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Process Executive
Yesminds Global Solutions's logo

Process Executive

Shruthi PN's profile picture
Posted by Shruthi PN
0 - 1 yrs
₹2L - ₹3L / yr
828,General Thimmaih road, Vijaynagar 1st stage, Mysore
Skills
Customer Support
Communication Skills

We are seeking a dynamic and dependable Process Executive to be part of our US voice process team. In this role, you will oversee live operations, manage customer interactions, and coordinate with service partners across the United States. The ideal candidate will be an effective communicator, comfortable handling multiple tasks at once, and able to remain composed in fast-paced situations.

Responsibilities

Answer and make calls to assist customers with their service requests.

Confirm and record accurate details such as service type, customer location, and contact information.

Allocate tasks to service providers based on availability and capability.

Monitor ongoing jobs to ensure timely completion and a positive customer experience.

Communicate updates, timelines, and resolutions clearly to customers and partners.

Update internal systems with accurate, real-time notes and job status.

Escalate delays, issues, or cancellations to supervisors as needed.

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Yesminds Global Solutions

Founded :
2022
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

N/A

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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