Customer Success Jobs in Pune

About CutShort:At CutShort, we are rethinking the entire process of recruitment. Our SaaS recruiting tool does it all - from sourcing to screening to assessments to engagement with candidates via an AI Assistant. More than 12,000 companies have used our platform. We also have ~1M candidates signed up on the platform.Role:This is not just a regular Customer facing role, it is about putting yourselves in your users' shoes and helping them be successful. You will get a chance to work with founders, directors, hiring managers, HRs who are recruiting on CutShort. Your role will be to ensure they are using the product to its full potential and remove all the hurdles they face along the way. You will also work with our product team for product improvement with your insights from user interactions.Requirements:1. You should understand the pain points of your users and enjoy solving them. 2. You need to have the maturity, be a patient listener and a good communicator to be successful in this role. 3. Strong communication skills (we don't mean fancy vocabulary or US accent) but an ability to write/speak clearly and logically.4. Analytical thinking with product mindset.5. Desirable- Fundamental understanding of recruitment.6. Desirable- Startup experience. Interested? Let's talk!

Company Profile:    Flentas helps Startups, SMEs & Enterprises who want to leverage full potential of Cloud by making their journey to Cloud a successful one.  As an organization, Flentas is focused on Cloud Consulting, IoT, DevOps practice and implementation, Cloud Governance Automation, Load/Performance Testing and tuning of high Traffic / High Volume Cloud applications.  Flentas serves clients globally of all shapes and sizes with a strong and passionate team of experienced Solution Architects and Technology Enthusiasts.    Job Brief:    We are looking for Management and Leadership candidate for our Cloud Managed Services Program (Primarily AWS). Candidates that have 8-10 years of experience of managing a team of engineers, including technical aspects such as design and code reviews, and people aspects such as performance management and skill-building.    The ideal candidate is responsible for the deployment and evangelization of Cloud IT Service Management and its related processes: Incident management, Request Fulfillment, Problem Management, Configuration Management, Change Management, and Knowledge Management. He will also follow up and report on the adherence to the ITSM processes in the department to ensure organizational coherence.    Job Location:    Pune.    Basic Qualifications:    Experience managing a team that has cloud operational responsibilities  Developing cloud infrastructure, applications and CI/CD  Operation of existing and new cloud-based developer tooling, including responding to monitoring alerts and on call notifications  Promote sustainable incident response, including diagnosis and root cause analysis  Promote responsible and cost-effective usage of cloud resources  Work together with existing team to plan and execute the company cloud strategy  Knowledge of Infrastructure-as-Code systems (Terraform / CloudFormation)  Understanding of cloud security principles and cloud governance with focus on least privilege  Expertise with public cloud API usage, particularly for administration and account management    Preferred Qualifications:    Experience with federated authentication, permission management and other cloud operations across one or more public clouds  Experience with public cloud resource cost management tools  Experience with a cloud security analysis tool  Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers  Demonstrated thought leadership through publications and public speaking  Demonstrated ability to adapt to new technologies and learn quickly  Experience migrating or transforming legacy customer solutions to the cloud  Capture and share best-practice knowledge internally  Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates  Act as a technical liaison between customers, service engineering teams and support  Any Professional Level AWS Certification

Job Description We are looking for a passionate Client Success Partner/Account Manager who will partner with, and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This is an account management + sales position requiring a strong understanding of the ‘cloud phenomenon’, enterprise solutions, and professional services. The role will provide you with the opportunity to work and grow in a dynamic organization and evolve as part of a young, creative and enthusiastic team.  Major roles and responsibilities include: Managing a set of predefined customers on-field & grow business in these accounts across all Searce services. Identify and grow opportunities within existing accounts and collaborate with the Central Account Management Team for upselling and cross-selling of Searce products and services.  Operate as the lead point of contact for any and all matters specific to your customers  Acting as the key interface between the customer and all relevant divisions. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly/yearly initiatives like Strategic Business Reviews, Planned Events and Enterprise Engagements to internal and external stakeholders Forecast and track key account metrics  Responsible for consistent customer engagement and high customer satisfaction Assist with high severity requests or issue escalations as needed Keeping a close track of clients’ business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement. Expertise in dealing with a variety of sales situations & acquire clients on “value-based selling”. Fit Assessment A Searce team member is a highly motivated individual with a phenomenal amount of passion and energy for whatever he/she engages in; Who respects honesty, integrity, initiative and creative approach to problem-solving; An inspiration to colleagues, he/she is a tenacious, and highly driven professional with a proven record of success and with a strong empathy for people - clients, partners, colleagues or vendors. Are you: A successful rainmaker having engagement expertise with technology executives? Likely to forget to eat, drink or pee in your passion for business development? Willing to learn, re-learn, research, break, fix, build, re-build and deliver awesome presentations to solve real business/consumer needs? Able to conceptualize the right solutions for complex and diverse business needs? An agile critical thinker, trying to improve things you witness around you? An open-source enthusiast also familiar with cloud products and solutions? Able to work independently? Key Success Factors An aptitude for details - Strong attention to detail and ability to aim at perfection Ability to follow-up with multiple stakeholders and get things done Excellent interpersonal communication skills and an ability to develop and maintain professional relationships Ability to make decisions and defend them clearly Self-motivation, independence and process-driven thinking Be highly motivated, energetic, disciplined, and results-oriented Strong ethics and transparency in dealings with clients, vendors, colleagues and partners Confident negotiator and ability to ‘close the deal Hands-on problem-solving aptitude, with the ability to generate ideas and solutions A positive and determined approach to researching and analyzing new business opportunities Education & Experience Relevant Bachelor’s degree; preference for computer science or related degrees (Preferably with an MBA in Sales & Marketing) 3-5 years of experience in enterprise sales for technology services or products Excellent communication and presentation skills Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors

Responsibilities: Ensure customer satisfaction by advising customers on configurations that may favorably impact performance. Advise product development of recurring issues. Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers. Requirements: Minimum 1 year experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects. Good communication Skills. Ability to Analyze Data- Have an eye for surveys and customer research. Need to be organised, to be able to organize thoughts and implement actions. Proactive Problem Solver Cheerful, Optimistic go-getter. Self-starter and a good team player. Eager to learn and execute the new processes for us.

Customer success manager having 5-7 years of experience in IT background.Saas background will be preffered .Responsible for on-boarding. Training of new customers, following up with them to sign up for the product on phone, email, website live chat etc. Coordinating with existing customer & tech them to resolve product issues. Building a trustworthy relationship with client to ensure retention & reduce churn. Tracking customer usage of product using pre-defined metrics. Preparing weekly reports & assisting clients with strategies to improve business growth. Maintaining Billing, Issues & Customer Success sheets, coordinating to ensure smooth product delivery Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction. Strategically manage account escalations & provide timely resolution. Work closely with Sales, Technical Team & Clients to get things done. Use and leverage Social Media, Webinars, Case studies etc. to help clients achieve their business goals.

As a Product Consultant at EduBrite, you will assist by problem-solving functional and technical issues for our customers. You will liaise with the sales/business development, product management, and marketing team to stay on top of industry trends and devise enhancements to EduBrite Product. Your job will involve you working closely with cross-functional teams of developers and architects with a variety of both regional and international. The relationship you build with customers is crucial for the overall growth of EduBrite.   We are looking for a Product Consultant with excellent technical, communication and organizational skills. Any previous experience with SaaS products like Learning Management, Human Resources, CRM and cloud-based infrastructure will be preferred.   As a Product Consultant, you will work closely with the sales team to introduce EduBrite. You will help prospective customers and partners to understand the value EduBrite brings their business.   Responsibilities: Work with sales/business development teams to identify and qualify business opportunities, identify key customer technical objections and convert prospects to customers. Work closely with the product management team to demonstrate and prototype integrations within the customer environment. Prepare and deliver product messaging to highlight EduBrite's value proposition through slide presentations, product demonstration, proof of concept management and RFP response documents. Work independently with prospects/customer's technical teams on technical scoping. During the process of scoping, you may be involved in complex workflow analysis and in-depth examination of the interaction between EduBrite and customer's infrastructure.   Requirements: Bachelors degree in Computer Science / Engineering or equivalent practical experience. 7+ years of experience as a technical sales engineer or equivalent experience in a customer-facing role. Build and groom team of Product consultants.

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team. Skills: Very good communication skills Experience of managing customer support team of atleast 10 members for international customers. Good Customer facing skills Good experience of managing teams Good technology background required for understanding complex technology issues. Responsibilities: Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools. Keep your team motivated. Keep tab on all issues which are reported by various sources Keep in touch with Product team for new releases and training teams according to their responsibility Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality Report to management about customer success reports Invent/discover new channels and method to improve customer success Manage  budgets of Customer support team requirements Take care of hiring and retaining customer support teams Do upkeep of tools used for Customer success such as fresh desk, chat etc.   Information Security Responsibilities:You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.  SHIFT : US Shift

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results. Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding. Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clients What you’ll do: Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.   Tools and Skills Required Must Have: Highly organized and able to multi-task. Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service. Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)   Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.) Strong Technical Background. What’s attractive about us?We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships  Sports Subscriptions  Entertainment Subscriptions  Key Conferences and Event Passes Learning Stipend  Team Lunches and Parties  Travel Reimbursements  ESOPs  That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

Experience – 3+ years Location - Pune   Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.   Key Responsibilities : The individual role that you’ll play in our team. To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. Create better modes of operations to make customer service easier for both team members and customers. Pay attention to customer’s details and complaint Provide customer training and education on company products. Provide technical support to customer, with the help of Technical team. Establish a successful account management routine. Create, manage and track customer data using online tools. Develop and implement a well-planned customer on-boarding. Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. Closely monitor the assigned Accounts; providing insight to Customers. To be responsible for customer retention and the prevention of churn across our Customer base. Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate Ability to work on customer relationship management applications. Quick learner and versatile. Must possess strong communication skills in English,---both written and verbal Excellent skills for communicating and relating with both team members and customers Good interpersonal skills to create a cordial relationship with team members Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Have good to handle disputes and emergencies Must have a strong understanding of our Customers’ business objectives. Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals An excellent problem solver with strong analytical skills The ability to manage your time and plan your day effectively

We are looking for a Client Account Manager professional with a minimum of 2 years of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts.    An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet.   He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated.   We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself. Responsibilities: Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them. Resolving escalations and optimizing deployment. Developing a complete understanding of key account needs by the client’s mapping. Managing communications between key clients and internal teams. Strategic monetization planning to improve clients’ results. Negotiating contracts with the client and establishing a timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams. Analyzing client data to provide customer relationship management   Qualifications & Skills: 1-5 years of Partner/Client handling experience in Enterprise Product based company BE/B.Tech or an MBA degree from Top Tier College. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused.  Excited by working with a product that is constantly evolving.

1. Work with the core team in fundamentally understanding & implementing major key areas in business and closely work with customers to understand and improvise on their needs 2. Develop & build new marketing channels 3. Handle customer retention & support potential customers to meet their needs 4. Establish, develop and maintain positive business and customer relationships 5. Reach out to customer leads through various customer acquisition channels 6. Expedite the resolution of customer problems and complaints to maximize satisfaction 7. Coordinate retention effort with team members and other departments 8. Analyze the territory/market's potential, track sales, and status reports 9. Help in forming the base of the retention department and be a part of the core team and setting up processes for expansion in other cities

Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.

HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.

plan-a is a startup digital marketing agency offering Strategy, Content & Digital Advertising solutions. We are on the look out for an enthusiastic account service manager, having experience in digital media. A day in the life of a client servicing executive at plan-a: 1. Understanding the requirements of the clients 2. Ideating & Brainstorming with the team to give the best output 3. Being on top of digital trends 4. Implement these trends to create compelling content for a relevant client 5. Create monthly reports & chart a plan for taking the brand forward 6. Keep the team ticking and ensure all deliverables and targets are being achieved 7. Be the single point of contact for all clients working with the organisation