2+ Technical support Jobs in Kolkata | Technical support Job openings in Kolkata

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

• Handle inbound/outbound voice calls from customers
• Provide technical support for software, hardware, networking, or application-related issues
• Diagnose and troubleshoot problems using standard procedures
• Guide customers step-by-step to resolve technical issues
• Document customer interactions, issues, and resolutions in the system
• Escalate complex issues to senior technical teams when required
• Maintain professional communication and service quality
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

• Experience: Fresher (0–1 year experience acceptable)
• Basic knowledge of:
• Computer fundamentals
• Operating systems (Windows/macOS basics)
• Internet, email, browsers, and networking basics
• Good English communication skills (verbal)
• Willingness to work in shifts / night shifts
• Strong problem-solving and customer-handling skills

Skills Required

About the Company

Job Description

• Gather intelligence from key business leaders about needs and future growth
• Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
• Compile and distribute reports on application development and deployment
• Design and execute A/B testing procedures to extract data from test runs
• Evaluate and draw conclusions from data related to customer behavior
• Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements:

• Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
• 5+ years’ experience in technology development and deployment