Customer Success Executive

Position Responsibilities :

Job Description

We are seeking a highly motivated c to join our Infrastructure team. This is a hands-on role for someone who enjoys day-to-day infrastructure operations (servers, storage, tickets) and is passionate about transforming manual processes into intelligent, automated workflows using GenAI and modern automation platforms.

The ideal candidate has a strong engineering and scripting background, thrives in collaborative environments, and is excited to work closely with infrastructure engineers and team leads to understand how work gets done today—and then automate it.

This role blends traditional infrastructure operations with next‑generation automation, making it ideal for someone who wants to shape the future of infrastructure operations using platforms such as Power Platform, Tines, and GenAI tools (e.g., Claude).

Key Responsibilities

Infrastructure Operations (Core)

• Perform day-to-day infrastructure operations, including:
• Server provisioning and builds (Windows/Linux)
• Storage administration and lifecycle tasks
• Incident, request, and problem tickets via ITSM platforms
• Support operational hygiene such as patching, compliance checks, renewals, and standard infra maintenance
• Participate in on-call rotations and operational escalations as required

Automation & GenAI Enablement (Primary Focus)

• Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-end
• Work directly with infrastructure engineers, SMEs, and team leads to:
• Understand current-state processes
• Map workflows and decision points
• Translate them into automated and AI-assisted solutions
• Design and build automation using:
• Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)
• Tines for event-driven and security/infrastructure workflows
• GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic
• Integrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)

Engineering & Scripting

• Develop and maintain scripts and automation using:
• PowerShell (primary)
• Python, Bash, or similar languages (as applicable)
• Build reusable automation components, libraries, and templates
• Implement guardrails, logging, error handling, and rollback mechanisms
• Create documentation, runbooks, and knowledge articles for automated workflows

Collaboration & Continuous Improvement

• Partner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflows
• Continuously look for opportunities to apply AI for:
• Ticket triage and enrichment
• Root cause analysis
• Compliance drift detection
• Infrastructure lifecycle insights
• Track and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)

Required Qualifications

• 5+ years of experience in infrastructure operations (servers, storage, virtualization, or cloud)
• Strong scripting and automation skills (PowerShell required; Python preferred)
• Hands-on experience with infrastructure workflows such as provisioning, patching, compliance, and lifecycle management
• Demonstrated ability to analyze processes and convert them into automated solutions
• Experience working directly with engineers and technical stakeholders to improve operational processes
• Comfort using APIs, webhooks, and integrating multiple systems

Preferred Qualifications

• Experience with Power Platform, Logic Apps, or similar low-code automation tools
• Experience with Tines or comparable orchestration platforms
• Hands-on exposure to GenAI tools (Claude, Copilot, or equivalent) for operational automation or engineering productivity
• Familiarity with ITSM tools (ServiceNow preferred)
• Experience in hybrid environments (on‑prem + cloud)
• Strong documentation and communication skills

What Success Looks Like

• Manual infrastructure tasks are replaced with reliable, observable automation
• Engineers spend less time on repetitive work and more time on high-value engineering
• Incidents and tickets are enriched, routed, or resolved faster through AI-assisted workflows
• Infrastructure processes are consistent, scalable, and easier to operate

InCruiter is a next-generation technical screening and talent assessment platform. We are a SaaS-based organization with an interview service (IaaS) at its core. IaaS & Video Interview Platforms have a combined market size of 5-6Bn USD. It’s a niche and new market segment in the B2B sector. 

EXCITED ABOUT YOUR TASKS?

Role Overview: We are looking for a highly energetic and goal-oriented Sales Development Representative (SDR) who will be the first point of contact with potential customers. Your primary responsibility will be cold calling, appointment setting, and demo bookings to fuel the sales pipeline.

Responsibilities:

● Initiate outbound calls daily to reach potential customers from target industries.

● Qualify prospects and schedule meetings or product demos with the Sales Team.

● Research and identify key decision-makers across target accounts.

● Follow-up on inbound leads via phone and email for conversion to demos.

● Maintain and update CRM with accurate lead and interaction details. ● Meet and exceed weekly/monthly KPIs for call volume, appointments, and demos.

● Collaborate with the Marketing team to optimize messaging and campaigns.

Must Have:

● 6 months to 2 years of experience in B2B cold calling or lead generation (preferably in SaaS/HR Tech).

● Strong communication and persuasion skills — you're not afraid of picking up the phone!

● Ability to handle rejection and keep pushing forward.

● Organized, self-motivated, and eager to grow in a high-performance sales team.

● Familiarity with CRM tools (e.g., HubSpot, Zoho, etc.) is a plus.

● Graduate in any stream (Business/Marketing preferred).

• Produce well-researched, informative, and engaging content that aligns with our B2B SaaS industry, including blog posts, articles, whitepapers, case studies, and website content.
• SEO Optimization: Conduct keyword research to identify relevant search terms and phrases, and incorporate them into your content to maximize organic visibility.
• Collaborate with the marketing team to develop content strategies that align with business goals and industry trends.
• Promote your content through various channels, including social media, email marketing, and other online platforms, to increase reach and engagement.
• Create content that speaks directly to our target audience, addressing their pain points and providing valuable solutions.
• Stay current with SEO and content marketing best practices, industry trends, and competitors' strategies to continually improve our content efforts.

Job Purpose 

We are looking for a one man/woman army kind of person, who is a self starter and takes any initiative to its logical conclusion. Loves to play with new ideas for digital marketing, and can wear multiple hats as required.

A passionate person who loves the freedom of trying out new things and at the same time loves to learn from others.

Key Areas of Responsibility

B2B marketing to generating leads, working with the product and development team to evolve the product to increase conversion at every step of the customer journey.

Desired Candidate Profile

Essential Skills 

Reliable, Accountable and Trustworthy.

Good in English (spoken and written).

Ability to quickly understand the market and product. Loves to do research and arrange the tasks based on achievable milestones.

Must have some prior experience in digital marketing.

Plz write in no more than 100 words (and no BS plz) why we should hire you while applying.

It was nice talking with you

As discussed please find below the job description and other needed details

“Squadcast is an incident-management platform for software teams of all sizes and shapes”

Our product helps global organizations adopt Site Reliability Engineering practices to improve their incident resolution metrics and ultimately, the reliability of their systems. If you're excited about engaging user experiences, snappy interfaces, and trustworthy systems, we should talk!

We ideate fast, embrace change, and take risks. From scaling our business model to expanding our offerings, the day-to-day at Squadcast offers endless professional growth opportunities. Our engineers work on state-of-the-art tech stacks with a high degree of autonomy.

Position : Backend SDE3

Experience : 8 to 11 Years

Work Mode: Remote work

Location : Bangalore

Role & Responsibilities :

• Work with a team of skilled engineers to improve the Squadcast product.
• Control what you work on, how you deliver and the roadmap of the product.
• Solve service reliability problems for teams and companies worldwide.
• Build delightful experiences and scalable, reliable systems for fellow engineers, the end users of our platform.
• Plan & develop tooling, processes and technical improvements to improve the multiple codebases.
• Work closely with the product team to plan, spec and deliver features, bugfixes and documentation.
• Work with the SRE and Customer Success teams to help customers and troubleshoot issues during our paid on-call rotations.
• Build, deploy and manage services and Backend Coding using Go/Node.

You may be a fit for this role if you:

• Are passionate about building products for fellow engineers.
• Are you a full-stack engineer, or a frontend/backend engineer interested in expanding to other areas of the stack?
• Either has experience in our tech stack or wants to work on it. We care about your general engineering skills and learning abilities more than your current tech stack.
• Communicate proactively and work autonomously, requiring minimal supervision or follow-up.
• I like to collaborate and pair with other engineers.
• Want to own features end-to-end: bring your ideas to the stakeholders, build consensus, plan, implement, deploy and release.

 Your Response is acknowledged!

Kind Regards,

Lakshmi Kumari. S

(Associate - TA )

Propscience is India’s dedicated property news portal focused on capturing the latest events, news, trends and deals in the real estate industry. We are looking for fresh graduate trainees to build and sharpen their skills in research and content writing. You would be expected to research, capture, and collate data on several aspects of the industry. The job requires you to be well-versed in written and spoken English and have a demonstrated ability to use Microsoft Office and Google Drive.

• Building components for the company's advanced health tech platform using Java, Solr, SpringBoot, DialogFlow
• Communicating effectively in a cross-functional product development team and present ideas and solutions effectively
• Participating in technical planning and requirements gathering phases including design, code, test, troubleshoot, and document engineering software applications
• Developing the Code as per the requirements
• Working with product team and constructing the tech roadmap
• Designing, building and scaling the company's backend microservices
• Maintaining code integrity and organization
• Applying all quality requirements to make the code production ready
• Developing and deploying new features to facilitate related procedures and tools if necessary
• Developing documentation related to technical aspects and to facilitate current support, development, upgrades, or migrations
• Designing and building efficient, reusable, and reliable Java code
• Pro actively catching and fixing bugs, and providing support for the back end services
• Managing servers and infrastructure by keeping the lights on and refining the deployment architecture

• Experience with Dassault Enovia system administration in a windows environment
• Enovia 3DEXPERIENCE installations, upgrades, service pack installations and license management
• Experience in setting and maintaining TomEE and Apache Webservers
• Understanding of and familiarity with engineering product design, development, and manufacturing processes strongly preferred
• Interaction experience with Dassault on Service Requests is add advantage
• Generating and maintaining configuration management records for Enovia 3DEXPERIENCE system admin
• Strong Knowledge on MQL and TCL
• Added Advantage on Installation for new Enovia version above R2017x.
• Knowledge on Build deployments and Github repository.
• Working on Engineering and Manufacturing Central added Advantage.
• Strong interpersonal and verbal/written communication skills required.
• Demonstrate excellent communication skills including the ability to effectively communicate with internal team and external customers.
• Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
• Strong work ethic with good time management with ability to work with diverse teams and lead meetings.
• CAD integrations, Unified Product Structure, IIP Classification

Responsibilities:

• Work on customization and configuration of Engineering & Manufacturing central.
• Good experience in Core Java, J2EE, JSP, Servlets, Java Script, jQuery, MySQL/Oracle DB, HTML, XML, CSS

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift