International Chat Support Executive

The Sr. Consultant, Microsoft AI Solutions drives end-to-end delivery success for assigned Microsoft Copilot and AI solution components. This includes leading solution design activities within engagement scope, aligning stakeholders on requirements and implementation approach, developing delivery-ready artifacts, and executing configuration, integration, and deployment tasks. The role ensures solutions meet security, governance, and operational standards and supports go-live readiness, stabilization, and handoff to operations teams. 

This role will also support presales and technical deep-dive sessions (on an as-needed basis) with customers prior to the initiation of delivery engagements, focused on solution feasibility, technical validation, and delivery readiness.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Solution Envisioning and Business Alignment

• Lead and support AI solution envisioning activities with customers, including workshops, demonstrations, and technical deep-dive sessions.
• Translate business scenarios and use cases into conceptual solution designs - aligned to Microsoft AI products and services via Copilot, Azure, etc.
• Support technical feasibility and delivery readiness assessments prior to delivery initiation, validating platform fit, approach, and constraints.
• Facilitate alignment with customer stakeholders on solution scope, requirements, architecture approach, and success criteria.
• Develop conceptual designs and delivery-aligned solution definitions to guide successful implementation.

Solution Delivery and Execution

• Lead solution design activities within delivery engagements, translating approved concepts into functional and non-functional requirements.
• Configure, build, and implement Microsoft solutions through Microsoft Copilot, Copilot Studio, Power Platform, and supporting Azure services.
• Integrate Copilot solutions with Microsoft 365, Teams, Microsoft Foundry, and existing enterprise systems and workflows.
• Implement identity, security, governance, and access controls aligned to customer and organizational standards.
• Execute testing, validation, and troubleshooting to ensure solution quality and readiness for production use.
• Support deployment, go-live, and stabilization activities to ensure successful adoption.

Communication and Collaboration

• Ability to serve as the primary delivery lead for assigned solution components or workstreams within an engagement.
• Partner with solution architects and project managers to plan, execute, and track delivery milestones.
• Collaborate with customer technical and business teams to drive alignment, decision-making, and adoption throughout the engagement.
• Communicate delivery status, risks, and dependencies to internal and customer stakeholders.
• Support limited presales and technical deep-dive sessions (on an as-needed basis) to enable solution feasibility, technical validation, and delivery readiness.

Continuous Improvement and Delivery Excellence

• Develop and contribute to delivery artifacts including architecture workshop agendas, diagrams, configuration specifications, runbooks, deployment guides, and validation checklists.
• Capture, sanitize, and contribute reusable solution assets, patterns, and implementation guidance to internal repositories.
• Contribute feedback and lessons learned to improve delivery efficiency, consistency, and quality across similar engagements.
• Support initiatives focused on standardizing delivery approaches and accelerating future implementations.
• Stay current on Microsoft Copilot, Microsoft Foundry, and related platform updates to continuously improve delivery practices.

REQUIRED SKILLS AND EXPERIENCE:

·      Bachelor’s degree required; advanced degree or relevant certifications preferred.

·      8+ years of experience in consulting, enterprise architecture, or digital transformation with client-facing responsibilities.

·      Experience advising senior leaders on AI, Copilot, or cloud modernization initiatives.

·      Strong hands-on expertise with Microsoft Copilot and Copilot Studio.

·      Experience designing AI-enabled solutions / automations, or integrating with existing business processes leveraging Microsoft 365, Teams, and Azure services.

·      Strong understanding of Identity and Access Management design concepts for Microsoft Copilot and AI agents

·      Familiar with agent design patterns & data access patterns.

·      Familiar with Azure OpenAI, Azure AI Search, Logic Apps, Azure Functions, and integration architectures. Hands-on experience in integrating with one or more of these services through Copilot Studio is preferred.

·      Experience in leading and contributing to presales efforts including readiness assessments, envisioning workshops, and proposal development.

·      Microsoft certifications in Microsoft Copilot, Power Platform, Azure, and Microsoft AI are preferred.

·      Highly organized, detail-oriented, excellent time management skills, and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.

·      Ability to approach customer requests with a proactive and consultative manner; listen to and understand user requests and needs, and effectively deliver.

·      Strong influencing skills to get things done and inspire business transformation.

·      Excellent oral, written communication, and presentation skills with an ability to present AI-related concepts to C-Level Executives and non-technical audiences.

·      Conflict negotiation and critical thinking skills and agility.

·      Ability to travel when needed.

Job Responsibilities:

• Design, test, and build scalable backend python services
• Closely collaborate with marketing and product teams to build innovative, robust and easy-to-use features that serve.
• Developing high quality code based on detailed designs that cater to the product requirements.
• Responsible for troubleshooting, testing and maintaining the core product software and databases to ensure strong optimisation and functionality

Required Skills:

• Degree in Computer Science, Software Engineering or equivalent.
• Minimum 3+ years experience in software development.
• Expertise in Python 3.7, Django 2.2+ and REST APIs.
• Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment
• Hands-on, self-starter, capable of working independently
• True love for technology and what you do
• Maniacal attention to detail

We are looking for an experienced IOS developer with a track record of developing Mobile applications, user-friendly and high-performing applications.

Experience:
2-3 years of experience in iOS Development

Job Location:
Lucknow

Skills Required:
Programming Languages: Swift ,Objective C, Cocoa, XML, JSON
Operating Systems/Development Platforms: MAC, iOS all versions

Roles and Responsibilities :

• Experience in various aspects of the Agile SDLC including application development
  (application structure, operating system APIs, debugging, performance, security) and
  deployment.
• Experience with rest APIs, offline storage, and threading.
• Strong experience in memory management, performance tuning, and resource
  optimizations.
• Experience in working with Test-driven development (TDD).
• Experience in Unit Testing and UI testing.
• Programming iOS native mobile applications from specifications.
• Scope, analyze, design, test, debug and implement complex iOS mobile applications.
• Cutting-edge native mobile application prototyping and development on iPhone/iPad.

Desired Candidate Profile

• 2+ years of experience in mobile application design and development.
• 2+ years of experience with iPhone development platforms experience developing native ios apps: swift, ios SDK, and Xcode.
• Experience integrating with third-party libraries, Restful API, and JSON.
• Deep familiarity with objective-c and cocoa touch experience working with ios frameworks such as core data, core animation, core graphics, and core text working knowledge of the general mobile landscape, architectures, trends, and emerging technologies experience integrating with WebSocket,  VOIP, call kit.
• Must be self-motivated, possess strong communication skills, and be able to work in a team-oriented environment

Skills:

Core JAVA(Native), Core Kotlin, Sqlite, MySQL, XML
Developed Android Application
Use of Kotlin and Java
Knowledge of Core java and Core Kotlin must

● .NET Experience - Min. 5 yrs

● Must have 4+ Yrs of experience in .Net with C#

● Must have 2+ Yrs of experience in Asp.Net Core framework

● Must have good knowledge of RDBMS Database (SQL server) Others (Skills & Experience),

● Preference will be given to those candidates having frontend framework experience such as Angular

● Technical skills: Windows, IIS, Design Patterns, OOPS, Version Control

● Must have an understanding of OOPs concepts.

● Must have worked on a Sql Server database.

● Passionate about Digital Learning based Software Development

● Very good attitude

● Willingness to take ownership

● Good communication

● Ability to perform under pressure

● Nice to have EdTech Experience and Knowledge

● Preferable Clever /OneRoster and LTI knowledge SKILLS:

● Should have worked in a Product organization

● Ability to design applications around natural user interfaces.

