Famepilot Internet Private Limited

Google Business Profile Management:

-Assist in creating, claiming, and optimizing Google Business Profiles for clients.

-Ensure accuracy and consistency in business information across all listings (name, address, phone, etc.).

Local SEO Support:

-Perform keyword research to enhance listings visibility in local searches.

-Collaborate on strategies to improve local search rankings for clients.

Performance Monitoring:

-Track and analyze key performance metrics such as views, clicks, and customer actions on Google listings.

-Generate detailed reports for internal teams and clients to showcase progress.

Research and Innovation:

-Stay updated on new Google My Business features, local SEO trends, and algorithm changes.

-Suggest and implement innovative solutions to maximize client results.

Desired Technical Skills -

• Min 7 years of experience working in scalable cloud based product companies/MNCs
• Must have deeper understanding of Django, React, AWS Infrastructure, DevOps, sql and nosql databases
• Must have managed the architecture and solution design of product and have clear vision to handle the volume of data
• Min 7 years in Django Development with exposure to REST API, Third Party API integration, Social Media API Integrations, Oauth integration
• Must have knowledge of developing Microservices oriented architecture based services using REST APIs with Token based authentication (OAuth, JWT).
• Knowledge of Celery, Ngnix, Scheduler and multi-threading is required
• Must have ReactJS/Redux knoweldge
• Min 2 yrs of Frontend Development experience is must
• Must know Postman, Swagger and PostgreSQL with strong unit test and debugging skills.
• Good understanding of code versioning tools such as Git. Should be comfortable in working as an individual and in team.
• Application Deployment Experience is MUST
• In Depth knowledge of AWS Architecture (EC2, RDS, Lambda, Elastic Cache etc.)
• Any knowledge of Bootstrap or Cloud based services (AWS, GCP) is an advantage
• Must have management and communications Skills to handle developers and customers technical queries

About FamePilot

FamePilot is a leading SaaS platform specializing in customer experience management, online reputation management, and AI-driven insights for businesses. We help businesses enhance their brand presence by analyzing customer feedback, automating responses, and improving service quality.

Job Overview

As a Customer Success Specialist, you will be responsible for ensuring our clients achieve their desired outcomes using FamePilot’s platform. You will act as a trusted advisor, helping customers maximize value from our product, resolve concerns, and drive retention and growth.

Key Responsibilities

• Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition to the platform.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
• Proactive Support & Issue Resolution: Identify and resolve customer challenges, ensuring timely follow-ups and escalations when necessary.
• Product Adoption & Engagement: Encourage product adoption by educating clients on new features, best practices, and use cases.
• Customer Retention & Renewals: Monitor customer health metrics, identify risks, and implement strategies to improve retention and reduce churn.
• Feedback & Insights: Gather customer feedback and collaborate with product and engineering teams to drive improvements.
• Cross-Selling & Upselling: Identify expansion opportunities and work with the sales team to drive revenue growth.
• Reporting & Documentation: Maintain accurate customer records, reports, and documentation in CRM tools.

Required Skills & Qualifications

• 2-5 years of experience in customer success, account management, or a related role in a SaaS company.
• Strong communication and relationship-building skills.
• Ability to analyze customer needs and provide tailored solutions.
• Experience using CRM and customer support tools (e.g., HubSpot, Salesforce, Zendesk).
• Basic understanding of SaaS business models and customer retention strategies.
• Problem-solving mindset with the ability to handle escalations.
• A proactive and customer-first approach.

Preferred Qualifications

• Experience in customer experience or online reputation management SaaS.
• Familiarity with WhatsApp API, Power BI, or other analytics tools.
• Prior experience working with multi-location businesses such as restaurants, hotels, or retail chains.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with a fast-growing SaaS company.
• Learning and development programs.
• Flexible work environment.

Join us and help businesses enhance their online reputation and customer experience with FamePilot!