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Customer Success Jobs in Pune

Explore top Customer Success Job opportunities in Pune for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Success Manager

Founded 2013
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Pune
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3 - 7 years
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As per market standards6 - 10 lacs/annum

The Customer Success Manager at Plobal Apps is responsible to work with our strategic business accounts to drive feature adoption, retention, renewals, high customer satisfaction scores (CSAT & NPS) & overall growth. This is a high-profile customer-facing role requiring outstanding customer relationship management skills, technical acumen & a proven record in people management / leadership roles. Our Customer Success Manager works with customers to understand their needs, and map Plobal Apps solutions and best practices. Since a large portion of our Customer base is from the E-Commerce background, A strong background in Digital Marketing will be necessary. A Customer Success Manager coordinates with cross-functional teams to ensure a successful transition from deployment/onboarding through ongoing account management. The Sr.Manager-Customer Success will be responsible directly for a team of junior Customer Success Managers in addition to managing their own bouquet of key customer accounts. Job Responsibilities: • Responsible for the management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. • Increase customer satisfaction by understanding business needs and accurately matching Plobal Apps solutions and offerings to these needs. • Work with customers to establish critical goals, define key performance indicators, plan the entire account strategy & help customers in achieving their goals • Act as an escalation point to drive problem resolutions in a timely and proactive manner. • Identify at-risk renewals and deliver on customer remediation plan. • Monitor customer health to track usage and customer satisfaction. • Delivery of periodic ( monthly / quarterly) Business Reviews with key stakeholders at the customer organization to review and analyse key metrics to demonstrate progress and provide recommendations. • In concert with the Sales teams, forecast retention, renewal, and status for assigned accounts.   Professional Competencies: • Prior experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention. • Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams. • Thrives in a multi-tasking environment and can adjust priorities on-the-fly. • Excellent customer relationship management skills. • Outstanding communication, understanding and writing skills. • Solid Understanding of Strategic Marketing & Online Marketing / Campaign Management is strongly desired. • Understanding of web applications, HTML, JavaScript, and CSS is a plus Desired Skills & Experience: • Bachelor’s or Masters degree in Strategic Marketing, Digital/Online Marketing and/or Computer Science related. • Minimum 3 years of customer facing experience. • Excellent organizational, presentation and communication skills. • Organized and reliable self-starter who can work independently. • Strong written and verbal skills.

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Farm Associate -Agronomy(Pune)

Founded 2016
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Pune
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0 - 3 years
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As per market standards1 - 2 lacs/annum

Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists

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Tech Support Engineer

Founded
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Pune
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3 - 7 years
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As per market standards10 - 20 lacs/annum

Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

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Customer Support Manager

Founded 2012
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Pune
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0 - 3 years
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As per market standards1 - 2 lacs/annum

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Fitato Captain (Fitness Coach)

Founded 2015
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Pune
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0 - 2 years
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As per market standards1 - 3 lacs/annum

We’re looking for an all-star Fitness Captains for our Pune Operations. If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & wellness. A after a day of running around the city dealing with clients and setting up events, you’re 110% ready to sweat it out at a Bootcamp or Yoga class, then Fitato is the perfect fit for you. Requirements: A love for fitness, health & wellness and a passion to reach out & touch people's lives. We don’t just talk the talk. We are all super passionate about Fitato's mission and live it every day! Complete spoken and written fluency in English. Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude. Confidence as a communicator and instructor. Top notch interpersonal and social skills. Highly organized, multi-tasking skills with strong attention to detail. Strong work ethic with a relentless desire to go above and beyond. Excellent time management skills and ability to work under pressure. Responsibilities: Engage with Fitato members on a daily basis to understand and address customer concerns. Organize and attend fitness workshops & events to promote the Fitato mission and grow the member community in Pune. Identify and initiate partnerships with brands and businesses that align with the community events & workshops. Create content (articles, photos, stories) for our social media platforms (primarily Instagram, Facebook, and blog) to promote studio partners and engage with Fitato community. Work closely with other team members to address issues, implement customer feedback, and grow the Fitato operations. Role  : Full Time ·  Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up. I f you are interested in this position, send an email to aditya@fitato.fit with “Fitato Captain Application” in the subject line. Attach your CV to the email (Certification Course Details ; If any), and in the subject body send us your responses to the below 3 questions: Why you’d make an all-star Fitato Captain? What’s your favorite fitness activity in Pune and why? Who/What inspires you?

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Customer Support Executive

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
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1 - 3 years
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As per market standards3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Customer Success Manager (SaaS)

Founded 2015
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Pune
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1 - 5 years
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As per market standards3 - 8 lacs/annum

Do you feel happy when you users are satisfied? And conversely, do you feel restless when users are not able to achieve their desired results? If you're analytical, data oriented, user focused and are tech savvy - this will be a great role to make an impact. Exprience in a data driven SaaS company is highly desirable. Reply to discuss more!

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Telesales Executive

Founded 2018
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Pune
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1 - 5 years
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As per market standards-1 - 4 lacs/annum

JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.

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Customer Service Lead

Founded 2015
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Pune
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1 - 4 years
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As per market standards2 - 4 lacs/annum

HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.

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Operations Executive

Founded 2016
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Pune
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0 - 2 years
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As per market standards0 - 1 lacs/annum

Six Hats Online Solutions Pvt Ltd is an IT startup company. Our first project is www.gharobar.com, it is the largest online marketplace for home based entrepreneurs. We are looking for independent and dynamic individuals to join us in writing our own start-up success story! The Operations Executive will be responsible for managing the backend operations of the website including managing shipping, updating and uploading products, giving demos to customers, answering customer queries, etc.

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Account Manager

via plan-a
Founded 2013
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Pune
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1 - 3 years
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As per market standards1 - 3 lacs/annum

plan-a is a startup digital marketing agency offering Strategy, Content & Digital Advertising solutions. We are on the look out for an enthusiastic account service manager, having experience in digital media. A day in the life of a client servicing executive at plan-a: 1. Understanding the requirements of the clients 2. Ideating & Brainstorming with the team to give the best output 3. Being on top of digital trends 4. Implement these trends to create compelling content for a relevant client 5. Create monthly reports & chart a plan for taking the brand forward 6. Keep the team ticking and ensure all deliverables and targets are being achieved 7. Be the single point of contact for all clients working with the organisation

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Operations executive

Founded 2015
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Pune
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2 - 4 years
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As per market standards2 - 4 lacs/annum

CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.

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Telesales Executive

Founded 2015
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Pune
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2 - 4 years
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As per market standards2 - 4 lacs/annum

CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.

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Sales - Marketing lead

Founded 2015
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Pune
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0 - 2 years
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As per market standards2 - 5 lacs/annum

We are currently supported and mentored by Nasscom, cnbc and facebook. Its a chance to get involved with a healthcare software startup in its early days and reap the benefits when it grows big. Chance to learn and contribute in multiple things are always on offer in any startup.

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Telesales Executive

Founded 2015
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Pune
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0 - 3 years
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As per market standards0 - 3 lacs/annum

If Stock Markets interest you, or you are keen to learn how to make investments and create wealth, then this would be a place for you to start.

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Customer Service Executive who can take bookings and address user's needs on call

Founded 2015
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Pune
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0 - 2 years
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As per market standards0 - 1 lacs/annum

1) It a great opportunity to understand a customer's needs. 2) It will help you expand your Sales skills. 3) Working for a startup provides great deal of learning.

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Tele Calling Executive

Founded 2015
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Pune
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1 - 5 years
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As per market standards0 - 3 lacs/annum

If you think - Your voice is sexiest part of your body. - Talking to people is the best thing in the world - Your God is the Client and not ‘Sachin Tendulkar’. - The only time you are not in control of your ‘Tongue’ is during meals. Then Adkarlo.com is looking for you!!! Adkarlo.com an online advertising marketplace is looking for Tele Callers having expertise in Client Servicing. P.S :- Angrezi Aani Chahiye Bhaiya!!

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