● Ability to understand business requirements and translate them into technical requirements

● A knack for benchmarking and optimization

● Proficient understanding of code versioning tools, such as Git

● Familiarity with continuous integration RESPONSIBILITIES:

● Design, build and maintain high performance, reusable, and reliable code

● Code Review

● Technical solutioning

● Translate designs and wireframes into high-quality code

● Ensure the best possible performance, quality, and responsiveness of the application

● Identify and correct bottlenecks and fix bugs

● Help maintain code quality, organization, and automatization

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

Position - User Researcher

Location - Mumbai/Bangalore

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the https://iamaiida.in/index.php">Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the https://www.linkedin.com/pulse/linkedin-top-startups-2018-25-most-sought-after-india-linkedin/">LinkedIn Top Startups 2018: The 25 most sought-after startups in India 
• upGrad was earlier selected as one of the https://www.fastcompany.com/most-innovative-companies/2017/sectors/india">top ten most innovative companies in India by FastCompany.
• We were also https://www.ft.com/content/9150579a-f24c-11e6-95ee-f14e55513608">covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the https://yourstory.com/2017/01/startup-india-learning-program-offers-free-online-entrepreneurship-course/">official education partner for Government of India - Startup India program 
• Our program with IIIT B has been ranked https://www.analyticsindiamag.com/top-10-courses-and-training-programs-on-artificial-intelligence-in-india-ranking-2018/">#1 program in the country in the domain of Artificial Intelligence and Machine Learning 

About the Role

The Design & Research teams are part of the larger Product teams and are responsible for gathering learner, community & expert insights and translating those into a seamless & empowering experience across the platform. These teams are broken down into four branches, Growth & Discovery, Learner Experience, Careers, and Alumni & Breakout experiences which consist of talents from across product, engineering, learner experience, and business to make sure we have no latency in user experience meeting the user expectation.

 You’re an experienced researcher with a strong, working understanding of how to integrate qualitative and quantitative research methodologies. You know exactly when to engage with teams across Design, Product, Engineering, and Marketing, what questions to ask, where to probe, and how to implement the most effective research strategies. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load, and expectations, and delivering actionable research findings and recommendations. You’re passionate about Education and believe great experiences are always inspired by a deep understanding of the user

Roles & Responsibilities

• Partner with Designers, Product Managers, and Data folks to drive all stages of research from early product direction through summative validation in an Agile work environment.
• Help to develop and track quantitative measures of user experience (goals, metrics)
• Influence a diverse set of stakeholders through excellent relationship building, and crisply providing insight and deep domain expertise in research practices and product development.
• Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products.
• As a voice of the user, effectively challenge and elevate the customer experience in a data-driven environment Design, recruit and moderate research studies regularly (both in-person and remote).
• Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights.
• Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way.
• Work closely with product teams to identify research questions.
• Design and execute studies that address both user behavior and attitudes, using the right methods for the right questions.
• Generate insights that influence how product teams think about medium and long-term product strategy. Directly influence product strategy and design by communicating clearly and in a compelling way.
• Conduct research using a wide variety of qualitative and quantitative methods, including in-depth interviews, ethnographies, focus groups, and diary studies
• Interpret and analyze research results through the lens of UX and social science.
• Collaborate closely with other user experience researchers, and understand when to bring in quantitative experts for support.
• Devise and execute creative methods in getting non-design partners to internalize and act upon research, particularly engineers, analysts, and other technical experts.

Skills Required

• You have deep knowledge of qualitative research methods and tools across the Indian diaspora, as well as knowledge in quantitative methods
• BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)
• 2+  years of experience in applied product research Knowledge of qualitative and quantitative research method

Qualification – BA/BS, human behavior related field HCI, Psychology, Social Science, Information Science, etc.)

 Years of Exp –  2+ Years

• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline
• 4+ years experience working in an IT environment
• 4+ years of Object-oriented design, functional programming
• Node JS API Development (Firebase API development is a plus)
• Angular or VUE or React JS Front end Development (VUE Js Experience is a plus)
• HTML / CSS responsive development
• Experience using any database
• Experience developing in an Agile / SCRUM Environment
• Experience developing mission-critical applications
• Strong business and technical acumen
• Excellent verbal and written communication skills