Travel Consultant (Customer Support)
Job Title: Customer Support Executive – Travel/Airline Process (Blended)
We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.
Process Overview:
- Industry Preference: Airline / Travel Industry Background.
- Experience Required: Minimum 6 months in Travel Industry (Mandatory).
- Process Type: Blended (Chat & Voice Support).
- Working Days: 5 Days a Week.
- Transportation: Both-side Cab Facility.
- Communication Level: Excellent English Communication (C1 Level Required).
- Qualification: Graduate / Undergraduate.
- Typing Speed: Minimum 35 WPM with 90% Accuracy.
- Salary: Up to ₹32,000 CTC
Roles & Responsibilities:
- Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
- Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
- Resolve customer concerns efficiently while ensuring high customer satisfaction.
- Maintain proper documentation of customer interactions in the system.
- Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
- Coordinate with internal teams for escalations and issue resolution.
- Ensure adherence to company policies, compliance standards, and service guidelines.
This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon