11+ Technical support Jobs in Kolkata | Technical support Job openings in Kolkata

About the Company

Job Description

• Gather intelligence from key business leaders about needs and future growth
• Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
• Assume responsibility for project tasks and ensure they are completed in a timely fashion
• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
• Compile and distribute reports on application development and deployment
• Design and execute A/B testing procedures to extract data from test runs
• Evaluate and draw conclusions from data related to customer behavior
• Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements:

• Bachelor’s Degree in Software Development, Computer Engineering, Project Management or related field
• 5+ years’ experience in technology development and deployment

Sales Target Achievement:

○ Meet or exceed monthly, quarterly, and annual targets.

○ Develop and execute a sales strategy to achieve these goals.

2. Lead Generation:

○ Identify potential clients through research, networking, and cold-calling.

○ Qualify leads to ensure they are a good fit for the company’s products or

services.

3. Client Engagement/Demo

○ Conduct face-to-face meetings with potential clients to present the

company’s products or services.

○ Understand client needs and tailor presentations to address their specific

requirements.

4. Client Engagement:

○ Fixing face-to-face meetings with potential clients to present the company’s

products or services.

○ Understand client needs and tailor presentations to address their specific

requirements with the support of the reporting manager

5. Relationship Management:

○ Build and maintain strong relationships with existing clients to ensure repeat

business.

○ Provide ongoing support to clients, addressing any issues or concerns they

may have.

6. Reporting & Documentation:

○ Maintain accurate records of sales activities, client interactions, and progress

in CRM systems.

○ Provide regular reports to the Sales Manager on sales performance and

market feedback.

Are you passionate about crafting seamless and visually appealing websites?

We’re seeking a skilled WordPress Front-end Developer to join our team and elevate our online presence.

As a WordPress Frontend Developer, you’ll play a crucial role in transforming designs into fully functional, responsive, and captivating websites using Elementor and custom themes. Your proficiency in HTML and CSS will be essential for creating stunning front-end experiences. If you’re also familiar with WordPress theme and plugin development, that’s a significant advantage that we highly value.

Responsibilities:

• Collaborate with our design team to convert visual concepts into interactive and user-friendly websites.
• Utilize Elementor to build and customize page layouts, ensuring consistency and responsiveness across various devices.
• Develop custom WordPress themes that align with project requirements, user experience goals, and brand aesthetics.
• Implement engaging animations, transitions, and interactive elements to enhance user engagement and visual appeal.
• Optimize website performance, ensuring fast load times and smooth user interactions.
• Stay up-to-date with the latest web design and development trends, implementing best practices for modern user experiences.
• Troubleshoot and debug frontend issues to maintain a seamless browsing experience.
• If knowledgeable in WordPress plugin development, contribute to the creation of custom plugins that extend website functionality.

What You Need To Apply (Technical Competency) :

• Minimum 2 years experience in WordPress.
• Strong proficiency in HTML and CSS to create pixel-perfect front-end designs.
• Demonstrated expertise in using Elementor to design and build WordPress pages.
• Proven experience in developing custom WordPress themes from scratch.
• A portfolio showcasing your previous website projects, highlighting your front-end development skills.
• Familiarity with responsive design principles to ensure optimal performance across various devices and screen sizes.
• Excellent attention to detail and a keen eye for design aesthetics.
• Effective problem-solving skills to address front-end issues efficiently.
• Strong communication skills, and ability to collaborate with designers, developers, and other team members.
• Knowledge of JavaScript and its libraries/frameworks is a plus.
• Understanding WordPress plugin development is a significant advantage.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

If you have it all in you, we are happy to have you with us!

We will be even happier if you have:

• Proficiency in PHP
• Being an open-source contributor;
• Ability to discover functional and non-functional requirements of an app, based on various levels of inputs from clients.
• Ability to transform customer ideas into business models and scope understandable by technical experts.
• Having excellent stakeholder management and client-facing skills.

JOB TYPE : IT RECRUITER

SHIFT : NIGHT (US) 

QUALIFICATION : HS & ABOVE

AGE : 25 & ABOVE (for experienced candidates) 20 & above (for freshers) 

Requirements for experienced candidates: 

Experience : 

1. 1 years & above of relevant experience.

2. In-depth knowledge of hiring practices and existing laws with respect to the US market.

3. Experience in building the talent pool for the IT department of the company.

Experience in recruiting US Citizens and Green Card holders.Knowledgeable about different US work Visas like H1B, E3, and TN.

Familiarity with different US Tax terms is required (1099/W2/Corp-Corp).

Strong understanding of technical requirements.

Ability to display deep sourcing skills and excellent candidate assessment skills.

Should be self-motivated as well as a team player.

The ability to think analytically so as to consider all applicants and recommend the right fit for the organization.

5. Should have excellent oral and written communication skills as well as the ability to network in order to build an exemplary IT department for the company.

6.Proficient in English.

Requirements For Freshers candidates : 

1. Proficient in English

2. IT recruiters may need to have knowledge of IT and technical concepts. They may also need to be proficient in recruiting techniques like head hunting, calling, and networking. 

Responsibilities : 

* Manage the entire life cycle of the recruitment process for clients in the US.

