Customer Service Executive / Team lead

Company Description

eShipz is a rapidly expanding logistics automation platform designed to optimize shipping operations and enhance post-purchase customer experiences. The platform offers solutions such as multi-carrier integrations, real-time tracking, NDR management, returns, freight audits, and more. Trusted by over 350 businesses, eShipz provides easy-to-use analytics, automated shipping processes, and reliable customer support. As a trusted partner for eCommerce businesses and enterprises, eShipz delivers smarter, more efficient shipping solutions. Visit www.eshipz.com for more information.

Role Description



The Python Support Engineer role at eShipz requires supporting clients by providing technical solutions and resolving issues related to the platform. Responsibilities include troubleshooting reported problems, delivering technical support in a professional manner, and assisting with software functionality and operating systems. The engineer will also collaborate with internal teams to ensure a seamless customer experience. This is a full-time on-site role located in Sanjay Nagar, Greater Bengaluru Area.

Qualifications

• Strong proficiency in Troubleshooting and Technical Support skills to identify and address software or technical challenges effectively.
• Capability to provide professional Customer Support and Customer Service, ensuring high customer satisfaction and resolving inquiries promptly.
• Proficiency and knowledge of Operating Systems to diagnose and resolve platform-specific issues efficiently.
• Excellent problem-solving, communication, and interpersonal skills.
• Bachelor's degree in computer science, IT, or a related field.
• Experience working with Python and an understanding of backend systems is a plus.

• Technical Skill:
• Python Proficiency: Strong understanding of core Python (Data structures, decorators, generators, and exception handling).
• Frameworks: Familiarity with web frameworks like Django, Flask, or FastAPI.
• Databases: Proficiency in SQL (PostgreSQL/MySQL) and understanding of ORMs like SQLAlchemy or Django ORM.
• Infrastructure: Basic knowledge of Linux/Unix commands, Docker, and CI/CD pipelines (Jenkins/GitHub Actions).
• Version Control: Comfortable using Git for branching, merging, and pull requests.

• Soft Skill:
• Analytical Thinking: A logical approach to solving complex, "needle-in-a-haystack" problems.
• Communication: Ability to explain technical concepts to both developers and end-users.
• Patience & Empathy: Managing high-pressure situations when critical systems are down.

• Work Location: Sanjay Nagar, Bangalore (WFO)

• Work Timing :

• Mon - Fri (WFO)(9:45 A.M. - 6: 15 P.M.)
• 1st & 3rd SAT (WFO)(9:00 A.M. - 2:00 P.M.)
• 2nd & 4th SAT (WFH)(9:00 A.M. - 2:00 P.M.)

Job Summary:

We are looking for a friendly, energetic, and sales-oriented Front Desk Executive to manage the reception area and actively sell gym memberships. The role involves greeting members, handling inquiries, converting walk-ins into members, and ensuring timely membership renewals while delivering excellent customer service.

Key Responsibilities:

• Greet and assist members, walk-in clients, and visitors in a professional manner
• Explain gym facilities, services, pricing, and membership plans to prospective clients
• Actively sell new gym memberships and achieve monthly sales targets
• Follow up with existing members for membership renewals
• Handle membership registrations, renewals, and documentation
• Maintain accurate records of members, payments, and enquiries
• Answer phone calls, respond to queries, and handle appointment scheduling
• Coordinate with trainers and management regarding member requirements
• Handle cash/card payments and issue receipts
• Ensure the front desk area is clean, organized, and welcoming
• Address member concerns and escalate issues when required

Required Skills & Qualifications:

• Minimum qualification: 12th pass / Graduate preferred
• 1–2 years of experience in front desk, customer service, or sales (gym/fitness industry preferred)
• Strong communication and interpersonal skills
• Sales-driven mindset with the ability to close deals
• Basic computer knowledge (MS Excel, CRM, billing software)
• Pleasant personality and professional appearance

We’re looking for a Senior B2B marketer

As our senior B2B marketer you need to set strategy mainly online, to attract user to the site and become our drop shipper/wholesaler, include India market, European market, US market, Australia market, UAE and Japan.

You will report to B2B performance manager and responsible for marketing activities within B2B define

What you will do:

· Define and execute the overall drop shipping/wholesaler global strategy;

· Identify on-site and off-site opportunities and make sure they are executed to increase the number of dropshippers/wholesaler globally

· Set strategy especially aim to recruit Indian drop shipper

· Stay on top of best practices, trends, and news in the field;

Must haves:

· Minimum 2-3 years of relevant work experience;

· Familiar with promote via Google and bing ads, social media networks 

· Fluent in Hindi and English (written & verbal);

· Familiar with basic knowledge of marketing

· Familiar with India market

· Attention to detail;

· Independent thinking, active and creative

· Strong learning ability and adaptability

· Wholesale/dropshipping related work experience is plus

mavQ is seeking a motivated Lead FullStack Enginner to join our team. mavQ is a low-code Artificial Intelligence platform that enables organizations to build fast, cohesive, and user-friendly applications to digitally transform while creating valuable insights. mavQ offers AI-enabled products such as Intelligent document processing, a contact center platform, a suite of electronic research administration tools, DataX- a data orchestration and pipeline tool with a built-in machine learning workbench, and more. mavQ also offers professional services for full-stack development and AI services on the multi-cloud ecosystem. Learn more... 

