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Application Support
Application Support
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Application Support

Shona Shaju's profile picture
Posted by Shona Shaju
1 - 2 yrs
₹2.5L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Corporate Communications
Log management
RESTful APIs
Incident management
Escalation management
Customer Support
SOP
Documentation
JSON

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.


Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog


Responsibilities

  1. Incident Handling & Production Support
  2. Escalation & Coordination
  3. Monitoring & Alerts
  4. Documentation & SOP Adherence
  5. Customer Interaction


Requirements and Qualifications:

  1. Minimum 1 year of experience as App support or product support
  2. Basic understanding of APIs, JSON, request/response flow.
  3. Ability to read logs and use monitoring tools.
  4. Strong communication and customer-handling skills.


Location: Bangalore, Karnataka

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About OneFin

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Profitable

About

OneFin is a technology credit platform - we are building the operating system for financial services. We have built modular, plug-and-play APIs to help our partners (like NBFCs, financial institutions, fintech's, startups etc.) underwrite and collect loans from end customers. In a highly credit underserved country with rapidly increasing smartphone adoption, we are enabling any company to become a fintech company through our suite of APIs and regulatory layer, and helping build customised financial products for "Middle India" and its 360 million customers - for consumption based use cases, upskilling / education financing, medical financing, etc.

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