JOB POSITION: Customer Support Executive –(Bangalore)
Location: Bangalore (On-site)
Shift: Rotational Shifts
Languages Required: English & Hindi
Preferred Background: Experience in Health Insurance or Healthcare Support
Role Overview
We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.
Key Responsibilities:
* Handle inbound and outbound customer interactions via calls, emails, and chats
* Resolve queries related to health insurance coverage, claims, and wellness services
* Maintain accurate records of customer interactions and updates in CR
* Coordinate with internal departments to ensure seamless support
•Deliver an excellent customer experience and maintain high satisfaction levels
* Manage escalations professionally and ensure timely follow-ups
Requirements:
* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)
* Strong communication skills in English and Hindi
* Ability to handle rotational shifts
* Excellent problem-solving and interpersonal skills
* Familiarity with CRM tools and ticketing systems is a plus
Perks & Benefits:
Competitive salary Upto 4.5 LPA + Incentives
Health insurance and wellness benefits
Fast-paced, mission-driven work environment
Opportunities for growth in a high-impact health-tech company

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Greetings from Wissen Technology,
Please find the attached Job description:
Job Title: Talent Acquisition Specialist
Experience: 2-6 Years
Location: Bangalore
Employment Type: Full-time
Notice Period: Immediate joiners preferred
About Wissen Technology
Wissen Technology is a fast-growing technology consulting firm offering world-class services to clients across industries. We focus on leveraging the latest advancements in technology and talent to deliver cutting-edge solutions. As a part of our expansion plans, we are looking for a passionate Talent Acquisition Specialist to join our dynamic HR team.
Key Responsibilities:
- End-to-End Recruitment: Manage the entire recruitment life cycle for technology and non-technology roles, from understanding job requirements to onboarding.
- Sourcing & Screening: Use various sourcing methods (job portals, social media, networking) to find suitable candidates and screen resumes to shortlist qualified applicants.
- Interview Coordination: Schedule and conduct interviews in coordination with hiring managers, ensuring a smooth and efficient interview process.
- Stakeholder Management: Collaborate closely with department heads and team leads to understand hiring needs and align recruitment strategies.
- Candidate Experience: Ensure a positive candidate experience through clear communication, timely feedback, and a streamlined recruitment process.
- Talent Pipelining: Build and maintain a talent pool of qualified professionals by developing relationships with potential candidates for future roles.
- Employer Branding: Actively promote Wissen Technology's employer brand to attract top talent, ensuring a strong presence in the job market.
- Offer Negotiation: Manage compensation discussions and job offers in alignment with the company's salary structure.
- Compliance: Ensure recruitment activities comply with internal policies and legal requirements, including diversity and inclusion goals.
Required Skills:
- Recruitment Expertise: Strong knowledge and experience in end-to-end recruitment, particularly in the technology domain.
- Sourcing Skills: Proficiency in using job portals (Naukri, Monster, LinkedIn), professional networking platforms, and social media for talent sourcing.
- Communication & Negotiation: Excellent verbal and written communication skills with the ability to negotiate effectively.
- Tech-Savvy: Familiarity with Applicant Tracking Systems (ATS) and HR recruitment tools.
- Stakeholder Management: Strong interpersonal skills to engage with internal stakeholders and candidates effectively.
- Adaptability: Ability to manage multiple recruitment processes simultaneously in a fast-paced environment.
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- Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
- 4-6 years of experience in Talent Acquisition, with a focus on the technology sector.
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Job Description:
As per our conversation, please find below the job description for your review.
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