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Technical support Jobs in Kolkata

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Kolkata
4 - 10 yrs
₹20L - ₹30L / yr
Business Analysis
Data Analytics
Technical support

Hello

About the Company

 

Established in the year 1953, Our Client is one of the leading TMT bar manufacturer and exporter in India. It  is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform


Job Description

  • Gather intelligence from key business leaders about needs and future growth
  • Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
  • Assume responsibility for project tasks and ensure they are completed in a timely fashion
  • Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
  • Compile and distribute reports on application development and deployment
  • Design and execute A/B testing procedures to extract data from test runs
  • Evaluate and draw conclusions from data related to customer behavior
  • Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements:

  • Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
  • 5+ years’ experience in technology development and deployment


Regards
Team Merito
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Truemeds India

at Truemeds India

3 recruiters
Mangesh Toraskar
Posted by Mangesh Toraskar
Mumbai, Delhi, Bengaluru (Bangalore), Kolkata
1 - 3 yrs
₹2L - ₹4L / yr
Technical support
Customer Support
Data Analytics

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user's issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali
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