Customer Support Executive -- Domestic Process

 Roles & Responsibilities:

Identify and generate high-quality leads through cold calling. Manage the sales pipeline, track opportunities, and monitor progress. Build and maintain strong relationships with potential and existing clients. Maintain accurate and up-to-date records of leads and customer interactions.

Desired Profile:

1-2 years of experience in lead generation or sales.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team

Location: Saket, Delhi, India (Hybrid, On-site)

Company: Identicube LLP

Experience: 3-5 Years

About Identicube LLP: Identicube LLP is a leading creative agency based in Delhi, specializing in Animation (2D/3D), Experience Design, User Research, Strategy Planning, and Branding. We are dedicated to transforming ideas into captivating visual experiences, helping brands connect with their audiences in meaningful ways. Our team of designers, artists, and strategists work together to create innovative and impactful solutions.

Job Summary: Identicube LLP is seeking a motivated and creative 3D Generalist to join our team. The ideal candidate will have a strong passion for animation, a keen eye for detail, and a willingness to learn and grow in a collaborative environment. You will work closely with our experienced animators and designers, contributing to real projects while developing your skills.

Key Responsibilities:

• Assist in creating high-quality 3D animations for various projects, including branding, advertising, and immersive experiences.
• Collaborate with the creative team to develop animation concepts that align with project objectives.
• Require support throughout the 3D Pipeline including Modelling, Texturing, Lighting, Camera Animation, and Rendering.
• Have basic knowledge of 3D Motion Graphics.
• Participate in team meetings, brainstorming sessions, and project reviews.
• Apply feedback to improve animations, ensuring they meet the required standards.
• Stay updated on the latest animation techniques and tools, contributing fresh ideas to the team.

Qualifications:

• Completed a degree in Animation, Fine Arts, Graphic Design, or a related field.
• A strong portfolio showcasing your 3D animation work, even if it’s from academic projects.
• Proficiency in animation software such as Blender and 3Ds Max, Cinema 4D, Octane Renderer, Redshift Renderer
• Basic understanding of animation principles, including timing, weight, and movement.
• Eagerness to learn, adapt, and take on new challenges in a fast-paced environment.
• Good communication skills and the ability to work collaboratively.

Preferred Skills:

• Familiarity with Unreal Engine or other real-time animation platforms.
• Should have knowledge of environment design, Product Visualization and 3D Motion Graphics.
• Knowledge of Blender and 3Ds Max, Cinema 4D, Octane Renderer, Redshift Renderer
• Experience in 3D modeling, rigging, or texturing.
• Interest in branding, advertising, and experience design.

What We Offer:

• A hands-on learning experience in a creative and dynamic work environment.
• Mentorship from experienced professionals in the animation and design industries.
• Opportunity to work on real projects and build your portfolio.
• Competitive Salary.

Roles and Responsibilities:

• Acquire and activate travel agents through various channels like office visits, telephone, email, social networks, events & meetings.
• Establish, grow, and maintain commercial ties with travel agents—both current and potential—in the designated territory to attract new partners for our services.
• Create a sales funnel, identify the right leads, define long-term goals, and engage in strategic business planning.
• Align sales activities with tele-sales team, product, marketing, and customer success team.
• Build in-depth understand of our products and give demos or solve product queries to convert agents.
• Attend road shows, trade fairs and other travel industry events.
• Maintain and analyse data.
• Stay updated on industry insights and opportunities for strategic planning and growth.

Experience and Skills you MUST have:

• At least 4 years sales experience in the travel industry
• Excellent communication and interpersonal skills
• Ability to build relationships
• Prior experience in acquiring travel agents or in visas or insurance is a big plus
• Proficient with using CRMs and google sheets
• Ability to handle pressure

Job Details:

 Generate potential client leads by contacting investors and wealth professionals that have communicated interest in evaluating MProfit’s products

 Follow up with potential client leads as a point-of-contact to address their requirements, schedule online demos and provide assistance to help them evaluate MProfit products seamlessly

 Follow up with new clients to ensure a smooth post-sales client onboarding experience

 Follow up with existing clients regarding client feedback, subscription renewals and issue resolution

 Work with MProfit Support Team regarding assignment of client support requests and communication of client feedback

Job Requirements:

 Candidate with 0-2 years of experience

 Excellent verbal and written communication.

 Fluency in English and Hindi; knowledge of other languages is a plus

 Graduate with excellent academic results with good logical thinking

 Proficiency with Microsoft Office products such as Excel and Word

 Knowledge of multiple languages is an added advantage

The Role

Provides project leadership to team on small to medium-sized projects in areas such as product development, research, process development and organizational development. Work collaboratively with Project Management Leader to run the projects smoothly and Keeps management and stakeholders informed of schedules, priorities, and problems. Prepares and executes translation projects. Does not typically have management responsibilities such as hiring, performance appraisals, and pay reviews; however, may assist with such decisions and activities.

• Leads project team to ensure that projects are completed on time and according to requirements.
• Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed.
• Facilitates communication upward and across project teams including project status, risks, justifications for variances.
• Serves as a focal point for other departments on project status or other project information.
• Develops, maintains and communicates Project Plans and executes projects according to the developed plans.
• Performs Internationalization and translation project intakes and coordinates findings with development teams.
• Performs technical translation project preparations, project execution and translation deliveries.
• Assigns project team and/or ensures that the project team assigned has skills and qualifications needed.
• Other duties as assigned.

• Bachelor's degree in business, software engineering or computer science, or equivalent.
• Overall 5 - 7 Years of experience in Project management.
• Required 2-5 years of technical experience in software development and/or software project management and/or translation project management.
• Ability to prioritize projects and activities to ensure completion of projects on time and within budget.
• Good management skills with knowledge of software translation processes and their interdependence.
• Good knowledge of translation processes like technical preparation, translation execution, QA.
• Excellent organizational, analytical, decision making and communications skills.
• Excellent skills in presentation/spreadsheet/collaboration software.  
• Familiar with Project Management tools.
• Excellent English skills, verbal and written. Fluent in at least one other language.

Requirement :

• Good knowledge of Java and Spring F/W (Spring Boot, Spring Security, Spring ORM, Spring Rest, Spring Cloud)
• Good knowledge of relational database design and query via both SQL and ORM (hibernate, spring data)
• Good knowledge of ElasticSearch or other document-oriented database
• Good knowledge of Microservice architecture, including REST API design
• Good knowledge of asynchronous data pipelines using Kafka or AWS SNS/SQS or similar modern messaging framework
• Good knowledge of AWS or other public cloud environment
• Hands-on experience with Redis Cache, Memcache or Ehcache
• Good knowledge of domain-driven design is a huge plus
• Web services & API standards (REST/OAuth/JSON)

• Excellent communication and problem-solving skills,
• Strong analytical skills Ability to turn business requirements into technical concepts and code,
• Minimum 3 - 6 years experience in software development in general with 3 years in complex web applications using SAP UI5,
• Software architecture knowledge of enterprise applications is a must
• Experience with Web - Technologies (SAP UI5, HTML5, CSS3, JS, REST - WS) is a must
• Experience with SAP Mobile Platform as well as SAP Web IDE is a plus
• Knowledge and experience with user experience and design concepts is a plus

• Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues 
• Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner. 
• Participate in solution development and publications for the company knowledge base resources 
• Report common user issues, suggest product improvements and convey important product feedback 
• Formulate action plans (technical and operational) for analyzing and resolving reported product issues 
• Stay updated on all product features- current, new & in the pipeline. Work closely with the Product 

Our Ideal Candidate:

• Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role 
• Preferably someone from Engineering / MCA background
• Possesses thorough knowledge of Javascript, CSS & HTML 
• Gets a thrill in solving everyday problems. 
• That zeal to not let go of a customer without a solution. 
• Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies   
• Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis 

We are searching for a Senior Full Stack developer to help us to work on our Client projects.

Job Responsibilities--

• Experience with developing real-time application & advance level web projects & mobile apps.
• Strong understanding of front-end technologies, such as HTML5 and CSS3
• Good working experience in advanced JavaScript libraries and frameworks, such as React.js, Node.js, Mobx, Bootstrap, Next.js
• Experience with working with Git(hub)
• Care deeply about clean and functional code
• Experience in Github & AWS a big plus.
• Passionate about learning and staying up to date with the latest technologies
• Are particular about details.
• Project Management Skills.

Benefits:

• Work from home
• Internet Reimbursement

Schedule:

• Monday to Saturday

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)
• Masters

Experience:

• React: 2-3 years (Required)
• Node.js: 2-3 years (Required)
• Total Work: 2-4 years (Required)
• MongoDB: 2-4 Years years (Required)
• PHP (CI & Laravel) : 2-4 Years (Required)
• Good Project Management Skills.