Customer care Support

Designation: Campus Admin Officer

Department: Admin

Location: Mahape, Navi Mumbai

Experience Required: Min 1.5 – 2 years

Employment Type: Full-Time

Working Days & Timings

·     It is a 6-day working week.

Office timings:

·     Admin role: 8:00 AM to 6:00 PM

Job Summary

We are looking for a reliable and hands-on Campus Admin Officer to manage and maintain the

Electrical, Telecom & IT systems of our 120-employee office in Mahape, Navi Mumbai. The role

involves end-to-end responsibility for identifying and fixing electrical faults, desktops, printers,

intercom systems, LAN connections, and WiFi networks to ensure smooth daily operations with

minimal downtime.

Key Responsibilities

1. Electrical System Maintenance

 Diagnose and resolve electrical faults promptly to minimize downtime.

 Identifying and resolving issues with electrical appliances, office lights, fans, etc.

 Troubleshooting issues related to generators, UPS, power supply cabling, etc.

2. IT Systems Management

 Maintain desktops and laptops for employees.

 Maintain office LAN network and structured cabling.

 Coordinate with vendors for servicing, repairs, and consumables.

 Maintain inventory of IT peripherals and spare equipment.

3. Intercom & Communication Systems

 Maintain and troubleshoot internal intercom systems.

 Coordinate with service vendors for maintenance and repairs.

Required Qualifications & Skills

 1.5 -2 years of hands-on experience in maintaining Electrical & IT systems.

 Ability to communicate in English, Hindi or Marathi

 Basic knowledge of modems, routers, and switches.

 Good communication skills and ability to support non-technical users.

 Ability to work independently and manage day-to-day operations.

We are looking for a dynamic, target-driven Admissions & Sales Specialist to join our Admissions Team. This role is perfect for someone who enjoys speaking with people, understanding their learning needs, and helping them choose the right music course. If you have a flair for sales, love music, and thrive in a fast-paced environment — we want to hear from you!

Location: Onsite – Bangalore

Work Schedule: Selected candidates would need to be flexible with timings

Experience Required: 1-2 Years

Industry: Education / Music / E-learning

Engagement: 

Option 1 - Full-time. As per office timings

Option 2 - weekends - as a part time employee with compensation in commissions

Skills/Qualifications:

• Excellent verbal and written communication skills in English
• Strong interpersonal skills with a proactive approach to learning
• Highly motivated and persistent in converting leads into enrollments
• Adept at understanding and addressing client needs with a customer-centric approach
• Proficient in Word, Excel, and similar spreadsheet tools; quick to adapt to new software
• Ability to work effectively both independently and as part of a team

Requirements:

• Bachelor’s degree in any field (Education, Marketing, or Communications preferred).
• Prior experience in admissions, sales, counselling, or customer service.
• Strong interpersonal and communication skills (verbal and written).
• Passion for music and education is a plus.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Google Workspace and CRM software.

Responsibilities:

• Handle inbound and outbound calls, addressing inquiries from prospective students interested in Shankar Mahadevan Academy’s online courses.
• Conduct 80-100 calls per day, engaging potential students with professionalism and enthusiasm.
• Effectively communicate course offerings, guiding students toward the best program based on their interests and goals.
• Follow up promptly via phone, chat, and email to nurture leads and ensure a seamless enrollment experience.
• Maintain accurate records of admissions and provide regular updates to the Admissions Manager.
• Consistently meet and strive to exceed monthly enrollment targets.

Why Join Us?

• Be part of a globally recognized music academy.
• Work in a creative and inspiring environment.
• Opportunities for career growth and professional development.
• Competitive salary and performance-based incentives - you convert more, you make more

Roles and Responsibility

• Design, develop, and test software applications using Golang.
• Collaborate with the development team to identify and prioritize project requirements.
• Develop high-quality, efficient, and well-documented code.
• Participate in code reviews and contribute to improving overall code quality.
• Troubleshoot and resolve technical issues efficiently.
• Stay updated with industry trends and emerging technologies to enhance skills and knowledge.

Job Requirements

• Proficiency in Golang programming language.
• Experience with IT Services Consulting projects.
• Strong understanding of software development principles and methodologies.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong communication and interpersonal skills.

Role overview

1) Overall 5 to 7 years of experience. Node.js experience is must.

2) At least 3+ years of experience or couple of large-scale products delivered on microservices.

3) Strong design skills on microservices and AWS platform infrastructure.

4) Excellent programming skill in Python, Node.js and Java.

5) Hands on development in rest API’s.

6) Good understanding of nuances of distributed systems, scalability, and availability.

Issuing domestic, International flight tickets

Co-ordinating with the airlines

Preferred knowledge of IATA, GDS, Amadeus, Abacus Sabre

Apply Link - https://tally.so/r/wv0lEA

Key Responsibilities:

1. Software Development:

• Design, implement, and optimise clean, scalable, and reliable code across [backend/frontend/full-stack] systems.
• Contribute to the development of micro services, APIs, or UI components as per the project requirements.

1. System Architecture:

• Collaborate and design and enhance system architecture.
• Analyse and identify opportunities for performance improvements and scalability.

1. Code Reviews and Mentorship:

• Conduct thorough code reviews to ensure code quality, maintainability, and adherence to best practices.
• Mentor and support junior developers, fostering a culture of learning and growth.

1. Agile Collaboration:

• Work within an Agile/Scrum framework, participating in sprint planning, daily stand-ups, and retrospectives.
• Collaborate with Carbon Science, Designer, and other stakeholders to translate requirements into technical solutions.

1. Problem-Solving:

• Investigate, troubleshoot, and resolve complex issues in production and development environments.
• Contribute to incident management and root cause analysis to improve system reliability.

1. Continuous Improvement:

• Stay up-to-date with emerging technologies and industry trends.
• Propose and implement improvements to existing codebases, tools, and development processes.

Qualifications:

Must-Have:

• Experience: 2–5 years of professional software development experience in [specify languages/tools, e.g., Java, Python, JavaScript, etc.].
• Education: Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• Technical Skills:
• Strong proficiency in [programming languages/frameworks/tools].
• Experience with cloud platforms like AWS, Azure, or GCP.
• Knowledge of version control tools (e.g., Git) and CI/CD pipelines.
• Understanding of data structures, algorithms, and system design principles.

Nice-to-Have:

• Experience with containerisation (e.g., Docker) and orchestration tools (e.g., Kubernetes).
• Knowledge of database technologies (SQL and NoSQL).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Policies, Systems, Processes & Procedures

•  Review and ensure the India information security policies are aligned with group policies and practices.
•  Review and provide recommendations to India policies, standards, guidelines/ processes concerning RBI (Reserve Bank of India) regulatory requirements
•  Coordinate with business units to define SLA for India
• Formulate the security strategy and roadmap for India

Information Security

•  Identify and ensure compliance to unique security requirements for RBI (Reserve Bank of India) related to RBI cyber security framework and RBI Guidelines on Information security.
•  Establish contacts with RBI (Reserve Bank of India) regulators to receive security updates, circulars
•  Coordinate for the group for various regulatory security audits at the Singapore location.
•  Monitor and track all India open issues with IT and concerned international SPOCS
•  Assist the GSO office and BU in attaining information security compliance objectives.
•  Identify issues that could impact the bank and escalate any serious issues/ breaches/ violations; develop/monitor action plans for its closure in liaison with local, and overseas branches, and business groups.
•  With the support of the Head office GSO team, perform risk assessments for locally implemented IT solutions and track open issues to closure
•  Instigate and maintain contact with RBI Regulatory Authorities, Regulatory compliance department, and ensure good & healthy working relationships.
•  Review new regulatory legislations; promptly communicate all regulatory notices/circulars to all concerned areas, provide interpretations if necessary; develop/monitor action plans towards its implementation.
•  Assist Head office during Regulatory Examinations; ensure implementation/regularization of observations linked to compliance while meeting the deadline(s).
• Respond to queries that are sought by local Regulatory Authorities / Law Enforcement Agencies Head Office & Overseas branches, in a timely manner with complete and accurate information.

Job Context

•  Security Compliance requirements at the India location.
•  Highlight security status & concerns to management.
•  Consult with IT and information security staff to ensure that an implementation plan is established.
•  Actively participate and contribute to GSO initiatives
•  Track open Audit issues on information security to closure
•  Risk assessments for local implementations
• Inform HO of any new 3rd party technology vendor for vendor assessment

Responsibilities:

• Investigate technologies and solutions which help the team achieve deliverables and results.
• Working with business process analysts and technical leads to derive conceptual designs and solutions.
• Assisting project managers with sizing estimates and work-breakdown structures.
• Develop and unit test software within teams of varied sizes and geographical distributions.
• Benchmarking and load testing developed modules and integrated applications.
• Assisting quality assurance team in the conduct of solution testing.
• Documenting software specifications and requirements.
• Working with infrastructure teams to define and establish application environments and implementation of software applications.
• Provide post-implementation support for developed software applications and solutions.

Measures of Success:

• The delivery of software solutions that meets requirements and are within budget and project timeline.
• Achieves good quality development metrics and standards that are aligned with industry best practices.
• 
  Skill Requirements:
• Knowledge of General Open System / Distributed systems platforms
• Knowledge of cloud service like AWS, Azure, GCP
• Experience in developing and implementing Restful APIs
• Good understanding of Network ports/Transfer protocols.
• Ability to process/analyze large amounts of data and logs.
• UI and Backend Development experience (Full stack).
• 6+ years of experience in software development within Linux environment; with a strong focus on development using JAVA, Javascript, C and BASH shell & Python scripting.
• Experienced in structured and agile development methodologies.
• Experienced in load testing and benchmarking tools such as JMeter, Loadrunner, etc.
• Experienced in Linux-based database technology and versed with stored procedures.
• Experienced in web services developments using XML, SOAP, JSON.
• Knowledge of application security setup using common security standards like SSL, TLS, secured ciphers, etc.
• Experienced with software versioning control using GIT.

Soft Skills:

• Strong interpersonal and communication skills.
• Strong problem solving and analytical skills.
• Self-motivated and detail-oriented with a desire to design and develop top quality software products.

Basic Qualifications for Consideration:

• Bachelor’s Degree in Computer Science or related
• Minimum 4 years of experience

Experience & Background

• B-Tech/BCA/MCA
• 2-4 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.