Customer Support Executive

Role Overview 

We are looking for enthusiastic and driven interns to support our sales and marketing initiatives. This role provides hands-on experience in lead generation, client communication, digital marketing, and brand promotion. 

Key Responsibilities 

Sales 

• Identify and generate leads through various channels  
• Reach out to potential clients via email, calls, or LinkedIn  
• Assist in pitching products/services to prospects  
• Maintain and update lead trackers and CRM tools  
• Support the sales team in closing deals and follow-ups  

Marketing 

• Assist in planning and executing marketing campaigns  
• Create and manage content for social media platforms  
• Support digital marketing efforts (SEO, email campaigns, ads)  
• Conduct market research and competitor analysis  
• Help in brand building and promotional activities  

Good to Have 

• Experience with social media marketing tools  
• Knowledge of CRM tools (HubSpot, Zoho, etc.)  
• Basic understanding of SEO, content marketing, or analytics  
• Creative thinking and problem-solving ability  

 Who Should Apply 

• Students or recent graduates (BBA, MBA, Marketing, Business, etc.)  
• Candidates interested in sales, marketing, or business development  
• Self-motivated individuals with a willingness to learn  

What You’ll Gain 

• Real-world exposure to sales pipelines and marketing strategies  
• Hands-on experience in client interaction and campaigns  
• Skill development in communication, negotiation, and branding  
• Opportunity for full-time role conversion  

Oracle Functional

Job Description

Oracle EBS Techno Function with 4+ years' of experience

Excellent functional knowledge of Financial modules (Specially GL, FA)

Expertise in Oracle EBS Financial, Project, Purchasing module

Able to understand the accounting concepts

Few technical skills like PLSQL, personalization, XML reports

Worked on Oracle EBS 12.2+ implementation and support

Qualifications

Graduate specially with accounts

Additional information

Excellent verbal and written communication skills.

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

About BRIDGEi2i

BRIDGEi2i is a trusted partner to enterprises globally for driving actions for digital transformation outcomes. Our clients choose us for our ability to provide contextual AI-powered analytics solutions to solve complex business problems and deliver digital transformation outcomes.

We specialize in asset-based consulting, a structured approach to solving complex business problems that deploy contextual solutions powered by our proprietary AI accelerators (Watchtower, Recommender, Optimizer and Converser). This helps enterprises drive wider consumption of insights and faster and more accurate decisions across

the board, thereby enabling faster time to value.

We are headquartered in Bangalore, India and also have offices in Fremont, Dallas, Chicago, Seattle and Boston.

About the team

BRIDGEi2i centralized design team is responsible for enabling design thinking across the organization and setting the standards for designing our products, solutions and projects. Speed, excellence, and collaboration are our core values.

 Your Key Responsibilities

• Collaborate with business units, PMs, software engineers and leaders to help prioritize and guide design decisions.
• Facilitate design thinking workshops to navigate ambiguity.
• Deliver world-class designs to internal and external stakeholders.
• Iterate designs and documentation based on continued user testing and feedback.
• Work in a fast-paced environment.
• Contribute to our design system.

The Ideal Candidate

• 4-6 years of experience in UX/UI
• B2B product design experience
• Shipped products
• Data-driven
• Open to receiving feedback from unexpected sources
• Passionate about all things design
• Exceptional interpersonal, collaborative, and creative problem-solving skills
• Strong understanding of design processes