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Travel Consultant (Customer Support)
Travel Consultant (Customer Support)
Growing Stars Consulting Private Limited's logo

Travel Consultant (Customer Support)

MOHAMMAD FAIZ's profile picture
Posted by MOHAMMAD FAIZ
1 - 5 yrs
₹3L - ₹4L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Travel management
Customer Support
Customer Relationship Management (CRM)
Customer Service
Customer Success
Airlines
Travel Sales
Travel Customer Support

Job Title: Customer Support Executive – Travel/Airline Process (Blended)


We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.


Process Overview:

  • Industry Preference: Airline / Travel Industry Background.
  • Experience Required: Minimum 6 months in Travel Industry (Mandatory).
  • Process Type: Blended (Chat & Voice Support).
  • Working Days: 5 Days a Week.
  • Transportation: Both-side Cab Facility.
  • Communication Level: Excellent English Communication (C1 Level Required).
  • Qualification: Graduate / Undergraduate.
  • Typing Speed: Minimum 35 WPM with 90% Accuracy.
  • Salary: Up to ₹32,000 CTC


Roles & Responsibilities:

  • Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
  • Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
  • Resolve customer concerns efficiently while ensuring high customer satisfaction.
  • Maintain proper documentation of customer interactions in the system.
  • Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
  • Coordinate with internal teams for escalations and issue resolution.
  • Ensure adherence to company policies, compliance standards, and service guidelines.


This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Growing Stars Consulting Private Limited

Founded :
2023
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

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Company social profiles

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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