Customer Success Jobs in Pune

Promobi is looking for a Customer Success Associate who would be responsible for developing customerrelationships to promote customer retention and loyalty. Someone who would be Reviewing the existingcustomer accounts and customer satisfaction. And will focus on growing additional sources of revenueand product reach within accounts.Location - PuneKey Responsibilities :The individual role that you’ll play in our team:● To support the post-sales customer lifecycle as it relates to customer adoption, on-goingsupport, programme optimization, and expansion.● Create better modes of operations to make customer service easier for both team members andcustomers.● Establish a successful account management routine.● Support customer renewals, proactively identifying and prioritizing resources and strategic valueand renewal timeframe.● Closely monitor the assigned Accounts; providing insight to Customers.● To be responsible for customer retention and the prevention of churn across our Customer base● Focus on customer relationship management by helping them to upgrade to better plans andget more revenue for the business.What we want to see in the potential Candidate● Quick learner and versatile.● Must possess strong communication skills in English,---both written and verbal● Excellent skills for communicating and relating with both staff members and customers● Good interpersonal skills to create a cordial relationship with team members● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.● Have good to handle disputes and emergencies● Must have a strong understanding of our Customers’ business objectives● Ability to identify and articulate how solution supports achievement of the Customers’ strategicbusiness goals● An excellent problem solver with strong analytical skills● The ability to manage your time and plan your day effectivelyAbout Mobilock Pro: (Our Flagship Product)MobiLock is a one-stop solution, focused on managing corporate-liable & dedicated devices,tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and digital signages. OurUnified Device Management dashboard is intuitive and easy-to-use. It allows you to manage all yourdevices, apps, and content from one place.Promobi Technologies:ProMobi Technologies provides a leading Mobile Device Management Solution under the brandMobiLock Pro. The solution allows organizations to manage Android and iOS devices from the cloud. Itoffers modern mobile device management (MDM), application management (MAM) and contentmanagement (MCM) experience for corporate-owned devices. Renowned organizations from startups toFortune 500 trust MobiLock Pro for their Device Management.

Firm: Tezminds.com established in 2011 we have pioneered in the SAAS field with success stories across the USA, Europe, China, and India. Product: Tezkids(www.tezkids.com ( End to end School Management Software)The product is successfully deployed 50 schools across India and expanding. The portfolio includes big names like DPS, Xavier and many International Schools. What we are looking for : 1) A candidate with a sense of ownership and business. We need a peer with go to market approach who can guide products to new heights with a sense of accomplishment. 2) Build a long-lasting relationship with the existing and potential client base.3) Business mindset and sales skills to push customer base.4) Customer support and relationship building.Further detail can be furnished accordingly.

Recruitment has been a weird problem. While companies complain they can't get good talent, there are many talented professionals who are unable to easily find their next big opportunity.Why does this happen?Simple - companies are swamped with all the different tools they use and not able to see the right candidates at the right time.How we are solving it?At CutShort, we are building an intelligent and tech-enabled platform that removes noise and connects these two sides seamlessly. More than 10000 companies have used our platform to hire 3x more people in 1/3rd the time and professionals get a great experience that just works.RoleAs a Account Manager, you will be the single point of contact for recruiters, founders and hiring managers for some of the best companies out there.Your goals would be: Understanding customer context, alternatives and expected outcomes from CutShort. Recruitment domain expertise is desired, but not mandatory. Suggest the right solution to solve the user problems. Prepare a strategic timeline with right stakeholders and ensure value gets delivered Close the sale Establish long term relationship while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's eveident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clearly to the customer Strategic thinking to define the next steps specific to each customer type Practiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Skills to succeed at CutShortIn addition to the above things, at CutShort you will need the following to succeeed: Ability to handle scale: You will be handling around 100 accounts in 3 months so you willl need to be good in organizing your work, mutitask and use the right tools to automate your work. Being data driven: Understanding and getting the right data at the right time is crtiical. Days of pulling database reports every month and analyzing them in sheet are gone. Strong communications and listening skills: We don't mean vocabulary. We mean crisp, logical communication that addresses the need.  Should you apply? At CutShort, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!

