Sriggle
https://sriggle.techAbout
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Jobs at Sriggle
We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.HNDFGFFFFFFFFFFXZNM
What's the opportunity?
We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.
Requirements
What will I be doing?
- Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
- Serve as primary escalation contact for high priority support cases, including overall triage management.
- Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
- Hire and train support team to provide effective customer communications.
- Be proud of what you work on, obsess about the quality of the work you produce.
What skills do I need?
- 7+ years of experience in supporting web based enterprise applications.
- A technology centric background.
- Previous advanced support experience with data driven, web based applications.
- Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
- Strong logical, analytical and problem solving skills.
- Excellent communication skills in English.
- Can work in a fast paced, ever changing, startup environment.
Desired Experience
- Created and maintained comprehensive documentation, including detailed troubleshooting guides, operational runbooks and knowledge base articles.
- Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions
- Working experience of supporting applications in the SaaS/Travel domain
We are looking for a dynamic and experienced Project Manager who has strong exposure in SaaS/IT project handling. The ideal candidate should have hands-on experience managing international clients (APAC, UK & Middle East regions) and should be well-versed in Agile methodology and tools like JIRA.
Key Responsibilities
- Manage end-to-end delivery of SaaS/IT projects (planning → execution → delivery).
- Handle and communicate effectively with international clients (APAC, UK, Middle East).
- Ensure timely delivery with high quality and client satisfaction.
- Work closely with cross-functional teams (Dev, QA, Product, etc.).
- Drive Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives).
- Track project progress using JIRA and ensure proper documentation.
- Identify risks (risk = potential issues) and proactively mitigate them.
- Maintain stakeholder communication and provide regular status updates.
- Ensure alignment with business goals and project objectives.
Required Skills & Qualifications
- 5+ years of experience in Project Management
- Strong experience in handling international clients (APAC, UK & Middle East).
- Preferred Btech OR MBA Graduate.
- Excellent communication skills .
- Strong problem-solving and leadership abilities.
- Ability to manage multiple projects simultaneously.
Work Requirement
- Work From Office (WFO) – Faridabad location.
- Must be flexible to travel international
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