Customer Support Executive

1. Corporate Finance & Controls:

• Financial Oversight:

 Provide excellent leadership and management of Group Finance, measured by the effectiveness,

engagement and business units’ respect of the team.

 Build productive working relationships with stakeholders to understand their business operations

and the financial information needs of end users.

 Manage relationships with others across the Group to achieve alignment in key business strategies

and decisions.

 Collaborate, design, implement and review finance systems, policies and procedures to ensure

continuous improvement and contemporary, relevant practices.

 Oversee all month-end closing activities, ensuring accurate, timely, and compliant financial

reporting.

 Lead the budgeting, forecasting, and variance analysis processes, integrating insights into overall

division planning.

 Provide strategic advice on accounting policies, ensuring alignment with group standards and

regulatory requirements.

 Act as the primary point of contact for Group Accounts and Internal Audit, coordinating all

communication and reporting.

• Capital Allocation & Investment Strategy:

 Offer financial insights to optimize capital allocation across Company’s projects and initiatives.

 Collaborate with the executive team to evaluate ROI for potential investments, expansions, and

capital projects.

• Strategic Financial Modelling:

 Develop and maintain comprehensive financial models to support long-term strategic planning,

including scenario analysis for critical business decisions.

 Assess the financial impacts of new initiatives and recommend adjustments to align with

Company’s financial goals.

• Performance Metrics & Benchmarking:

 Design and implement performance metrics and benchmarking standards, driving continuous

improvement in both financial and operational performance.

2. Management Accounting:

• Accounting Oversight:

 Oversee finance systems managing transaction flows from source through interfaces to the general

ledger.

 Ensure finance ledgers are maintained on a timely basis, are accurate and complete, and are

structured for the dual purpose of providing relevant information to internal users and meeting

statutory obligations.

 Ensure reporting functions and responses to ad hoc requests for financial-related information are

appropriately delivered.

• Cost and Revenue Analysis:

 Manage the COMPANY Group’s financial reporting obligations, with responsibility for the

preparation and lodgement of compliant full-year and half-year consolidated accounts.

 Perform in-depth analysis of revenues and costs across customers, vendors, projects, business

units, and service lines, identifying areas for financial optimization.

 Oversee cost management initiatives, including policy formulation, variance analysis, and

implementation of zero-based budgeting principles.

 Prepare annual budgets for holding company entities.

 Perform the accounting function for Company business units.

• Enhanced Financial Intelligence:

 Develop real-time financial dashboards and reporting tools, enabling proactive management and

strategic decision-making by internal stakeholders.

• Systems and Process Improvement:

 Lead process automation and technology integration initiatives within finance and commercial

functions, enhancing efficiency and accuracy.

3. Commercial Activities:

• Bid & Proposal Development:

 Provide financial analysis and strategic input on bids, proposals, and pricing structures to secure

profitable COMPANY projects.

 Work closely with the sales team to ensure that commercial terms align with Company’s financial

targets and risk thresholds.

• Strategic Supplier Relationship Management:

 Cultivate and maintain strategic relationships with key suppliers, ensuring contract terms support

Company’s financial and operational objectives.

 Conduct quarterly business reviews with suppliers to monitor and ensure alignment with

contractual commitments.

• Lead Commercial Negotiations:

 Approve deal calculations in line with authority tables and negotiate favorable commercial terms

with suppliers and customers.

 Oversee vendor financing arrangements and collaborate with credit control on establishing

acceptable payment terms.

4. Collaboration with Corporate Support Functions:

• Manage Receivables: In collaboration with Company Group’s Credit Management team, oversee aged

receivables, ensuring alignment with cash flow targets and minimizing outstanding amounts. Address

persistent payment delays in partnership with business units, credit management, and customers.

Establish customer creditworthiness policies to mitigate risk and support sustainable collections.

• Policy Development: Formulate and enforce policies that ensure compliance with corporate governance,

regulatory standards, and vendor requirements.

• Ensure Legal & Compliance Alignment: Act as the main liaison for in-house legal and corporate secretary,

overseeing contract terms, renewals, and legal matters. Manage disputes through litigation or alternative

resolution, coordinating with legal advisors. Maintain vendor compliance, ensuring regulatory adherence.

