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Application Support Engineer
Application Support Engineer
Cglia Solutions LLP 's logo

Application Support Engineer

Rajana Harika's profile picture
Posted by Rajana Harika
0 - 3 yrs
₹2.4L - ₹3.6L / yr
Jubilee Hills, Hyderabad, Hyderabad
Skills
uat
User Acceptance Testing (UAT)
Linux/Unix
ServiceNow
Gira
Customer Support

Job Title: Application Support Engineer/ System Support Engineer

Experience: 0 – 3 Years

Location: Hyderabad

Shift: 4 PM – 1 AM (Late Evening Shift)

Academic Qualification & Experience:

 Bachelors in Computers,

Job Summary:

Detail-oriented Java Application Support Engineer with experience in production support, UAT validation, release analysis, and RCA. Skilled in troubleshooting, log analysis, and providing L2 support for Java-based applications. Collaborates with cross-functional teams to ensure system stability, smooth releases, and SLA adherence in fast-paced environments. Flexible to work in late evening shifts.

Work Distribution:

  • Production Support (40%): L2 Support, Incident Management, Ticket Resolution.
  • RCA (10%): Problem Management, Root Cause Analysis.
  • Release Analysis (10%): Scope and Impact Analysis
  • Release & UAT Validation (40%): Test Case Preparation, Execution, and Validation.

Key Responsibilities:

  • Provide Production Support for Java-based applications (SaaS/Cloud), ensuring high availability, performance, and reliability.
  • Assist in debugging issues, analyzing application logs, and performing initial root-cause investigations.
  • Work with Business and QA Teams to support User Acceptance Testing (UAT), including preparation, execution and validation of test cases.
  • Document issues, resolutions, and system behaviors using standard templates and tools.
  • Collaborate with Customer Support, Development/QA Teams, and stakeholders for issue escalation & resolution and improvements.
  • Monitor application health, respond to incidents, and ensure timely communication of status updates.
  • Ensure adherence to SLAs, compliance requirements, and best practices for Application Support, Application Releases & UAT.
  • Follow established processes for incident management, change management, and release cycles.

Skills required:

  • Knowledge of Java, Linux/Unix, Oracle-SQL, MSSQL
  • Basic to intermediate experience in Java Application Support or troubleshooting Java-based systems.
  • Good understanding of log debugging, error analysis, and general debugging procedures and troubleshooting
  • Experience with Release Cycles, UAT Testing, writing and executing test cases.
  • Experience with ticketing systems (e.g., Zoho, EasyRedMine, Jira, ServiceNow) and any monitoring tools.
  • Strong verbal and written communication skills, comfortable interacting with users and team members.
  • Understanding of ITIL practices (nice to have).
  • Good documentation skills and attention to detail.
  • Ready to work in late evening shifts (4 PM to 1AM) 
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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Cglia Solutions LLP

Founded :
2021
Type :
Product
Size :
20-100
Stage :
Profitable

About

CGLIA Solutions is an innovative Software Product Development Organization developing high available, highly secure, cloud-based enterprise software products catering to the needs of Large Research facilities, University medical centers, Hospitals, Pha...
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