About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.
You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR interactions.
- Maintain quick First Response Time (FRT) for chat and email tickets.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction
- Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
- Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
- Ensure customers clearly understand the resolution before closing tickets.
- Provide complete and accurate support to ensure issues are fully resolved.
3. Ownership & Accountability
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
- Proactively follow up on pending cases and ensure closure within the defined SLA.
- Escalate issues only when necessary, providing complete context and documentation.
4. Revenue Signals, Cross-Sell & Proactiveness
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on the customer’s needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely CRM updates for all tickets and customer interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Requirements
Skills & Competencies
Must-Have Skills
- Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
- Strong customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chats, and tickets simultaneously.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts and weekends as per business requirements.
Good-to-Have Skills
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support environments.
- Basic understanding of CRM platforms or cloud communication tools.
Behavioural Expectations
- Ownership-driven: Takes responsibility and ensures problems are resolved completely.
- Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
- Comfortable working with targets, SLAs, and performance scorecards.
- Open to feedback, coaching, and continuous improvement.
- Strong team player who collaborates well with Team Leads and Account Managers.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Company video
Company social profiles
Similar jobs
Frontend Developer Intern – 3 Months Internship (Unpaid)
Company: [Your Company Name]
Location: Remote / On-site (Specify)
Duration: 3 Months
Stipend: Unpaid
Benefits: Internship Certificate + Letter of Recommendation (Performance-based)
📝 About the Role
We are looking for a motivated Frontend Developer Intern to join our tech team. This role is ideal for students or freshers who want hands-on experience in building responsive, user-friendly web interfaces and improving their coding skills through real-world projects.
🎯 Key Responsibilities
- Develop and maintain user-facing features using HTML, CSS, JavaScript
- Work with frameworks/libraries such as React, Angular, or Vue (based on company stack)
- Convert UI/UX designs into responsive web pages
- Collaborate with backend developers to integrate APIs
- Debug and fix frontend issues
- Optimize applications for performance and speed
- Assist with testing, documentation, and UI improvements
- Stay updated with the latest trends in frontend development
✔ Requirements
- Pursuing or completed a degree in Computer Science, IT, Engineering, or related field
- Strong understanding of HTML5, CSS3, JavaScript
- Familiarity with frontend frameworks (React preferred, but not mandatory)
- Basic understanding of Git/GitHub
- Knowledge of responsive design and web performance
- Good problem-solving skills and willingness to learn
- Ability to work independently and meet deadlines
🎁 What You Will Gain
- Hands-on experience in real-world frontend projects
- Opportunity to work with modern tech stacks
- Guidance from experienced developers
- Internship Certificate upon successful completion
- Letter of Recommendation based on performance
- Strong portfolio pieces for future roles
Location: Hybrid/ Remote
Openings: 3
Experience: 2+ Years
Qualification: Bachelor’s or Master’s in Computer Science or a related technical field
Key responsibilities:
Automation & Frameworks
- Design, build, and maintain Test Automation frameworks using best practices.
- Continuously enhance test coverage and test efficiency through automation.
AI Awareness (Preferred)
- Familiarity with AI/ML-based testing tools or self-healing test automation frameworks is an added advantage.
- Explore ways to integrate AI-driven quality assurance into existing testing processes.
Collaboration & Reporting
- Work closely with developers, product managers, and architects in a fast-paced Agile environment.
- Report test results, risks, and improvement areas in a clear and timely manner.
Product Quality Assurance
- Test multiple products to identify deficiencies, defects, and usability gaps.
- Investigate product quality issues and drive continuous improvement in collaboration with engineering teams.
Release Readiness
- Run full regression test passes before each product release.
- Assist the team in making the go/no-go release decision based on test outcomes.
Required skills:
- 2+ years of hands-on experience as a QA Engineer in a fast-paced, global environment
- Strong knowledge of various testing techniques – UI Testing, Automated Testing, Test-Driven Development (TDD) strategies
- Solid understanding of test methodologies (functional, non-functional, BDD)
- Expertise in end-to-end automation tools like Selenium, WebDriver, and Puppeteer for browser automation and UI testing
- Familiarity with JavaScript testing frameworks such as Jest, Mocha, Webpack (a plus)
- Basic coding knowledge in Java, HTML5, CSS3, DB2, XML is a plus
- Experience working with Agile/Scrum methodologies
Job Description:
We are looking for enthusiastic and confident freshers to join our IT Sales team. This role involves learning about cybersecurity solutions, conducting product demos, interacting with potential clients, and supporting sales growth.
