OneFin

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

Responsibilities:

• Design and implement backend infrastructure and APIs.

• Write high quality code that is robust, readable and scales.

• Possess the drive to dive deep. thrive and progress even in ambiguous situations.

• Encourage and support knowledge sharing within teams and external groups.

• Troubleshoot & debug applications.

• Adopt problem solving as a way of life - always go to the root cause.

• Collaborate with the team to discuss and implement ideas.

• Build responsive, robust and optimised applications.

Requirements:

• Passionate about building backend systems.

• Desire to explore new ideas, open to other ideas as well.

• Love for writing clean, beautiful, readable and testable code.

• Experience in designing extensible DRY code.

• Our stack is based on Django, Python3 Celery, Angular and Postgres.

• We expect you to have a good understanding of Python. It's even better if you are familiar with some of Git. Django, Celery, Redis and Unix Shell.

Responsibilities

• Work closely with the design and backend team to build and develop web applications for our forward-thinking products.
• Design large-scale systems with high complexity to support our high throughput applications.
• Understand how to leverage infrastructure for solving such large-scale problems.
• Develop tools and contribute to open source wherever possible.
• Adopt problem-solving as a way of life - always go to the root cause.
• Develop scalable front-end engineering, for the largest FinTech companies in India who use our product.
• Actively think about improving UX and UI.
• Collaborate with the team to discuss and implement ideas.
• Build responsive, robust, and optimized applications.

• Professional development experience with Angular 10
• At least 1-2 years of JavaScript development experience for web applications.
• Strong eye for design, UI, and UX.
• Passion for front-end development.
• Willingness to learn and experiment with new technologies.

We are looking for a talented Front-end Engineer capable frontend developer to join OneFin!

Responsibilities

• Work closely with the design and backend team to build and develop web applications for our forward-thinking products.
• Design large-scale systems with high complexity to support our high throughput applications.
• Understand how to leverage infrastructure for solving such large-scale problems.
• Develop tools and contribute to open source wherever possible.
• Adopt problem-solving as a way of life - always go to the root cause.
• Develop scalable front-end engineering, for the largest FinTech companies in India who use our product.
• Actively think about improving UX and UI.
• Collaborate with the team to discuss and implement ideas.
• Build responsive, robust, and optimized applications.

• Professional development experience with Angular 10
• At least 1-3 years of JavaScript development experience for web applications.
• Strong eye for design, UI, and UX.
• Passion for front-end development.
• Willingness to learn and experiment with new technologies.

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.

You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.

You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!

Responsibilities

• Understand and explain APIs to clients.
• Help clients integrate OneFin APIs.
• Research and identify solutions to issues during integration.
• Escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Become a product expert for clients.
• Configure OneFin system for customized usage by clients.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
• Automate solution of common issues using Python.
• Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

• BS/B.Tech. in Computer Science, Engineering, or equivalent.
• Strong verbal and written communication skills.
• Experience in writing code in Python.
• Understanding of web based systems.
• Proficient in understanding and writing JSON.
• Experience in SQL databases.
• Experience working with REST APIs.

• Excellent analytical skills, passion for pinning down technical issues, and solving problems.
• Enjoys a fast-paced startup environment.