11+ Customer Success Jobs in Bhubaneswar | Customer Success Job openings in Bhubaneswar

Job Description:

1. Work with customers via phone, mail, and in-person meetings.
2. Handle client enquiries and concerns, and assess priority issues.
3. Develop an in-depth understanding of the software and its features and recommend steps to optimize it
4. Incorporating user input to suggest new modules and features to serve the client better
5. Help the organisation find alternative usages and applications of the existing software and newer versions with major tweaks and find alternative market segments outside the current market
6. A responsible job requires the person to take the initiative and understand the software explain it to users and also train them
7. Involving backend staff from our team to complete the school/client data upload in strict timelines
8. Excellent phone etiquette.
9. Outstanding communication skills, both verbal and written
10. Strong people skills.
11. Knowledgeable in Microsoft Office
12. Detail-oriented
13. Work well independently
14. Exceptional service skills
15. Responsive, dependable, and must have high emotional intelligence
16. Better verbal and oral communication skills

Benefits

1. Paid sick time
2. Paid time off

Schedule

1. Day shift

Supplemental Pay

1. Overtime pay
2. Performance bonus

Note: Expected Start Date: 1/08/2025 (As soon as possible)

Brandzzy is a forward-thinking technology company dedicated to building innovative and scalable Software-as-a-Service (SaaS) solutions. We are a passionate team focused on creating products that solve real-world problems and deliver exceptional user experiences. Join us as we scale our platform to new heights.

Role Summary:

We are seeking an experienced and visionary Senior Full Stack Developer to lead the technical design and development of our core SaaS platform. In this role, you will be responsible for making critical architectural decisions, mentoring other engineers, and ensuring our application is built for massive scale and high performance. You are not just a coder; you are a technical leader who will shape the future of our product and drive our engineering culture forward.

Key Responsibilities:

• Lead the architecture and design of highly scalable, secure, and resilient full-stack web applications.
• Take ownership of major features and system components, from technical strategy through to deployment and long-term maintenance.
• Mentor and guide junior and mid-level developers, conducting code reviews and fostering a culture of technical excellence.
• Drive technical strategy and make key decisions on technology stacks, frameworks, and infrastructure.
• Engineer and implement solutions specifically for SaaS scalability, including microservices, containerization (Docker, Kubernetes), and efficient cloud resource management.
• Establish and champion best practices for code quality, automated testing, and robust CI/CD pipelines.
• Collaborate with product leadership to translate business requirements into concrete technical roadmaps.
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Skills & Qualifications:

• 5+ years of professional experience in full-stack development, with a proven track record of building and launching complex SaaS products.
• Deep expertise in both front-end (React, Angular, Vue.js) and back-end (Node.js, Python, Java, Go) technologies.
• Expert-level knowledge of designing and scaling applications on a major cloud platform (AWS, Azure, or GCP).
• Proven, hands-on experience architecting for scale, including deep knowledge of microservices architecture, message queues, and database scaling strategies (e.g., sharding, replication).
• In-depth understanding of database technologies (both SQL and NoSQL) and how to choose the right one for the job.
• Expertise in implementing and managing CI/CD pipelines and advocating for DevOps principles.
• Strong leadership and communication skills, with the ability to articulate complex technical ideas to both technical and non-technical stakeholders.
• A passion for solving complex problems and a proactive, self-starter attitude.

Job Summary:

Lead the management, support, and continuous improvement of our enterprise applications landscape. The ideal candidate will have strong expertise in ERP systems (preferably Microsoft Dynamics 365), as well as a broad understanding of enterprise applications including CRM, BI, and other business-critical platforms. This role will play a key part in aligning IT application strategy with business goals, leading cross-functional teams, and driving innovation through technology.

Key Responsibilities:

• Lead and manage the enterprise application portfolio, with a focus on ERP (Microsoft Dynamics 365), CRM, BI tools, and other business applications.
• Drive the implementation, enhancement, and support of Microsoft D365 ERP across all business units.
• Collaborate with business stakeholders to gather requirements, prioritize initiatives, and design scalable application solutions.
• Oversee end-to-end project management for major application initiatives including planning, budgeting, vendor coordination, and change management.
• Provide leadership and strategic direction to application development and support teams.
• Ensure application reliability, availability, and performance through effective governance and support models.
• Manage relationships with external vendors and solution providers, ensuring service quality and contract compliance.
• Apply ITIL best practices in incident, problem, and change management processes.

