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Customer Support Executive
Drivado Transfers Private Limited's logo

Customer Support Executive

HR Drivado's profile picture
Posted by HR Drivado
0 - 1 yrs
₹2L - ₹2.5L / yr
Kolkata
Skills
Customer Support
Customer Service

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations


Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.


Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs


Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

 

Preferred Qualifications:

  • Experience in BPO/KPO or international call center environment
  • Exposure to global customer handling and cultural sensitivity

 

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am


6 days Working (Rotational week-offs)


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About Drivado Transfers Private Limited

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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