
Strong Technical Support Leader profile
Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
(to effectively coordinate with architects and engineering heads)
Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

Similar jobs
Location: Hybrid/ Remote
Openings: 5
Experience: 0 - 2Years
Qualification: Bachelor’s or Master’s in Computer Science or a related technical field
Key Responsibilities:
Backend Development & APIs
- Build microservices that provide REST APIs to power web frontends.
- Design clean, reusable, and scalable backend code meeting enterprise security standards.
- Conceptualize and implement optimized data storage solutions for high-performance systems.
Deployment & Cloud
- Deploy microservices using a common deployment framework on AWS and GCP.
- Inspect and optimize server code for speed, security, and scalability.
Frontend Integration
- Work on modern front-end frameworks to ensure seamless integration with back-end services.
- Develop reusable libraries for both frontend and backend codebases.
AI Awareness (Preferred)
- Understand how AI/ML or Generative AI can enhance enterprise software workflows.
- Collaborate with AI specialists to integrate AI-driven features where applicable.
Quality & Collaboration
- Participate in code reviews to maintain high code quality.
- Collaborate with teams using Agile/Scrum methodologies for rapid and structured delivery.
Required Skills:
- Proficiency in JavaScript (ES6+), Webpack, Mocha, Jest
- Experience with recent frontend frameworks – React.js, Redux.js, Node.js (or similar)
- Deep understanding of HTML5, CSS3, SASS/LESS, and Content Management Systems
- Ability to design and implement RESTful APIs and understand their impact on client-side applications
- Familiarity with cloud platforms (AWS, Azure, or GCP) – deployment, storage, and scalability
- Experience working with Agile and Scrum methodologies
- Strong backend expertise in Java, J2EE, Spring Boot is a plus but not mandatory
Who are we?
Hey future colleague!
We're Codebuddy. We are a product engineering services company based out of Kolkata, with an office in Pune. We work with clients from different industries on a daily basis, and so far, we have worked with 120+ clients in the span of just 5 years.
Our team’s average age is 26 years. So, you get an idea of how young and energetic our team is, full of life and enthusiasm.
If you choose to join us, you’d be working in our team of 4 design ninjas. Our designs have helped startups to get acquired, even get through to Y-Combinator. So, you can clearly see the impact that our designs create.
What's the role?
01 You’ll get crude requirements and you translate those documents into understandable user journeys and wireframes, without breaking a sweat.
02 You craft mind-boggling user interfaces that would make even Picasso jealous.
03 You create beautiful lottie animations based on the project's needs.
04 You hand off your designs to the developers perfectly and make sure they don’t hate you.
05 You occasionally conduct user interviews and testing, because we build the products for them.
06 You also work on occasional Social Media Posters, featuring the star of Codebuddy. A few samples for your reference:
Requirements
Personality:
01:- Strong communication skills, because we appreciate a good joke, but we also need you to explain why you chose Comic Sans.
02:- We would like you to be able to work independently, with minimal supervision. We expect you to be Atma-nirbhar.
03:- We expect you to have the ability to charm the client, make the logo bigger, and even make the design a rainbow upon request.
04:- A can-do attitude, with attention to detail and a sense of humor. We like our candidates to be funny and sharp!
Technical:
01:- We know that you are going to apply anyway. But, we prefer 2+ years of UI/UX design experience.
02:- Proficiency in design tools like Figma, and Adobe CC Suite. Also, if you don’t use autolayout, this is where you close this tab.
03:- A portfolio that makes us say, "So beautiful, so elegant, just looking like a wow!"
04:- Experience with micro-interactions (preferably Lottie) would be just perfect 🤌🏼
Hi,
Requirements:
>5+ years of IT experience in the development of scalable consumer-facing digital solutions (consumer websites, web applications, mobile sites etc) in HTML, CSS3 and JavaScript framework is required
>Strong understanding of semantic HTML/HTML5, CSS/CSS3.
>Experience in frameworks like Bootstrap, Foundation and CSS preprocessors like SASS and LESS.
>Strong knowledge of JS-based build tools like Grunt, Gulp, and Webpack
>Experience in javaScript with a good grasp of advanced JavaScript-based Vue JS, React JS and Angular JS
>Experience with implementing SVG animations and expertise in GreenSock(GSAP) will be an add on qualification.
>Proficient understanding of code versioning tools, such as Git
>Knowledge of HTML5 responsive email development is desirable.
>A Bachelors of Computer Science or a related field is required
Soft Skills:
> Quality driven and extremely detail-oriented
> Strong work ethic
> Communicates clearly, effectively, and quickly - both verbally and written
>Ability and willingness to continuously learn, explore and master emerging technologies.
.Net developer role will involve working in all phases of the software development cycle. Build new systems with Microsoft technologies with a primary focus on C#, .NET, .Net Core,Web API, SQL, Entity Framework, Async Programing, Git, and Design patterns. Be an effective team player in a small, experienced and energetic team working on rapid and agile development schedules.
3-5 years of experience as a developer
3+ years in Microsoft Web-related Technologies
Deep knowledge of the .NET Framework, .NET Core,
.Net, MVC, C#, ENTITY Framework, REST web-services
– Authentication, Authorization, Performance Tuning,
JSON, Unit testing – Nunit, Xunit
Experience in Data Modelling, Object Oriented Designs
Experience in integrating with other systems like Payment
gateway or third-party API or integration tools like Boomi
Hands-on experience in SQL Server stored procedure
development and fine-tuning.
Experience in using GitHub, project management, defect
tracking tools.
