Major Roles and Responsibilities: Use analytics, logic and business judgment to identify, prioritize, structure and solve business problems. Being the face of company for customers. Proactively identifying and documenting business requirements from key business stakeholders. Analyze business and user requirements, business system capabilities, workflow, and functional limitations, procedures, and problems to automate or improve existing systems (SaaS, HRMS, ERP, HCM and others). Document the functionality of existing and new business systems. Work closely with the Technical, Business and Operations teams to implement solutions and enhancements that ensure technical compatibility and user satisfaction. Keep up-to-date with applicable technologies as well as developments in the relevant industries. Work in partnership with IT teams for - defining business solutions that deliver functional and nonfunctional requirements ; and sharing worthwhile feedback. Writing Functional requirement documents and creating wireframes effectively with various stakeholders. Demo the features to stakeholders/customers and collect feedback. Capability to transform business Processes into Product Requirement. Managing system implementation projects and multiple accounts at the same time and managing the operational queries. Must be open for Travelling. Key Success Factors An aptitude for details - Strong attention to detail and ability to aim at perfection. Ability to follow-up with multiple stakeholders and get things done. Excellent interpersonal communication skills and an ability to develop and maintain professional relationships. Superior project management and organizational skills. Highly developed critical thinking and analysis skills. Think logically, learn quickly and translate into technical and layperson terms. Sound business judgment and an appreciation and interest in the 'big picture'. Ability to define and solve unstructured business problems. Ability to make decisions and defend them clearly. Self-motivation, independence and process driven thinking. Be highly motivated, energetic, disciplined, and results oriented. Strong ethics and transparency in dealings with clients, vendors, colleagues and partners. Hands-on problem solving aptitude, with ability to generate ideas and solutions. Strong knowledge of HRMS Domain is a must. Education & Experience Bachelor’s degree in Technology. Graduate in Engineering/BCA 3-5 years in Client Facing Role. Good understanding of software development lifecycles Strong written and verbal communication skills Strong knowledge of HRMS Domain is a must. Prior exposure of product development would be an added advantage.
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
Responsibilities: - Operate as the lead point of contact for any and all matters specific to your customers - Build and maintain strong, long-lasting customer relationships - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecast and track key account metrics - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment - Assist with high severity requests or issue escalations as needed Requirements: - Min 2 years experience in account management - Clarity in thought - Excellent communication skills - Customer handling experience