Customer Support Executive
1 - 2 yrs
₹3L - ₹3.6L / yr
Ahmedabad
Skills
Communication Skills
English Proficiency
Customer Service
Customer Support
Customer Success
Customer Support Executive
We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.
We are looking for person with following knowledge:
- Good command over English
- Basic Computer working knowledge
- Customer Support Knowledge
- Some knowledge about Web Sites
- Basic knowledge about ecommerce
Nice to have
- Working knowledge of Chat and Ticketing System
- Any other language would be added advantage
- Positive and helping Attitude
Key Responsibility:
- Manage large amounts of chats and Tickets
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer information with vendors.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
- Proven customer support experience or experience as a client service representative at least 2 year experience
- Strong typing skills, active Listening skill and fluency in English Language.
- Familiarity with Ticketing/Chat systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, priorities, and manage time effectively
- Bachelors degree and throughout English Medium
- Willing to work in Shifts
Benefits:
- Great environment with work/life balance
- 5 Days working (Rotational shifts)
- Best package in the industry
- Great technical guidance to expand your career/professional knowledge
- Referral Bonus
Job Location: Ahmedabad, Gujarat, India.
For more details go through our website: https://positiwise.com/
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About Positiwise Infotech Pvt Ltd
Founded :
2005
Type :
Products & Services
Size :
20-100
Stage :
Profitable
About
N/A
Company social profiles
N/A
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