Customer Support Executive

About Elucidata

Headquartered in San Fransisco, USA, Elucidata is a leading deep-tech Company dedicated to accelerating Life Sciences R&D. Our mission is to power data-centric biological discovery through 3 key aspects of our technology.Data Harmonization, Data & AI Cloud, & AI Insights. Recognized as the Most Innovative Biotech Company 2024 , by Fast Company. Elucidata is Series A funded and expanding its marketing team in India. We are 150+ strong , multi- disciplinary team of experts based across the US & India.

About the role

Elucidata is seeking a seasoned B2B Demand Gen Specialist in India to drive the conceptualization and planning of our demand generation pipleline. This role is the center of a cross-functional stakeholder group across sales, inside sales, product marketing and brand marketing and will be developing solid working relationships across key stakeholders. She will be responsible for strategizing, developing, managing, tracking and optimizing marketing initiatives across all digital channels for Mid-market and large enterprises to generate demand for its Solutions. The ideal candidate is a proven orchestrator who will meet pipeline targets with targeted, persona-focused campaigns that deliver the right message to the right buyer at the right time and on the right channel.

Key Responsibilities

-Strategize, develop, manage, track and optimize multi-channel marketing campaigns for mid- market and large enterprises

-Own 20% of the company’s pipeline targets through Inbound & Outbound efforts.

-Build and execute strategies to drive intent and nurture form fills down the funnel.

-Work with SEO Experts, Product Marketing Manager, and Content Writers to design campaigns to create awareness and interest among our ideal customers through top of the funnel tactics.

-Manage and nurture a team of digital marketing/CRM specialists and SDR’s

-Run paid campaigns, hire and onboard vendors to scale up Elucidata’s marketing efforts

-Establish a structured feedback loop with sales and inside sales to ensure campaigns land successfully both internally and externally.

-Measure and report performance of all digital marketing campaigns via CRM (Pardot), and assess against goals (ROI and KPIs) and make data-driven decisions to build a cranking lead generation machinery for enterprise sales.

Requirements

-3-7+ years of marketing experience within B2B SaaS in a dynamic environment.

-Academic background in engineering, science, technology or a related field

-Experience of having sold/marketed a product in the North American market is a must.

-Highly motivated, dynamic and detail-oriented person with strong analytical skills. If you’re hungry and willing to take on more, this role is for you!

-Working knowledge of automation tools, email marketing, SEO, marketing database, webflow, CRM and paid channels (LinkedIn, PPC, Google AdWords etc), website fundamentals.

-Proven people manager and strong team player with the ability to coach, inspire and manage a team of marketing professionals to drive success against demand and lead generation KPIs.

-Strong business acumen and an ability to connect business objectives to marketing strategies and execution plans with clearly defined metrics and KPIs.

-Ability to work cross-functionally and build solid working relationships with adjacent commercial teams.

-Results & data driven mindset with strong presentation, problem-solving, and budget management skills

-Prior B2B SaaS selling experience in the North American market is a plus

Perks of working with us

✓ Hybrid working policy. Only one rule - get things done!

✓ Opportunity to work on creating India’s first life-sciences tech unicorn

We are proud to be an equal opportunity workplace and are an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability,

gender identity or Veteran status.

Role: Sr. Principle Engineer -Firmware

Experience: 8 to 10 Yrs.

Job description:

Primary skills:

-        At least 8 years of working experience on embedded firmware development

-        Experience in multithreaded programming, network programming (wired and wireless protocols), real-time programming, cross-platform and cross-language development

-        Prior experience with overseeing board bring-up and validation

-        Hands-on experience on driver development for various sensors,Flash,PMIC

-        Working knowledge of communication protocols like UART, I2C, SPI, USB, Ethernet, etc

-        Product development experience with range of microcontroller/microprocessor architectures, adoption of bare-metal, RTOS and Linux operating systems on new platforms

-        Minimum 2+ years of experience doing hands-on software development in Bluetooth domain; application, framework, Bluetooth stack or drivers

-        Working Experience In display driver development with MIPI/LVDS/QSPI will be a value addition

-        Experience with hardware lab equipment such as digital scope, logic analyser and JTAG

-        Understanding of embedded development constraints and system performance

-        Hands-on Experience on System level integration

-        Experience with programming in C/C++/python

-        Experience in reading schematics

Secondary skills:

-        Version Control System

-        Working experience on BLE SoC like Nordic, Ambiq, Dailog

-        Bug Tracking

• Candidate should have relevant telesales experience
• Candidate should be available for immediate joining
• Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 2. Develop a sales strategy to achieve organizational sales goals and revenues 3. Sales Closure of hair and skin clients 4. Identify new sale leads 5. Responsible for driving consultation to Location allotted 6. Develop and implement new sales initiatives, strategies and programs. 7. Contacting potential client via email or phone to establish rapport and set up meetings 8. Developing sales goals for the team and ensuring they are met 9. Negotiating on phone, email or in-person 10. To provide report and feedback to upper management about what is and is not working 11. To provide detailed report and feedback to upper management 12. Extensive Follow-up for the Clients allotted 13. Giving client good client experience 14. If & when required need to sit in reception area also
•  

Company Description

Fitphilia Solutions Pvt Ltd (FitWay) is a company that specializes in digital fitness training, consumer engagement and wearable technology. It empowers gym businesses to create sustainable lifestyle change by devising personalized workout setups. Through deep understanding of consumer behaviour & human psychology, paired with advanced technology and data driven insights we build scalable solutions.

Experience

Freshers

Location

Mumbai, Chennai, Hyderabad, Bangalore, New Delhi, Ahmedabad

Job Description

A target-based sales profile. The job will start with a week’s training program. The assessment parameters will include performance metrics, behavioral aspects, quality audits, and feedback from the manager/ trainer and HR Team.

Responsibilities:

·      New client acquisition & understand their requirements.

·      Meet & exceed monthly and quarterly revenue targets.

·      Maintaining client relationship

·      Develop and implement sales & marketing tactics and programs in order to meet or exceed assigned territory objectives and drive increased retention & penetration.

·      Handle pre & Post sales queries

·      Should maintain lead sheet in an excel file

·      Arrange business meetings with prospective clients

·      Strong team player who can multitask & thrive in a dynamic environment

     Skills:

·      Should be target oriented

·      Should have good communication, presentation and interpersonal skills

·      Track record of achieving sales and profit goals

·      Strong analytical skills (ability to identify trends, opportunities and provide business insights)

·      Time management & planning skills

·      Ability to meet deadlines

·      Should have the zeal to help clients in achieving their goals

• Strong programming skills in JavaScript.
• Experience with ReactJ, frontend frameworks like bootstrap, Jquery.
• Good knowledge in HTML5, CSS, CSS3 and Object Oriented concepts
• Experience in working with RESTful APIS.
• Experience with HTTP, HTTPS and WebSockets.
• Knowledge in version control- Git, Subversion.
• Exposure to OWASP standards and guidelines.

Required Candidate profile

What are we looking for? :

- Experience of upto 3 years in PHP or other backend programming languages.

- Understanding of MVC structures, OOPs concepts and Frameworks.

- Experience working with Linux, Nginx or Apache and Git, REST APIs.

- Experience with Third party API integrations and using various vendor libraries.

- Have knowledge of Database schemas, structures and migrations.

- Experience in Laravel would be a huge plus.

What you will be doing?:

- Collaborate with team members and solve new challenges through tech and research.

- Take end-to-end ownership of delivering new modules - analyze customer usage & feedback, review business requirements, develop functionalities and test code.

- Write clean readable code and also follow best practices for efficiency and performance.

- Self learn and work independently, Also collaborate with the team when required.

- Communicate constructively and value user experience and feedback.

.
What can you expect to learn?:

- Exposure to latest web technologies and frameworks like Angular, Laravel, PHP, Magento, PWAs, REST APIs, Elastic search and Web services.

- Develop custom functionalities and modules in Laravel to implement business ideas and user requirements.

- Best coding practices and various methodologies to optimize performance and produce the best quality product. Various caching techniques and optimization standards.

- Microservices architecture and Scalability using cloud services, Automation of manual tasks using linux and shell scripting, Data migrations, SQL and Version control tools like bitbucket.

Perks : 

- Competitive salary

- Flexible work hours

- No dress code

- Group outings

- Supportive work culture

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.
• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.

• should have at least 5 years of hands-on experience in backend software development using Java.
• should have proven expertise in Spring Boot REST/Microservices.
• should have used design patterns like MVP, MVC or MVVM and should know when to use which.
• should have working experience with relational and NoSQL databases.
• should have multiple years of experience with cloud application design  and in one or more reputable cloud platform providers (e.g. AWS, GCP, Microsoft Azure … )
• should have professional experience working in an agile development environment.
• should have strong communication skills and like making decisions.
• should follow good software engineering principles such as TDD, writing modular, maintainable and clean code