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Application Support
Application Support
OneFin's logo

Application Support

Shona Shaju's profile picture
Posted by Shona Shaju
1 - 2 yrs
₹2.5L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Corporate Communications
Log management
RESTful APIs
Incident management
Escalation management
Customer Support
SOP
Documentation
JSON

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.


Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog


Responsibilities

  1. Incident Handling & Production Support
  2. Escalation & Coordination
  3. Monitoring & Alerts
  4. Documentation & SOP Adherence
  5. Customer Interaction


Requirements and Qualifications:

  1. Minimum 1 year of experience as App support or product support
  2. Basic understanding of APIs, JSON, request/response flow.
  3. Ability to read logs and use monitoring tools.
  4. Strong communication and customer-handling skills.


Location: Bangalore, Karnataka

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About OneFin

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Profitable

About

OneFin is a technology credit platform - we are building the operating system for financial services. We have built modular, plug-and-play APIs to help our partners (like NBFCs, financial institutions, fintech's, startups etc.) underwrite and collect loans from end customers. In a highly credit underserved country with rapidly increasing smartphone adoption, we are enabling any company to become a fintech company through our suite of APIs and regulatory layer, and helping build customised financial products for "Middle India" and its 360 million customers - for consumption based use cases, upskilling / education financing, medical financing, etc.

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Location: Bangalore 


About us 

RockED is the premier people development platform for the automotive industry, supporting the entire employee lifecycle from pre-hire and onboarding to upskilling and career transitions. With microlearning content, gamified delivery, and real-time feedback, RockED is educating the automotive workforce and solving the industry's greatest business challenges. 

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Check out our website https://www.rocked.us/ 


Your Impact


We are looking for a Hands-on software developer with strong hands-on experience in backend technologies (Node.js) who can lead, mentor, and grow a high-performing engineering team.

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Why choose a career at RockED? 


  • Build from Day One: Work in small, fast-moving teams solving real problems and building products from the ground up.
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Smriti Baraily
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Location: Gurugram, Haryana

Employment Type: Full-Time

Experience: 4-9 Years

CTC: Up to 15LPA



About Aaizel Tech

Aaizel Tech is a pioneering tech startup at the intersection of cybersecurity, AI, geospatial solutions, and more. We drive innovation by delivering transformative technology solutions across industries. As a growing startup, we are looking for passionate and versatile professionals eager to work on cutting-edge projects in a dynamic environment.



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As a Senior AI/ML Engineer at Aaizel Tech, you will lead the design, development, and deployment of advanced Machine Learning models and AI solutions. You will work on projects ranging from predictive analytics and NLP to computer vision and anomaly detection. You will also mentor a team of AI/ML professionals, collaborate with cross-functional teams, and drive innovation by integrating state-of-the-art research with scalable production systems.



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1. Model Development & Optimization

Design & Implementation:

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Optimization:

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2. Advanced Data Engineering & Integration

Data Pipeline Development:

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Data Quality & Preprocessing:

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Algorithm Research:

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Join Aaizel Tech as a Senior AI/ML Engineer and lead the development of innovative, scalable AI solutions that transform industries and drive digital excellence!

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About Eblity: 

Eblity’s mission is to empower educators and parents to help children facing challenges. 


Over 50% of children in mainstream schools face academic or behavioural challenges, most of which go unnoticed and underserved. By providing the right support at the right time, we could make a world of difference to these children.

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Read more
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Kafqa
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Agency job
via Billow People by Leo Anto
Bengaluru (Bangalore)
6 - 15 yrs
₹10L - ₹15L / yr
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About KAFQA

At Kafqa, we are building an online global performing arts academy. For our students, we offer live classes conducted by experienced & expert artists. For our artists, we offer a bouquet of opportunities to monetize their skills including being an instructor at Kafqa. Our mission is to serve artists in their journey from their first steps in the art to success on the largest stages in the world.

Role

The role is a unique opportunity to be a part of the core team at KAFQA. The responsibilities of the role are per the below:

·         Understand the needs of employees across different segments across their lifecycle (discovery of Kafqa opportunities, application experience, interview experience, decision experience, onboarding, settling down, scaling with the organization, attrition & separation) & design best in class experiences always thinking technology first

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·         Meet compliances mandated by central & state governments.  

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.



Experience, Qualifications & Person Type

The ideal candidate is someone who –

·         Has 5+ years of experience preferably in a HR role

·         Thinks first principle to re-imagine experiences for employees & challenge status                quo

·         Thinks technology first

·         Is comfortable prioritizing

·         Is creative and can innovate

·         Interested in the performing arts & preferably is a performer themselves

·         Is willing to fulfil all responsibilities above & go beyond as needed

·         Is a self-starter, operates with autonomy & can deal with ambiguity while being                    innovative & frugal

 

Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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