• Support Human Capital Management: In collaboration with Company Group’s HR team, act as the main

liaison for in-house legal and corporate secretary, overseeing contract terms, renewals, and legal matters.

Manage disputes through litigation or alternative resolution, coordinating with legal advisors. Maintain

vendor compliance, ensuring regulatory adherence.

• Talent Development: Implement training programs for finance and commercial teams to support

divisional goals and ensure succession planning for critical roles.

5. Risk Management:

• Enterprise Risk Assessment: Conduct regular assessments to identify financial, operational, and market

risks, developing appropriate mitigation strategies. Regularly review the risk landscape with senior

management.

• Crisis & Contingency Planning: Develop contingency plans to manage potential disruptions, including

currency volatility, supply chain risks, and project delays.

• Risk Registry Maintenance: Maintain and regularly update the division’s risk registry, ensuring that all

risks are effectively tracked, monitored, and mitigated.

REQUIRED EXPERIENCE

• Minimum 15-20 years of experience in senior finance and commercial roles, with a strong focus on

COMPANY, technology, or related industries, preferably in the Middle East.

• Proven ability to manage large-scale financial operations, including P&L responsibility, commercial

negotiations, and risk management.

• Demonstrated experience in implementing and maintaining strong financial controls within a large

organization.

• Experience in managing strategic business partnerships with global IT brands, negotiating high-value

contracts, and driving financial performance for complex, high-growth businesses.

• Strong stakeholder management skills, with a proven ability to engage effectively with senior executives

and external stakeholders.

EDUCATION & SKILLS

Education:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is required. A

Master’s degree or equivalent postgraduate qualification is preferred.

• Professional certifications such as CPA, ACCA, or CIMA are highly desirable.

Skills:

• Strong leadership and team management skills, with the ability to mentor and develop high-performing

teams.

• Excellent financial acumen, with expertise in financial planning, analysis, reporting, and the

implementation of financial controls.

• Strong commercial negotiation skills, particularly in contract and deal structuring.

• Excellent communication and interpersonal skills, with the ability to engage with senior executives and

external stakeholders.

• In-depth knowledge of financial regulations, corporate governance, and risk management frameworks.

• Proficiency in financial software, ERP systems, and advanced Excel skills.

Job Title: Operations Executive / Creative Executive (In-Office)

Location: Indira Nagar, Bangalore – Work from an happening co-working space surrounded by the city’s best cafes, culture, and creative energy.

About the Role: We’re on the lookout for a detail-driven and high-energy Operations Executive or Creative Executive to join our fast-paced, in-office team in Bangalore. If you thrive in a collaborative environment, love working with content, and enjoy the buzz of handling high-volume creative workflows, this role is for you!

You'll be at the core of our video production engine, supporting the delivery of over 500 videos a month. Think of it as the backstage pass to a content powerhouse, where no two days are the same, and every project matters.

What You’ll Do: � �

Operations Support

● Keep the day-to-day video operations running like clockwork.

● Track and manage content through all stages of production.

● Maintain organized logs and documentation for all creative output.

Creative Coordination

● Help uphold brand guidelines and timelines.

● Review content for basic quality control before it goes live.

Workflow Management

● Support and scale the production of 500+ videos/month.

● Use task management tools to schedule, assign, and follow up on production pipelines.

● Spot potential bottlenecks early and solve them before they escalate.

Communication:

● Be the go-to person between creative teams and management.

● Provide clear and timely updates on tasks and project status.

What We’re Looking For:

● A degree in Media, Communications, Marketing, or related fields (preferred, not mandatory).

● Some prior experience in operations or content production is a plus.

● Excellent organisational skills and attention to detail.

● Ability to stay calm and deliver in a fast-paced, high-volume environment.

● Strong communication and team coordination skills.

● Proficiency in Google Workspace and tools like Asana, Trello, Notion, etc.

Why Join Us ?

● Work from an inspiring co-working space in Indira Nagar, surrounded by creativity, collaboration, and great coffee.

● Be part of a fast-growing content team that values ideas, execution, and innovation.

● Gain hands-on experience in large-scale video production and content operations.

● Work with smart, creative people and see the real-time impact of what you do.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: Hybrid remote in Bengaluru, Karnataka

Job Location: Baner, Pune (On-site)

Key Duties and Responsibilities

●     Design and develop websites from initial concept, site architecture, and user interface to finished deliverable

●     Code and implement custom themes, functions, and plugins using best practices and relevant coding standards.

