
- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily
- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
- Participate in business-driven projects and initiatives
- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
-Shrinkage & Attrition management
-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

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About the role
Media Planning Executives are responsible for analyzing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Armed with this critical analysis, media planning executives devise, propose, or recommend strategies for using certain media effectively to attract and retain customers, increase brand recognition, and maintain customer satisfaction and loyalty.
Some of the things we’d like you to do:
● Creation of tactical plan presentation and supporting media plan templates
● Creation of campaign analysis plan
● Oversee the successful launch of campaigns
● Maintain accuracy and timely updates of deliverable tracking documents for team
● Collate commentary on media performance and conduct first review on quality
● Adherence to team quality standard for reporting template and delivery
● Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
● Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritize experiments
● Manage accurate forecasts, media plans, and all key media planning documentation
A bit about yourself:
● At least 2-3 years of experience in Tradional media advertising
● Working knowledge and effective vocabulary across Offline & Online
● Experience with Media Research Tools (Comscore, GWI, TGI)
● Strong organizational skills with a keen ability to prioritize and multitask.
● Proven problem solving skills and ability to think outside of the box
● Ability to work independently and collaborate in a team environment
● Detail oriented and responsive, deadline-driven with strong reasoning skills
Tasks and Responsibilities:
• Detailed technical analysis and specifications;
• Technical artifacts for new releases and automated tests as appropriate;
• Participation in meetings with the project team;
• Inputs to team lead for monthly activity and status reports of the team;
Profile:
• Bachelor or Master degree;
• +5 years of professional experience in software development;
• +3 years of hands-on Java or Node.js/Typescript development experience;
• Knowledge of JSF, Angular or Wicket;
• Knowledge of Docker, Solr/Elastic and/or Amazon Web Services (lambda, dynamodb, IAC, cognito, SNS, SQS, step-functions, cloud watch, log group, https codes used in REST api) is an advantage;
• Fluent in English
Business Development is a critical aspect of our platform business.
1. Actively seeking out new sales opportunities through cold calling, networking, and social media.
2. Calling 65-70 leads every day
3. Setting up meetings with potential clients (parents)
4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes
5. Negotiate/close deals and handle complaints or objections
6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)
7. “Go the extra mile” to drive sales
What are we looking for?
Position: Software Engineer for a SaaS Product Company
Location: Bangalore, Currently Work from Home.
Min. Education Qualification: University degree / diploma in engineering / Information Science or equivalent.
Experience: 2 - 3 Years in similar role
OPPORTUNITY
The.NET Developer is responsible for developing and troubleshooting high performance and high
availability applications to meet the company’s strategic objectives.
He/she is also responsible for adhering to PLUMB5’s .NET development frameworks & best practices and
following PLUMB5’s SDLC processes. We are looking for someone with leadership qualities to grow with
our organization. As a .NET Developer, you will assist in the development, implementation, and
management of Plumb5 to improve our clients’ delivery approach. You will be coding, testing, and
implementing configuration changes and assisting in the design of Plumb5 applications to meet both
functional and technical requirements.
Must-Have SKILLS
• Design and develop C# .NET-based web applications.
• Utilize established development tools, guidelines, and conventions like Visual Studio, ASP.NET, SQL
• HTML, CSS, JavaScript, jQuery and C#.
• WCF & MVC experience advantage.
• knowledge in Developing REST APIs
Good to Have
• Good communication skills. Be explicit in spoken and written English language.
• Good attitude towards work and corporate culture.
• Possess flexibility and adaptability to meet the working environment.
COMPETENCIES
• Know: Deeply understand what drives the business for which you are building software. We firmly
believe that what separates a good developer from a great one is a deep understanding of the
business that they are supporting.
• Architect: Use your experience to drive the design of highly performant and highly available
products and platforms.
• Build: Build solutions that operate on massive amounts of data in high transaction volume
applications.
• Test: Work with your QA resources to ensure that the software you deliver is of the highest quality.
(Our customers are not beta testers.)
Shift Timing: 9:00 to 6:00 pm IST OR 8:00 to 5:00 pm IST
Experience Range: 4 to 7 years
We are searching for a Marketing Executive to help with marketing projects for our organization. The ideal candidate will be passionate about the "art" of marketing and have a wealth of ideas for developing effective tactics. He/she must bring forth a strong arsenal of techniques and methods to promote our products, services and public image. The goal is to generate B2B leads and foster client interest in our products and services in such a way that our reputation is strengthened and our growth is facilitated.
1. Design, develop and deliver web services and jobs that powers Niki, India's first transactional bot.
2. Write code that are clean, testable, performant, scalable, documented and secure
3. Design and architect new sub-systems, identity perf bottlenecks and suggest design/architect improvements
Qualifications:
1. Minimum of 5 years of software development experience preferably developing e-commerce applications
2. Bachelor’s and/or Master's degree in Computer Science or related field of study
Preferred Qualifications:
1. Fluent in Java or any other object oriented programming languages
2. Knowledge of Design patterns and design principles
3. Experienced in delivering REST style web services
4. Significant experiences in asynchronous and multi-threaded programming
5. Strong CS fundamentals with good hold on DS and Algo.
Good to have:
1. Knowledge of Spring
2. Experience with AWS, Azure or Google Cloud








