Customer Support Executive

SOLARSQUARE  ·  ENGINEERING

Staff Engineer, Data Platform

Team: Data Engineering    ·    Level: Staff (Individual Contributor)    ·    Experience: 8+ years      ·    Full-time

Own the data platform that turns every customer and field interaction into a decision SolarSquare can act on.

About SolarSquare :

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand — designing, installing, maintaining (after-sales), and financing solar systems for home-owners across India.

In a few short years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service, and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.

Get to know us

• SolarSquare - company website
• Featured by TIME as one of the World’s Top GreenTech Companies of 2025
• SolarSquare raises $53M Series C led by B Capital (Moneycontrol)
• India’s rooftop solar market and SolarSquare’s growth (TechCrunch)

About the role :

As a Staff Engineer on Data Platform, you set the technical direction for how we move, model, and serve data across the entire customer lifecycle — from real-time operational streams off thousands of field devices to the analytical layer our leaders and AI systems depend on. You operate at the scope of the platform: ambiguous problems land on your desk, and you turn them into systems the whole org builds on.

What you’ll own :

• Design and scale the data platform end to end: streaming ingestion, batch pipelines, the analytical warehouse, and a governed self-serve metrics layer.
• Build real-time operational data streams that power field operations and customer-facing experiences with low latency and high reliability.
• Own data quality, lineage, and governance — including PII handling — so teams trust the data and never dump it mindlessly.
• Define a golden metrics layer and the standards, contracts, and tooling that make analytics self-serve across the org.
• Set the bar on craft: review designs, clear data tech debt every sprint, and mentor engineers across pods.

The Tech you’ll work with :

You’ll work across event streaming (Kafka), PostgreSQL as the system of record, a columnar analytical warehouse for OLAP, Python-based pipelines, and Metabase for self-serve BI — with more workloads moving to real-time and columnar storage as we scale. We’re stack-agnostic for the right person; fundamentals matter more than any one tool.

What we’re looking for :

• 8+ years building large-scale data systems in production, with deep ownership of at least one major data platform.
• Strong command of distributed data processing and streaming architectures, plus modern columnar / analytical warehouses.
• Expert SQL and data modeling; fluency in data quality, lineage, and governance.
• Proven ability to turn ambiguous business questions into durable data models and reusable platform abstractions.
• Experience setting technical direction and growing the engineers around you.
• Customer-obsessed and impact-led: you start from the customer’s pain and judge yourself by the metric your work moves, not the tickets you close.
• High agency: you don’t wait to be told — you spot problems, pick them up, and own the outcome through to production.
• Craft over shortcuts: you fix root causes rather than symptoms, clear tech debt as you go, and don’t ship bugs.
• Bias for speed and simplicity: you build once for reuse, automate the mundane, and let AI draft the first pass so your judgment goes where it matters.
• Data-driven: you reach for evidence over assumptions and let results guide the next decision.

Bonus points

• Experience with lakehouse architectures, real-time analytics, or geospatial / IoT-scale data.
• Exposure to semantic layers and self-serve analytics platforms.
• Built data platforms that feed ML or AI systems.

Why you’ll love building here

• Direct ownership of high-impact initiatives with visible customer and business outcomes.
• An AI-native engineering culture with first-class tooling and internal agents.
• A high-agency, low-bureaucracy environment where you debate what’s right and ship.
• A meritocracy where growth and recognition track impact, not tenure.
• Competitive compensation.
• A front-row seat to putting clean energy on millions of Indian rooftops.

Role Description

As a Business Development Executive, you will be responsible for identifying and prospecting new business opportunities, generating leads, building and maintaining client relationships, and managing accounts. This role requires strong communication skills and the ability to effectively communicate the value of our digital marketing services to potential clients.

Qualifications

• New Business Development and Lead Generation skills
• Strong business acumen and communication skills
• Experience in account management
• Excellent interpersonal and negotiation skills
• Ability to work independently and as part of a team
• Knowledge of digital marketing trends and strategies
• Experience in the digital marketing industry is a plus
• Bachelor's degree in Business, Marketing, or a related field

Looking for Immediate Joiner : 15-30 days

ROLES & RESPONSIBILITIES:

• Should be able to work with business stakeholders to understand the roadmap, pain points.

• Quickly understand existing system architecture, analyze and recommend improvements.

• Should be able to design solutions on ServiceMax and distribute tasks to team members and guide

them.

PREFERRED SKILLS:

• Minimum 6 years of experience working on Salesforce Platform.

• Having a good understanding of Salesforce object models, relationship, limits, security etc.

• Should be aware of customization and configuration options.

• Minimum 4 years of experience working on ServiceMax technology, where minimum 2 years should be

as a lead/architect.

• Having built large scale ServiceMax application catering to complex use cases. Having experience of

different ServiceMax modules like Work Order Management, SFM, Location Management, Dispatch

Console, Mobile App etc.

QUALIFICATIONS & EDUCATIONAL REQUIREMENTS:

Bachelor’s degree in computer science, Computer Engineering, or a closely related field.

1. Develop and maintain user interfaces for web applications using Angular,

They are building and implementing top-notch user interfaces using JavaScript and the Angular framework.

Writing efficient JavaScript code while also using HTML and CSS

Ensuring high performance on mobile and desktop

Able to write unit test cases

2. Work on the latest version of Angular (Angular 14 and above) to implement robust and scalable solutions.

3. Designing, coding, testing, and deploying the application.

4. Debugging issues in the application code to ensure it is working correctly

5. Collaborate with cross-functional teams to integrate RESTful APIs and ensure seamless application functionality.

6. Work according to Agile methodologies, participating in sprints, retrospectives, and other Agile ceremonies.

7. Demonstrate effective communication skills in English, enabling smooth collaboration in an international environment.

8. Adaptability and flexibility to work closely with deployment teams across various time zones.

DYD is a new business initiative and we are on the lookout for a passionate and energetic Operations Manager for our Ecommerce platform. This platform is for those candidates who have an innovative edge to their thinking gear and who believe they have the caliber to roll up their sleeves and push it from zero to one making every customer visit on the platform an experiential one.

• Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc.
• Assist to develop and implement demand generation plans to grow site revenue.
• Liaise with Designer Team on artwork requirements and monitor deadlines for completion
• Responsible for stock inventory accuracy and to address any discrepancy.
• Assist Customer Relations department on product knowledge.
• Logistic coordination when required.
• Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations.
• Involved in product listing, updating pricing & promotion on company’s website.
• Monitor Orders from initiation to completion and raise flags whenever required
• Monitor Service vehicles route plan and report deviations.
• Generate analysis and sales reports on regular basis.
• Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
• Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
• Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
• Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
• Supporting the eCommerce Head on campaigns and programs.
• Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
• Guiding internal teams and vendor teams on development implementation issues.
• Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.

• Minimum 5 years of experience within an ecommerce operations managerial role, automobile industry experience is an added advantage
• Experience handling ecommerce platforms, online sales and website content management
• Excellent communication, Excel and organizational skills in addition to project management experience
• Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
• Ability to manage tasks simultaneously and efficient co-ordination with the other suppliers and vendors
• Experience working on Google and web analytics
• Support evaluating and executing SEO strategies
• Ability to forecast and determine productivity requirements to produce during the day to meet the overall building objectives
• Ability to develop systems, processes and infrastructure related to logistics.
• Implemented lean processes and innovative technology solutions to improve automation and productivity
• Ability to analyze various business scenarios and recommending prompt actions for exponentially expanding business