IBM ACE / IIB Integration Support Engineer

Job Summary:

We are looking for an experienced Application Production Support Engineer with hands-on experience in Internet Banking application support, Middleware technologies, and OpenShift (OCP) operations. The candidate should be skilled in production incident management, application troubleshooting, root cause analysis, and ensuring the availability and stability of critical banking applications.

Mandatory Skills:

• Internet Banking Application Production Support
• Middleware Administration and Troubleshooting
• OpenShift Container Platform (OCP)
• Incident Management and Production Troubleshooting
• Application Monitoring and Log Analysis
• Root Cause Analysis (RCA)

Key Responsibilities:

• Provide production support for Internet Banking applications and ensure smooth day-to-day operations.
• Troubleshoot application issues and resolve production incidents within defined SLAs.
• Monitor application health, logs, and system performance to identify and resolve issues.
• Support middleware components and troubleshoot application connectivity and deployment issues.
• Manage and troubleshoot applications running on OpenShift (OCP).
• Perform root cause analysis for recurring incidents and implement corrective actions.
• Coordinate with application development, infrastructure, and middleware teams to resolve critical issues.
• Participate in incident management, change management, and release activities.
• Maintain technical documentation, incident reports, and support procedures.

📢 We’re Hiring | Application Support Engineer

📍 Location: Hyderabad

💼 Experience: 6+

We are looking for an experienced Application Support Engineer with strong knowledge of Linux/Unix and monitoring tools to join our team in Hyderabad.

🔹 Job Responsibilities:

• Provide L2/L3 application support and troubleshoot production issues.
• Monitor application performance, availability, and system health.
• Work with Linux/Unix environments for log analysis, issue investigation, and troubleshooting.
• Use Splunk, Grafana, and AppDynamics for application monitoring, log analysis, and performance tracking.
• Perform root cause analysis (RCA) and implement preventive measures.
• Handle incidents, service requests, and problem management within defined SLAs.
• Collaborate with development, infrastructure, and database teams to resolve technical issues.
• Support production deployments, releases, and application health checks.

🔹 Required Skills:

• 6–8 years of experience in Application Support.
• Strong hands-on experience with Linux/Unix.
• Good knowledge of Splunk, Grafana, and AppDynamics.
• Experience in production support, incident management, and troubleshooting.
• Strong analytical, communication, and problem-solving skills.

Job Summary

We are looking for an experienced Application Production Support Engineer with strong hands-on experience in Internet Banking application support, Middleware technologies, and OpenShift Container Platform (OCP). The candidate will be responsible for ensuring the stability, availability, and performance of critical banking applications in a production environment.

The ideal candidate should have experience in troubleshooting production incidents, performing root cause analysis, monitoring application health, and coordinating with development, infrastructure, database, and business teams to ensure smooth banking operations.

Key Responsibilities

• Provide L2/L3 production support for Internet Banking applications and ensure high availability of critical banking services.
• Monitor application performance, system health, logs, and alerts to proactively identify and resolve issues.
• Troubleshoot application failures, transaction issues, login/authentication problems, API failures, and other Internet Banking-related incidents.
• Perform middleware administration, monitoring, and troubleshooting across application servers and related middleware components.
• Manage application deployments, pod monitoring, log analysis, and troubleshooting in OpenShift Container Platform (OCP).
• Investigate production incidents, perform root cause analysis (RCA), and implement preventive measures to avoid recurrence.
• Work with middleware, database, network, infrastructure, DevOps, and development teams to resolve complex technical issues.
• Support production releases, deployment validation, application restarts, and post-deployment health checks.
• Handle incident, problem, and change management processes in accordance with defined SLAs.
• Maintain technical documentation, incident reports, SOPs, and knowledge base articles.
• Participate in rotational shifts, weekend support, and on-call support as required.

Mandatory Skills

• Internet Banking Application Support: Hands-on experience supporting Internet Banking applications in a production environment.
• Middleware Support: Practical experience in middleware monitoring, configuration, troubleshooting, and application server operations.
• OpenShift (OCP): Hands-on experience with pod monitoring, logs, deployments, troubleshooting, and basic cluster/application operations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with Linux/Unix commands and application log analysis.
• Good understanding of HTTP/HTTPS, REST APIs, and application connectivity.
• Experience working with ITSM tools and incident management processes.
• Strong communication and coordination skills.

