Customer Support Executive

Job Description:

Required Skills

• Experience-4+ years
• Strong backend engineering fundamentals.
• Good understanding of system design concepts for scalable and reliable applications.
• Hands-on experience with at least one backend language such as Golang, Node.js, Java, Rust, Python, or similar.
• Strong understanding of REST APIs, service design, authentication, authorization, and API security.
• Good knowledge of database design, indexing, query optimisation, transactions, and data consistency.
• Experience with SQL databases such as PostgreSQL, MySQL, or similar.
• Understanding of NoSQL databases, caching systems, and when to use them.
• Experience working with Redis or similar caching technologies.
• Understanding of message queues, event-driven architecture, asynchronous processing, and background jobs.
• Ability to reason about memory management, garbage collection, concurrency, and runtime behaviour.
• Experience debugging performance issues in backend systems.
• Good understanding of high TPS systems, load testing, horizontal scaling, and bottleneck analysis.
• Familiarity with containerisation using Docker.
• Working understanding of Kubernetes-based deployments, preferably EKS.
• Understanding of CI/CD pipelines and cloud deployment practices.
• Good communication skills and ability to explain technical decisions clearly.

Good to Have Skills

• Experience with microservices architecture.
• Experience with AWS services, especially EKS, RDS, SQS, CloudWatch, ElastiCache, API Gateway, or Lambda.
• Understanding observability tools such as Prometheus, Grafana, Loki, Tempo, Open Telemetry, or similar.
• Experience with distributed tracing and production monitoring.
• Experience with event streaming platforms such as Kafka.
• Knowledge of security best practices around JWT, OAuth2, RBAC, secrets management, and secure API design.
• Experience designing systems for high availability and fault tolerance.
• Exposure to infrastructure-as-code tools such as Terraform or CloudFormation.
• Experience mentoring junior engineers or reviewing technical designs.

About Client

At Client, we don’t just follow digital marketing trends—we create them. We are seeking a dynamic and results-driven Digital Marketing Lead / Team Lead to spearhead our digital growth initiatives. If you have a passion for SEO, PPC, social media, and performance marketing, and possess the ability to transform brands into market leaders, we want you to lead our team of digital innovators.

Key Responsibilities

• Develop and execute high-impact digital marketing strategies to drive traffic, engagement, conversions, and ROI.
• Lead, mentor, and inspire a team of marketers, content strategists, and data analysts.
• Optimize and manage paid media campaigns across platforms such as Google Ads, Meta, LinkedIn, YouTube, and other digital channels. Analyze key performance metrics, identify trends, and leverage insights to refine marketing strategies.
• Conduct A/B testing and performance experiments to enhance campaign effectiveness.
• Collaborate with designers, developers, and sales teams to create integrated, full-funnel marketing campaigns.
• Stay ahead of industry trends, emerging tools, and best practices to ensure continuous innovation.

Required Skills & Expertise

• 6+ years of proven experience in digital marketing, with hands-on expertise in Google Ads, Meta Ads, SEO, content marketing, and performance-driven campaigns.
• Proficiency in Google Analytics, Google Search Console, CRM tools, and data-driven decision-making.
• Strong strategic and creative mindset, with a deep understanding of market trends and audience engagement techniques.
• Exceptional leadership skills with the ability to motivate, mentor, and scale a high-performing team.
• Strong analytical abilities with experience in performance tracking, ROI measurement, and marketing automation.
• A passion for innovation, problem-solving, and staying ahead of the competition.

Why Join Us?

• Opportunity to lead and shape digital marketing strategies for a creative and fast-growing company.
• A collaborative work environment that values creativity, innovation, and professional growth.
• Competitive compensation and growth opportunities.

If you are ready to redefine digital marketing and drive impactful growth, we want to hear from you! Apply now and be a part of a client who is great at marketing.

TECHNICAL MANAGER

Department: Product Engineering Location: Noida/Chennai

Experience: 12+ years with 2+ years in a similar role

Job Summary:

We are looking for an inspiring leader to lead a dynamic R&D team with a strong “Product & Customer” spirit. As an Engineering Manager, you will be responsible for the entire process, from design and specification to code quality, process integration and delivery performance

Key Responsibilities:

•

Collaborate closely with Product Management teams to design and develop business modules.