* Work closely with the Recruiting leads and hiring managers.

* Work on strategic global hiring programs.

* Develop an action plan for recruiting the best fit for the organization.

* Procure people for different IT Requirements.

Use niche platforms related to IT, to source potential candidates.

* Personally conduct interviews, document the same, and report as the need arises.

* In addition to executing individual responsibility should be able to work in unison with the other departments with the Company’s growth perspective in mind.

* Keeping abreast of the industry trends.

Role & Responsibility

• Experience in 3D-Modeling, Autodesk 3D-Studio Max, texturing, lighting, and Architectural Visualization.
• Ability to light characters and environments, interior and exterior, different times of day
• Add the lighting that creates atmosphere, increasing realism, tone and depth in a scene and clarifying location, weather and time of day.
• Experience in using V-ray lighting and rendering settings
• Experience in creating photo realistic output for renderings.

Qualification

• Any bachelor's degree
• Ambitious individual with a desire to excel.
• Work closely as a team player within the modelling team.
• Excellent knowledge to understand the requirement of lighting as per the Shots.
• Should have good understanding of color, contrast, detail, and good lighting principles when creating materials and lighting.
• Should be committed towards work and targets should be achieved on time.
• Effective time management and organizational skills
• Excellent eye for detail & creative thinking.
• Ability to work on multiple projects.
• Stay updated with latest software trends in market.
• Knowledge of architectural terminology and products is a must.

Benefits

• Salary benefits based on your experience & skills
• Opportunity to grow within organization
• Well trained and skilled team to work with
• Paid leaves and paid sick leaves benefit
• We work for 9:00 AM to 6:00 PM shift
• Monday to Friday with alternate Saturday working

1. Research, Implementing, Monitoring, and Report on Organic search

2. Keyword research and mapping

3. Content writing and optimization

4. Link-building outreach campaigns

5. Acquire backlinks

6. Editorial negotiations

7. Maintaining SERPs

8. Work on standard and current SEO practices

9. Auditing existing website

10. Recommend changes to website architecture, content, linking, and other factors to improve

SEO positions for target keywords

11. Work on SEO reporting

Skills & Requirements

1. Excellent written and verbal communication skills

2. Knowledge of technical aspects of search engines, search algorithms, ranking factors etc.

3. Demonstrated knowledge of SEO skills like on-page SEO, website analytics.

4. Strong operational excellence in link building – NOT outdated practices like (directories,

bookmarking, etc.)

5. Knowledge of outreach to editors to form collaborations for publishing our content on their

portal – this is a must have. Candidate to show clear experience of achieving this in this past

employment.

6. Strong experience in the use of Google Analytics and Google Search Console

7. Ability to solve problems and identify opportunities through data analysis and critical

thinking

8. Strong attention to detail, excellent organizational skills, and ability to manage multiple

projects and responsibilities

9. Agency background preferable

CTC

20,000/- p.m. to 30,000/- p.m.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• Experience in end to end recruitment and account management.
• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and performing screenings
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Handle IT recruitment for clients
• Client interaction and managing client expectations
• Work in a target driven environment

Full Stack Engineer

Front End Technology:

• Minimum 2+ years’ experience in working web development technologies

• Experience writing modular/reusable code and using modern JS frameworks / libraries like

React or other comparable frameworks or toolkits

• Strong expertise with HTML5, CSS, and writing cross-browser compatible code.

. Experience with Responsive Frameworks like Bootstrap / Flex.

• Strong knowledge of Object-Oriented Design concepts.

Back end Technology:

• Have extensive experience in designing a backend stack of the product

• Strong understanding of Data Structures / Algorithms.

• Minimum of 2+ years of experience in Writing Backend Microservices in Node

JS/Python

• Ability to build the product from scratch & drive it to completion

Responsibilities and Duties:

• Design and build a next-generation product that drives the business and meets the functional

needs of our customers and partners.

• Designing overall architecture of the web/ mobile application

• Maintain quality and ensure responsiveness of applications

• Optimize web applications to maximize speed and scale. Support diverse clients from high

powered desktop computers to small footprint mobile devices.

• Write client-side/backend code for web-based applications, create fast, easy-to-use, high

volume production applications, and develop prototypes quickly.

• Build reusable code and libraries for future use

• Develop application code and unit test (Karma, Mocha, Chai).

• Ensuring high performance and security of web apps developed.

Employment Type

Full-time

Job Functions:

• Engineering

• Information Technology

Skills

• Object-Oriented Programming (OOP)

• JavaScript

• Data Structures

• Front-end Development

• Algorithms

• React js
• Express js

• Swagger

• Github

Qualifications

• Experience in building scalable systems.

• Exposure in building and using reusable code and libraries.

• Candidates should proactively keep their knowledge and skills up to date.

• Candidates should be able to work in a fast-paced environment independently and as part of a team.

• Candidates should be able to work in a highly collaborative environment with excellent communication skills.

Other Skills:

• Excellent written and verbal communication skills.

• Ability to work in a dynamic, fast-moving, and growing environment.

• Critical thinker and problem-solving skills. Should be able to strategize immediately.

• Strong knowledge of web application architectures, trends, and emerging technologies.