We’re Hiring: Customer Support Executive – International (Voice & Chat)
Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 1–3 Years
Department: Customer Support / Operations
Job Summary:
We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.
Key Responsibilities:
· Own end-to-end customer interactions across voice and chat (international & domestic)
· Deliver quick, accurate, and high-quality responses with a customer-first approach
· Resolve queries and issues proactively with clear follow-through
· Maintain clean and structured documentation
· Ensure high service standards, customer satisfaction,
· Operate with discipline by following SOPs, quality benchmarks, and processes
· Stay flexible and aligned with global time zones and dynamic operational needs
Required Skills & Qualifications:
· 1–3 years of experience in customer support (voice and/or chat process)
· Excellent verbal and written communication skills
· Strong problem-solving and multitasking abilities
· Ability to handle pressure and manage difficult customers professionally
· Basic computer knowledge (MS Office, typing skills)
· Good listening skills and attention to detail
· Ability to work in rotational shifts (including night shifts) and rotational week offs
Preferred Qualifications:
- Experience in BPO/KPO or international call center environment
- Exposure to global customer handling and cultural sensitivity
Shift Timings:
· Day Shift: 11am – 9pm
· Night Shift: 9pm – 7am
6 days Working (Rotational week-offs)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Drivado Transfers Private Limited
About
Company social profiles
Similar jobs
Amazon Web Services (AWS)Design, build, and maintain end-to-end data pipelines to ingest, process, and transform data from files, streams,
APIs, and relational/non-relational databases into Snowflake. Develop and optimize ELT/ETL pipelines using Snowflake SQL,
Snowpipe, Streams & Tasks, and cloud-native orchestration tools. Implement scalable data models and schemas (staging, curated, and consumption layers) to support analytics and reporting use cases. Develop transformations and business logic using SQL and Python, including Snowflake UDFs and stored procedures. Optimize Snowflake performance and cost through query tuning, warehouse sizing, clustering, and resource management. Integrate Snowflake with cloud storage and services across AWS and Azure (e.g., object storage, data integration, and mess
Machine Learning (ML)Location: Bangalore
Experience: 3-5 years
Type: Full-time | On-site
Start: Immediate
Why this role exists
Most companies are using LLMs.
Very few are building an advantage from them.
Right now, LLM cost is our largest margin constraint, and model behavior is still too generic to be defensible.
This role exists to:
- Turn LLM usage into a cost-efficient system
- Build compounding intelligence across accounts
- Create a differentiated analysis layer that competitors can’t replicate
What you’ll do
You will not just build models.
You will own the intelligence and cost structure of the platform.
1. Drive down LLM cost dramatically
- Reduce cost per interaction from ₹40 → ₹2 within 6 months
- Implement:
- Model tiering (right model for the right task)
- Caching strategies (semantic + response caching)
- Batching and async processing
- PTU / reserved capacity optimization
- Ensure performance does not degrade while reducing cost
2. Optimize infrastructure spend
- Reduce cloud spend from ₹20L/month → ₹4L/month
- Work across infrastructure layers (Azure / compute / inference)
- Balance:
- Latency
- Cost
- Throughput
- Treat infra as a first-class optimization problem
3. Build the fine-tuning and learning pipeline
- Design systems where:
- Every interaction improves future performance
- Build pipelines for:
- Fine-tuning
- Feedback loops
- Continuous model improvement
- Ensure the 5th customer deployment is structurally better than the 1st
4. Create a differentiated intelligence layer
- Build analysis systems that:
- Extract signals from interactions
- Improve decision-making
- Drive outcome improvements
- Move beyond responses → insight + action
5. Enable new AI-native product categories
- Identify opportunities where:
- AI enables workflows that were not previously possible
- Build foundational ML capabilities to unlock those categories
- Focus on creation, not just efficiency
6. Commoditize LLM usage internally
- Abstract complexity of LLM usage from product teams
- Build internal systems where:
- Cost is predictable
- Performance is consistent
- Make LLM usage a reliable utility layer
What success looks like
- Cost per interaction drops to ₹2 or lower
- Infrastructure spend reduces 5x without performance loss
- Model performance improves with every deployment
- Platform develops a clear intelligence advantage
- New AI-native capabilities become possible due to your systems
Who you are
- You have 3-5 years of experience in ML / applied AI / systems engineering
- You have worked with:
- LLMs
- Inference optimization
- Production ML systems
- You think in:
- Systems
- Trade-offs (cost vs latency vs quality)
- You care about real-world impact, not just model metrics
What will make you stand out
- Experience with:
- LLM optimization (prompting, fine-tuning, distillation)
- Distributed systems or infra-level optimizations
- High-scale inference systems
- Built systems that:
- Reduced cost significantly
- Improved performance over time
- Strong understanding of:
- Caching strategies
- Model routing
- Evaluation frameworks
Why join
- You will directly impact company margins and scalability
- Your work defines whether we have a defensible ML advantage
- You will build systems that move from:
- Generic AI usage → compounding intelligence
What this role is not
- Not research-only
- Not experimentation without production impact
- Not isolated from product and business outcomes
What this role is
- A builder of ML systems at scale
- A driver of cost and performance optimization
- A creator of long-term competitive advantage
One question to self-evaluate
Can you build ML systems that get cheaper, smarter, and more valuable with every interaction?
