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Customer Care Executive
Hirebloc Ventures Pvt Ltd's logo

Customer Care Executive

Anjali Tyagi's profile picture
Posted by Anjali Tyagi
0.6 - 5 yrs
₹1L - ₹4.5L / yr
Bengaluru (Bangalore)
Skills
Customer Support

Job Description: Customer Support Executive


Position: Customer Support Executive


 Experience: 1-4 years

CTC: 4-4.5 LPA (Fixed)


Working Days: 6 days a week


Location: Work from Office


 Shift: Rotational shifts with rotational week off


Language: Proficiency in English and Hindi required


 Transportation: No cab facility provided


Key Responsibilities:


- Respond to customer inquiries via email and phone in a positive and effective manner.

- Identify and assess customers' needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

- Adhere to communication procedures, guidelines, and policies.

- Go the extra mile to engage customers and build strong relationships.

- Provide product and service information to customers.

- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.


Qualifications and Skills:


- Proven customer support experience.

- Strong phone contact handling skills and active listening.

- Customer-oriented with the ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multitask, prioritize, and manage time effectivel

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About Hirebloc Ventures Pvt Ltd

Founded :
2023
Type :
Services
Size :
0-20
Stage :
Profitable

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