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Customer Success Manager
Customer Success Manager
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Customer Success Manager

Neena John Kurian's profile picture
Posted by Neena John Kurian
1 - 4 yrs
₹5L - ₹9L / yr
Hyderabad
Skills
Onboarding
Customer Success
Customer Retention
Customer Support
SaaS
Client Management
Implementation


  • Manage a portfolio of accounts and drive adoption, renewal, and expansion
  • Monitor account health and take proactive steps to drive engagement
  • Build meaningful relationships across multiple communication channels
  • Be the voice of the customers and champion their interests internally.
  • Work closely with the Product and Engineering teams to build what helps your customers.
  • Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates
  • Conduct product onboarding, training sessions, and ongoing check-ins

Requirements:


  • Undergraduate degree in any discipline
  • 1–3 years of SaaS experience in a customer-facing role
  • Fluent in written and spoken English
  • Strong problem-solving skills and ability to work under pressure
  • Smart, scrappy, and self-sufficient—able to figure things out
  • High-energy, confident, humble, and receptive to feedback
  • Adaptable and resilient in a fast-paced startup environment
  • Growth-minded with a desire to learn and expand your skill set
  • Motivated by impact and ownership


Why Optmyzr:

• A team that cultivates an environment of trust and understanding - for both customers and employees.

• Focus on high quality product development, efficiency, and building what will sell.

• Informal work environment, where people like to be mentors instead of managers.

• Very flexible and understanding team - with initiatives like “Select your own holiday list.

• Cool unorthodox perks like “Wanderlust” - where the company comps a vacation trip for employees.

• Completely bootstrapped and profitable business model, that allows us to decide our own priorities.

• Strong belief in growing sustainably, nurturing people, and having a work environment that has a happy and positive vibe.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Optmyzr

Founded :
2013
Type :
Product
Size :
20-100
Stage :
Profitable

About

Optmyzr is a fast moving, profitable, and stable B2B SaaS startup. We have been in business for 6+ years, profitable from year 1, and our team is comprised of amazing folks with experience at Google, Microsoft, Amazon, and so on. We are a developer focussed team with end to end ownership of our features. We have offices in 4 countries - this position is for our main development center which is in Hyderabad.


Optmyzr is a product company and we do not offer outsouring services. This gives us a lot of control over the design, as well as how we as a team choose to build features. Of course - with great power comes great responsibility!

 

We are featured in the Inc 5000 list of fastest growing companies in the USA for 3 years in a row.

 

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Connect with the team

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Geetanjali Tyagi
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Manas Garg
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Juan Carlos Aristimuño
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Neena John

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Shubham Vishwakarma

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