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Head of Technical Support (B2B SaaS),

Head of Technical Support (B2B SaaS),

Head of Technical Support (B2B SaaS),

at Talent Pro

Posted by Mayank choudhary

11 - 16 yrs

₹25L - ₹35L / yr

Gurugram

Skills

SaaS

Technical support

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

Read more

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About Talent Pro

Founded :

2024

Type :

Services

Size

Stage :

Bootstrapped

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Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or a
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Microsoft Power BI Certification (PL-300 or equivalent is a plus). Experience with Azure Data Services (Azure Data Factory, Azure SQL, Synapse).
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Read more

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If interested share your profiles or references

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Experience in a game development company or in developing gaming applications would be an added advantage.

NodeJS Developer:

We at Fabzen Technologies are looking for a knowledgeable and experienced individual to fulfil the role of Node.js developer.

Requirements:

Bachelor’s degree in Computer Science, Software Engineering or related field.
Professional experience on a software development team as a Node.js developer.
Strong software documentation skills.
Ability to comprehend and implement detailed project specifications as well as the ability to adapt to various technologies.
Strong problem-solving skills.
Understanding of Software Development Life Cycle.
High attention to detail.
Excellent troubleshooting and communication skills.
Able to work well in a team setting.

The candidate must be proficient at:

Socket programming
Async await and promises
Databases such as mongo, MySQL
Passport JS for Google and Facebook integration
Working on APIs with authentication and authorization

Responsibilities:

Work closely with the development team to deliver code as required for the applications and their updates.
Ensure the design and development of the application fulfil our requirements and achieve desired objectives.
Ensure company standards are followed; Project schedules and issues are effectively managed, and the same is effectively communicated.
Ensure documentation, knowledge sharing, and training in new software.
Create technical specifications and test plans.
Monitor the functioning of the application and provide suggestions and support to maintain the same.

Experience in a game development company or in developing gaming applications would be an added advantage.

Read more

Bazaarvoice

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About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

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Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. For more information, visit http://www.bazaarvoice.com/">www.bazaarvoice.com.

Bazaarvoice engineering teams build software a billion users use to make smart buying decisions. Interested in finding ways to make engineer’s jobs easier? You should apply for this role.

You’ll be part of a highly skilled globally distributed team that delivers a suite of cloud infrastructure and services upon which our product development teams can build, launch and operate their systems. We are a mixture of Developers with an affinity for operations and Ops Engineers who can program. You will engage and collaborate with product development engineers (our customers), to understand their needs and problems, then create, leverage, and support solutions that increase engineer joy and are a force multiplier for enabling the potential of our teams.

Our mission is to enable engineers. To make their jobs easier, so they can deliver faster. If this sounds like something that would interest you, apply for the role.

Objectives of this Role

- Build software and systems to manage platform infrastructure and applications
Improve reliability, quality, and time-to-market of our suite of software solutions
- Run the production environment by monitoring availability and taking a holistic view of system health
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer - needs, and innovating to continually improve
- Provide primary operational support and engineering for multiple large distributed software applications
- Participate in system design consulting, platform management, and capacity planning

Technologies we use:

- Stack: Linux, Java, AWS
- Languages: Python, Java, Ruby DSL, Bash
- Databases : MySQL, Cassandra , Elastic Search
- Deployment: AWS CloudFormation

Essential Criteria:

8 or more years administrating production Linux systems in a 24x7 environment
3 or more years’ experience in a DevOps/ SRE role as an engineer or technical lead
At least 1 year of team leadership experience
Significant knowledge of Amazon Web Services (CLI/APIs, EC2, EBS, S3, VPCs, IAM, AWS Lambda)
Experience deploying services into containerized orchestration environments such as Kubernetes
Experience with infrastructure automation tools like CloudFormation, Terraform, etc.
Experience with at least one of Python, Bash, Ruby, or equivalent
Experience creating and managing CI/CD pipeline like Jenkins or Spinnaker
Familiar with version control using Git
Solid understanding of common security principles

Nice to Have:

Preference for hands on experience with Serverless Architecture, Kubernetes and Docker
Strong experience with open-source configuration management tools
Managing distributed systems spanning multiple AWS regions / data-centers
Experience with bootstrapping solutions
Open source contributor

Why join Bazaarvoice?

We’re committed to client success: There are over 6,200 brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.
We’re leaders in consumer-generated content: Each month, more than one billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Thousands upon thousands or reviews are added to the Bazaarvoice network everyday.
Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.
We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. For more information, visit http://www.bazaarvoice.com/">www.bazaarvoice.com.

Bazaarvoice engineering teams build software a billion users use to make smart buying decisions. Interested in finding ways to make engineer’s jobs easier? You should apply for this role.

You’ll be part of a highly skilled globally distributed team that delivers a suite of cloud infrastructure and services upon which our product development teams can build, launch and operate their systems. We are a mixture of Developers with an affinity for operations and Ops Engineers who can program. You will engage and collaborate with product development engineers (our customers), to understand their needs and problems, then create, leverage, and support solutions that increase engineer joy and are a force multiplier for enabling the potential of our teams.

Our mission is to enable engineers. To make their jobs easier, so they can deliver faster. If this sounds like something that would interest you, apply for the role.

Objectives of this Role

- Build software and systems to manage platform infrastructure and applications
Improve reliability, quality, and time-to-market of our suite of software solutions
- Run the production environment by monitoring availability and taking a holistic view of system health
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer - needs, and innovating to continually improve
- Provide primary operational support and engineering for multiple large distributed software applications
- Participate in system design consulting, platform management, and capacity planning

Technologies we use:

- Stack: Linux, Java, AWS
- Languages: Python, Java, Ruby DSL, Bash
- Databases : MySQL, Cassandra , Elastic Search
- Deployment: AWS CloudFormation

Essential Criteria:

8 or more years administrating production Linux systems in a 24x7 environment
3 or more years’ experience in a DevOps/ SRE role as an engineer or technical lead
At least 1 year of team leadership experience
Significant knowledge of Amazon Web Services (CLI/APIs, EC2, EBS, S3, VPCs, IAM, AWS Lambda)
Experience deploying services into containerized orchestration environments such as Kubernetes
Experience with infrastructure automation tools like CloudFormation, Terraform, etc.
Experience with at least one of Python, Bash, Ruby, or equivalent
Experience creating and managing CI/CD pipeline like Jenkins or Spinnaker
Familiar with version control using Git
Solid understanding of common security principles

Nice to Have:

Preference for hands on experience with Serverless Architecture, Kubernetes and Docker
Strong experience with open-source configuration management tools
Managing distributed systems spanning multiple AWS regions / data-centers
Experience with bootstrapping solutions
Open source contributor

Why join Bazaarvoice?

We’re committed to client success: There are over 6,200 brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel.
We’re leaders in consumer-generated content: Each month, more than one billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Thousands upon thousands or reviews are added to the Bazaarvoice network everyday.
Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty.
We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.

Read more

Fintech

DevOps Engineer

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Python

Shell Scripting

+3 more

DevOps Engineer Position: Full time Base Location: Bangalore, with extensive and frequent travel to SEA R&R: ● Work with people across various levels right from delivery team level to top management ● Support internal product and external customers on multiple platforms ● Working with customer teams (specifically development team) to analyse their process, and environments to improve user satisfaction ● Improve client Devops team by enabling them with DevOps concepts, and processes. ● Act as the technical expert across multiple client projects helping them in enhancing their delivery pipeline , and overall DevOps and Agile practices ● Identify state of the art CI/CD tools, prepare decision proposals, implementation plans for these tools and carry out introduction & training, allowing client delivery to move faster. ● Bring in new and cutting-edge methodologies in DevOps both for Greyamp and for clients. Need to have: ● 3 - 5 years of experience of relevant experience (at least 1 year experience in development, and 2+ in Devops) ● Understanding of Linux/Unix Administration ● Understanding of one scripting language (python, shell, ruby or pearl) ● Experience working with different OS Servers (RedHat, Oracle, Microsoft) ● Strong understanding of version control (GIT) ● Good understanding of build tools like ANT or Maven or gradle ● Experience with setting up relevant dashboard using tools around code quality and vulnerability checks (SonarQube) ● Experience implementing and maintaining CI/CD pipelines (Jenkins or Circle CI or GoCD) ● Good understanding and working experience with Docker Containers ● Experience working with configuration management tools(chef, puppet or ansible) ● Extensive knowledge on working with cloud platform and maintaining automation scripts using terraform or similar tools. ( preferably AWS or Azure or GCP ) ● Basic knowledge on working with the cloud product suite ( preferably AWS or Azure or GCP ) ● Understanding and experience working on Saas architecture ● Understanding and experience with VMware or other virtual environments. Nice to have: ● Experience working with Testing automation tools (Preferably Selenium) ● Knowledge and experience with Kubernetes ● Understanding and experience with Monitoring tools like ELK stack, prometheus and grafana, Nagios, or Dynatrace ● Experience working with DataBase deployments ● Client handling experience and stakeholder management

DevOps Engineer Position: Full time Base Location: Bangalore, with extensive and frequent travel to SEA R&R: ● Work with people across various levels right from delivery team level to top management ● Support internal product and external customers on multiple platforms ● Working with customer teams (specifically development team) to analyse their process, and environments to improve user satisfaction ● Improve client Devops team by enabling them with DevOps concepts, and processes. ● Act as the technical expert across multiple client projects helping them in enhancing their delivery pipeline , and overall DevOps and Agile practices ● Identify state of the art CI/CD tools, prepare decision proposals, implementation plans for these tools and carry out introduction & training, allowing client delivery to move faster. ● Bring in new and cutting-edge methodologies in DevOps both for Greyamp and for clients. Need to have: ● 3 - 5 years of experience of relevant experience (at least 1 year experience in development, and 2+ in Devops) ● Understanding of Linux/Unix Administration ● Understanding of one scripting language (python, shell, ruby or pearl) ● Experience working with different OS Servers (RedHat, Oracle, Microsoft) ● Strong understanding of version control (GIT) ● Good understanding of build tools like ANT or Maven or gradle ● Experience with setting up relevant dashboard using tools around code quality and vulnerability checks (SonarQube) ● Experience implementing and maintaining CI/CD pipelines (Jenkins or Circle CI or GoCD) ● Good understanding and working experience with Docker Containers ● Experience working with configuration management tools(chef, puppet or ansible) ● Extensive knowledge on working with cloud platform and maintaining automation scripts using terraform or similar tools. ( preferably AWS or Azure or GCP ) ● Basic knowledge on working with the cloud product suite ( preferably AWS or Azure or GCP ) ● Understanding and experience working on Saas architecture ● Understanding and experience with VMware or other virtual environments. Nice to have: ● Experience working with Testing automation tools (Preferably Selenium) ● Knowledge and experience with Kubernetes ● Understanding and experience with Monitoring tools like ELK stack, prometheus and grafana, Nagios, or Dynatrace ● Experience working with DataBase deployments ● Client handling experience and stakeholder management

Read more

IPC Developer (software)

14 recruiters

Apoorva Gupta

Posted by Apoorva Gupta

Bengaluru (Bangalore)

2 - 4 yrs

₹4L - ₹8L / yr

Embedded Systems

IPC

instrument panel cluster

automotive

Hi Candidate, We are currently hiring for IPC Development (software) having 2-4yrs of experience for Bangalore location. Please find the details- Experience- 2-4yrs Location- Bangalore Interviews- 1st December, Saturday, face to face in Bangalore, EPIP Whitefield. Skill set- • Essential Skills:; o Minimum of 2 to 4 years’ experience in Embedded C developemnt. ; o Debugging skills: Hands on experience in using debuggers and emulators; • Preferred Skills:; o Automotive Experience; o Good understanding of Cluster development. If interested, do send your updated resume along with the below mentioned details- Full name- Contact no- Email id- Current Organization- Total experience- Relevant experience- Notice period- Current CTC- Expected CTC- Highest education- Availability for face to face interview on 1st Dec in Bangalore-

Hi Candidate, We are currently hiring for IPC Development (software) having 2-4yrs of experience for Bangalore location. Please find the details- Experience- 2-4yrs Location- Bangalore Interviews- 1st December, Saturday, face to face in Bangalore, EPIP Whitefield. Skill set- • Essential Skills:; o Minimum of 2 to 4 years’ experience in Embedded C developemnt. ; o Debugging skills: Hands on experience in using debuggers and emulators; • Preferred Skills:; o Automotive Experience; o Good understanding of Cluster development. If interested, do send your updated resume along with the below mentioned details- Full name- Contact no- Email id- Current Organization- Total experience- Relevant experience- Notice period- Current CTC- Expected CTC- Highest education- Availability for face to face interview on 1st Dec in Bangalore-

Read more

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