Provide accurate status to Management/Project Managers
and escalating where appropriate
Mentor and guide new developers and team
Self-directed with excellent problem-solving skills
Strong written and Oral communication skills and must be
a fast learner adapting to new technologies and frameworks.
Review test plans with QA & drive the code reviews
within the team
BE in CS, MCA or BSc in Math or equivalent
Benefits
Health Insurance
Accidental Insurance
Rewards & Recognition
Work-Life Balance
Free Sponsored Meal
Beyond Universe Software Technologies Pvt Ltd (BU Soft Tech) incorporated in the year 2012 is a technology services company having its offices in Chennai (2 locations)We are specializing in product engineering and digital transformation services globally. We are in a consistent growth path with year on year success. We are committed to deliver product excellence, and invest in the best software engineers, test engineers and support professionals. Being a vibrant organisation, we do things a little a differently and provide a happy, fun, progressive workplace. We are an ISO 9001:2015 & ISO 27001:2013 certified company.
|
Job Title |
Sr. Salesforce Developer |
|
Qualification |
Graduate ( Any technical) |
|
Experience |
8-10 yrs. |
|
Experience required / job role |
|
|
Additional Preferences or certifications |
Certified as Salesforce platform developer and actively renewing. |
|
Soft skills required |
Good communication skills, client facing experience. |
|
Notice period |
Immediate to 30 days of notice |
|
Shifts |
12pm to 9pm. Flexibility with timings as we are supporting US-based clients and there are deployments during non-business hours and weekends |
Skills
SALESFORCE PLATFORM, salesforce, lightning, SOQL, apex, SOSL, Pardot
What Are You Going To Do?
As a Salesforce Commerce Cloud Architect you will design and develop solutions for global brands. You will work with Delivery Managers, Developers, Quality Assurance engineers and client teams to deliver the best in ecommerce.
Main Responsibilities:
- Design, build and configure SFCC e-commerce websites
- Integrate third party solutions using a range of e-commerce technologies
- Facilitate requirements gathering sessions with client teams
- Work with an Agile team to ensure solutions are delivered timely and on budget
- Lead technically teams of SFCC developers
What Do We Expect?
- Expert knowledge of Salesforce Commerce Cloud
- Expert knowledge in JavaScript, HTML, CSS
- Experience with complete e-commerce lifecycle development
- Strong understanding of design patterns
- Proven problem-solving skills
- Team player
Why Join Us?
- Competitive remunerations & benefits package
- Exposure to International Brands & latest technologies
- Friendly, yet competitive work environment
- Flexible working hours and working location
- Technical training & certifications
- Business/Consulting training & certification
- Sport & team building events
Minimum 5+ years in react
Must have worked on desktop application
Must have worked in frontend and backend both
5+ years of experience with React js, work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices; experience with Electron js framework is a plus.
Senior Infrastructure Professional
Role:
10+ years(approx) of experience project managing and delivering technical solutions.
Experience in networking, compute infrastructure (servers, databases, firewalls, load balancers), and architecting/developing/maintaining cloud solutions in virtualized environments.
Experience in one of the following: Networking, DevOps, Security, Compute/Storage, Hadoop, Kubernetes
Cloud certification.
7 years of experience demonstrating technical client service.
Experience in one or more of the following: Software development, managing large-scale Windows/Linux environments, network design and deployment, database(s), storage systems. Experience with networking and system design of load balancers, firewalls, and VPN in architecting, developing and/or maintaining production-grade systems.
Customer-facing migration experience, including service discovery, assessment, planning, execution, and operations.
Excellent communication, presentation and problem solving skills.
Accomplishment Set
Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility
Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams.
Strong service attitude and a commitment to quality.
Highly organised and efficient.
Confident working with others to inspire a high-quality standard.
Education, Experience, etc.
Is Education over-rated? Yes. We believe so.
However there is no way to locate you otherwise. So we might look for a graduate degree in engineering who is tech enthusiast.
Comfortable working in an all-hands start-up environment - owning a project, wearing many hats to get the job done, attention to detail and strong follow-through..
Strong work ethic, a track record of high productivity and sales achievement.
Who we are?
Searce is a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.
Job Summary
- BS/BE/BCA/MSC/MCA degree in Computer Science, Engineering or a related subject
- Hands on experience is preferable in designing and developing applications using Java EE platforms
- Object oriented analysis and design using common design patterns.
- Profound insight of Java and J2EE internals
- Excellent knowledge of Relational Databases and SQL
- Experience in developing web applications using at least one popular web framework (JSF, HTML5, MVC)
- Knowledge on Micro services, Containers / Docker would be added advantage.
- Knowledge on data science would be preferred.
- Exposure to building API, rest service and webservices.
- Exposure to open source like Tensor flow, NIFI, Stream pipes etc.,
- Experience with test-driven development
- Good communication skills and client-oriented attitude
- Organized and detail-oriented person
- Problem solving skills, analytical mind and positive attitude
- Results oriented and focused on meeting deliverable timelines
- Availability to travel, if needed
- Fluency in English is a must
Responsibilities and Duties
- Design and develop features and modules for mission-critical applications
- Build modules on MES products like (SAP, Apriso, Rockwell etc.,)
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure designs are in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies
Required Experience, Skills and Qualifications
2 - 5 years of hands-on Software Development experience using the below mentioned Technologies
- Java / J2EE
- EJB, JSF, Servlets
- HTML, HTML5
- SQL server / Oracle
- Json, webservice and etc.
Benefits
- Candidate would be Trained on SAP modules.
- Industry best pay.










