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Sr Hotel operation Executive
Sr Hotel operation Executive
EaseMyTrip.com's logo

Sr Hotel operation Executive

Zainab Siddiqui's profile picture
Posted by Zainab Siddiqui
2 - 3 yrs
₹350000L - ₹400000L / yr
Gurugram sector 32
Skills
OTA
Customer Support
Hotel Management

Job Summary:

We are hiring a Hotel Operations Executive to manage post-booking activities including modifications, cancellations, and customer support. The role involves active coordination with hotels, resolving customer issues, and ensuring a smooth and hassle-free guest experience.


šŸ”“ Requirements:

ā–Ŗļø Proven experience in chat support, email support, and call support is mandatory.

ā–Ŗļø Strong communication, coordination, and problem-solving skills.

ā–Ŗļø Familiarity with OTA systems (Online Travel Agencies) is a plus.


šŸ”“ Key Responsibilities:

ā–Ŗļø Handle post-booking queries, changes, and cancellations efficiently.

ā–Ŗļø Coordinate with hotels for booking confirmations and issue resolution.

ā–Ŗļø Provide support to customers through calls, emails, and chats.

ā–Ŗļø Manage escalations, refunds, and resolve payment discrepancies.

ā–Ŗļø Maintain accurate booking records and contribute to process improvements.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About EaseMyTrip.com

Founded :
2008
Type :
Product
Size :
500-1000
Stage :
Profitable

About

EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.

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