Drivado Transfers Private Limited
https://drivado.comAbout
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Jobs at Drivado Transfers Private Limited
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Job Title: Client Success Executive (FEMALE)
Job Summary:
A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.
Key Responsibilities:
· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.
· Serve as the primary point of contact for client queries, providing timely and accurate support.
· Handle client inquiries, complaints, and special requests with a solutions-focused approach.
· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.
· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.
Requirements:
· 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).
· Excellent verbal and written communication skills in English; additional languages are a plus.
· Familiarity with CRM systems and support ticketing tools.
Shifts:
· Day Shift: 11 am – 9 pm
6 Days Working
Rotational Week-Off
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Title: HR Generalist
Location: Kolkata
Experience: Minimum 1 year
Employment Type: Full-time
Job Summary:
We are looking for a dynamic HR Generalist to join our team. The ideal candidate will have experience in IT and Non-IT recruitment, along with handling general HR operations. This role requires strong communication skills, the ability to multitask, and a keen eye for talent acquisition.
Key Responsibilities:
Recruitment & Talent Acquisition
- End-to-end recruitment for IT and Non-IT roles.
- Sourcing candidates through job portals, social media, and employee referrals.
- Screening resumes, conducting interviews, and coordinating with hiring managers.
- Managing offer rollouts and onboarding new hires.
HR Operations
- Handling employee records, attendance, and leave management.
- Managing payroll inputs and coordinating with the finance team.
- Addressing employee queries related to HR policies and benefits.
- Ensuring compliance with labor laws and company policies.
Employee Engagement & Relations
- Organizing engagement activities and HR initiatives.
- Handling grievances and conflict resolution.
- Assisting in performance management and training programs.
Requirements:
- Bachelor's degree in HR, Business Administration, or a related field.
- Minimum 1 year of experience in IT and Non-IT recruitment & HR operations.
- Strong knowledge of HRMS tools and recruitment platforms.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
6 Days Working (Mon - Sat)
Timing: 11am - 7pm
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We’re Hiring: Customer Support Executive – International (Voice & Chat)
Location: Kolkata
Shifts: Rotational (Day/Night)
Experience: 1–3 Years
Department: Customer Support / Operations
Job Summary:
We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.
Key Responsibilities:
· Own end-to-end customer interactions across voice and chat (international & domestic)
· Deliver quick, accurate, and high-quality responses with a customer-first approach
· Resolve queries and issues proactively with clear follow-through
· Maintain clean and structured documentation
· Ensure high service standards, customer satisfaction,
· Operate with discipline by following SOPs, quality benchmarks, and processes
· Stay flexible and aligned with global time zones and dynamic operational needs
Required Skills & Qualifications:
· 1–3 years of experience in customer support (voice and/or chat process)
· Excellent verbal and written communication skills
· Strong problem-solving and multitasking abilities
· Ability to handle pressure and manage difficult customers professionally
· Basic computer knowledge (MS Office, typing skills)
· Good listening skills and attention to detail
· Ability to work in rotational shifts (including night shifts) and rotational week offs
Preferred Qualifications:
- Experience in BPO/KPO or international call center environment
- Exposure to global customer handling and cultural sensitivity
Shift Timings:
· Day Shift: 11am – 9pm
· Night Shift: 9pm – 7am
6 days Working (Rotational week-offs)
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