Optiontown

Location: New Delhi, India

Shift: (aligned with US / international time zones) -2pm TO 8:30 pm, 11 pm to 830am IST

Experience: Minimum 5+ years

Employment Type: Full-time

Role Overview

We are seeking a highly capable Executive Assistant (Night Shift) to support senior leadership in working with global teams and international stakeholders. This role requires excellent English communication skills, strong organisational discipline, and the ability to operate independently outside IST business hours.

The ideal candidate will be confident handling calls, emails, scheduling, and task coordination across time zones with professionalism and accuracy.

Key Responsibilities

Executive & Global Coordination

Provide dedicated administrative support to senior executives during night shift hours

Manage calendars and scheduling across multiple global time zones

Coordinate international meetings, calls, and virtual conferences

Communication & Stakeholder Interaction

Handle calls, emails, and messages from global clients, partners, and internal teams

Represent leadership professionally in all verbal and written communications

Draft and respond to emails, follow-ups, and summaries with clarity and precision

Task & Priority Management

Track action items from meetings and communications

Maintain structured task lists and ensure timely follow-ups

Coordinate with day-shift teams to ensure continuity and handover

Administrative Operations

Manage documents, records, and confidential information securely

Support general administrative and operational requirements during night hours

Required Qualifications & Skills

Minimum 8+ years of experience as an Executive Assistant or similar role

Outstanding spoken and written English skills (mandatory)

Strong ability to communicate confidently with international stakeholders

Excellent organizational and multitasking capabilities

Ability to work independently with minimal supervision

Proficiency in MS Office / Google Workspace

High professionalism, discretion, and reliability

Preferred Attributes

Prior experience working night shifts or with global teams

Strong ownership mindset and proactive problem-solving ability

Ability to manage pressure and prioritize effectively

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Job Summary:

We are looking for a dedicated and customer-focused "Reservation Operations Executive"

" With at least 1 year of experience in flight reservations and ticketing. The ideal candidate will be responsible for assisting customers with bookings, managing ticketing operations, and delivering exceptional customer service while ensuring compliance with airline and company policies.

Key Responsibilities:

Assist customers in booking domestic and international flights.

Process ticket reservations and issue electronic tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.

Handle ticket modifications, cancellations, rebooking's, and refunds efficiently.

Respond to customer inquiries and resolve issues related to flight reservations.

Coordinate with airlines and travel suppliers to provide accurate and updated information.

Stay informed about airline policies, fares, and industry trends.

Follow standard operating procedures and company compliance guidelines.

Ensure high levels of customer satisfaction through professional service delivery.

Qualifications:

Minimum 0 years of experience in travel/ticketing or a similar role.

Proficiency in GDS systems (Amadeus, Sabre, Galileo).

Strong knowledge of airline codes, fares, and flight regulations.

Excellent communication and customer service skills.

Ability to multitask and work in a fast-paced environment.

High attention to detail and accuracy in ticketing operations.

Skills Required:

Expertise in GDS platforms (Amadeus, Sabre, Galileo).

Strong interpersonal and communication skills.

Problem-solving and conflict resolution abilities.

Teamwork and collaboration.

Ability to perform under pressure and handle difficult situations calmly.

Job Types: Full-time, Permanent

Benefits:

• Internet reimbursement

We are seeking a skilled Flutter Developer with a strong command of Dart, REST API integration, and UI/UX enhancements. The ideal candidate will have experience with redesigning UI components to improve the user experience while leveraging MVM and MVVM architectural patterns.Additionally, a knowledge of Java, JSP, Servlets, AJAX, SOAP, and REST APIs will be considered a plus. Familiarity with SVN for version control management and production-level deployment is also essential.

Responsibilities:

Develop, maintain, and enhance mobile applications for iOS and Android using Flutter.

Collaborate with design teams to redesign UI components for improved usability, aesthetics, and performance.

Implement responsive design practices to ensure a seamless user experience across various devices and screen sizes.

Integrate REST APIs and ensure smooth communication between mobile apps and backend services.

Apply MVM and MVVM architectural patterns for scalable, maintainable app development.

Collaborate with backend teams for API integration and optimize app data handling.T

roubleshoot, debug, and resolve issues related to performance, UI bugs, and API interactions.

Manage version control processes using SVN, including handling code branches, merges, and revisions.

Set up CI/CD pipelines for streamlined testing, building, and deployment processes.

Oversee production-level deployment, including Google Play and App Store submissions.Write unit and widget tests to ensure stability and reliability.

Stay updated on the latest Flutter, Dart, and mobile development trends.

Required Skills:

Proficiency in Dart programming and experience building mobile applications using Flutter.

Strong experience in UI/UX design and redesigning UI components for improved user experience and performance.

In-depth knowledge of MVM and MVVM architectural patterns for scalable and maintainable Flutter apps.

Strong experience with REST API integration, including handling JSON data in Flutter applications.

Familiarity with state management solutions such as Provider, Riverpod, or Bloc etc.

Experience using SVN for version control management, including handling branches, merges, and revisions.

Solid understanding of unit testing and widget testing in Flutter.Knowledge of CI/CD tools and practices for efficient app testing and deployment.

Experience with production-level deployment processes for App Store and Google Play submissions.

Preferred Qualifications (Plus Points):

Java development experience, particularly in building backend services.

Knowledge of JSP, Servlets,AJAX and web application development.

Familiarity with SOAP and REST APIs for integrating backend services with mobile apps.

Experience with cloud services such as Firebase, or Google Cloud Console for backend integration.

Understanding of mobile app authentication (OAuth, JWT) and API security practices.

Familiarity with native Android/iOS code and experience working with Flutter plugins.

Strong understanding of mobile app performance optimization and debugging techniques.

Education & Experience:

Bachelor’s Degree from IIT, DTU, BITS in any Engineering field (required).

Preference for an additional MBA degree from a top business school.3-7 years of experience in Flutter development, with a strong focus on UI enhancements, version control management, REST API integration, and SVN.

Additional experience with Java, JSP, Servlets, AJAX, SOAP, and REST APIs will be highly regarded.

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Paid time off
• Provident Fund