- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily
- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
- Participate in business-driven projects and initiatives
- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
-Shrinkage & Attrition management
-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Responsibilities:
- Handle customer inquiries and provide pre-sales support
- Prepare quotations, proposals, and basic technical documents
- Coordinate with sales, engineering, logistics, and accounts teams
- Conduct product demos and explain product features
- Follow up on leads and maintain customer interaction records
- Support sales team with daily reporting and documentation
NodeJS (Node.js)
MongoDB
JavascriptWe're looking for team players with natural product intuition who can help us build solutions
for our world-class Learning & Assessment platform (edulastic.com).
As a Backend Developer you will be responsible for the server-side of our web applications
and you will work closely with our engineers to ensure the system consistency and improving
user experience.
Role and Responsibilities
- As an experienced backend developer, your primary focus will be the development of all
server-side systems
- A basic understanding of front-end technologies is necessary as well. You will test, secure
and deploy your code
- Knowledge of Node.js is a must along with a server-sideframework
- Strong proficiency in JavaScript
- Writing reusable, testable, and efficient code
- Experience and proficiency integrating with RESTAPIs
- Understanding of scalable computing systems, software architecture, data structures,
and algorithms
- Experience in working with databases such as MongoDB, Redis, Elasticsearch, etc.
- Should be willing to work in a very fluid startup environment and take complete ownership of
the assigned responsibility
Skills Required:
- At least 2 years of experience developing Backends using NodeJS should be well versed
with its asynchronous nature & event loop, and know its quirks and workarounds.
- Good knowledge of MongoDB or any other NoSQL
Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience developing and deploying REST
APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Should be a fast learner and a go-getter without any fear of trying out new things Preferences.
iOS App Development
Objective C
SwiftAbout Us:
Developed in formal collaboration with the University of Cambridge in May 2000, HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004, with positive outcomes for the entire ecosystem.
Check us out at http://www.heymath.com" target="_blank">www.heymath.com
We plan to work mainly from home and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.
We are looking to hire someone who has hands-on experience in iOS / Swift programming.
PHP• Minimum 5+ year of experience in Magento Development with In-depth knowledge of Magento framework, Frontend Architecture, Themes, Modules, Functionality, and Configuration.
• In-depth knowledge of Magento’s code structure, extension architecture, theming hierarchy, and fallback components
• Strong knowledge in Implementing API services like REST, SOAP
• Must have the ability to develop Magento Modules, Themes, UI Component/Widget, and customizing existing themes/modules.
• Good understanding of the Magento themes, layout, and templating systems.
• Experience in Less and Grunt Workflow.
• Experience in Knockout, Require JS, and Underscore.
• Experience in Customizing Magento jQuery Widgets
• Knowledge of HTML/ CSS, JS frameworks like Bootstrap
• Experience working in Magento 2.0
HTML/CSSJavascript
Angular (2+)
AngularJS (1.x)existing ERP:
• Modern project management using Agile-Scrum
• Flexible development with continuous integration
• Automated, test-driven development with quality assurance platforms
ASP.NET 4.5, C#, MVC, ANGULAR, SQL SERVER
• Strong development knowledge on Angular with Java Script & HTML5, CSS3,
Bootstrap. Ability to learn new technology, integration with existing technology
pieces using Web Services/APIs.
• Programming for Amazon AWS technologies is desirable. Should have excellent
understanding of front-end optimization techniques, cross-browser compatibility and
automated testing using Angular.
NodeJS (Node.js)
React.jsMongoDBIf you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!
We are offering superb career growth opportunities and benefits.
Requirement
• Candidate must have done 6-month training in MEAN/MERN profile
• Strong analytical and problem-solving skills
• Candidate must have in-depth knowledge of Node js/ React js, Mongo DB, MySQL, and Express js.
• knowledge of Creating secure RESTful-based web services.
• Identify bottlenecks and bugs and devise solutions to these problems
Responsibilities
• Write “clean”, well-designed code
• Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Follow industry best practices
Qualification
• MCA, B.Tech / B.Sc /M.Sc in Computer Science, Engineering or a related subject
Interested candidates can apply here with their resumes.
Regards
Jaspreet Kaur
Job Types: Full-time, Contract
Roles and Responsibilities
Looking for young and aggressive candidates who would like to build their career in the field of software sales.
As an Inside Sales, the following are the main responsibilities:
- Creating, maintaining a list/database of prospective clients (Data mining)
- Generate leads and identifying the potential requirements at educational organizations
- Coordinate with the Technical & Operations Team to onboard new clients,
- Manage all existing and new accounts in a designated sales territory, ensuring clients needs are met
- Develops and executes sales presentations to potential clients
- Maintaining and updating CRM with last known status of leads, appointments
- Accurate reporting on leads, forecasting, and KPI
- Meet weekly & monthly targets
Required Skills & Experience:
- Action and results-oriented attitude.
- Capable of developing a strong business case for the potential clients
- Experience using MS Word, Outlook, PowerPoint & Excel.
- Good Communication skills (written & verbal) and a positive attitude
Perks and Benefits
Performance benefits & Incentives
Android Development
Kotlin
JavaNodeJS (Node.js)JavascriptMongoDB
Express● Build new features to allow for rapid product experimentation to power web and
android applications, implementing features in an efficient way
● Incrementally adapt an existing Node.js monolith for scalability and very fast growth
● Deliver within project timelines through diligent planning and attention to detail.
● Keep key stakeholders informed about progress and problems; avoid surprises.
● Identify and report performance bottlenecks wherever feasible
● Follow testing and documentation best practices for the services developed.
● Work in a dynamic and collaborative culture ensuring good teamwork and
communication with remote team members when needed
Requirements
● 2 or more years of backend development experience
● At least 1 year of experience with Node.js frameworks like Express, Koa, Sail etc.
● Strong problem-solving skills. Good knowledge of data structures and algorithms.
● Solid understanding design patterns and OOP concepts; familiarity with
object-oriented JS (asynchronous code, events loop etc) is highly preferable
● Strong hands-on exp of relational DBMS concepts with PostgreSQL / other SQL DBs
● Ability to quickly design and implement optimized solutions for feature requirements
● Good understanding of the fundamental design principles for a scalable application
● Strong handle over Git, following best practices to facilitate collaboration
Nice to haves
● Experience working with apps in a microservices architecture
● Familiarity with caching solutions like Redis, Memcached etc
● Knowledge of testing best practices and concepts of test-driven development and
experience with unit testing frameworks in any of the major programming languages
● Familiarity with documentation tools and generators for Node.js applications
NodeJS (Node.js)JavascriptMongoDBAngularJS (1.x)React.js● You will build robust secure and scalable microservices to build the Rentomojo application and ensure the technical feasibility of UI/UX designs
● You will be responsible to implement RESTful services with a metric-driven API Gateway
● You will continuously evaluate relevant technologies, influence and drive architecture and design discussions
● Deploying, automating, maintaining and managing AWS cloud-based production system, to ensure the availability, performance, scalability and security of productions systems
Requirements
● Experience of working in teams that are run with - agile- processes
● Excellent in at least one Javascript frameworks like Node.js, Angular, Ember, React or Backbone.
● Experience manipulating large data sets using both relational (e.g., MySQL, Postgres) and non-relational databases (e.g., MongoDB, CouchDB, Redis, Cassandra)
● Comfortable with managing AWS setups
● Reliable knowledge/experience in consuming Web Services, including OAuth-enabled APIs ● Solid knowledge of the foundations of security and best practices
Preferred Skills
● Experience with docker and kubernetes deployments
● Experience with modern JS toolchains such as Grunt, Bower, Webpack
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon