Technical Support Engineer

Job Title: Team Leader

Location: Jaipur

Shift: 9:00 AM – 8:00 PM (Day Shift)

We are hiring experienced professionals with strong sales expertise and leadership skills to manage and motivate our outbound sales team in Jaipur.

Requirements:

• Excellent communication & interpersonal skills
• Outbound sales experience preferred
• Strong sales background (highly desirable)
• Minimum 1 year of team handling experience

Key Responsibilities:

• Lead, mentor, and motivate the sales team to achieve targets
• Monitor performance and provide actionable feedback
• Ensure adherence to sales processes & quality standards
• Handle escalations and resolve customer issues
• Prepare reports on team performance
• Train and guide new members for better productivity

Our client is the industry-leading provider of AI Assisted Conversational messaging

solutions. They help Professionals and Institutes such as Doctor, Lawyers and Hospitals and

Education Institutes drive consumer experience over text messaging channels like SMS/

Whatsapp in their Enquiry management and Customer support processes. As a forward-

thinking global company, it continues to innovate and develop cutting-edge technologies like

Conversational AI, Chatbots, and Omnichannel solutions that redefine how businesses

digitally communicate with their customers. They integrate with Top CRMs like Salesforce,

Zoho, Hubspot among others to drive engagement in key moments, and have acquired 5000

customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to

large global staffing companies and large insurance companies).

As the Director of Sales, you will play a pivotal role in driving business growth by engaging,

winning, and retaining customers for their messaging solutions. Their approach emphasizes

consultative selling, supported by cutting-edge sales tools across the entire funnel. Key

responsibilities include building and leading a sales team in India, achieving ambitious sales

targets, managing a pipeline of prospects, and forecasting performance with precision.

Key Responsibilities:

● Sales Team Leadership: Build and lead a high-performing sales team, ensuring the

achievement of a sales targets

● Pipeline Management: Develop and manage a robust pipeline of prospects to

consistently deliver positive results.

● Forecasting Accuracy: Provide accurate monthly and quarterly performance

forecasts, maintaining a 10-20% margin of error from actual bookings.

● Collaboration with Customer Success and Development Teams: Work closely

with customer success and development teams to meet customer requirements

effectively.

● Market Insights and Playbooks: Collaborate with the US-based VP Marketing to

identify market opportunities, work with large/medium customers and partners, and

create relevant sales playbooks and collaterals.

● Customer Engagement: Understand customer sales and marketing processes,

provide consultancy on best messaging programs, and evangelize company’s

solutions.

● Ensure the team is able to generate their own leads to meet assigned quotas.

What we need:

● Minimum 12+ years hands-on prior work experience with SaaS sales

● Prefer at least 6-8 years successfully running a sales organization (team)

● Willingness to work in US shift timing- 7pm- 4am IST.

● Love crushing goals and quotas

● Ability to live, eat and breathe data and insights. You should also be able to look at

Customer’s dashboard and make sense of what’s happening - which campaigns are

performing, who are their most responsive sales guys etc.

● Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but

long-term planning, quick and agile execution which can be measured on a day-to-

day basis.

● Breathes Customers - Extremely customer centric and willingness to go that extra

mile to win a customer and more importantly woo them. This is their Core Value and

they want the DoS to exhibit it aplenty.

● Self-starter, motivated individual - who can work alone and create an impact

● Strong team player - Ability to work with cross geographical teams and in different

time zones.

Company Benefits:

● Attractive Salary: Enjoy a generous fixed compensation that recognizes your

expertise and leadership.

● Performance-based Incentives: Your contributions and achievements will be

rewarded through performance-based incentives, reflecting the value you bring to the

organization.

● Bonus Compensation: Standout performance may lead to additional bonuses

through the reward process, recognizing your exceptional contributions.

● Comprehensive Insurance Coverage: Group medical insurance for you, your

spouse, and two children, along with personal accidental insurance.

● Shift Allowance: Additional compensation is offered for specific shifts, ensuring that

you are fairly rewarded for your commitment and dedication.

● Employee Wellness: Well-being of employees is at the forefront. Work in an

environment that promotes a healthy work-life balance, allowing you to excel in both

your professional and personal life.

● Experience of a lifetime:

○ The freedom and flexibility to handle your role in a way that’s right for you

○ Gain exposure to a dynamic and growing global business environment

○ Exposure to innovative and cutting-edge technology and tools 

○ Scope to showcase one’s analytical capabilities and make high impact

contributions to Business teams

UKG is looking to hire a Lead Software Engineer to join our extremely talented Data Science team. As a Lead Software Engineer at UKG, you’ll be embedded on the Data Science team where you can work on the next generation AI Platform. You’ll get to work directly with other Engineers, Software Testers, Business Analysts, Product Managers, and Directors, all of whom make up the team. In this highly collaborative environment, you will have the opportunity to grow as a software engineer, and even help mentor others.

This position requires excellent object-oriented programming skills and knowledge of design patterns. They will be involved in the deployment of our AI Platform/Services solution on the cloud. The job requires you to be able to design, develop, troubleshoot, and debug complex software applications at the enterprise level. We are looking for a software engineer who is passionate about programming and truly enjoys what they do. The ideal candidate for the Python Engineer position is someone who has a can-do attitude and is an innovative thinker.

UKG works in an agile environment where there are daily stand-ups, code reviews, and constant communication within each self-managed cross-functional team. The ability to communicate effectively with Business Analysts and Software Testers, as well as work closely with other team members are key components for success in this position.

Primary Responsibilities:

• Collaborate with members of the team to solve challenging engineering tasks on time and with high quality.
• Engage in code reviews and training of team members.
• Support continuous deployment pipeline code.
• Situationally troubleshoot production issues alongside the support team.
• Continually research and recommend product improvements.
• Create and integrate features for our enterprise software solution using the latest Python technologies.
• Write web services, business objects, and other middle-tier framework using Python
• Actively communicate with team members to clarify requirements and overcome obstacles to meet the team goals.
• Leverage open-source and other technologies and languages outside of the Python platform.
• Develop cutting-edge solutions to maximize the performance, scalability, and distributed processing capabilities of the system.
• Provide troubleshooting and root cause analysis for production issues that are escalated to the engineering team.
• Work with development teams in an agile context as it relates to software development, including Kanban, automated unit testing, test fixtures, and pair programming.

Qualifications

• 5-8 years experience as a Python developer on enterprise projects using Python, Flask, FastAPI, Django, PyTest, Celery and other Python frameworks.
• Software development experience including: object-oriented programming, concurrency programming, modern design patterns, RESTful service implementation, micro-service architecture, test-driven development, and acceptance testing.
• Familiarity with tools used to automate the deployment of an enterprise software solution to the cloud, Terraform, GitHub Actions, Concourse, Ansible, etc.
• Proficiency with Git as a version control system
• Experience with Docker and Kubernetes
• Experience with relational SQL and NoSQL databases, including MongoDB and MSSQL.
• Experience with object-oriented languages: Python, Java, Scala, C#, etc.
• Experience with testing tools such as PyTest, Wiremock, xUnit, mocking frameworks, etc.
• Experience with GCP technologies such as BigQuery, GKE, GCS, DataFlow, Kubeflow, and/or VertexAI
• Excellent problem solving and communication skills.

1. Must be familiar with the usage of accounting software like tally or similar

2. Good command of MS Excel, MS Word

3. Preparation of salary statements, departmental returns

4. Any other work assigned from time to time

Role Description

This is a full-time on-site role for a Business Development Executive. The Business Development Executive will be responsible for new business development, lead generation, business communication, and account management. The role involves identifying and pursuing new business opportunities, establishing and maintaining client relationships, and meeting business targets.

Qualifications

• New business development, lead generation, and business communication skills
• Account management skills
• Excellent interpersonal and communication skills
• Ability to build and maintain relationships with clients
• Strong negotiation and persuasion skills
• Ability to work independently and as part of a team
• Prior experience in business development or sales

What you need to have: