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Customer service
Customer service
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Customer service

Mohit upadhyay's profile picture
Posted by Mohit upadhyay
0 - 3 yrs
₹1.5L - ₹2.4L / yr
Faridabad
Skills
Customer Service
Customer Support

Job Title: Customer Service Executive (Voice/Blended)

Company: BikeFixUp


Location: Vidya Plaza, SGM Nagar, NIT, Faridabad (Work from Office)


📌 Role Overview

We are looking for an energetic and well-spoken Customer Service Executive to join our team at our Faridabad office. You will be the first point of contact for our customers, ensuring their queries are resolved and they have a seamless experience with BikeFixUp.


📋 Job Details

Salary: ₹10,000 – ₹15,000 per month (fixed)


Shift Timings: 9:00 AM – 6:00 PM


Working Days: 6 days a week (Rotational Offs)


Job Type: Full-time, Work from Office


🎯 Key Responsibilities

Handle incoming customer calls and queries professionally.


Provide accurate information about our services and pricing.


Resolve customer complaints and follow up to ensure satisfaction.


Maintain basic records of customer interactions in our system.


✅ Requirements

Education: Minimum 12th Pass / Graduate.


Experience: 0–1 year (Freshers are welcome to apply!).


Communication: Good command over Hindi and basic English.


Location: Candidates living in or near NIT, SGM Nagar, or Neelam Flyover preferred.


Skills: Basic computer knowledge and a polite phone manner.

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About Bikefixup

Founded :
2023
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

BikeFixUp focuses on transforming India’s two-wheeler servicing ecosystem through technology. Our platform connects riders with trusted mechanics for on-demand, standardised, and affordable repair services within 60 minutes. We’re now expanding into EV servicing and connected mobility solutions to power the future of sustainable transportation.

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Tech stack

skill iconPHP
skill iconLaravel
skill iconGitHub
skill iconJava
skill iconJavascript
skill iconAngularJS (1.x)
skill iconReact.js
skill iconFlutter
skill iconNextJs (Next.js)
skill iconMongoDB
skill iconPython
Linux administration
skill iconRedis

Company video

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Bikefixup's video section

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What does the company do?
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BikeFixUp is a tech-driven two-wheeler servicing platform solving the problem of unorganized and unreliable bike repairs in India. Through our app, CRM, and chatbot, we provide on-demand, standardized, and affordable servicing within 60 minutes. With 50,000+ customers across 30+ cities, we are now expanding into EV servicing and connected mobility solutions, aligning with India’s Energy, Mobility, and Connectivity future.

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