●     Design and implement new features, enhancements, and content of existing websites

●     Create and update re-usable code libraries to streamline the WordPress development cycle

Requirements

●     3+ years’ experience working in web development and interface design.

●     In-depth WordPress experience with high-quality outcomes

●     Gutenberg block development experience.

●     Working knowledge of WordPress REST API or GraphQL.

●     Strong knowledge of current web development languages (including HTML5, CSS3, PHP/MySQL)

●     Comfort with Git-based development and deployment workflow.

●     Familiarity with web standards and usability

●     Flexibility and eagerness to identify, learn, and use new and changing technologies

●     Ability to manage multiple projects at a time

●     Attention to detail

1. Responsible  for taking customer or client calls and offering financial answers to their difficulties and intimating sales with potential customers over the phone.

1. Responsible for assisting consumers or clients with financial purchases.

1. Provide assistance and solutions to the customer regarding financial products and must speak with your supervisor or team leader to resolve any financial difficulties.

1. Provide excellent customer service. 

1. 5. Eager to gain new talents and should have interpersonal, Research and Record Keeping Skills.

Key skills:

1. Must Know  English and at least one  south language ( Kannada, Telugu, Tamil, Malayalam, 

1. Effective communication abilities.

1. Computer Literate.

At least 1+ year of Prior experience as a Tele caller or similar in the Banking or Finance sector.

Desired Candidate:

• Bachelors or Masters degree from top college in India or abroad
• 2+ years of Experience including experience in leading and managing SEO (on page,
off page and content) and other aspects of digital marketing
• Experience in optimizing landing pages and user funnels
• Strong knowledge of website analytics tools (Google Analytics, Webmaster Tools,
Similarweb) and keyword research tools (Keyword Planner, SEMRush)
• Strong analytical skills and data-driven thinking – need to think about the big picture
while effectively managing details
• Experience in Affiliate marketing will be a plus
• Proven track record in driving organic traffic growth for an internet or ecommerce company

Key Functions:
• Work on all SEO aspects including on page (user experience, content, meta tags,
URL structure) and off page (link quality, relevance, anchor text) factors
• Keyword research and competitor keyword analysis to optimize existing content and
uncover new opportunities
• Meet and over-achieve targets on keyword rankings (SERPs) and organic traffic by
working with a goal focused approach
• Identify web trends and insights, and optimize UX and performance based on the
insights
• Plan, execute, and measure experiments and conversion tests while brainstorming
new and creative growth strategies
• Continuously collaborate with Product team (tech, design & content) to create landing
pages and optimize user experience
• Collaborate with agencies and other vendor partners for PR & print media

Keywords:
Digital Marketing, Search Engine Optimization, SEO, SEM, PPC, Online Marketing, On Page, Off Page, Internet Marketing, Social Media, Keyword Optimization, Team Lead, Google Analytics, Webmaster Tool, WMT, Link Building, Product Company, Information Architecture, Consumer Internet, SEO Expert

About Sunstone

Sunstone is a leading higher education service provider that works with academic institutions in up-skilling students for employability. Sunstone offers career oriented training interventions for undergraduate and postgraduate students at 30+ institutions across 25 cities.

Sunstone’s training programs are industry endorsed to enhance employability. These programs are designed for hybrid delivery with unparalleled focus on soft skills and personality development. Sunstone’s focus is to provide students with holistic educational experience.

This is a remote working position with preference to applicants who can start immideatly.

Mandate Strengths

1. Handsome experience in React and Typescript
2. Full Stack development
3. Passion towards Code Review
4. Strong fundamentals in data structures, algorithms, web technologies, and design patterns
5. Calm under pressure
6. Hungry to improve

Required Skills and Stack

• Expertise in Java / Typescript / ES6+
• Extensive experience with one of the following - Node.js / Spring / Serverless or Enterprise Java-based server technology
• Experience with React 16+
• Version Control - Git
• Excellent verbal and written communication skills
• Contributing to technical and implementation discussions
• Attention to detail and ability to maintain comprehensive documentation
• Ability to meet deadlines consistently and communicate status effectively.