Drivado Transfers Private Limited
https://drivado.comAbout
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Jobs at Drivado Transfers Private Limited
We’re Hiring: Customer Support Executive – International (Voice & Chat)
Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 1–3 Years
Department: Customer Support / Operations
Job Summary:
We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.
Key Responsibilities:
· Own end-to-end customer interactions across voice and chat (international & domestic)
· Deliver quick, accurate, and high-quality responses with a customer-first approach
· Resolve queries and issues proactively with clear follow-through
· Maintain clean and structured documentation
· Ensure high service standards, customer satisfaction,
· Operate with discipline by following SOPs, quality benchmarks, and processes
· Stay flexible and aligned with global time zones and dynamic operational needs
Required Skills & Qualifications:
· 1–3 years of experience in customer support (voice and/or chat process)
· Excellent verbal and written communication skills
· Strong problem-solving and multitasking abilities
· Ability to handle pressure and manage difficult customers professionally
· Basic computer knowledge (MS Office, typing skills)
· Good listening skills and attention to detail
· Ability to work in rotational shifts (including night shifts) and rotational week offs
Preferred Qualifications:
- Experience in BPO/KPO or international call center environment
- Exposure to global customer handling and cultural sensitivity
Shift Timings:
· Day Shift: 11am – 9pm
· Night Shift: 9pm – 7am
6 days Working (Rotational week-offs)
FigmaJob Title: Senior UI/UX Designer (1–3 Years Experience)
Location: Sector V Kolkata | Full-Time
About the Role:
We are looking for a passionate and creative Sr. UI/UX Designer who can craft seamless, user-friendly, and visually engaging digital experiences. If you love solving user problems and designing intuitive interfaces, this role is for you!
Key Responsibilities:
- Design intuitive and engaging user interfaces for web & mobile applications
- Create wireframes, prototypes, and high-fidelity UI designs
- Conduct user research, usability testing, and implement feedback
- Maintain and evolve design systems, style guides, and brand consistency
- Analyze user behavior and improve product usability
- Stay updated with the latest UI/UX trends, tools, and technologies
- Work closely with developers to ensure smooth implementation
Required Skills:
- 1–3 years of hands-on experience in UI/UX Design
- Understanding of user behavior in booking, travel, or e-commerce platforms
- Strong proficiency in Figma, Adobe XD, Sketch, or Photoshop
- Solid understanding of user-centered design principles
- Strong portfolio showcasing real-world projects
- Basic understanding of HTML/CSS and front-end development is a plus but not mandatory
- Good communication and problem-solving skills
Shift Timings:
· Day Shift: 11am – 7pm
· 6 Working Days (Mon – Sat)
React.jsJob Description:
Job Title: Frontend Developer
Location: Kolkata
Experience: 1-2 years
Job Description:
We are looking for a talented Frontend Developer who is passionate about building high-performance, user-friendly, and scalable web applications. You will play a key role in architecting and implementing clean UI/UX experiences using modern frontend technologies.
If you enjoy solving complex problems, writing clean code, and working in a fast-paced product environment, this role is for you.
Key Responsibilities:
- Develop responsive, modular, and scalable UI components using React.js and Next.js (App Router).
- Implement reusable form logic using React Hook Form with schema validation using Zod.
- Manage data fetching, caching, and synchronization using React Query.
- Work with Redux Toolkit or Zustand for state management depending on project needs.
- Build dynamic and efficient tables and data grids using TanStack Table.
- Collaborate with designers and translate Figma designs into pixel-perfect, responsive UI using Tailwind CSS, Shadcn, and custom CSS.
- Ensure high-quality code with TypeScript, following best practices and strong typing.
- Optimize performance and maintain application scalability.
- Participate in code reviews, contribute to architecture decisions, and follow coding standards.
- Work closely with backend engineers to integrate APIs and improve the overall product experience.
Required Skills & Experience:
- Strong proficiency in Next.js (App Router), React.js, JavaScript, and TypeScript.
- Hands-on experience with Zod for schema validation.
- Practical knowledge of React Query for server state management.
- Strong understanding of Redux Toolkit and Zustand.
- Expertise in React Hook Form for handling forms at scale.
- Experience with TanStack Table for complex table functionalities.
- Solid understanding of Tailwind CSS, CSS, and component libraries like Shadcn.
- Ability to convert designs from Figma into functional UI.
- Good understanding of modern frontend architecture, state management, and best practices.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description:
Job Title: Client Success Executive (FEMALE)
Job Summary:
A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.
Key Responsibilities:
· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
· Serve as the primary point of contact for client queries, providing timely and accurate support.
· Handle client inquiries, complaints, and special requests with a solutions-focused approach.
· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.
Requirements:
· 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
· Excellent verbal and written communication skills in English; additional languages are a plus.
· Familiarity with CRM systems and support ticketing tools.
Shifts:
· Day Shift: 11 am – 9 pm
6 Days Working
Rotational Week-Off
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