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International Chat Support Executive
International Chat Support Executive
Growing Stars Consulting Private Limited's logo

International Chat Support Executive

MOHAMMAD FAIZ's profile picture
Posted by MOHAMMAD FAIZ
0.5 - 5 yrs
₹3L - ₹4L / yr
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
Customer Service
Customer Support
Customer Success
Customer Retention
Customer Relationship Management (CRM)
BFSI
Banking
Finance
Financial analysis
Insurance

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana


Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC


Qualification: Graduate / Undergraduate


Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)


Required Skills:

  • Excellent spoken and written English communication.
  • No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
  • Clear pronunciation and strong grammatical skills.
  • For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
  • Ability to handle multiple chats efficiently.
  • Strong customer handling and problem-solving abilities.


Roles and Responsibilities:

  • Handle international customer queries through voice and chat channels.
  • Provide accurate and complete information to customers.
  • Resolve customer issues with end-to-end ownership.
  • Maintain detailed records of customer interactions in CRM systems.
  • Adhere to international quality, compliance, and data security standards.
  • Ensure high levels of customer satisfaction and service excellence.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Growing Stars Consulting Private Limited

Founded :
2023
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

Company social profiles

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