Job Summary:
As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chats professionally
- Assist customers with inquiries, service requests, and issue resolution
- Provide accurate information about products and services
- Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
- Follow up with customers to ensure resolution and satisfaction
- Escalate complex issues to the appropriate teams when required
- Adhere to quality standards, company policies, and service-level agreements (SLAs)
- Collaborate with internal teams to improve customer experience
- Meet customer satisfaction and productivity targets
Qualifications:
- High school diploma or equivalent; Bachelor’s degree is a plus
- Prior experience in customer care, customer support, or call center operations preferred
- Strong verbal and written communication skills
- Ability to handle customers patiently and professionally
- Comfortable working independently and in a team environment
- Basic computer skills and familiarity with CRM tools and MS Office
- Customer-focused mindset with problem-solving ability
Job Types: Full-time, Permanent, Fresher
Pay: ₹11,828.27 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
Shubham Vishwakarma
Full Stack Developer - Averlon
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Bootstrap
HTML/CSS
React NativeJob Title: React Native Developer with Web3 Experience
Location: Gurgaon (Work From Office - 6 Days)
Job Description:
We are seeking a skilled React Native Developer with experience in Web3 technologies to join our team in Gurgaon. The ideal candidate will have a passion for mobile app development and a strong understanding of blockchain and decentralized applications.
Key Responsibilities:
- Develop and maintain mobile applications using React Native.
- Integrate Web3 technologies and blockchain features into applications.
- Collaborate with cross-functional teams to design and implement new features.
- Troubleshoot and optimize app performance for seamless user experiences.
Requirements:
- 2+ years of experience in React Native development.
- Hands-on experience with Web3.js, blockchain APIs, or smart contract integration.
- Strong understanding of mobile app development lifecycle.
- Excellent problem-solving skills and attention to detail.
Benefits:
- Competitive salary and opportunities for growth.
- Collaborative work environment with cutting-edge technology.
Job Title: Social Media Manager
Location: Koramangala, Bangalore
Industry: B2B SaaS
Job Summary: We are looking for a dynamic and strategic Social Media Managerto lead our digital presence across multiple platforms. This role is pivotal in driving brand awareness, generating qualified leads, and engaging B2B audiences. The ideal candidate is both creative and data-driven, with a strong grasp of platform-specific strategies and a proven track record of growth.
Key Responsibilities:
Content Strategy & Planning
• Develop platform-specific content strategies for LinkedIn, Instagram, YouTube, X, Pinterest, and Facebook
• Align content with campaign goals: brand visibility, lead generation, and user engagement
• Define content pillars (e.g., Education, Promotion, Product Demos, Testimonials) Content Creation & Publishing
• Create and manage diverse content formats—carousels, reels, short videos, memes, explainers
• Oversee content calendar, ensuring consistent and timely publishing across all platforms
• Write compelling copy, captions, and video scripts tailored for B2B engagement Community Management & Engagement
• Engage with followers, respond to queries, and build a loyal community
• Collaborate with sales and marketing teams to support outreach and campaign amplification
• Leverage trends and real-time content to stay relevant and increase reach Campaign Execution & Performance Optimization
• Launch and monitor social campaigns targeting decision-makers in healthcare and sales industries
• Analyze engagement metrics, CTRs, follower growth, and content performance
• Optimize strategies based on insights to boost performance and ROI Team Collaboration & Training
• Manage and mentor social media interns or junior marketers
• Work closely with designers, copywriters, and outreach teams for campaign cohesion
• Contribute to newsletters, product messaging, and multi-channel brand consistency
Experience: 7+ Years Qualification: Graduate / Postgraduate or relevant qualification Location: Should be based out of Mumbai What You’ll Be Doing • Own the full sales cycle—prospect, pitch, close, and grow SME and enterprise accounts. • Hit (and aim to crush!) your quarterly and annual revenue targets. • Be a trusted advisor to prospects, offering smart, solution-driven conversations—not just sales pitches. • Lead impactful demos and presentations that get people genuinely excited about what we do. • Keep your pipeline fresh and your follow-ups tighter than your Spotify playlists. • Use data and insights to track opportunities, forecast sales, and stay ahead of the curve. • Build and manage a solid list of leads from marketing, outreach, and your own hustle. • Team up with Marketing and Channel partners to launch creative campaigns and drive awareness. • Ensure a smooth handoff to our Customer Success crew so every client gets the VIP treatment from day one. • Be a key voice in our growing sales team—bringing energy, curiosity, and a knack for spotting opportunities others miss. What You Bring to the Table • 7+ years of experience selling SaaS, ERP, or subscription-based products across a diverse customer base—you're no stranger to complex tech sales. • A strong background in account management —you know how to build relationships and keep things on track. • A proven closer—your track record with mid-size and large enterprise deals speaks for itself. • Quick on your feet—you're great at handling objections and can break down complex solutions in a way that just clicks. • Stellar time management—you juggle multiple deals without dropping the ball. • A natural relationship builder—you create new opportunities through meaningful conversations and trust. • Consistent performer—you hit or exceed your targets month after month. • Thrive under pressure—you’re energized by tight deadlines and fast-moving teams. • Comfortable navigating CRMs (we use HubSpot) and using data to drive your sales game
What You’ll Be Doing:
- Subject Matter Expert on implementing APEX code and workflow code end-to-end in Salesforce, identifying dependencies in support of delivery, release, and change management.
- Expert in Salesforce data structures, object structures and partners of extending these things to provide highly customised data storage.
- Partner with all cross-functional teams to determine Salesforce CRM needs.
- Develop customised solutions within the Salesforce platform, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing.
- Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the application.
- Create timelines, set expectations with RevOps and other cross-functional stakeholders.
- Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in the application.
- Maintain the security and data integrity of the application software.
- Research, Diagnose, and Monitor performance bottlenecks.
- Write documentation and provide technical training for cross-functional teams.
- Enjoy working with remote teams and people that have strong opinions
- Excellent verbal and written communication skills
- Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
- Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organisation
- Enjoy working with a diverse group of people who have strong opinions.
- Comfortable not knowing answers, but resourceful and able to resolve issues.
- Strong problem solving and critical thinking skills.
- Strong project management, presentation and public speaking skills.
- Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
- Strong customer service skills with proven service mentality
- Strong in documenting business processes and communicating system requirements
Desired Traits, Qualifications, Education and Experience Equivalency
- Be able to make decisions, meet targets and work under pressure.
- Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
- Ability to present to groups of mixed technical understanding.
- Adept at creating visuals to tell a story.
- Ability to build strong trust based relationships.
- Adept at shifting priorities while maintaining a high degree of organisation and control.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to recommend actionable insights from projects and lead projects autonomously.
- Ability to travel to remote sites. (less than 25%).
- Demonstrated ability to work with geographically dispersed teams.
- Ability to learn and understand new ways of doing things.
- Ability to drive standards and best practices for a team or organisation.
- Ability to exercise good judgment within broadly defined practices and policies.
- Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
- Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
- Excellent decision-making skills and the ability to work in a collaborative environment, a team player.
Traits of a successful partnership:
- You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
- You’re Collaborative – It is expected that you will partner with various departments to ensure organisational needs are met and to develop strategic programs.
- You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.
Preferred Experience/ Minimum Qualifications
- Graduate in Computer Science or a related field, or Professional Qualification/Salesforce Certification
- 4+ years of Salesforce developer experience
- 4 years experience in application development and/or software engineering.
- 2 years of proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
- Advanced knowledge of Salesforce CRM platform
- Proficiency with Salesforce Lightning Design System and Salesforce development lifecycle
- Demonstrated proficiency in SQL, Apex, LWC, Java and VisualForce
- Experience with Salesforce Sales, Service and Marketing clouds
- Experience developing customer-facing interfaces, including reports and dashboards, in Salesforce or other systems.
- Strong systems knowledge with the ability to effectively utilise DevOps tools such as Metadata API, GIT, Visual Studio Code, Jenkins, Jira, Confluence, etc.
- Strong understanding of Product development lifecycles.
- Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects.
- Experience performing live training sessions for internal and external stakeholders during system and process implementation.
- Must have strong communication skills and possess the ability to interact effectively with co-workers.
- Must have strong leadership skills.
- Additional Salesforce Certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I are highly desirable.
- Salesforce DevOps experience is highly desirable.
- Salesforce Developer Certifications will be given preference.
http://www.fictiv.com/" target="_blank">About Fictiv
Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.
This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Apply for this Job
What’s in it for you?
Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.
Impact in this Role
The Business Applications team performs a critical function for Fictiv by managing software that is part of the framework used to conduct day-to-day business. This team writes code to provide customised application configuration and data structures, customise workflows, implement monitoring and alerting, secure and control access, and integrate business software with Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Business Applications team partners closely with cross functional stakeholders to ensure that business systems software is properly secured and has managed change control to meet each of their needs.
This team sets the stage for ensuring Fictiv's business is delivering on KPIs and goals. This team provides inputs for Fictiv’s strategic decision making.
The Business Applications team implements business software across Fictiv’s departments.
As the Sr. Salesforce Analyst (Sr. Salesforce Application Developer, Specialist) you will partner with the RevOps team, to focus on changes and improvements to Salesforce functionality in support of business needs. You will work with the RevOps core team supporting Salesforce Sales and must be a strategic partner in determining best practices and efficiency gains as it relates to process improvements.
You will work with the Lead Salesforce Analyst to design and implement solutions that meet the technical requirements and business requires outlined by RevOps. You will also analyse project objectives, create customer workflows, and troubleshoot errors. This role requires extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems.
You will be responsible for understanding requirements, defining design, working with other cross-functional teams to create implementation plans, and providing thought leadership for all solutions to meet and exceed RevOps expectations. You will write APEX code and any supporting code required to implement solutions. You will own the stability, security, data accuracy, uptime and issue resolution in Salesforce. You will provide testing plans, unit testing and documentation for all solutions and develop strong cross-functional relations with Product, Engineering and Infrastructure. You will be accountable for following all Fictiv’s Engineering guidelines.
.NET
AngularJS (1.x)
Angular (2+)
JavascriptPosition Overview: We are seeking an experienced ASP.NET Developer to join our development team. As an ASP.NET Developer, you will be responsible for designing, developing, and maintaining web applications using the ASP.NET framework. You will work closely with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.
Responsibilities:
- Collaborate with project managers, business analysts, and other stakeholders to gather requirements and understand project objectives.
- Design and develop web applications using ASP.NET, C#, asp.net core and related technologies.
- Write clean, scalable, and maintainable code following coding standards and best practices.
- Develop database structures, queries, and stored procedures using Microsoft SQL Server or other database systems.
- Implement and integrate third-party libraries, APIs, and frameworks as required.
- Conduct thorough testing of developed applications to ensure functionality, performance, and security.
- Troubleshoot and debug issues in existing applications and provide timely resolutions.
- Participate in code reviews and provide constructive feedback to team members.
- Stay up-to-date with industry trends, technologies, and best practices to continuously improve development processes and techniques.
Qualifications:
- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent work experience).
- Proven experience as an ASP.NET Developer or in a similar role.
- Strong knowledge of ASP.NET framework and proficiency in C# programming language.
- Experience with web technologies such as HTML, CSS, JavaScript, and jQuery.
- Solid understanding of relational databases and proficiency in SQL.
- Familiarity with front-end frameworks/libraries (e.g., Angular, React) is a plus.
- Experience with version control systems (e.g., Git) and agile development methodologies.
- Ability to work independently as well as in a collaborative team environment.
- Strong problem-solving skills and attention to detail.
Excellent communication and interpersonal skills.
.NET
React.js
C#Exp. Level: 5+ Yrs
Proven experience as a. NET Developer
Familiarity with the ASP. NET core framework, SQL Server, Web API, and Microservices
Understanding of Agile methodologies
Excellent troubleshooting and communication skills
Required Skills: ASP. Net Core Web API, and React Js
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ID: linkedin.com/in/ranjini-c-n-36b674131
Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to Customer Support Head when necessary
- Build sustainable relationships and trust with customers through an open communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Apply only if you have
- Proven experience in a customer support role
- Track record of over-achieving performance
- Strong listening, written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Must be fluent in English & Hindi
- Ability to work in shifts
Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup
JavaMySQL / Oracle / PostgreSQL
2. Experience building at least one application from scratch
3. Understanding of at least one test frameworks and basic system administration
4. Experience with cache store / message broker like Redis / RabbitMQ / Kafka
5. Good to have: Experience with NoSQL databases like Cassandra, MongoDb, Neo4j, ElasticSearch
etc and Understanding of different concurrency models used in Akka, node.js, Go, RxJava etc
6. Interest in learning new languages / framework as needed
7. A growth mindset and passionate about building things from the ground up and most
importantly, you should be fun to work with
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon