
Strong Technical Support Leader profile
Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
(to effectively coordinate with architects and engineering heads)
Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

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Good experience as team lead.
Great english communication and fluent communication experience
Technically strong, strong in Analytical Skills, Strong problem-solving capabilities
Server Knowledge and strong in GIT, GITLAB, SVN Knowledge
Sprint planning and scrum management
Experience making documentation like technical documents of project
Helping developers came out of terms
Strong R & D Skills, scrum
Strong database knowledge of MYSQL, PostgreSql, MongoDB
Strong Expertise making scalable applications
Knowledge of different software architecture and where to use which architecture etc. also design patterns.
Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.
Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.
Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.
Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.
Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.
Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.
Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.
Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.
Job Description: React Native App Developer
Company: Arroz Technology Private Limited
CTC: 3.5-5 LPA
ESOP
Working Hours : 9:30 AM to 6:30PM
Working Days : 6 Days a Week (1 day Work from Home in a week)
Location : 4thFloor ,TMR Tower ,Whitefield, Thubarahalli, Bengaluru, Karnataka 560066, India
Google Map Links : https://goo.gl/maps/YbhYeNy8ahLqVykS7
Responsibilities:
- Develop and maintain high-quality mobile applications using React Native.
- Collaborate with cross-functional teams to gather requirements and translate them into high-level designs.
- Write clean, reusable, and well-structured code following industry best practices and coding standards.
- Conduct code reviews and provide constructive feedback to ensure code quality and adherence to standards.
- Mentor and guide junior developers, providing technical expertise and promoting professional growth.
- Collaborate with backend developers to integrate APIs and ensure smooth data flow between the app and server.
- Stay updated with the latest trends and advancements in React Native and mobile app development.
- Work in a 9:30 AM to 6:30 PM, six-day office role, maintaining regular attendance and punctuality.
Required Skills and Qualifications:
- Strong proficiency in React Native development.
- Experience with Redux or similar state management libraries.
- Proficiency in integrating APIs and working with backend services.
- Sound knowledge of JavaScript, ES6+, and modern web technologies.
- Familiarity with Git version control system and agile development methodologies.
- Good problem-solving and debugging skills.
- Excellent communication and teamwork abilities.
- Bachelor's degree in Computer Science or a related field (preferred).
Join Arroz Technology Private Limited as a React Native App Developer and be part of an innovative team driving the development of cutting-edge mobile applications. This role offers competitive compensation and growth opportunities within a dynamic work environment.
Greetings from PIXEL WEB SOLUTIONS....!!!
Pixel Web Solutions is a global Web / IT Servicing Company with a strong team of technical and professional expertise. We believe in Innovative Solutions that turn the business idea into achievable goals. We work on a wide array of technologies that can provide sustainable and long-term business solutions. With more than 9+ Yrs of experience in global IT markets, we have curved ourselves to adapt to leading & cutting-edge technologies.
Job Description
- Must be proficient in PHP, Codeigniter/ Laravel, MySQL, AJAX, JS, J QUERY.
- Excellent Coding standards and organizational programming skills,
- Good exposure in Backend Features
- Must be a good communicator and well-organizer
- Analyzing client's requirements and providing them solutions as per their needs
- Must be a good team player and an independent thinker
- Must have dedication and commitment toward work
POSITION NAME: PHP Developer
EXPERIENCE: 1 – 5 years
SALARY: As per Market Standard
LOCATION: Madurai
QUALIFICATION: Any Degree
Note: Looking for In and around Madurai candidates only
Contact : 81-22-33-51-32 / 80-98-22-23-30 (Call / whatsapp) / 04-52-43-65-40-9
Developer Software (Embedded)
Location: Udaipur
Qualification: BE in (Electrical/Electronic Engineering)
Technical
· Experience in design and development with structured Software Development Life Cycle for embedded applications
· Proficiency in C language or assembly programming, Microcontroller, Micro Processor.
· Preferably experience in working and understanding the metering domain
· Proficiency in development processes, tools/IDE (KEIL, IAR, Eclipse) & test automation
· Unit testing skill
· Interface RS485, RS232, SPI, I2C, USB, LCD, Keypad, Flash, EEPROM
· Coding Standards and MISRA rules are preferable
· Knowledge of ARM / MIPS / Coldfire / MSP430 / dsPIC / 8051 and other popular processor
· Experience in working on communication products based on GPRS, ZIGBEE, ZWAVE, Ethernet, Power line communication, DLMS, MODBUS
Job Description
· Understand improvement requirements and develop improvement solutions & package, according to technical specifications / high-level solution design
· Responsible to carry out effective and timely unit testing, in order to, deliver first time right solutions
· Development of automation framework/compiler / emulators to speed up business delivery cycle in NPI programs
· Keep track of new trends, continuously learn and self-develop skills by ensuring effective knowledge sharing through group meetings and training. Impart training to new joiners as and when assigned
· Proficiency in developing embedded software design with high reusability using relevant tools and BSM or flow diagram
- Design and development of IT infrastructure of Jobaaj Group which includes multiple sites,
ensuring the best user experience.
- Help to design new functionality and features in our existing products like job portal or learning management system.
- Willing to complete the development of new products.
- Having experience of PHP frameworks(Laravel and codeigniter) will preferred
- Having Experience of JS framwork (React, Node, Angular, Vue) strongly preferred
- Deep experience with AJAX and Javascript required
- Strong familiarity with OOPS
- Experience integrating third party APIs, familiarity with both REST and SOAP APIs is required!
- Ability to work independently and manage time effectively
- Outcome driven and able to deliver both speed and quality output.
- Take ownership and see it through from idea to execution.
- Problem solvers
- Hustlers: Relentlessly pushing boundaries to deliver.
• 3+ Years of experience as a Lead Developer
• Experience in ReactJS (most preferred) or AngularJS similar front end frameworks
• Experience with the Python or/and Golang (preferably both), SQL, and design/architectural
patterns
• Experience in Java or dotnet or other opensource technologies is an added advantage
• Hands-on experience on SQL, Query optimization, DB server migration
• Preferably experience in Postgre SQL or MySQL
• Knowledge of NOSQL databases will be an added advantage
• Experience in Cloud platforms like AWS, Azure with knowledge of containerization, Kubernetes is an
added advantage
• Knowledge of one or more programming languages along with HTML5/CSS3,Bootstrap
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Experience with Threading, Multithreading and pipelines
• Experience in creating RESTful API’s With Golang or Python or Java in JSON, XMLs
• Experience with GitHub, Tortoise SVN Version Control
• Strong attention to detail
• Strong knowledge of asynchronous programming with the latest frameworks
• Excellent troubleshooting and communication skills
• Strong knowledge of unit testing frameworks
• Proven knowledge of ORM techniques
• Skill for writing reusable libraries Understanding of fundamental design principles for building a scalable
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