eAirweb Technologies is hiring a skilled and motivated Business Development Executive (BDE) to help us grow our custom service-based software development business. We specialize in delivering tailored web and mobile applications to clients globally. This is a remote-first position, with occasional in-person meetings at our office if required.
🛠️ Key Responsibilities
- Generate qualified leads through platforms like Upwork, Freelancer, LinkedIn, and outbound outreach
- Understand client needs and offer suitable service-based solutions
- Prepare and present proposals, project scope, and pricing with assistance from the technical team
- Manage the complete sales lifecycle from initial contact to deal closure
- Maintain strong client relationships and identify repeat business opportunities
- Coordinate with internal teams for smooth project handovers
- Track leads, conversations, and performance metrics using CRM tools
✅ Required Skills & Qualifications
- 1–5 years of experience in business development, IT sales, or client handling (preferably in custom software services)
- Familiarity with platforms like Upwork, Freelancer, LinkedIn, etc.
- Good understanding of project-based software services and development workflows
- Excellent verbal and written communication skills in English
- Strong negotiation, presentation, and relationship-building skills
🌟 Preferred Skills
- Experience with international clients (US, UK, Middle East)
- Familiarity with CRMs like HubSpot, Zoho, or Pipedrive
- Basic knowledge of technologies like Laravel, VueJS, or Flutter (non-technical level)
- Understanding of SDLC and project estimation processes
💼 What We Offer
- Remote-first work model with flexibility (office visits only as needed)
- Competitive salary + performance-based incentives
- Exposure to diverse international projects and industries
- Career growth opportunities within a fast-growing IT service company
- Friendly, collaborative, and results-driven team culture
Mid-Level Bench Sales Recruiter (We are looking for a Leader & Closure) (Should be very highly qualified) (Great English Communication Skills) (If you are not qualified, Don't waste your time)
Very Important: It's an Onsite Job & A Night Shift Job (Do not apply if you are not Qualified) (Don't waste your time)
Competitive good pay
Very Important: Must Be Local to Hyderabad, No town people (Do not apply if you are not Qualified) (Don't waste your time)
Must-Have: Great English Communication Skills
Must-Have: Minimum 1 Year of experience in the field of IT Bench Sales - Must Have US Staffing Experience - (Do not apply if you don't have US Staffing Experience) (Don't waste your time)
Experience in Bench Sales including of H1B s, Opt's, GC s, USC s & EAD s
Must Have Experience Working with Resumes - Full Stack Java, Big Data, Hadoop, Data Engineers
Must Have Experience working with Teksystems, Experis, Randstad, Insight Global, Matrix resources & Many other in this category, We don't work with Indian based companies (Do not apply if you are not Qualified) (Don't waste your time)
Work with the consultant and their comfort with the requirement before submitting for jobs
Track the submissions/Mappings and make regular follow-ups
Should Lead & Take care of the bunch of young bench sales recruiters
Must have a strong Linkedin Profile.
Javascript
HTML/CSSJob description
ABOUT THE ROLE
- If you are interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you.
- Collaborate with back-end developers and web designers to improve usability.
- Writing tested and idiomatic JavaScript, HTML and CSS.
- Present key milestone deliverables to peers and executive level stakeholders.
- Build reusable code and libraries for future use.
- Tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
WHY SPRINKLR WILL LOVE YOU
- Bachelor's Degree in Computer Science.
- 1-5 years of professional software development experience Experience with ES2015+, React, Webpack/Rollup, CSS, Node.js, Object-oriented JS, FP in JS, TDD/BDD, Git, CSS
- Ability to write clean, effective code.
- Strong problem solving and troubleshooting skills.
- Ability to work independently in a fast-paced environment with frequent production releases.
- Understanding of performance and efficiency with a strong customer focus .
- Work cross-functionally to collaborate with designers - iterate on the design and implementation of our product
- Be empathetic towards customers and appreciate the user's experience.
WHY YOU WILL LOVE SPRINKLR
We offer a flexible work environment, unlimited vacation and generous pay & benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn and affect the industry with incredible ingenuity.
- We focus on our mission: We believe social technology the future of customer brand relations across all departments, and we seek to make each of these experiences excellent at every touchpoint. This how we make the world more social together.
- We invest in our people: Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and supportive culture where we can take risks together.
- We believe in our product: Sprinklr is the most complete enterprise social technology in the world, and it's not us saying that, Forrester Wave said it for us. We have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
Ruby on Rails (ROR)
Ruby
GitWe are looking for 4-5years relevant Experience-ROR.
Job accountability:
• Write effective and scalable code in Ruby Build back-end components for web applications
• Test applications for performance, responsiveness and security
• Review and debug junior developers’ code
• Integrate data storage and data processing solutions
• Build, install and share gems and plugins
• Create automated test scripts
• Improve and maintain applications after deployment
• Coordinate with team members who work on different layersof infrastructure
Role requirements:
• Experience with support of high-availability, high-performance,customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( MySQL / Postgres )
• Outstanding understanding of software design and architecture
• Should have knowledge on Micro Services.
It will be good if you also have :
Worked in a web startup before and been part of the core
development during high growth phase. Practical experience with building scalable, high availability and
high performance systems.
Hands-on background with agile development practices includingtest driven development and scrums Contributed to open source projects on Github Familiarity with a variety of programming languages and development tools Worked on Any Tech Upgradations
Deep Learning
Data ScienceMachine Learning (ML)- Strong in problem solving, algorithms and data structures
- Proficient in Python
- Hands on experience in technologies and tools related to any of NLP, Deep learning, Machine learning, Conversational AI
- Experience with knowledge Graph or any graph based system is plus
- Able to train and deploy models
- Broad knowledge of machine learning algorithms and principles
- Performance profiling and Tuning
- Communicate and propose solutions to business challenges
- Familiarity with at least one of the cloud computing infrastructure - GCP/AWS
- Keep abreast with the latest technological advances
- Team mentoring and leadership skills.
Ruby on Rails (ROR)Ruby
Go Programming (Golang)Javascript
React.js
We are looking for a Senior Full Stack Rails Web developer with good communication skills. The Candidate MUST have good communication skills and should be comfortable taking Phone/Video calls with US employees.
Please see below the technical skillset required:
For Front-end:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Strong Proficiency in HTML/CSS and experience with Bootstrap and FontAwesome
- Thorough understanding of ReactJS and its core principles
- Experience with popular ReactJS workflows (such as Flux and Redux)
- Experience with AngularJS
- Experience with NPM and NodeJS
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience with common front-end development tools such as Babel, Webpack, etc.
- Experience with popular frameworks like EmberJS, BackboneJS, KnockoutJS and Vue is a plus.
For Backend (Ruby on Rails):
- Solid understanding of Ruby along with Rails 3, 4 and 5
- Solid understanding of gems like with devise, ActiveAdmin, Clockwork, SideKiq, Ransack
- Proficient with ActionCable, EventMachine, Websocket
- Excellent understanding of Rails query interface and DBMS like Mysql, sqlite, postgreSQL
- Proficient in creating test suites using Cucumber, Capybara, RSpecs, Minitests etc
- Proficient in HTML/CSS/Sass
- Experience in AWS Elastic Beanstalk and Capistrano deployments is a plus
- Experience in creating Ruby programs/scripts to automate tasks is a plus
- Experience with CMS systems like BrowserCMS is a plus
General:
- Exp – 9+ yrs
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization is a solid plus
- Experience in GoLang and/or Rails and desire to work on back-end applications is a solid plus
Machine Learning (ML)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon