As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity:
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction:
- Deliver a positive, empathetic, and solution-oriented experience on every interaction.
- Maintain high CSAT scores by setting correct expectations and closing issues completely.
- Ensure customers clearly understand the resolution provided before closing tickets.
3. Ownership & Accountability:
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at first touch wherever possible.
- Proactively follow up on pending cases and ensure closure within SLA.
- Escalate only when required, with complete context and documentation.
4. Revenue Signals, Cross-sell & Proactiveness:
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on customer needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene:
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely updates in CRM for all tickets and interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Skills & Competencies:
Must-Have Skills:
- Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
- Customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chat, and tickets.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts, including weekends if required.
Good-to-Have:
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support.
- Basic understanding of CRM or cloud communication platforms.
Behavioural Expectations:
- Ownership-driven: sees problems through to closure.
- Process-oriented but customer-centric.
- Comfortable working with targets, SLAs, and scorecards.
- Open to feedback, coaching, and continuous improvement.
- Team player who collaborates well with TLs and Account Managers.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
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You will act as the voice of the customer in all product decisions, partner with engineering to deliver core cloud capabilities, and ensure alignment between technical architecture and business goals.
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- Product Strategy & Vision
- Be the functional and technical expert for how the product works, including underlying features that enable critical user journeys
- Research and analyze current product features and competitive landscape to define new capabilities that enhance sales and profitability
- Translate product strategy into detailed requirements, user stories, and prioritized backlogs
- Identify key pain points in cloud adoption (pricing complexity, performance, support, migration) and incorporate into roadmap
- Customer & Market Insights
- Gather and synthesize feedback from internal and external sources: customers, support, sales, and marketing
- Understand and evaluate current user experience, product usage patterns, and workflows
- Provide recommendations to improve experience and increase adoption
- Act as the primary liaison between engineering, sales, marketing, and support
- Execution & Delivery
- Work directly with engineering teams to deliver core cloud capabilities (compute, storage, networking, orchestration)
- Ensure alignment between technical architecture and customer-facing features
- Drive Agile product development processes: sprint planning, backlog refinement, release management, go-to-market (GTM)
- Analyze and report on team deliverables, milestones, impediments, and successes
- Support product launches, including internal enablement and external positioning
- Growth & Optimization
- Partner with marketing and sales to define messaging, packaging, and pricing strategies
- Track product adoption, usage metrics, and technical performance
- Continuously optimize the offering based on data and customer feedback
- Establish and maintain professional working relationships across all departments and sites
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- Experience & Knowledge:
- 3-5 years in an engineering leader, product management, or product ownership role, preferably in cloud, hosting, or infrastructure
- Strong understanding of cloud computing fundamentals (IaaS, virtualization, networking, storage)
- Experience working with technical teams in Agile/Scrum environments
- Ability to translate complex technical concepts into clear business value
- Strong analytical and problem-solving skills
- Experience preparing and presenting projections, estimates, and product/program performance reports
- A degree in software engineering, business, or a related field (or equivalent experience)
Skills & Abilities:
- Excellent written, verbal, and interpersonal communication skills
- Ability to communicate effectively across teams and departments
- Ability to work in a fast-paced, multi-faceted role, take initiative, and multi-task on complex projects
- Strong organizational skills with attention to detail
- Ability to meet deadlines and manage competing priorities
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▪️ Develop, maintain, and enhance iOS applications using Swift and the iOS SDK.
▪️ Build user interfaces using UIKit / SwiftUI, Auto Layout, and Interface Builder.
▪️ Implement and maintain application architecture using MVC / MVVM.
▪️ Integrate REST APIs, handle JSON parsing, and work with third-party SDKs.
▪️ Manage App Store deployments, including certificates and provisioning profiles.
▪️ Optimize application performance, memory usage, handle debugging effectively.
▪️ Ensure code quality, scalability, and adherence to iOS best practices.
▪️ Collaborate with Backend, Android, QA, and Product teams for smooth delivery.
▪️ Work independently on assigned tasks and deliver within defined timelines.
🎯Required Skills & Qualifications
▪️ Minimum 4+ years of experience in iOS application development.
▪️ Strong hands-on expertise in Swift.
▪️ Good understanding of iOS app lifecycle and architecture.
▪️ Experience with version control systems such as Git.
