About MyOperator
MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.
You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR interactions.
- Maintain quick First Response Time (FRT) for chat and email tickets.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction
- Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
- Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
- Ensure customers clearly understand the resolution before closing tickets.
- Provide complete and accurate support to ensure issues are fully resolved.
3. Ownership & Accountability
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
- Proactively follow up on pending cases and ensure closure within the defined SLA.
- Escalate issues only when necessary, providing complete context and documentation.
4. Revenue Signals, Cross-Sell & Proactiveness
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on the customer’s needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely CRM updates for all tickets and customer interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Requirements
Skills & Competencies
Must-Have Skills
- Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
- Strong customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chats, and tickets simultaneously.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts and weekends as per business requirements.
Good-to-Have Skills
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support environments.
- Basic understanding of CRM platforms or cloud communication tools.
Behavioural Expectations
- Ownership-driven: Takes responsibility and ensures problems are resolved completely.
- Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
- Comfortable working with targets, SLAs, and performance scorecards.
- Open to feedback, coaching, and continuous improvement.
- Strong team player who collaborates well with Team Leads and Account Managers.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Company video
Company social profiles
Similar jobs
Django
Flutter
React.js
PostgreSQL🎯 Role Overview
We are a UK-based SaaS company powering online ordering, POS, and mobile apps for restaurants and takeaways. We already serve 1200+ clients on our legacy platform and are migrating to a modern Python-Django, React, Flutter, microservices stack hosted on OVH Cloud.
We’re looking for a hands-on Senior Architect/Lead based in India (preferably Kerala) who can:
- Audit and stabilize our current build,
- Deliver MVP in weeks, not months,
- And evolve into the future CTO of the company.
This role is high-impact: you’ll work closely with the UK leadership team and lead a growing India-based engineering group.
🛠️ Key Responsibilities
- Architecture & Ownership
- Review and refactor existing codebase (Django backend, Flutter apps, React admin).
- Define clean architecture, APIs, and service boundaries.
- Simplify into a stable MVP (modular monolith first, microservices later).
- Delivery Management
- Enforce agile sprints (2-week cycles).
- Set up CI/CD pipelines, test automation, QA cycles.
- Ensure smooth and secure deployments on OVH cloud.
- Hands-On Development
- Lead by example — write/refactor core backend/frontend code.
- Mentor and guide 3 in-house developers (transitioning from PHP/Opencart).
- Scaling & Future Roadmap
- Prepare system for multi-language support, payments, POS integrations.
- Define a 12–24 month tech roadmap aligned with business goals.
- Explore AI-assisted coding/testing to boost team productivity.
- Leadership
- Act as technical counterpart to business leadership in the UK.
- Build and lead a strong India-based engineering team as we scale.
✅ Required Skills & Experience
- 7–10 years professional development experience, with at least 3 years leading teams or projects.
- Strong hands-on expertise in:
- Python-Django (backend, APIs, ORM, migrations)
- Flutter (cross-platform apps)
- React (admin dashboards)
- DevOps (CI/CD, Docker, cloud deployments)
- Proven track record of shipping SaaS products from MVP → production.
- Experience cleaning up/refactoring messy codebases.
- Ability to mentor mid-level and junior devs.
- Bonus: Experience with restaurant/retail tech, POS, or fintech/payments.
🚀 Desirable Traits
- Pragmatic “builder” mindset → knows how to cut complexity and ship fast.
- Hands-on problem solver, not just a PowerPoint architect.
- Ambition to grow into CTO role (lead a larger tech org, own platform strategy).
- Strong communicator — can bridge between UK business team and India dev team.
💼 What We Offer
- Competitive salary for senior-level (₹12 - ₹18 lakhs INR / year depending on experience).
- Future CTO track opportunity.
- Chance to lead the rebuild of a SaaS platform already trusted by 1200+ businesses.
- Direct collaboration with UK leadership, high ownership and visibility.
📌 How to Apply
Send CV + GitHub/LinkedIn. In your cover note, describe:
- A time you had to rescue a struggling project.
- Your experience with Django + Flutter + React in one product.
- Why you’d want to grow into CTO responsibilities.