Required Qualifications & Skills:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 10+ years of experience in IT with at least 5+ years in ERP (preferably Microsoft Dynamics 365) implementation and support.
• Strong understanding of business processes across Finance, Supply Chain, and Retail Operations.
• Experience in solution architecture and aligning technology solutions with business strategies.
• Knowledge of ITIL framework and IT service management best practices.
• Demonstrated leadership in managing cross-functional teams and stakeholders.
• Strong communication, negotiation, and vendor management skills.

Preferred Qualifications:

• Certification in Microsoft Dynamics 365 or other relevant ERP systems.
• Certification in ITIL or other service management frameworks.
• Experience in cloud-based applications and integration platforms.
• Exposure to data analytics, AI, or process automation technologies.

Responsibilities

• Will design & build property and casualty Insurance product using Duck Creek tool • Document technical / solution approach

• Will perform Coding, Unit Testing and Code Review In Duck Creek platform • Coach and help team members for their delivery Technical Expertise

• Must have deep understanding of Duck Creek Claim Administration System configuration.

• Ability to understand business needs and translate them into manuscript inheritance and group structure, including design of technical components.

• Experienced in Manuscript Coding & Configuration using Author, Product Studio, Express, Server and User Admin.

• Hands on experience in Claims Desktop, Console modules, Party Module, Task Creation, Claim Configuring, Extension and Advanced Extension points, Auto Reserves,

• Integration and configuration with Claim related third party

• Experience with SQL Server, customizing and Debugging SQL store, Triggers, User defined Functions / Types, Cursors and XQueries.

• Hands on development experience in Microsoft .NET including C#, ASP.NET and SQL Server

• Must be experienced in DCT debugging Tools (TraceMonitor, ExampleUtil, TSV Monitor and Data Tester).

• Must have XML and XSLT programing experience

• Must have working experience in Duck Creek product versions 4.x , 5.x, 6.x, 7.x Or latest Professional Attributes

• Should have good communication and team building skill

• Good to have knowledge in Insurance

• Ability to work in a team environment which will include but is not limited coaching team, help to fix issues,

• Full knowledge of software development life cycle using Agile methodology

SKILLS: SAP ABAP,ABAP,SAP OO ABAP.

Location: Chennai, Bhubaneswar ,Coimbatore

Experience : 3 - 7 years

Primary Skills /Must Have Skills:

• SAP WRICEF expertise
• SAP OO ABAP expertise
• Good knowledge of integration with at least 2 SAP modules(FI, SD, MM, PP, QM, CS,PS)
• Experience  in Debugging, Analyzing and enhancing standard objects.
• Adobe / Smart Forms
• Good knowledge of at least two

1. SAP Activate Methodology
   2. SAP Release Management
                        3. ASAP Methodology
                        4. SAP DevOps
                        5. ITSM Tool(ServiceNow/Remedy)

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Experience: 1+ Yrs 

Required Qualification: Bachelor’s degree or Equivalent   

Core Competencies: 

1. Operation coordination

2. Vehicle placement

3. Loading, unloading coordination

4. Vendor handling

5. MIS preparation

6. Client coordination 

Roles & Responsibilities:

Mandatory Skills:  local language proficiency with Hindi & English 

JD for Digital Marketer (Adword Expert)

Responsibilities and Duties

1.Create, categorize, and refine keyword lists to create a comprehensive campaign that drives qualified visitors to our site

1. Perform management of PPC accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients.
2. Assist in the maintenance and monitoring of keyword bids, budget caps and other important account metrics.
3. Create online banner adverts and oversee pay per click (PPC) ad management
4. Track and analyze website traffic flow and provide regular internal reports
5. Manage and maintain updates for keyword lists.
6. Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting,

 display network, and other facets of paid search in accordance with client goals.

1. Familiarity with Google Adwords reporting interface

Job Requirements:

• Experience in Search Engine Optimizations (SEO) Search Engine Marketing (SEM) and Paid Search (PPC).
• Proficiency in MS Office
• Experience working with AdWords and Bing Ads
• AdWords certification required
• Ads 360 experience (previously Double-click Search)
• BS/BA degree preferred
• Agency experience preferred
• High proficiency with Google Analytics, Bing Analytics and other website analytics software