Customer Support Executive

Job Description: Product Analyst

We are looking for a Product Analyst who can operate at the intersection of product thinking, analytics, and problem solving. This is a hybrid role for someone who is comfortable working with data, understands how ecommerce businesses function, and can help uncover the "why" behind business or website performance changes.

This role is ideal for someone who enjoys solving real business problems, performing root cause analysis on live websites or running businesses, identifying actionable insights, and supporting experiments that improve outcomes. You will work with both internal teams and clients, alongside Product Managers and other analysts, to drive better decision-making through structured analysis.

What you will do

• Conduct root cause analysis (RCA) for issues affecting live websites and ecommerce businesses

• Analyze business, product, and website performance to identify trends, issues, and opportunities

• Build and maintain dashboards that help teams monitor key business and product metrics

• Perform exploratory analysis to generate insights and support decision-making

• Work with product and client teams to frame problems clearly and convert ambiguous questions into analytical investigations

• Support experimentation by helping define what should be measured, analyzing results, and identifying learnings

• Understand and work with event tracking and analytics implementations

• Collaborate with Product Managers and other team members to improve visibility into business performance

• Communicate findings clearly to both internal stakeholders and clients in a way that drives action

What we are looking for

• 2–4 years of experience in product analytics, business analytics, web analytics, or similar roles

• Strong understanding of ecommerce and web analytics

• Strong SQL skills

• Ability to go beyond data retrieval and focus on analysis, interpretation, and problem solving

• Good understanding of how to investigate changes in metrics, funnels, conversion, and business performance

• Strong structured thinking and ability to break down messy problems logically

• Comfort working across multiple business contexts and learning quickly

• Strong communication skills, especially the ability to explain insights and recommendations to clients and non-technical stakeholders

• A product mindset — someone who can think beyond reporting and connect data to user behavior, business outcomes, and next steps

Good to have

• Familiarity with Shopify

• Experience with A/B testing or experimentation analysis

• Basic understanding of attribution and broader marketing analytics

• Exposure to event tracking setup and analytics instrumentation

• Familiarity with dashboarding and analytics tools, with the ability to quickly learn new tools as needed

• Python or R exposure is a plus, but not required

Who will do well in this role

• Someone who is a strong problem solver

• Someone who enjoys finding answers in imperfect or ambiguous situations

• Someone who is curious, structured, and business-minded

• Someone who can move between product questions, business questions, and analytical investigations without getting stuck in just reporting

• Someone who is comfortable working in a client-facing environment and can present insights with clarity and confidence

Role details

• Role: Product Analyst

• Location: Remote

• Hiring location: India only

• Type: Full-time

Netsuite Technical Consultant

Job Summary:

• Work closely with functional consultants for the successful implementation of the

project.

• Provide NetSuite training and technical support to end-users throughout the

implementation.

• Provide technical support to clients as and when required post-implementation.

• Should have experience on Suite talk, Suite Builder, Suite Analytics, Suite Let.

• Perform integration, configuration, data migration and user access control settings

involving NetSuite.

• Development of Scripts and Workflows to Enhance NetSuite. Create, Maintain, &

Optimize existing NetSuite customizations

Bachelor’s degree in computer science or other technical/scientific discipline

● Solid experience with cloud environments like Azure, GCP, AWS 

● Proficient with CI/CD tools such as CircleCI, Travis, Jenkins, Ansible, Terraform, Puppet, Chef 

● Strong expertise in Serverless architecture, Kubernetes cluster, and service mesh. 

● Strong hands-on experience with monitoring tools such as Prometheus 

● Ability to program with one or more high-level languages, such as Python, Java, Ruby, and JavaScript 

● Familiar with Git 

● Experience with performance monitoring and optimization. Ideally worked on large scale e-commerce projects 

Attention 6th Semester Engineering Students!

We are excited to announce that Igeeks, India's No. 1 internship platform with 10,000+ internships in Engineering, MBA, Commerce & Management, and other streams, is offering a 3-month internship program starting from 10th September 2024. This is a fantastic opportunity for students who are transitioning into the 7th semester to gain valuable experience and enhance their skills.

Program Details:

• Duration: 3 months

• Start Date: September 10th 2024

• Eligibility: 6th Semester Engineering students entering 7th Semester

• Contact: Interested students can contact us for more details and to enroll in the program.

Don't miss out on this opportunity to kickstart your career and gain hands-on experience in your field. Interested students can join the program and should share this information with all eligible peers.

Apply Now for the Internship Program:

Click here to fill out the Internship Admission Form

https://forms.gle/sg6Mjw9e3BYy5H787

Note: Limited slots available! Hurry, as registrations for this batch are closing soon.

• Should have been part of multiple tape-outs
• Experience on multiple frontend tools flow ( spyglass, synthesis, constraint validation, power analysis, LEC,Coverage analysis)
• For DSP / Datapath IP developers
• Should have hands-on DSP hardware implementation ( RTL coding, synthesis) experience with good understanding of digital communication concepts, DSP algorithms, fixed point /floating point arithmetic, DSP data path optimizations
• Background in FFT/LDPC/ Digital filter design is desirable
• Background in baseband hardware design for WLAN/LTE/Bluetooth /Cable Modem/5G technologies is desirable
• Background in RTL implementation of SIMD / Vector processing engines
• For SoC Developers
• Should have owned large SOC / Subsystems integration with in depth domain knowledge of one or multiple areas below
• CPU Subsystem components : Memory controllers, Interconnects IPs , Interrupt controllers etc
• Integration of complex IPs like PCIE, Ethernet ( MAC and PCS), DDR controller
• SOC Power Management

• The candidate should have 1+ years of full-stack PHP Laravel VueJs development experience
• He/she will be involved in to end to end development of web applications
• Highly proficient with the Vue.js framework and its core principles such as components, reactivity, and the virtual DOM.
• Very good experience creating attractive and responsive web design using HTML5, CSS, JavaScript, JQuery, Ajax, Bootstrap
• Expert in backend development using PHP, Laravel, MySQL
• Third-party integration and API development
• The candidate must have good communication skills and coordination skills

• PHP
• Laravel
• Vue Js
• HTML, CSS, JavaScript
• Databases and APIs 

• Career growth and opportunity to build your team
• Flexible working hours and open culture
• Competitive salaries and bonus structure
• Paid leaves / Leave encashment
• Employee-friendly HR policies

• Any Graduate / Post graduate in IT preferable MCA / MscIT / ME IT / M.Tech IT/ B.E IT / B.E Computer / BCA 

This role is at high growth startup providing secure video hosting to media and e-learning businesses and thus in high requirement in current market. Site is at www.vdocipher.com. Already in revenues , profitable with 2000+ business customers across 40+ countries. Serving Petabytes of online video content. 

We use API-first approach to implement new features and create developer-friendly interfaces. We have a hybrid model between monolithic and micro-service system based on separation of concern and function.

Salary range -  is 21 to 26 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skill set. ESOPs will also be granted.

2 to 5+ yrs of work experience expected.

Responsibilities

1. Developing new web services
2. Implementing new features to API
3. Provide secure authentication with role-based-access-controls.
4. Ensuring inter-operability of API with diverse customer frameworks through SDKs
5. Future-proofing of the API with unit testing and extensible design
6. Write and maintain API documentation
7. Choosing the right database and information flow for new features
8. Designing and maintaining the Database schema

Required skills

* Thorough knowledge of Nodejs development ecosystem

* Understanding of security practices and exploits on the web

* Handling authentication frameworks with jwt, oauth and related technologies

* Experience with stateless server apps for horizontal scaling

* Database best practices for optimizing query performance

* Understanding applications of relational vs no-sql databases

* Understanding of version control (Git, SVN)

* Basic understanding of a front-end web environment (HTML5, CSS)

* Write clean and reusable code by following coding standards

* Understanding of writing tests and automation frameworks

Hiring Process

1. Resume Shortlisting
2. 15 min Short introductory phone call 
3. Tech Round Interview 1 (75 mins)
4. 2nd Round Interview (Tech + HR , 1 hour 45 mins)

Full stack developer

Salary: 6-9 LPA

Location: Mumbai

About ZenOnco.io:

https://zenonco.io/">ZenOnco.io is the world’s first integrative oncology healthtech platform. At ZenOnco.io, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support).

To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment.

We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions.

We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today.

Company introduction video: https://bit.ly/ZenOncoIOintroduction">https://bit.ly/ZenOncoIOintroduction

Roles and responsibilities:

• Working on WordPress and CodeIgniter, involving CSS, PHP, JS, jQuery, SQL 
• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin
• Convert comprehensive layout and wireframes into working HTML pages
• On-page SEO

Education and Experience:

• Graduate or Post Graduate (Preferred)
• Experience: 3+ years
• Ability to work on WordPress and CodeIgniter
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Ability to understand CSS changes to ensure consistent style across platforms and browsers
• Strong understanding of PHP back-end development

You will get:

• Some of the best people to work with (founders are IIM graduates and investment banker)
• An opportunity to make a difference in the lives of millions of cancer patients across the globe
• A great learning environment and opportunity to grow