
Job Summary:
As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chats professionally
- Assist customers with inquiries, service requests, and issue resolution
- Provide accurate information about products and services
- Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
- Follow up with customers to ensure resolution and satisfaction
- Escalate complex issues to the appropriate teams when required
- Adhere to quality standards, company policies, and service-level agreements (SLAs)
- Collaborate with internal teams to improve customer experience
- Meet customer satisfaction and productivity targets
Qualifications:
- High school diploma or equivalent; Bachelor’s degree is a plus
- Prior experience in customer care, customer support, or call center operations preferred
- Strong verbal and written communication skills
- Ability to handle customers patiently and professionally
- Comfortable working independently and in a team environment
- Basic computer skills and familiarity with CRM tools and MS Office
- Customer-focused mindset with problem-solving ability
Job Types: Full-time, Permanent, Fresher
Pay: ₹11,828.27 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person

About Optiontown
About
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What you’ll do here:
•Lead the technical implementation of our platform using Python for new and existing clients
•Collaborate with internal teams to deliver seamless onboarding experiences for our clients.
•Translate business use-cases into scalable, secure, and maintainable technical solutions
•Own the technical relationship with clients, acting as a trusted advisor throughout the implementation lifecycle
•Conduct code reviews, enforce best practices, and ensure high-quality deliverables
•Mentor developers and contribute to internal tooling and automation
•Troubleshoot and resolve complex integration issues across cloud environments
What you will need to thrive:
•8+ years of software development experience.
•Strong proficiency in Python (preferred), C# .NET, or C/C++.
•Proven track record of leading technical implementations for enterprise clients.
•Deep understanding of Pandas, Numpy, RESTful APIs, webhooks, and data transformation pipelines.
•Excellent communication and stakeholder management skills.
React Developer at BeyondScale
BeyondScale is a technology company on a mission to democratise AI for small and medium-sized businesses (SMBs). We're building Sitara, an AI-powered ERP suite that simplifies core business processes for the service sector. Imagine a suite of intuitive micro-apps - a pocket CRM, a streamlined POS system, and essential tools - all powered by intelligent automation and a user interface (UI) that fades into the background.
The Opportunity:
We're seeking a talented React Developer to join our growing team and play a crucial role in building the future of AI-powered ERP. You'll be responsible for crafting beautiful, user-friendly interfaces that bring Sitara's intuitive design to life.
What You'll Do:
- Develop and maintain highly interactive and responsive user interfaces (UIs) using ReactJS and its ecosystem.
- Collaborate with designers and engineers to translate UI mockups into clean, maintainable React code.
- Implement state management solutions, component-based design patterns, and utilise hooks effectively.
- Translate UI designs into pixel-perfect CSS, ensuring a seamless user experience across devices.
- Write clean, well-documented code that prioritises maintainability and future growth.
- Actively participate in testing, debugging, and problem-solving to ensure a flawless user experience.
- Utilise Git version control and adhere to modern development workflows for seamless collaboration.
- Prior experience with React Native is a plus.
You're a Great Fit If You:
- Have 1+ years of experience building web applications with ReactJS.
- Possess a strong understanding of core computer science principles like data structures and algorithms.
- Are passionate about creating user-centric interfaces and delivering exceptional UX.
- Thrive in a collaborative environment and enjoy working closely with designers and engineers.
- Have excellent communication and problem-solving skills.
- Are a coding craftsman who prioritises clean, maintainable code.
Why BeyondScale?
- Impact: Be a part of a revolutionary product that empowers service-based businesses to thrive.
- Innovation: Work at the forefront of AI and help shape the future of ERP software.
- Autonomy & Growth: Take ownership of your work, gain access to production systems, and grow alongside the company.
- Ground Floor Opportunity: Join a high-potential startup on the cusp of explosive growth.

Senior Data Scientist
- 6+ years Experienced in building data pipelines and deployment pipelines for machine learning models
- 4+ years’ experience with ML/AI toolkits such as Tensorflow, Keras, AWS Sagemaker, MXNet, H20, etc.
- 4+ years’ experience developing ML/AI models in Python/R
- Must have leadership abilities to lead a project and team.
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- Strong knowledge of statistical data analysis and machine learning techniques (e.g., Bayesian, regression, classification, clustering, time series, deep learning).
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- Working knowledge in operationalizing models in production using model repositories, API s and data pipelines.
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- Experience working with spark ML, spark DL with Pyspark would be a big plus!
- Working knowledge of relational database systems like SQL Server, Oracle.
- Knowledge of deploying models in platforms like PCF, AWS, Kubernetes.
- Good knowledge in Continuous integration suites like Jenkins.
- Good knowledge in web servers (Apache, NGINX).
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- Java, R, and Python programming experience.
- Should be very familiar with (MS SQL, Teradata, Oracle, DB2).
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Requirements:
- Proven experience in Java8 Spring boot, Microservices, Node JS, JavaScript, Gulp
- Strong experience with Kafka and Cassandra
- Experience with Gemfire or any Java Caching techniques
- Experience with UI (React / Angular 1.5)
- Strong experience in using RDBMS (Oracle). Cassandra Knowledge will be an added advantage
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- Hand's on experience in Unix / Shell scripting.
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- Understanding of waterfall and Agile methodologies.
- Experience in working with groups that are set up across the globe.
- Resolve technical issues of projects and Explore alternate designs
- Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
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Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital".
What you will do:
- Proactively working on reporting and analytics of our ongoing projects for best of impact outcomes
- Preparing data for analysis including building repeatable and well-documented processes to create new analyses of data; conducting data analysis for our projects and development impact tracking and identifying patterns, questions, and areas for further analysis
- Setting up reporting systems for all products to ensure best of transparency, focus on performance and value creation
- Managing impact management processes across the organization with a clear timelines and schedule as well as active communication to internal and external stakeholders in an organized and dependable manner
- Ensuring coordination between staff and stakeholders including dialogues, meetings, presentations as may be required to ensure successful, meaningful and impactful project delivery
- Ensuring the Project operations team has an effective Impact management framework for creating and maintaining relationships with the community
- Jointly focussing on growing the outreach and impact of our work in social edtech
- Creating deep impact reports for every project using Excel, Word and PPT based on specific project deliverables, direct and indirect impact as required for each of the projects and creating collaterals, creatives, mailers and videos of progress, updates, storytelling on Impact to engage our stakeholders
Desired Candidate Profile
What you need to have:- Working knowledge of different approaches to program evaluation and assessment
- Excellent writing skills and command over the English language
- Strong analytical skills, ability to think laterally and detail oriented and with a high level of curiosity and interesting researching projects
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- Ability to create videos and collaterals using images and short video clips
Company Introduction
Idea Clan is an Internet Marketing company that works with a lot of global ecommerce, Social Media and performance marketing clients. We own an Influencer network called Viral Sparks. We work with huge brands like twentytwowords.com, ranker, diply, littlethings.com, boredometherapy, providr etc. We are a Certified GOLD partner with Microsoft and an expert at CPA (Cost per action) marketing solutions. Everyone that works at IdeaClan is family. And we grow as one.
Job Description
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