Drivado Transfers Private Limited

Job Description – Telemarketing Executive

Job Summary:

We are seeking a dedicated and experienced Telemarketing Executive to join our company. The ideal candidate will be responsible for handling inbound and outbound calls, generating MIS reports, and ensuring smooth coordination related to packaging operations. Candidates with prior experience in packaging and strong communication skills are preferred.

Key Responsibilities:

• Make outbound calls to clients, vendors, and customers to provide information about products and services.
• Handle inbound calls, resolve queries, and address customer concerns effectively.
• Generate and maintain reports related to sales, customer interactions, and packaging operations.
• Coordinate with the packaging team to ensure timely delivery and adherence to packaging guidelines.
• Maintain accurate records of calls, customer responses, and feedback.
• Follow up with clients for order confirmations, payments, and other requirements.
• Assist in documentation and report generation as per company requirements.
• Work closely with the sales and operations team to streamline communication and workflow.

Requirements:

• Experience: Minimum 0-1 years of experience in a tele-calling role, preferably in a manufacturing or packaging-related industry.
• Education: Graduate or equivalent qualification.

Skills:

• Excellent verbal and written communication skills.
• Proficiency in MS Excel.
• Good organizational and coordination skills.
• Prior experience in packaging operations will be an added advantage.
• Ability to handle multiple tasks and work under pressure.

Job Description – Telemarketing Executive

Job Summary:

We are seeking a dedicated and experienced Telemarketing Executive to join our company. The ideal candidate will be responsible for handling inbound and outbound calls, generating MIS reports, and ensuring smooth coordination related to packaging operations. Candidates with prior experience in packaging and strong communication skills are preferred.

Key Responsibilities:

• Make outbound calls to clients, vendors, and customers to provide information about products and services.
• Handle inbound calls, resolve queries, and address customer concerns effectively.
• Generate and maintain reports related to sales, customer interactions, and packaging operations.
• Coordinate with the packaging team to ensure timely delivery and adherence to packaging guidelines.
• Maintain accurate records of calls, customer responses, and feedback.
• Follow up with clients for order confirmations, payments, and other requirements.
• Assist in documentation and report generation as per company requirements.
• Work closely with the sales and operations team to streamline communication and workflow.

Requirements:

• Experience: Minimum 0-1 years of experience in a tele-calling role, preferably in a manufacturing or packaging-related industry.
• Education: Graduate or equivalent qualification.

Skills:

• Excellent verbal and written communication skills.
• Proficiency in MS Excel.
• Good organizational and coordination skills.
• Prior experience in packaging operations will be an added advantage.
• Ability to handle multiple tasks and work under pressure.

Job Title: Go (Golang) Developer

Experience: Minimum 1 year

Job Description:

We are seeking an enthusiastic Go (Golang) Developer with at least 1 year of experience to join our dynamic development team. You will build scalable, efficient, and robust applications, maintain existing systems, and contribute actively to backend services, APIs, and integrations.

Responsibilities:

• Develop, test, and deploy efficient, maintainable, and scalable backend services using Go.
• Build high-performance RESTful APIs and microservices.
• Ensure high availability, performance, and security of applications.
• Participate in architectural discussions and decisions.
• Collaborate effectively with cross-functional teams including front-end developers, DevOps engineers, QA engineers, and product managers.
• Write clean, well-documented, testable, and maintainable code following best practices.
• Debug and resolve technical issues efficiently.
• Continuously improve systems through refactoring, enhancements, and new feature additions.

Requirements:

• Minimum 1 year of professional experience with Go (Golang).
• Good understanding of software engineering best practices, data structures, and algorithms.
• Knowledge of building RESTful APIs and microservices architecture with gRPC.
• Experience with containerization (Docker) and orchestration tools (Kubernetes).
• Familiarity with CI/CD practices and tools.
• Knowledge of databases such as PostgreSQL or MongoDB.
• Hands-on experience with message brokers like Kafka.
• Strong debugging and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a collaborative team.

Nice-to-Have Skills:

• Experience with cloud platforms.
• Exposure to front-end technologies like React.

Why Join Us:

• Opportunity to work on exciting, high-impact projects.
• Collaborative and innovative team environment.
• Continuous learning and professional growth.

Job Title: International Ticketing Agent

Location: Kolkata

Experience: 2-5 years

About the Role:

We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.

Key responsibilities:

·       Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.

·       Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.

·       Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.

·       Ensure compliance with airline policies, visa requirements, and travel regulations.

·       Maintain updated records of bookings, transactions, and communications.

Requirements:

·       Minimum 1–3 years of experience in international ticketing.

·       Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre).

·       Strong knowledge of international routes, airline fare structures, and travel policies.

·       Excellent communication skills (verbal & written).

·       Ability to handle high-pressure situations and resolve issues efficiently.

·       Attention to detail and a proactive problem-solving attitude.

·       Flexibility to work in shifts if required.

Shift timing:

·       Morning Shift: 10:30 am – 7 pm

6 days working (Monday – Saturday)

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

• Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
• Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
• Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

• Respond to customer queries via email and phone in a professional and timely manner.
• Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
• Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

• Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
• Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
• 
  

Required Skills:

• Strong numerical and analytical ability; comfort with handling data and making calculations.
• Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
• Excellent communication (verbal and written) in English; additional language proficiency is a plus.
• Ability to handle pressure and multitask efficiently in a fast-paced environment.
• Strong organizational and time-management skills.
• Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Working Days: 6 days/week

Timing: 11am-9pm