- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily
- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
- Participate in business-driven projects and initiatives
- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
-Shrinkage & Attrition management
-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Revvcoin
About
Company social profiles
Similar jobs
About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Sales Manager
Experience Level: 2+ years
Location: Bangalore
Job Description: As a Sales Manager in our Real Estate Division, you will be responsible for driving sales by following up on leads generated through our online campaigns, nurturing prospective clients, and guiding them through the property purchase process. Your primary goal will be to convert prospective leads into buyers by providing expert guidance, arranging site visits, showcasing properties of our clients, and closing sales, all while maintaining the unified communication which reflects the brands value and positioning.
Responsibilities:
Lead Follow-up &. Nurturing:
Timely reach out to leads generated through online campaigns via calls, emails, or messages. Maintain regular contact to build relationships and trust.
Client Engagement:
Understand client requirements, preferences, and budgets to engage rightly.
Property Site Visits:
Schedule and conduct property visits, showcase features and benefits of the property to prospective buyers promptly.
Sales Conversion:
Help clients through the sales process, negotiate terms, and close deals effectively.
Documentation & Coordination:
Assist clients with documentation and paperwork, and coordinate with internal teams and clients to ensure a smooth transaction.
Market & Product Knowledge:
Stay updated on different property listings, market trends, and competitors to provide accurate information and advice to customers.
Reporting:
Maintain detailed records of client interactions, follow-ups, and sales pipeline. Provide feedback to the management for overall strategy improvements on a regular basis.
Requirements & Qualifications
Educational Qualification:
Bachelor's degree in Business / Marketing.
.
Key Skills:
o Excellent communication and interpersonal skills
o Strong negotiation and convincing abilities
o Self-motivated and target-driven mindset
o Ability to work independently and as part of a team
Additional Requirements:
o Valid driving license and willingness to travel for site visits
o Willingness to work on weekends
o Ability to handle multiple leads and prioritize effectively
Compensation & Benefits
Competitive salary as per industry standards
Attractive commission structure based on sales performance
Opportunities for career growth and professional development
Be part of a dynamic and fast-paced team
Working Days: 6 Days (5 Days-WFO, Sat- WFH)
Job Description:
We are seeking a skilled QA Tester with expertise in Vulnerability Testing to ensure the security, functionality, and reliability of our applications. The ideal candidate will have experience in penetration testing, security testing methodologies, automation, and compliance standards.
Key Responsibilities:
- Develop and execute test cases, scripts, and security test plans for applications and APIs.
- Perform vulnerability assessments and penetration testing on web, mobile, and cloud-based applications.
- Identify security loopholes, conduct risk analysis, and provide actionable recommendations.
- Work closely with development and DevOps teams to ensure secure coding practices.
- Automate security testing and integrate it into CI/CD pipelines.
- Test applications for OWASP Top 10 vulnerabilities, SQL injection, XSS, CSRF, SSRF, etc.
- Utilize security tools such as Burp Suite, OWASP ZAP, Metasploit, Kali Linux, Nessus, etc.
- Conduct API security testing and validate authentication & authorization mechanisms.
- Document security vulnerabilities and collaborate with teams for remediation.
- Ensure compliance with industry standards like ISO 27001, GDPR, HIPAA, PCI-DSS where applicable.
Required Skills & Qualifications:
- 3+ years of experience in Quality Assurance with a focus on Security & Vulnerability Testing.
- Strong knowledge of penetration testing tools and security frameworks.
- Experience with automated security testing in CI/CD (Jenkins, GitHub Actions, GitLab CI, etc.).
- Proficiency in manual and automated security testing of web and mobile applications.
- Familiarity with scripting languages like Python, Bash, or JavaScript for automation.
- Experience working with cloud platforms such as AWS, Azure, or GCP is a plus.
- Strong understanding of HTTP, APIs, authentication protocols (OAuth, JWT, SAML, etc.).
- Knowledge of network security, firewalls, and intrusion detection systems (IDS/IPS).
- Certifications like CEH, OSCP, CISSP, or Security+ are an added advantage.
Figma- Assist in designing user-friendly interfaces for web and mobile applications.
- Create wireframes, prototypes, and visual designs to demonstrate design concepts.
- Conduct user research, gather feedback, and analyse user needs.
- Collaborate closely with developers, project managers, and other teams as per requirement of projects.
- Ensure designs align with usability principles, accessibility standards, and brand guidelines.
- Iterate on designs based on feedback and testing results.
- Stay updated with design trends, tools, and best practices in UI/UX design.
Adobe IllustratorExperience - 1 to 2 years
Budget - As per Industry norms
Work Type - Onsite / Full time
Candidate must have experience in Digital marketing & Advertising agency
Job description:
The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for design.
Responsibilities:
- Collaborate with the team to ensure consistency of designs across various media outlets
- Create strategic and effective branding and marketing collateral both print and digital
- Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends
JD :
• Master’s degree in Computer Science, Computational Sciences, Data Science, Machine Learning, Statistics , Mathematics any quantitative field
• Expertise with object-oriented programming (Python, C++)
• Strong expertise in Python libraries like NumPy, Pandas, PyTorch, TensorFlow, and Scikit-learn
• Proven experience in designing and deploying ML systems on cloud platforms (AWS, GCP, or Azure).
• Hands-on experience with MLOps frameworks, model deployment pipelines, and model monitoring tools.
• Track record of scaling machine learning solutions from prototype to production.
• Experience building scalable ML systems in fast-paced, collaborative environments.
• Working knowledge of adversarial machine learning techniques and their mitigation
• Agile and Waterfall methodologies.
• Personally invested in continuous improvement and innovation.
• Motivated, self-directed individual that works well with minimal supervision.
Key responsibilities:
1. Managing all inventory and orders for Amazon and Website. Keeping a track of all stock movement in various locations.
2. Assisting is packing orders.
3. Managing sales sheets and Amazon dashboard
- Good with numbers
- Organised and thorough
PHP
CodeIgniter
LaravelSoftware Programmer - PHP
About us
GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries.
Following are examples of what we do:
- Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts
- Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.)
- Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards
- Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards
- Assist one of India’s top credit card issuing companies to reduce employee attrition and increase sales across multiple sourcing channels
With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products.
We have recently launched a SaaS product Let’s Buzzz, an employee engagement platform that helps drive performance and innovation at the workplace. It is a comprehensive product designed to empower business. from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.
Reports to
AVP - Technology
3 best things about the job
- Work in a rapidly evolving industry where scalable tech products have a huge impact
- Work in a product environment which provides a greater scope for growth
- Exposure to different technologies and frameworks
Responsibilities of the role
- Develop Web/App based solutions in PHP and PHP based frameworks (CodeIgniter/Laravel) having a Service Oriented Architecture (REST/SOAP)
- Work on integration of 3rd Party libraries as required by the product
- Unit-testing code for robustness, including edge cases, usability, and general reliability
- Ensure the quality of the end product while adhering to quality norms
- Creating Technical documentation wherever applicable
- Collaborate with cross-functional teams to define, design, and ship new features
- Take part in requirement understanding and contribute to solution of the requirement
What you will need
- Should have a sound experience in PHP, MVC Frameworks, Code Igniter.
- Strong grasp in web development open source: CSS, HTML5, PHP, MySQL, JavaScript, jQuery, AJAX & JSON
- Working knowledge of MySQL databases
- Good knowledge of relational databases, version control tools and of developing web
- Knowledge of Angular JS, Node JS will be considered as an added advantage
- Growing the team and working closely with onsite sales teams to generate discussions/ opportunities.
- Owning & managing inside sales process and be responsible for achieving lead generation quotas from assigned territories
- Contributing to revenue targets by developing and standardizing inside sales process
- Maintaining and pursuing a daily target of Outbound Calls, Email and follow-ups
- Maintaining Best Practices of CRM & other Sales tools.
- Meeting quantitative and qualitative sales targets.
- Qualifying the leads through quantifiable metrics and setting up client meetings for further closure.
- Doing appropriate research for client mapping, use cases, database building.
- Running various campaigns and learning and developing innovative strategies post each one
- Understanding consumers: Who are our target consumers, what are their needs
- Building relationships with new prospects and nurturing them to the deal level
- Making Market Research a part of your daily activity to remain up to date about the market, competition, clients etc.
- Using knowledge of the market and competitors, identifying and developing the company’s unique selling propositions and differentiators.
- Researching and developing a thorough understanding of the company’s people and capabilities.
What you need to have:
- Patience and Perseverance is a must. Experience of cold calling, follow-ups is required
- Proficient with corporate pitch and web presentation tools
- Exceptional communication skills including listening, writing, and fluency in speaking
- Ability to take ownership and drive things. Should have great attention to detail
- Should have Networking as well as Prospecting skills.
- Should be highly data driven and have strong analytical skills
- Ability to think and react in a high-energy, fast-paced environment
- Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Should have knowledge of Sales Planning, Identification of Customer Needs and Challenges
Mystifly is currently seeking Product Manager responsible for driving the business into the future by setting the long-term vision and strategy for our product lines. Your primary responsibilities will be identifying potential features and products by conducting market research and generating product requirement specifications.
You will also work closely with the teams of engineers to build our products. We are looking for an extremely entrepreneurial Product Manager to innovate and execute the product initiatives across the company.
Responsibilities :
- Understand the marketplace and customer needs to set the long-term vision and strategy for our product lines.
- Market and lead competitive research and communicate actionable insights to decide on the overall goals of the releases.
- Identify, prioritize and execute on high-impact opportunities to light-up product features.
- Establish and manage the product release and overall release schedule timelines.
- Analyse metrics that inform the success of products and validate key findings with the data.
- Track progress and measure impact to drive successful business outcomes.
- Coordinate, collaborate and communicate clearly with teams within the company to enable proper solutions for customer requirements.
Requirements :
- 3-8 years of demonstrated success and subject matter expertise in Product Management, preferably from B2B Product experience, Airline distribution or payments & fin tech.
- Bachelor's Degree in Engineering and/or MBA from Tier I Institutes.
- Exceptional communication and interpersonal skills.
- Ability to operate in a fast-paced and dynamic environment.
- Sound business judgement; strategic and data analytical capabilities.
|
Job Title: HR EXECUTIVE |
|
No of Vacancies: 03 |
Job Summary:
- An HR Recruiter is responsible for end to end process.
- A recruiter has to screen the resumes as per the requirement, considering the JD.
- Call the candidates and line up for TI & PI Interviews.
Required Qualification & Experience:
- Minimum Graduation in any stream
- One to three years as an HR.
- Knowledge of different job boards is preferable.
- MBA (HR) is preferable
- Only Female can apply
Work Experience: 2-4 years
Job Timings: 10.00 AM- 7.00 PM (Sunday off)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon