- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily
- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
- Participate in business-driven projects and initiatives
- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
-Shrinkage & Attrition management
-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Revvcoin
About
Company social profiles
Similar jobs
Laravel
PHP
JavascriptLocation: Mumbai (Onsite)
Experience: 6–8 Years
Salary: ₹75,000 – ₹1,20,000 per month (depending on experience & skill set)
Employment Type: Full-time
Job Description
We are looking for an experienced PHP – Laravel Developer to join our onsite team in Mumbai. The ideal candidate should have strong backend expertise in Laravel along with advanced frontend knowledge, the ability to work closely with clients, and experience managing tasks using project management tools.
Key Responsibilities
- Develop, maintain, and enhance web applications using PHP and Laravel
- Build and consume RESTful APIs
Required Skills & Qualifications
- 4–6 years of hands-on experience in PHP development
- Strong expertise in Laravel framework (Laravel 10+)
- Solid understanding of MVC architecture
- Strong knowledge of JavaScript
- React.js experience (good to have working knowledge)
- TypeScript – good to know
- Advanced frontend knowledge using HTML, CSS, JavaScript
- Experience with Tailwind CSS
- Strong experience with MySQL
- Hands-on experience with REST APIs
- Proficiency in Eloquent ORM
- Familiarity with Git / version control
- Experience working in Linux environments
Additional Requirements
- Excellent client communication skills
- Ability to understand business requirements and translate them into technical solutions
- Experience using project management tools (Jira, Trello, ClickUp, etc.)
- Ability to work independently and take ownership of modules
Good to Have (Preferred Skills)
- Exposure to CI/CD pipelines
- Basic understanding of application security best practices
- Experience working in Agile/Scrum environments
What We Offer
- Competitive salary based on skills and experience
- Onsite role with a collaborative work environment
- Opportunity to work directly with clients
- Growth opportunities and exposure to modern tech stack
Job Type: Full-time
Application Question(s):
- If selected, how soon can you join?
Experience:
- Total: 5 years (Required)
- Laravel: 5 years (Required)
Location:
- Mumbai, Maharashtra (Required)
Work Location: In person
Job Type: Full-time
Application Question(s):
- Are you located in Mumbai ? Commuting to Borivali(West) would be feasible for you ?
- What is your notice period ?
- Are you okay with the salary slab between (70,000-1,20,000),
depending upon your experience ?
- Do you have 6–8 years of hands-on experience working onsite on production applications using Laravel 10+, JavaScript, React.js, Tailwind CSS, REST APIs, direct client communication, and project management tools?”
Work Location: In person
JavaJavascriptRole: SDET
Core Testing Competencies
- Strong understanding of STLC and Agile methodologies
- Experience in Integration, System, UAT, Regression, and Sanity testing
- Hands-on experience in E-commerce application testing
- API testing using tools like Postman / SoapUI
- Mobile testing on iOS and Android (real devices/emulators)
- Cross-browser web testing
Automation Skills
- Designing and maintaining automation frameworks:
- Page Object Model (POM)
- Data-Driven and Keyword-Driven frameworks
- Programming languages: Java, JavaScript
- Web automation: Puppeteer
- Mobile automation: Appium, WebdriverIO
- CI/CD integration using Jenkins
- Backend automation using JUnit (good to have)
Tools & Technologies
- Test management & documentation: Jira, Confluence
- Defect tracking: Jira, Excel
- Proxy tools: Charles
- Databases: SQL (MySQL, PostgreSQL, Oracle) for backend validation
- Browser debugging & network inspection: Chrome DevTools
Other Key Skills
- Test documentation and bug reporting
- RTM (Requirement Traceability Matrix)
- Strong analytical and problem-solving skills
Requirements:
- Very good programming knowledge in C/C++
- Experience in Multi-threaded software development
- Understanding of operating systems concepts, system performance, and optimization
- Familiar with working in an Embedded Linux development environment.
- Excellent problem-solving/debugging skills, design, development, troubleshooting, and debugging
- Knowledge of embedded tools like emulators, linkers, makefiles, etc
- Experience in voice applications development, preferably on client/server platforms
- Knowledge of RTOS programming will be added advantage.
- Understanding of different processors. microcontrollers architectures.
- Familiarity with development tools such as GCC, GDB, Eclipse, GNU Make, etc
KubernetesPlease Apply - https://zrec.in/IGpwc?source=CareerSite
About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: DevOps Intern
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 6+ Months
Education: B.Tech/MCA/BCA
Notice Period: Immediately
We are seeking a motivated and talented DevOps Intern to join our dynamic team. As a DevOps Intern, you will have the opportunity to work closely with our experienced DevOps engineers to support and improve our development and deployment processes. This is an excellent opportunity for someone looking to kick-start their career in DevOps and gain hands-on experience in a fast-paced, innovative environment.
Below is a detailed description of the roles and responsibilities, expectations for the role.
Tech Stack :
- Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
- Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
- ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
- Helm: Expertise in Helm for managing Kubernetes applications.
- Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
- Debugging and Troubleshooting: The DevOps Intern must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.
Key Responsibilities:
- Assist in the development, deployment, and maintenance of cloud infrastructure.
- Collaborate with development and operations teams to automate and improve the CI/CD pipeline.
- Monitor system performance and troubleshoot issues to ensure high availability and reliability.
- Implement and maintain configuration management tools.
- Participate in code reviews and contribute to improving development practices.
- Assist in the creation of documentation for processes and procedures.
- Support the team in managing and maintaining development and production environments.
Qualifications:
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
- Added advantage if prior internship experience and have completed DevOps course or certification.
- Basic understanding of cloud platforms (AWS, Azure, GCP) and cloud services.
- Familiarity with CI/CD tools (Jenkins, GitLab CI, CircleCI, etc.).
- Basic knowledge of scripting languages (Python, Bash, etc.).
- Understanding of version control systems (Git, SVN).
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Eagerness to learn and adapt to new technologies and processes.
Preferred Qualifications:
- Experience with containerization technologies (Docker, Kubernetes).
- Knowledge of infrastructure as code (Terraform, Ansible).
- Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack).
- Previous internship or project experience in DevOps or related fields.
What We Offer:
- Hands-on experience with modern DevOps tools and practices.
- Mentorship and guidance from experienced professionals.
- Opportunity to work on real-world projects and make a tangible impact.
- Collaborative and supportive work environment.
- Potential for future full-time opportunities based on performance.
Internship Details:
- Duration: 6 months of internship which can be converted to full-time employment based on performance
- Location: Gurgaon
- Mode: In Office
Java
Spring Boot
Go Programming (Golang)Senior Software Engineer
TBO–(www.tbo.com)
TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
The TBO journey began in 2006 with a simple goal – to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.
Today, TBO’s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
TBO’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
Why TBO:
• You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion global travel business market.
• We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
• Physical Presence in 47 countries with business in 110 countries.
• We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
• An open & informal start-up environment which cares.
What TBO offers to a Life Traveller in You:
• Enhance Your Leadership Acumen. Join the journey to create global scale and ‘World Best’.
• Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
• Post pandemic: travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
• As a fastest growing B2B platform our priority is purpose-building scalable systems.
• Adopting industry leading technologies to support best-in-class business capabilities for high performing and scalable solutions.
• Fast response to the evolving regulatory environment and helping to meet the firm's regulatory commitments by addressing internal and external commitments.
Top Sights During Your Role Stay (Key Expectations):
· More than 3 years of Prior experience as Backend Developer in any SAAS product .
· Exposure to languages/ framworks like GoLang/Java/Node /Python / RUST will be preferred.Capacity to use SQL server with ease. Exposure to Redis / MongoDB/ PostgreSQL is desired.
· Should have worked with cloud platforms like AWS / Azure.
· A flair for creating well-presented software that is technically sound.
· Outstanding analytical, problem-solving, and communication skills.
· Excellent organizational and time management skills.
· Self-driven, flexible, and innovative.
must have knowledge about electronics products.
vendor development.
import/ export .
dispatch products.
customer relation
DockerKubernetes
Amazon Web Services (AWS)We are looking for a DevOps Engineer for managing the interchange of data between the server and the users. Your primary responsibility will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to request from the frontend. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.
What we are looking for
- Must have strong knowledge of Kubernetes and Helm3
- Should have previous experience in Dockerizing the applications.
- Should be able to automate manual tasks using Shell or Python
- Should have good working knowledge on AWS and GCP clouds
- Should have previous experience working on Bitbucket, Github, or any other VCS.
- Must be able to write Jenkins Pipelines and have working knowledge on GitOps and ArgoCD.
- Have hands-on experience in Proactive monitoring using tools like NewRelic, Prometheus, Grafana, Fluentbit, etc.
- Should have a good understanding of ELK Stack.
- Exposure on Jira, confluence, and Sprints.
What you will do:
- Mentor junior Devops engineers and improve the team’s bar
- Primary owner of tech best practices, tech processes, DevOps initiatives, and timelines
- Oversight of all server environments, from Dev through Production.
- Responsible for the automation and configuration management
- Provides stable environments for quality delivery
- Assist with day-to-day issue management.
- Take lead in containerising microservices
- Develop deployment strategies that allow DevOps engineers to successfully deploy code in any environment.
- Enables the automation of CI/CD
- Implement dashboard to monitors various
- 1-3 years of experience in DevOps
- Experience in setting up front end best practices
- Working in high growth startups
- Ownership and Be Proactive.
- Mentorship & upskilling mindset.
- systems and applications
what you’ll get- Health Benefits
- Innovation-driven culture
- Smart and fun team to work with
- Friends for life
1. Work on lead identification and conversion.
2. Talk to influencers and decision-makers involved in procuring IT/software development services.
3. Qualify prospects and identify potential opportunities.
4. Coordinate with the technical team to schedule pre-sales discussion & ensure smooth communication between prospect, sales team.
5. Work on handling the up-level lead generation.
6. Work on setting up the pipeline and driving the revenue growth.
7. Research, prospect, and build a targeted client base for business development.
8. Set up online demo meetings and face to face meetings.
9. Follow-up with prospects identified as potential clients and who have shown interest to use our services.
10. Serve as the first in-depth point of contact to customers.
11. Make outbound cold calls to the targeted list of prospects.
12. Provide product information to prospective customers.
13. Develop an active sales pipeline of qualified prospects.
14. Work on customer onboarding, client support, nurturing and success.
Candidate should have:
1. Good communication skills (spoken and written).
2. Persuasion and people skills to engage clients and customers.
3. Data mining experience using LinkedIn, Google, etc.
4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.
.NETExperience- 2 to 15 years
Client:- HTML,HTML5,Javascript,Jquery,Angular JS,CSS,WebAPI.
Server:-http://asp.net/" target="_blank">ASP.NET,C#,WCFServices,MVC4,Socket Programming,SignalR,Angular
Database:- MS SQLServer 2017 & above or Oracle11g & above,SQL Programming.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon