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Customer Success Jobs in Pune

Explore top Customer Success Job opportunities in Pune for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Success Manager

Founded 2013
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Pune
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0 - 4 years
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Responsibilities: Ensure customer satisfaction by advising customers on configurations that may favorably impact performance. Advise product development of recurring issues. Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers. Requirements: Minimum 1 year experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects. Good communication Skills. Ability to Analyze Data- Have an eye for surveys and customer research. Need to be organised, to be able to organize thoughts and implement actions. Proactive Problem Solver Cheerful, Optimistic go-getter. Self-starter and a good team player. Eager to learn and execute the new processes for us.

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Customer Success Manager

Founded 2016
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Pune
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5 - 7 years
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Customer success manager having 5-7 years of experience in IT background.Saas background will be preffered .Responsible for on-boarding. Training of new customers, following up with them to sign up for the product on phone, email, website live chat etc. Coordinating with existing customer & tech them to resolve product issues. Building a trustworthy relationship with client to ensure retention & reduce churn. Tracking customer usage of product using pre-defined metrics. Preparing weekly reports & assisting clients with strategies to improve business growth. Maintaining Billing, Issues & Customer Success sheets, coordinating to ensure smooth product delivery Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction. Strategically manage account escalations & provide timely resolution. Work closely with Sales, Technical Team & Clients to get things done. Use and leverage Social Media, Webinars, Case studies etc. to help clients achieve their business goals.

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Product Consultant Lead

Founded 2009
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Pune
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8 - 10 years
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Best in industry{{renderSalaryString({min: 1000000, max: 1500000, duration: "undefined", currency: "INR", equity: false})}}

As a Product Consultant at EduBrite, you will assist by problem-solving functional and technical issues for our customers. You will liaise with the sales/business development, product management, and marketing team to stay on top of industry trends and devise enhancements to EduBrite Product. Your job will involve you working closely with cross-functional teams of developers and architects with a variety of both regional and international. The relationship you build with customers is crucial for the overall growth of EduBrite.   We are looking for a Product Consultant with excellent technical, communication and organizational skills. Any previous experience with SaaS products like Learning Management, Human Resources, CRM and cloud-based infrastructure will be preferred.   As a Product Consultant, you will work closely with the sales team to introduce EduBrite. You will help prospective customers and partners to understand the value EduBrite brings their business.   Responsibilities: Work with sales/business development teams to identify and qualify business opportunities, identify key customer technical objections and convert prospects to customers. Work closely with the product management team to demonstrate and prototype integrations within the customer environment. Prepare and deliver product messaging to highlight EduBrite's value proposition through slide presentations, product demonstration, proof of concept management and RFP response documents. Work independently with prospects/customer's technical teams on technical scoping. During the process of scoping, you may be involved in complex workflow analysis and in-depth examination of the interaction between EduBrite and customer's infrastructure.   Requirements: Bachelors degree in Computer Science / Engineering or equivalent practical experience. 7+ years of experience as a technical sales engineer or equivalent experience in a customer-facing role. Build and groom team of Product consultants.

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Customer Success Associate

Founded 2013
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Pune
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1 - 5 years
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Best in industry{{renderSalaryString({min: 300000, max: 900000, duration: "undefined", currency: "INR", equity: false})}}

Promobi is looking for a Customer Success Associate who would be responsible for developing customerrelationships to promote customer retention and loyalty. Someone who would be Reviewing the existingcustomer accounts and customer satisfaction. And will focus on growing additional sources of revenueand product reach within accounts.Location - PuneKey Responsibilities :The individual role that you’ll play in our team:● To support the post-sales customer lifecycle as it relates to customer adoption, on-goingsupport, programme optimization, and expansion.● Create better modes of operations to make customer service easier for both team members andcustomers.● Establish a successful account management routine.● Support customer renewals, proactively identifying and prioritizing resources and strategic valueand renewal timeframe.● Closely monitor the assigned Accounts; providing insight to Customers.● To be responsible for customer retention and the prevention of churn across our Customer base● Focus on customer relationship management by helping them to upgrade to better plans andget more revenue for the business.What we want to see in the potential Candidate● Quick learner and versatile.● Must possess strong communication skills in English,---both written and verbal● Excellent skills for communicating and relating with both staff members and customers● Good interpersonal skills to create a cordial relationship with team members● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.● Have good to handle disputes and emergencies● Must have a strong understanding of our Customers’ business objectives● Ability to identify and articulate how solution supports achievement of the Customers’ strategicbusiness goals● An excellent problem solver with strong analytical skills● The ability to manage your time and plan your day effectivelyAbout Mobilock Pro: (Our Flagship Product)MobiLock is a one-stop solution, focused on managing corporate-liable & dedicated devices,tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and digital signages. OurUnified Device Management dashboard is intuitive and easy-to-use. It allows you to manage all yourdevices, apps, and content from one place.Promobi Technologies:ProMobi Technologies provides a leading Mobile Device Management Solution under the brandMobiLock Pro. The solution allows organizations to manage Android and iOS devices from the cloud. Itoffers modern mobile device management (MDM), application management (MAM) and contentmanagement (MCM) experience for corporate-owned devices. Renowned organizations from startups toFortune 500 trust MobiLock Pro for their Device Management.

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Customer Success Team Lead | US Shift | Salesforce

Founded 2008
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Pune
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5 - 10 years
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Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team. Skills: Very good communication skills Experience of managing customer support team of atleast 10 members for international customers. Good Customer facing skills Good experience of managing teams Good technology background required for understanding complex technology issues. Responsibilities: Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools. Keep your team motivated. Keep tab on all issues which are reported by various sources Keep in touch with Product team for new releases and training teams according to their responsibility Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality Report to management about customer success reports Invent/discover new channels and method to improve customer success Manage  budgets of Customer support team requirements Take care of hiring and retaining customer support teams Do upkeep of tools used for Customer success such as fresh desk, chat etc.   Information Security Responsibilities:You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.  SHIFT : US Shift

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Customer Success executive

Founded 2016
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Pune
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3 - 5 years
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Best in industry{{renderSalaryString({min: 400000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results. Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding. Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clients What you’ll do: Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.   Tools and Skills Required Must Have: Highly organized and able to multi-task. Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service. Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)   Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.) Strong Technical Background. What’s attractive about us?We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships  Sports Subscriptions  Entertainment Subscriptions  Key Conferences and Event Passes Learning Stipend  Team Lunches and Parties  Travel Reimbursements  ESOPs  That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

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Customer Success Specialist

Founded 2013
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Pune
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3 - 5 years
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Experience – 3+ years Location - Pune   Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.   Key Responsibilities : The individual role that you’ll play in our team. To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. Create better modes of operations to make customer service easier for both team members and customers. Pay attention to customer’s details and complaint Provide customer training and education on company products. Provide technical support to customer, with the help of Technical team. Establish a successful account management routine. Create, manage and track customer data using online tools. Develop and implement a well-planned customer on-boarding. Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. Closely monitor the assigned Accounts; providing insight to Customers. To be responsible for customer retention and the prevention of churn across our Customer base. Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate Ability to work on customer relationship management applications. Quick learner and versatile. Must possess strong communication skills in English,---both written and verbal Excellent skills for communicating and relating with both team members and customers Good interpersonal skills to create a cordial relationship with team members Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Have good to handle disputes and emergencies Must have a strong understanding of our Customers’ business objectives. Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals An excellent problem solver with strong analytical skills The ability to manage your time and plan your day effectively

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Client Account Manager

Founded 2016
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Pune
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1 - 5 years
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Best in industry{{renderSalaryString({min: 500000, max: 1400000, duration: "undefined", currency: "INR", equity: false})}}

We are looking for a Client Account Manager professional with a minimum of 2 years of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts.    An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet.   He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated.   We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself. Responsibilities: Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them. Resolving escalations and optimizing deployment. Developing a complete understanding of key account needs by the client’s mapping. Managing communications between key clients and internal teams. Strategic monetization planning to improve clients’ results. Negotiating contracts with the client and establishing a timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams. Analyzing client data to provide customer relationship management   Qualifications & Skills: 1-5 years of Partner/Client handling experience in Enterprise Product based company BE/B.Tech or an MBA degree from Top Tier College. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused.  Excited by working with a product that is constantly evolving.

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Customer Success Manager

Founded 2015
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Pune
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0 - 1 years
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1. Work with the core team in fundamentally understanding & implementing major key areas in business and closely work with customers to understand and improvise on their needs 2. Develop & build new marketing channels 3. Handle customer retention & support potential customers to meet their needs 4. Establish, develop and maintain positive business and customer relationships 5. Reach out to customer leads through various customer acquisition channels 6. Expedite the resolution of customer problems and complaints to maximize satisfaction 7. Coordinate retention effort with team members and other departments 8. Analyze the territory/market's potential, track sales, and status reports 9. Help in forming the base of the retention department and be a part of the core team and setting up processes for expansion in other cities

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Farm Associate -Agronomy(Pune)

Founded 2017
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Pune
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0 - 3 years
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Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

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Tech Support Engineer

Founded
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Pune
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3 - 7 years
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Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

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Customer Support Manager

Founded 2012
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Pune
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0 - 3 years
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Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Telesales Executive

Founded 2018
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Pune
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1 - 5 years
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JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.

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Customer Service Lead

Founded 2015
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Pune
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1 - 4 years
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HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.

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Account Manager

Founded 2013
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via plan-a
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Pune
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1 - 3 years
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plan-a is a startup digital marketing agency offering Strategy, Content & Digital Advertising solutions. We are on the look out for an enthusiastic account service manager, having experience in digital media. A day in the life of a client servicing executive at plan-a: 1. Understanding the requirements of the clients 2. Ideating & Brainstorming with the team to give the best output 3. Being on top of digital trends 4. Implement these trends to create compelling content for a relevant client 5. Create monthly reports & chart a plan for taking the brand forward 6. Keep the team ticking and ensure all deliverables and targets are being achieved 7. Be the single point of contact for all clients working with the organisation

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Operations executive

Founded 2014
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via CarOK
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Pune
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2 - 4 years
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CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.

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