Customer Support Executive

Location: Bangalore (Work from Office)

Employment Type: Full-Time

About the Role  

We are looking for a highly organized and detail-oriented professional to support the Founder's Office in administrative, coordination, and operational activities. This role will play a key part in ensuring smooth day-to-day functioning, including supporting documentation such as Statements of Work (SOWs), vendor coordination, and internal operations.

Key Responsibilities  

• Assist the Founder's Office in day-to-day administrative and operational tasks
• Prepare, review, and manage Statements of Work (SOWs), contracts, and related documentation
• Coordinate with internal teams (HR, Finance, Delivery, Sales) for documentation and approvals
• Maintain records, trackers, and documentation repositories with high accuracy
• Manage scheduling, meeting coordination, and follow-ups on action items
• Support vendor management, invoicing coordination, and basic financial tracking
• Ensure timely communication and coordination across departments
• Handle confidential information with discretion and professionalism
• Identify and streamline administrative processes for better efficiency

Required Skills & Qualifications  

• 2–5 years of experience in administration, operations, executive assistance, or coordination roles
• MBA (preferred) or Bachelor’s degree in Engineering / Business Administration / Commerce
• Experience working with SOWs, contracts, or business documentation
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and ability to manage multiple priorities
• Proficiency in MS Office tools (Excel, Word, PowerPoint)
• Ability to work in a fast-paced tech startup environment with minimal supervision
• Familiarity with basic finance/invoicing processes
• Exposure to vendor or client coordination
• Immediate joiners or candidates with short notice period preferred 

Strong Graphic Designer Profile, with a focus on Marketing / branding works

Mandatory (Experience 1): Must have 3+ years of experience in graphic design within B2C companies working across print and digital media

Mandatory (Experience 2): Proven experience designing marketing collaterals (brochures, flyers, banners, standees, event signage, and sponsorship assets) and digital creatives for social media and campaigns

Mandatory (Skill 1): Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.

Mandatory (Skill 2): Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.

Mandatory (Portfolio): Demonstrated portfolio including both print/event assets and digital/social creatives that show consistency, storytelling, and creativity.

Mandatory (Background): BDes / MDes from Tier-1 College (NID, IIT, NIFT) OR Top B2C Product Companies (preferred fintech)

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Procurement Management

• Oversee and manage the procurement of raw materials and packaging materials for cosmetic production.
• Identify, evaluate, and establish strong relationships with new and existing suppliers.
• Negotiate contracts, pricing, and terms to ensure cost-effectiveness without compromising quality.
• Ensure timely delivery of materials to maintain seamless production schedules.
• Conduct market research and attend trade fairs/exhibitions across India to source innovative products and stay updated on industry trends.

Production Coordination

• Collaborate with production teams to ensure availability of materials for efficient manufacturing.
• Develop and implement production schedules, optimizing processes to enhance efficiency and minimize waste.
• Coordinate with supply chain and logistics to ensure smooth material flow and inventory management.

Research and Development Support

• Work with the R&D team to identify and procure suitable raw materials for new product formulations.
• Stay updated on emerging trends in cosmetics and skincare to support innovation and development.

Quality Assurance

• Ensure that procured materials meet regulatory and company quality standards.
• Work closely with the quality control team to address any quality issues and implement corrective actions.

Budgeting and Cost Management

• Perform cost-benefit analyses to optimize spending and secure the best value.
• Conduct forecasting and variance analysis to align procurement with financial goals.
• Review and approve expenses related to procurement, ensuring adherence to budgetary constraints.

Team Collaboration

• Collaborate with cross-functional teams, including production, quality assurance, and supply chain, to meet organizational goals.
• Actively participate in team meetings, contributing insights and recommendations for improvement.

Qualifications & Skills:

• Education: Bachelor’s degree in Pharmacy, Chemistry, Chemical Engineering, Cosmetology, or a related field.
• Experience: Minimum of 2-3 years in procurement in the cosmetics, beauty, or skincare industry.
• Strong knowledge of raw material and packaging material procurement.
• Proficiency in production scheduling, market research, and supplier negotiations.
• Excellent communication and interpersonal skills for effective vendor and team collaboration.
• Detail-oriented, with strong organizational and multitasking abilities.
• Proficiency in data analysis and reporting.
• Familiarity with regulatory requirements and industry standards in cosmetics production is an advantage.

About the Role

We’re looking for a Lead Generation Expert who can bring qualified leads consistently—not limited to freelancing platforms. If you understand how to convert cold contacts into warm leads using a mix of platforms and outreach strategies, we want to talk.

Key Responsibilities

●      Generate leads daily from platforms like Upwork, PeoplePerHour, Fiverr, etc.

●      Run email campaigns and cold outreach via tools like Instantly, Apollo, or Lemlist.

●      Use LinkedIn and Twitter actively to connect and nurture leads.

●      Build lead databases from directories, web scraping, or AI tools.

●      Track performance and ensure consistency in lead flow.

●      Coordinate with the sales and marketing team for feedback loops.

Requirements

●      Minimum 3 years of experience in lead generation across multiple channels.

●      Proven track record of delivering high-quality, converting leads.

●      Comfortable using automation tools and CRMs.

●      Strong written English and communication skills.

Must be result-driven. We’re investing in you—we expect results

Hitachi

Job Title: Senior Solutions Architect

Designation: Senior Researcher / Chief Researcher

Duties and Responsibilities

1. Research and Develop Innovative Use Cases, Solutions and Architectural Blueprints in support of Hitachi's cross-industry business needs like Energy, Industry, Mobility, Smart Life, and Information Technology.

2. Design, Implement and Demonstrate proof-of-Concept and working proto-types for Hitachi and its clients.

3. Provide R&D support to Hitachi business units and group companies to productize research prototypes.

4. Explore emerging tools, techniques, and technologies, and work with academia for cutting-edge solutions.

5. Collaborate with cross-functional teams and eco-system partners for mutual business benefit.

6. Generate eminence via patents, publications, thought leadership, invited speakerships and conspicuous presence in forums of repute.

7. Add value to self through continuous learning and knowledge acquisition.

8. Give back learnings to colleagues and communities.

9. Mentor colleagues for growth and success.

Mandatory Requirements

1. Academic Qualification: Bachelor's degree with STEM background (e.g., Science, Technology, Engineering and Management).

2. Solution Architecture: Deep Experience in Design and Development of Enterprise-class information technology systems (e.g., Design Thinking, Use Case Development, Model Driven Development, Agile Methodology, end-to-end System Design and Decomposition).

3. Probabilistic Systems: Clear concept of systems that embed Machine Learning and Artificial Intelligence.

4. Technology Hands-on: Proven track record in at least one of following 3 technology groups

a. Front-end, client-end experience: User Interface Development (JavaScript, AJAX, Angular, React, D3); Human Computer Interface design

b. Server-side Engineering: Object-Oriented Programming, Micro-Services, Springboot, REST APIs, Design Patterns, Data Access Frameworks, proficiency in Java/ C++/Python

c. Data Engineering and Persistence (in any one of the below areas): Design and Development of Relational Databases; Big Data Systems (e.g., Data Lakes, Hadoop, Hive); In-Memory systems (SAP-HANA); Graph databases (e.g., Neo4J, Casandra); Data Ingestion and ETL

5. Cloud: Experience in design and deployment of IT solutions on Cloud (e.g., Dockerization, Containerization)

6. Communication: Ability to articulate key messages concisely and precisely

7. Collaboration: Excellent interpersonal and teaming skills

Additional Preference

1. Advanced Qualification: PhD in any Quantitative Discipline

Eminence: Patents, publications, thought leadership, invited speakership and conspicuous presence in refereed platforms or forums of repute.

Experience :15+years

Budget : 60 -70 Lacs(Depending upon Experience)

Location: Bangalore

• Synthesize business requirements and translate them to appropriate technology solutions.
• Product development for C# and SQL based solutions.
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met.
• Design, develop and modify software systems, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
• Think strategically and balance short-term needs with longer-term business priorities
• Challenge status quo and champion new ideas throughout cross functional organizations; ability to inspire confidence and trust with peers and cross functional business teams

Required Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineering, Chemical Engineering or related field
• 4+ years overall and as a C# programmer and 1.5+ years in WPF.
• Should have hands on experience on desktop application development using UWP or WPF
• Should have worked on WPF in recent projects.
• Well versed in C#, SQL, HTML5, Java Script, ASP.NET, WPF, and MVC
• Excellent communication skills
• Team oriented

Preferred Qualifications

• Familiar with project management methodology, Agile/Scrum and TFS or JIRA
• Proven experience working directly with end customers or internal business units
• Prior experience working with global development teams
• Experience in IoT environments
• Experience in working in Azure