Key Responsibilities:
- Assist in identifying sales opportunities
- Conduct product demonstrations with guidance
- Engage with clients to understand their needs
- Support the sales team in daily operations
The Software Sales Representative is responsible for promoting and selling software products to prospective clients. This includes understanding customer needs, presenting software solutions, managing the sales process, and closing deals. The role requires a mix of technical knowledge, sales skills, and the ability to build lasting relationships with clients.
Key Responsibilities:
- Sales Prospecting:
- Identify and target potential clients or companies that could benefit from the software solutions.
- Conduct outreach through calls, emails, networking, and events to generate new business opportunities.
- Customer Needs Analysis:
- Understand client needs and requirements through consultations and meetings.
- Conduct product demos and presentations to showcase how the software meets the client's needs.
- Sales Presentations & Demonstrations:
- Prepare and deliver presentations and software demonstrations to prospects.
- Customize presentations based on the client’s business goals and technical environment.
- Negotiation & Closing Deals:
- Negotiate pricing, terms, and contracts with customers.
- Close deals by overcoming objections and addressing customer concerns.
- Relationship Management:
- Maintain ongoing relationships with existing clients to ensure satisfaction and upsell or renew business.
- Provide post-sales support and troubleshooting as needed to ensure client success.
- Market Research:
- Stay updated on industry trends, competitors, and the evolving software market.
- Use this knowledge to advise customers on the best solutions and strategies.
- Reporting & Documentation:
- Track and report sales progress, client interactions, and pipeline status.
- Update CRM systems with accurate sales data, meetings, and communications.
- Collaboration:
- Work closely with marketing, product development, and customer support teams to align sales strategies with business goals.
- Provide feedback to the product team about client needs and market trends.
Qualifications:
- Education: Bachelor's degree in business, marketing, or a related field (preferred).
- Experience: Proven experience in software sales or technology sales (3-8 years preferred).
- Skills:
- Strong communication and presentation skills.
- Ability to understand and explain technical software concepts.
- Negotiation and closing skills.
- Proficiency with CRM tools and sales tracking software.
- Personal Attributes: Self-motivated, goal-oriented, and able to work independently.
- Technical Knowledge: Familiarity with software products or services relevant to the company’s offerings.
Company Profile:
A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.
Key Facts:
The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals.
Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry.
Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.
Responsibilities:
As an Assistant Manager/Engineer in the Branch Service team, you will play a vital role in ensuring our customers receive exceptional service and technical support. Your responsibilities will include:
- Providing service support to customers based on sales requirements.
- Offering technical support to sales engineers and customers.
- Planning and attending pending service jobs promptly.
- Responding to emergency service requests within designated timeframes.
- Inspecting customer units, performing failure analysis on-site, and providing service estimates to sales engineers.
- Performing geared-motor servicing at customer locations based on confirmed sales documentation.
- Conducting geared-motor servicing at the Service Center as per written confirmation.
- Coordinating and arranging the service of geared motors requiring off-site servicing.
- Conducting service training for customer engineers upon request from sales.
- Maintaining thorough documentation of service orders and files.
- Updating records in the system for the branch and Head Office.
- Providing feedback for maintaining necessary spare inventory at the branch in coordination with the Branch Manager/Regional Manager.
- Ensuring the Service Center, tools, tackles, and equipment are well-maintained.
- Assisting in other tasks as directed by the Branch Manager/Regional Manager in the absence of service jobs.
- Ensuring documentation and records adhere to QMS department procedures.
Authority:
- Preparing and providing service estimates.
- Creating and signing service reports for customer review.
- Deciding on component replacements during service jobs up to Rs.10,000 (in collaboration with Manager Service/Branch Manager).
- Making informed decisions on the course of actions during service engagements.
Dimensions:
- Area: Responsible for all regions within the sales branch.
- Customer Value: Handling service for 250-300 customers.
Profile:
- Education: Diploma in Mechanical/Electrical Engineering from a reputable institute.
- Experience: A minimum of 3 years experience in maintenance or servicing similar products within any engineering industry.
- Skills Required: Proficiency in Customer Relationship Management, strong Repairing and Troubleshooting skills, effective Communication Skills.
What We Offer:
- A collaborative and transparent working environment.
- Structured employee development programs and mentoring support.
- Personalized training to ensure a smooth onboarding experience.
- Access to state-of-the-art technology and excellent working conditions.
- An organization that values energy efficiency, social responsibility, and environmental protection.