▪️ Strong problem-solving and communication skills.
Google Analytics Develops digital marketing strategies by studying economic indicators,
tracking changes in supply and demand, identifying customers and their
current and future needs, and monitoring competition.
Plans and executes all web, SEO/SEM, database marketing, email, social
media, and display advertising campaigns.
Designs, builds, and maintains our social media presence.
Contributes to marketing effectiveness by identifying short-term and long-
range issues that must be addressed.
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React.js
Javascript* Designing and implementing applications
* Candidate should be a skilled software developer
* Developing and testing software
* Resolving technical issues that arise
* Can write beautiful and fast code
* Has knowledge regarding designing, testing, and implementation of software components
* Self learner
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* Competencies in working with technologies like AJAX, MySQL, JSON, HTML,
* Knowledge of Laravel or other MVC Frameworks
- Fixing bugs
Adobe IllustratorABOUT US
White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better
life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such category-disrupting brands, we have partnered with the world’s leading product
design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.
Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield
& PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our
consumer base.
We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love startups, a really fast-paced environment with lots of action and the opportunity to create India's
new gen disruptive brands, then click away and get set to propel your career to greater heights.
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As a Junior Graphic Designer, you will be responsible for creating impactful designs that capture the messaging required across marketing ideas. You will work under the guidance of the senior art director to
ideate and execute design assets required by multiple teams i.e social media, performance marketing or marketplaces.
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▪ Create drafts of social media posts, web banners, etc. and get them approved by the senior art director.
▪ Liaise with internal stakeholders while working on design projects from concept right up to execution.
▪ Ensure that all the graphic elements are consistent in terms of style, colours, and message
▪ Find the right mix of imagery to visually represent the content.
▪ Be a part of the ideation process and pitch creative concepts.
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▪ Adhere to strict timelines and be able to deliver quality work as required for the campaign/project.
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▪ Understanding the visual elements such as type, layout, fonts, etc.
▪ Basic knowledge of online marketing would be preferred.
▪ Ability to work well within a team.
▪ Time management skills.
▪ Ability to take constructive feedback and work on enhancing design skills.
▪ Comfortable in a fast-paced evolving start-up environment.
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▪ Minimum 1-year experience at an Advertising agency or any design house.
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JavaMinimum 10 years of relevant experience:
- Should have worked extensively in various Testing projects
- Responsible to develop and drive the framework development for the assigned projects
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- High level of technical expertise to handle automation framework development from scratch on various tools
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- Collaborate and work with global teams in multiple locations.
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- Linux System Administration and Networking work experience
- Configuring Firewalls(IP tables/firewall) and security software
- Able to generate Linux packages, and configure based on business needs.
- Passion for cybersecurity. Ability to build secured Linux packages with antivirus and security patches.
- Shell, Python scripting experience
- Basic SQL skills
- Ability to work with cross-functional and remote teams. Must be able to communicate in English, both written and verbal.
- Interpersonal skills to effectively collaborate with vendors and customers.
- Experience with Agile Scrum
- Development background in Java/C++
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Aviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North.
We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers.
Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors
What you will be doing:
● Able to understand requirements(design document) and write the test plan and test cases with minimal super vision
● Able to Execute test cases as per requirements
● Able to do backend Testing, Itegration,Frontend and Mobile testing.
● Should have basic knowledge on python to write some scripts and test
● Should have knowlege on selenium and write basic test cases
● Should have knowlege on jira software and report the bugs.
● Follow with all the internal stake holders to ensure code is flawless
● Able to work in on-site off-shore model
What You Bring:
● 3+ years of experience in manual/automation testing
● Understand requirements Business Function-lists and Create System Test Strategy, and Planned test activities in line with Delivery Dates.
● Result-driven Quality Assurance professional with solid knowledge in the Testing
process of Software Development Life-cycle methodologies - Agile, Iterative, Scrum, and Waterfall models.
● Proficient in Test Strategy, Test Plan, Test Case Creation.
● Excellent exposure on Quality Assurance Procedures and Tools Like JIRA
● Work Experience in Analytics technologies and Products like Aviso.
● Experience in working on multiple Platforms LINUX, MAC.
● Have flexibility and ability to learn and use new technologies and also to work in a team environment as well as independently to get things done.
Aviso offers:
● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sudexo meal card
Visual Studio
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Full Stack Developer - Averlon