Customer Support Executive

Here is the Job Description - 

Location -- Viman Nagar, Pune

Mode - 5 Days Working

Required Tech Skills:

 ● Strong at PySpark, Python

 ● Good understanding of Data Structure 

 ● Good at SQL query/optimization 

 ● Strong fundamentals of OOPs programming 

 ● Good understanding of AWS Cloud, Big Data. 

 ● Data Lake, AWS Glue, Athena, S3, Kinesis, SQL/NoSQL DB  

About Company

They are group of companies based out of Pune, seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world’s under-privileged citizens.

Responsibilities

• Formulate business strategy with others in the executive team

• Design policies that align with overall strategy

• Implement efficient processes and standards

• Coordinate customer service operations and find ways to ensure customer retention

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

• Ensure compliance and data accuracy

• Oversee the implementation of technology solutions throughout the organization

• Manage contracts and relations with customers, vendors, partners and other stakeholders

• Oversee expenses and budgeting to help the organization optimize costs and benefits

• Mentor and motivate teams to achieve productivity and engagement

• Report on operational performance and suggest improvements

Requirements and skills

• Proven experience as Head of Operations, Operations Director or similar leadership role

• Familiarity with all business functions including HR, finance, supply chain and IT

• Good IT knowledge

• Good with numbers and financial planning – budgets and business plans

• Outstanding communication and negotiation skills

• Excellent organizational and leadership ability

• Analytical mind

• Problem-solving aptitude

• Bachelor’s degree (or equivalent) or Masters in business administration or related field

• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

Please note - this job is based physically out of Mauritius. You will have to physically relocate to Mauritius. Relocation support will be provided.

Max salary can go upto 30Lacs depending on current salary.

Tax structure in Mauritius is only 15%, so more in hand salary compared to India.

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› Are you looking for a new challenge in a dynamic and fast-growing company?

Following our successes, we are expanding our capabilities and are looking for a Technical Architect on Dynamics 365 included Finance and Operations(formerly Dynamics AX).

› IN THIS ROLE

 In collaboration with the projects' solution architects, you will define the D365 technical architecture to be implemented.

 Your interpersonal skills will allow you to work in close collaboration with our clients' technical experts.

 Expert in Finance & Operations you have a good experience on one or two D365 Apps. You are willing to work on all available D365 Apps (Project Operations, CE, FS, ....), Dataverse...

 In collaboration with the team of functional consultants, you will participate in the enrichment and integration of the standard Microsoft Dynamics 365 solution to meet the challenges of our customers.

 You will translate our customers' functional specifications into technicalspecifications that can be used by the technical team, particularly to help our nearshore team.

 You are able to act as a technical leader and bring your experience to the whole team

 You can handle complex developments and interfaces

 You advise our customers on the use of Azure tools and D365 derivatives

 You provide support in the sales phase in the form of pre-sales activities and solution concepts, demonstrations, ....

OUR OFFER

 Work at one of the leading Swiss IT service providers, leader in Microsoft technologies with more than 100 collaborators in Dynamics 365

 A sector in strong development and a supportive culture with excellent opportunities for professional and personal training and development

 Interesting and varied tasks

 A close collaboration with Microsoft, as gold partner

 Work in local and international deployments 

ABOUT YOUR PROFILE

The ideal Candidate will have:

 A certification on Microsoft Dynamics AX2012R3 or Dynamics 365 FO for your functionalspecialty

 Master's degree or more

 8+ years’ experience in implementing Dynamics AX / Dynamics 365 in an IT service company (senior)

 Good process knowledge in development,support, ERP project orservices companies

 Very good knowledge of Dynamics AX/365 over the entire technical range, a second apps(D365CE, … ) is a plus.

 In-depth knowledge in a specialist area (e.g.ERP domain, Dataverse, CE, …) and corresponding expert knowledge in Dynamics AX/365

 Basic database knowledge and knowledge of the data structure of Dynamics AX/365

 Abilities to prepare architecture and analysis documents in a structured and understandable form

 Team player with conflict resolution potential

 Strong communication skills combined with social competence.

 French knowledge is a plus.

 Ability to travel to Switzerland for short term

We are looking for an experienced IOS developer with a track record of developing Mobile applications, user-friendly and high-performing applications.

Experience:
2-3 years of experience in iOS Development

Job Location:
Lucknow

Skills Required:
Programming Languages: Swift ,Objective C, Cocoa, XML, JSON
Operating Systems/Development Platforms: MAC, iOS all versions

Roles and Responsibilities :

• Experience in various aspects of the Agile SDLC including application development
  (application structure, operating system APIs, debugging, performance, security) and
  deployment.
• Experience with rest APIs, offline storage, and threading.
• Strong experience in memory management, performance tuning, and resource
  optimizations.
• Experience in working with Test-driven development (TDD).
• Experience in Unit Testing and UI testing.
• Programming iOS native mobile applications from specifications.
• Scope, analyze, design, test, debug and implement complex iOS mobile applications.
• Cutting-edge native mobile application prototyping and development on iPhone/iPad.

Desired Candidate Profile

• 2+ years of experience in mobile application design and development.
• 2+ years of experience with iPhone development platforms experience developing native ios apps: swift, ios SDK, and Xcode.
• Experience integrating with third-party libraries, Restful API, and JSON.
• Deep familiarity with objective-c and cocoa touch experience working with ios frameworks such as core data, core animation, core graphics, and core text working knowledge of the general mobile landscape, architectures, trends, and emerging technologies experience integrating with WebSocket,  VOIP, call kit.
• Must be self-motivated, possess strong communication skills, and be able to work in a team-oriented environment

Hello,

Greetings for the day !!!

We are hiring "Technical Support L3 - Exchange Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!

Position: Technical Support L3 - Exchange Server

Must Have Skills

Exchange Server, O365

Experience Level: 4+ Years

Required Skills

1. Knowledge of Exchange Management & troubleshooting.
2. Knowledge of Office 365 Management & troubleshooting.
3. Knowledge of Active Directory management & troubleshooting.
4. Knowledge of mail routing and client connectivity.
5. Knowledge of Back up configuration & troubleshooting.
6. Well versed with Windows event log & analysis.
7. Enthusiasm for learning new skills.
8. Good communication skills - both written and verbal.
9. Passion for providing exceptional service to customers.
10. Strong sense of ownership and accountability.
11. Strong work ethics.

Roles & Responsibility:

1. Expert knowledge of Exchange 2010, 2013, 2016, and 2019 its troubleshooting.
2. Advanced Knowledge of handling Office 365 issues.
3. Advanced Knowledge of Active Directory Replication, Permission Management, Group Policy, and troubleshooting will be added advantages.
4. Must have a minimum of 4 years working experience and intimate proficiency with Microsoft Exchange 2010, 2013, 2016, and 2019 administration and troubleshooting in a large-scale multi-site environment.
5. Must have skills in deploying Exchange in a large enterprise environment.
6. Knowledge of Exchange Hardening.
7. Expert knowledge of mail flow and third-party smart host filtering.
8. Expert knowledge of Outlook and OWA configuration and troubleshooting.
9. Expert knowledge in Troubleshooting issues by checking Exchange Logs and Windows Event Logs.
10. Advanced knowledge in a clustered environments (Windows Cluster / DAG).
11. Expert knowledge in Backup Applications with respect to Active Directory and Microsoft Exchange 2010, 2013, 2016.
12. Good to have knowledge of Azure.

Employment Mode: Permanent Opportunity

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

Pune - Hinjewadi Phase 2