Sriggle

We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.HNDFGFFFFFFFFFFXZNM

What's the opportunity?

We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.

Requirements

What will I be doing?

• Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
• Serve as primary escalation contact for high priority support cases, including overall triage management.
• Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
• Hire and train support team to provide effective customer communications.
• Be proud of what you work on, obsess about the quality of the work you produce.

What skills do I need?

• 7+ years of experience in supporting web based enterprise applications.
• A technology centric background.
• Previous advanced support experience with data driven, web based applications.
• Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
• Strong logical, analytical and problem solving skills.
• Excellent communication skills in English.
• Can work in a fast paced, ever changing, startup environment.

Desired Experience

• Created and maintained comprehensive documentation, including detailed troubleshooting guides, operational runbooks and knowledge base articles.
• Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions
• Working experience of supporting applications in the SaaS/Travel domain

We are looking for a dynamic and experienced Project Manager who has strong exposure in SaaS/IT project handling. The ideal candidate should have hands-on experience managing international clients (APAC, UK & Middle East regions) and should be well-versed in Agile methodology and tools like JIRA.

Key Responsibilities

• Manage end-to-end delivery of SaaS/IT projects (planning → execution → delivery).
• Handle and communicate effectively with international clients (APAC, UK, Middle East).
• Ensure timely delivery with high quality and client satisfaction.
• Work closely with cross-functional teams (Dev, QA, Product, etc.).
• Drive Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives).
• Track project progress using JIRA and ensure proper documentation.
• Identify risks (risk = potential issues) and proactively mitigate them.
• Maintain stakeholder communication and provide regular status updates.
• Ensure alignment with business goals and project objectives.

Required Skills & Qualifications

• 5+ years of experience in Project Management
• Strong experience in handling international clients (APAC, UK & Middle East).
• Preferred Btech OR MBA Graduate.
• Excellent communication skills .
• Strong problem-solving and leadership abilities.
• Ability to manage multiple projects simultaneously.

Work Requirement

• Work From Office (WFO) – Faridabad location.
• Must be flexible to travel international