Sriggle
https://sriggle.techAbout
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We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.HNDFGFFFFFFFFFFXZNM
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
What's the opportunity?
We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.
Requirements
What will I be doing?
- Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
- Serve as primary escalation contact for high priority support cases, including overall triage management.
- Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
- Hire and train support team to provide effective customer communications.
- Be proud of what you work on, obsess about the quality of the work you produce.
What skills do I need?
- 7+ years of experience in supporting web based enterprise applications.
- A technology centric background.
- Previous advanced support experience with data driven, web based applications.
- Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
- Strong logical, analytical and problem solving skills.
- Excellent communication skills in English.
- Can work in a fast paced, ever changing, startup environment.
Desired Experience
- Created and maintained comprehensive documentation, including detailed troubleshooting guides, operational runbooks and knowledge base articles.
- Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions
- Working experience of supporting applications in the SaaS/Travel domain
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We are looking for a dynamic and experienced Project Manager who has strong exposure in SaaS/IT project handling. The ideal candidate should have hands-on experience managing international clients (APAC, UK & Middle East regions) and should be well-versed in Agile methodology and tools like JIRA.
Key Responsibilities
- Manage end-to-end delivery of SaaS/IT projects (planning → execution → delivery).
- Handle and communicate effectively with international clients (APAC, UK, Middle East).
- Ensure timely delivery with high quality and client satisfaction.
- Work closely with cross-functional teams (Dev, QA, Product, etc.).
- Drive Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives).
- Track project progress using JIRA and ensure proper documentation.
- Identify risks (risk = potential issues) and proactively mitigate them.
- Maintain stakeholder communication and provide regular status updates.
- Ensure alignment with business goals and project objectives.
Required Skills & Qualifications
- 5+ years of experience in Project Management
- Strong experience in handling international clients (APAC, UK & Middle East).
- Preferred Btech OR MBA Graduate.
- Excellent communication skills .
- Strong problem-solving and leadership abilities.
- Ability to manage multiple projects simultaneously.
Work Requirement
- Work From Office (WFO) – Faridabad location.
- Must be flexible to travel international
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About the company
Founded a decade ago, a group of seasoned professionals came together to ask ‘How might we use technology to bring the world closer to social justice?’ A small team was put together to create incredible solutions for organisations working towards delivering large scale impact. Today, we’re a global organisation providing disruptive software solutions to our customers who are solving important problems in their industry and also the world we live in. At TechnoIdentity, we challenge our team of passionate technologists to create forward-looking solutions for our customers that improve operational efficiency and bolster their bottom line. We empower them with the tools, methodologies and decision-making to make real impact, fast. We invite creative minds and businesses to TechnoIdentity, let’s collaborate to transform lives through technology.
Life at TechnoIdentity is shaped by the belief that everyone deserves to bring their authentic self to work and as responsible adults, you will choose to spend your time wisely on things matters the most to you.
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Blitzy is a Boston, MA based Generative AI Start-up with an established office in Pune, India. We are on a mission to automate custom software creation to unlock the next industrial revolution. We're backed by multiple tier 1 investors, have success as founders at the last start-up, and dozens of Generative AI patents to our names.
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Our Co-Founder and CTO is a Serial Gen AI Inventor who grew up in Pune, India, is a BITS Pilani graduate, and worked at NVIDIA's Pune office for 6 years. There, he was promoted 5 times in 6 years and was transferred to the NVIDIA Headquarters in Santa Clara, California. After making significant contributions to NVIDIA, he proceeded to attend Harvard for his dual Masters in Engineering and MBA from HBS. Our other Co-Founder/CEO is a successful Serial Entrepreneur who has built multiple companies. As a team, we work very hard, have a curious mind-set, and believe in a low-ego high output approach.
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In September 2024, Blitzy secured $4.4M in seed funding from prominent investors including Link Ventures, Asymmetric Capital Partners, Flybridge, and four other strategic investors, demonstrating strong market confidence in their autonomous software development platform.
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- We have a Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
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What We Ask of Candidates
Please ask yourself if you are ready for a challenge before applying. Even in optimal conditions, Start-Ups are hard, and are always a lot of work. What you do week to week will change. If this feels exciting, not concerning, that's a good sign.
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