As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chats professionally
Assist customers with inquiries, service requests, and issue resolution
Provide accurate information about products and services
Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
Follow up with customers to ensure resolution and satisfaction
Escalate complex issues to the appropriate teams when required
Adhere to quality standards, company policies, and service-level agreements (SLAs)
Collaborate with internal teams to improve customer experience
Meet customer satisfaction and productivity targets

Qualifications:

High school diploma or equivalent; Bachelor’s degree is a plus
Prior experience in customer care, customer support, or call center operations preferred
Strong verbal and written communication skills
Ability to handle customers patiently and professionally
Comfortable working independently and in a team environment
Basic computer skills and familiarity with CRM tools and MS Office
Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

Paid sick time
Paid time off
Provident Fund

Work Location: In person

Job Summary:

Key Responsibilities:

Handle inbound and outbound customer calls, emails, or chats professionally
Assist customers with inquiries, service requests, and issue resolution
Provide accurate information about products and services
Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
Follow up with customers to ensure resolution and satisfaction
Escalate complex issues to the appropriate teams when required
Adhere to quality standards, company policies, and service-level agreements (SLAs)
Collaborate with internal teams to improve customer experience
Meet customer satisfaction and productivity targets

Qualifications:

High school diploma or equivalent; Bachelor’s degree is a plus
Prior experience in customer care, customer support, or call center operations preferred
Strong verbal and written communication skills
Ability to handle customers patiently and professionally
Comfortable working independently and in a team environment
Basic computer skills and familiarity with CRM tools and MS Office
Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

Paid sick time
Paid time off
Provident Fund

Work Location: In person

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About Optiontown

Founded :

2003

Type :

Product

Size :

20-100

Stage :

Profitable

About

Optiontown is a company that offers personalized flight subscription services through its flagship product, Flight Pass Option, and ancillary services. It partners with over 40 airlines, including British Airways, KLM, and Air France, to provide travelers with locked-in low fares for multiple trips to multiple destinations, with no restrictions during peak or holiday seasons. Optiontown was founded with the aim of revolutionizing the airline industry by providing personalized flight subscription services to travelers. Its flagship product, Flight Pass Option, offers value to travelers by providing locked-in low fares for multiple trips to multiple destinations, with no restrictions during peak or holiday seasons. The Flight Pass can help travelers save up to 50% in flight prices. Travelers can personalize the Flight Pass to suit their specific needs and flexibility, such as the number of trips/passengers, advance booking, and travel period. Optiontown partners with over 40 airlines, including British Airways, KLM, and Air France, and has rapidly grown its customer base to over a million customers. Flight Pass offers a win-win for travelers, airlines, and travel agents/TMCs. Optiontown operates in the airline industry, providing personalized flight subscription services to travelers. Its services solve the problem of fluctuating flight prices and restrictions during peak or holiday seasons, providing travelers with locked-in low fares for multiple trips to multiple destinations. Optiontown's services are used by over a million customers and are sold by a large number of travel agents.

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