Sriggle
https://sriggle.techAbout
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We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.HNDFGFFFFFFFFFFXZNM
What's the opportunity?
We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.
Requirements
What will I be doing?
- Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
- Serve as primary escalation contact for high priority support cases, including overall triage management.
- Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
- Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
- Hire and train support team to provide effective customer communications.
- Be proud of what you work on, obsess about the quality of the work you produce.
What skills do I need?
- 7+ years of experience in supporting web based enterprise applications.
- A technology centric background.
- Previous advanced support experience with data driven, web based applications.
- Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
- Strong logical, analytical and problem solving skills.
- Excellent communication skills in English.
- Can work in a fast paced, ever changing, startup environment.
Desired Experience
- Created and maintained comprehensive documentation, including detailed troubleshooting guides, operational runbooks and knowledge base articles.
- Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions
- Working experience of supporting applications in the SaaS/Travel domain
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We are looking for a dynamic and experienced Project Manager who has strong exposure in SaaS/IT project handling. The ideal candidate should have hands-on experience managing international clients (APAC, UK & Middle East regions) and should be well-versed in Agile methodology and tools like JIRA.
Key Responsibilities
- Manage end-to-end delivery of SaaS/IT projects (planning → execution → delivery).
- Handle and communicate effectively with international clients (APAC, UK, Middle East).
- Ensure timely delivery with high quality and client satisfaction.
- Work closely with cross-functional teams (Dev, QA, Product, etc.).
- Drive Agile ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives).
- Track project progress using JIRA and ensure proper documentation.
- Identify risks (risk = potential issues) and proactively mitigate them.
- Maintain stakeholder communication and provide regular status updates.
- Ensure alignment with business goals and project objectives.
Required Skills & Qualifications
- 5+ years of experience in Project Management
- Strong experience in handling international clients (APAC, UK & Middle East).
- Preferred Btech OR MBA Graduate.
- Excellent communication skills .
- Strong problem-solving and leadership abilities.
- Ability to manage multiple projects simultaneously.
Work Requirement
- Work From Office (WFO) – Faridabad location.
- Must be flexible to travel international
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What is ‘searce’
Searce means ‘a fine sieve’ & indicates ‘to refine, to analyze, to improve’. It signifies our way of working: To improve to the finest degree of excellence, ‘solving for better’ every time. Searcians are passionate improvers & solvers who love to question the status quo.
The primary purpose of all of us, at Searce, is driving intelligent, impactful & futuristic business outcomes using new-age technology. This purpose is driven passionately by HAPPIER people who aim to become better, everyday.
What we do
Searce is a modern tech consulting firm that empowers clients to futurify their businesses, leveraging Cloud, AI & Analytics.
- We are a category defining niche’ cloud-native technology consulting company, specializing in modernizing (improve, automate & transform) the full-scope of infra, app, process & work
- We partner with clients in their ‘beyond x’ journey to drive intelligent, impactful & futuristic business outcomes
- We are the most preferred tech partner of choice when it comes to ‘solving for better’ for the new-age tech startups & digital enterprises, leading disruption in their industries
- Our Service Offerings: We offer Advanced Cloud, Data & App Modernization, Cloud Consulting, Management & Improvement (DevOps, SysOps & Cloud Managed Services), Applied AI & Analytics services
- As one of the top 5 niche’ full scope global partners for Google Cloud & a preferred partner for AWS, we are the most preferred ‘engineering-led’ tech company of choice when it comes to solving complex business problems.
Who we are
We are passionate improvers, solvers & futurists. Driven by our engineering excellence mindset, we care most about delivering intelligent, impactful & futuristic business outcomes. Searcians are motivated by continuous improvement & solving for better in everything we do.
At the core, a Searcian is self-driven to become better, everyday. In passionate pursuit of the finest degree of excellence we drive exceptional outcomes in everything we do.
We believe that trust is the most important value. We also believe that we need to ‘earn the trust’, everytime one engages with us. And earning trust for us is far more important than anything else. We aim to be the *most trusted* tech consulting partner for our clients.
We are HAPPIER at heart. Humble, Adaptable, Positive, Passionate, Innovative, Excellence focused, & Responsible. We live the HAPPIER Culture Code.
Being HAPPIER.
How we work
- Customers. Partners. Our aim is to build relationships with customers for life. And meaningfully improve the life of every customer.
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So, If you are passionate about tech, future & what you read above (we really are!), apply here to experience the ‘Art of Possible’
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