
Job Title: Java Application Support Engineer/ System Support Engineer
Experience: 1 – 3 Years
Location: Hyderabad
Shift: 4 PM – 1 AM (Late Evening Shift)
Academic Qualification & Experience:
Bachelors in Computers,
Job Summary:
Detail-oriented Java Application Support Engineer with experience in production support, UAT validation, release analysis, and RCA. Skilled in troubleshooting, log analysis, and providing L2 support for Java-based applications. Collaborates with cross-functional teams to ensure system stability, smooth releases, and SLA adherence in fast-paced environments. Flexible to work in late evening shifts.
Work Distribution:
- Production Support (40%): L2 Support, Incident Management, Ticket Resolution.
- RCA (10%): Problem Management, Root Cause Analysis.
- Release Analysis (10%): Scope and Impact Analysis
- Release & UAT Validation (40%): Test Case Preparation, Execution, and Validation.
Key Responsibilities:
- Provide Production Support for Java-based applications (SaaS/Cloud), ensuring high availability, performance, and reliability.
- Assist in debugging issues, analyzing application logs, and performing initial root-cause investigations.
- Work with Business and QA Teams to support User Acceptance Testing (UAT), including preparation, execution and validation of test cases.
- Document issues, resolutions, and system behaviors using standard templates and tools.
- Collaborate with Customer Support, Development/QA Teams, and stakeholders for issue escalation & resolution and improvements.
- Monitor application health, respond to incidents, and ensure timely communication of status updates.
- Ensure adherence to SLAs, compliance requirements, and best practices for Application Support, Application Releases & UAT.
- Follow established processes for incident management, change management, and release cycles.
Skills required:
- Knowledge of Java, Linux/Unix, Oracle-SQL, MSSQL
- Basic to intermediate experience in Java Application Support or troubleshooting Java-based systems.
- Good understanding of log debugging, error analysis, and general debugging procedures and troubleshooting
- Experience with Release Cycles, UAT Testing, writing and executing test cases.
- Experience with ticketing systems (e.g., Zoho, EasyRedMine, Jira, ServiceNow) and any monitoring tools.
- Strong verbal and written communication skills, comfortable interacting with users and team members.
- Understanding of ITIL practices (nice to have).
- Good documentation skills and attention to detail.
- Ready to work in late evening shifts (4 PM to 1AM)

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