- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily
- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
- Participate in business-driven projects and initiatives
- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
-Shrinkage & Attrition management
-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Revvcoin
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Manage social media (posts, ads, engagement)
Run online ads (Google, Meta)
Improve website ranking (SEO)
Create content (posts, blogs, creatives)
Send email campaigns
Track performance (analytics & reports)
Generate leads and increase sales
Dear Candidate,
We are hiring for ServiceNow Developer at Pune location.
Position : ServiceNow Developer
Experience : 5-10 yrs
Location: Pune, Maharashtra
Company : IT
Salary: Best in Industry.
Job Title: ServiceNow Developer
Must have skill: Developer and Admin skills
Experience:
- Experience on creation and customization of complex workflows and custom workflow activities
- Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
· Experience in CMDB, Discovery
Good to have skills
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
· Automation initiatives
Location – Work Mode (WFH/WHO/Hybrid) – Shift timings : Pune, work from office
Job Description
Job Description
ServiceNow Developer.
Pune – Mphasis Office
Job Summary –
A mid-senior level ServiceNow developer and admin. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Should have managed ServiceNow administration.
Years of experience needed –
· 5 to 10+years of relevant working experience in ServiceNow
Technical Skills:
· Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists
· Experience on creation and customization of complex workflows and custom workflow activities
· Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages
· Experience in CMDB, Discovery.
· Gathering requirements and converting BRD’s into technical requirements
· Good Understanding of ITIL v3 processes
· Created design patterns & implementation plans for ServiceNow enhancements
· Ability to execute test plans, create test cases test data and contribute to appropriate software (including programming languages) development life cycle methodology and application of specialized business and technical knowledge.
· Resolve technical issues of projects and explore alternate designs
· Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.
· Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
· Train and coach members of project groups to ensure effective knowledge management activity.
Certifications Needed:
· Any Graduate
Best Regards,
Minakshi Soni
Executive - Talent Acquisition (L2)
Rigel Networks
Responsible for disposal of trash, waste, and other disposable material. Monitoring the use of equipment and supplies within the office. Dealing with queries or requests from the visitors and employees. Coordinating the maintenance and repair of office equipment.
Data Analytics
About LambdaTest
We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing.
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.
Our Vision
We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.
About the Team
We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company’s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.
What you’ll do
-
Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
- Implement new features to solve critical problems that our customers face in their development and testing cycle.
- Define, track and improve feature success metric.
- Work closely with our engineering and design teams to simplify testing for our customers Collaborate with the Sales, Marketing and GTM team and execute successful product launches
What you should have
-
1 – 4 years of overall experience in Product Management or Engineering Passionate or hands-on about programming, software testing and DevOps Able to understand and write code.
-
Have prior experience building or using developer products Strong hold on basic tech concepts. Willingness to learn advanced concepts.
-
Experience in web, app development or automation testing is a plus (Optional)
Java
Javascript
React.js
Angular (2+)
AngularJS (1.x)Position Summary
The Java Software Developer designs and develops computer applications using the Java programming language. Managing small-to-large scale projects, with respect to business impact, throughout the development life cycle. In this role, you can expect to leverage your 5+ years of Java engineering skills and knowledge to develop, test, and release features assigned to you and the Software Development team. You will be challenged daily to solve problems, expand your knowledge of the existing platform, and the technologies that can be used to continuously improve it.
Essential Functions
- Owns assigned projects throughout the development life cycle, from design through quality testing. Develops high quality code that delivers desired functionality using the technology selected for the project.
- Utilizes techniques including pair programming to ensure code quality. Additionally, maintains code quality through best practices, unit testing, and code quality automation.
- Supports continuous integration process.
- Collaborates closely with team members to determine best practices and client requirements for software.
- Develops intuitive software that meets and exceeds the needs of the company.
- Professionally maintains all software and provides regular updates that address client and/or company concerns.
- Analyzes and tests programs and products before formal launch. Addresses and troubleshoots coding problems quickly and efficiently to ensure a productive workplace.
- Ensures software security by developing programs to actively monitor the sharing of private information.
- Actively seeks ways to improve business software processes and interactions.
- When needed, provides valuable coaching and training for team members to ensure all employees are confident in the use of software applications.
- Regularly modifies software to fix errors, adapt to new hardware, improve overall performance, and/or upgrade interfaces.
- Directs system testing and validation procedures. Provides software programming and documentation development.
- Provides project proposals and project status updates to clients and departments, as needed. Prepares recommendations and project plans for the installation of new systems or modifications of an existing system.
- Works closely with clients and departments to resolve technical issues - including (but not limited to) software system design and maintenance.
- Regularly participates in an agile delivery process by helping size stories. Owns, researches, and recommends new solutions.
Skills and Abilities
- Excellent problem-solving skills and technical aptitude to solve complex issues.
- Proven ability to manage multiple high-priority projects.
- Excellent communication skills, both written and verbal.
- Ability to quickly adapt to a changing environment.
- Skilled in object-oriented (OO) design and design pattern.
- Skilled with Java 8 features, such as lambdas and streams.
- Demonstrated knowledge of API design standards, patterns, and best practices (especially Swagger and OpenAPI 3.0, REST, SOAP, MQ, JSON, Microservices etc.).
- Expert understanding of Spring Framework, Spring MVC REST, ORM/Hibernate and JDBC. As well as Hibernate/JPA and Object-relational mapping, including performance considerations.
- Experienced with RDBM systems: MYSQL Server, Oracle.
- Strong understanding of relational databases and writing SQL queries.
- Familiarity with the following front-end technologies: HTML, Javascript, CSS, Angular, Git, SQL, Maven
Experience
- Experience as a Java Developer, Java Engineer, or similar role required (i.e., Spring Framework / Spring boot and J2EE development required).
- Experience designing and developing REST API / web applications.
- Experience working with Agile methodologies (Scrum) and cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts) a major plus.
- Advanced knowledge and experience in Cloud/SAAS integration, a plus.
Education
- Bachelor’s degree in computer science or a related field of study or equivalent level of education and experience.
Laravel
PHPJavascriptThe ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases.
Responsibilities
Perform a mix of maintenance, enhancements, and new development as required
Work in a data analyst role and with business intelligence applications
Document features, technical specifications & infrastructure Responsibilities
Work cross-functionally to convert business needs into technical specifications
Qualifications
0-1 years of experience in web development and software design
Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks (Laravel), and MySQL databases
Android Development
KotlinJavaWe are looking for a self-driven, passionate Android developer who can join our mission in building a product that solves real problems in the simplest and most elegant manner possible. We want to make financial services inclusive and accessible to all.
Welcome aboard if:
- You have done Android development with Kotlin and some state management frameworks for at least 1 year
- You push the code to Git before you leave the office
- You take pride in building the features and take end-to-end ownership
- You love Agile and believe in writing more than enough tests, code reviews, and iterative development
Java
Spring Boot
C++CTurtlemint is one of India's largest InsureTech companies. Launched in 2015, Turtlemint works on educating customers and helping them research across all segments of insurance. It also has its own network of advisors who are empowered with all necessary training, tools and license to sell insurance and other financial products like Mutual Funds, Loans and e-Gold. It has a wide multi-brand distribution network through its multi-language mobile application - MintPro
With an advisor network of over 100,000 that caters to 1.5mn+ customers across 800 cities in India, Turtlemint today has an overwhelming majority of Indian insurance companies as its partners. With a goal to improve the skill and knowledge of the Insurance advisor community, it has invested in technology offerings, online trainings and shareable content. The Mumbai-based Startup has been funded by Sequoia Capital, Nexus Venture Partners and Blume Ventures.
Explore more about us on – www.turtlemintmoney.com and www.turtlemint.com &
In the News : https://techcrunch.com/2020/11/17/india-insurance-startup-turtlemint-raises-30-million/
https://yourstory.com/2020/11/funding-alert-turtlemint-ggv-capital
Responsibilities:
• Design, implement, and support scalable and functionally resilient public REST APIs
• Support and help cultivate product mindset culture, by working directly with - business and product management to understand customer needs, perform customer requirement analysis, and collaborate on roadmap planning and its execution
• Advocate for best practice development methodologies across the entire team and help iterate on software development processes and standards
• Contribute to the development of test automation
• Demonstrate flexibility and leadership in a fast paced startup environment while remaining focused on the responsibility of creating sustainable and scalable platform code base
Experience and Skill required:
• Experience designing, developing, delivering, and scaling modern web applications
• Strong experience with one or more general purpose programming languages including but not limited to: Python, Java, C/C++, C#
• Demonstrated expertise working with at least one modern enterprise application frameworks like Spring Boot, Play Framework, Django
• Demonstrated expertise in building scalable distributed applications in microservices architecture
• Expert knowledge of best practice software engineering methodologies and coding standards
• Strong and proven advocacy for Test Driven Development is preferred
• Experience with SQL (mySQL, Postgres, etc) and NoSQL (MongoDb, DynamoDB, Aerospike or Redis)
• Production experience in running cloud based enterprise-grade systems at scale
• Natural ability to process requirements, figure out multiple execution options, their complexity, and estimate the scope of work required to get tasks done
• DevOps experience
• Cloud experience (AWS required, Google Cloud Platform bonus)
Education:
Bachelors in Computer Science or a related technical field, or equivalent experience
Finally, and most importantly, drive, energy, and motivation to succeed with delivering great customer experiences
Experience: 4-8 years
What you get:
- To work in an early stage consumer internet start-up in disruptive space - To directly work with founding team of graduates from IIT/ IIM and experience at top internet brands like Yahoo/ eBay - Silicon Valley like culture - Competitive salary
Location: Mumbai/Pune
Field Sales, Revenue 💵 - PagarBook
( Temporary fulltime )
About Pagarbook:
1. Employee Management at your Fingertips. PagarBook - India's Best Payroll
and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a
business owner can maintain all the records of their employees digitally
and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll
management software app where you can manage all your staff and
employee’s attendance, record the work done by your staff and employees
and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments,
bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
a. Better and Easier accessibility, also available on mobile web
b. Access to rich reports which gives you business knowledge, spend
c. Unlimited free upgrades for a year
About Sales team:
The field sales team at PagarBook is all about solving SME’s customer problems
and ensuring we deliver compelling value propositions.
On a typical day, the sales team:
● drives the adoption of a premium version of Pagarbook, sold at a
subscription fee per annum
● never-say-no attitude, and comes with a win-all attitude
● At the same time, a core ingredient of the DNA is customer empathy
● We should always ensure the customer is well informed of all the benefits of
the solution, before we close the sales.
Responsibilities and Duties of sales associate:
● You will pitch about PagarBook desktop solution on field to customers
● You will explain the benefits of PagarBook desktop solution to customers
○ Better and Easier accessibility, also available on mobile web
○ Access to rich reports which gives you business knowledge, spend
○ Unlimited free upgrades for a year
● The users can register on the desktop for a free trial for 7 days first
● Sales associate would convert the customer into a paid customer
Mandatory requirements:
● Having your own bike is a must
● Field sales experience is a must (telecom, FMCG and financial sales
experience adds more weightage)
● Local language knowledge in the city of operations is a must
● Graduation in any field is sufficient
Benefits:
● Fixed salary (~15-18k a month)
● Targets based incentives (extremely attractive)
● Petrol allowance ~upto INR 3,000 (on actual bills)
● Initial job posting would be for 3 months - based on good performance,
conversion to full time employment would be granted
Key Areas of Responsibility (KRAs):
● Onboarding of Customers
○ Meet 30 new clients a day (tracked)
○ Get free trial enabled for 20 clients a day
○ Get 3 sales (paid customers, 10% conversion) per day -
non-negotiable output
● Retaining customer accounts
○ While we build new businesses, cross-selling would be key
○ Customers should keep using PagarBook desktop beyond 30 days of
activation
● Grow customer basket size
○ Identify key SME clusters in the city and prepare an acquisition plan
○ Go aggressive and acquire
● Business acumen & key skills
○ Strong knowledge on PagarBook sales process, services and product
○ Local Market and competition knowledge and clear articulation of
PagarBook advantages
○ Strong negotiation and influencing skills to create win-win
○ Give continuous feedback to internal teams to improve our
customer service level
Finally, remember, you are the PagarBook brand ambassador on the ground! All
the best.
Requirements for field sales - Phase 1 (50):
● West:
○ Pune - 10 Associates
○ Mumbai - 5 Associates
○ Thane - 5 Associates
○ Surat - 5 Associates
○ Ahmedabad - 5 Associates
○ Vadodara - 5 Associates
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon