
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity:
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction:
- Deliver a positive, empathetic, and solution-oriented experience on every interaction.
- Maintain high CSAT scores by setting correct expectations and closing issues completely.
- Ensure customers clearly understand the resolution provided before closing tickets.
3. Ownership & Accountability:
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at first touch wherever possible.
- Proactively follow up on pending cases and ensure closure within SLA.
- Escalate only when required, with complete context and documentation.
4. Revenue Signals, Cross-sell & Proactiveness:
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on customer needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene:
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely updates in CRM for all tickets and interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Skills & Competencies:
Must-Have Skills:
- Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
- Customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chat, and tickets.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts, including weekends if required.
Good-to-Have:
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support.
- Basic understanding of CRM or cloud communication platforms.
Behavioural Expectations:
- Ownership-driven: sees problems through to closure.
- Process-oriented but customer-centric.
- Comfortable working with targets, SLAs, and scorecards.
- Open to feedback, coaching, and continuous improvement.
- Team player who collaborates well with TLs and Account Managers.

About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
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Build AI Systems That Change How Industries Operate
Tailored AI is not just another tech company. We’re building the McKinsey of AI systems a new kind of firm, made up of engineers who understand business deeply and use AI as a force multiplier.
As an SDE 2, you’ll lead and own the engineering for an entire product track, often working directly with clients and stakeholders. You’ll be the architect, the executor, and the problem-solver-in-chief. You’ll take vague problem statements, turn them into elegant solutions, and bring them to life in production.
What You’ll Do
- Architect and build AI-powered software solutions from scratch
- Own a full engineering track—backend, infra, integrations, and LLM workflows
- Interface with customers to align on specs, iterate fast, and deploy with confidence
- Mentor SDE 1s and Interns, conduct code reviews, and guide engineering quality
- Stay on top of AI trends, contribute to internal tooling and shared best practices
What You’ll Gain
- Leadership opportunties and fast progression to Senior SDE roles
- Deep knowledge of how AI is transforming industries while actually building it
- High ownership, zero bureaucracy, and direct influence on product direction
- Exposure to multi-agent AI systems, enterprise integrations, and scalable infra
Who You Are
- 2–3 years of strong backend engineering experience
- Proven track record of owning software modules and delivering in production
- Skilled in Python, Django/FastAPI, Postgres, AWS
- Exposure to system design and performance optimization
- Interest in AI tools like Langchain, OpenAI, vector DBs, etc.
- Strong analytical and communication skills
Tech Stack You’ll Work With
- Python, Django, FastAPI
- Postgres, Redis, S3
- EC2, Lambda, Cloudwatch
- Langchain, LLM APIs, Vector DBs
- REST APIs, Microservices, GitHub Actions
Some Real Problems You Might Work On
- Building a multi-agent career coaching assistant that guides users and automates job hunting
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- Screening – A quick call with a Co-Founder to align on fit
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- System Design – For SDE 2, a take-home problem and a detailed discussion round
Roles and Responsibilities
- Good Hands-on exp. in Spark
- Extensive exp. in Scala (IDE- Eclipse/IntelliJ)
- Working knowledge to create and work on Maven Project. Scala Maven Plugin. POM File
- Azure Data Factory, Azure Databricks
LogiNext is looking for a dynamic and competent Enterprise Business Development Manager to work directly with the leadership team at LogiNext and at some of the largest global organizations to help them understand LogiNext technology and sign them up under commercial contracts. You will be a key face to represent LogiNext and build strong and long lasting relationships from the scratch. LogiNext has a stellar line up of large enterprises and you will be expected to contribute for upselling and cross-selling to the existing clients as well. Proven track record of consultative enterprise sales, continuous relationship building with C-level executives, exposure to large scale cloud/SaaS based software deployments and ability to work in agile/multi-tasking work environments will lead you to remarkable growth and leadership opportunities at LogiNext.
