Cutshort logo
Revvcoin logo
Customer Service Executive / Team lead
Customer Service Executive / Team lead
Revvcoin's logo

Customer Service Executive / Team lead

Mehak Garg's profile picture
Posted by Mehak Garg
0 - 5 yrs
₹3L - ₹5L / yr
Gurugram
Skills
Escalation management
Client Servicing
Client Management
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Revvcoin

Founded :
2014
Type :
Services
Size :
100-1000
Stage :
Raised funding

About

N/A

Company social profiles

N/A

Similar jobs

Deqode
at Deqode
1 recruiter
Apoorva Jain
Posted by Apoorva Jain
Bengaluru (Bangalore), Mumbai, Gurugram, Noida, Pune, Chennai, Nagpur, Indore, Ahmedabad, Kochi (Cochin), Delhi
3.5 - 8 yrs
₹4L - ₹15L / yr
skill iconGo Programming (Golang)
skill iconAmazon Web Services (AWS)
skill iconPython

Role Overview:


We are looking for a skilled Golang Developer with 3.5+ years of experience in building scalable backend services and deploying cloud-native applications using AWS. This is a key position that requires a deep understanding of Golang and cloud infrastructure to help us build robust solutions for global clients.


Key Responsibilities:

  • Design and develop backend services, APIs, and microservices using Golang.
  • Build and deploy cloud-native applications on AWS using services like Lambda, EC2, S3, RDS, and more.
  • Optimize application performance, scalability, and reliability.
  • Collaborate closely with frontend, DevOps, and product teams.
  • Write clean, maintainable code and participate in code reviews.
  • Implement best practices in security, performance, and cloud architecture.
  • Contribute to CI/CD pipelines and automated deployment processes.
  • Debug and resolve technical issues across the stack.


Required Skills & Qualifications:

  • 3.5+ years of hands-on experience with Golang development.
  • Strong experience with AWS services such as EC2, Lambda, S3, RDS, DynamoDB, CloudWatch, etc.
  • Proficient in developing and consuming RESTful APIs.
  • Familiar with Docker, Kubernetes or AWS ECS for container orchestration.
  • Experience with Infrastructure as Code (Terraform, CloudFormation) is a plus.
  • Good understanding of microservices architecture and distributed systems.
  • Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
  • Familiarity with Git, CI/CD pipelines, and agile workflows.
  • Strong problem-solving, debugging, and communication skills.


Nice to Have:

  • Experience with serverless applications and architecture (AWS Lambda, API Gateway, etc.)
  • Exposure to NoSQL databases like DynamoDB or MongoDB.
  • Contributions to open-source Golang projects or an active GitHub portfolio.


Read more
Bitcot Technologies
Indore, Chennai
4 - 6 yrs
₹5L - ₹15L / yr
skill iconSwift
skill iconiOS App Development

 iOS Developer (SwiftUI)

Location: Indore / Chennai

Experience: 4 – 7 Years

Joining: Immediate Joiners Preferred

Note- Good communication preferred


Key Responsibilities:

  • Design and develop iOS applications using Swift & SwiftUI
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Ensure performance, quality, and responsiveness of applications
  • Integrate APIs and third-party libraries


Required Skills:

  • Strong experience in Swift & SwiftUI
  • Solid understanding of iOS frameworks (UIKit, Combine, etc.)
  • Experience with REST APIs and JSON
  • Knowledge of MVVM / MVC architecture
Read more
MNC
MNC
Agency job
via OptimHire by Mustafa Hussain
Mumbai
4 - 8 yrs
₹8L - ₹18L / yr
Linux administration
Linux kernel
Red Hat Certified Engineer

System Administrator : Linux : L3


Job Description

  • Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher with Red hat Certified Engineer (RHCE)/Microsoft
  • Certified Server Administrator (MCSA).
  • Total 7 - 10 years of experience Server Administration.
  • Good exposure to Server administration and Basic Networking skills
  • Management of Enterprise level servers (Linux/Windows).
  • Engineer should have expertise in areas Like trouble shooting and handling of various Server level issues.
  • The engineer must provide support in patch management/security operations.
  • Hands-on experience on troubleshooting server-side Network related issue in coordination with network team
  • Cluster configuration, monitoring & troubleshooting


Technology Knowledge Areas -

  • RedHat Linux
  • VMWare
  • Windows Server 2008/2012/2016/2019 and latest, Powershell, HCIS and
  • Virtualization
  • Storage Backup
  • Virtualization Technology & VMWare Private Cloud
  • Cloud Computing
  • Schedulers, Cron Jobs, Transaction logging Annexure to RFP No. 8944 Scope of Work
  • NSEIL
  • Active Directory & Domain Knowledge
  • TCP/IP Connection
  • DR & BCP
  • HCIS, Powershell/Public Cloud/Scripting
  • Knowledge of Server Hardware is required (HP, DELL, CISCO UCS etc.,)
  • Knowledge in multiple OS Windows/Linux
  • Performance Management, Optimization and Capacity Planning
  • Understanding, Monitoring of Storage and Cluster
  • Understanding of Networks and DNS
  • Escalation Management (Internal, within NSEIL and with OEM) and Good communication skills


Read more
Sublime Data Systems Private Limited
Shweta Rishiraj
Posted by Shweta Rishiraj
Remote only
2 - 4 yrs
₹6L - ₹15L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS
skill iconBootstrap
+1 more

 Frontend Engineer - React.js

About the Job:-

We are looking for a competent Frontend Engineer to join our growing company. You will be working on transmuting ongoing production-level enterprise projects into functional and appealing interactive applications.

If you have got a knack for creating a user-friendly product and are eager to learn trending tech with a growing company while enhancing your entrepreneur mindset, then we are looking for you. We hope you are as tech-savvy as us and are hungry for challenging projects.  

Experience required - 1+ year

Job Type - Full time (Remote)

Responsibilities:-

  • Communicating with the client for day to day activity
  • Gather and understand the technical requirement of the client
  • Building reusable components and front-end libraries 
  • Translating designs and wireframes into high-quality code
  • Developing and implementing front-end architecture to support user interface concepts.
  • Optimize applications for maximum speed
  • Collaborate with back-end engineers and web designers 
  • Stay up-to-date on arising technologies

Must Have

  • React.js, Redux
  • HTML, CSS
  • Bootstrap or Tailwind or Material UI
  • JavaScript - Es6 or Es7 Syntax

Good to Have

  • SSR - Next.js
  • Gatsbby (SSG)
  • Typescript
  • Hooks/Flux/context API
  • GraphQL
  • SASS or SCSS
  • knowledge of Deployment process

Benefits

  • Positive work environment
  • Remote work option
  • Encourage and sponsor for learning and development programs
  • Chance to work with advance technology 
  • Opportunity to reveal hidden talent
Read more
Miracle Software Systems, Inc
Visakhapatnam
6 - 10 yrs
₹10L - ₹15L / yr
SAP SD
Logistics

Hello All,


We are actively looking for "SAP SD Candidates" for Miracle Software Systems for Vizag location.


Position: SAP SD

Shift timings: 2 PM - 11 PM IST

Duration: Fulltime

Experience required : 6 plus years

Location: Visakhapatnam

Read more
CES Information Technologies
Sasi Kumar
Posted by Sasi Kumar
Remote only
8 - 15 yrs
₹8L - ₹15L / yr
Automation
Software Testing (QA)
Test Automation (QA)
Selenium
skill iconJava
+1 more

Mandatory Skills

  • Hands on experience with the programming language Java. (Mandatory)
  • 3+ years of experience in leading a team, with professional automation testing experience using Java and Selenium.
  • 5+ years of experience in automation testing and test framework development using Java and Selenium. (POM, Cucumber BDD, Hybrid etc.)
  • Automation Tool: Selenium (Mandatory)
  • Execution of scripts in Batch and Grid 
  • Setup test automation pipelines in CI/CD tools like Jenkins, AWS, and Azure DevOps etc.
  • Flexibility to learn new programming languages, tools & frameworks.

 

Other Pre-Requisites

  • Shall work as an individual contributor on a need basis.
  • Should contribute to defining testing best practices for the teams & projects. Responsible for defining and implementing the test strategy and test automation solutions around functional and regression testing.
  • Defining, monitoring, and evaluating individual goals/KRA’s for the team members.
  • Responsible for project initiation, project planning, effort estimations, hiring and team building for new projects.
  • Experience with Test Management tools like Atlassian JIRA, TestRail, ALM or similar tools.
  • Passion for achieving excellence in technical, process, product quality and reliability.
  • Strong in troubleshooting and root cause analysis abilities
  • Must be extremely detail, technology oriented and possess excellent communications skills.
  • Proactive, driven individual with a strong work ethics

 

Secondary Skills:

 

  • BDD Cucumber will be an added advantage
  • Parallel execution and integration to cloud platforms like BrowserStack, Perfecto, Saucelabs.
  • API Testing: ReadyAPI, SoapUI, Postman, Rest-Assured or similar
  • SQL queries: good hands-on on SQL queries and experience in testing Databases & Batch Jobs
  • Mobile testing experience is an added advantage
  • Experience on load testing/performance testing.
  • Experience using issue and project tracking software
  • Experience working in an agile structure
  • Experience in developing POC’s and participating in pre-sales activities
Read more
Stints Digital Agency LLP
hardik jani
Posted by hardik jani
Remote, Mumbai
4 - 6 yrs
₹4L - ₹5.5L / yr
Wordpress
skill iconPHP
skill iconJavascript
SQL
WooCommerce
+1 more

Company description

Stints is a Boutique digital agency that provides digital services and growing across the world. www.stints.app

Min Experience: 4 years

Requirments

Required a strong candidate for Word press Web developer experience with exposure to large scale word press applications
- Complete knowledge of Word press architect, PHP, HTML5, CSS3, JavaScript, XML, JQuery, MySQL, Woo-commerce
- Ability to convert complex requirements into WordPress CMS.
- Ability to create and customize the plugin for complex requirements.
- Optimising performance & Security for the website.
- Must have experience of theme development, integration, and customization
- Should be able to understand the technical problem and be able to resolve it asap
- An understanding of front-end optimization techniques - Strong sense of visual design
-Strong experience with custom WordPress theme development, including accommodating full user editability, complex layouts, and plugins that require theme customization
- so it is important to have the ability to create setups from scratch
-Experience creating custom themes for use with WooCommerce

Job Types: Full-time, 

Read more
Casey Foods
at Casey Foods
7 recruiters
Subhashree Dash
Posted by Subhashree Dash
Remote, Malkangiri
3 - 7 yrs
₹2L - ₹3L / yr
Sales
Channel Sales
Business Development
Presales
Telesales

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

  • A Bachelor’s degree, with sales as your core dream.
  • Proven Sales Experience.
  • Fantastic track record of meeting sales target.
  • A passion towards multitasking and team building.
  • Ability to work under pressure.
  • Strong problem-solving, organizational and management skills.
  • Excellent negotiation, convincing and consultative sales expertise.
  • Effective communication skills.
  • Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

 

  • Manage sales operations in assigned district to achieve revenue goals.
  • Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
  • Assist in employee recruitment, promotion, retention and termination activities.
  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
  • Build strong relationships with customers for business growth.
  • Analyze sales performances and recommend improvements.
  • Ensure that sales team follows company policies and procedures at all times.
  • Develop promotional programs to increase sales and revenue.
  • Plan and coordinate sales activities for assigned projects.
  • Provide outstanding services and ensure customer satisfaction.

We are looking the following skill sets within a prospective candidate –

  • Strong verbal and written communication skills.
  • A versatile personality with above average organizational and planning skills.
  • A person with critical thinking and problem solving ability.
  • A good team player with creation and handling of team.
  • A customer centric person with customer centric business agenda.
  • An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
  • A person who can develop transparent marketing strategies to expand brand recognition.

 

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

 

Read more
Estrella Headhunters
at Estrella Headhunters
3 recruiters
Khushbu jain
Posted by Khushbu jain
Mumbai
2 - 4 yrs
₹3L - ₹5L / yr
Mapping
head hunting
cold calling
online research
Professional Networking
Research • Understanding the requirement of the client and creating a long list of the target organizations. • Mapping of various organizations and determining designations/ organization structures with accuracy. • Creatively network with people to get insight into organizational changes and developments to augment the database. • Track newspapers/ websites for developments in Financial Services (Private Equity Investments, Investment Banking Deals etc..) and related sectors. Delivery / Execution • Carry out widespread research to find suitable candidates for on-going positions. • Network extensively to gather meaningful data on the trends in the industry, challenges in the sector etc. in order to tap into the right area for sourcing. • Assist the team in managing Candidate – Client expectations. • Facilitate seamless Candidate – Client communication viz, interview scheduling. • Assist the team in handling the entire life cycle and thereby ensure smooth closure of the position. Report – Writing, Presentation & Database Management • Create mapping report basis the research done for various positions. • Report writing for on-going mandates – Long Lists, Candidate Evaluation, Comparative Analysis etc. • Update internal databank on real time basis. Desired Skills and Experience • Headhunting • Mapping • Cold Calling • Online Research • Professional Networking
Read more
11sight.com Bay area based startup focusing on interactive video chat market.
11sight.com Bay area based startup focusing on interactive video chat market.
Agency job
via Premium Hiring Only by Sunil Chandurkar
Pune
2 - 6 yrs
₹6L - ₹12L / yr
Software Testing (QA)
Performance Testing
Load Testing
Stress Testing
Test Automation (QA)
+3 more
11Sight.com is an exciting Bay Area start-up founded by two seasons entrepreneurs and growing with an international footprint. We are focused on the video interaction platform market, a space that has seen a surge of popularity in the recent years. We provide real time video interaction services to small and medium size businesses, enabling them to increase their sales with happier customers. We are looking for excellent, smart and highly self motivated, quality freaks. Quality of the product should be the only driving factor for you. Beyond passion, few expert skills and requirements are needed as mentioned below: 1. Engineering Graduate with minimum 2years and max 6years of experience in Manual and Automation Testing. 2. Hands-on programmer who can write Automation scripts. 3. Creative mind with an ability to design solid test cases. 4. Quality, Performance, Scale and Simplicity - Few words that should motivate you everyday 5. Knowledge of at least one programming language is must, Java or Python or C++ or Javascript 6. An ability to design and write test cases and execute it systematically. 7. Very strong written and verbal communication. 8. You should able to debug the issue by yourself at server side by checking logs, or running few white box tests. 9. Your job is not testing the product but making product better and help developers to debug to fix the issue and not just reporting the issue. If you think you possess all the above qualities and want to make a difference, please write me with your updated resume, current CTC and expected CTC. Please note Job location is Pune and it is full time job only.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos