Customer Success Representative
2 - 4 yrs
₹2.5L - ₹5L / yr
Gurugram
Skills
Customer Support
Customer Service
Client Servicing
Location: Gurgaon (Preference will be given to candidates based in Gurgaon)
Preference: Female candidates
About the Role:
We are seeking a proactive and empathetic Customer Success Representative to join our team. The ideal candidate will act as the primary point of contact for our clients, ensuring an exceptional customer experience, fostering strong relationships, and driving customer satisfaction and retention.
Key Responsibilities:
- Build and maintain strong, long-term relationships with customers
- Serve as a trusted advisor to clients, ensuring they are successfully using our product or service
- Respond promptly to customer inquiries and resolve issues effectively
- Collaborate with internal teams (sales, product, support) to address customer needs
- Monitor customer health metrics and proactively address any concerns
- Identify opportunities for upselling or cross-selling based on customer needs
- Prepare and deliver regular reports on account status and performance
- Assist in onboarding and training of new customers
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About Infosec Ventures
Founded :
2011
Type :
Product
Size :
100-500
Stage :
Bootstrapped
About
Accelerating innovation in Cybersecurity.
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Shubham Vishwakarma
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