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Lead Application Support
Lead Application Support
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Lead Application Support

Kajal Singh's profile picture
Posted by Kajal Singh
5 - 10 yrs
₹5L - ₹12L / yr
Faridabad
Skills
Customer Relationship Management (CRM)
SaaS
Customer Support
Client Management
Key account management
Time management
Adaptability
Customer Success
Customer Retention

What's the opportunity?


We are looking for a Lead Application Support professional with excellent communication skills to join Sriggle, a company that develops SaaS-based software solutions for the travel industry.


Requirements


What will I be doing?

  • Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
  • Serve as primary escalation contact for high priority support cases, including overall triage management.
  • Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives.
  • Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
  • Hire and train support team to provide effective customer communications.
  • Be proud of what you work on, obsess about the quality of the work you produce.


What skills do I need?

  • 7+ years of experience in supporting web based enterprise applications.
  • A technology centric background.
  • Previous advanced support experience with data driven, web based applications.
  • Proficient in database systems SQL and operating systems like windows workstation, Server OS. Knowledge on APIs and Integration would be plus.
  • Strong logical, analytical and problem solving skills.
  • Excellent communication skills in English.
  • Can work in a fast paced, ever changing, startup environment.


Desired Experience

  • Created and maintained comprehensive documentation, including detailed troubleshooting guides, operational runbooks and knowledge base articles.
  • Conduct in-depth root cause analysis for recurring incidents, translating technical findings into actionable solutions
  • Working experience of supporting applications in the SaaS/Travel domain
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Full Stack Developer - Averlon
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About Sriggle

Founded :
2015
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Sriggle is a travel technology company that provides a comprehensive solution for end-to-end needs of the user. It operates in the travel market and has marked its presence in a short span of time. Sriggle's voice-enabled solution with Artificial Intelligence has been awarded, and it is an ISO 27001 certified company for its product development processes.
Read more

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