You will be an integral member of the Professional Services team dedicated to work on the recently acquired mavQ’s Electronic Research Administration products built on a REST based Java platform running in Tomcat. The work is about 70% implementation and new development and 30% maintenance.

Skills Required:

• At least 8 years of experience with Frontend and Backend Technologies.
• Experience in Java, Spring, API Integration, Angular, Frontend Development.
• Ability to work with caching systems such as Redis.
• Good understanding of cloud computing & Distributed systems.
• Experience in people management.
• Capability of working within a budget of hours and completing projects by a deadline to appropriate quality standards
• Communicate clearly and ask clarification questions, dig deeper.
• Ability to work from visual and functional specifications
• Work with a positive attitude even when circumstances may be unfavorable
• Understand RESTful APIs, MVC concepts, and how to effectively use SVC systems
• Ability to work effectively in a team of developers and representatives of other functional groups, such as design
• ​​Good Experience in CI/CD, Kubernetes, Test suits, Docker.
• Good Understanding of the Command line.
• Good with client Interaction.

Roles & Responsibilities:

• Effective Problem Solving Skills. Assist the team with debugging & guidance when needed.
• Responsible for managing a team of 8-10 developers.
• Lead the product’s technical domain with full authority.
• Assist the product & project management teams with setting timelines & priorities for feature development.
• Drive good coding standards & development practices in the team. 
• Own the code review process for the team & ensure high quality work.
• Assist with system & architecture design & research into new technologies.
• Be involved with client communications when needed from a product sales perspective. 

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -
• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

***

About the Role

The following Job Specification is intended to reflect the nature, range and context of the work. It identifies the main requirements of the job but is not an exhaustive list of duties.

The Data Analyst role is a vital role as to be a sole point of contact responsible for closely working with various teams internally and closely working with the CTO.  This role typically requires the resource to analyse the vast number of datasets and provide a meaningful impact and the result of such data with combination of growth of the company to the management. The role handles large responsibilities of closely communicating with other departments, thus must be someone who really loves his role.

Job Description

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement, data analytics and other strategies that optimize statistical efficiency and quality
• Strong experience at working on databases and good at analytical reasoning
• Acquire data from Finance, Technology, Marketing and Sales data sources and maintain data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Should be able to highlight Incorrect data and record the pattern of Drawbacks relating to the cleansing of data modules
• Must be involved in reconciliation of data sets and components across verticals depending on the need
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with the management to prioritize business and information needs
• Locate and define new process improvement opportunities

Required Skills:

• Proven working experience as a data analyst or business data analyst
• Sound experience in MySQL, Postgres, Oracle databases and fluent in SQL scripts
• https://resources.workable.com/data-scientist-analysis-interview-questions">Technical expertiseregarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
• Strong https://resources.workable.com/analytical-skills-interview-questions">analytical skillswith the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.

You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.

You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!

Responsibilities

• Understand and explain APIs to clients.
• Help clients integrate OneFin APIs.
• Research and identify solutions to issues during integration.
• Escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Become a product expert for clients.
• Configure OneFin system for customized usage by clients.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
• Automate solution of common issues using Python.
• Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

• BS/B.Tech. in Computer Science, Engineering, or equivalent.
• Strong verbal and written communication skills.
• Experience in writing code in Python.
• Understanding of web based systems.
• Proficient in understanding and writing JSON.
• Experience in SQL databases.
• Experience working with REST APIs.

• Excellent analytical skills, passion for pinning down technical issues, and solving problems.
• Enjoys a fast-paced startup environment.

Designation/Role : Senior Associate - Recruitment

Role : Senior Associate - Recruitment

Experience : 2 to 4 Year(s) 

Location : Sector 58, Gurgaon

Key Requirement : At least 2 years of experience in hiring Freshers and that too with Bonds.

Skills and Experience :

• Partnering with hiring managers to determine staffing needs
• Experience in Releasing the offer letters and smooth onboarding
• Screening resumes
• Performing in-person and phone interviews with candidates
• Administering appropriate company assessments
• Coordinating interviews with the hiring managers
• Following up on the interview process status
• Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
• Communicating employer information and benefits during the screening process
• Sourcing and attracting candidates by using databases, social media etc
• Conducting interviews and filtering candidates for open positions
• Relationship-building skills 
• Multitasking skills
• Time-management skills
• Communication skills 
• Communication involves both straightforward messages and more tactful, softer messages, either in person, over the phone or over email. 

Are you an experienced app Developer with a growth mindset and looking to explore your skills in the ed-tech domain? Then read on.

What you need to have:

Experience: 2 to 6 years

Annual CTC: Rupees 8,00,000 to 15,00,000