Strong Technical Support Leader profile
Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
(to effectively coordinate with architects and engineering heads)
Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Indore
Position: BDE (Fresher) – Online Bidder
Experience: Fresher / 0–1 Year
Type: Full-Time
🎯 Role Overview
We are looking for enthusiastic and result-driven individuals for the role of Business Development Executive (Online Bidder) who can generate leads, interact with clients, and contribute to business growth through online platforms.
✅ Key Responsibilities
- Generate leads through platforms like Upwork, Freelancer, Fiverr, LinkedIn
- Bid on projects and communicate with international clients
- Understand client requirements and share proposals
- Maintain client relationships and follow-ups
- Coordinate with technical team for project discussions
- Achieve monthly targets and business goals
🎯 Requirements
✔ Fluent communication skills (written & verbal)
✔ Basic understanding of IT services (Web/App Development preferred)
✔ Good convincing and negotiation skills
✔ Ability to handle client communication
✔ Self-motivated and target-oriented
✔ Immediate joiners preferred
💡 Preferred Skills
✔ Knowledge of bidding platforms (Upwork, Freelancer, etc.)
✔ Basic knowledge of sales or business development
✔ Confidence in handling international clients
🎓 Eligibility
- Any Graduate / MBA (Marketing preferred)
- Freshers can apply
🎁 Perks & Benefits
- Hands-on experience in international client handling
- Growth opportunities in sales & business development
- Performance-based incentives
- Learning & development environment
We are looking who has exposure in RPA/Blue prism
Good Exposure in RPA/Blue Prism
Understanding the requirements and work accordingly
Experience in Blue Prism Path Solution Management
Strong Understanding of RPA technology
Excellent Communication skills
Job Role: HRBP-Operations
Location: HSR Layout; Bangalore
Employment Type: Permanent & Full time
Years of Experience: 5 years & above
Salary: As per industry Standard.
About the Role:
We are looking for an experienced and dynamic HR Business Partner (HRBP) to join our Business Operations team. The ideal candidate will have a well-rounded background in HR operations, payroll management, and a deep understanding of labor and statutory compliance. As an HRBP, you will play a key role in aligning business objectives with HR strategies, providing operational support, and ensuring compliance with all relevant laws and regulations.
Key Responsibilities:
- Manager HR Operations: Lead HR operations within the Business Operations team, ensuring smooth day-to-day HR processes, such as employee lifecycle management (onboarding, offboarding, background verification (BGV), administrative requirements).
- Training & Induction/Orientation: Lead the planning and execution of onboarding, induction, and orientation programs for new employees. Ensure smooth integration into the organization by providing a comprehensive introduction to company culture, policies, and key functions. Collaborate with managers to identify training needs, and design or facilitate relevant learning programs to enhance employee performance and development.
- Payroll Management: Oversee and manage payroll processes, ensuring accuracy and timely disbursement. Handle any payroll-related queries and work closely with the finance team.
- Labor Compliance & Statutory Compliance: Ensure the organization adheres to all labor laws, including statutory compliance requirements. Monitor changes in local, state, and national labor regulations and ensure the business remains compliant.
- Employee Relations: Act as the first point of contact for managers and employees, addressing any HR issues, conflicts, or concerns.
- Strategic HR Support: Partner with leadership to identify HR needs and implement tailored solutions that support business goals. Provide guidance on performance management, talent development, and workforce planning.
- HR Analytics & Reporting: Utilize HR data analytics to generate insights and support data-driven decision-making. Maintain dashboards to track employee trends, monitor HR metrics, and continuously improve HR processes through actionable data. Provide regular reports to leadership for strategic planning and operational efficiency.
Skills and Experience:
- Proven experience in HR operations, payroll management, and HR compliance, preferably in business operations
- In-depth knowledge of labor laws, statutory compliance, and regulatory frameworks.
- Strong understanding of HR best practices, policies, and employee relations.
- Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
- Strong problem-solving and conflict resolution abilities.
- Ability to adapt to a fast-paced, evolving business environment.
- Prior experience in business partner roles or similar HRBP positions is a plus.
- Knowledge of HRIS systems and payroll software is desirable.
Qualification:
- Bachelor's Degree (Master’s degree preferred)
- HR Certification / HR Specialization preferred
NodeJS (Node.js)
Express
Amazon Web Services (AWS)Experience: 4+ years
We are looking for a NodeJS / full stack developer responsible for the development and maintenance of scalable backend applications. Your primary focus will be the development of NodeJS applications and their integration with frontend services like React Web App. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design and the creation of quality products is essential.
- 3+ years of experience in Nodejs
- Having a good understanding & hands-On of AWS services like – IAM, Lambda, DynamoDB, ElasticCache, OpenSearch and AppSync
- Integration of user-facing elements developed by front-end developers with server side logic
- Writing reusable, testable, and efficient code
- Strong proficiency with JavaScript.
- Knowledge of Node.js + Express and frameworks available for it.
- Experienced with NoSQL DB
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Design, implement, and test production- grade core robotic software components possibly including perception systems, motion planning systems, or command and control systems. • Design, implement, and test software integration components with other robotic platforms and warehouse management systems
- Design, implement, and test customer- specific software components
- Develop testing frameworks and support testing for core software components • Develop logging and data analytics systems for deployments
- Follow production- level code design and development processes including detailed documentation, code reviews, and structured release processes
3D DESIGNER
Tesseract Esports is looking for an experienced 3D Designer/Artist to design 3D objects, elements and environments in Esports domain.
You will interact with creative and broadcast teams and other client staff to produce the deliverables for internal and external use.
About Tesseract Esports
Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.
We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.
You are good at (Technical skills)
- Adobe Illustrator, Photoshop, After Effects etc.
- Expertise in 3D modelling, texturing, lighting and animation using 3DS max, Maya, Blender, Cinema4D etc.
- Expertise in Unreal Engine and building game like environments using Unreal Engine
- Strong understanding of proportions, sizes and general spatial awareness.
- Ability to conceptualise and communicate design ideas clearly.
- Deliver ideas using Quick mockups and prototypes.
You will be responsible for (not limited to)
- Creating 3D environments for Augmented reality and virtual spaces.
- Participate in conceptualising sessions and put forward holistic ideas.
- Coordinate with other designers and deliver consistent visuals.
- Manage and adhere to timelines.
- Collaborate with other team members to ensure all requirements are met with designs.
- Handle multiple projects at a time.
- Highly collaborative and can work well in a fast-paced team environment.
Your experience
5+ years in the related field.
Your academic qualifications
- We prefer an inspired mind over an academic qualification.
What we will be excited to see in you (Technical & Non-technical skills)
- 3D software’s such as cinema 4d, blender, 3DS Max. Video editing software like Premier Pro, Da-Vinci resolve.
- Ability to lead and build a design team.
- Self-learning.
Angular (2+)
AngularJS (1.x)
React.js
Javascript- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
What are we looking for in the Ideal Candidate?
- Proficient in creating Web (Responsive) applications using Angular 8+, AngularJS/ React JS, JavaScript, JQuery.
- Experience developing/consuming REST APIs
- Knowledge of multiple back-end languages (e.g. Python) and JavaScript frameworks (e.g. Node.js)
- Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design
- Hands-on experience with code versioning systems like Git, SVN.
- A clear understanding of client requirements & design specifications
- Aggressive problem diagnosis and creative problem-solving skills
- Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques.
Attributes:
- Team player, Positive Attitude
- Proven ability to work well with others in a fast-paced, iterative product definition and development environment.
- Able to work independently with little direct supervision and take initiative and willing to mentor and solve problems
JavascriptNodeJS (Node.js)ExpressAt BigRadar we automated consumer interactions using Chatbots. You'll be working in the backend to create services to make it happens. Obviously, we're looking for self-driven individuals who're proud of their code and do care about no more spaces.
Requirements:
- At least 3 years experience.
- Writing HTML, CSS, and JavaScript.
- Expertise in front end framework like Angular (preferred) or React.
- Expertise in back-end programming language JavaScript, TypeScript, NodeJs.
- Working with RDBMS such as Postgres or MySQL.
- Experience implementing testing platforms and unit tests.
- Proficiency with Git.
- Appreciation for clean and well-documented code.
- Understanding of microservices and distributed systems.
- Experience working with AWS infrastructure.
- Docker or Kubernetes.
- Message queues such as Kafka.
- CI/ CD tools such as Jenkins.
BigRadar is an early-stage SaaS company which delivers great customer satisfaction. Our monthly Monthly revenue rate is increasing rapidly which create great career opportunities for people working with us.
Since, our primary customer base in London, UK. We will soon launch our office there!
React.js
React Native
Redux/Flux
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Full Stack Developer - Averlon