- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily
- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
- Participate in business-driven projects and initiatives
- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
-Shrinkage & Attrition management
-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.
Shubham Vishwakarma
Full Stack Developer - Averlon
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POSITION: Sr. QA Engineer
We are looking for a seasoned and results-driven Senior QA Engineer with 7 to 8 years of experience in Manual and Automation Testing. The candidate should have deep expertise in QA
processes, strong automation skills using Python or equivalent, and the ability to lead quality initiatives for our core product suite. You won't just be finding bugs — you will be building a resilient quality ecosystem that leverages modern tools.
What You’ll Be Doing:
● Understand business requirements and convert them into test scenarios and test cases
● Perform Manual Testing including Functional, Regression, Integration, & System Testing
● Develop, maintain, and execute Automation Scripts using Python
● Identify, report, and track defects using defect management tools
● Work closely with Developers, Product Managers, and QA team members
● Lead requirement analysis, test planning, and test case reviews
● Contribute to improving QA processes and automation coverage
● Participate in sprint planning, retrospectives, and cross-functional reviews
● Identify, report, and track defects using defect management tools; manage triage and
resolution with development teams
● Catch edge cases before they become production issues
● Co-ordination is release processes
Automation Skills:
● Maintain, and extend robust Automation Frameworks ( PyTest / Selenium) for UI and
backend services as well as design patterns, and CI/CD integration
● Monitor nightly automation runs, troubleshoot defects
● Ability to design, extend, debug, and maintain test frameworks independentlyAPI and Database Testing:
● Perform contract testing and functional validation of REST APIs using Postman or similar tools.
● Write complex SQL queries to validate data pipelines, migrations
Qualifications:
● Strong understanding of Software Testing concepts
● Experience in writing Test Cases and Test Scenarios
● Experience in Defect Tracking tools (JIRA, etc.)
● Experience in CI/CD tools (Jenkins, GitHub Actions, GitLab CI)
● Experience in Agile / Scrum methodology
● Strong analytical and problem-solving skills with a 'break-it' mentality
● Good communication skills — ability to articulate quality risks to non-technical
stakeholders
● Self-motivated, quick learner, and proactive in driving quality culture
● Strong team player with empathy to help developers 'fix-it'
● Exposure to Agentic AI testing frameworks
REPORTING: This position will report to Sr. Project Manager or as assigned by Management.
EMPLOYMENT TYPE: Full-Time, Permanent
LOCATION: Jaipur (Work from Office)
SHIFT TIMINGS: 10:00 AM - 07:00 PM IST
Role: Senior Engineer (Cloud Cost Optimization Engineer – Azure FinOps)
Employment Type: Permanent with VDart Digital
Work Location: Remote
Project Description -
Identify and implement cost optimization opportunities across Azure, Databricks, Snowflake, Power BI, and enterprise data platforms.
Drive resource rightsizing, utilization improvements, and governance initiatives.
Build automation, monitoring, and proactive cost controls.
Implement FinOps best practices, cost allocation models, and optimization guardrails.
Partner with engineering and business teams to deliver sustainable cloud savings.
Develop dashboards, reporting, and executive insights on cloud spend and optimization opportunities.
Agentic AI Automation for all the above use cases
Key Skills
• Cloud Cost Optimization & FinOps
• Azure Cost Management
• Databricks Optimization (Photon, Spot Instances, Auto-Termination)
• Snowflake Warehouse & Storage Optimization
• Power BI Capacity Optimization
• Python / PowerShell Automation
• Terraform / Infrastructure as Code
• Azure DevOps & CI/CD
• Resource Rightsizing & Capacity Planning
• Cost Governance, Azure Policy & RBAC
• Cost Analytics, Reporting & Forecasting
Preferred Experience
• 5+ years of experience in Cloud Engineering, Platform Engineering, FinOps, DevOps, or Infrastructure Optimization.
• Hands-on experience with Azure and enterprise-scale cloud environments.
• Proven track record of delivering measurable cloud cost savings and optimization outcomes.
About Blostem:
Blostem is a fintech infrastructure company backed by Rainmatter (Zerodha), MobiKwik, and AC Ventures. We help fintechs embed Fixed Deposits and other financial products in 7 days — vs the traditional 9–12 months.
You'll work on real campaigns, real content, and real pipeline — not just scheduling posts.
What you'll do:
→ B2B content — LinkedIn, email, website
→ Marketing automation and CRM workflows
→ SEO, paid campaign support, and performance reporting
→ Trend-led social content that works for a professional, niche audience
What we're looking for:
We need someone who genuinely lives on the internet.
→ Deep understanding of how LinkedIn, Instagram, and YouTube algorithms work — not surface level
→ Knows what's trending before it peaks — formats, memes, audio, content styles
→ Can spot a good hook, adapt a trend for a B2B/fintech context, and execute fast
→ Understands the difference between content that gets views and content that builds trust
→ Aware of platform-native formats — carousels, short-form video, newsletters, threads
→ Has an eye for what performs in a niche, professional audience vs a mass consumer one
→ Already uses AI tools (ChatGPT, Claude, Perplexity) to research, write, and work faster
→ Writes clearly in English and understands how B2B funnels work
→ Self-starter, fast learner, comfortable in a startup
→ Uses AI for competitor research, content ideation, and summarising long-form material
HTML/CSSAbout Company
Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. The Lighthouses are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives.
The Global Opportunity Youth Network (GOYN) is a global initiative catalysing systems shifts for youth opportunity in communities around the world through the creation of sustainable training, employment, and income-earning pathways. GOYN works with “Opportunity Youth” — young people aged 15-29 who are out of school, unemployed, or working in informal jobs.
Designation: Content Manager, Digital Opportunities Project, GOYN, Pune
Reporting To: Director, GOYN : Pune
No. of positions: 1
Expectations / Deliverables:
● Build enduring relationships with NGOs, community based organizations, corporates, employment agencies, skilling organisations, digital platforms and government including PMC for enabling collective action at the city level.
● GOYN brand-building and enrolment of various stakeholders as partners
● Ensure creation of a dynamic working relationship with partners to ensure smooth enrolment of youth into various livelihood/non-livelihood institutions
● Ensure timely updates from partners regarding youth livelihood status to help maintain the youth journey database and enable feedback mechanisms
● Coordinate with organizations to conduct livelihood sessions for youth in the community settings
● Experience in reaching consensus and drafting MoU's
● Be up to date with any developments in the ecosystem and forge new partnerships with youth facing organizations
● Collate, develop and distribute engaging content aligned with the digital platform from partner organisations
● Collaborate with design teams to plan and develop site content, style and layout
● Use content management systems to analyze platform traffic and user engagement metrics
● Manage content distribution to other channels and social media platforms to increase web traffic.
● Ensure legal compliance (copyright and data protection) and secrecy of OY data
● Stay up to date with developments and generate new ideas to draw the audience’s attention.
Preferred Skill sets, Years of Experience, Professional Background:
● Post Graduation in any background, with 1-3 years of experience in the field of Content writing and partnership building
● Strong commitment towards building relationships with organizations in the ecosystem
● Hands-on experience with MS Office and WordPress
● Basic technical knowledge of HTML and video editing etc.
● Knowledge of SEO
● Competent in managing social media
● Excellent writing skills in English, Hindi and Marathi
● Attention to detail
● Good organizational and time-management skills
● Open to travel.
Amazon Web Services (AWS)
▪ Acting as relationship manager for the Paid customers of NoBroker.
▪ Building sustainable relationships and trust with customer accounts through open and interactive
communication.
▪ Identifying and assessing customers’ needs.
▪ Servicing customer in finding the right tenant /house as per the requirement of customer.
▪ Dialing outbound and attending inbound calls from customers and leads.
▪ Using internal tools and methods to provide best possible service to the customer.
▪ Negotiating with leads on behalf of customers.
▪ Keeping customers up-to date on the progress of his account.
▪ Following communication procedures, guidelines, and policies.
▪ Going the extra mile to provide excellent customer service.
Javascript
Angular (2+)
React.js
AngularJS (1.x)
Vue.jsWithin Freshworks, our team is known by many names Frontend CoE, Frontend Platforms, and
Frontend Experts, to name a few. Our team is a group of experienced individuals who have built
multiple products and scaled them to be highly performant.
We help develop tools and infrastructure services for the frontend tech stack that enables our product
teams to produce consistent and scalable applications on the web. Our goal is clear and
straightforward which is to create the next generation user experience of B2B SAAS.
When we are not building cross-platform features, we interact with frontend teams across the
company and provide expert opinions on various technology and scalability challenges. We
formulate best practices that are followed by teams across the organization.
We are builders and keepers of Crayons - Our own open-source design system is built on Web
components, making Crayons a truly cross-platform library of components and utilities.
We own the frontend performance analytics engine that is used by all the products across the company to track and measure the performance of our frontend system from initial load times to
Our team values a culture of inclusiveness, giving every team member the opportunity to share
opinions and pursue them based on collective alignment. We strongly believe that each one of us
should lift each other and success is achieved as a team.
What we are looking for?
A minimum of 7 years of relevant professional experience
You are very strong in web development fundamentals
You have worked on varied projects in the frontend area and thereby you have a broad
spectrum of exposure to building web-based products and solving problems in the frontend
space
You are extremely proactive and highly biased towards action and progress.