Responsibilities:
- Drive end to end sales cycles including lead generation, lead qualification, sales presentations, technology demonstrations, account based marketing, running simulations and evaluations on client site, commercial proposal submissions, contract negotiations, revenue generation and account receivables
- Develop a trusted advisory relationship with client stakeholders, executive sponsors and
- Proactively assess, clarify, and validate client needs on an ongoing basis and convert client needs into enterprise contracts to meet sales quota/target
- Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to client needs and objectives
- Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies
- Go extra mile to make it a great experience for the client and build a great organization at LogiNext with a “get-things-done” attitude
Requirements:
- Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school
- 4 - 7 years of experience in enterprise or business development in a technology company
- Flexibility and willingness to travel 80% of the times to provide client service to a large number of client accounts across multiple geographies with passion, strong initiatives and positive attitude
- Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, submitting commercial proposals and cross-functional project management
- Expertise to work on executive presentations, advanced CRM and other sales & marketing focused automation tools is a plus
- Excellent written and verbal communication skills and ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
- Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
- Strong organizational skills, judgment and decision-making skills, and ability to work with quota/target based sales
Location Delhi NCR
Search Context
Over 400m informal sector workers in India, including farmers, self-employed women,
small retailers, domestic help, gig workers, employees of micro-enterprises and daily-wage
earners are not eligible for pension or other social protection benefits. Without an urgent
and effective response to pension exclusion, they face the grim prospect of extreme
poverty for over 20 years once they are too old to work.
pinBox is the only global pensionTech committed exclusively to mass-scale digital micropension inclusion among self-employed women and youth. We deploy our white-labelled,
API-enabled pension administration and delivery platform, our unique deployment model
and a simple and intuitive UI/UX to make access to regulated pension, savings and
insurance products easy and simple for non-salaried informal sector workers. We're
working actively with governments, regulators, multilateral aid agencies and leading
financial inclusion stakeholders in Asia and Africa. The pinBox model is already operating
in Rwanda, Kenya and India. We will expand to Bangladesh, Uganda, Chile, Indonesia and
Nigeria by 2023.
Governments and pension regulators use the our pensionTech to jumpstart digital micropension and insurance inclusion among informal sector workers. Pension funds and
insurers use our pensionTech to build a mass market for their products beyond their
traditional agent-led customer base. Banks, MNOs, MFIs, fintechs, agritechs, gigplatforms and staffing companies can easily embed our plug-and-play pensionTech onto
their own mobile and/or web applications to instantly offer an integrated social protection
solution to their clients, members and employees without any new investments in IT or
capacity enhancement.
We’ve recently completed our first equity fundraise to enhance our engineering, business
and delivery capacity and embark on the next stage of pinBox pensionTech development
and expansion. By 2025, we aim to enable and assist 100 million excluded individuals to
start saving for their old age in a secure, affordable and well-regulated environment.
Profile of the Business Head for Embedded Solutions
pinBox is looking for a person with indubitable ethics, who is entrepreneurially inclined,
passionate about digital finance and is eager to build from scratch. The business head for
the embedded partnerships model should be a self-motivated, driven and hands-on
individual who will develop and own short and long-term strategies and goals for this
model.
This is a senior business partnerships development role that requires proactive interactions
with the senior management of a range digital stakeholders including staffing platform
companies, gig-platforms, fintechs, agritechs, payment solution providers and other digital
“aggregators”.
The business head for the embedded partnerships model will be expected to optimize
voluntary micro-pension coverage expansion in India by embedding the pinBox platform
onto the web / mobile apps of a large number of digital aggregators.
The primary measure of success of this role will be the extent to which coverage and
persistency is optimized through effective and sustainable collaborations with a large
number of credible and committed tech partners, and working closely with the pinBox
delivery, communications, product, IT and client protection teams to upscale coverage
and persistency through each such embedded partnership.
The Business Head for Embedded Solutions will be expected to
1. Provide leadership for growing the social impact and business outcomes by our
partners and by pinBox on a pan-India basis,
2. Develop and deliver India business forecasts and goals, an embedded partnerships
pipeline and a segmented go-to-market strategy based on various categories of tech
platforms, occupational groups and target demographic segments,
3. Formulate and implement a replicable, scalable and sustainable engagement,
implementation and governance strategy for partnerships with multiple entities,
4. End-to-end management of the embedded partner onboarding process including
commercial negotiations, product choice, implementation process, and time-bound
coverage and persistency targets,
5. Work closely with the pinBox product, delivery, analytics, communications, customer
protection and IT teams to continually improve efficacy and retail traction based on
partner and client needs and implementation experience,
6. Establish a system for periodic review meetings with partners to regularly monitor
outcomes including enrollments, subscriber knowledge, savings persistency and
adequacy; Work with the pinBox IT and MIS teams to provide partners with real-time
data insights and dashboards to help monitor efforts and optimize outcomes,
7. In consultation with partners, and relevant pinBox teams, develop innovative ideas and
behavioral interventions that optimize voluntary digital enrollments and regular savings
by partner clients/ members,
8. Periodically commission helpline-led interviews and surveys among subscribers to
assess efforts and outcomes and to satisfy partner management that implementation
efforts are in line with stated goals of mass-scale pension and social security inclusion,
9. Proactively investigate implementation challenges and issues and develop and
implement ideas and solutions that can positively impact outcomes at scale,
10. Periodically monitor the efforts of the pinBox delivery team responsible for partner
activation and for providing ongoing IT and communications support to partners, and
11. Contribute to the development of thought leadership on digital micro-pension
inclusion through research papers, media articles and blogs to strengthen the pinBox
brand positioning in digital micro-pension and social security inclusion.
The ideal candidate processes
1. An undergraduate degree in engineering and a post-graduation in business, finance or
marketing,
2. At least 7 years’ experience at a fintech or platform staffing or retail services company
(experience with digital financial inclusion, familiarity with the fintech and technology
apps ecosystem, and retail finance regulatory frameworks in India will be an added
advantage),
3. Excellent oral and written communications skills,
4. Exceptional critical/ lateral thinking, problem-solving and multi-tasking skills, and
5. Excellent teamwork and interpersonal skills, a keen eye for detail and the ability to
foster and grow strong relationships
Role –Infra Management Tech Consultant
This is for you, if you:
- Love technology and have an innate interest in coding and building products.
- Aren’t afraid of taking ownership and accountability. You love challenges and won’t stop till you haven’t found a solution.
- Possess knowledge of Software development industry best practices.
- Have hands-on experience and expertise on the technical competencies needed for the job, so that you can work independently.
- Are passionate about the travel/hospitality space and can understand the nuances of hotel operations.
- Know how to have fun and smile often
Certifications Required
- AWS DevOps Engineer (professional) - equivalent or higher
- AWS Solution Architect (professional) - equivalent or higher
- AWS Developer (associate) - equivalent or higher
What will you do?
- Responsible for infrastructure for all engineering activities, manage and oversee.
- Creation & maintenance of Dev, QA, UAT, CS, Sales, Prod (cloud + private).
- Backup & Restore underlying resources for failover.
- Manage connectivity, access & security for all environments.
- Upgrade environment for OS / software / service updates, certificates & patches.
- Upgrade environments for architecture upgrades.
- Upgrade environments for cost optimisations.
- Perform Release activity for all environments.
- Monitor (& setup alerts for) underlying resources for degradation of services.
- Automate as many infra activities as possible.
- Ensure Apps are healthy - log rotation, alarms, failover, scaling, recovery.
- Ensure DBs are healthy - size, indexing, fragmentation, failover, scaling, recovery.
- Assist in debugging production issues, engage with Development team to identify & apply long term fixes.
- Explore source code, databases, logs, and traces to find or create solution.
Technical Competencies you’ll possess:
- E./B.Tech/MCA or equivalent
- 3+ years of meaningful work experience in Dev ops handling complex services
- AWS DevOps Engineer/Architect/Developer certification
- Expertise with AWS services including but not limited to EC2, ECS, S3, RDS,Lambda,VPC,OpsWork,CloudFront,Route53,CodeDeploy,SQS,SNS.
