
Customer Relationship Executive – Hyderabad
Hiring: Customer Relationship Executive – Hyderabad
We are looking for a Customer Relationship Executive to manage customer interactions for our School Management Software at Assentcode Technologies.
Key Focus
- Strong communication skills (English + Telugu or English + Hindi)
- Ability to handle customer queries with clarity and confidence
- Good listening and problem-solving approach
Role Overview
- Handle customer enquiries via calls, messages, and emails
- Provide clear and accurate information about the product
- Follow up with customers to ensure issue resolution
- Maintain records of customer interactions and updates
- Coordinate with internal teams for quick support
Additional Expectations
- Maintain a professional and polite tone with customers
- Ability to manage multiple conversations and priorities
- Adapt to a fast-paced startup environment
Eligibility
- Fresher to 1 year experience
- Based in Hyderabad
- Immediate joiners preferred
Ideal Candidate
- Customer-focused with a positive attitude
- Good communication and interpersonal skills
- Responsible and consistent in follow-ups

About Assentcode Technologies Private Limited
About
We are Assentcode, a software services company that has the size, scope, and engineering talent to set roots into the technologies that connect the world. Founded collectively by a bunch of passionate and enthusiastic entrepreneurial engineers, the mere idea behind Assentcode was to build a workplace that is completely driven by passion, innovation and modern technology!
The word ‘Assent’ in our name does not just signify agreement, but it also reflects our promise to deliver software solutions that are highly approved of. We are fluent in the language of modern IT, and we live and breathe in the tech space which makes us everyone’s go-to IT partner. Think of us as the extension of your IT team, because we are that trustworthy and reliable!
We develop software ecosystems that are scalable, adaptable and resilient in the face of ever evolving tech landscapes. We design our processes and industry standard practices to prioritise your business needs. Our expert teams not only build software, but also translate your business goals into tangible, high performance outcomes. We empower you to navigate the tech landscape with confidence that gives you a sustainable competitive advantage.
Tech stack
Candid answers by the company
We believe in the transformative power of technology, and with this belief we develop software ecosystems that are designed for exceptional scalability, adaptability and of resilience in the face of evolving technological landscapes.
Our approach and industry standard practices are driven by forward-thinking that prioritize your business success. Our expert team not only builds software, but also possess the technical acumen to translate your business goals into tangible and high performance outcomes.
We empower you to navigate the ever-changing tech landscape with confidence and build software that delivers a sustainable competitive advant
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The candidates should be proficient in English and Hindi (multilingual is also preferred), have knowledge of MS Excel and have experience (if any) in the e-commerce sector (minimum 6 months-1 per year) would be preferred, but not mandatory.
Working days- 6 (No week-off on weekends)
Shift type- Day Shift
Location- Bangalore
Looking for candidates to work in Kaikondrahalli, Sarjapur Road, Bangalore - 560035.
Salary Offered
UG
CTC offered: 4,80,000 LPA (3,00,000 LPA Fixed+1,80,000 Variable)
PG
CTC offered: 5,10,000 LPA (3,30,000 LPA Fixed+1,80,000 Variable)
Any candidate with a minimum of 6 months- 1-year experience
CTC offered: 5,10,000 LPA (3,30,000 LPA Fixed+1,80,000 Variable)
Any branch of Graduate and Post Graduate is welcome
Job Description :-
Roles and Responsibilities:
- Conducting market research to identify potential opportunities for growth, including identifying new markets for existing products or developing new products for untapped markets.
- Identifying the correct decision makers in the companies and setting up the meeting to understand their requirements and products can help them.
- A seasoned sales professional with an innate hunter mentality who has a proven track record of over-achieving sales revenue growth targets.
- Actively approach targeted business clients (telephone, email, social networks, events, etc.) Search for new client leads and ability to build a new sales pipeline.
- An individual with an innate sense of ownership & successfully works towards closing deals.
- Supervise the activities of sales representatives and team in order to meet sales targets.
- Maintain an updated knowledge of the company's goals, vision, and values to ensure appropriate prioritizing.
- Collaborate with sales management to plan and develop effective sales strategies and to also set goals and targets.
- Maintain contact with clients in order to create a good working relationship that fosters increased sales and customer base.
- Strong expertise in b2b sales pipeline management and marketing management.
- Knowledge of reporting, efficiency, and analytic techniques.
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- Working experience as an Assistant Sales Manager or a similar role in the Sales Department.
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- Excellent problem-solving abilities.
- Good oral and written communication skills.
- Ability to demonstrate excellent leadership skills.
- Excellent ability to make a timely decision.
- Good sales and people skills.
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Location: Gurugram
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Job Type: Permanent
Location: Sholinganallur (Chennai)
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Contact at triple eight two zero nine four two double seven
Job Responsibilities:
- Design, develop, ship, and motivate the creation of software and systems to increase product reliability and organizational efficiency.
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Any role with us is a career building opportunity. At 22by7, the incumbent is the complete owner of any opportunity she or he creates.
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Dedicated 24*7 support team
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Role- Enterprise Sales Manager- New Business
Band- L3
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No. of Vacancies-02
Job Profile
- Handling end-to-end sales
- Selling IT Infrastructure or IT Transformation Solution to Enterprise Accounts
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- Understanding the clients existing infrastructure and the pain points and building on the clients transformation journey/ growth journey
- Pitching the right solution with the help of Pre-Sales team members
- Cross-Selling and Up-Selling- Growing the Account
- Maintaining a healthy strong funnel on solution portfolio of 22by7
- Answering the RFI/RFP/PoC etc with the help of Pre-Sales team
- Managing the OEM, Disti eco system and leveraging it for getting leads/ pre-sales / closures
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- Take Sales Accreditation on different product lines which helps for strong pitching
Of the Solutions
Specification-
Education- Open- Any Diploma/Any Graduate/Any Post Graduate
Experience- 5 to 10 years, sales exposure in similar or related domain, must be in IT sales and market exposure is a must
Person Profile-
- Good verbal and written communication skills
- Good presentation and negotiation skills
- Good at engaging and managing relationship with CXO level
- Excellent at relationship building and managing it
- Who can sniff opportunities
- Good mental resilience
- Drive to win
- Go getter
- Loves to work in fast paced environment and who loves working with target
- Open to travel
Sales Competency Dictionary
Technical Competencies- These are the competencies which are core and directly related to the job.
- Domain Knowledge & Expertise-
Market
Product/Technology
Customer
Competition
Client
- Communication Skill-
Opening a conversation
Listening and Understanding abilities
Assessment of buyer
Growing the conversation
Art of probing/ questioning
Establishing trust, credibility, relationship over a communication
360-degree communication
Closing the communication loop
Presentation skill
Written communication- e-mail, documentation etc.
- Negotiation Skill-
Uncovering and delivering value, increasing the pie, creating win-win situations
Showing the value/worth
Finish it strong
- Proactive
Planning & Methodical
Motives
Networking for new sales opportunities
Persuade
Follow-up
Opportunity Sniffer
Behavioral Competencies- These are the competencies which manifests into the obvious behavior demonstrated by a successful sales professional.
- Achievement Motivation- The extent to which an individual is driven to succeed or can also be put as how important is for the individual to succeed in the given role.
Drive to Succeed
Competitiveness
Achieving the goal
Sense of Achievement
Fear of Failure
Perseverance or Persuasiveness
Go getter
- Emotional Stability/ Adaptability- The ability to adapt oneself to the environment and keep calm and focused even though an individual goes through tough challenges. The mental toughness to bounce back and hard.
Handling rejections
Mental resilience
Can take strong decision
Objection Handling
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Able to empathize with people
Understands the emotions
Understands motivations that drives human behavior
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Accountability for their action
In-charge of their plans and action
Owning up their success or failures
Doers or Action oriented
Strong at execution
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Resourceful
Information collection
Logical interpretation- quickly and accurately
Planning and Prioritizing
Desired Exposure/Background- Candidates who have worked in similar SI set up, exposure to corporate sales, selling IT solution to end customer. Must have a fair understanding of the business solution offered by 22by7
The Role growth- Can grow to Team Lead
Business Impact- The role makes a valuable contribution in the growth of the business profit, revenue, market and customer engagement.
Are you passionate about using technology to make people's lives better? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.
Role and Responsibilities
- Helping lead the software development lifecycle: technical design, implementation, testing, deployment, and support.
- Working with cross-functional teams effectively to enable business growth.
- Proactively identifying engineering bottlenecks and initiating proposals to improve them.
- Writing high-quality, well-tested code in alignment with industry-wide best practices.
- Applying a product mindset to back-end systems.
-
- About five years of experience delivering product-quality code in an agile set-up
- Experience with Golang, REST APIs, Microservice Architecture, Elasticsearch, Redis, Docker, or Kubernetes
- Understanding of the philosophy of cloud and an experience of maintaining cloud-native services.
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- Experience of working in a fast-paced, rapidly-growing company (Good to Have).
- Working knowledge of Node.js (Good to Have).
-
- Passionate about technology and making an impact.
- A perpetual learner, who stretches their boundaries and enjoys new ideas.
- A doer who takes initiative and works well in a team.
-
Who We Are
Blok is a technology-first, online ultra-fast grocery delivery service business, and we are on our way to revolutionize how millions of people across countries consume groceries. We believe in a world where getting everything you need, when you need it, sustainably, is the new normal. And it takes less than 10 minutes.
We believe we are positioned to lead this revolution. Why? Our founding and early team has held senior positions at Deliveroo, Uber, Glovo, Mercadona, or Unilever. We have done this before, and we believe we can do it again. But this time, even better.
Embark on the journey and help us launch the revolution in one of the highest growth industries of the year. Help us shape the new normal.
Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Requirements:
- Graduate (Any Discipline)
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- Excellent English - Verbal & Written (Highly Professional English)
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