ORM Executive at Ekostay LLP · Mumbai, worli · 1 - 3 years · ₹2L - ₹3L / yr · Profitable · Posted 14 Apr 2026

EKO STAY is a leader in professionally managed vacation homes, offering curated homestay experiences across India. Founded in 2018 by experts in hospitality, the company operates over 150 thoughtfully designed villas across 12 cities. Known for its focus on innovation, customer satisfaction, and sustainable growth, EKO STAY sets benchmarks in alternative accommodations. Guests enjoy a blend of comfort, convenience, and unforgettable experiences with every stay.
The ORM (Online Reputation Management) Executive is responsible for optimizing online listings, managing brand identity, and handling client
grievances. This role involves enhancing the company's online presence
through various strategies, ensuring customer satisfaction, and maintaining a
positive brand image.
Key Responsibilities:
- OTA Optimization - Reviews and Ratings:
Monitor and manage reviews and ratings on Online Travel Agencies (OTAs).
Implement strategies to improve overall ratings and manage feedback
effectively.
Engage with customers through reviews to foster positive relationships and
address concerns.
- Website Listing Optimization:
Regularly update and optimize property listings on the company website.
Ensure all listings are accurate, detailed, and attractive to potential clients.
- Image Optimization:
Optimize images on the website for better performance and visual appeal.
Enhance brand identity through consistent and high-quality imagery.
Collaborate with the design team to create compelling visuals that align with
the brand’s image.
- Maintaining Brand Identity Online:
Uphold and promote the company’s brand identity across all online platforms.
Ensure all online content reflects the company’s values, mission, and branding
guidelines.
Monitor online presence to ensure consistency and quality of the brand’s
representation.
- Addressing Client Grievances:
Respond promptly and professionally to client complaints and grievances.
Provide solutions and follow-up to ensure customer satisfaction.
Document and report recurring issues to improve overall service quality.
- Handling Escalations and Damage Control:
Manage and resolve escalated issues effectively to mitigate potential damage to
the brand.
Develop and implement damage control strategies to handle negative
publicity.
Communicate with affected clients to restore confidence and trust in the brand.
- Listing New Properties and Delisting Inactive/Non-performing Listings:
Identify and list new properties on various platforms.
Monitor the performance of listings and delist properties that are inactive or
underperforming.
Ensure all active listings are current and optimized for best performance.

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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
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- Familiarity with technical SEO concepts.
- Working knowledge of SEO tools such as Google Search Console, Google Analytics etc.
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- Career growth opportunities.
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Lead – Brand & Digital Communication
Location: Madhapur, Hyderabad
Employment Type: Full-Time
Experience: 4-8 Years
Reporting To: Founder / CEO
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Job Title: Order Management Executive (Order, Warranty & Returns)
Location: Golf course road, Gurgaon
Experience: 2-5 year in order management (O2C)
salary: negotiable
Qualificaton: Graduate
Working days: Monday to Saturday (Monday to Friday - office & Saturday – WFH)
Shift Timings: 9:30 AM to 6 PM
The Operations Specialist manages the end-to-end post-purchase customer experience. This role oversees order fulfilment, investigates product return trends, and coordinates the warranty validation process. You will bridge the gap between logistics, customer service, and quality assurance to optimize operational efficiency.
Key Responsibilities
Order Management -
- Process incoming orders across multi-channel e-commerce platforms.
- Track shipment milestones to ensure on-time delivery metrics.
- Resolve order bottlenecks by coordinating directly with warehouse teams.
- Manage inventory allocations for backordered or high-demand items.
Return Investigation &; Reporting -
- Analyse return data to identify systemic product defects.
- Generate weekly reports on return rates and root causes.
- Inspect flagged return items to verify customer fraud or damage.
- Collaborate with QA teams to implement corrective action plans.
Warranty Processing & Coordination -
- Evaluate warranty claims against established company policy guidelines.
- Coordinate replacement logistics or issue customer credits efficiently.
- Maintain documentation of all claim approvals and denials.
- Liaise with vendors regarding factory-level defects and reimbursement.
Job Requirements -
- Education: Bachelor’s degree is a must.
- Experience: 2–5 years in Operations or Order management.
- Systems: Proficiency with ERP software (SAP exp will be a Plus).
- Data Skills: Advanced Excel capabilities (VLOOKUPS, Pivot Tables) are must. Core Competencies
- Order creation: Order to Cash experience is must.
- Exposure: Global customer handling will be a plus.
- Analytical Mindset: Ability to translate raw data into actionable insights.
- Attention to Detail for RIR: Precision in auditing claims and processing orders.
- Communication: Strong cross-functional collaboration and vendor management skills.
- Problem-Solving: Quick resolution of logistics conflicts and customer disputes.
Mail updated resume with salary details-
email: etalenthire{at}gmail{dot}com
satish: 88O 27 49 743