- Hands on experience in maintaining production databases - including creatingqueries for identifying bottlenecks, creating/maintaining indexes where required, de-fragmenting db
- Handsonexperience(andstrongunderstanding)onLinux&WindowsbasedOS
- Expertise with Docker and related tools
- HandsonexperiencewithinfrastructureascodetoolslikeAWSCloudFormation/Terraformandconfigurationmanagementtoolslike PuppetorChef
- Strong grasp of a modern stack protocols / technologies like –
- Headers, Caching
- IP/TCP/HTTP(S), WebSockets, SSL/TLS
- CDNs, DNS, proxies
- Expertise in setting-up and maintaining a modern stack like (on AWS & cloud)
- Version Control Systems like TFS, SVN, Gitlab servers, etc
- Application & proxy servers like Nginx, HAproxy, IIS, etc
- Database servers like MSSQL, MySQL, Postgres, Mongo, Redis, Elasticsearchetc
- Monitoring tools like Grafana, Zabbix, Influx, Prometheus, etc
- Experience in Python coding preferred
- Good understanding and experience in continuous integration/continuous deployment tools
Regards
Team Merito
Experience in PLSQL OR PL/SQL OR Oracle
SQL Server
GeoSpoc is looking for passionate backend developers who would like to solve complex business problems using location-aware data and cutting-edge tools and technologies such as microservices and cloud platforms such as AWS.
General skill
- A passionate developer with solid understanding of software basics
- Always willing to learn and explore upcoming technologies
- Pro-active, reliable and result oriented
- Someone who can continuously perform in a fast-paced environment
Key Skills Required
- Write effective, scalable code
- Develop back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs
- Improve functionality of existing systems
- Implement security and data protection solutions
- Assess and prioritize feature requests
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Skills and Experience
- Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
- Knowledge of object-relational mapping (ORM)
- Familiarity with front-end technologies (like JavaScript and HTML5)
Responsibilities
- Writing and testing code, debugging programs and integrating applications with third-party web services
- Work closely with small teams of designers, frontend developers, GIS experts as well as business stakeholders
- Own the development lifecycle of backend systems from design to deployment
- Go above and beyond to deliver great quality software solutions on time
Sr. PO/PMO
Essential support to a project, working with the Product Manager and other team members to
achieve project success. Project Officers work in almost every field – construction, communications,
education, sales – anywhere that projects are undertaken. Exact responsibilities will vary by project
and industry, but key component of a Project Officers’ roles include administrative and technological
skills. Project Officers answer directly to a Product Manager.
Duties and Responsibilities
To accomplish their primary goal of providing administrative and technical skills to support a project
to success, Project Officers perform many duties. We analyzed several job listings to identify these
core Project Officer duties and responsibilities.
Organize Project Meetings
Maintain Technical Documents or Epic & User Stories
Identify Problems or Risks
Manage the Schedule or Sprint
Collating contracts, timesheets and reports
Drafting presentations and formatting documents
Supporting senior team members with administrative functions
Facilitating project communications
Skills
An analytical thinker with excellent problem-solving skills, a successful Project Officer is able to
multi-task in a high volume, fast-pace work environment. They are team players with a high level of
self-motivation and ability to set and meet goals.
Thorough familiarity with word processing, spreadsheet, Power-point and project scheduling
computer applications like Teamwork, Visio, Jira, Monday
Ability to work effectively as a team member and independently,
Ability to manage multiple priorities under pressure, trouble-shoot, and to meet short- and
long-term deadlines
Demonstrated experience in protect team from external interference
Excellent written and verbal communication skills
Excellent critical and creative thinking and analytical skills
Emotional Intelligence
Analytical Skill & Reasoning Skill
Typical Education
Bachelor's degree or equivalent combination of education and experience
Typical Range of Experience
3-5 years of directly related experience in Product Based Company