Skills
- Tally experience is must
- Account Receivable
Location - Pune
Experience - 1-3 years
project.
• Deploying required database assets on production (DDL, DML)
• Good understanding of MySQL Replication (Master-slave, Master-Master, GTID-based)
• Understanding of MySQL partitioning.
• A better understanding of MySQL logs and Configuration.
• Ways to schedule backup and restoration.
• Good understanding of MySQL versions and their features.
• Good understanding of InnoDB-Engine.
• Exploring ways to optimize the current environment and also lay a good platform for new
projects.
• Able to understand and resolve any database related production outages
Android Development
Java
KotlinResponsibilities:
- Write high quality code & unit tests, builds, tests as per agreed timelines.
- Follows and promotes SDLC best practices: Coding standard, testing, code reviews, code comments etc.
- Keeps key stakeholders informed about progress and problems; avoids surprises.
- Organises and expresses ideas clearly and concisely.
- Exhibits excellent teamwork and helps achieve team goals.
Requirements:
- Exhibits strong problem solving skills.
- Strong grasp of computer science fundamentals and excellent problem solving skills.
- Good understanding of software engineering practices, Data Structures & Algorithms.
- Solid programming skills in Java/Kotlin.
- Good communication skills.
- Strong sense of ownership and accountability.
- Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
- 0-3 years of experience in product driven organisation.
- A Bachelors or Masters degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes)
Technologies we're working with:
- MVP, JAVA and Kotlin, Realm, Firebase Real-time Database, RxJava, Kotlin, Coroutines, Dagger and Retrofit.
Job description:
- Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
- Good knowledge of Salesforce Lightning Framework.
- Build-in Salesforce plug-ins and connectors.
- Build/Enable complex customizations of the CRM application and Deployment in the Salesforce ecosystem.
- Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
- Must have Good Knowledge of Apex Triggers, Batch Classes, and Schedulers.
- Must have Experienced in Mentoring the People in Team.
- Integration using REST and SOAP.
- Experience in Salesforce Community cloud will be preferred.
- Experience in any Deployment Tool will be preferred.
- Client Communication capabilities will be appreciated
Candidate Profile:
- 2+ years minimum of relevant Salesforce development experience.
- At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
- Should have good communication skills
- Should be B.E/B.Tech.
- Must be a Team Player.
- Should have leadership quality to manage a team, if required.
Perks/Benefits:
- Flexible working hours
- Openwork Culture
- Professional Development in the Workplace.
- Continuing education
Preferred Skills:
- 12 to 15 years of experience in Product Development, Product Management and/or Project Management of Software Solutions in the Transportation / Railroad domain with preferred 4+ years on North American Railroads.Preference would be given to candidates with deep domain knowledge of North American Railroad.
- Hands-on experience in systems like Order/Waybill Management, Service Design, Rail Operations, Mechanical, Revenue Management, Intermodal, Locomotive management, Railroad freight management, process would be ideal.
- Partner with our functional and engineering teams to determine what can be delivered through balancing the need for new features, defects, and technical debt.
- Collaborate with Agile team members to effectively execute Scrum ceremonies through Sprint Planning, Retrospectives, and Daily Standups.
- Prioritize backlog in accordance with the understanding and validation of customer needs and associated outcomes.
- Experience and expertise in Agile methodologies (e.g., Scrum/Kanban/SaFe, etc.)
- Proficient in MPP, MS Office, with emphasis on Visio and MS Excel.
- Understanding of functional and data integration dependencies and issues.
- Should be able to handle team diligently.
- Familiarity with complex data and structures.
- Knowledge of physical and conceptual/logical data modelling concepts.
- A self-starter, can-do attitude i.e. what areas can I apply myself in and take ownership/responsibility and to be the go-to person in those areas.
- Flexibility needs to be comfortable and effective in various roles (wear different hats) as well as the ability to go broad and/or deep as needed.
- Must be comfortable with high levels of ambiguity and be willing to make reasoned decisions.
- A highly collaborative working style
- An ability to quickly absorb business processes and systems that implement those processes
- An ability to work with geographically distributed teams
- Ability to engage with diverse audience from business users to CXOs
- Proficient in presentations, written and verbal communication
- Ability to collaborate cross-functionally with individuals in a wide variety of disciplines and backgrounds and build strategic relationships.
- Excellent written and oral communication skills and the ability to interface with senior leadership.
- Travel – 30% to USA (*Only candidates with valid US B1 visa and available to travel onsite at a very short notice.
Qualifications
Any IT / Computers Graduate or Post Graduate
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon