Customer Support Associate

Mandatory

·  Experience in Research, Design, Architecting high-performance iOS applications & saw commercially successful scale.

·  Must have built applications individually (end-to-end).

·  Have Experienced in Swift, Objective C, Cocoa framework, UIKit, Core Location, GCD, Auto Layout, Xcode & iOS applications.

Job Details

- Job Title: Sales Head

- Industry: FMCG, Consumer Products & Energy Industry

- Function: Sales/Business Development

- Experience Required: 8-12 years

- Employment Type: Full Time

- Job Location: Bhubaneswar

- CTC Range: Best in Industry

Role & Responsibilities

The Inverters Business Head, Odisha will lead and scale Direct-to-Customer (D2C) operations. This role involves overseeing branch-level P&L, managing high-performing teams, and capitalizing on strategic opportunities such as the PM Surya Ghar Yojana.

What you will be expected to do:

• Lead and manage all D2C grid-tied inverter branches within Odisha, starting from the flagship branch in Balangir.
• Manage and mentor a team of Area Business Managers (ABMs), Associate Regional Managers (ARMs), Process Associate and commission-based agents (EOs).
• Establish and optimize processes for customer prospecting, sales conversion, installations and after-sales service.
• Oversee the entire customer lifecycle, from initial inquiry to installation and support.
• Drive business growth, profitability, and market share expansion in the region.
• Develop and implement strategic plans to achieve sales targets and enhance brand visibility.
• Collaborate with cross-functional departments to ensure seamless execution.
• Ensure compliance with relevant regulations, industry standards, and company policies.
• Cultivate strong relationships with DISCOMs, government agencies, and channel partners.
• Ensure operational excellence in all aspects of the PM Surya Ghar Yojana, including subsidy frameworks.

Ideal Candidate

• Strong State / Regional Sales Leadership Profile (D2C, preferable Solar /Energy sector)
• 8+ years of experience in business development, with strong D2C exposure
• Must have experience managing multi-branch or district-level operations with ownership of revenue growth and execution
• At least 2 years of experience in D2C sales industry
• Must have exposure to branch-level revenue ownership, P&L and market expansion responsibilities
• Understanding of PM Surya Ghar Yojana, subsidy mechanisms, and DISCOM regulations
• Fluency in Odiya is mandatory
• Candidate must be comfortable operating from Balangir, Sambalpur, Jharsuguda, or anywhere in Western Odisha
• D2C product companies (Solar/Energy sector preferred)
• This role will be an equal mix of IC and team management responsibilities
• People management experience, leading Area Managers, Sales teams or field agents with demonstrated team scaling
• Understanding of solar rooftop, inverter ecosystem, including installation lifecycle and customer conversion funnel
• Preferred (Education): Engineering background preferred; MBA is a plus
• Preferred (Market Exposure): Prior experience working in Odisha solar market will be a strong advantage

Role: Public Relations Officer / Field Marketing Executive

Gender: Male

Job Type: Full-time

Job Responsibilities

• Perform field work and outdoor marketing activities
• Promote company services to students/customers
• Build and maintain good public relations
• Conduct marketing & promotion campaigns
• Support sales and conversion activities
• Collect leads and follow up with potential clients
• Coordinate with internal team for daily targets
• Submit daily field work reports

Requirements

• Male candidates only
• Any degree / Diploma / 12th pass
• Fresher or experience in field marketing / sales / promotion
• Good communication skills
• Willing to do field work
• Two-wheeler preferred

ob Title: Presales Associate – US Shift (Work From Home)

Company: Bhanzu

Location: Remote (India)

Job Type: Full-time

Work Hours: Night Shift – 6:00 PM to 7:00 AM IST

Salary: ₹3.8 LPA (Fixed) + Uncapped Incentives

Experience Required: 0–2 years (Freshers Welcome)

Start Date: Immediate Joiners Preferred

About Bhanzu:

Bhanzu is India’s fastest-growing EdTech startup, founded by Neelakantha Bhanu, the World’s Fastest Human Calculator. We’re on a mission to help students fall in love with math and become confident problem solvers across the globe.

Job Overview:

We’re looking for enthusiastic and goal-driven Presales Associates to join our US Shift team. You’ll be the first point of contact for leads from the U.S., guiding them through the initial steps of their learning journey with Bhanzu. This role is remote and night shift only.

Key Responsibilities:

• Make outbound calls to warm U.S.-based leads and respond to callback requests
• Engage prospects via WhatsApp and email
• Explain Bhanzu’s math learning programs clearly and effectively
• Encourage leads to book and attend free trial classes
• Maintain and update lead status accurately in the CRM system
• Coordinate with internal teams for smooth handovers and follow-ups

Who Should Apply:

• Freshers or professionals (0–2 years) looking to build a career in sales, EdTech, or customer success
• Candidates who are comfortable with night shifts and can communicate fluently in English
• Individuals who enjoy connecting with people and have a flair for convincing conversations

Requirements:

• Excellent English communication (verbal & written)
• Basic computer skills and ability to learn tools like CRM
• Self-motivated, target-driven attitude
• Must have a personal laptop and stable internet connection
• Comfortable working 6 days/week in a night shift (6 PM to 7 AM IST)

Perks & Benefits:

• Fixed salary + uncapped performance-based incentives
• 100% remote work setup
• Real-world exposure to global customers
• Rapid learning in sales, communication, and CRM tools
• Energetic, startup environment with supportive mentors
• Opportunity to be part of a fast-scaling global EdTech brand

Gather, analyze, and document business requirements from stakeholders, ensuring clarity and completeness.

Translate business needs into detailed technical requirements for the development team.

Collaborate with cross-functional teams, including product managers, developers, and designers, to ensure successful project execution.

Monitor and evaluate project progress, ensuring alignment with business objectives and timelines.

Conduct in-depth data analysis to identify trends, derive actionable insights, and provide strategic recommendations.

Prepare comprehensive reports, presentations, and documentation for management and stakeholders.

Identify potential risks and propose mitigation strategies to ensure project success.

We are seeking a highly skilled and experienced Director of Growth to lead our company's growth initiatives and drive measurable results across various marketing channels. The ideal candidate will have a proven track record in performance marketing. Experience in brand building & influencer marketing is a huge plus.

As the Director of Growth, you will be responsible for developing and executing strategies to acquire paid customers and improve ROAS to maximize revenue growth across multiple channels.

About the product which needs to be sold:

• English proficiency is an aspiration for the majority of the Indian population, yet access to quality English learning resources remains limited. 
• Our spoken English product aims to address this gap by offering a 24/7 AI tutor accessible to anyone with a mobile device at an extremely affordable price.
• This is an affordable offering (<Rs.5000 ticket size) targeting the masses. 
• This product has the potential to transform the lives of hundreds of millions of people by granting them access to a top-notch English tutor.

Desired Previous Experience:

First-principled problem-solving experience across growth functions at fast-paced hyper growth startups.

At Supernova we sell affordable products to the masses, Experience selling to mainstream India and not just the top 5% is preferred.

Ours is also a low LTV product (<10k LTV) so we need our CACs to be at Rs.1000 or so, which is where we are today. So knowing how to target the masses and get conversions at low CACs and good ROAS is preferred.

Experience in handling performance marketing channels - Facebook Ads, Google Ads, etc., preferably in an Edtech startup.

Experience in working with influencers and running high quality influencer marketing campaigns for brand building and acquisition will be preferred, though not mandatory.

Experience in developing content and content marketing strategies to build a brand and get leads via social media channels like Facebook, Instagram, LinkedIn and others to drive growth.

Experience with brand building: Linked in posts of founders, Product videos to create excitement will be preferred, though not mandatory.

Familiarity with Whatsapp-based growth strategies and funnels will be preferred, though not mandatory.

Experience in offline marketing and working with tier 2 & 3 consumers will be preferred, though not mandatory.

Roles and Responsibilities:

Develop and execute a comprehensive growth strategy:

Collaborate with the executive team to define growth goals and objectives.

Identify key performance marketing channels, including Facebook Ads, Google Ads, and others, to drive customer acquisition and revenue growth.

Create and implement data-driven strategies to optimize campaign performance, conversion rates, and return on investment (ROI).

Performance marketing and advertising:

Oversee and manage all performance marketing channels, including Facebook Ads and Google Ads, to drive targeted traffic, conversions, and revenue growth.

Develop and implement A/B testing strategies to optimize campaign performance and improve key metrics such as click-through rates (CTR), cost per acquisition (CPA), and return on ad spend (ROAS).

Analyse campaign data, generate insights, and provide recommendations for ongoing optimization and improvement.

Brand building and positioning:

Develop and execute brand-building strategies to enhance brand awareness, perception, and customer loyalty.

Work closely with the marketing and creative teams to ensure brand consistency across all touch points, including advertising campaigns, social media channels, and content marketing initiatives.

Monitor industry trends, market competition, and customer preferences to inform brand positioning and differentiation strategies.

Influencer marketing and partnerships:

Identify and collaborate with relevant influencers, bloggers, and industry partners to drive brand awareness, reach new audiences, and generate meaningful engagement.

Develop and manage influencer marketing campaigns, including negotiation, contract management, and performance tracking.

Track and analyse the effectiveness of influencer campaigns and partnerships, making data-driven decisions for future collaborations.

Social media management: (Not mandatory but a good to have)

Oversee the company's social media presence across various platforms, including content strategy, community management, and engagement.

Monitor social media performance, analyze metrics, and generate insights to optimize content strategy and drive engagement and growth.

Stay up-to-date with social media trends, platform updates, and emerging technologies to leverage new opportunities for growth.

KPIs:

Reducing Customer Acquisition Costs

Revenue Growth

User Growth

Core Responsibilities

• Apply appropriate analysis and optimization techniques to scale media campaigns on Facebook.
• Run both regular as well as retargeting campaigns on Facebook.
• Use data from Facebook as well as our internal data tools to expand, evolve, and optimize paid social media campaigns.
• Run multivariate tests in order to determine highest performing creatives.
• Staying current with best practices, strategies, and industry standards related to social media marketing.
• Stay on top of Facebook Ad Policies
• Optimising various campaigns.
• Managing and setting KPI’s for affiliates
• Reducing CPA and CPD through all acquisition sources.

• Preparing Scope of Work and Project Plans for the Solution.
• Preparing High Level & Low Level designs as per proposed Solution.
• Design and Implementation of Routing and Switching technologies.
• Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI, VMware NSX.
• Campus LAN and Wireless design, Implementation and Troubleshooting.
• Design and implementation of software defined campus network e.g. Cisco DNA, SD-Access
• Design, Implementation of WAN, and SDWAN Technologies.
• Hands on experience on WAN optimization technologies.
• Troubleshooting and repairing network issues, as well as developing, applying
• Hands on experience on WAN optimization technologies.
• Troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies
• Monitoring and performing routine tests on an assigned system and reporting results.
• Identifying opportunities for continuous improvements
• Contributing and producing regular status reports as required
• Provide resolution to project or customer issues, following proper escalation procedures, in a timely fashion
• Create project documentation and procedures
• Excellent communication (written and oral) and interpersonal skills
• Knowledge and experience of ITIL based service processes: Incident Management, Change Management, Release Management, Problem Management, etc.

• Identifying broader trends and filling category gaps
• Supplier relationship building
• Handling merchandising operations
• Coordinating with marketing, supply chain, catalog team, finance/ commercial and other functions of the organization
• Catalog monitoring
• Discount monitoring

Desired Candidate Profile

• 4 - 10 years of experience
• Good analytical skills
• Willingness to learn, innovate, take initiatives, think beyond what is conventional and accepted and the ability to work in a flat organization
• Strong analytical aptitude in problem solving
• Proven track record of finding innovative solutions to business problem
• Previous work experience in E-Commerce companies