Drivado Transfers Private Limited

Job Title: International Ticketing Agent

Location: Kolkata

Experience: 2-5 years

About the Role:

We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.

Key responsibilities:

·       Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.

·       Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.

·       Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.

·       Ensure compliance with airline policies, visa requirements, and travel regulations.

·       Maintain updated records of bookings, transactions, and communications.

Requirements:

·       Minimum 1–3 years of experience in international ticketing.

·       Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre).

·       Strong knowledge of international routes, airline fare structures, and travel policies.

·       Excellent communication skills (verbal & written).

·       Ability to handle high-pressure situations and resolve issues efficiently.

·       Attention to detail and a proactive problem-solving attitude.

·       Flexibility to work in shifts if required.

Shift timing:

·       Morning Shift: 10:30 am – 7 pm

6 days working (Monday – Saturday)

Job Title: Spanish-Speaking Travel Executive

Location: Kolkata

Job Type: Full-time

Industry: Travel & Tourism

Job Description:

We are seeking a dynamic and customer-focused Spanish-Speaking Travel Executive to join our team. The ideal candidate will be responsible for managing travel arrangements for Spanish-speaking clients, ensuring excellent service and seamless experiences throughout their journey.

Key Responsibilities:

• Communicate fluently in Spanish and English with clients via phone, email, and chat.
• Plan, book, and coordinate domestic and international travel itineraries including flights, accommodations, tours, and transportation.
• Provide travel advice and recommendations based on client preferences and budgets.
• Handle customer inquiries, complaints, and last-minute changes with professionalism and efficiency.
• Maintain up-to-date knowledge of travel trends, visa regulations, and destination-specific requirements.
• Collaborate with internal teams and travel partners to ensure high-quality service delivery.
• Upsell travel packages and add-on services to enhance client experiences.

Requirements:

• Fluency in Spanish and English (spoken and written) is mandatory.
• Prior experience in the travel industry or customer service is preferred.
• Knowledge of GDS systems (e.g., Amadeus, Galileo, Sabre) is an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.

Ability to work under pressure and handle multiple bookings at once.

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

• Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
• Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
• Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

• Respond to customer queries via email and phone in a professional and timely manner.
• Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
• Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

• Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
• Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
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Required Skills:

• Strong numerical and analytical ability; comfort with handling data and making calculations.
• Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
• Excellent communication (verbal and written) in English; additional language proficiency is a plus.
• Ability to handle pressure and multitask efficiently in a fast-paced environment.
• Strong organizational and time-management skills.
• Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Working Days: 6 days/week

Timing: 11am-9pm

Job Summary:

We are seeking a dedicated and experienced Sales Representative to join our manufacturing company. The ideal candidate will be responsible for handling inbound and outbound calls, generating MIS reports, and ensuring smooth coordination related to packaging operations. Candidates with prior experience in packaging and strong communication skills are preferred.

Key Responsibilities:

• Make outbound calls to clients, vendors, and customers to provide information about products and services.
• Handle inbound calls, resolve queries, and address customer concerns effectively.
• Generate and maintain MIS reports related to sales, customer interactions, and packaging operations.
• Coordinate with the packaging team to ensure timely delivery and adherence to packaging guidelines.
• Maintain accurate records of calls, customer responses, and feedback.
• Follow up with clients for order confirmations, payments, and other requirements.
• Assist in documentation and report generation as per company requirements.
• Work closely with the sales and operations team to streamline communication and workflow.

Requirements:

• Experience: Minimum 1-3 years of experience in a telecalling role, preferably in a manufacturing or packaging-related industry.
• Education: Graduate or equivalent qualification.
• Skills:
• Excellent verbal and written communication skills in [mention preferred languages].
• Proficiency in MS Excel and ability to generate MIS reports.
• Good organizational and coordination skills.
• Prior experience in packaging operations will be an added advantage.
• Ability to handle multiple tasks and work under pressure.