Strong Technical Support Leader profile
Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
(to effectively coordinate with architects and engineering heads)
Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership
Shubham Vishwakarma
Full Stack Developer - Averlon
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JavaPosition Name : Senior QA Lead
Location : Bengaluru Main Campus, Whitefield, Bengaluru
Work Mode : Hybrid – 3 days WFO
Experience : 10 to 20 Years
Notice Period : Immediate Joiner to 15 Days
Role Overview :
Tesco is seeking a Senior QA Lead with a strong background in automation testing, SDLC, Agile methodologies, and CI/CD tools. The ideal candidate should have expertise in Java-based test automation, performance testing tools, and problem-solving.
Must-Have Skills :
✅ Programming : Proficiency in Java.
✅ Test Automation : Hands-on experience with frameworks like -Selenium, Rest Assured, Appium, TestNG, JUnit.
✅ SDLC & Agile : Strong knowledge of software development life cycle (SDLC) and Agile methodologies.
✅ CI/CD Tools: Experience with Jenkins, GitLab CI.
✅ Performance Testing : Familiarity with tools like JMeter, LoadRunner.
✅ Problem Solving : Strong analytical and root cause analysis skills.
✅ Communication : Ability to collaborate effectively with cross-functional teams.
Good-to-Have Skills :
🔹 Oracle Financials : Fusion (SaaS) & Oracle Financials R12.
🔹 Strong functional knowledge of allied applications/modules :
- Fusion/R12 GL, AP, AR, Cash Management, FA, Interfaces & Integrations.
- Treasury Risk Management.
Key Responsibilities :
🔹 Test Automation & Framework Development : Design, develop, and maintain automated test frameworks.
🔹 Collaboration : Work closely with development teams to define and execute test strategies.
🔹 Regression & Quality Assurance : Conduct thorough regression testing and ensure high-quality releases.
🔹 Bug Tracking & RCA : Identify, record, and track defects while performing root cause analysis.
🔹 Mentorship : Guide and mentor junior SDETs, improving QA processes.
🔹 Process Optimization : Participate in code reviews and enhance testing methodologies.
🔹 Industry Awareness : Stay updated with the latest trends in software testing.
Digital Campaign Management
Create & execute high-performing digital marketing campaigns
Monitor & optimize performance for maximum ROI
Content Creation
Write compelling ad copies & digital content
Manage blogs, articles, and web content
Creative Visual Development
Design visual assets for marketing campaigns
Work with graphics team to build attractive creatives & display ads
Website & SEO Management
Maintain website updates & publish content
Daily social media & SEO audits
Keyword research & SEO best practices
Brand Presence & Engagement
Strengthen online brand identity
Spread company message across digital platforms
Improve customer engagement
Analytics & Reporting
Monitor KPIs & ROI
Share clear campaign reports with leadership
ATP is an Applicant Training Program where selected applicants will be a part of a 6 weeks training program and on successful completion of this training program, applicants will be given an opportunity to join as a Business Development Associate with BYJUs.
STRUCTURE OF the ATP:
The 6 weeks of ATP is divided into 2 phases, 2 weeks of Class Room Training(CRT) and 4 weeks of On the Job Training(OJT).
(A) PHASE 1 : Classroom Training (CRT)
● 1st 2 weeks of the CRT Phase will be conducted in the training location where
we will cover the theoretical aspect of BYJU’S sales process.
● You will be involved in various activities during this phase which will be rigorously
evaluated by the end of 2 weeks of the CRT program.
● Only the candidates who satisfactorily complete the CRT phase will be given an
opportunity to start with the next phase of the training program.
(B) PHASE 2 : On-the-Job Training (OJT)
● The 2nd stage (OJT Phase) starts from the 3rd week of training for candidates
who have successfully cleared the 1st phase.
● Candidates will be expected to generate revenue by implementing the
theoretical knowledge acquired during the first phase into practice during the final
4 weeks of the OJT phase.
● Following the completion of the ATP, all input and output numbers will be
closely monitored and reviewed to evaluate your eligibility to apply for the
Business Development Associate (BDA) position at BYJU'S.
COMPANY'S EXPECTATION:
We are looking to hire candidates who are:-
Performance driven: Productive resources who can actively contribute to revenue generation.
Process driven: Process driven people who adhere to the guidelines set by the organization (Example- Number of conductions and sales done/revenue generated/ call time/ call audits.etc)
Behaviourally aligned: Resources whose behavioral aspects are aligned with the company's culture (Example- Ability to Follow Instructions, Attention to Details, Discipline, Punctuality, Accessibility of Resource during working hours, Code of Conduct in office/Virtually)
PERKS OF CLEARING ATP:
You will be given an opportunity to join as a Business Development Associate - Direct Sales after successfully completing the Applicant Training Program.
1. The CTC will be revised to 10 LPA i.e., 7 LPA Fixed Component + 3 LPA Variable
Component.
2. A true Byjuite defines his own limits in terms of his rewards and efforts. There is no bar
on the amount of incentive you earn.
3. The position entails rapid growth and learning.A performing associate becomes eligible
to get his 1st opportunity within 1.5-2 yrs to interview for the role of a manager and own
revenue responsibility of 20 heads.
4. You will be part of the hottest function of the hottest start up in the hottest sector.
WHAT IF CANDIDATE FAILS TO MEET THE EXPECTATION:
(Neutral and Crisp Communication needs to be made by R1 while informing the candidate)
Evaluation will happen in both the phases of the training program.
● Every call made to the customer will be audited.
● There will be a set target every week to accomplish.
Applicants who are clearing Phase 1(CRT) will only be eligible for phase 2 program (OJT)
Failure to fulfill the company's expectations in terms of performance, behavioral aspects, and skill set in OJT program, will result in immediate dismissal from the Applicant Training Program.
Data Science
Machine Learning (ML)
PythonData Scientist-
We are looking for an experienced Data Scientists to join our engineering team and
help us enhance our mobile application with data. In this role, we're looking for
people who are passionate about developing ML/AI in various domains that solves
enterprise problems. We are keen on hiring someone who loves working in fast paced start-up environment and looking to solve some challenging engineering
problems.
As one of the earliest members in engineering, you will have the flexibility to design
the models and architecture from ground up. As any early-stage start-up, we expect
you to be comfortable wearing various hats, and be proactive contributor in building
something truly remarkable.
Responsibilities
Researches, develops and maintains machine learning and statistical models for
business requirements
Work across the spectrum of statistical modelling including supervised,
unsupervised, & deep learning techniques to apply the right level of solution to
the right problem Coordinate with different functional teams to monitor outcomes and refine/
improve the machine learning models Implements models to uncover patterns and predictions creating business value and innovation
Identify unexplored data opportunities for the business to unlock and maximize
the potential of digital data within the organization
Develop NLP concepts and algorithms to classify and summarize structured/unstructured text data
Qualifications
3+ years of experience solving complex business problems using machine
learning.
Fluency in programming languages such as Python, NLP and Bert, is a must
Strong analytical and critical thinking skills
Experience in building production quality models using state-of-the-art technologies
Familiarity with databases like MySQL, Oracle, SQL Server, NoSQL, etc. is
desirable Ability to collaborate on projects and work independently when required.
Previous experience in Fintech/payments domain is a bonus
You should have Bachelor’s or Master’s degree in Computer Science, Statistics
or Mathematics or another quantitative field from a top tier Institute
HTML/CSS
Javascript5+ years of experience in Content Management Systems in general, with at least 3+ yrs. of specific Sitecore experience required. Sitecore 8.X+ experience is ideal.
· Bachelor's in computer science, software engineering or similar
· Hands-on Sitecore development experience.
· The .NET Framework including Visual Studio, C#, and ASP.NET MVC with an understanding of the basics of front end technologies.
· Client-side browser technologies including JavaScript, CSS, and HTML, Responsive Web Design, JQuery and other front end development tools. Experience with Agile methodologies
· Experience with REST, Web Services, Web application frameworks
· Experience with build automation tools
· Experience in TDD and software testing frameworks
· Knowledge of IDEs and source control management (ideally TFS, GIT, SVN or similar)
· Strong adherence to a consistent delivery methodology and associated deliverable generation
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
- Answering customer queries on information including but not limited to, order status, shipment dates etc.
- Responding to customers in a courteous and timely manner
- Ensuring the terms and conditions while managing various customer orders from processing to delivery
- Updating and maintaining relevant data and reporting the same to the company in regular intervals
What you must have:
- Graduation is a must
- 3– 4 years of relevant work experience in customer service– order management role
- Excellent communication and listening skills
- Good knowledge as well as work experience in using SAP
- Good in MS Word, MS Excel and email writing
- Attention to detail and ability to multi-task
Are you looking to boost your knowledge and career in the research field? Then read on.
Our client is a decade-old CSR & Development sector Advisory & Tech firm that works with Corporate, NGOs, Government and Funding agencies on innovative solutions and sustainability programs to help the underprivileged. It works with its partner organisations across 4 South Asian countries and has successfully covered more than 10 million people to create impactful and sustainable services for them. Their web and mobile Project monitoring platform helps companies track their CSR initiatives and projects across geographies in a transparent manner.
What will you do:
- Writing efficient test +plans and test cases that exercise all logic paths
- Utilizing testing tools to enhance the efficiency and effectiveness of the testing environment
- Running various tests on new software products to ensure that programs satisfy all specifications and requirements
- Reporting bugs and errors to development teams and troubleshooting issues
- Executing test cases (manual or automated) and analyzing results
- Conducting post-release/ post-implementation testing
- Recording all defect details, creating and distributing reports outlining the types of defects found and the steps taken to resolve these issues
- Finding out bugs on web applications as well as mobile application and also taking care of the process flow of the same
What you must have :
- Prior experience in quality assurance role
- Working knowledge of SQL
- Experience in test cases design / development, execution and defect reporting
- Excellent analysis and troubleshooting skills
- Familiarity with Agile frameworks, regression testing, load time testing, security testing is a plus
Job Description:
Experience - 2 to 5 Years
- Sound understanding of Google Cloud Platform
- Should have worked on Big Query, Workflow or Composer
- Experience of migrating to GCP and integration projects on large-scale environments
- ETL technical design, development and support
- Good in SQL skills and Unix Scripting
- Programming experience with Python, Java or Spark would be desirable, but not essential
- Good Communication skills .
- Experience of SOA and services-based data solutions, would be advantageous
- Perform technical feasibility studies of new technologies and architectures, including evaluation of OTS cloud offering.
- Generate entire software image for the target device, including the kernel, device drivers, libraries, and application software, and the bootloader for proprietary IOT connectivity device(s).
- Software packaging with RPM building and management
- Define the process to upgrade the new Linux package to existing hardware at customer premises
- Configuration and Troubleshoot of the proprietary IOT connectivity devices for internal R&D teams during their development and verification
- Automate the creation and distribution of keys and certificates
- Understand, implement, and automate security controls for IoT connectivity devices.
- Tune server and application-level performance monitoring and alerting.
- Help define our roadmap and architecture based on technology and business needs, considering architectural issues and tradeoffs
- Understand and manage integration points with other systems that interface with your applications
- Supports development of project plans, including scope, budget, schedules, and risk management.
- Works closely with the business analysts, software development and verification team, the functional manager, and the program manager.
- Collaborate and work with global teams in multiple locations.
- Interface with Global Privacy and Security team for the IoT Gateway understand security risks and recommendations and provide solutions to mitigate the security risks
- Bachelor’s degree in Computer Networking / Computer Science / Software Engineering or a related field
- 12+ years of hands-on experience in Networking, shell scripting, and Linux internals, with a development background.
- Strong understanding of Networking concepts like VPC, Route tables, Host base router firewall, SSH, NAT, DNS, DHCP, SNMP, Virtual IPs, VPN
- Linux System Administration and Networking work experience
- Configuring Firewalls(IP tables/firewall) and security software
- Able to generate Linux packages, and configure based on business needs.
- Passion for cybersecurity. Ability to build secured Linux packages with antivirus and security patches.
- Shell, Python scripting experience
- Basic SQL skills
- Ability to work with cross-functional and remote teams. Must be able to communicate in English, both written and verbal.
- Interpersonal skills to effectively collaborate with vendors and customers.
- Experience with Agile Scrum
- Development background in Java/C++
- DevOps knowledge
- Knowledge on javascript
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Full Stack Developer - Averlon