Customer Care Executive

Job Description:

Company name: Capace Software Pvt Ltd

Job Title: Digital Marketing Executive

Location: J. P. Nagar, Bengaluru, Karnataka

Employment Type: Full-time

Salary: Up to ₹5,00,000 per year

Job Summary:

We are seeking a creative, data-driven Digital Marketing Executive to join our marketing team. The ideal candidate will be responsible for developing, implementing, and managing online marketing campaigns that promote our brand, products, and services. You will play a key role in increasing brand awareness, driving traffic, and generating leads through various digital channels.

Key Responsibilities:

• Plan and execute digital marketing strategies across multiple channels (SEO, SEM, email, social media, display advertising, etc.)
• Manage and optimize PPC campaigns (Google Ads, Bing Ads, social media ads)
• Conduct keyword research and implement SEO best practices to improve organic search rankings
• Develop engaging content for digital platforms including blogs, landing pages, emails, and social media
• Monitor and analyze campaign performance using tools like Google Analytics, Google Tag Manager, and social media insights
• Track key performance indicators (KPIs) to assess the effectiveness of marketing campaigns and make data-driven decisions
• Manage and grow social media presence across platforms (Facebook, Instagram, LinkedIn, Twitter, etc.)
• Collaborate with designers, developers, and content creators to ensure brand consistency across all channels
• Stay updated with the latest digital marketing trends, tools, and best practices
• Assist in website management including content updates, SEO audits, and UX improvements

Requirements:

• Bachelor's degree in Marketing, Communications, Business, or a related field
• 1–3 years of experience in digital marketing or a similar role
• Hands-on experience with SEO, SEM, Google Ads, Google Analytics, and email marketing platforms
• Proficiency in social media platforms and management tools (e.g., Hootsuite, Buffer)
• Strong written and verbal communication skills
• Analytical mindset with attention to detail
• Basic knowledge of HTML/CSS and website CMS (e.g., WordPress) is a plus
• Ability to manage multiple projects and meet deadlines in a fast-paced environment

Role Overview: We are seeking a motivated and detail-oriented HR Operations Intern to join our dynamic HR team. This intern will support the HR Operations department, primarily focusing on employee engagement practices, retention strategies, and assisting the Senior HR Operations Manager.

Responsibilities:

• Assist in developing and implementing employee engagement programs.

• Support Senior HR Operations Manager with HR tasks, including managing employee records.

• Contribute to employee retention strategies and programs.

• Help prepare HR reports and presentations using Ms Offices and other tools.

• Communicate HR policies, benefits, and initiatives to employees.

• Collect and analyse employee feedback to improve engagement.

• Handle administrative tasks like scheduling, event organization, and documentation.

Must Have:

• Graduate of an MBA in HR or a related field.

• Strong verbal and written communication skills.

• Proficient in Microsoft Excel (formulas, data analysis).

• Detail-oriented with good organizational skills.

• Ability to work independently and in a team.

• Proactive, enthusiastic, and eager to learn.

• Prior HR or operations internship experience is a plus.

- Strong knowledge of 'Swift' programming language, knowledge of Objective C is a plus.
- Knowledge of Computer Science fundamentals in data structures, algorithm design, database, and efficient data storage.
- Strong knowledge of design patterns like Creational, Structural and MVVM, MVP, MVC, etc.
- Familiarity with RESTful APIs to connect iOS applications to back-end service.
- Experience with offline storage, threading, and performance tuning.
- Experience with google map and location-based app.
- Knowledge of the open-source libraries available for common tasks.

Must have Skills:

- Excellent knowledge in Swift, Objective-C, or cocoa Touch should have strong understanding of mobile application specific concepts.
- Strong knowledge of data structure and algo.

Key Responsibilities:

- Communicate and actively participate in client call and understand requirements.
- Able to troubleshoot and debug the code, write code with best coding practice, and perform unit & Integration testing.
- Collaborate with the technical team to build and migrate applications.
- Design and build advanced iOS applications.
- Work on Bug fixing and improving application performance.

1. Scouting for LAP loan leads

2. Collecting documents from customer and submitting it at nearby branch

3. Explaining all Loan related processes and charges to customer

4. Clearly communicating all loan related charges to customers

5. Having Loan case file in proper order

6. Ensuring all communication with customer once documents are received

7. Ensuring all TAT's are followed in moving the loan file forward

8. Providing all necessary customer support

•  5 to 10 years of work experience as a .net developer

•  Proficiency in building web-based applications

•  In-depth knowledge of the .net languages and database - asp.net web API, c# - asp.net MVC - SQL

•  In-depth knowledge angularjs, service stack

•  Familiarity with identity (3rd party)

•  Proficiency using git version control.

•  Familiarity with agile environments

•  Troubleshooting abilities

•  Good communication skills

•  "Azure web app, azure storage "analyze system requirements and prioritize tasks

•  Write clean, testable code using .net programming languages

•  Develop technical specifications and architecture

•  Test and debug various .net applications

•  Review and refactor code

•  Deploy fully functional applications

•  Upgrade existing programs

•  Document development and operational procedures

Experience: 3-5 Years Experience

Skills:

Swift Language, Sqlite Database

Only Male Candidate 

25% Hike on Current salary 

• Strong working experience in IOS application development is a must. First-hand experience of native mobile apps using Swift must.

• Experience with Swift, Swift UI, Unit test.

• Strong system design and architecture skills - specifically for IOS. Curiosity to tinker around, explore new paradigms and strongest for continuous improvement. Strong problem-solving skills.

• Understanding of network connections, Rest API's and scheduling. Strong knowledge about security standards (e.g. HTTPS) and privacy standards.

• Idea/experience of the unit and instrumentation testing in IOS. Optimizing app performance and memory consumption.

• Excellent code data knowledge, socket programming & debugging skills.

• Debugging apps using simulators and related tooling.

• Design and build advanced applications for the iOS platform, Swift and Objective - C.

• Integrate and consume web services (JSON, XML, etc.)

• Familiar with Version control system such as GIT.

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift