Travel Consultant (Customer Support)

In this role, you'll:

• Manage our SaaS web app, ensuring its roadmap, quality of performance, reliability, and security 💻
• Engage directly with customers to understand their needs and translate feedback into actionable engineering tasks 🗣️📝
• Collaborate with our sales and marketing teams, providing engineering updates and insights to support their efforts 🤝📈
• Oversee technical documentation to enhance visibility and communication within the organization 📚👀

We're seeking a tech-savvy leader with a strong software engineering background and experience managing agile teams. You'll drive our technical strategy, ensure our product roadmap stays on track, and foster a culture of continuous innovation. 🚀

Primary Duties and Responsibilities :

✓ Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
✓ Follow-up with patients on overdue accounts.
✓ Create weekly/monthly collection reports to gauge the progress made.
✓ Respond to Patient queries in a timely and professional manner.
✓ Raise exceptions wherever required for the client/supervisor to review before taking any final decision
✓ Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements:
✓ Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
✓ Detail orientation, strong analytical and problem-solving skills.
✓ Should be a quick learner with the ability to learn new tools.
✓ Must have the ability to multitask and work under pressure with minimum supervision.

Skills:

✓ Excellent in English Communication (Verbal and written).

 Eligibility of Candidates :

✓ Immediate joining

✓  Excellent in English Communication (Verbal and written).

✓  Comfortable to work in the night shift.

✓   Experienced candidates are welcome.

 Benefits :

 ✓ Friendly environment.

✓   Fixed shift.

✓   5 days workings

Games2win World :

Games2win is a leading global mobile games publisher. Our games have over 400 million downloads and are played by over 15 million monthly active players. We take pride in building our own Intellectual Property (IP) and using the strength of our consumer love to market our games! That’s why most of our downloads are generated without advertising support or paid installations.

A few of our global hit titles are Driving Academy, Decisions, International Fashion Stylist, and many more.

To learn more about us, visit https://games2winmedia.com/company-profile/">https://games2winmedia.com/company-profile/

Based in: Mumbai / Remote

As a UI/UX Artist, you will be working on the overall user experience of the game in all aspects and phases of production, you propose solutions to translate game design requirements into usable and memorable graphical user interfaces

What do you need to do? (Role and Responsibilities)

• You will work closely with the Product Managers and Game Designers to create clean, clutter-free, user-centric, trendy and easy to understand user interfaces (UI) for mobile games.
• You need to be dedicated to researching and playing hundreds of mobile games to understand best practices in the Industry.
• Work on the UI design (Flows, Menus and HUDs) as per requirements.
• Explore and create high fidelity mockups and then the individual graphical elements needed for mobile screens, including iconography.
• Create wireframes or modify existing screen flows based on design specifications or feedback.
• Apply and maintain a consistent look and feel throughout the UI.
• Ability to make design decisions and take on design problems independently, present and sell design concepts.

Who could you be? Background and Experience:

• You should have a background in graphic design/interaction design/HCI related areas. You should have at least 4-5 years of experience in mobile games/apps.
• At least shipped 5 apps/games as an UI/UX Artist.
• You are proficient with prototyping tools such as Axure, Adobe XD, Figma, Sketch, Photoshop, Illustrator or other software for creating flowcharts, wireframes and Final UI Design mock-ups.
• Hands-on experience or knowledge of Unity 3D is a plus.
• Strong foundational graphic design skills (colour theory, composition, typography etc).
• Possess an excellent understanding of visual design principles, style guidelines, design processes, and creative workflow.
• Bring art to life while improving the UX with visuals.
• Excellent communication skills and high attention to detail.
• Ability to give and receive constructive criticism and critique with a focus on improving quality
• Team player with a great attitude & love for mobile games

Educational Qualifications:

• Bachelor’s degree in graphic arts, interaction design, or equivalent industry experience in the design field.

• Set up, manage, automate and deploy AI models in development and production infrastructure.
• Orchestrate life cycle management of AI Models
• Create APIs and help business customers put results of the AI models into operations
• Develop MVP ML learning models and prototype applications applying known AI models and verify the problem/solution fit
• Validate the AI Models
• Make model performant (time and space) based on the business needs
• Perform statistical analysis and fine-tuning using test results
• Train and retrain systems when necessary
• Extend existing ML libraries and frameworks
• Processing, cleansing, and verifying the integrity of data used for analysis 
• Ensuring that algorithms generate accurate user recommendations/insights/outputs
• Keep abreast with the latest AI tools relevant to our business domain

• Bachelor’s or master's degree in Computer Science, Statistics or related field 
• A Master’s degree in data analytics, or similar will be advantageous.
• 3 - 5 years of relevant experience in deploying AI models to production
• Understanding of data structures, data modeling, and software architecture
• Good knowledge of math, probability, statistics, and algorithms
• Ability to write robust code in Python/ R
• Proficiency in using query languages, such as SQL
• Familiarity with machine learning frameworks such as PyTorch, Tensorflow and libraries such as scikit-learn
• Worked with well know machine learning models ( SVM, clustering techniques, forecasting models, Random Forest, etc.)
• Having knowledge in CI/CD for the building and hosting the solutions
• We don’t expect you to be an expert or an AI researcher, but you must be able to take existing models and best practices and adapt them to our environment.
• Adherence to compliance procedures in accordance with regulatory standards, requirements, and policies. 
• Ability to work effectively and independently in a fast-paced agile environment with tight deadlines 
• A flexible, pragmatic, and collaborative team player with an innate ability to engage with data architects, analysts, and scientists.

Responsibilities:

• Developing and providing maintenance support for WordPress sites
• Migrating websites from other platforms to WordPress
• Integrating and setting up plugins like WPML, Yoast SEO, Elementor, WPBakery Page Builder Membership, etc.
• Optimizing page speed of WordPress sites
• Implementing SEO/CRO best practices in WordPress sites
• Transforming complex PSD layouts into pixel-perfect Responsive Wordpress websites.
• Creating responsive website designs
• Working under tight deadlines
• Handling multiple projects at the same time
• Producing high-quality work with a strong focus on detail
• Understands WP architecture and knows how to perform database and code optimization for WordPress
• Test, debug, analyze and fix application problems/issues.

Experience:

• Strong knowledge of WordPress Platform
• Expertise in HTML5, CSS3, JavaScript
• Proficiency in PHP/MYSQL and AJAX
• Minimum 2 years of experience in WordPress Development
• Understanding of W3C Web Standards/Semantics and Accessibility Guidelines
• Understanding of WordPress core functions and working concepts

Education:

Any Graduate in Any Specialization. Preferred Computer Science/IT Background.

• Bachelor’s degree in technology related field

• Minimum of 1 + years Major ERP system experience

• Functional / technical proficiency in designing, configuring and implementing in ERP System

• Strong understanding of order management, billing, and ERP master data

• Strong verbal and written communication ·

• Strong analytical and problem-solving skills, critical thinking and innovation

• Ability to work independently as well as in a team environment

• Must be detailed-oriented.

• Ability to develop repeatable development processes with supporting documentation.

• Corrugated Industry Experience