Famepilot Internet Private Limited
https://famepilot.comAbout
Famepilot is an AI/ML-powered cloud Platform for businesses and brands to monitor and manage their customers feedback across all online (Search, Listing, Social, Review sites, and Online surveys) and offline (on-premise survey, kiosk, on tablets and paper forms) channels. Businesses of any size, from 1 location to 10,000+ locations can utilize the platform to uplift their customer experience, engagement, and reputation. We gather real-time ratings & reviews and convert them into actionable insights for businesses using AI-based recommendation engine. We believe listening to customers is the most fundamental activity to succeed in any business. Famepilot closes the sales cycle loop by asking the customer feedback post-transaction, and helping businesses responding on-time. Famepilot converts reviews into revenue. Famepilot is a strategic and thoughtful start-up in Online Reputation Space with decades of combined industry experience.
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Jobs at Famepilot Internet Private Limited
Location: Sector 48, Gurugram
Working Days: Monday to Friday (5 Days)
Working Hours: 9:00 AM – 5:00 PM
Experience: 0–1 Year (Freshers are welcome to apply)
Role Summary
We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.
Key Responsibilities
Respond to customer queries via email, WhatsApp, phone calls, and support tickets.
Assist customers with product onboarding and provide basic product demonstrations.
Coordinate with internal teams to resolve customer issues.
Follow up with customers to ensure timely issue resolution and satisfaction.
Collect customer feedback and share insights to improve the customer experience.
Maintain accurate records of customer interactions in CRM or support tools.
Requirements
Bachelor's degree in any discipline.
0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.
Freshers are welcome to apply.
Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.
Good verbal and written communication skills in English.
Comfortable communicating with customers via calls, email, WhatsApp, and chat.
Basic knowledge of MS Office or Google Workspace.
Positive attitude, willingness to learn, and strong problem-solving skills.
What We Offer
Training and mentorship from experienced professionals.
Opportunity to work in a fast-growing SaaS startup.
Performance-based incentives.
Career growth opportunities.
A collaborative and supportive work environment.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Sales Head – IT SaaS | Gurgaon
Famepilot is hiring an experienced Sales Head to lead and grow our B2B SaaS sales operations. We are looking for a target-driven professional with strong international sales experience and the ability to manage the complete sales cycle.
Company: Famepilot Internet Pvt. Ltd.
Location: Gurgaon (Work From Office)
Experience: 5–8 Years
Joining: Immediate
Application Process:
Interested candidates can apply by filling out the Google Form below:
https://forms.gle/8WA6KvdhWcWZVyCa7
About Famepilot:
Famepilot is a fast-growing SaaS platform helping multi-location businesses manage their online reputation, customer engagement, and digital presence more effectively.
Key Responsibilities:
- Generate business opportunities through cold calling and outbound sales activities
- Conduct product demonstrations and client presentations
- Manage complete sales cycle from lead generation to closure
- Build and maintain strong relationships with clients
- Identify and develop new business opportunities
- Work closely with internal teams to improve sales processes and customer experience
Preferred Candidate Profile:
- Minimum 4+ years of experience in IT/SaaS sales or business development
- Strong communication, negotiation, and presentation skills
- Target-oriented and self-motivated approach
- Experience in Retail, Hospitality, or BFSI sectors preferred
- Willingness to travel for client meetings when required
Why Join Famepilot:
- Opportunity to work with a growing SaaS company
- Leadership exposure and career growth opportunities
- Performance-driven and collaborative work environment
- Perform cold calling to generate interest and engage potential customers
- Arrange and deliver product demonstrations tailored to customer needs
- Conduct regular follow-up calls to nurture leads and drive conversions
- Identify, research, and qualify new business opportunities
- Meet customers in person when required to build strong relationships
- Collaborate with internal teams to align strategies and improve sales processes
- Work with international customers and adapt to varied time zones and expectations
Key Requirements:
- Experience selling into the Retail/Hospitality/BFSI Sector strongly preferred
- Minimum 3 years of experience in business development or sales
- Proven experience working with international clients
- Strong communication, negotiation, and presentation skills
- Self-driven with the ability to work independently and meet targets
- Willingness to travel for client meetings as necessary
Role Summary:
Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.
Key Responsibilities:
Handle customer queries via email, WhatsApp, calls, and tickets
Assist with product onboarding and basic demos
Coordinate with internal teams for issue resolution
Follow up to ensure customer satisfaction
Collect customer feedback and insights
Requirements:
Graduate in any discipline
Good English communication (spoken & written)
Comfortable talking to customers
Willingness to learn SaaS products
What We Offer:
Training & mentorship
Fast growth in a SaaS startup
Performance-based incentives
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Key Responsibilities:
- Perform cold calling to generate interest and engage potential customers
- Arrange and deliver product demonstrations tailored to customer needs
- Conduct regular follow-up calls to nurture leads and drive conversions
- Identify, research, and qualify new business opportunities
- Meet customers in person when required to build strong relationships
- Collaborate with internal teams to align strategies and improve sales processes
- Work with international customers and adapt to varied time zones and expectations
Key Requirements:
- Experience selling into the Hospitality Sector strongly preferred
- Minimum 1.5 years of experience in business development or sales
- Proven experience working with international clients
- Strong communication, negotiation, and presentation skills
- Self-driven with the ability to work independently and meet targets
- Willingness to travel for client meetings as necessary
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