
Job Title: Customer Support Executive – ERP Software (Accounting / GST)
Company: Torero Softwares Ltd
Location: Lower Parel East, Mumbai (10-minute walk from station)
Job Type: Full-time | Work from Office
Fixed Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM
Job Description
Your role will be to provide support to existing customers in using our ERP software. The role includes solving software queries, assisting with basic accounting and GST queries, and providing remote support when required.
Key Responsibilities
- Handle customer support calls and resolve their queries
- Guide customers on ERP software usage
- Assist with basic accounting entries, billing, and GST questions
- Provide remote support using AnyDesk or UltraViewer
- Ensure timely resolution of customer issues
Eligibility Criteria
- Basic knowledge of accounting
- Good communication skills in Hindi and English
- Customer support experience (preferred)
- Freshers with accounting knowledge can apply
- Basic computer knowledge
What We Offer
- Complete software training
- Stable job with growth opportunities
- Supportive and professional work environment
Apply Now

About Torero Softwares Limited
About
At Torero Softwares Ltd, we build next-gen ERP solutions that power businesses in healthcare, pharma, FMCG, distribution, and retail. With 25+ years of expertise and a 3,500+ client base, our flagship product, Medica Ultimate™, helps companies streamline operations, boost efficiency, and stay compliant.
Why Join Us?
🚀 Fast-Growing Tech Company – Work on industry-leading SaaS & ERP solutions
💡 Innovation-Driven – Be part of a team solving real-world business challenges
📈 Career Acceleration – Hands-on learning, mentorship & growth opportunities
📚 Collaborative Culture – Work alongside tech experts in a dynamic environment
Whether in sales, implementation, or customer success, you'll help transform businesses with technology.
📍 Location: Lower Parel, Mumbai
📩 Contact: Simran Jain | ✉ [email protected] | 📞 9702074236 (Call/WhatsApp)
Tech stack
Candid answers by the company
Torero Softwares Ltd provides Medica Ultimate, an ERP software that helps businesses in healthcare, pharma, FMCG, distribution, and retail streamline operations, manage sales, inventory, accounting, and ensure GST compliance.
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• Address routine service requests while identifying ways to automate and simplify.
• Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.
• Maintain data backups and disaster recovery plans.
• Design and deploy CI/CD pipelines using GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps.
• Adhere to security best practices through all stages of the software development lifecycle
• Follow and champion ITIL best practices and standards.
• Become a resource for emerging and existing cloud technologies with a focus on AWS.
Organizational Alignment
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• Hands-on experience with AWS is a must-have.
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• Experience with observability tools such as New Relic, Application Insights, AppDynamics, or DataDog.
• Experience maintaining and administering Windows, Linux, and Kubernetes.
• Experience in automation using scripting languages such as Bash, PowerShell, or Python.
• Configuration management experience using Ansible, Terraform, Azure Automation Run book or similar.
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• Good Understanding of networking (VNET, subnet, private link, VNET peering).
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• Interview process: 3 technical rounds
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