
- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily
- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed
- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans
- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings
- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels
- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance
- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.
- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary
- Participate in business-driven projects and initiatives
- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.
- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
-Shrinkage & Attrition management
-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

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Role Overview:
We are looking for a skilled Golang Developer with 3.5+ years of experience in building scalable backend services and deploying cloud-native applications using AWS. This is a key position that requires a deep understanding of Golang and cloud infrastructure to help us build robust solutions for global clients.
Key Responsibilities:
- Design and develop backend services, APIs, and microservices using Golang.
- Build and deploy cloud-native applications on AWS using services like Lambda, EC2, S3, RDS, and more.
- Optimize application performance, scalability, and reliability.
- Collaborate closely with frontend, DevOps, and product teams.
- Write clean, maintainable code and participate in code reviews.
- Implement best practices in security, performance, and cloud architecture.
- Contribute to CI/CD pipelines and automated deployment processes.
- Debug and resolve technical issues across the stack.
Required Skills & Qualifications:
- 3.5+ years of hands-on experience with Golang development.
- Strong experience with AWS services such as EC2, Lambda, S3, RDS, DynamoDB, CloudWatch, etc.
- Proficient in developing and consuming RESTful APIs.
- Familiar with Docker, Kubernetes or AWS ECS for container orchestration.
- Experience with Infrastructure as Code (Terraform, CloudFormation) is a plus.
- Good understanding of microservices architecture and distributed systems.
- Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
- Familiarity with Git, CI/CD pipelines, and agile workflows.
- Strong problem-solving, debugging, and communication skills.
Nice to Have:
- Experience with serverless applications and architecture (AWS Lambda, API Gateway, etc.)
- Exposure to NoSQL databases like DynamoDB or MongoDB.
- Contributions to open-source Golang projects or an active GitHub portfolio.
iOS Developer (SwiftUI)
Location: Indore / Chennai
Experience: 4 – 7 Years
Joining: Immediate Joiners Preferred
Note- Good communication preferred
Key Responsibilities:
- Design and develop iOS applications using Swift & SwiftUI
- Collaborate with cross-functional teams to define, design, and ship new features
- Ensure performance, quality, and responsiveness of applications
- Integrate APIs and third-party libraries
Required Skills:
- Strong experience in Swift & SwiftUI
- Solid understanding of iOS frameworks (UIKit, Combine, etc.)
- Experience with REST APIs and JSON
- Knowledge of MVVM / MVC architecture
System Administrator : Linux : L3
Job Description
- Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher with Red hat Certified Engineer (RHCE)/Microsoft
- Certified Server Administrator (MCSA).
- Total 7 - 10 years of experience Server Administration.
- Good exposure to Server administration and Basic Networking skills
- Management of Enterprise level servers (Linux/Windows).
- Engineer should have expertise in areas Like trouble shooting and handling of various Server level issues.
- The engineer must provide support in patch management/security operations.
- Hands-on experience on troubleshooting server-side Network related issue in coordination with network team
- Cluster configuration, monitoring & troubleshooting
Technology Knowledge Areas -
- RedHat Linux
- VMWare
- Windows Server 2008/2012/2016/2019 and latest, Powershell, HCIS and
- Virtualization
- Storage Backup
- Virtualization Technology & VMWare Private Cloud
- Cloud Computing
- Schedulers, Cron Jobs, Transaction logging Annexure to RFP No. 8944 Scope of Work
- NSEIL
- Active Directory & Domain Knowledge
- TCP/IP Connection
- DR & BCP
- HCIS, Powershell/Public Cloud/Scripting
- Knowledge of Server Hardware is required (HP, DELL, CISCO UCS etc.,)
- Knowledge in multiple OS Windows/Linux
- Performance Management, Optimization and Capacity Planning
- Understanding, Monitoring of Storage and Cluster
- Understanding of Networks and DNS
- Escalation Management (Internal, within NSEIL and with OEM) and Good communication skills
Frontend Engineer - React.js
About the Job:-
We are looking for a competent Frontend Engineer to join our growing company. You will be working on transmuting ongoing production-level enterprise projects into functional and appealing interactive applications.
If you have got a knack for creating a user-friendly product and are eager to learn trending tech with a growing company while enhancing your entrepreneur mindset, then we are looking for you. We hope you are as tech-savvy as us and are hungry for challenging projects.
Experience required - 1+ year
Job Type - Full time (Remote)
Responsibilities:-
- Communicating with the client for day to day activity
- Gather and understand the technical requirement of the client
- Building reusable components and front-end libraries
- Translating designs and wireframes into high-quality code
- Developing and implementing front-end architecture to support user interface concepts.
- Optimize applications for maximum speed
- Collaborate with back-end engineers and web designers
- Stay up-to-date on arising technologies
Must Have
- React.js, Redux
- HTML, CSS
- Bootstrap or Tailwind or Material UI
- JavaScript - Es6 or Es7 Syntax
Good to Have
- SSR - Next.js
- Gatsbby (SSG)
- Typescript
- Hooks/Flux/context API
- GraphQL
- SASS or SCSS
- knowledge of Deployment process
Benefits
- Positive work environment
- Remote work option
- Encourage and sponsor for learning and development programs
- Chance to work with advance technology
- Opportunity to reveal hidden talent
Hello All,
We are actively looking for "SAP SD Candidates" for Miracle Software Systems for Vizag location.
Position: SAP SD
Shift timings: 2 PM - 11 PM IST
Duration: Fulltime
Experience required : 6 plus years
Location: Visakhapatnam
Mandatory Skills
- Hands on experience with the programming language Java. (Mandatory)
- 3+ years of experience in leading a team, with professional automation testing experience using Java and Selenium.
- 5+ years of experience in automation testing and test framework development using Java and Selenium. (POM, Cucumber BDD, Hybrid etc.)
- Automation Tool: Selenium (Mandatory)
- Execution of scripts in Batch and Grid
- Setup test automation pipelines in CI/CD tools like Jenkins, AWS, and Azure DevOps etc.
- Flexibility to learn new programming languages, tools & frameworks.
Other Pre-Requisites
- Shall work as an individual contributor on a need basis.
- Should contribute to defining testing best practices for the teams & projects. Responsible for defining and implementing the test strategy and test automation solutions around functional and regression testing.
- Defining, monitoring, and evaluating individual goals/KRA’s for the team members.
- Responsible for project initiation, project planning, effort estimations, hiring and team building for new projects.
- Experience with Test Management tools like Atlassian JIRA, TestRail, ALM or similar tools.
- Passion for achieving excellence in technical, process, product quality and reliability.
- Strong in troubleshooting and root cause analysis abilities
- Must be extremely detail, technology oriented and possess excellent communications skills.
- Proactive, driven individual with a strong work ethics
Secondary Skills:
- BDD Cucumber will be an added advantage
- Parallel execution and integration to cloud platforms like BrowserStack, Perfecto, Saucelabs.
- API Testing: ReadyAPI, SoapUI, Postman, Rest-Assured or similar
- SQL queries: good hands-on on SQL queries and experience in testing Databases & Batch Jobs
- Mobile testing experience is an added advantage
- Experience on load testing/performance testing.
- Experience using issue and project tracking software
- Experience working in an agile structure
- Experience in developing POC’s and participating in pre-sales activities
Company description
Stints is a Boutique digital agency that provides digital services and growing across the world. www.stints.app
Min Experience: 4 years
Requirments
Required a strong candidate for Word press Web developer experience with exposure to large scale word press applications
- Complete knowledge of Word press architect, PHP, HTML5, CSS3, JavaScript, XML, JQuery, MySQL, Woo-commerce
- Ability to convert complex requirements into WordPress CMS.
- Ability to create and customize the plugin for complex requirements.
- Optimising performance & Security for the website.
- Must have experience of theme development, integration, and customization
- Should be able to understand the technical problem and be able to resolve it asap
- An understanding of front-end optimization techniques - Strong sense of visual design
-Strong experience with custom WordPress theme development, including accommodating full user editability, complex layouts, and plugins that require theme customization
- so it is important to have the ability to create setups from scratch
-Experience creating custom themes for use with WooCommerce
Job Types: Full-time,
We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –
- A Bachelor’s degree, with sales as your core dream.
- Proven Sales Experience.
- Fantastic track record of meeting sales target.
- A passion towards multitasking and team building.
- Ability to work under pressure.
- Strong problem-solving, organizational and management skills.
- Excellent negotiation, convincing and consultative sales expertise.
- Effective communication skills.
- Exceptional customer orientation knowledge.
Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.
We are looking the following skill sets within a prospective candidate –
- Strong verbal and written communication skills.
- A versatile personality with above average organizational and planning skills.
- A person with critical thinking and problem solving ability.
- A good team player with creation and handling of team.
- A customer centric person with customer centric business agenda.
- An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
- A person who can develop transparent marketing strategies to expand brand recognition.
Experience –
3 – 8 years in FMCG/Retail of Insurance Marketing.
CTC –
20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.








