Drivado Transfers Private Limited
https://drivado.comAbout
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Jobs at Drivado Transfers Private Limited
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Job Title: Client Success Executive (FEMALE)
Job Summary:
A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.
Key Responsibilities:
· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
· Serve as the primary point of contact for client queries, providing timely and accurate support.
· Handle client inquiries, complaints, and special requests with a solutions-focused approach.
· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.
Requirements:
· 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
· Excellent verbal and written communication skills in English; additional languages are a plus.
· Familiarity with CRM systems and support ticketing tools.
Shifts:
· Day Shift: 11 am – 9 pm
6 Days Working
Rotational Week-Off
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Title: HR Generalist
Location: Kolkata
Experience: Minimum 1 year
Employment Type: Full-time
Job Summary:
We are looking for a dynamic HR Generalist to join our team. The ideal candidate will have experience in IT and Non-IT recruitment, along with handling general HR operations. This role requires strong communication skills, the ability to multitask, and a keen eye for talent acquisition.
Key Responsibilities:
Recruitment & Talent Acquisition
- End-to-end recruitment for IT and Non-IT roles.
- Sourcing candidates through job portals, social media, and employee referrals.
- Screening resumes, conducting interviews, and coordinating with hiring managers.
- Managing offer rollouts and onboarding new hires.
HR Operations
- Handling employee records, attendance, and leave management.
- Managing payroll inputs and coordinating with the finance team.
- Addressing employee queries related to HR policies and benefits.
- Ensuring compliance with labor laws and company policies.
Employee Engagement & Relations
- Organizing engagement activities and HR initiatives.
- Handling grievances and conflict resolution.
- Assisting in performance management and training programs.
Requirements:
- Bachelor's degree in HR, Business Administration, or a related field.
- Minimum 1 year of experience in IT and Non-IT recruitment & HR operations.
- Strong knowledge of HRMS tools and recruitment platforms.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
6 Days Working (Mon - Sat)
Timing: 11am - 7pm
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We’re Hiring: Customer Support Executive – International (Voice & Chat)
Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 1–3 Years
Department: Customer Support / Operations
Job Summary:
We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.
Key Responsibilities:
· Own end-to-end customer interactions across voice and chat (international & domestic)
· Deliver quick, accurate, and high-quality responses with a customer-first approach
· Resolve queries and issues proactively with clear follow-through
· Maintain clean and structured documentation
· Ensure high service standards, customer satisfaction,
· Operate with discipline by following SOPs, quality benchmarks, and processes
· Stay flexible and aligned with global time zones and dynamic operational needs
Required Skills & Qualifications:
· 1–3 years of experience in customer support (voice and/or chat process)
· Excellent verbal and written communication skills
· Strong problem-solving and multitasking abilities
· Ability to handle pressure and manage difficult customers professionally
· Basic computer knowledge (MS Office, typing skills)
· Good listening skills and attention to detail
· Ability to work in rotational shifts (including night shifts) and rotational week offs
Preferred Qualifications:
- Experience in BPO/KPO or international call center environment
- Exposure to global customer handling and cultural sensitivity
Shift Timings:
· Day Shift: 11am – 9pm
· Night Shift: 9pm – 7am
6 days Working (Rotational week-offs)
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This is our Vision statement. For everything we undertake, this is at the heart. We constantly ask “what kind of experience will this provide?” and then take our actions accordingly.
We are a firm grounded in strong engineering and product craftsmanship. Through value-driven, goal-oriented, and problem-solving practices, we leverage technology to build modern solutions that help our teams deliver the outcomes our clients truly care about. We believe outcomes matter more than output, and this philosophy guides every decision we take. Founded in 2015, we are stepping into our next chapter of growth through long-term, trusted collaborations.
Our services include:
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As Technology Partners to our clients, we are committed to delivering clean, lean, robust, usable, reusable, maintainable, scalable, and testable software solutions.
Therefore, we follow and champion the principles of software craftsmanship.
We are AWS Select Tier Partner helping SaaS teams build scalable, secure cloud platforms
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