Role Summary:
Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.
Key Responsibilities:
Handle customer queries via email, WhatsApp, calls, and tickets
Assist with product onboarding and basic demos
Coordinate with internal teams for issue resolution
Follow up to ensure customer satisfaction
Collect customer feedback and insights
Requirements:
Graduate in any discipline
Good English communication (spoken & written)
Comfortable talking to customers
Willingness to learn SaaS products
What We Offer:
Training & mentorship
Fast growth in a SaaS startup
Performance-based incentives
Shubham Vishwakarma
Full Stack Developer - Averlon
About Famepilot Internet Private Limited
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Location: India (Hybrid/Remote – specify if needed)
Experience: 3–6 years
Industry: Health, Wellness, Nutrition, FMCG, D2C
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- Computer networking
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- One or more programming/ scripting languages
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Full Stack Developer - Averlon