Sr Hotel operation Executive

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Hi We are looking for *Front Office Executive/Guest Relation Executive _Bangalore-Ecity (Construction and real estate company)

Looking for 0 -2Yrs of experience into Front Office and customer handling

*Location- Ecity, Bangalore.

Position : Permanent 

Gender : Only Male

Proficiently and Good looking and Fluent and pleasable personality with good communication skills

Senior Holiday Sales Executive

Location: Chennai 

Experience: 2–4 Years 

Salary: ₹ 4- ₹ 6 LPA, 

: About The Role

Manage domestic and international tour operations, prepare travel itineraries, coordinate bookings, and ensure seamless travel experiences while delivering excellent customer service.

: Please Note

Immediate joiners preferred

:Key Responsibilities

Handle domestic & international tour operations

Prepare customized itineraries & quotations

Manage flight, hotel & transport bookings

Coordinate with vendors & suppliers

Handle customer queries & complaints

Ensure smooth tour execution

Maintain client relationships

Collect payments & maintain records

: Requirements

2–4 years of Travel Industry experience

Knowledge of domestic & international packages

Experience in FIT & Group Tours

Good communication skills

Proficiency in MS Office

Graduate in any discipline

Travel & Tourism certification is a plus

: Benefits

Competitive Salary

Career Growth Opportunities

Professional Learning & Development

Travel Industry Exposure

Supportive Work Environment

-----------------------------------------------------

We are looking for Receptionist/ Customer care cum Business Development Executive for our E commerce business. This is remote job which can be done from home.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

Daily / Shift Duties

üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.

üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.

üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.

üCheck in with guests actively, especially during busy periods or after recovery situations.

üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.

üEnsure opening, mid-shift, and closing reports are completed accurately and on time.

üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.

üReview team performance daily and provide immediate coaching or recognition as required.

üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.

Knowledge, Skills & Behavior Standards

üStrong outlet leadership, team supervision, and floor presence.

üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.

üExcellent guest relations and complaint-handling capability with mature judgement.

üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.

üAbility to train, coach, correct, and motivate teams consistently.

üGood reporting discipline, accountability, and attention to detail.

üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.

Performance Measures

üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.

üSales achievement, average bill value, upselling conversion, and productivity targets.

üSOP compliance, checklist completion, audit readiness, and hygiene scores.

üTeam punctuality, grooming, training completion, and attrition control.

üWastage control, stock discipline, and operational error reduction.

üOverall outlet readiness, smooth service flow, and management confidence in the unit.

Minimum Preferred Profile

ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.

üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.

üComfort with POS reports, shift planning, and basic commercial tracking.

üDiploma/degree in hospitality preferred but not mandatory for a proven operator.

Operations Executive

Experience: 0–2 years |

Team: Operations Team

Job Description Operations Executive is responsible for managing day-to-day operations, ensuring smooth workflows, and improving processes for enhanced efficiency. They act as a bridge between various teams, including sales, customer service, and finance, to ensure operational excellence and compliance with company policies. This role requires strong analytical, problem-solving, and organizational skills to support the company’s objectives and deliver exceptional service to clients. Key Responsibilities • Manage day-to-day deal and investment operations • Coordinate with Sales/RMs, Business, Tech & Marketing teams • Ensure updated deal dockets, trackers and operational MIS • Analyse investor, investment and deal-level data • Work extensively on Excel / Google Sheets • Use basic SQL for data extraction and analysis • Support investor-related processes including payouts, reinvestments and settlements • Coordinate with internal teams for documents and pending requirements • Identify operational gaps and drive issues to closure • Support new features/process launches and testing • Identify opportunities for process improvement and automation

Requirements • 0–2 years of experience in Operations / FinTech / Financial Services / Sales Operations • Strong Excel/Google Sheets skills • Good analytical and problem-solving ability • Strong attention to detail • Good communication and stakeholder-management skills • Ability to manage multiple tasks and follow through independently • Interest in financial/investment products is a plus

Internship duration - 3 months

Conversion to a full-time position after the internship will be based on performance. 

Job Title: Order Management Executive (Order, Warranty & Returns)

Location: Golf course road, Gurgaon

Experience: 2-5 year in order management (O2C)

salary: negotiable

Qualificaton: Graduate

Working days: Monday to Saturday (Monday to Friday - office & Saturday – WFH)

Shift Timings: 9:30 AM to 6 PM

The Operations Specialist manages the end-to-end post-purchase customer experience. This role oversees order fulfilment, investigates product return trends, and coordinates the warranty validation process. You will bridge the gap between logistics, customer service, and quality assurance to optimize operational efficiency.

Key Responsibilities

Order Management -

• Process incoming orders across multi-channel e-commerce platforms.
• Track shipment milestones to ensure on-time delivery metrics.
• Resolve order bottlenecks by coordinating directly with warehouse teams.
• Manage inventory allocations for backordered or high-demand items.

Return Investigation &; Reporting -

• Analyse return data to identify systemic product defects.
• Generate weekly reports on return rates and root causes.
• Inspect flagged return items to verify customer fraud or damage.
• Collaborate with QA teams to implement corrective action plans.

Warranty Processing & Coordination -

• Evaluate warranty claims against established company policy guidelines.
• Coordinate replacement logistics or issue customer credits efficiently.
• Maintain documentation of all claim approvals and denials.
• Liaise with vendors regarding factory-level defects and reimbursement.

Job Requirements -

• Education: Bachelor’s degree is a must.
• Experience: 2–5 years in Operations or Order management.
• Systems: Proficiency with ERP software (SAP exp will be a Plus).
• Data Skills: Advanced Excel capabilities (VLOOKUPS, Pivot Tables) are must. Core Competencies
• Order creation: Order to Cash experience is must.
• Exposure: Global customer handling will be a plus.
• Analytical Mindset: Ability to translate raw data into actionable insights.
• Attention to Detail for RIR: Precision in auditing claims and processing orders.
• Communication: Strong cross-functional collaboration and vendor management skills.
• Problem-Solving: Quick resolution of logistics conflicts and customer disputes.

Mail updated resume with salary details-

email: etalenthire{at}gmail{dot}com

satish: 88O 27 49 743

Job Summary

We are looking for a motivated and customer-focused Support Services Executive to handle customer queries, troubleshoot issues, and provide timely resolutions. The ideal candidate should have an experience in the Salesforce platform, along with strong communication, analytical, and problem-solving skills.

Key Responsibilities

• Act as a primary point of contact for customer support requests.
• Analyze, troubleshoot, and resolve customer-reported issues within defined SLAs.
• Communicate regularly with customers and provide timely updates on case progress.
• Monitor support cases and ensure proper follow-up until closure.
• Meet defined targets for response time, resolution time, quality, and customer satisfaction.

Required Skills and Qualifications

• 0–3 years of experience in Customer Support, Application Support, Technical Support, or a similar role.
• Familiarity with CRM systems and support ticketing tools is an added advantage, with Salesforce CRM experience preferred.
• Basic knowledge of SQL, Salesforce, ERP applications, or cloud-based applications is preferred.
• Strong communication, analytical, and problem-solving skills.

· Willingness to work in rotational shifts covering IST and EST time zones on alternate weeks, as required.

Preferred Skills

• Experience in SaaS, ERP, CRM, or enterprise application support.
• Hands-on experience with the Salesforce Platform and Service Cloud
• Knowledge of SQL queries and database concepts.
• Experience working with support ticketing systems.
• Strong customer service and stakeholder management skills.