Technical Support Engineer

Job Description – Application Engineer

Position: Application Engineer – L1

Locations: Chennai / Delhi NCR / Pune / Ahmedabad

Experience: 2–5 Years

Qualification: B.E. / B.Tech. in Mechanical Engineering

Reporting To: Territory Sales Manager

Travel Requirement: 90% within the assigned territory

Job Summary

We are looking for an Application Engineer responsible for driving sales growth, developing business in assigned markets, and providing technical consultation and application support for adhesive products. The role involves extensive customer interaction, product demonstrations, technical troubleshooting, and building strong relationships with OEMs, institutions, and large manufacturers.

Key Responsibilities

Drive sales growth and business development in assigned focus markets.

Develop strong technical knowledge of adhesive product technologies and applications.

Understand customer requirements and recommend appropriate product solutions.

Provide pre-sales technical consultation and application support.

Conduct product demonstrations and explain technical specifications and applications.

Develop and maintain strong relationships with key decision-makers and influencers at large manufacturers.

Support product specification and approval with institutions and OEMs.

Identify new business opportunities and develop a healthy project pipeline.

Meet prospective clients regularly to understand their requirements and provide suitable solutions.

Provide technical support and troubleshooting for product/application-related issues.

Travel extensively within the assigned territory for customer meetings and business development.

Coordinate with internal teams including Purchase, Accounts, Management, and Reporting Manager to ensure smooth customer support.

Maintain timely and accurate sales reports and ensure adherence to reporting deadlines.

Key Skills & Competencies

Technical Sales & Business Development

Pre-Sales Technical Consultation

Adhesive Product Technology & Applications

Technical Product Demonstration

Technical Support & Troubleshooting

Customer Relationship Management

OEM & Institutional Sales

Project Pipeline Development

Application Engineering

Engineering Principles & Product Specifications

Client Communication & Negotiation

Territory Management

Sales Reporting

Eligibility Criteria

B.E. / B.Tech. in Mechanical Engineering is mandatory.

2–5 years of relevant experience.

Experience in technical sales, application engineering, pre-sales, or technical consultation is preferred.

Strong understanding of product specifications, applications, and engineering principles.

Excellent customer-facing and communication skills.

Willingness to travel approximately 90% within the assigned territory.

Working Conditions

Approximately 90% travel within the assigned territory.

Regular client visits and product demonstrations.

High level of customer interaction and field-based business development.

Job Description – Application Engineer – Technical Sales

Company: Elixir-India

Position: Application Engineer

Grade: L1

Locations: Delhi NCR

Experience: 2–5 Years

Qualification: B.E. / B.Tech in Mechanical Engineering

Reporting To: Territory Sales Manager

Job Summary

We are looking for an Application Engineer – Technical Sales with 2–5 years of relevant experience to drive sales growth and business development in assigned markets. The candidate will be responsible for understanding customer requirements, providing technical solutions, developing relationships with OEMs and large manufacturers, and supporting product specification and approval.

The role involves extensive field travel and customer interaction, with approximately 90% travel within the assigned territory.

Key Responsibilities

• Develop a strong understanding of adhesive product technologies and applications.
• Drive sales growth and business development in assigned focus markets.
• Identify new business opportunities and develop a strong project/sales pipeline.
• Build and maintain strong relationships with key decision-makers and influencers at large manufacturing companies.
• Meet prospective clients regularly to understand their technical and business requirements.
• Recommend appropriate products and technical solutions based on customer requirements.
• Conduct product demonstrations and provide technical consultation.
• Support product specification and approval with institutions and OEMs.
• Provide technical support and troubleshooting related to products and applications.
• Travel regularly within the assigned territory for customer meetings and business development.
• Maintain regular communication with the reporting manager regarding client interactions, sales progress, and challenges.
• Submit sales reports and required documentation within defined timelines.

Key Skills & Technical Expertise

• Technical Sales
• Application Engineering
• Pre-Sales & Technical Consultation
• Adhesive Technologies & Applications
• Technical Support & Troubleshooting
• Business Development
• Customer Relationship Management
• Product Demonstration
• OEM Sales
• Project/Sales Pipeline Development
• Knowledge of technical specifications, operational limitations, and engineering principles.

Candidate Requirements

• B.E. / B.Tech in Mechanical Engineering.
• 2–5 years of relevant experience in Application Engineering, Technical Sales, Sales Engineering, or a related field.
• Experience in technical consultation, customer handling, business development, or industrial sales.
• Strong technical understanding and ability to explain product applications to customers.
• Good communication, presentation, negotiation, and relationship-management skills.
• Willingness to undertake extensive field travel.
• Candidates should be comfortable meeting customers regularly and conducting product demonstrations.

Internal & External Coordination

The candidate will work closely with:

• Customers – requirement understanding, product demonstrations, solution recommendation, and relationship management.
• Reporting Manager – sales updates, client interactions, challenges, and business progress.
• Purchase Team – coordination for materials and customer/project requirements.
• Accounts Team – billing and payment-related coordination.
• Management Team – sales performance, strategic initiatives, and business objectives.

Work Conditions

• Approximately 90% travel within the assigned territory.
• Regular customer visits and product demonstrations are required.

Company & Team Overview

Planview's mission is to build the digital future of connected work — empowering business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most. As the leading end-to-end platform for Strategic Portfolio Management (SPM) and Software Product Delivery, Planview's AI-powered solutions give leaders the strategic foresight to prioritize with precision, accelerate value delivery, and adapt with confidence.

Headquarters in Austin, Texas, with over 1,500 employees worldwide, Planview serves more than 3,000 customers and 3.1 million users globally, including 45 of the Fortune 100.

The Support Operations team is at the heart of Planview's customer experience, ensuring that enterprises around the world get the most value from Planview's industry-leading platform. As Planview expands its AI-first portfolio through continued innovation and acquisition, the Support Operations team plays a critical role in delivering consistent, high-quality technical assistance across a growing suite of solutions.

Role Summary

Technical Support Engineer I provides first-level technical support for Planview KeyedIn (enterprise PPM) Customer Care customers and internal employees, serving as the primary point of contact for a defined set of accounts and cases. In this role, you will independently resolve standard cases across user and license administration, project and resource management, reporting, data operations, and integration workflows, while investigating root causes and documenting durable solutions.

You will escalate complex or defect cases appropriately — acting as a liaison between customers and the Development and Cloud Operations teams — and guide customers on the product's proper use and best practices. As you grow, you will take on increasingly complex problems end-to-end and mentor Associate Technical Support Engineers, contributing to a high-performing, collaborative team. Success is measured by case resolution quality, SLA performance, customer satisfaction, and case hygiene.

Key Responsibilities

Customer Support & Case Management

•   Act as the first point of contact for KeyedIn Customer Care customers seeking technical assistance, providing troubleshooting and support via the ticketing system, email, and web-based tools.

•   Accurately log all customer cases, interactions, and resolutions in the case management system (Salesforce).

•   Take a hands-on approach, managing issues from initial contact through final resolution and follow-up, and maintaining full accountability throughout the support lifecycle.

•   Prioritize cases according to severity and SLA commitments, ensuring timely and accurate responses.

•   Maintain case hygiene — accurate status, ownership, and next action — with no-silent-case discipline.

Technical Troubleshooting & Resolution

•   Handle standard KeyedIn administration and configuration requests — support-portal accounts, licence-count updates, user provisioning and termination, login-group publishing, and access/login issues.

•   Resolve standard reporting, widget, dashboard, and how-to cases; assist with routine data export and data-load requests.

•   Investigate root causes, guide customers through corrective steps, and document solutions in the Customer Success Center knowledge base.

•   Escalate complex or defect cases to higher-level engineers or Development with clear reproduction steps and environment details; route Cloud Operations and Development-owned work to the correct team without owning it.

•   Follow the team's call-escalation discipline — move prolonged email threads to a call at the defined threshold to speed resolution.

Product Knowledge & Continuous Improvement

•   Stay current on KeyedIn releases, feature changes, known issues, and system updates.

•   Advise customers on the product's proper use, best practices, and configuration guidance.

•   Contribute to technical notes and knowledge base articles in the Customer Success Center.

•   Collect and communicate customer feedback, recurring issues, and product-quality insights to improve product quality and support processes.

Collaboration & Mentoring

•   Mentor Associate Technical Support Engineers, sharing knowledge and best practices.

•   Build relationships with cross-functional teams including Engineering, Development, Cloud Operations, Product, and Customer value advisor.

•   Function independently as well as part of a cross-functional global team.

•   As needed, participate in on-call or skeleton crew rotation.

Required Qualifications

•   1–3 years of experience in technical support, software support, IT support, or a closely related customer-facing role.

•   Demonstrated ability to independently troubleshoot and resolve technical issues in enterprise software or SaaS environments.

•   Strong written and verbal communication skills in English; ability to explain technical concepts clearly to both technical and non-technical audiences.

•   Experience using ticketing or case management systems (e.g., Salesforce, Jira, Zendesk, or similar).

•   Solid diagnostic and problem-solving skills with a systematic, analytical approach.

•   Proven ability to manage multiple cases simultaneously while maintaining attention to detail and meeting SLA commitments.

•   Ability to work independently and as part of a cross-functional global team.

•   Experience using ticketing or case management systems (e.g., Salesforce, Jira, Zendesk, Dynamics 365, or similar).

Preferred Qualifications

•   Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent practical experience.

•   Familiarity with SaaS application support models and multi-tenant environments.

•   Experience with enterprise databases and SQL querying (SQL Server, Oracle, PostgreSQL, or MySQL).

•   Exposure to REST or SOAP APIs and tools such as Postman or cURL.

•   Practical familiarity with PPM concepts — projects, resources, timesheets, dashboards, reporting/widgets, and custom entities.

•   Understanding of identity and access management concepts (SSO, OAuth, RBAC, SAML).

•   Knowledge of the Planview product ecosystem, particularly KeyedIn or other PPM solutions.

•   Relevant technology certifications (Microsoft, AWS, ITIL, or similar).

Knowledge, Skills & Abilities

•   Willing to accept and adapt to change, showing flexibility and recovering relatively quickly from setbacks.

•   Actively participates in team meetings and seeks out collaboration opportunities without always waiting to be prompted.

•   Seeks feedback from colleagues and peers and integrates that feedback into their approach and work quality.

•   Displays a willingness to develop conflict-resolution skills and facilitate productive discussions with customers and colleagues.

•   Keeps a calm, professional demeanor across a variety of clients and personalities, even when others in the support process may not.

•   Self-motivated, detail-oriented, and organized, with the ability to begin prioritizing work independently.

•   A logical, process-oriented thinker who is positive, proactive, and innovative — a creative problem solver with exceptional customer service skills.

•   Committed to continuous learning, with intellectual curiosity to expand product and technical knowledge and the ability to learn new concepts quickly.

•   Comfortable engaging with AI-assisted tools to accelerate research, issue diagnosis, and knowledge base contributions.

Technical Skillset (Product-Specific)

Experience Required: 1–3 years.

Must Have

•   API — Experience with Postman or similar tools to test APIs, validate responses, and troubleshoot API failures; understanding of REST APIs, HTTP methods, status codes, and request/response flows for troubleshooting integrations.

•   SQL & Relational Databases — Ability to write basic to intermediate SQL queries to validate data, troubleshoot data issues, and understand database relationships.

•   Analytical & Communication Skills — Strong problem-solving ability with the capacity to translate technical findings into clear, actionable guidance for non-technical stakeholders.

•   Application & Log Analysis — Application logs, error analysis, troubleshooting, and root cause identification.

•   Salesforce & Jira — Working knowledge of Salesforce for case management and Jira for defect tracking and ticket management.

•   Web & SaaS Troubleshooting — Web-based applications, SaaS/cloud environments, browser Developer Tools, HTTP/HTTPS, and network troubleshooting.

•   Cloud & Networking — Basic understanding of cloud environments, DNS, SSL/TLS, firewalls, proxies, and connectivity issues.

•   Power BI (basic) — able to read dashboards and reports, understand how filters and slicers change results, and recognize whether a reporting issue is a data, refresh, or configuration problem.

Nice to Have

•   PPM Application Support — Practical familiarity with projects, resources, timesheets, dashboards, reporting/widgets, and custom entities.

•   Reporting & Data — Comfort with report/widget configuration concepts, filters, and data validation.

•   Data Loads & Exports — Ability to handle imports/exports, MS Project imports, and bulk field uploads.

•   Planview Product Familiarity — Any exposure to Planview's portfolio or release management product suite.

Title: Application Engineer (Technical Sales)

Experience: 2 – 5 Years

Location: Ahmedabad / Pune / Chennai / Delhi NCR

Job Type: Full-time

🚀 About the Role

We are looking for a dynamic Application Engineer with strong technical and client-facing skills. The role involves pre-sales, technical consultation, and business development across industrial/mechanical product segments.

🎯 Key Responsibilities

• Provide pre-sales support and technical consultation to clients
• Understand customer requirements and recommend suitable solutions
• Conduct product demonstrations and technical presentations
• Build strong relationships with OEMs, manufacturers & key stakeholders
• Generate and manage sales pipeline within assigned territory
• Travel extensively to meet clients and drive business growth
• Coordinate with internal teams for smooth execution

🛠️ Skills Required

• Technical Sales / Sales Engineering
• Pre-Sales / Solution Consulting
• Product Demonstration
• Client Interaction & Relationship Management
• Technical Support & Troubleshooting

🎓 Eligibility

• B.E. / B.Tech in Mechanical (preferred)
• 2–5 years of experience in Application Engineering / Sales Engineering
• Exposure to industrial products / adhesives / manufacturing solutions

⭐ Good to Have

• Experience working with OEMs / B2B clients
• Strong communication & presentation skills
• Willingness to travel (field role)

💡 Why Join?

• Opportunity to work in a client-facing technical role
• High exposure to industrial & manufacturing clients
• Growth in technical + sales career path

Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.

Responsibilities:

• Answer customer questions through our support queue
• Be the voice of the customer to the Product and Engineering organizations
• Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
• Take ownership of pushing cases to resolution, including working with developers
• Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
• Qualifications (your experience):
• Highly empathetic and passionate about helping others at a moment's notice
• Applied coding knowledge - Front End or API
• Reliable and active team member
• Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
• Conversational fluency in spoken and written English
• 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
• 2+ years of professional experience working in a customer-facing role
• Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)

We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

·        Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.

·        Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

·        Assist in designing and implementing effective software solutions.

·        Track user tickets and ensure timely resolutions.

·        Coordinate with the development team for any new feature requirements.

Requirements:

·        1–2 years of EdTech preferably school ERP/CRM

·        Excellent communication skills with fluency in English (mandatory)

·        Strong presentation and interpersonal skills.

·        Proficiency in Microsoft Office (Excel, Word, etc.).

·        Strong analytical and problem-solving abilities.

·        ERP certification (e.g., “Data Analyst”) is a plus.

What We Offer

•      Fixed CTC

•      Annual Off site Retreats

•      Rapid career growth with structured training and on-the-job mentorship

•      Opportunity to impact the lives of learners via tech.

•      Monthly Trainings & Skill Development to sharpen product expertise

•      Employee of the Month & Rewards & Recognition Programs

•      Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture

Position- Technical Support executive

Relevant Experience: 1-2 Years (Ed Tech ERP)

Locations- Noida

Key skills- Presentation Skill, Computer Knowledge, ERP Knowledge, Good Communication Skills, MS Excel Skills

Minimum Qualification:- Bachelor’s degree mandatory.

What we’re looking for

We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

·        Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.

·        Address and resolve tickets raised by clients for technical issues to ensure seamless operations.

·        Assist in designing and implementing effective software solutions.

·        Track user tickets and ensure timely resolutions.

·        Coordinate with the development team for any new feature requirements.

Requirements:

·        1–2 years of EdTech preferably school ERP/CRM

·        Excellent communication skills with fluency in English (mandatory)

·        Strong presentation and interpersonal skills.

·        Proficiency in Microsoft Office (Excel, Word, etc.).

·        Strong analytical and problem-solving abilities.

·        ERP certification (e.g., “Data Analyst”) is a plus.

What We Offer

•      Fixed CTC

•      Annual Off site Retreats

•      Rapid career growth with structured training and on-the-job mentorship

•      Opportunity to impact the lives of learners via tech.

•      Monthly Trainings & Skill Development to sharpen product expertise

•      Employee of the Month & Rewards & Recognition Programs

•      Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Experience: 5–7 Years

Qualification: M.Sc. / M.Tech. in Chemistry, Pharmaceutical Chemistry, or related field

Department: R&D / Process Development

Preferred Background: Pharmaceutical / API / Injectable Iron Complex Development

Role Purpose

We are seeking an experienced R&D professional with 5–7 years of hands‑on expertise in the development of iron complexes, particularly ferric and ferrous iron‑based products. The role involves process development, optimization, troubleshooting, scale‑up, and technology transfer.

Key Responsibilities

• Develop and optimize ferric and ferrous iron complexes and related iron‑based products.
• Design and execute laboratory and pilot‑scale experiments for new product development.
• Work on reaction chemistry, complex formation, precipitation, oxidation/reduction, and process parameters.
• Develop processes for iron sucrose, iron polymaltose, ferric carboxymaltose, iron isomaltoside, and other iron‑carbohydrate/polymer complexes.
• Optimize critical quality attributes such as molecular weight, particle size, iron content, solubility, stability, and purity.
• Troubleshoot precipitation, aggregation, yield, and batch consistency issues.
• Document process parameters, batch procedures, development reports, and scale‑up protocols.
• Collaborate with Analytical, QC, QA, Production, and Engineering teams.
• Support pilot trials, process scale‑up, technology transfer, and validation batches.
• Evaluate raw materials and interpret analytical results (GPC, particle size, zeta potential, iron assay, elemental analysis).
• Identify opportunities for process improvement, yield enhancement, and cost reduction.

Required Technical Skills

• Strong knowledge of iron chemistry and coordination/complex chemistry.
• Hands‑on experience in ferric/ferrous iron complex development.
• Understanding of oxidation/reduction chemistry and critical process parameters.
• Experience in process optimization and scale‑up from lab to pilot scale.
• Ability to correlate process parameters with product quality and analytical results.
• Strong troubleshooting and technical documentation skills.

Preferred Experience

Candidates with direct experience in pharmaceutical/API development of parenteral iron products or injectable iron complexes will be highly preferred.

Ideal Candidate

A technically strong R&D professional capable of independently taking an iron‑complex product from lab development → process optimization → pilot trial → scale‑up → technology transfer.