Customer Support Executive -- Domestic Process

Requirements:

•            Bachelor’s degree in computer science, Engineering, or a related field.

•            Strong understanding of distributed data processing platforms like Databricks and BigQuery.

•            Proficiency in Python, PySpark, and SQL programming languages.

•            Experience with performance optimization for large datasets.

•            Strong debugging and problem-solving skills.

•            Fundamental knowledge of cloud services, preferably Azure or GCP.

•            Excellent communication and teamwork skills.

Nice to Have:

•            Experience in data migration projects.

•            Understanding of technologies like Delta Lake/warehouse.

About Company

Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. They are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. They partner with passionate entrepreneurs to combine their collective learning and experience with data science, digital ethnography, and technology. platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing

• Work with brand entrepreneurs to create and implement a forward looking product strategy. Influence technology choices and business strategy in creating multiple D2C brands across Food, Fashion, Home, Beauty and more simultaneously.

• Convert brand proposition into digital user experiences covering pre and post purchase journeys across channels such as D2C, Social Media, Whatsapp, Marketplaces and Metaverse by understanding business economics of brands in their first 1000 days.

• Raise the bar on customer empathy & quality of what we deliver, work with small & high performance teams to build products, managing a fast-paced agile delivery model.

• Analyse macro trends on user behaviour and adoption, predict technology shifts to identify innovative (sometimes first to market) product features and work with multiple tech startups to drive metrics and time to market.

• Talk the data language and drive a working environment fostering data driven decision making while running experiments, identifying gaps and prioritization.

Requirements

• Entrepreneurial mindset with acute understanding of product market fit for every brand with ability to decide when to scale or sunset experiments/initiatives.

• Demonstrated ability to think strategically about business, product and technology and come up with immediate & market first product propositions.

• End to end product development functional knowledge cutting across digital shopping journeys, marketing, contact centre operations, payments etc

• Track record of building and delivering high-quality digital products and complex roadmaps, ideally across multiple product categories with geo-distributed teams

• Ability to provide clarity, cut through clutter and being decisive on priorities and metrics.

• Ability to excite people through communication and presenting data in most the ambiguous situations.

• Ability to define short term goals & metrics (sometimes on a weekly basis) and align teams on how-lists.

• Passion for technology and pro-activeness in developing and/or integrating home developed or 3rd party applications.

Job Description: Fresher Flutter Developer

Position: Flutter Developer (Fresher)

Location: Pune

Job Type: Full-time

Experience: 0-1 year (Freshers welcome)

Key Responsibilities:

• Develop and maintain mobile applications using Flutter framework.

• Design, build, and implement user-friendly, responsive UI designs that function well across multiple device sizes and platforms.

• Integrate GetX for state management and navigation.

• Implement local database solutions using SQLite for offline data storage and synchronization.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Debug and optimize performance for smooth, efficient mobile apps.

• Follow best practices for mobile development, including writing clean, maintainable, and efficient code.

Required Skills:

• Strong understanding of the Flutter framework and Dart language.

• Familiarity with GetX for state management, routing, and dependency injection.

• Experience working with SQLite for local database management.

• Knowledge of responsive UI design principles to create apps that adapt to various screen sizes.

• Basic understanding of RESTful APIs and integration with backend services.

Preferred Skills:

• Familiarity with version control systems like Git.

• Good problem-solving and debugging skills.

• Knowledge of mobile app lifecycle and architecture patterns (MVC/MVVM).

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
 

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

• Own the month on month GMV growth for your portfolio of large B2B customers end to end
• Spearhead acquisition and addition of enterprise level educators to your portfolio end to end
• Ensure top-line & bottom-line target completions for your category
• Develop an understanding of the consumer inside-out, build data-driven insights, and translate them into lucrative business growth opportunities for our clients
• Work as a consultant to your client base, actively advising on Marketing/Content/Pricing/Product strategies for customers’ revenue growth
• Collaborate with the marketing team to launch new initiatives followed by a regular tracking on their effectiveness
• Plan and implement growth programs within cohorts and proactively monitor progress, resolve issues and initiate appropriate corrective measures

• Bring your A-game: Have strong business acumen and problem-solving aptitude with a knack for finding innovative solutions to business problems
• Are a born leader: Can rally teams towards a common goal & troubleshoot to remove blockers for other team members
• Always go for gold: Get charged by high-performance environments, have aggression to win through hard and smart work, without compromising on ethics
• Are a social butterfly: Have excellent communication and interpersonal skills as well as have worked with different teams/stakeholders and built strong customer relations 
• Improvise and innovate: Think quick on your feet and have extreme ownership of problems faced by your client

Work experience with high growth start-ups for a year or longer is a plus!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤ 

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

• Leadership skills
• Lead and grow a team of 10+ developers.
• Self-motivated to keep optimizing and deliver best-in-class results.
• Deep thought and attention to detail.
• Strong technical and communication skills
• Well-versed with the latest tech: AWS, Postgres, Devops, Nodejs, Reactjs

Job Role:

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain and write clean code to ensure the product is of the highest quality.

Python API DeveloperJD:  
Experience: 4-6 Yrs
Notice Period: 10-20 days or within 1 month

>> Develop and maintain various security software products with queues, caching & database management.
>> Hands-on experience in Coding in Python is required along with Knowledge about Data Structures and object-oriented programming, Algorithms.
>> Extensive experience in developing asynchronous systems.
>> Integration of user-facing elements developed by front-end developers with server-side logic
>> Implementation of security and data protection.
>> Performance tuning, improvement, balancing, usability, automation

Mandatory Skills:

• Python
• Flask/Django
• API

• Develop and manage apps on React Native platform
• Analyse, code, debug, test, document & deploy applications
• Provide technical leadership and upgrade architecture design and solution to accommodate future expansion
• Ensure quality control processes are successfully employed.
• Experience in React-Native based app development is a must
• Experience in Mobile app development (Cross platform apps)
• Must have published at least 1 major React-Native app
• Knowledge of service workers implementation for Progressive Web Application (PWA)
• Demonstrated ability with HTML5, CSS3, Bootstrap, jQuery, and other JS frameworks React JS
• Development experience of UI (layouts, animations, etc.)
• Good understanding of Design and Architecture Patterns
• Understanding of iOS and Android Code signing process and deployment model
• Understanding of Unit Testing, Debugging Methodology used in React Native Apps
• Understanding on integration of native modules with React Native code
• Experience with caching and scaling techniques

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.