You are independent and self-driven
Responsibility
A well-rounded experience in building products and applications on the web.
Led a team to build highly maintainable web applications using Native JS and using any JS
library like React, ember etc.
Very comfortable with agile methodology and should have taken part in all the stages starting
from backlog management to sprint planning, managing team member’s sprint tasks to fully
delivering epics
Should have set up quality control best practices on code, design and task execution by way
of review and PR workflows.
Should exhibit a strong capacity to deliver something regularly weekly or bi-weekly
Should have experience in collaborating with multiple cross-functional teams like design,
product management etc
Ability to distil specifications from different stakeholders and work with team members to
deliver epics on time with quality
Knowledge of how to make web applications performant by deploying to scaling
infrastructure such as CDN, Filestore etc.
Experience in building Accessible UI, including building applications that are optimized for keyboard, mouse and touch interactions.
Should have collaborated with Architects on the design and implementation of the frontend
application stack.
Nice to have
Experience in Micro frontend architecture and have built apps in this area
AWS systems that help in hosting and managing client infrastructure like S3, Cloudfront,
Lambda etc
Looking for HR Manager and Admin!!
Roles and Responsibility:
- Key ownership in implementation of Business and located HR strategies within the process, team and adhere to company policies/practices related to the Research Department.
- Will be the single point of contact for employees and managers for employee related dimensions.
- Ensuring compliance, regulating audits,managing staff wellness and performance reviews.
- Based on needs identified, prepare the performance calendar for quarter/year and ensure execution as per the timeline.
- Make high-judgment recommendations in the absence of clear guidance from leadership and must have an uncompromising attitude to maintain the decorum of the professional environment.
- Identify the training resources to train the employees in the core functions by measuring the effectiveness of the training and validate the same through feedback and monthly review process with the help of the respective Team Leads and Manager of the Research Department.
- Monthly attrition analysis to track and address undesirable attrition.
REQUIRED SKILLS & QUALIFICATIONS:
- Proven experience in HR and Admin roles.
- People Management skills
- Coaching, Listening, Analytical skills
- Good number orientation
- Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams
- Excellent telephone, verbal, and written communication skill
- Sound knowledge of labor laws and practices.
- Excellent computer skills especially with MS-Office (Excel, PPT)
PREFERRED SKILLS & QUALIFICATIONS:
- Minimum 5 years of experience into the domain of Human Resource and Administration.
- Bachelor’s degree / Master’s degree in Human Resources or related field.
- Language - English
*Only MALES must apply for the opportunity*
Location : Jaipur Office
Shift Timings : 8pm-5am IST /. Six days a week.
*Apply those who can join immediately/ within 7 days*
Job description:
Title – Technical Manager
Department – Technology
Reports To – CTO
Location – Andheri E, Mumbai
Compensation – Market Competitive
Role Specifications –
Solutioning the E-Retail team’s organizational technical initiatives
Responsible for System Architecture & Design
Designing, integrating and managing complex infrastructure solutions
Managing escalations, negotiate issues and schedule with stakeholders
Work closely with the Operations Head and Process owners for technical interventions/initiatives
Support pre-sales and creating pilots to showcase capability
Monitored network designs and employed technological advancements in business network
architecture.
Trained network professionals and assisted in resolving operational issues.
Recommend Alternative Technologies and Improvements.
Project management experience
Experience with web technologies and building enterprise architecture roadmaps
Experience designing, integrating and managing complex infrastructure solutions
Experience planning and developing support processes and adhering to best practices
Strong written and oral communication skills, and the ability to effectively communicate with technical
and non-technical audiences
Technical Specifications –
IT Delivery Management, Architecture Consulting, Production Support
Release & Configuration management.
Core Java & Java Enterprise Technologies – Jmeter, Spring, JsF, Structs 1.x, Hibernate 3. Ejb 2.0,
Primefaces, Apache Poi, Itext.
Build / Automation - Apache Ant, Apache Maven 3.0, Nexus.
Databases - Mysql, Mariadb, Nosql (Cassandra, Mongodb)
Scrummaster, Pmp, Agile And Standard Sdlc Models.Tomcat, Jboss 4.X, Weblogic 10.3
Configuration - Oracle Fusion Middleware 11, Identify & Access Management, Jahia 5.0.6
Domain Experience –
Knowledge of Retail/CPG domain ecommerce terms/concepts (SKUs, ASINs, catalogs, etc…)
preferred
Experience in building automation processes/products for back-office retail operation teams
will be beneficial
Knowledge of web scraping, product matching, attribution etc will be an added advantag
Javascript
Python
PHP
MongoDB
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon