Travel Consultant (Customer Support)

at Growing Stars Consulting Private Limited

Travel Consultant (Customer Support)

Growing Stars Consulting Private Limited

Company

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Travel Consultant (Customer Support)

at Growing Stars Consulting Private Limited

Posted by MOHAMMAD FAIZ

1 - 5 yrs

₹3L - ₹4L / yr

Delhi, Gurugram, Noida, Ghaziabad, Faridabad

Skills

Travel management

Customer Support

Customer Relationship Management (CRM)

Customer Service

Customer Success

Airlines

Travel Sales

Travel Customer Support

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

Industry Preference: Airline / Travel Industry Background.
Experience Required: Minimum 6 months in Travel Industry (Mandatory).
Process Type: Blended (Chat & Voice Support).
Working Days: 5 Days a Week.
Transportation: Both-side Cab Facility.
Communication Level: Excellent English Communication (C1 Level Required).
Qualification: Graduate / Undergraduate.
Typing Speed: Minimum 35 WPM with 90% Accuracy.
Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
Resolve customer concerns efficiently while ensuring high customer satisfaction.
Maintain proper documentation of customer interactions in the system.
Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
Coordinate with internal teams for escalations and issue resolution.
Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

Process Overview:

Industry Preference: Airline / Travel Industry Background.
Experience Required: Minimum 6 months in Travel Industry (Mandatory).
Process Type: Blended (Chat & Voice Support).
Working Days: 5 Days a Week.
Transportation: Both-side Cab Facility.
Communication Level: Excellent English Communication (C1 Level Required).
Qualification: Graduate / Undergraduate.
Typing Speed: Minimum 35 WPM with 90% Accuracy.
Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
Resolve customer concerns efficiently while ensuring high customer satisfaction.
Maintain proper documentation of customer interactions in the system.
Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
Coordinate with internal teams for escalations and issue resolution.
Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

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About Growing Stars Consulting Private Limited

Founded :

2023

Type :

Products & Services

Size :

20-100

Stage :

Bootstrapped

About

N/A

Company social profiles

N/A

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