Drivado Transfers Private Limited

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

Job Title: Senior UI/UX Designer (1–3 Years Experience)

Location: Sector V Kolkata | Full-Time

About the Role:

We are looking for a passionate and creative Sr. UI/UX Designer who can craft seamless, user-friendly, and visually engaging digital experiences. If you love solving user problems and designing intuitive interfaces, this role is for you!

Key Responsibilities:

• Design intuitive and engaging user interfaces for web & mobile applications
• Create wireframes, prototypes, and high-fidelity UI designs
• Conduct user research, usability testing, and implement feedback
• Maintain and evolve design systems, style guides, and brand consistency
• Analyze user behavior and improve product usability
• Stay updated with the latest UI/UX trends, tools, and technologies
• Work closely with developers to ensure smooth implementation

Required Skills:

• 1–3 years of hands-on experience in UI/UX Design
• Understanding of user behavior in booking, travel, or e-commerce platforms
• Strong proficiency in Figma, Adobe XD, Sketch, or Photoshop
• Solid understanding of user-centered design principles
• Strong portfolio showcasing real-world projects
• Basic understanding of HTML/CSS and front-end development is a plus but not mandatory
• Good communication and problem-solving skills

Shift Timings:

·       Day Shift: 11am – 7pm

·       6 Working Days (Mon – Sat)

Job Description:

Job Title: Frontend Developer

Location: Kolkata

Experience: 1-2 years

Job Description:

We are looking for a talented Frontend Developer who is passionate about building high-performance, user-friendly, and scalable web applications. You will play a key role in architecting and implementing clean UI/UX experiences using modern frontend technologies.

If you enjoy solving complex problems, writing clean code, and working in a fast-paced product environment, this role is for you.

Key Responsibilities:

• Develop responsive, modular, and scalable UI components using React.js and Next.js (App Router).
• Implement reusable form logic using React Hook Form with schema validation using Zod.
• Manage data fetching, caching, and synchronization using React Query.
• Work with Redux Toolkit or Zustand for state management depending on project needs.
• Build dynamic and efficient tables and data grids using TanStack Table.
• Collaborate with designers and translate Figma designs into pixel-perfect, responsive UI using Tailwind CSS, Shadcn, and custom CSS.
• Ensure high-quality code with TypeScript, following best practices and strong typing.
• Optimize performance and maintain application scalability.
• Participate in code reviews, contribute to architecture decisions, and follow coding standards.
• Work closely with backend engineers to integrate APIs and improve the overall product experience.
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Required Skills & Experience:

• Strong proficiency in Next.js (App Router), React.js, JavaScript, and TypeScript.
• Hands-on experience with Zod for schema validation.
• Practical knowledge of React Query for server state management.
• Strong understanding of Redux Toolkit and Zustand.
• Expertise in React Hook Form for handling forms at scale.
• Experience with TanStack Table for complex table functionalities.
• Solid understanding of Tailwind CSS, CSS, and component libraries like Shadcn.
• Ability to convert designs from Figma into functional UI.
• Good understanding of modern frontend architecture, state management, and best practices.

Job Description:

Job Title: Client Success Executive (FEMALE)

Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

Requirements:

· 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.

Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off