Here's what we look for in you:• Motivated individual who believes in being part of an ambitious and hardworking team (unless you are lazy and build bots to do your work) • One who wishes to make a huge impact through their work in the company. We are building India's best Content Creation Platform and we have got some solid evidence that supports this.• Loves Game of Thrones, Breaking Bad or at least Friends. (Big Bang Theory and HIMYM will also do if you are ready to watch/play FIFA with the team) • One who wishes to work in Startups and doesn't follow the same old 9-5 work schedule. • One who likes our culture (check our story, https://wittypen.com/about-us).Eligibility Criteria:2 - 4 years professional job experience in content managementGraduate in English Literature/Journalism/Mass Communication domainFlexible to relocate to PuneRequired Skills:Expert in English Language & GrammerLeadership skills to manage multiple peopleUnderstanding of Content marketing and content creation for multiple digital platforms like Blog, white paper, ebooks, website etc.Editing skills are a mustExpert at using MSOffice toolsRoles and Responsibilities:Manage Content creation for businesses through a team of writersEnrol writers on WittyPen Platform and continuously check on writer qualityWork with customers to help in content creationManage content writer community and improve engagementEnsure timely delivery of projects on WittyPen Platform

GigIndia is a VC-backed high-growth startup that helps large businesses like Swiggy, Amazon, Uber, Paytm to scale faster by leveraging the Gig Economy.Founded in 2017, GigIndia serves 35+ large customers including the likes of Alibaba, Swiggy, Amazon, Xiaomi, Paytm, PhonePe, Uber, NoBroker, etc.Responsibilities;-Handling Client requirements-Keeping up to date with overall business trends -Performing research into the market, customer trends, and competition in the market-Attending workshops and trade fairs-Creating Business Proposals

We are looking for a potential Customer Success Manager Accounts, who will be managing a few of our Enterprise accounts - driving renewals, expansion, and advocacy across the portfolio. As a major contributor in Customer Success you will have to understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. Experience in working the SaaS, PaaS or Cloud companies. Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed Increase customer satisfaction by understanding business needs and providing additional Interview Mocha solutions and resources. Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Act as an escalation point to drive problem resolutions in a timely and proactive manner

Experience – 3+ years Location - Pune   Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.   Key Responsibilities : The individual role that you’ll play in our team. To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. Create better modes of operations to make customer service easier for both team members and customers. Pay attention to customer’s details and complaint Provide customer training and education on company products. Provide technical support to customer, with the help of Technical team. Establish a successful account management routine. Create, manage and track customer data using online tools. Develop and implement a well-planned customer on-boarding. Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. Closely monitor the assigned Accounts; providing insight to Customers. To be responsible for customer retention and the prevention of churn across our Customer base. Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate Ability to work on customer relationship management applications. Quick learner and versatile. Must possess strong communication skills in English,---both written and verbal Excellent skills for communicating and relating with both team members and customers Good interpersonal skills to create a cordial relationship with team members Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Have good to handle disputes and emergencies Must have a strong understanding of our Customers’ business objectives. Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals An excellent problem solver with strong analytical skills The ability to manage your time and plan your day effectively

We are looking for a Client Account Manager professional with a minimum of 2 years of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts.    An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet.   He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated.   We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself. Responsibilities: Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them. Resolving escalations and optimizing deployment. Developing a complete understanding of key account needs by the client’s mapping. Managing communications between key clients and internal teams. Strategic monetization planning to improve clients’ results. Negotiating contracts with the client and establishing a timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams. Analyzing client data to provide customer relationship management   Qualifications & Skills: 1-5 years of Partner/Client handling experience in Enterprise Product based company BE/B.Tech or an MBA degree from Top Tier College. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused.  Excited by working with a product that is constantly evolving.

Real Customer Success comes from the heart! We're looking for motivated individuals who can provide exceptional support and troubleshooting for our products. You'll be responsible for making sure our customer's needs are met, and potential concerns are heard and addressed in the best way possible.    We at StarApps make software (SAAS) that helps eCommerce merchants with their business. To support these entrepreneurs in their business, you need to think like an entrepreneur, and you need to have/develop an in-depth understanding of e-commerce businesses and technologies.   You'll be working directly with founding team members and understand from them the vision for the product and ensure we're delivering exceptional support to our customers.   Who are you? You're the type of person that people want to hang out with and love being around. You're personable, fun, creative, witty, and you have big personal and professional goals. You have empathy, emotional intelligence, and you can carry a conversation. Your communication skills are amazing, and you can make ANYONE fall in love with you. You're a creative genius who never stops having new ideas to test out to improve things. You have had some exposure to e-commerce, either as a merchant, as a developer, or a customer. You have experience working with customer support or content writing. You can grasp technical and non-technical concepts quickly. You have a basic understanding of web technologies like JavaScript, HTML, CSS. You can multitask, prioritize, and manage time efficiently. You want to help and serve customers without any compromise.     Here's what you'll be doing: Engage with customers, understand their needs, advise them, and solve their problems. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective products. Answering pre-sales questions of potential customers, follow-up with them, and help in onboarding. Interact with old customers to introduce new products and features, take their feedback, and guide the further development of the products. Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries. Participate & represent the company in various online communities/ offline meetups.   What we offer -  We care about you; therefore, you'll be offered a competitive salary. Work from an exquisite remote location with the team for a few days every month. (Travel, food and stay covered by the company) " You'll have opportunities to go around the world to connect with our partners and to make new partnerships. We'll support your professional development however you need, whether it's with equipment, courses, books or conferences Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy. Monthly connectivity allowance to cover your mobile and broadband expenses. We offer one annual day off for charitable work. We match any annual charitable donations made by you up to a limit of ₹5000. Flexible holiday policy to help you plan your vacations better.   How to apply -  The most important part of your application is your cover letter or a recorded video, which should tell us: Who are you?  What your level of experience with customer support & content crafting? Why, specifically, you'd like to work with us at StarApps We'd love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handles, Facebook profile, your blogging medium, or ANYTHING (The more, the better).   This might change your life. Well, maybe not, but it'll be worth it.   Apply right away!

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

Responsibilities: - Operate as the lead point of contact for any and all matters specific to your customers - Build and maintain strong, long-lasting customer relationships - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecast and track key account metrics - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment - Assist with high severity requests or issue escalations as needed Requirements: - Min 2 years experience in account management - Clarity in thought - Excellent communication skills - Customer handling experience

Responsibilities: Ensure customer satisfaction by advising customers on configurations that may favorably impact performance. Advise product development of recurring issues. Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers. Requirements: Minimum 1 year experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects. Good communication Skills. Ability to Analyze Data- Have an eye for surveys and customer research. Need to be organised, to be able to organize thoughts and implement actions. Proactive Problem Solver Cheerful, Optimistic go-getter. Self-starter and a good team player. Eager to learn and execute the new processes for us. Team

1. Work with the core team in fundamentally understanding & implementing major key areas in business and closely work with customers to understand and improvise on their needs 2. Develop & build new marketing channels 3. Handle customer retention & support potential customers to meet their needs 4. Establish, develop and maintain positive business and customer relationships 5. Reach out to customer leads through various customer acquisition channels 6. Expedite the resolution of customer problems and complaints to maximize satisfaction 7. Coordinate retention effort with team members and other departments 8. Analyze the territory/market's potential, track sales, and status reports 9. Help in forming the base of the retention department and be a part of the core team and setting up processes for expansion in other cities