
Job Title: Customer Service Executive (Voice/Blended)
Company: BikeFixUp
Location: Vidya Plaza, SGM Nagar, NIT, Faridabad (Work from Office)
š Role Overview
We are looking for an energetic and well-spoken Customer Service Executive to join our team at our Faridabad office. You will be the first point of contact for our customers, ensuring their queries are resolved and they have a seamless experience with BikeFixUp.
š Job Details
Salary: ā¹10,000 ā ā¹15,000 per month (fixed)
Shift Timings: 9:00 AM ā 6:00 PM
Working Days: 6 days a week (Rotational Offs)
Job Type: Full-time, Work from Office
šÆ Key Responsibilities
Handle incoming customer calls and queries professionally.
Provide accurate information about our services and pricing.
Resolve customer complaints and follow up to ensure satisfaction.
Maintain basic records of customer interactions in our system.
ā Requirements
Education: Minimum 12th Pass / Graduate.
Experience: 0ā1 year (Freshers are welcome to apply!).
Communication: Good command over Hindi and basic English.
Location: Candidates living in or near NIT, SGM Nagar, or Neelam Flyover preferred.
Skills: Basic computer knowledge and a polite phone manner.

About Bikefixup
About
BikeFixUp focuses on transforming Indiaās two-wheeler servicing ecosystem through technology. Our platform connects riders with trusted mechanics for on-demand, standardised, and affordable repair services within 60 minutes. Weāre now expanding into EV servicing and connected mobility solutions to power the future of sustainable transportation.
Tech stack
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Candid answers by the company
BikeFixUp is a tech-driven two-wheeler servicing platform solving the problem of unorganized and unreliable bike repairs in India. Through our app, CRM, and chatbot, we provide on-demand, standardized, and affordable servicing within 60 minutes. With 50,000+ customers across 30+ cities, we are now expanding into EV servicing and connected mobility solutions, aligning with Indiaās Energy, Mobility, and Connectivity future.
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CTC: As per industry standards
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Required: Oracle Certified Database Developer
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development, PostgreSQL, AWS, Python for data processing.
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ā Lead the software design, architecture, development, debugging, documentation, testing,
deployment, maintenance and improvement efforts
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Establish the roadmap and architecture based on the latest proven technologies and Horaās
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Lead the team to follow our software development process including writing unit tests,
performing code reviews, doing daily standups, setting OKRs and milestones, etc.
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Excellent experience in coding including the ability to write well-crafted, well-tested, readable,
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ā B.S., M.S., or Ph.D. degree in Computer Science or a related technical field or equivalent
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ā 4-10 years of relevant work experience in system design, algorithms, data structures, scalability,
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Experience in writing backend code with modern languages and frameworks
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ā Strong Computer Science fundamentals: data structures, algorithms, memory management,
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ā Self-guided missile
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ā Optimistic team player
ā A hard-working, humble disposition - we are looking for doers who think, and thinkers who
do.
ā Enjoys hands-on, day-to-day work while having a bigger picture view of the goals to
accomplish.
ā Strong sense of ethics and integrity.
ā Desire to make a strong impact on the lives of millions through their work












