Cutshort logo
Talent Pro  logo
Head of Technical Support (B2B SaaS),
Head of Technical Support (B2B SaaS),
Talent Pro 's logo

Head of Technical Support (B2B SaaS),

Mayank choudhary's profile picture
Posted by Mayank choudhary
11 - 16 yrs
₹25L - ₹35L / yr
Gurugram
Skills
SaaS
Technical support

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Talent Pro

Founded :
2024
Type :
Services
Size
Stage :
Bootstrapped

About

N/A

Company social profiles

blog

Similar jobs

NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Gurugram
3 - 8 yrs
₹2L - ₹12L / yr
Artificial Intelligence (AI)
skill iconMachine Learning (ML)
skill iconPython

Job Title : AI/ML Engineer

Experience : 3+ Years

Location : Gurgaon (On-site)

Work Mode : 6 Days Work From Office


Summary :

We are seeking an experienced AI/ML Engineer to join our team in Gurgaon. The ideal candidate will have a strong background in machine learning algorithms, AI model development, and deploying ML solutions into production.


Key Responsibilities:

  • Design, develop, and deploy AI/ML models and solutions.
  • Work on data preprocessing, feature engineering, and model optimization.
  • Collaborate with cross-functional teams to integrate AI/ML capabilities into applications.
  • Monitor and improve the performance of deployed models.
  • Stay updated on the latest AI/ML advancements and tools.


Requirements:

  • Proven experience in AI/ML development with tools like TensorFlow, PyTorch, or Scikit-learn.
  • Strong programming skills in Python.
  • Familiarity with data preprocessing and feature engineering techniques.
  • Experience with ML model deployment (e.g., using Docker, Kubernetes).
  • Excellent problem-solving and analytical skills.


Why Join Us?

  • Competitive salary and growth opportunities.
  • Work on cutting-edge AI/ML projects in a collaborative environment.
Read more
WU
Remote only
2 - 20 yrs
₹7.8L - ₹9.6L / yr
Project coordination
Reporting
Management Information System (MIS)

*Online Business Manager/Virtual Assistant* -

_If you are from West Bengal, do not apply. Company is not hiring West Bengal based candidates._ 

- No sales, No target

- Completely *work from home*

- Job Nature: Administration, Research support, back office operations 

- Must be excellent in English 

- Must be a graduate

- Minimum 2 years experience in any white collar requirements(except teachers & professors)

- Career gap of more than 3 months are not eligible to apply

- Must have a laptop(minimum i5 processor, 7th generation), Wifi connection, Webcam & headset

- Salary: Upto 70K/ Month(30% hike from current ctc)

- Completely *Night shift(US Shift)*

- Benefits: Yearly appraisal, health insurance, Overtime Pay

- age limit upto 45


*Only sincere candidates may apply*

Read more
Surat
2 - 8 yrs
₹3L - ₹6L / yr
export documentation

Job Title: Export Documentation Executive

Location: Surat, Gujarat

Experience: Minimum 2+ Years

Industry: Yarn Export & Building Materials

Job Responsibilities:

  • Prepare and manage export documentation including Invoice, Packing List, BL, COO, Shipping Bill, LC documents etc.
  • Coordinate with CHA, freight forwarders, shipping lines, and transporters
  • Handle pre-shipment and post-shipment documentation
  • Track shipments and ensure timely delivery to international clients
  • Manage DGFT, EPCG, and other export compliance formalities
  • Maintain export records and MIS reports
  • Coordinate with production, accounts, and logistics teams
  • Ensure compliance with international trade regulations
  • Support buyer communication related to shipments and documents

Required Skills:

  • Hands-on experience in export documentation (must)
  • Exposure to yarn exports / textile exports and building material exports preferred
  • Knowledge of INCOTERMS, LC, and international trade procedures
  • Good command of MS Excel and documentation software
  • Strong coordination and communication skills

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish- 88O 27 49 743

Read more
Pixerize inc
at Pixerize inc
2 candid answers
Gurpreet Singh
Posted by Gurpreet Singh
Remote only
2 - 4 yrs
₹12L - ₹15L / yr
Logo Design
Adobe Creative Suite
Design thinking
Graphics
Motion graphics
+4 more

Graphic Designer


Company: Pixerize Inc.


Location: Fully Remote


Job Type: Full-Time or Contract | Start Date: Immediate


About Pixerize

Pixerize is a results-driven digital agency focused on automation, global business growth, and brand dominance. As we expand our creative footprint, we’re looking for a Graphic Designer to bring our visual identity to life across platforms.

Role Overview


We’re hiring a versatile Graphic Designer with strong skills in Canva and the Adobe Creative Suite (Photoshop, Illustrator, InDesign). From logos and brand kits to social content and marketing assets, your role is to design visuals that tell a story, connect with audiences, and elevate the Pixerize brand.


Responsibilities

  • Design logos, brand assets, social media graphics, and marketing visuals.


  • Create cohesive designs aligned with brand guidelines and campaign goals.


  • Support website visuals, landing pages, and presentations.


  • Collaborate with writers, marketers, and video editors to produce compelling media.


  • Work within Canva for quick-turnaround content, and Adobe Suite for in-depth creative projects.


  • Deliver assets in required formats, sizes, and deadlines.


Requirements

  • 2+ years of design experience (freelance or in-house).


  • Proficiency in Canva, Photoshop, Illustrator, and other Adobe tools.


  • Strong design portfolio showcasing branding, logos, and digital content.


  • Creative eye for color, layout, typography, and visual hierarchy.


  • Ability to manage multiple design requests and meet deadlines.


Nice to Have

  • Experience working with startup or agency brands.


  • Animation or motion graphic skills (After Effects or similar).


Familiarity with social media and ad design best practices.



Read more
codersbrain
at codersbrain
1 recruiter
Tanuj Uppal
Posted by Tanuj Uppal
Bengaluru (Bangalore)
4 - 8 yrs
₹12L - ₹15L / yr
skill iconSpring Boot
skill iconJava
J2EE
Hibernate (Java)

Java 8 or later

Primary

Spring Framework

Primary

Rest API

Primary

Good knowledge in any Database (MySql, Oracle, or NoSQL) is mandatory.

Primary

Maven/Gradle/sbt

Primary

MQ/Kafka/RabbitMQ

Primary

Junit

Primary

Postman/Swagger/Jmeter

Primary

Enthusiastic to learn,

Primary

Good Programming, Coding, Basic DS/Algo Skill

Primary

Good Analytical Skill

Primary

Spring Boot

Secondary

Microservice

Secondary

No-SQL [Mongo, Cassandra] Preference on Cassandra

Secondary

Knowledge on Caching Framework like: Redis Or Apache Ignite. Preference on Apache Ignite

Secondary

Apache Kafka

Secondary

Azure DevOps/JIRA

Secondary

CICD Basic Knowledge

Secondary

Docker , Kubernates

Secondary

Scrum and Agile Methodology

Secondary

Read more
NewRise Technosys PvtLtd
Rakesh D
Posted by Rakesh D
Bhopal
0 - 5 yrs
₹1L - ₹5L / yr
skill iconLaravel
skill iconVue.js

NewRise Technosys
Hiring Laravel developer


Laravel developer Duties and responsibilities

  • Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms
  • Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
  • Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
  • Prepare and maintain all applications utilizing standard development tools
  • Utilize backend data services and contribute to increasing existing data services API
  • Lead the entire web application development life cycle right from concept stage to delivery and post-launch support
Salary: 15k to 40k 
Exp: 0 - 5 yrs
Location: Bhopal 
Read more
Mark Consultant
at Mark Consultant
1 recruiter
Pratiksha Zombade
Posted by Pratiksha Zombade
Pune
0 - 2 yrs
₹2L - ₹4L / yr
Sales management
Customer Service
Sales and operations planning
Business Development
  • Keeping up-to-date with alterations to immigration.
  • Meeting with prospective and extant clients to gauge which services they require.
  • Providing clients with all pertinent documentation.
  • Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
  • Verifying the authenticity of paperwork and supporting documents.
  • Preparing and providing invoices for your services.
Read more
Cosmo Infrasolution Pvt Ltd
Twinkle Suman
Posted by Twinkle Suman
Jaipur
3 - 10 yrs
₹3L - ₹4L / yr
Taxation
Tally
Bookkeeping
Audit
Internal audit
+2 more
Job Responsibility :-

3-5 years experience in the field of Accounting, Compliance's and Taxation.
Statutory Audit, Internal Audits, Tax Audits, Fixed Assets Audits, Finalization of books of accounts of non-corporate entities including Cash Flow Statements. Preparation & Filing of Income Tax Returns, GST Returns, TDS, Finance and Company matter related assignments as well as Concurrent Audits.
A good working knowledge of Microsoft Office/Excel.
Self-motivated and good written and verbal communication skills.
Ability to handle multiple task.
Have excellent knowledge of Tally Software, GST, Bank Reconciliation, Filling, TDS, Tax, SAP etc.
Read more
iDream Education Pvt Ltd
iDream Education Pvt Ltd
Agency job
via Unnati by shishira srinivasan
Delhi, Gurugram, Noida
2 - 4 yrs
₹3L - ₹6L / yr
Marketing Strategy
Analytical Skills
Project Management
Data management
Are you looking to work in the education sector and give your best to the growth of education in India? Then here is your chance.
 
