
Job Summary:
As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, or chats professionally
- Assist customers with inquiries, service requests, and issue resolution
- Provide accurate information about products and services
- Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
- Follow up with customers to ensure resolution and satisfaction
- Escalate complex issues to the appropriate teams when required
- Adhere to quality standards, company policies, and service-level agreements (SLAs)
- Collaborate with internal teams to improve customer experience
- Meet customer satisfaction and productivity targets
Qualifications:
- High school diploma or equivalent; Bachelor’s degree is a plus
- Prior experience in customer care, customer support, or call center operations preferred
- Strong verbal and written communication skills
- Ability to handle customers patiently and professionally
- Comfortable working independently and in a team environment
- Basic computer skills and familiarity with CRM tools and MS Office
- Customer-focused mindset with problem-solving ability
Job Types: Full-time, Permanent, Fresher
Pay: ₹11,828.27 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person

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·What You will do
● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.
● Work on world-class software products using the latest cutting edge technologies and platforms.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications
● Experience: 4+ years.
● Hands-on development experience in backend, Java, SprintBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices etc...
● Server-side development experience mainly in JAVA.
● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.
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Nice to have Qualifications
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● Great OO skills, including design patterns.
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The Incumbent will: Be the key person accountable for Project Delivery- managing end to end delivery of high quality projects, meeting all required functionality, within allocated schedule and budget. Managing the team assigned to deliver projects and achieve assigned project goals. Be responsible to ensure continued customer delight.
Own the entire delivery of assigned projects. Responsible for managing multiple projects involving 15-20-member team consisting of middle layer (PL/GL/TL) and the teams under them. Responsible for the end to end delivery; ensuring that Project Delivery Metrics are controlled throughout the project lifecycle. Tracking project requirements and implementation throughout different phases. Participate in business meetings with Function/Delivery Heads; review contracts, carry out risk analysis and mitigation exercises and update the Management on the same. Project managers should have strong business management, budgeting and analytical skills. Review and ensure the preparation of the following: ▪ System Architecture ▪ External Specifications & Internal Specifications ▪ Software Development Plan, Configuration Management Plan and Project plan ▪ Technical Documentation ▪ Weekly status updates to all stakeholders Ensure process and system compliances in the projects. Exhibit excellent escalation management skills, internal or external. Manage FPP (Fixed Price Project) & T&M (Time & Material) projects on diverse functional domains Coordinate, communicate with the client on project related matters. Coach/ mentor the members in the project and provide necessary support to them. Performance appraisal/ counselling of the group members. Evaluate training needs (technical, managerial) and get the required training programs implemented. Ensure project compliance with Company's Quality Systems and Procedures.
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Bonita BPM Engine
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Numerator is a data and technology company reinventing market research. Headquartered in Chicago, IL, Numerator has 1,600 employees worldwide. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change. The majority of Fortune 100 companies are Numerator clients.
Job Description
What We Do and How?
We are a market research company, revolutionizing how it's done! We mix fast paced development and unique approaches to bring best practices and strategy to our technology. Our tech stack is deep, leveraging several languages and frameworks including Python, C#, Java, Kotlin, React, Angular, and Django among others. Our engineering hurdles sit at the intersection of technologies ranging from mobile, computer vision and crowdsourcing, to machine learning and big data analytics.
Our Team
From San Francisco to Chicago to Ottawa, our R&D team is comprised of talented individuals spanning across a robust tech stack. The R&D team is comprised of product, data analytics, engineers across Front End, Back End, DevOps, Business Intelligence, ETL, Data Science, Mobile Apps, and much more. Across these different groups we work towards one common goal: To build products into efficient and seamless user experiences that help our clients succeed.
Numerator is looking for a Infrastructure Engineer to join our growing team. This is a unique opportunity where you will get a chance to work with an established and rapidly evolving platforms that handles millions of requests and massive amounts of data. In this position, you will be responsible for taking on new initiatives to automate, enhance, maintain, and scale services in a rapidly-scaling SaaS environment.
As a member of our team, you will make an immediate impact as you help build out and expand our technology platforms across several software products. This is a fast-paced role with high growth, visibility, impact, and where many of the decisions for new projects will be driven by you and your team from inception through production.
Some of the technologies we frequently use include: Terraform, Ansible, SumoLogic, Kubernetes, and many AWS-native services.
• Develop and test the cloud infrastructure to scale a rapidly growing ecosystem.
• Monitor and improve DevOps tools and processes, automate mundane tasks, and improve system reliability.
• Provide deep expertise to help steer scalability and stability improvements early in the life-cycle of development while working with the rest of the team to automate existing processes that deploy, test, and lead our production environments.
• Train teams to improve self-healing and self-service cloud-based ecosystems in an evolving AWS infrastructure.
• Build internal tools to demonstrate performance and operational efficiency.
• Develop comprehensive monitoring solutions to provide full visibility to the different platform components using tools and services like Kubernetes, Sumologic, Prometheus, Grafana.
• Identify and troubleshoot any availability and performance issues at multiple layers of deployment, from hardware, operating environment, network, and application.
• Work cross-functionally with various teams to improve Numerator’s infrastructure through automation.
• Work with other teams to assist with issue resolutions related to application configuration, deployment, or debugging.
• Lead by example and evangelize DevOps best practice within other engineering teams at Numerator.
Skills & Requirements
What you bring
• A minimum of 3 years of work experience in backend software, DevOps, or a related field.
• A passion for software engineering, automation and operations and are excited about reliability, availability and performance.
• Availability to participate in after-hours on-call support with your fellow engineers.
• Strong analytical and problem-solving mindset combined with experience troubleshooting large scale systems.
• Fundamental knowledge in networking; operating systems; package build system (IP subnets and routing, ACL’s, Core Ubuntu, PIP and NPM).
• Experience with automation technologies to build, deploy and integrate both infrastructure and applications (e.g., Terraform, Ansible).
• Experience using scripting languages like Python and *nix tools (Bash, sed/awk, Make).
• You enjoy developing and managing real-time distributed platforms and services that scale billions of requests.
• Have the ability to manage multiple systems across stratified environments.
• A deep enthusiasm for the Cloud and DevOps and keen to get other people involved.
• Experience with scaling and operationalizing distributed data stores, file systems and services.
• Running services in AWS or other cloud platforms, strong experience with Linux systems.
• Experience in modern software paradigms including cloud applications and serverless architectures.
• You look ahead to identify opportunities and foster a culture of innovation.
• BS, MS or Ph.D. in Computer Science or a related field, or equivalent work experience.
Nice to haves
• Previous experience working with a geographically distributed software engineering team.
• Experience working with Jenkins or Circle-CI
• Experience with storage optimizations and management
• Solid understanding of building scalable, highly performant systems and services
• Expertise with big data, analytics, machine learning, and personalization.
• Start-up or CPG industry experience
If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.
Disclaimer: We do not charge any fee for employment and the same applies to the Recruitment Partners who we work with. Numerator is an equal opportunity employer. Employment decisions are based on merit. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Numerator interview process or seeking employment with us. These would be fraudulent in nature. Anyone dealing with such individuals/agencies/
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are looking for a Digital Marketing Manager with a mix of creative and analytical skills to develop, implement, track and optimize our marketing campaigns across all digital channels.
About us
BetterInvest is an investment platform focused on generating passive income streams and building wealth for investors.
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- Use analytics tools to monitor and do complete data analysis from website traffic till conversion
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Must have Laravel/Codeigniter Experience.
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