
Here is your JD with the company name removed and only the technology names kept:
Role Summary
Seeking an experienced App Connect Enterprise (ACE) / Integration Bus (IIB) Support Engineer with strong hands-on experience in supporting, maintaining, and enhancing enterprise integration environments. The role involves L2/L3 production support, incident management, deployments, monitoring, and collaboration with cross-functional teams to ensure stable and high-performing integration services.
Key Responsibilities
- Provide L2/L3 support for ACE / IIB applications across DEV, UAT, and Production environments
- Support and maintain enterprise integrations, message flows, and interfaces
- Monitor integration environments and troubleshoot failures related to ESQL, MQ, database connectivity, network, or data issues
- Perform incident management for P1–P5 issues, including bridge calls and stakeholder coordination
- Conduct Root Cause Analysis (RCA) and provide permanent fixes
- Manage UAT testing, production deployments, and release activities
- Perform certificate renewals, patching, and vulnerability remediation
- Reprocess failed messages/transactions to ensure business continuity
- Update configuration properties (for example, UDP properties) in production
- Create and manage Change Requests (CRs), JIRA tickets, and CAB approvals
- Prepare Weekly and Monthly Service Reports (WSR/MSR)
- Provide on-call and weekend support as per rotation
- Debug message flows and optimize ESQL for performance improvements
- Support SOAP and REST-based integrations
- Work with monitoring tools to ensure alerting and ticket generation
- Collaborate with application teams, architects, and DevOps teams
- Ensure adherence to operational standards and best practices
Desired Experience
- Minimum 3+ years of hands-on experience in ACE / IIB support or development
- Experience supporting production-critical environments
- Exposure to Agile / Scrum delivery models
- Experience working in 24x7 support environments
- Strong documentation and communication skills

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Company - Mittsure Technologies
-Locations: Pan India (Uttar Pradesh, Uttarakhand, Punjab, Delhi NCR, Himachal, Rajasthan, Bihar, Karnataka, Maharashtra, Madhya Pradesh, North East, Haryana, West Bengal, etc.)
Department: Sales & Marketing
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Mittsure Technologies is a rapidly growing EdTech company that provides end-to-end academic and infrastructure solutions for schools.
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We are
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We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
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Experience – 4 to 8 years
Notice: Immediate to 7 days
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Must Have
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• Experience in ABAP OData services
• Experience in SAP HANA, SAP CP, SAP Cloud Foundry
• Experience in SAP CP Business Application using CDS
• Experience in SAP Multi Target Application
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