Customer care Support

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

• Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
• Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
• Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

• Respond to customer queries via email and phone in a professional and timely manner.
• Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
• Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

• Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
• Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

Required Skills:

• Comfortable with handling data and making calculations.
• Proficiency in MS Excel.
• Ability to work in double shifts.
• Excellent communication (verbal and written) in English; additional language proficiency is a plus.
• Ability to handle pressure and multitask efficiently in a fast-paced environment.
• Strong organizational and time-management skills.
• Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience:

·       0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Shifts:  

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 Days Working (Rotational Week-Offs)

Discover Dollar helps world’s best run companies to identify and recover leakages by using data science and “data-first” approach. We have built Cutting- edge AI driven solution which can analyse all data including unstructured data like emails and contracts and help enterprises to recover all overpayments and leakages.

We have helped best run Fortune 500 companies like Target, Lowe’s, ABInbev, Metro, Canadian Tire etc to recover more than $1 Bn of leakages which otherwise would be lost forever.

Highlights

Discover Dollar has pioneered a ‘real-time’ data-driven analytics platform which can help enterprises realise millions of dollars of value.

Our solution has been awarded as “Globally Most Innovative” Solution by SAP in Orlando, Florida. We have won many accolades from IIM Bangalore, Microsoft, Govt of Karnataka, Amrita TBI etc.

CIO Review named us as “Top 20 Upcoming retail analytics software companies in India”

At NASSCOM Product Connect held in November 2020, we won prestigious ‘Emerge50’ in Retail-Tech Category as one of the top software product companies in India. we have been adjudged as APAC Solution Provider Award by Procurement Leaders, A World 50 Group Community in 2025.

We are fortunate to have some of the best business minds like SD Shibulal (Founder of Infosys) and Patrick Pichette (ex-CFO of Google) as our mentors and advisors.

Our Culture:

We strongly believe in “Together we grow” and to have a great success we need strong sense of shared belief systems which all of them embrace.

Built on our values, our team members have shared their testimonies in various platforms including Glassdoor - Working at Discover Dollar | Glassdoor

Business Function: Sales & Marketing

Designation: Sales Development Representative

Work Location: Remote

Job Description:

As a Sales Development Representative, you will be responsible for:

1. Conducting outbound prospecting to generate leads across multiple channels – Call, Email, LinkedIn.
2. Qualifying leads based on predefined criteria.
3. Gathering account and contact intelligence through secondary research on prospects and apprising relevant insights with the Sales Team.
4. Setting appointments with prospects for senior members of the sales team.
5. Understanding prospect pain points and find solutions with sales and pre-sales representatives.
6. Using data chops to segment the accounts and contacts.
7. Building and nurturing relationships with Procurement, Finance and Innovation leaders.

Required skills and experience:

1. 3+ years of Business Development / Sales Dev / Inside Sales / Pre-Sales experience in an enterprise tech/enterprise SaaS company
2. Prospecting Skills: Identifying potential leads and companies. Preferably an experience in personalized cold outreach for enterprise companies in the US/EMEA
3. Communication Skills: Effectively communicating the value proposition. Engaging with prospects at C-Suite level
4. Research Abilities: Researching and understanding target industries. Gathering information on potential clients. Qualitative research info based on playbook, Annual Report etc.
5. CRM Proficiency: Using Customer Relationship Management (CRM) tools. Logging and tracking interactions with prospects.

Personal Attributes

1. Should have an entrepreneurial mindset, forward thinking and decision-making skills.
2. Ability to seamlessly collaborate with various teams, including but not limited to marketing and sales teams.
3. Ability to cope in a complex and fast-changing business environment, and to respond calmly and rationally to changing aspirations in a deadline-driven situation.
4. Good influencing and persuasion skills and build successful relationships at all levels.

Education: Bachelor’s or Master’s degree in Business/ Comparable education

CTC Budget: 35-50LPA

Location: Hyderabad/Bangalore

Experience: 8+ Years

Company Overview:

An 8-year-old IT Services and consulting company based in Hyderabad providing services in maximizing product value while delivering rapid incremental innovation, possessing extensive SaaS company M&A experience including 20+ closed transactions on both the buy and sell sides. They have over 100 employees and looking to grow the team.

Work with, learn from, and contribute to a diverse, collaborative

development team

● Use plenty of PHP, Go, JavaScript, MySQL, PostgreSQL, ElasticSearch,

Redshift, AWS Services and other technologies

● Build efficient and reusable abstractions and systems

● Create robust cloud-based systems used by students globally at scale

● Experiment with cutting edge technologies and contribute to the

company’s product roadmap

● Deliver data at scale to bring value to clients Requirements

You will need:

● Experience working with a server side language in a full-stack environment

● Experience with various database technologies (relational, nosql,

document-oriented, etc) and query concepts in high performance

environments

● Experience in one of these areas: React, Backbone

● Understanding of ETL concepts and processes

● Great knowledge of design patterns and back end architecture best

practices

● Sound knowledge of Front End basics like JavaScript, HTML, CSS

● Experience with TDD, automated testing

● 12+ years’ experience as a developer

● Experience with Git or Mercurial

● Fluent written & spoken English

It would be great if you have:

● B.Sc or M.Sc degree in Software Engineering, Computer Science or similar

● Experience and/or interest in API Design

● Experience with Symfony and/or Doctrine

● Experience with Go and Microservices

● Experience with message queues e.g. SQS, Kafka, Kinesis, RabbitMQ

● Experience working with a modern Big Data stack

● Contributed to open source projects

● Experience working in an Agile environment

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

About NetElixir: 

NetElixir is a global digital marketing firm headquartered in Princeton, NJ. With a common goal of helping our customers and challenging ourselves to think differently, we face challenges and tackle them together as a team. We are a close-knit group of imaginative and friendly industry experts who bring our unique passions and personalities together to find creative solutions that drive results.

With offices in the US and India, NetElixir works persistently gathering, evaluating, computing, and formulating raw data and turning it into actionable insights for our customers. We work consistently to develop new technology that will improve and facilitate digital marketing efforts across the globe.

Role: React JS

Experience: 2 -5 Years

Company Website: http://www.netelixir.com/">www.netelixir.com 

Job Description:

To be part of Netelixir's Engineering Development Team in Digital Marketing, Consumer Insights, Analytics and Ecommerce Domains which caters to about 100 Ecommerce clients in USA & European Geographies

• Should have implemented at least 2-3 projects using React Interface (ReactJS, React Native).
• Experience with standard libraries for routing, state managers like Redux, knowledge of ES6 and Lodash.
• Familiarity with one of the design systems such as Material UI.
• Strong hands on exposure to convert visual designs to React based web interfaces
• Integration of the React with backend services.
• Exposure to building and integration of web interface with the backend service APIs implemented on Restful, SOAP etc.
• Proficiency in one or more of Java, Tomcat, MySql, MongoDB, Python, Angular, Bootstrap, JQuery, JS Frameworks, JSP, HTML5 CSS Frameworks will be added advantage. 

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.

Responsibilities:

• Own the entire development lifecycle as you prototype, create, optimize, test, launch, and refine Android apps.
• Build features that will reach millions of users.
• Work with fellow designers and developers in an iterative environment with short and impactful development cycles.
• Develop cutting edge functional modules that will be integrated across all our Android apps.
• Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems.
• Exploit the most advanced Android APIs and platform features to build innovative applications in food and dining space.
• Work closely with our backend team to interface with RESTful API services and contribute to the backend code when needed.
• Work with real-time feedback from our users to make the product better.
• Discover, design, develop, deploy, debug.
• Focus on Material Design principles and pixel-perfect implementation of the design into code.

Requirements:

• Engineers with 3+ years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store (Please be sure to include links to all such apps with your resume).
• Top-notch programming skills in Java, Kotlin and Android.
• Command of memory management, view hierarchy, battery optimization and in-depth experience with multithreaded and networked applications.
• Worked with RESTful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL.
• Thorough working knowledge of Android Studio with the Gradle build system.
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices.
• Solid experience with Git.
• Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours.

Position profile

Senior Software Engineer

Responsibilities and duties

Skill Set

Primary

• 4-7 years’ experience developing scalable Mobile, Web and Cloud based applications.
• 3-4 years’ experience with hybrid mobile applications using IonicJS.
• 3-4 years’ experience with backend frameworks: Node.js, Express.js, Mongoose.js.
• 3-4 years’ experience with JavaScript Frameworks such as Angular, CSS and HTML5.
• 1-2 years’ experience with Azure Cloud, Azure PaaS (Functions, Service Bus, etc.).
• 1-2 years’ experience with SQL Server and MongoDB database.
• Experience in developing applications involving data extraction, transformation, and visualization using tools like Power BI.
• Very strong experience with the orchestration of multiple asynchronous API calls via call backs, promises, and async/await.
• Hands-on experience with TDD, using libraries such as Mocha/Jasmine.
• Define and implement application & infrastructure migration methodologies and techniques to migrate workloads into Azure.
• Knowledge of CI/CD, Jenkins pipelines would be a plus.
• Knowledge of AWS Cloud would be a plus.
• Experience in developing native iOS and Android applications would be a plus.