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IBM ACE / IIB Integration Support Engineer
IBM ACE / IIB Integration Support Engineer
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IBM ACE / IIB Integration Support Engineer

Tabbasum Shaikh's profile picture
Posted by Tabbasum Shaikh
3 - 4 yrs
₹9L - ₹10L / yr
Bengaluru (Bangalore), Mumbai
Skills
Customer Support

Here is your JD with the company name removed and only the technology names kept:

Role Summary

Seeking an experienced App Connect Enterprise (ACE) / Integration Bus (IIB) Support Engineer with strong hands-on experience in supporting, maintaining, and enhancing enterprise integration environments. The role involves L2/L3 production support, incident management, deployments, monitoring, and collaboration with cross-functional teams to ensure stable and high-performing integration services.

Key Responsibilities

  • Provide L2/L3 support for ACE / IIB applications across DEV, UAT, and Production environments
  • Support and maintain enterprise integrations, message flows, and interfaces
  • Monitor integration environments and troubleshoot failures related to ESQL, MQ, database connectivity, network, or data issues
  • Perform incident management for P1–P5 issues, including bridge calls and stakeholder coordination
  • Conduct Root Cause Analysis (RCA) and provide permanent fixes
  • Manage UAT testing, production deployments, and release activities
  • Perform certificate renewals, patching, and vulnerability remediation
  • Reprocess failed messages/transactions to ensure business continuity
  • Update configuration properties (for example, UDP properties) in production
  • Create and manage Change Requests (CRs), JIRA tickets, and CAB approvals
  • Prepare Weekly and Monthly Service Reports (WSR/MSR)
  • Provide on-call and weekend support as per rotation
  • Debug message flows and optimize ESQL for performance improvements
  • Support SOAP and REST-based integrations
  • Work with monitoring tools to ensure alerting and ticket generation
  • Collaborate with application teams, architects, and DevOps teams
  • Ensure adherence to operational standards and best practices

Desired Experience

  • Minimum 3+ years of hands-on experience in ACE / IIB support or development
  • Experience supporting production-critical environments
  • Exposure to Agile / Scrum delivery models
  • Experience working in 24x7 support environments
  • Strong documentation and communication skills


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About whitewhale software solution

Founded :
2022
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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