Our client is a social education technology organisation delivering enjoyable & personalised digital learning to schools, NGOs, coaching institutes and learners including the last mile learners. They design, deliver and support tablet and mobile based digital learning solutions with English medium and local languages. Their vision is to facilitate access to enjoyable and life shaping digital learning to every student irrespective of their social, economic, cultural, locational and language status.

Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
 
As a Impact Manager, you will be responsible for impact tracking and reporting and take ownership of projects post implementation in collaboration with internal and external team members including the CSR and projects team members for admin/processes/reporting and planning works in our social sector projects.

What you will do:

  • Proactively working on reporting and analytics of our ongoing projects for best of impact outcomes
  • Preparing data for analysis including building repeatable and well-documented processes to create new analyses of data; conducting data analysis for our projects and development impact tracking and identifying patterns, questions, and areas for further analysis
  • Setting up reporting systems for all products to ensure best of transparency, focus on performance and value creation
  • Managing impact management processes across the organization with a clear timelines and schedule as well as active communication to internal and external stakeholders in an organized and dependable manner
  • Ensuring coordination between staff and stakeholders including dialogues, meetings, presentations as may be required to ensure successful, meaningful and impactful project delivery
  • Ensuring the Project operations team has an effective Impact management framework for creating and maintaining relationships with the community
  • Jointly focussing on growing the outreach and impact of our work in social edtech
  • Creating deep impact reports for every project using Excel, Word and PPT based on specific project deliverables, direct and indirect impact as required for each of the projects and creating collaterals, creatives, mailers and videos of progress, updates, storytelling on Impact to engage our stakeholders

 

Desired Candidate Profile

What you need to have:

  • Working knowledge of different approaches to program evaluation and assessment
  • Excellent writing skills and command over the English language
  • Strong analytical skills, ability to think laterally and detail oriented and with a high level of curiosity and interesting researching projects
  • Excellent documentation and reporting abilities to create informative and good reports and data sheets using Word, PPTs etc. along with Advanced Excel and data management skills
  • Proven track record of displaying a high degree of self-initiative
  • Ability to create videos and collaterals using images and short video clips    

 

 

Read more
KLICPIC
at KLICPIC
1 recruiter
Lalitha Shree
Posted by Lalitha Shree
Bengaluru (Bangalore)
0 - 2 yrs
₹1.4L - ₹0.0L / yr
Operations
Fulfillment
Logistics
Supply Chain Management (SCM)
Vendor Management
Job description Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding “YES”, read on! Klicpic is the disruptive player in a multi-billion dollar market, and we are looking for an ambitious HR and Operations to establish operations that help us scale multifold. Our fast-paced team is actively changing the way the world works, and we need someone who is resourceful and a quick learner to dive in headfirst. If keeping team together is what you do, and solving complex problems is simply second nature, you will feel right at home here. As the Operations and HR Specialist, you will work closely with and report to the company Director. We’re a team of incredibly smart and dedicated people—all working toward the same goal: to be the best in the world at Newborn Baby Photography. Roles & Responsibilities • Draws upon general HR Services and Operations knowledge to translate business needs into HR Services/Operations solutions, which are delivered, to a small-size contained team. • Provides day-to-day, first-level supervision in the adoption/implementation, execution and maintenance HR Services and Operations metrics • Identifying and implementing opportunities that increase efficiency, decrease cost, reduce waste and increase quality. Desired Skills and Experience • Must have o Exceptional verbal and written communication and Interpersonal skills o Good Analytical skills o Team Player/Attitude Problem solving skills o Good knowledge of the Microsoft Office Package - Specifically, MS Excel/Outlook • Good to have o Post-offer Engagement & On-boarding o Employee Life Cycle Management o Performance Management System o Employee Engagement o Reward & Recognition o Exit Process o HRMS experience o Process Improvements o Operations management o Inventory Management
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos