
Strong Technical Support Leader profile
Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
(to effectively coordinate with architects and engineering heads)
Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

Similar jobs
Job Title: Data Engineer / Integration Engineer
Job Summary:
We are seeking a highly skilled Data Engineer / Integration Engineer to join our team. The ideal candidate will have expertise in Python, workflow orchestration, cloud platforms (GCP/Google BigQuery), big data frameworks (Apache Spark or similar), API integration, and Oracle EBS. The role involves designing, developing, and maintaining scalable data pipelines, integrating various systems, and ensuring data quality and consistency across platforms. Knowledge of Ascend.io is a plus.
Key Responsibilities:
- Design, build, and maintain scalable data pipelines and workflows.
- Develop and optimize ETL/ELT processes using Python and workflow automation tools.
- Implement and manage data integration between various systems, including APIs and Oracle EBS.
- Work with Google Cloud Platform (GCP) or Google BigQuery (GBQ) for data storage, processing, and analytics.
- Utilize Apache Spark or similar big data frameworks for efficient data processing.
- Develop robust API integrations for seamless data exchange between applications.
- Ensure data accuracy, consistency, and security across all systems.
- Monitor and troubleshoot data pipelines, identifying and resolving performance issues.
- Collaborate with data analysts, engineers, and business teams to align data solutions with business goals.
- Document data workflows, processes, and best practices for future reference.
Required Skills & Qualifications:
- Strong proficiency in Python for data engineering and workflow automation.
- Experience with workflow orchestration tools (e.g., Apache Airflow, Prefect, or similar).
- Hands-on experience with Google Cloud Platform (GCP) or Google BigQuery (GBQ).
- Expertise in big data processing frameworks, such as Apache Spark.
- Experience with API integrations (REST, SOAP, GraphQL) and handling structured/unstructured data.
- Strong problem-solving skills and ability to optimize data pipelines for performance.
- Experience working in an agile environment with CI/CD processes.
- Strong communication and collaboration skills.
Preferred Skills & Nice-to-Have:
- Experience with Ascend.io platform for data pipeline automation.
- Knowledge of SQL and NoSQL databases.
- Familiarity with Docker and Kubernetes for containerized workloads.
- Exposure to machine learning workflows is a plus.
Why Join Us?
- Opportunity to work on cutting-edge data engineering projects.
- Collaborative and dynamic work environment.
- Competitive compensation and benefits.
- Professional growth opportunities with exposure to the latest technologies.
How to Apply:
Interested candidates can apply by sending their resume to [your email/contact].
Role Overview
We are looking for a Content Marketing Executive to craft and deliver high-impact content across platforms. This role is perfect for a creative storyteller who loves experimenting with formats, understands audience needs, and can bring fresh ideas to life.
Key Responsibilities
- Build and grow our client's presence across social media with engaging content and community interactions.
- Write blogs, articles, and website copy that boost search visibility and provide real value to home buyers and sellers.
- Craft compelling ad copy for campaigns that drive awareness, engagement, and conversions.
- Experiment with new content formats, storytelling techniques, and viral strategies.
- Collaborate with cross-functional teams to align content with brand and marketing goals.
What We’re Looking For
- Experience: 1–3 years in content marketing, PR, or social media.
- A creative thinker with an audience-first mindset.
- Strong writing, editing, and storytelling skills.
- Ability to adapt quickly, learn fast, and think outside the box.
- A growth mindset with curiosity to explore emerging trends in digital marketing.
Why Join Us?
- Opportunity to shape the voice of a growing brand.
- Dynamic, fast-paced environment with room for creativity.
- Competitive compensation with growth potential.
- Collaborative team culture that encourages innovation.
We are hiring for Mobile Automation Test Engineer.
Responsibilities
- Design, develop, and maintain automated test scripts using Selenium, Appium, Cucumber, and other testing tools and frameworks.
- Collaborate with developers and quality assurance engineers to identify test cases and prioritize them for automation.
- Execute automated test scripts and analyze test results to identify defects and areas for improvement.
- Maintain and enhance the automation framework to ensure that it meets project needs and remains efficient and effective over time.
- Develop and maintain test plans and test cases to ensure comprehensive test coverage.
- Participate in code reviews and provide feedback on code quality and testability.
- Create and maintain test data and test environments to support automated testing.
- Provide feedback to development teams on software quality and testability.
- Create and maintain documentation for automated testing processes and procedures.
- Create custom automation frameworks to meet the specific needs of the project.
- Design and develop custom libraries and APIs to support automation testing.
- Integrate third-party tools and frameworks as needed to support automation testing.
Requirements:
- Bachelor's degree in Computer Science, Computer Engineering, or related field.
- 6+ years of experience in IT Services and 3+ years in automation testing.
- Expertise in the programming language Java.
- Should have strong experience in Selenium & Cucumber framework.
- Should have a good amount of experience working with Mobile Application testing using Appium
- Excellent analytical and problem-solving skills.
- Good communication skills and ability to work in a team environment.
- Familiarity with Agile methodologies.
- Ability to prioritize and manage multiple tasks and projects simultaneously.
- Experience with version control systems such as Git.
- Familiarity with Windows and Linux environments
What does the core role include?
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
- Designing stateless components in React Native
- Contributing in all phases of the development lifecycle
- Working with the developers to create and maintain a robust framework to support the apps
- Working with the developers to build the interface with a focus on usability features
What else can you expect in the role?
- Prepare and produce releases of software components
- Optimizing performance for the apps
- Problem-solving skills, analytical mind, and positive attitude
- Ability to think from end users perspective and focused on improving the overall product experience.
- Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
What can fetch you brownie points?
- Hands on experience with React Native is required
- Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
- Strong understanding of JavaScript ecosystem
- Hands on experience on Android in creating Hybrid / Native applications
- Demonstrable UI/UX experience on a large-scale app.
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
- Good knowledge of JS frameworks like ReactJS is a plus.
Desired Skills and Experience
Hybrid Apps,React Native, Native iOS and Android Architecture understanding
*Digital PR Executive*
This role demands a unique blend of SEO link building and digital PR expertise and will be responsible for building high quality, niche and relevant links that really power the SEO performance for in-house projects.
This role requires you to have at least 2-3+ years previous Digital PR experience in either an agency or in-house role and would suit someone looking for their next career challenge which has a strong SEO bias.
If you’re passionate about using creativity to tell data and researched based stories and email Campaigns that journalists actually want to cover and link to, we want to hear from you.
We’re all about contagious campaigns that deliver outstanding results for projects, landing linked coverage in top-tier and niche media to supercharge SEO success and position ourselves as a leading industry voice in the finance & crypto niche.
We use digital PR to accelerate organic growth and:
- Build links that give a competitive advantage
- Land top-flight press coverage on key target publications
- Increase awareness in competitive sectors
- Drive targeted referral traffic
*Key Responsibilities*
- Coming up with standout ideas for campaigns.
- Confidently plan, produce and execute data-driven content to help drive campaign performance and earned links.
- Building relationships with journalists and pitching in stories to land linked coverage for campaigns.
- Analyzing campaign performance and reporting on success both internally and externally.
*Who can apply*
Has at least 2-3 years of experience in a related PR role, either in-house or at an agency
You’re a creative individual who is oozing with great ideas.
Has proven and demonstrable results launching creative campaigns and securing coverage and links/mentions in media websites.
A creative thinker with the ability to understand what makes a great idea, whilst being able to confidently communicate this to a client.
You’re passionate about delivering nothing short of amazing results.
Backend - Java,Spring boot, Rest API, Json, JPA and/or Hibernate, SQL
Frontend - React/Angular
About
Our client is a platform of digital-first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.
The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well being.
Role
As the senior member of the frontend development team at Mosaic, you will be responsible for setting best practices and making sure that the others adhere to them. Also, you will be responsible for shaping up the entire system for scale and collaborating intensively with the backend and design teams to create the best consumer experiences.
Responsibilities
-
- Develop all user-facing products in React
-
- Build reusable components and front-end libraries for future use
-
- Translate designs and wireframes into high-quality code
-
- Optimize components for maximum performance across a vast array of web-capable
devices and browsers
-
- Focus on code maintainability and performance of the application.
-
- Provide technical advice and assist in solving programming problems.
-
- Enhance SEO, Analytics, and overall frontend architecture for better performance
Requirements
-
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
-
- Good foundation in design and a knack for designing interactions and elegant interfaces
-
- Thorough understanding of React.js and its core principles
-
- Good to have experience with popular React.js workflows (such as Flux or Redux)
-
- Experience with data structure libraries
-
- Familiarity with RESTful APIs
-
- Familiarity with modern front-end build pipelines and tools
-
- A knack for benchmarking and optimization
-
- Familiarity with code versioning tools (such as Git)
-
- Proficient in industry standard best practices such as Design Patterns, Coding Standards,
Coding modularity, Prototypes etc.
-
- Experience in using debugging tools used for profiling/optimizing performance
-
- Experience in debugging, tuning and optimizing UI components
-
- Bachelor’s degree (B.A.) in Computer Science, MIS or related degree and a minimum of
two (2) years of relevant development or engineering experience.
1. Self starter and is familiar how to work with an organized chaos since that is how most agencies function
2. Well aware of social media metrices, analytics and platform
3. Understands how to co-ordinate with clients as well as with teams internally
4. Mobile, we are working remotely but we always on out toes and we may start hybrid office in two-three months
5. Understands and is a digital native and trainable for offline work
6. Expected to run job lists and networks of all current jobs and projects
7. Expected to be punctual and accountable for his/her work and the work of the team
8. Expected to understand both b2b and b2c categories
9. Expected to understand and be able to craft creative briefs
10. Expected to understand how to function under timelines and run timelines
11. Experience in beauty category would be an added advantage
12. expected to have the ability to multi task
13. Added advantage will be shoot exposure
You would possess experience building web applications using MVC frameworks (Reactjs, Redux) in a service-oriented environment.
- In-depth experience in object oriented Javascript.
- Excellent knowledge of professional software engineering practices and best practices for the full Software Development Lifecycle, including coding standards, code reviews, source control management, build processes, testing and operations.
- Proficiency to code in front-end technologies such as Javascript/HTML/CSS.
Location : Bangalore
Experience : 3-8 + yrs of relevant experience in handling social boards like Facebook, Twitter, Instagram, etc.
Managing presence of all the south (Kannada, Tamil, Telugu, Malayalam and Marathi properties on social media
Implementing websites social media strategy
Tracking social media conversations about the brand
Tracking social trends for potential viral content
Tracking competition on platforms
Collaborate with Product Development team.
Monitoring trends in social media tools, trends and applications
Implementing insights gained from social media monitoring.
Should be comfortable in handling a small team.
Responsible for copy and Video editing of news stories that go up on the websites.
Should have excellent command over Hindi and English
Excellent overall writing skills in a number of different styles/tones Impeccable spelling and grammar.
A deep understanding of customers and what motivates them online.Great research, organizational, and learning skills.
Researching markets and industries to compare and create content that is innovative and original.
Consistently brainstorming and collaborating with team for new ideas and strategies.
Coordinate with marketing and design teams to illustrate articles
Familiarity with keyword placement and other S E O best practices
High comprehension of software like Microsoft Word and Google Docs
Paraphrase or write content from scratch depending on specific instructions provided in the work order Revises, edits, or updates instructions, information, and frequently asked questions as necessary.
Content Writers Work
Core website copy
Social media posts
Content for banners
Product descriptions
Company bios
Landing Pages
Blogs and news articles
Case studies, whitepapers, and e books
Excellent knowledge of handling social boards like Facebook, Twitter, Instagram, etc.
Understanding of SEO and web traffic metrics
Experience required: Candidates with 3-8 + yrs of relevant experience in similar newsroom role will be preferred.









