy
• PowerShell
• VMware / Hyper-V

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Microsoft 365 Administration: Administer Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 admin centres.

Migration Services: Plan and execute mailbox and file migrations, including Exchange on-premises to Exchange Online (hybrid, cutover, and staged), tenant-to-tenant migrations, and file server or Google Workspace migrations to SharePoint Online and OneDrive.

Exchange Online and Email Security: Configure Exchange hybrid environments, mail flow, connectors, SPF, DKIM, DMARC, and Exchange Online Protection.

Identity and Access Management: Manage Microsoft Entra ID, Entra Connect synchronization, multifactor authentication (MFA), Conditional Access, self-service password reset (SSPR), and licensing.

Endpoint Management: Deploy and manage devices through Microsoft Intune, including compliance and configuration policies, Windows Autopilot, application deployment, and Windows Update for Business.

Information Protection and Compliance: Implement Microsoft Purview controls, including Data Loss Prevention (DLP), sensitivity labels, retention policies, eDiscovery, and auditing.

Microsoft Security: Configure Microsoft Defender for Office 365 and Defender for Endpoint policies, investigate alerts, and support incident response.

Microsoft Teams: Configure Teams governance, Teams Phone, calling plans, and meeting room devices where required.

L2 Support and Incident Management: Resolve incidents and service requests within agreed SLAs and escalate complex issues to L3 teams or Microsoft Support with clear technical diagnostics.

Technical Documentation: Prepare design documents, migration plans, operational runbooks, and project handover documentation.

Knowledge Transfer: Conduct end-user training and administrator knowledge-transfer sessions.

Required Skills and Qualifications

3–5 years of hands-on experience with Microsoft 365 technologies.

At least 2 years of experience in customer-facing consulting or managed services.

Successfully delivered at least two end-to-end Exchange or Microsoft 365 migration projects.

Strong working knowledge of Exchange Online, Microsoft Entra ID, Microsoft Intune, and SharePoint Online.

Good understanding of on-premises Active Directory, Exchange Server, and DNS.

Hands-on experience with PowerShell, including Exchange Online, Microsoft Graph, and Entra modules.

Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest, or native Microsoft migration tools.

Knowledge of ITIL processes and ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar tools.

Strong written and verbal English communication skills, with the ability to communicate effectively with customer IT teams.

Certifications

Mandatory

Microsoft 365 Certified: Administrator Expert (MS-102).

Preferred

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).

Microsoft Certified: Identity and Access Administrator Associate (SC-300).

Microsoft Certified: Information Security Administrator Associate (SC-401).

Microsoft 365 Certified: Teams Administrator Associate (MS-700).

Good to Have

Experience with Microsoft 365 Copilot readiness assessments and rollout.

Basic knowledge of Microsoft Power Platform, including Power Automate and Power Apps.

Experience supporting UAE government or semi-government customers.

Arabic language proficiency.

Candidate Requirements

Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.

Available to join immediately or within 15 days.

A valid UAE driving licence is preferred for customer site visits.

Willing to work at customer premises and support occasional after-hours change windows.

Job Summary

We are looking for an experienced IT Support Engineer to manage IT infrastructure, provide technical support, troubleshoot hardware and software issues, and ensure smooth day-to-day IT operations.

The ideal candidate should have strong networking and troubleshooting skills, along with hands-on experience in Fortinet/FortiGate, CCNA-level networking, Windows Server, and CrowdStrike.

Key Responsibilities :

Provide day-to-day IT support and troubleshoot hardware, software, and network-related issues.

Configure, manage, and troubleshoot Fortinet/FortiGate firewalls.

Handle network administration, including LAN, WAN, connectivity, and network security.

Manage and support Windows Server environments.

Monitor and manage endpoint security using CrowdStrike.

Diagnose and resolve technical issues promptly to minimize downtime.

Maintain IT infrastructure, system configurations, and technical documentation.

Ensure system security, network reliability, and smooth IT operations.

Required Skills :

Strong experience in IT Support and IT infrastructure management.

Hands-on knowledge of Fortinet/FortiGate and/or CCNA-level networking.

Working knowledge of Windows Server administration.

Experience with CrowdStrike endpoint security.

Excellent troubleshooting, networking, and problem-solving skills.

Good communication and coordination skills.

About Solutionara

Solutionara is a U.S.-headquartered IT Consulting & Technology Services firm with a rapidly growing Global Delivery Center in Noida, India. We specialize in enterprise integration, data platforms, cloud engineering, and digital experience technologies. Our clients trust us to modernize their technology landscape, streamline operations, and build data-driven digital products.

At Solutionara, we operate with a builder mindset — high ownership, hands-on problem solving, and a culture where innovation is not a slogan but a standard. If you want to grow in an environment where your work contributes to real enterprise systems and digital platforms, you will thrive here.

Location: Noida, India (On-site – Global Delivery Center, Sector 62)

Experience: 6 – 10 years

Employment Type: Full-time

Role Summary

The IT Systems & Endpoint Lead will be responsible for managing and overseeing Solutionara's endpoint environment, user access, and core IT systems across cloud and on-premise infrastructure. This role combines hands-on system administration with operational ownership, ensuring endpoint compliance, identity governance, and reliable IT operations across the organization. The ideal candidate will act as a key operational anchor, driving stability, enforcing IT policies, and supporting a secure and scalable environment.

Key Responsibilities

Endpoint & Identity Ownership

• Own user identity and access management across Microsoft Entra ID and hybrid Active Directory
• Manage and enforce endpoint compliance using Microsoft Intune
• Ensure consistent enforcement of MFA, Conditional Access, and device policies
• Maintain role-based access control (RBAC) and support periodic access reviews

Infrastructure & Systems Management

• Oversee Windows Server environments and core infrastructure services
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
• Drive patch management, system health monitoring, and uptime reliability
• Identify and implement automation opportunities using PowerShell

IT Operations & Support Oversight

• Handle complex L2/L3 issues and provide escalation support
• Guide junior IT staff or vendors for L1/L2 support activities
• Oversee device provisioning, onboarding, and lifecycle management
• Ensure accurate asset tracking and IT documentation

Security & Compliance Execution

• Ensure enforcement of endpoint security policies (Defender, BitLocker, compliance baselines)
• Support Conditional Access, identity security, and policy enforcement
• Participate in audit readiness, compliance checks, and documentation
• Monitor risks and escalate security gaps proactively

Network & Access Coordination

• Oversee LAN, VPN, and Wi-Fi operations in coordination with network partners
• Maintain access control records, VLANs, and network documentation
• Troubleshoot and resolve advanced connectivity issues

Qualifications & Skills

Education & Experience

• Bachelor's degree in Computer Science, IT, or related field
• 6–10 years of experience in IT infrastructure, endpoint management, or system administration

Core Technical Skills

• Strong hands-on experience with Microsoft Entra ID, Intune, Windows Server, and Microsoft 365
• Experience managing endpoint compliance and identity access
• Solid understanding of Conditional Access, MFA, and access governance
• Good knowledge of networking fundamentals (LAN, VPN, firewall basics)
• Experience with ITSM tools (JIRA, ServiceNow)
• PowerShell scripting for automation and reporting

Preferred Skills

• Exposure to Microsoft Defender (Endpoint / O365)
• Understanding of basic security best practices and audit requirements
• Experience supporting compliance or audit activities

Certifications (Preferred)

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Modern Desktop Administrator (MD-102)
• CompTIA Security+ / Network+
• ITIL Foundation

Soft Skills

• Strong ownership and accountability mindset
• Good communication and stakeholder coordination skills
• Ability to mentor junior team members
• Structured problem-solving and decision-making ability
• Ability to operate in a fast-paced, evolving environment