KubernetesJob Responsibilities:
- Managing and maintaining the efficient functioning of containerized applications and systems within an organization
- Design, implement, and manage scalable Kubernetes clusters in cloud or on-premise environments
- Develop and maintain CI/CD pipelines to automate infrastructure and application deployments, and track all automation processes
- Implement workload automation using configuration management tools, as well as infrastructure as code (IaC) approaches for resource provisioning
- Monitor, troubleshoot, and optimize the performance of Kubernetes clusters and underlying cloud infrastructure
- Ensure high availability, security, and scalability of infrastructure through automation and best practices
- Establish and enforce cloud security standards, policies, and procedures Work agile technologies
Primary Requirements:
- Kubernetes: Proven experience in managing Kubernetes clusters (min. 2-3 years)
- Linux/Unix: Proficiency in administering complex Linux infrastructures and services
- Infrastructure as Code: Hands-on experience with CM tools like Ansible, as well as the
- knowledge of resource provisioning with Terraform or other Cloud-based utilities
- CI/CD Pipelines: Expertise in building and monitoring complex CI/CD pipelines to
- manage the build, test, packaging, containerization and release processes of software
- Scripting & Automation: Strong scripting and process automation skills in Bash, Python
- Monitoring Tools: Experience with monitoring and logging tools (Prometheus, Grafana)
- Version Control: Proficient with Git and familiar with GitOps workflows.
- Security: Strong understanding of security best practices in cloud and containerized
- environments.
Skills/Traits that would be an advantage:
- Kubernetes administration experience, including installation, configuration, and troubleshooting
- Kubernetes development experience
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Machine Learning (ML)
DockerAbout TensorIoT
- AWS Advanced Consulting Partner (for ML and GenAI solutions)
- Pioneers in IoT and Generative AI products.
- Committed to diversity and inclusion in our teams.
TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.
TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day-to-day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!
TensorIoT is proud to be an equal-opportunity employer. This means that we are committed to diversity and inclusion and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind and make our hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Description
At TensorIoT India team, we look forward to bringing on board senior Machine Learning Engineers / Data Scientists. In this section, we briefly describe the work role, the minimum and the preferred requirements to qualify for the first round of the selection process.
What are the kinds of tasks Data Scientists do at TensorIoT?
As a Data Scientist, the kinds of tasks revolve around the data that we have and the business objectives of the client. The tasks generally involve: Studying, understanding, and analyzing datasets; feature engineering, proposing and solutions, evaluating the solution scientifically, and communicating with the client. Implementing ETL pipelines with database/data lake tools. Conduct and present scientific research/experiments within the team and to the client.
Minimum Requirements:
- Masters + 6 years of work experience in Machine Learning Engineering OR B.Tech (Computer Science or related) + 8 years of work experience in Machine Learning Engineering 3 years of Cloud Experience.
- Experience working with Generative AI (LLM), Prompt Engineering, Fine Tuning of LLMs.
- Hands-on experience in MLOps (model deployment, maintenance)
- Hands-on experience with Docker.
- Clear concepts of the following:
- - Supervised Learning, Unsupervised Learning, Reinforcement Learning
- - Statistical Modelling, Deep Learning
- - Interpretable Machine Learning
- Well-rounded exposure to Computer Vision, Natural Language Processing, and Time-Series Analysis.
- Scientific & Analytical mindset, proactive learning, adaptability to changes.
- Strong interpersonal and language skills in English, to communicate within the team and with the clients.
Preferred Qualifications:
- PhD in the domain of Data Science / Machine Learning
- M.Sc | M.Tech in the domain of Computer Science / Machine Learning
- Some experience in creating cloud-native technologies, and microservices design.
- Published scientific papers in the relevant domain of work.
CV Tips:
Your CV is an integral part of your application process. We would appreciate it if the CV prioritizes the following:
- Focus:
- More focus on technical skills relevant to the job description.
- Less or no focus on your roles and responsibilities as a manager, team lead, etc.
- Less or no focus on the design aspect of the document.
- Regarding the projects you completed in your previous companies,
- Mention the problem statement very briefly.
- Your role and responsibilities in that project.
- Technologies & tools used in the project.
- Always good to mention (if relevant):
- Scientific papers published, Master Thesis, Bachelor Thesis.
- Github link, relevant blog articles.
- Link to LinkedIn profile.
- Mention skills that are relevant to the job description and you could demonstrate during the interview / tasks in the selection process.
We appreciate your interest in the company and look forward to your application.
Java
Spring BootRequired Experience
3 - 8 Years
Skills
Java/J2EE,
Spring,
microservices
+ 1 more
- Develop unit, integration, and functional tests within Grails/Java and contribute to new architectures design for multi-tier Java EE-based products in a SOA environment.
- Interact with Business Analysts to understand software build configuration and testing processes, documenting application functionality and programming accordingly.
- Collaborate with a talented software team to work on various types of applications, ensuring the building of backend APIs using Java-based technologies.
- Stay updated with the latest trends and technologies, conducting POCs on new technical stacks to support and maintain a portfolio of applications.
- Utilize core Java skills to define, design, develop, integrate, test, deploy, maintain, and troubleshoot applications and tools written in Java and other related languages.
- Provide technical expertise in Java development, including Spring, Hibernate, and building scalable solutions for large web application deployments.
- Participate in the full SDLC, from requirements and design to development, testing, and deployment, ensuring the implementation of best practices and industry-standard procedures.
- Possess hands-on experience with Java, J2EE, Spring Boot, microservices, and web services, while also demonstrating proficiency in writing enterprise-strength code and developing backend APIs.
- Work in an agile environment, supporting users by developing documentation and offering assistance with tools, while promoting established development standards and change control procedures.
HTML/CSSReact.js
Javascript
NodeJS (Node.js)management, skip tracing, field collection, legal services and work with the leading banks in India to provide debt collection services.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
AsCollection - Supervisor, you will be responsible for ensuring timely collection of the location receivables and assist with other regions when needed
- Ensuring that collection staff is trained and knowledgeable
- Organizing and assigning work to collectors and performs daily audits to ensure accounts are worked properly / efficiently
- Encouraging, motivating, and developing staff to the maximum of their ability; leads by example.
- Counseling staff and conducts disciplinary reviews as appropriate
- Assisting the collection manager.
- Performing special projects.
- Complying with and enforcing all company policies and procedures
- Tracing customers whose contact details are not available & Negotiating with the customer regarding the payments to be made whenever required
What you need to have:
- Candidates with DRA cerificate will be preferred
- Problem Solving Complexity, ADD (Average Days Delinquencies) calculations, strong knowledge of business processes to resolve customer issues
- Strong interpersonal skills are needed to supervise, negotiate payments, settle disputes between customers/businesses and motivate the team
NodeJS (Node.js)
MongoDB
ExpressTo ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.
Day Shift
Gulf Client
Skills:
PL/SQL
Role and Responsibilities
A Quantitative Strategist/Quantitative Trader profile at QuantX requires rigorous quantitative aptitude and go-get attitude.
- Deployment of quantitative models in Indian Equity and Derivatives markets to generate returns.
- Management of Quantitative Trading Programs.
- Data Analysis
Requirements
Education (Candidate should satisfy one of the following)
- B.Sc./M.Sc. Mathematics or B.Sc./M.Sc. Statistics from a reputed college with good grades
- Tech with good grades and strong quantitative aptitude
- CFA/FRM Level 1 cleared
- Any other degree with Financial Derivatives as a subject and through knowledge of Derivative Greeks (Portfolio Level, Risk Management, Hedging)
Skills
- Exceptional Quantitative Aptitude
- Psychological composure and Logical/Objective decision making
- Comfortable working on computer programs
Preferences
Following skill sets are not required but candidate will get preference if he/she possesses any of the following:
- Working knowledge of python for historical data analysis or working on real-time analytics getting feed from a web API (Data structures, numpy, scikit-learn, tensor flow)
- MATLAB/R for Time series analysis
- Knowledge of AFL ( Amibroker Formula Language)
Advantages
- Steep learning curve
- Extensive training on mathematics of derivatives market
- Dynamic work environment(Everyday is different in its own way)
- Very small team and merit based growth
- Best in class Quarterly bonuses and revenue share post training period(where bonus can surpass the base salary)
Pay Structure
- Extensive training period(probation period) of 2 months(Stipend Paid during training period INR 10,000)
- Pay Structure post the training period:
Junior Trader:
Base Salary I + 5% of Revenue share
Senior Trader:
(Base Salary I + 27% hike) + 10% of Revenue Share
Working Hours
We neither believe in staying unnecessary in office if there's nothing productive to be done nor do we believe in long unproductive lunch breaks
- Standard Market Hours
- Training Pre and Post market hours
- Our doors are open till the time you are working
Selection Process
- Quantitative Aptitude Test
- Psychometric Test
- Personal Interview
- Super Day (Hands on work on high paced advance programs)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon