Customer Support Executive
We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.
We are looking for person with following knowledge:
- Good command over English
- Basic Computer working knowledge
- Customer Support Knowledge
- Some knowledge about Web Sites
- Basic knowledge about ecommerce
Nice to have
- Working knowledge of Chat and Ticketing System
- Any other language would be added advantage
- Positive and helping Attitude
Key Responsibility:
- Manage large amounts of chats and Tickets
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer information with vendors.
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:
- Proven customer support experience or experience as a client service representative at least 2 year experience
- Strong typing skills, active Listening skill and fluency in English Language.
- Familiarity with Ticketing/Chat systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, priorities, and manage time effectively
- Bachelors degree and throughout English Medium
- Willing to work in Shifts
Benefits:
- Great environment with work/life balance
- 5 Days working (Rotational shifts)
- Best package in the industry
- Great technical guidance to expand your career/professional knowledge
- Referral Bonus
Job Location: Ahmedabad, Gujarat, India.
For more details go through our website: https://positiwise.com/
Shubham Vishwakarma
Full Stack Developer - Averlon
About Positiwise Infotech Pvt Ltd
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