
Company Profile:
EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-to- customer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.
About:
We are seeking a highly motivated and proactive Flight Support Trainee for our team. As a Trainee, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.
Responsibilities:
• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.
• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
Requirements:
• Freshers with good communication skills • 6 Days working and one rotational week off
• Morning Shifts
• Knowledge of international/domestic travel voice process
• Be enthusiastic & have zeal to perform.
Note:
1. Duration of Internship is for Minimum 6 Months
2. Competitive Stipend amount is 12k
3. Certificate will be offered after completion of internship

About EaseMyTrip
About
Discover the best deals on flights, hotels, holiday packages, bus & train tickets. Exclusive offers to make travel dreams a reality at Easemytrip!
Candid answers by the company
Noida
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• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Familiarity with at least one of the following programming languages: ASP.NET Core (C#), JavaScript or PHP
• A solid understanding of how web applications work including security, session management, and best development practices
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development
• Hands-on experience with network diagnostics, network analytics tools
• Basic knowledge of Search Engine Optimization process
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
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• Outstanding problem-solving skills.
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providing information or redirecting queries to appropriate departments or personnel.
International Voice Process
Timing: 6.00 pm to 3.00 pm
Only Male Candidate
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The role will work collaboratively with almost all facets of the agency including our super talented UX, Creative, UI and Development teams as well as our Project Managers.
THE ROLE
Sitting within the delivery team, you will be responsible for:
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https://www.getzuma.com/">https://www.getzuma.com/
Location – Bengaluru
GETZUMA
Senior Backend Engineer
Zuma makes an automated sales agent that converses with 100% of inbound leads, ultimately improving the way consumers interact with businesses and organizations. We’ve built this from the ground up using AI, ML, and human support which helps increase sales conversion and support capacity for businesses of all kinds. Zuma is one of the fastest-growing startups in San Francisco, and is well-funded and backed by world-class investors such as Y-Combinator, Joe Montana’s fund (Liquid 2 Ventures), Day One Ventures, Soma Capital, and other notable angel investors including Austen Allred (from Lambda School), YC’s ex-COO Qasar Younis, among others.
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Job Description
Skills
- o 5+ years of professional software development experience
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- o Should have knowledge about web application development and related technologies
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Good to Have
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