Customer Service Executive / Team lead

Strong Azure Databricks Engineer / Senior Data Engineer Profile

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Mandatory (Experience 1) – Must have minimum 8+ years of overall experience in Data Engineering, Data Development, or related data technology roles, with strong hands-on experience in enterprise data pipeline development.

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Mandatory (Experience 2) – Must have strong hands-on experience with Azure Databricks, including development and optimization of scalable data engineering workflows using Databricks and PySpark.

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Mandatory (Experience 3) – Must have strong hands-on proficiency in PySpark/Python and SQL, with proven experience developing complex data transformations, processing workflows, and performance-optimized queries.

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Mandatory (Experience 4) – Must have hands-on experience with Azure Data Factory (ADF) for designing, developing, and orchestrating end-to-end data pipelines and integrating data from multiple sources.

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Mandatory (Experience 5) – Must have strong experience working on the Azure Cloud platform and associated data services, with solid understanding of data warehousing, data modeling, pipeline architecture, and enterprise data solutions.

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Mandatory (Experience 6) – Must have hands-on experience implementing CI/CD using Azure DevOps, including deployment and release management across development, QA, and production environments.

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Mandatory (Experience 7) – Must have proven technical leadership experience, including code reviews, enforcing development best practices, mentoring developers, and providing technical guidance to a data engineering team.

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Mandatory (Notice Period) – Immediate joiners or candidates who can join within 15 days.

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Mandatory (Note) - The position is open across all Cognizant offices pan India. Candidates must be willing to attend the F2F interview at the nearest Cognizant office location.

Job description:

Location: Coimbatore

Company: Adhoc Softwares

Job Type: Full-time

Experience: 0–6 Months

Job Description

We are looking for a smart and enthusiastic Business Development Executive to support lead generation, client communication, and sales activities. Freshers with good communication skills are encouraged to apply.

Responsibilities

Generate leads through calls, emails, and LinkedIn

Explain company services to potential clients

Follow up with leads and schedule meetings

Maintain lead and client records

Assist in preparing proposals and reports

Skills Required

Good communication (English & Tamil)

Basic sales and marketing knowledge

Confidence in calling and client handling

Good coordination and follow-up skills

Basic computer skills (MS Office/Google Workspace)

Qualifications

Any UG/PG degree

Freshers or up to 6 months experience in BD/Sales

Benefits

Training and mentorship

Salary + Incentives

Friendly work culture

Career growth in IT Sales

Job Types: Full-time, Permanent

Roles and Responsibilities:

• Understand and troubleshoot technology problems and offer solutions
• Understand the technology infrastructure and Application architecture end to end
• Code review for the source code delivered by team
• Understand the business requirements and deliver it through outsourced team
• Support/lead new technology initiatives and related technology deliveries
• Take part in evaluation of new products, POC, Time bound RND and solution deliveries
• Manage teams (both internal and external)/projects within given cost and time
• Plan, execute, track and report progress of initiatives taken up
• Adopt new processes/ improve existing processes to deliver better business solutions
• Adhere to quality / info-security guidelines and processes including maintain adequate documentation
• Attend review meetings, business user meetings, IT meetings etc

• Minimum qualification required is Graduation in computers / electronics with an experience of 2-6 years
• Require good written and spoken communication skills
• Require ability to lead a team and manage delivery with help of partners.
• Require hands on experience in developing applications with Angular, .Net Core, Asp.Net, MVC, SQL and Node JS.
• Require proven abilities to analyze, debug and find solution to technology issues
• Require process orientation, ability to adopt new processes and improve existing processes on ongoing basis
• Require experience in developing responsive web applications
• Require hands on experience in scaling/load balancing applications
• Require hands on experience in writing queries on SQL technologies
• Require knowledge of Windows operating systems
• Passion to learn and work on any technology

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

Job description

We are looking for a great React/Redux Developer proficient with JavaScript. Developers' primary focus will be on developing user interface components and implementing them following well-known React.js workflows.

Responsibilities

• Responsible for the development of a new highly responsive, web-based user interface
• Construct visualizations that can depict vast amounts of data.
• Work and collaborate with the rest of the development team
• Work with the product team, backend team and server teams.
• Learn and understand user interactions and develop a flexible and well-structured front-end architecture, along with the APIs to support it.
• Developing new user-facing features using React and Redux
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Good time-management, interpersonal and communication skills.
• A natural inclination toward solving complex problems, Impulse to learn and master new technologies and curiosity to find new and unusual ways of how to solve various technical issues.

Desired Qualifications and Key Skills

• Bachelor’s degree in computer science, software/computer engineering or an equivalent degree from Tier 1 College is a Plus
• Prior Experience with a Product Based Company is a Plus.
• Should have 3+ years of hands-on experience in configuration, coding, testing and deploying web-based applications in React
• Working in an agile environment with agile methodologies is a must and having Git knowledge is an advantage.
• Should be able to work with designers to transform wireframes into Screens.
• Should be able to integrate screens to business logic and architect database schema to ensure complete design.

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

• Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Develop, implement and manage the company’s social media strategy
• Manage and oversee social media content
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
• Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up-to-date with current technologies and trends in social media, design tools and applications.
• Monitor and evaluate performance across the company's social channels in order to improve engagement.
• Execute quarterly marketing plans to meet overall business targets.

• Create and maintain new hire and personnel files and enter them into Human Resources Information Systems.
• Assist with orientation of new employees.
• Ensure accurate maintenance of all employee records and files (e.g., interview documents, ).
• Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.
• Generate Human Resources data reports as necessary Answer phone calls and record messages.
• Create and type office correspondence using computer.
• Serve as Human Resources subject matter expert and participate on project teams.
• Day to day operations of the HR function
• End to End Recruitment process like Sourcing of candidates from job portals, taking care of interview and selection process.
• HR Administration (eg. leave management, employee database, salary inputs, training history cards)

• Strong communication and organizational skills
• Must be self-motivated with a strong sense of urgency
• Ability to handle multiple priorities while maintaining strong attention to detail and adhering to deadlines
• Strong interpersonal and communication skills, both oral and written
• Able to create a positive employee experience so that people want to join and stay with the organisation
• Sound judgment and problem-solving skills
• Familiarity with MS Office/Excel/Outlook

• Proven experience in a customer support role 
• Track record of over-achieving performance
• Strong listening, written and verbal communication skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Must be fluent in English & Hindi
• Ability to work in shifts

• If you have worked in a fin-tech company
• If you have worked in a B2C tech startup