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Customer Success Jobs in Pune

Explore top Customer Success Job opportunities in Pune for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Enterprise Account Manager (B2B SaaS)

Founded 2013
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Pune
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5 - 7 years
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Best in industry10 - 14 lacs/annum

ProMobi Technologies Pvt. Ltd. Enterprise Account Manager We are looking for a Enterprise Account Managers who will the existing customers and plays an integral role in keeping the customers happy by addressing their needs from time to time. Should be able to do new business pitches and ensures the client is retained for the company. Help in planning, strategizing and managing the full relationship between Business and Important customers. Experience - 5+ years Location - Pune Key Responsibilities Building long-term relationships with key clients Follow up with customers to ensure complete satisfaction and maximum utilization of the product sold to customers Offer ideas and insights to improve the customer’s issues and challenges Addressing customer concerns and complaints Create plans to address clients’ business needs Help customer success team up-sell or cross-sell services and products Study competition to find new ways to retain customers Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Skills At least 5+ years experience Sales and PR background would be good Should be confident in Sales - doing Business and Product Pitches. Should have done key account management at some level. Strong communication skills (English: Written & oral) Good people's skills To handle multiple Clients at times Should be flexible & adaptable to start up the environment Flexible to different Shifts as we handle a Global Market About Mobilock Pro: (Our Flagship Product) MobiLock is a one-stop solution, focused on managing corporate-liable & dedicated devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and digital signages. Our Unified Device Management dashboard is intuitive and easy-to-use. It allows you to manage all your devices, apps, and content from one place. Promobi Technologies: ProMobi Technologies provides a leading Mobile Device Management Solution under the brand MobiLock Pro. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust MobiLock Pro for their Device Management.

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Customer Success

Founded 2013
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Pune
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2 - 7 years
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Best in industry5 - 8 lacs/annum

Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.

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Customer Success Manager

Founded 2015
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Pune
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0 - 1 years
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Best in industry2 - 4 lacs/annum

1. Work with the core team in fundamentally understanding & implementing major key areas in business and closely work with customers to understand and improvise on their needs 2. Develop & build new marketing channels 3. Handle customer retention & support potential customers to meet their needs 4. Establish, develop and maintain positive business and customer relationships 5. Reach out to customer leads through various customer acquisition channels 6. Expedite the resolution of customer problems and complaints to maximize satisfaction 7. Coordinate retention effort with team members and other departments 8. Analyze the territory/market's potential, track sales, and status reports 9. Help in forming the base of the retention department and be a part of the core team and setting up processes for expansion in other cities

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Farm Associate -Agronomy(Pune)

Founded 2016
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Pune
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0 - 3 years
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Best in industry1 - 2 lacs/annum

Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

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Tech Support Engineer

Founded
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Pune
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3 - 7 years
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Best in industry10 - 20 lacs/annum

Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

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Customer Support Manager

Founded 2012
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Pune
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0 - 3 years
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Best in industry1 - 2 lacs/annum

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Customer Support Executive

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
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1 - 3 years
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Best in industry3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Customer Success Manager (SaaS)

Founded 2015
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Pune
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1 - 5 years
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Best in industry3 - 8 lacs/annum

Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!

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Telesales Executive

Founded 2018
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Pune
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1 - 5 years
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Best in industry-1 - 4 lacs/annum

JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.

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Customer Service Lead

Founded 2015
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Pune
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1 - 4 years
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Best in industry2 - 4 lacs/annum

HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.

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Operations Executive

Founded 2016
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Pune
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0 - 2 years
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Best in industry0 - 1 lacs/annum

Six Hats Online Solutions Pvt Ltd is an IT startup company. Our first project is www.gharobar.com, it is the largest online marketplace for home based entrepreneurs. We are looking for independent and dynamic individuals to join us in writing our own start-up success story! The Operations Executive will be responsible for managing the backend operations of the website including managing shipping, updating and uploading products, giving demos to customers, answering customer queries, etc.

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Account Manager

via plan-a
Founded 2013
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Pune
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1 - 3 years
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Best in industry1 - 3 lacs/annum

plan-a is a startup digital marketing agency offering Strategy, Content & Digital Advertising solutions. We are on the look out for an enthusiastic account service manager, having experience in digital media. A day in the life of a client servicing executive at plan-a: 1. Understanding the requirements of the clients 2. Ideating & Brainstorming with the team to give the best output 3. Being on top of digital trends 4. Implement these trends to create compelling content for a relevant client 5. Create monthly reports & chart a plan for taking the brand forward 6. Keep the team ticking and ensure all deliverables and targets are being achieved 7. Be the single point of contact for all clients working with the organisation

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Operations executive

Founded 2015
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Pune
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2 - 4 years
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Best in industry2 - 4 lacs/annum

CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.

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Telesales Executive

Founded 2015
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Pune
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2 - 4 years
Experience icon
Best in industry2 - 4 lacs/annum

CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.

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Sales - Marketing lead

Founded 2015
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Pune
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0 - 2 years
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Best in industry2 - 5 lacs/annum

We are currently supported and mentored by Nasscom, cnbc and facebook. Its a chance to get involved with a healthcare software startup in its early days and reap the benefits when it grows big. Chance to learn and contribute in multiple things are always on offer in any startup.

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Telesales Executive

Founded 2015
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Pune
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0 - 3 years
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Best in industry0 - 3 lacs/annum

If Stock Markets interest you, or you are keen to learn how to make investments and create wealth, then this would be a place for you to start.

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Customer Service Executive who can take bookings and address user's needs on call

Founded 2015
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Pune
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0 - 2 years
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Best in industry0 - 1 lacs/annum

1) It a great opportunity to understand a customer's needs. 2) It will help you expand your Sales skills. 3) Working for a startup provides great deal of learning.

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Tele Calling Executive

Founded 2015
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Pune
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1 - 5 years
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Best in industry0 - 3 lacs/annum

If you think - Your voice is sexiest part of your body. - Talking to people is the best thing in the world - Your God is the Client and not ‘Sachin Tendulkar’. - The only time you are not in control of your ‘Tongue’ is during meals. Then Adkarlo.com is looking for you!!! Adkarlo.com an online advertising marketplace is looking for Tele Callers having expertise in Client Servicing. P.S :- Angrezi Aani Chahiye Bhaiya!!

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