Process Executive

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

JOB DESCRIPTION – PROCESS COORDINATOR

JOB OVERVIEW:

We are looking for an active, smart, proactive, and client-focused Process Coordinator who can effectively manage core operations, coordinate with internal teams and clients, identify opportunities for process improvement, and contribute to business growth through smart cross-selling and solution-selling approaches.

The ideal candidate should have strong communication and coordination skills, take ownership of tasks, be proactive during meetings, and have the ability to manage multiple responsibilities efficiently.

Key Responsibilities:

• Manage and coordinate day-to-day core operational processes to ensure smooth and timely execution.
• Act as a key point of contact for clients, maintaining professional communication and ensuring their requirements are properly understood and addressed.
• Coordinate with internal teams to ensure tasks, deliverables, and client requirements are assigned and completed within timelines.
• Proactively participate in client and internal meetings, contribute ideas, ask relevant questions, and ensure important action points are captured.
• Prepare and circulate Minutes of Meeting (MOM) with clear discussion points, decisions, responsibilities, and deadlines.
• Assign tasks to respective team members and follow up regularly to ensure timely completion.
• Prepare and maintain daily, weekly, and monthly reports related to operations, tasks, client requirements, and team performance.
• Monitor ongoing processes and identify gaps, bottlenecks, and areas for improvement.
• Contribute proactively to process optimization and improvement initiatives to increase efficiency and productivity.
• Maintain accurate and updated CRM records, including client interactions, follow-ups, requirements, tasks, and status updates.
• Understand client requirements and proactively suggest relevant services, solutions, or value-added offerings wherever applicable.
• Identify opportunities for smart cross-selling and solution selling without compromising client relationships.
• Maintain regular follow-ups with clients and internal teams to ensure smooth project/process execution.
• Escalate issues, delays, or operational challenges to the concerned stakeholders in a timely manner.
• Ensure proper documentation and tracking of processes, tasks, meetings, and client communications.

Requirements& Qualifications:

.

• :Excellent verbal and written communication skills.
• Strong client handling and relationship management skills.
• Highly proactive, energetic, and solution-oriented approach.
• Strong coordination, task management, and follow-up skills.
• Ability to confidently participate and contribute in meetings.
• Good understanding of CRM processes and customer lifecycle management.
• Strong analytical and problem-solving abilities.
• Ability to identify opportunities for cross-selling and solution selling.
• Proficiency in MS Excel/Google Sheets, MS Office/Google Workspace, and CRM tools..
• Strong ownership, accountability, and attention to detail.

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

🚀 We're Hiring: Customer Support Executive

Join WorkBuddyHR – Help Us Transform HR for Modern Businesses

At WorkBuddyHR, we're building the next generation of HRMS software that helps startups and growing businesses automate HR operations, simplify employee management, and make smarter decisions through powerful insights.

If you're passionate about helping people, solving problems, and creating exceptional customer experiences, we'd love to have you on our team!

📍 Location: Bengaluru (Work From Office)

💼 Role: Customer Support Executive

🕒 Employment Type: Full-Time

💰 Compensation

• ₹20,000 Fixed Salary
• Attractive Performance Incentives
• Career Growth Opportunities based on your performance

🌟 What You'll Do

• Be the first point of contact for customers through phone, email, WhatsApp, and chat.
• Resolve customer queries with empathy and professionalism.
• Guide customers on using WorkBuddyHR effectively.
• Conduct product onboarding sessions for new clients.
• Coordinate with the technical team to ensure timely issue resolution.
• Build long-term relationships with customers and ensure high satisfaction.
• Identify opportunities for renewals, referrals, and product adoption.
• Capture customer feedback and help improve our product.

✅ What We're Looking For

• Graduate in any discipline.
• 0–2 years of experience in Customer Support, Customer Success, or a similar role.
• Excellent communication skills in English (Hindi and Kannada are a plus).
• Positive attitude with strong problem-solving skills.
• Customer-first mindset and willingness to learn.
• Basic computer knowledge and familiarity with MS Office or Google Workspace.

🎯 Why Join WorkBuddyHR?

✨ Be part of an ambitious HR Tech startup from its early growth stage.

✨ Work with a passionate and supportive team.

✨ Learn SaaS, customer success, and enterprise client management.

✨ Make a real impact by helping businesses improve their HR operations.

✨ Fast career growth for high performers.

📩 Ready to Join Us?

WorkBuddyHR

Automation that works. Insights that matter.

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

About the Role:

We are looking for a Customer Success Executive to manage day-to-day customer support, relationship management, and retention for our growing D2C wellness business. The ideal candidate should have strong communication skills and a genuine sense of empathy, while ensuring every customer has a smooth, satisfying experience with our brand.

Key Responsibilities:

1. Manage day-to-day customer interactions across email, chat, and calls.

2. Respond to customer queries and concerns accurately and promptly.

3. Maintain and update customer records and interaction history on our CRM.

4. Track customer satisfaction and health metrics; flag at-risk or unhappy customers proactively.

5. Handle escalations and difficult conversations with empathy and sound judgment.

6. Educate customers on product usage, ingredients, and routines to improve outcomes and encourage repeat purchases.

7. Coordinate with the operations/logistics team on order issues, returns, and delivery concerns.

8. Collect and organize customer feedback and share actionable insights with the product and marketing teams.

9. Maintain and improve FAQs, help documentation, and response templates.

10. Monitor reviews and ratings across marketplaces (Amazon, Flipkart, website, social media, etc.) and respond where required.

Other requirements:

• Experience in customer support, customer success, or a related role (Not Mandatory but is an added advantage).
• Excellent verbal and written communication skills.
• Hands-on experience with CRM or helpdesk tools.
• Working knowledge of MS Excel or Google Sheets.
• Close attention to detail and accuracy in maintaining customer records.
• Ability to work independently and manage multiple conversations.
• Experience in a D2C, e-commerce, or wellness/health company is an added advantage.
• High level of empathy and patience.
• Strong ownership and accountability.
• Organized and detail-oriented approach.
• Willingness to learn and grow in a fast-paced startup environment.

Annual CTC: ₹ 2,50,000 / year.

Work-in-office role - Near Kudlu Gate Metro Station.