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Merchant Success Specialist
Merchant Success Specialist

Merchant Success Specialist at StarApps · Remote only · 2 - 5 years · ₹8L - ₹12L / yr · Profitable · Remote only · Posted 17 Sep 2026

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Merchant Success Specialist

Shivani Kawade's profile picture
Posted by Shivani Kawade
2 - 5 yrs
₹8L - ₹12L / yr
Remote only
Skills
SaaS
Shopify
skill iconHTML/CSS
Technical support
Troubleshooting
Customer Success


Location: Pune (WFH)

Shifts: Night (6:30 PM – 3:30 AM) / Early Morning (4 AM – 1 PM)


About StarApps Studio

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.


About the Role

As a Customer Success Specialist, you’ll be the voice and support behind our mission to simplify e-commerce success. Your role is pivotal in building relationships, ensuring customer satisfaction, and driving engagement. This is primarily a chat process role.


Key Responsibilities

  • Engage with Clients: Provide exceptional support over chat and email with clear, positive, and trustworthy communication. Occasionally handle calls if required.
  • Build Relationships: Create meaningful connections, ensuring every merchant interaction is memorable.
  • Master Products: Develop expertise in our products to offer confident and effective guidance.
  • Drive Value: Identify opportunities to enhance customer experiences and boost sales.
  • Solve Problems: Proactively resolve issues, building trust and satisfaction.
  • Advocate for Feedback: Share customer insights with internal teams to fuel continuous improvement.


What We’re Looking For

  • Technical Troubleshooter: A logical mindset with strong debugging skills and hands-on HTML/CSS experience. (Mandatory)
  • Charismatic Communicator: A confident, engaging personality with excellent verbal and written communication skills.
  • Customer-Focused Experience: Proven success in customer-facing roles, preferably in B2B SaaS or e-commerce.
  • Strategic Thinker: Ability to anticipate customer needs and create value-driven interactions.
  • Quick Learner: A strong desire to learn about our products and the e-commerce landscape.


Why Join Us

  • Competitive Pay: Reflective of your contributions and impact.
  • Supportive Leadership: Work with innovative leaders who encourage growth.
  • Career Development: Opportunities for learning and professional advancement.
  • Recognition: A culture that celebrates hard work and creativity.
  • Inspiring Environment: Be part of a team driving innovation in e-commerce.


What to Expect in the Hiring Process

  1. Written Assignment: Showcase your support and technical skills, and your approach to customer success.
  2. Call with CS Head: Gain insights into our vision and discuss how you can contribute.
  3. Final Culture Fit & Salary Negotiation Round with the Founder.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About StarApps

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable

About

StarApps Studio is a product-driven SaaS company building Shopify apps that power thousands of online stores. We’ve developed 6 highly-rated Shopify apps (averaging 4.9★) used by 30,000+ Shopify merchants worldwide, including over 1,000 Shopify Plus stores. In just a few years, our bootstrapped team grew from $5.5M to $10M in Annual Recurring Revenue (ARR) by obsessing over quality and merchant success. We’re a tight-knit, 20-person team based in Baner, Pune, on a mission to help e-commerce brands create world-class shopping experiences.

Read more

Tech stack

skill iconReact.js
skill iconRuby on Rails (ROR)
SQL
skill iconAmazon Web Services (AWS)

Candid answers by the company

What does the company do?
What is the location preference of jobs?

We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.

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Shashank Agrawal
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Shivani Kawade
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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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