IBM ACE / IIB Integration Support Engineer

Key Responsibilities

Provide technical support for KX products, ensuring system stability and optimal performance.

Diagnose and troubleshoot software, infrastructure, and performance-related issues.

Work closely with engineering teams to escalate and resolve complex product defects.

Assist customers with product deployments, configurations, and best practices.

Create and maintain technical documentation and knowledge base articles.

Lead root cause analysis (RCA) efforts.

Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.

Required Skills & Experience

Experience in product or technical support for enterprise software.

Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting.

Experience with SQL and other database technologies.

Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.

Preferred Qualifications

Proficiency in kdb+/q.

Experience with real-time data processing, high-frequency trading, or IoT applications.

Familiarity with networking concepts.

Hands-on experience with automation and scripting (Python, Shell, etc.).

ITIL certification or experience working in an ITIL-based support environment.

Manual and Automation testing

CICS( MAINFRAME)

TOSCA

SQL and Playwright are desirable

Years of exp – 6+ yrs

Location – Chennai & Pune

Work Mode – 5 days WFO

Notice Period – Immediate Joiners

Required Capabilities:-

Primary Skills: .Net Core, ReactJS, Azure (Azure, Key Vault , Azure Function, Azure service bus, Azure Blob storage, Cosmos, App insights, App services)

• Significant software development experience in front-end, back-end, and cloud automation.
• Agile team experience, following best practices for architecture, design, and testing with high code quality.
• Proficient in .Net/C# programming and React.
• Strong SQL Server skills.
• Familiar with Redis.
• Knowledge of CI/CD pipelines.
• Understanding of Azure Storage accounts and service bus.
• Experience with Azure or other cloud hosting.
• Familiarity with Entity Framework.
• Expertise in .Net API

Job description

Company Description

Honeycomb Creative Support is an integrated marketing communication agency, with

nearly 14 years of experience marketing in diverse sectors such as lifestyles, IT,

pharmaceuticals, healthcare, education, manufacturing, and automotive. The firm

provides creative design and marketing services to local and international clients

using creative vision, information analysis, strategic thinking, and execution to sell

ideas and unique products to the target audience. Honeycomb provides services such

as Web Design & Development, Graphic Design, Corporate and Product Video

Production, Digital Marketing, Branding, Fine-Art Printing and On-site Creative

Studio at Client Location.

Role Description

If you are looking for an exciting opportunity to work with an established marketing

communications agency, you have come to the right place. We are looking for a full-

time On-Site Back End developer Laravel | Exp: 2 to 3 Years | 3 - 5 LPA, based in

Greater Bengaluru Area. As a Back End Engineer at Honeycomb Creative Support,

you will be a part of our development team, responsible for building server

applications and APIs.

Qualifications

• PHP and PHP Frameworks

• Laravel and CodeIgniter must

• Good Knowledge in any MVC Frameworks.

• Basic knowledge of AWS

• MySQL

• Basic knowledge in Node.js

• Experience with building RESTful APIs and API development

• Knowledge of GIT-based source control

• Understanding of how to test and debug web applications

• Understanding of modern PHP development practices, design patterns, and SOLID principles

• Bachelor's or Master's degree in Computer Science or equivalent

• Good problem-solving skills and attention to detail.

The Data Engineering team is one of the core technology teams of Lumiq.ai and is responsible for creating all the Data related products and platforms which scale for any amount of data, users, and processing. The team also interacts with our customers to work out solutions, create technical architectures and deliver the products and solutions.

If you are someone who is always pondering how to make things better, how technologies can interact, how various tools, technologies, and concepts can help a customer or how a customer can use our products, then Lumiq is the place of opportunities.

Who are you?

• Enthusiast is your middle name. You know what’s new in Big Data technologies and how things are moving
• Apache is your toolbox and you have been a contributor to open source projects or have discussed the problems with the community on several occasions
• You use cloud for more than just provisioning a Virtual Machine
• Vim is friendly to you and you know how to exit Nano
• You check logs before screaming about an error
• You are a solid engineer who writes modular code and commits in GIT
• You are a doer who doesn’t say “no” without first understanding
• You understand the value of documentation of your work
• You are familiar with Machine Learning Ecosystem and how you can help your fellow Data Scientists to explore data and create production-ready ML pipelines

Experience

• At least 2 years of Data Engineering Experience
• Have interacted with Customers

Must Have Skills

• Amazon Web Services (AWS) - EMR, Glue, S3, RDS, EC2, Lambda, SQS, SES
• Apache Spark
• Python
• Scala
• PostgreSQL
• Git
• Linux

Good to have Skills

• Apache NiFi
• Apache Kafka
• Apache Hive
• Docker
• Amazon Certification

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.

RESPONSIBILITIES

• Will play a key role in designing and developing best-in-class workflows solutions for efi productivity suites
• Effectively communicate conceptual ideas, design rationale and the specifics of user-centred design process
• Create holistic design solutions that address business and end-user requirements collaboratively with R&D and Product Management organizations
• Create information architecture diagrams, wireframes, prototypes and screen flows along with visual design skills

MUST HAVE QUALIFICATIONS

• Degree in design communication, human-computer interaction or related field, or equivalent combination of education and experience
• 5+ years of experience in user experience design or industry experience (corporate, product, software)
• Mastery in Interaction design and good competency in Visual designs
• Capability to work using sketch or photoshop
• Experience working with cross-functional teams (including user research, product management and engineering)