•

As a manager, coordinate a diverse team and ensure collaboration between different departments. Empathetic and fair yet demanding management with particular attention to operational excellence.

•

Actively participate in resolving technical issues and challenges that the team encounters during development and escalated client implementation and production issues

•

Anticipate technical challenges and work to address them proactively to minimize disruptions to the development process. Guides the team in making architectural choices

•

Promote and advocate for best practices in software development, including coding standards, testing practices, and documentation.

•

Make informed decisions on technical trade-offs and communicate those decisions to the team and stakeholders.

•

Be on top of critical client/ implementation issues and keep stakeholders informed.

PROFILE

•

Good proficiency overlaps with technologies like: Java17, Spring, SpringMVC, RESTful web services, Hibernate, RDBMS, Spring Security, Ansible, Docker, Kubernetes, JMeter, Angular.

•

Strong experience in development tools, CI/CD pipelines. Extensive experience with Agile.

•

Deep understanding of cloud technologies on at least one of the cloud platforms AWS, Azure or Google Cloud

•

Strong communicator with ability to collaborate cross-functionally, build relationships, and achieve broader organizational goals.

•

Proven leadership skills

•

Product development experience preferred. Fintech or lending domain experience is a plus.

•

Engineering degree or equivalent.

What are the Key Responsibilities:

• Responsibilities include writing and testing code, debugging programs, and integrating applications with third-party web services. 
• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Creates customized applications for smaller tasks to enhance website capability based on business needs
• Ensures web pages are functional across different browser types; conducts tests to verify user functionality
• Verifies compliance with accessibility standards
• Assists in resolving moderately complex production support problems

What are we looking for:

• 3+ Years of work experience as a Python Developer
• Expertise in at least one popular Python framework: Django
• Knowledge of NoSQL databases (Elastic search, MongoDB)
• Familiarity with front-end technologies like JavaScript, HTML5, and CSS3
• Familiarity with Apache Kafka will give you an edge over others
• Good understanding of the operating system and networking concepts
• Good analytical and troubleshooting skills
• Graduation/Post Graduation in Computer Science / IT / Software Engineering
• Decent verbal and written communication skills to communicate with customers, support personnel, and management

Responsibilities

• Interact closely with design, product, and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating excellent interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• Review and Optimize application usage, by monitoring key metrics, for maximum speed and scalability
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements

• 5+ years of relevant work experience as a web developer, UI developer, Angular Developer or front-end engineer.
• Sound knowledge in HTML, CSS & JavaScript.
• Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system
• Proficient with Typescript (Angular 2 & above)
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
• Passionate to create good design and usability
• A team player with excellent communication skills

We are looking for a passionate Senior Software Engineer - UI/UX to join our fast growing team at LogiNext. You’ll collaborate with Product Managers and other UI designers to design new features, translate concepts into living and breathing prototypes, and rapidly iterate on interactions, animations, and details to deliver the best user experience. You will be responsible for conceptualizing & creating highly interactive user interfaces across all supported platforms.

You are passionate about design and are driven to create solutions for our clients that combine business objectives, design principles, and continuous user research into a compelling user experience. You have experience in designing a consistent and adaptable platform-based approach to user experience within a technology-driven and Software-as-a-Service (SaaS) based environment. You are a compulsive problem-solver with excellent visualization and communication skills.

Responsibilities:

• Gather, analyse & process data to determine the user needs & enhance the user experience
• Research & learn new, or re- emerging front- end technologies that facilitate improved user experience.
• Conceptualise designs through storyboards & concept presentations
• Design beautiful digital interfaces and present ideas in a compelling manner
• Perform usability testing with prototypes
• Create wireframes & prototypes to create a perfect user interface
• Create the best visual communication design with graphic design, website design, drawing and illustration, animation, client discussion and standard layouts.
• Mentor other team members in conceptualising and visually articulating design solutions
•  

Requirements:

• Bachelor’s degree or higher in Arts/Commerce/Science/Technology
• 4 to 7 years of experience in UI/UX designing
• Must have experience in designing user interfaces for B2B SaaS Products
• Must have excellent experience using tools such as Sketch, Photoshop, Adobe Illustrator
• Able to work and thrive in a fast-paced, rapidly changing work environment
• Should have excellent communication skills, with an ability to convey ideas clearly & precisely
• Must have leadership skills & a good team player
• Must be pro-active & a self-starter

Skyber is a fintech based in Mumbai, India and is building a connected commerce platform and disruptive Enterprise SaaS with the fundamental of digitalising, unifying and streamlining businesses processes and transactions.

At Skyber, we are obsessed with our vision to create an ecosystem for Micro, Small, and Medium-sized Business Owners & freelancers of Bharat where we provide them with a procurements to payments & enquiry to invoicing platform. Skyber was born out of the need to bring back the focus on these business owners, to empower them so that they can ride along with the technology wave and adopt the phigital way.

To build such a community we require people with the same vision who are working towards making this dream possible for us and for all these business owners.

Being a part of Skyber is like being a part of a Sports team. Where we back each other.  We know each other's strengths and weaknesses and work towards becoming better individuals and humans while working towards achieving this Dream together.

At Skyber, we believe that responsibility backed by right culture and ambitions backed by ability can move mountains. Thus, people don't get hired by us, but invited to join the cult. ⚡

Our flagship platform - Baazaar(https://baazaar.io">https://baazaar.io) is live on Play Store and iOS App Store 🚀

• Developing new user-facing features using React.j & Next.JS
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Strong proficiency in HTML, CSS, SCSS & JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with React.JS
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

1. Working with a young & dynamic team that constantly tests your thinking and beliefs.
2. No specific work timings. We believe that your work should speak for you and not the time.
3. Constant amusement by Dot (Warning: Apply only if you like dogs) 🐶
4. Occasional doses of Yummy Home Cooked food😋
5. Homelike Work Environment (We also have a bed if you need to sleep - even though we think you wont get any)

If you like what we are doing, and possess the right skillsets and are willing to learn then what are you waiting for? Apply

Looking For Rocket Singh, Who can Make us fly.

Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts. 

Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity.Position holder will be an individual contributor, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell.

Exp : 1 yr + Minimum. 

Job Summary:

• To generate leads along with assigned team & Identify decision makers within targeted leads and initiate the sales process.
• To manage time and work flow and create effective client meeting plans.
• To penetrate all targeted key accounts and originate upselling opportunities for the companies products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis.
• Will be responsible for key client retention, per key client revenue optimization & renewals.
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
• Ensure High Class Service delivery to identified key clients.
• Closely monitoring of work in progress, customer complaints and accounts receivables.
• To ensure that all payments are collected as per the companies payment terms.
• Ensure adherence to sales processes and requirements.
• Achievement of monthly, quarterly & yearly business plan.

Knowledge:

Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.

 Job is based out of Gandhinagar.
FE will work as a decision maker for the trucker side, where he will be entitled to take decisions regarding truck on-boarding, trip finalization, ongoing trip issues or payment related issues, etc. FE will make decisions regarding trucker side operations with taking the Admin team in confidence.

✔ During trucker on-boarding, if any of the truck owners are having more than ten numbers of trucks with the same owner; FE will have to notify the accounts department about it for taxation purposes.

✔ Any kind of internal communication from the trucker side such as communication with material side, admin team, accounts department, or any other department of the organization will be done only through FE.

✔ The same way any communications from the trucker side with individuals who are not part of an organization such as truck owners, transporters, and other stakeholders will be done under direct monitoring of FE.

✔ FE will also have to guide the executives to upload dummy truck-ads to keep the consignors engaged on our platform, but this task shall be done under strict monitoring of FE.

✔ FE will also have to guide and support the executives to finalize the trips.

✔ All the advance payments for finalized trips will be firstly verified by FE, then only he/she will communicate it to the accounts department.

✔ During the loading the process if there is any damage by the driver within the premises of the consignor, FE will have to communicate with the truck driver/owner and SME/CP to make the settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.

✔ In the same way, if there is any damage to the material while unloading, FE will communicate regarding these with truck driver/owner and SME/CP to make settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.

✔ In case of Payment delay or no payment conditions, FE will coordinate with SME and take decisions for trip continuity.

✔ In case of any major breakdown, accident, material/vehicle damage or seizure of vehicle/material by any authority FE will have to communicate with the truck driver/owner to continue the trip.