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Major Roles and Responsibilities: Use analytics, logic and business judgment to identify, prioritize, structure and solve business problems. Being the face of company for customers. Proactively identifying and documenting business requirements from key business stakeholders. Analyze business and user requirements, business system capabilities, workflow, and functional limitations, procedures, and problems to automate or improve existing systems (SaaS, HRMS, ERP, HCM and others). Document the functionality of existing and new business systems. Work closely with the Technical, Business and Operations teams to implement solutions and enhancements that ensure technical compatibility and user satisfaction. Keep up-to-date with applicable technologies as well as developments in the relevant industries. Work in partnership with IT teams for - defining business solutions that deliver functional and nonfunctional requirements ; and sharing worthwhile feedback. Writing Functional requirement documents and creating wireframes effectively with various stakeholders. Demo the features to stakeholders/customers and collect feedback. Capability to transform business Processes into Product Requirement. Managing system implementation projects and multiple accounts at the same time and managing the operational queries. Must be open for Travelling. Key Success Factors An aptitude for details - Strong attention to detail and ability to aim at perfection. Ability to follow-up with multiple stakeholders and get things done. Excellent interpersonal communication skills and an ability to develop and maintain professional relationships. Superior project management and organizational skills. Highly developed critical thinking and analysis skills. Think logically, learn quickly and translate into technical and layperson terms. Sound business judgment and an appreciation and interest in the 'big picture'. Ability to define and solve unstructured business problems. Ability to make decisions and defend them clearly. Self-motivation, independence and process driven thinking. Be highly motivated, energetic, disciplined, and results oriented. Strong ethics and transparency in dealings with clients, vendors, colleagues and partners. Hands-on problem solving aptitude, with ability to generate ideas and solutions. Strong knowledge of HRMS Domain is a must. Education & Experience Bachelor’s degree in Technology. Graduate in Engineering/BCA 3-5 years in Client Facing Role. Good understanding of software development lifecycles Strong written and verbal communication skills Strong knowledge of HRMS Domain is a must. Prior exposure of product development would be an added advantage.
Real Customer Success comes from the heart! We're looking for motivated individuals who can provide exceptional support and troubleshooting for our products. You'll be responsible for making sure our customer's needs are met, and potential concerns are heard and addressed in the best way possible. We at StarApps make software (SAAS) that helps eCommerce merchants with their business. To support these entrepreneurs in their business, you need to think like an entrepreneur, and you need to have/develop an in-depth understanding of e-commerce businesses and technologies. You'll be working directly with founding team members and understand from them the vision for the product and ensure we're delivering exceptional support to our customers. Who are you? You're the type of person that people want to hang out with and love being around. You're personable, fun, creative, witty, and you have big personal and professional goals. You have empathy, emotional intelligence, and you can carry a conversation. Your communication skills are amazing, and you can make ANYONE fall in love with you. You're a creative genius who never stops having new ideas to test out to improve things. You have had some exposure to e-commerce, either as a merchant, as a developer, or a customer. You have experience working with customer support or content writing. You can grasp technical and non-technical concepts quickly. You have a basic understanding of web technologies like JavaScript, HTML, CSS. You can multitask, prioritize, and manage time efficiently. You want to help and serve customers without any compromise. Here's what you'll be doing: Engage with customers, understand their needs, advise them, and solve their problems. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective products. Answering pre-sales questions of potential customers, follow-up with them, and help in onboarding. Interact with old customers to introduce new products and features, take their feedback, and guide the further development of the products. Knowing our products inside and out so that you can answer questions and respond promptly to customer inquiries. Participate & represent the company in various online communities/ offline meetups. What we offer - We care about you; therefore, you'll be offered a competitive salary. Work from an exquisite remote location with the team for a few days every month. (Travel, food and stay covered by the company) " You'll have opportunities to go around the world to connect with our partners and to make new partnerships. We'll support your professional development however you need, whether it's with equipment, courses, books or conferences Monthly wellbeing allowance you are free to spend on new running shoes, yoga classes, mindfulness classes - whatever keeps you happy and healthy. Monthly connectivity allowance to cover your mobile and broadband expenses. We offer one annual day off for charitable work. We match any annual charitable donations made by you up to a limit of ₹5000. Flexible holiday policy to help you plan your vacations better. How to apply - The most important part of your application is your cover letter or a recorded video, which should tell us: Who are you? What your level of experience with customer support & content crafting? Why, specifically, you'd like to work with us at StarApps We'd love to know about your past works - please share all the worthy links which you think can get you shortlisted. It could be your resume, linked in profile, Instagram handles, Facebook profile, your blogging medium, or ANYTHING (The more, the better). This might change your life. Well, maybe not, but it'll be worth it. Apply right away!
Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills
Responsibilities: - Operate as the lead point of contact for any and all matters specific to your customers - Build and maintain strong, long-lasting customer relationships - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecast and track key account metrics - Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment - Assist with high severity requests or issue escalations as needed Requirements: - Min 2 years experience in account management - Clarity in thought - Excellent communication skills - Customer handling experience