Good to Have

• Experience in banking, financial services, or payment-related applications.
• Knowledge of Java/J2EE applications and application server technologies.
• Familiarity with Kubernetes, Docker, CI/CD pipelines, and deployment automation.
• Basic SQL knowledge for production troubleshooting.
• Experience with monitoring tools such as Grafana, Prometheus, Splunk, ELK, or similar platforms.
• Understanding of banking security, authentication, and transaction processing workflows.

Required Experience

• Relevant Experience: 3–8 years in application production support.
• Domain Experience: Hands-on Internet Banking application support is mandatory.
• Technical Experience: Middleware and OpenShift (OCP) operational experience is mandatory.
• Work Environment: Production-critical applications with SLA-driven support.

Ideal Candidate Profile

We are looking for a proactive support engineer who can independently troubleshoot production issues, manage incidents within defined SLAs, and ensure the reliability of Internet Banking services. Candidates must have practical production experience in all three key areas: Internet Banking, Middleware, and OpenShift (OCP).

Important: Candidates with only generic application support experience and no hands-on Internet Banking support experience will not be suitable for this role.

Work Mode: Hybrid

Notice Period: Immediate to 1 week

Application Support Specialist - Maximo

Position summary:  A Maximo Application Support Specialist in Kyndryl, is a person who has good experience in providing application support and troubleshooting for the customer’s Maximo application and can understand customizations. Person will troubleshoot and resolve application incidents and service requests and work on minor enhancement. The responsibilities are as defined in role description and responsibilities section below.

Work experience: Overall 10+ years of relevant IT experience, with focus on application support and development across Maximo system. Out of that, 7+ years deep expertise in a support domain with required technical skills.

Role description

1.     Handles application support and potential project activities related to Maximo application as a subject matter expert.

2.     Ability to cross train others in the technical area(s) as to provide backup personnel when not available.

3.     Ability to learn other tech skills to maximize utilization and contribute to overall application support.

Responsibilities

The chosen candidate will take on the following responsibilities in the following areas.

o  Maximo Applications Support (Level 2 and 3)

o  Take knowledge transfer from existing integration Subject Matter Experts while improving documentation, processes and ways of working.

o  Engage with users to support Maximo incidents, requests and alarms based on Service Level Agreements while striving to provide high standards and quality of customer service.

o  Work with Third Party Vendors as necessary.

o  Ability to learn and understand customers’ business and applications environment.

o  Provide timely and high-quality documentation in ServiceNow of all investigations and user, business analyst, customer IT and third party interactions.

o  Train other team members to enable them to provide coverage when unavailable

o  Ability to cross train and learn new technical skills to help improve overall performance and ability to contribute to application management support.

o  Performing code review of fixes and project deliverables. Lead work sessions and client discussion with application development/support teams.

o  Perform code/configuration changes based on the defined strategy and architecture.

o  Collaborate with enterprise architecture, information security, application & infrastructure teams to produce an optimal, high level, conceptual, and cost-effective application designs by using best practices.

o  Provide and lead root cause analysis for all Priority 1 issues related to Maximo

Experience

1.     Must have experience in Maximo application support. (Working experience of support / configuration of Maximo).

2.     Diagnose and resolve Maximo configuration, data, performance, and access issues

3.     Investigate failed or delayed Maximo-to-SAP transactions involving purchase orders, goods receipts, invoices, vendors, etc.

4.     Reprocess failed purchase orders, receipts, interface files and integration messages

5.     Support supplier setup and synchronization across Maximo, SAP and Custom built applications

6.     User Administration, security groups, roles, privileges

7.     Experience troubleshooting workflows, PO approvals and inventory transactions

8.     Configuration of workflows, domains, application settings

1. Familiarity with Service Now and ITIL processes

10.  Must have performed Level 2/3 application support in a managed services environment

11.  Experience in manufacturing industry (Metals)

Essential Technical Skills:  

Candidate should have experience as per below technical skill matrix

Maximo Application Support

Primary / Good to have

Maximo is SaaS and is in AWS.

It is version 9.1.

Client uses 900 app points for licensing.

ServiceNow

Maximo Asset Management

Professional Attributes:

o Strong collaboration skills within and across teams, geographies and domains

o Strong communication skills, written and verbal

o Proficient in Application Support and ITIL processes

o Self-starter who thrives in an ever-changing, fast-paced business environment

o Adaptability to the rapid change in technology

Location: Bangalore (Hybrid)

Experience: 4–8 Years

About the Role

At Twenty20 Systems, we are looking for a Senior Software Engineer (Integration) who can build and support scalable integrations across enterprise applications, APIs, and data systems.

This role is ideal for someone who is hands-on, technically strong, and excited to solve real integration challenges in a fast-paced environment. You will work closely with engineering, product, and delivery teams to build reliable integration solutions while contributing to architecture and engineering best practices.

What You’ll Do

• Design, develop, and maintain enterprise integrations, APIs, and automation workflows across internal and third-party systems.
• Build and manage integrations using Workato and other iPaaS/middleware platforms.
• Develop and optimize API-based services, data pipelines, and workflow automations for business-critical use cases.
• Work with product, engineering, and business teams to understand requirements and build scalable solutions.
• Troubleshoot, monitor, and improve integration performance in production environments.
• Build reusable components, connectors, and automation logic to improve delivery efficiency.
• Ensure integrations follow security, reliability, performance, and governance standards.
• Support delivery teams in resolving integration issues and improving system performance.

Requirements

• 4–6 years of experience in software engineering, middleware, or enterprise integrations.
• Strong hands-on experience in Workato (Boomi, MuleSoft, WSO2, TIBCO experience is a plus).
• Good understanding of REST/SOAP APIs, webhooks, OAuth, and connector-based integrations.
• Strong skills in JSON, XML, SQL, JavaScript/Python, and data transformation logic.
• Experience working with enterprise applications like Salesforce, NetSuite, Workday, Snowflake, Shopify, etc.
• Exposure to cloud platforms (AWS/Azure/GCP) and automation architectures is a plus.
• Good debugging, troubleshooting, and problem-solving skills.
• Ability to work in a fast-paced delivery-oriented environment with strong ownership.

What Your First 3 Months Will Look Like

• Take ownership of assigned integration projects and support ongoing delivery pipelines.
• Work on API integrations, automations, and troubleshooting real-time production scenarios.
• Collaborate with senior engineers and product teams to improve integration quality and performance.

Where You’ll Be in 6 Months

• Independently handling multiple integration workflows and delivery requirements.
• Contributing to reusable frameworks and engineering best practices.
• Becoming a key technical contributor for integration design and production support.
• Driving faster delivery through automation and optimized integration patterns.

Job Summary

We are looking for an experienced Application Support Engineer (L2) with expertise in supporting banking applications, monitoring production systems, troubleshooting incidents, and ensuring application availability and stability. The candidate should have strong SQL skills, knowledge of ITIL processes, experience with shell scripting, Grafana dashboards, Control-M job scheduling, and automation of routine support activities.

Key Responsibilities

• Provide L2 production support for critical banking applications and ensure high availability and performance.
• Monitor application health, system performance, logs, and alerts using Grafana and observability tools.
• Troubleshoot production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Write and execute SQL queries to investigate application issues, validate transactions, and perform data analysis.
• Monitor, manage, and troubleshoot batch jobs and workflows using Control-M.
• Perform log analysis and execute shell scripts for system checks, troubleshooting, and routine operational activities.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Automate repetitive operational tasks using shell scripting and other automation techniques.
• Collaborate with development, infrastructure, database, and business teams to resolve production issues within agreed SLAs.
• Participate in incident bridges, provide timely updates to stakeholders, and prepare incident reports.
• Support application deployments, release activities, and post-deployment validation.
• Maintain support documentation, knowledge articles, SOPs, and operational runbooks.
• Ensure compliance with banking security policies, audit requirements, and operational procedures.

Required Technical Skills

• Application Support: Hands-on experience in L2 production support, incident troubleshooting, and application monitoring.
• SQL: Strong SQL query-writing skills, joins, subqueries, data validation, and troubleshooting database-related issues.
• Observability: Knowledge of application monitoring, log analysis, metrics, alerts, and performance troubleshooting.
• Grafana: Experience monitoring dashboards, analyzing metrics, identifying anomalies, and troubleshooting alerts.
• Control-M: Experience monitoring batch jobs, handling job failures, managing dependencies, and rerunning failed jobs.
• Shell Scripting: Basic to intermediate scripting for log analysis, health checks, file processing, and task automation.
• ITIL: Understanding of Incident, Problem, Change, and Service Request Management processes.
• Automation: Ability to automate repetitive support tasks and improve operational efficiency.
• Banking Domain: Understanding of banking applications, transaction processing, batch processing, and business-critical production operations.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting business-critical applications in a banking or financial services environment.
• Knowledge of Linux/Unix operating systems and application/server logs.
• Familiarity with SLA management, production support rotations, and on-call support.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Key Competencies

• Incident prioritization and effective problem-solving.
• Root cause analysis and preventive action implementation.
• Production stability and service improvement.
• Coordination with cross-functional technical teams.
• Ability to work in a 24/7 support environment when required.

Overall Objective: Ensure stable and reliable banking application operations by proactively monitoring systems, resolving production incidents, automating routine activities, and meeting defined service-level agreements (SLAs).

Experience: 3–4 Years

Location: Hyderabad

Job Responsibilities:

• Provide L2 production support and troubleshoot application or infrastructure issues.
• Monitor alerts and incidents using Splunk, AppDynamics, or ThousandEyes.
• Perform event management, incident analysis, and root cause identification.
• Manage incidents, service requests, and escalations through ServiceNow.
• Coordinate with L1, L3, and relevant teams to ensure timely issue resolution.
• Monitor system performance and maintain service availability.

Required Skills:

• Hands-on experience in L2 Production Support.
• Knowledge of Event Management and Incident Management.
• Experience with ServiceNow.
• Working knowledge of Splunk, AppDynamics, or ThousandEyes.
• Strong troubleshooting, analytical, and communication skills.

Job Description

We are seeking an experienced Production Support professional to provide 24x7 support for mainframe and distributed applications, ensure high system availability, troubleshoot production issues, and maintain application performance across platforms.

Key Responsibilities

Provide 24x7 production support for mainframe and distributed applications.

Monitor batch jobs, online systems, and distributed application environments.

Perform abend analysis, job restarts, incident resolution, and root cause analysis.

Use APM tools to identify performance bottlenecks and prevent recurring incidents.

Support performance tuning, capacity planning, and availability improvements.

Coordinate with development, infrastructure, middleware, and database teams.

Support month-end, quarter-end, and year-end business-critical activities.

Ensure SLA adherence and follow ITIL processes.

Maintain runbooks, operational documentation, and knowledge base articles.

Required Skills

Mainframe, COBOL, JCL, and DB2.

VSAM and CICS.

Control-M and job scheduling.

Distributed application production support.

APM tools such as Splunk, AppDynamics, ThousandEyes, or similar.

Incident, problem, and change management (ITIL).

Log analysis, monitoring, alerting, and performance troubleshooting.

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in event management, incident handling, ServiceNow, and monitoring tools. The ideal candidate should have strong troubleshooting skills and experience in maintaining production system stability and resolving technical issues within defined SLAs.

Primary Skills:

• L2 Production Support
• Event Management and Incident Management
• ServiceNow
• Monitoring tools such as Splunk, AppDynamics, or ThousandEyes

Secondary Skills:

• Batch Monitoring and Scheduling
• Unix/Linux troubleshooting
• Windows Server troubleshooting

Key Responsibilities:

• Monitor production systems and applications to ensure availability and stability.
• Handle L2 incidents, events, alerts, and service requests.
• Use ServiceNow for incident logging, tracking, prioritization, and resolution.
• Analyze monitoring alerts using Splunk, AppDynamics, or ThousandEyes.
• Perform initial troubleshooting, identify root causes, and coordinate with relevant teams for issue resolution.
• Monitor batch jobs and scheduled tasks, and troubleshoot failures.
• Perform basic Unix/Linux and Windows Server troubleshooting.
• Ensure timely incident resolution in accordance with SLA requirements.
• Maintain incident records and provide updates to stakeholders.

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka