Customer Success Jobs in Pune

Explore top Customer Success Job opportunities in Pune from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
icon
DP
Posted by Sweta Agarwal
icon
Pune
icon
2 - 5 yrs
icon
₹5L - ₹12L / yr
Operations
Customer Relationship Management (CRM)
Customer Support
Operations management
Recruitment/Talent Acquisition
+1 more
About the role:
This is a unique operations role where you will act as a quality enhancer and a product expert for the recruiters on Cutshort. You will be a part of the Customer success team, and will be required to leverage your platform knowledge and enable our users to hire seamlessly here on Cutshort. You will also contribute towards product improvement with your insights from product usage and user interactions.
 
 
About Cutshort:
Welcome to today’s professional world where:
  • Older job skills are becoming irrelevant. There is a constant need to upgrade.
  • The value of work matters more than the number of years of experience a person has.
  • The education system is still failing to prepare people for the real professional world.
  • You can work on anything from anywhere for whatever time
 
These facts may look scary but they are actually opportunities if the professionals get to:
  • Figure our their career interests paths
  • Learn the skills
  • Share learnings
  • Find people for mentorship, side projects, freelancing etc
  • Get opportunities to apply their skills at a place that fits their needs

At Cutshort, this is what we do. We have built an AI-powered solution to help millions of professionals plan and grow their careers to become more successful and satisfied in their lives. Since we started in 2015, 1M professionals have used Cutshort to hire, find jobs, connect with each other to grow their careers.
 
 
Responsibilities:
 
As a Product Operations member, you will:
  1. Make sure the platform is able to deliver value to the recruiters by ensuring relevant matches for their created jobs.
  2. Be a product specialist and help the users in case they are stuck or need any help.
  3. Gather insights to improve the platform. Since you would be using the product regularly and interacting with users, you will be expected to share your insights with the product team and contribute to platform improvement.
 
Requirements:
Must have-
  1. Analytical mindset with an understanding of how to solve user problems, and maintain smooth communication lines with users.
  2. Curiosity to constantly improve processes and outcomes.
  3. Interpersonal communication skills with the ability to build relationships/rapport with customers.
  4. Customer success orientation.
  5. Product experience/SaaS experience is mandatory.
  6. 2-5 years of experience.

The work culture at Cutshort:
 
We are a small, remote team that believes in
  • Working with a few, but only with the highest quality team members who want to become the very best in their fields.
  • Having a flat organisational structure with a merit-first, no-politics environment
  • Partnering with our employees to achieve their career goals and helping them grow professionally, financially and holistically.
Interested? Let's talk!
Read more
icon
Pune
icon
3 - 9 yrs
icon
₹9L - ₹40L / yr
Customer Relationship Management (CRM)
Customer Success
Customer Retention
Account Management
Key account management
+1 more
About the role:

This is not just a regular customer-facing role, it is about putting yourself in your users' shoes and helping them be successful. You will get a chance to work with founders, directors, hiring managers, HRs who are recruiting on Cutshort. Your role will be to ensure the revenue growth of your accounts & make them successful in what they are doing. At Cutshort, you can do that by helping them build an awesome team. For that, you have to make sure they are using the product to its full potential and tackle all the hurdles they face along the way. You will also work with our product team for product improvement with your insights from user interactions.
 
About Cutshort:

Welcome to today’s professional world where:
  • Older job skills are becoming irrelevant. There is a constant need to upgrade.
  • The value of work matters more than the number of years of experience a person has.
  • The education system is still failing to prepare people for the real professional world.
  • You can work on anything from anywhere for whatever time.
  •  
These facts may look scary, but they are opportunities if the professionals get to:
  • Figure our their career interests paths
  • Learn the skills
  • Share learnings
  • Find people for mentorship, side projects, freelancing etc
  • Get opportunities to apply their skills at a place that fits their needs
At Cutshort, this is what we do. We have built an AI-powered solution to help millions of professionals plan and grow their careers to become more successful and satisfied in their lives. Since we started in 2015, 2.2M+ professionals have used Cutshort to hire, find jobs, connect with each other to grow their careers.

Responsibilities:

1. Research customers’ business and prepare thoughtful questions and insights in advance of customer meetings. 
2. Ask layered, open-ended questions to understand and clarify customers’ objectives and challenges beyond surface-level details.
3. Build relationships with multiple stakeholders (vertically and horizontally) across the customer’s organization.
4. Use data and insights to support investment recommendations or overcome customer objections.
5. Proactively mitigate churn risk by adopting a smart, customer-centric approach.
6. Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI.
7. Drives customer growth by proactively identifying opportunities to deliver greater customer value.

Internally, you'll get to:
  1. Work with the product team to help improve the platform.
  2. Work with the sales team to increase the renewal rate.
  3. Work with the marketing team to execute customer centric campaigns.
 
Requirements:
  1. Tactical and fundamental understanding of subscription models and sales.
  2. 2 to 3 years of customer facing experience preferably in SaaS.
  3. Needs to possess maturity, be a patient listener and a good communicator to be successful in this role.
  4. Ability to write/speak clearly and logically in response to customer problems and coming up with articulate solutions.
  5. Needs to have a good sales acumen.
  6. Logical thinking with a product-first mindset.
 
The work culture at Cutshort:

We are a small, remote team that believes in-
  • Working with a few, but only with the highest quality team members who want to become the very best in their fields.
  • Having a flat organizational structure with a merit-first, no-politics environment
  • Partnering with our employees to achieve their career goals and helping them grow professionally, financially and holistically.

Interested? Let's talk!
Read more
icon
Pune
icon
4 - 7 yrs
icon
₹9L - ₹14L / yr
Customer Success
Customer Retention
Enterprise customer
enterprise account management
Key account management
+1 more
Summary: Enterprise Customer Success Manager  
We are looking for a potential Enterprise Customer Success Manager, who will be managing a few of our Enterprise accounts - driving renewals, expansion, and advocacy across the portfolio. As a major contributor in Customer Success you will have to understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map.
Roles and Responsibilities:
  • 1. Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)  
    2.  Communicate with Key stakeholders (Director and Above) to provide value during each touch point
    3. Quickly understand the business problem stakeholders are planning to solve and gather metrics to gauge the progress in achieving their goals
    4. Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed  
    5. Increase customer satisfaction by implementing the solution in a way which leads to successful outcomes. understanding business needs and providing additional Interview Mocha solutions and resources.  
    6. Act as an escalation point to drive problem resolutions in a timely and proactive manner
    7. Hands on Experience in handling any CSM tool.
Requirements:
  • 5+ year work experience as a Customer Success Manager or similar role.  
  • Experience in handling USA clients
  •  Excellent communication and negotiation skills
  •  An ability to deliver projects and answer inquiries on time
  • Great Presentation Skills.  
 
Qualification:
  •  Master’s Degree in Business or Management domain required  
  •  Bachelor’s degree in computing, engineering or technology (for technical sales) required
Read more
DP
Posted by Sangeeta Bhagwat
icon
Pune
icon
2 - 12 yrs
icon
₹6L - ₹24L / yr
User Experience (UX) Design
Digital strategy
User Research
User Interface (UI) Development
User experience management
+5 more

What makes Bakerstreet Digital Special? 

  • We are not just an ambitious niche Digital Products company. We are an ambitious Digital Products Company with a soul.
  • Fundamental to our mission of building world-class (we have won a webby award) global (26 global products live 0-1) digital products is an integrated, mission-driven team of consultants who are passionate about their competency.  


Who are you? A Digital Designer and Strategist that can skillfully orchestrate end to end Product Design. You:

  • Have a deep understanding of CX, Design beyond screens and colours 
  • Have Experience with design ops and Leading design teams to successful product launches.
  • Are efficient at managing the entire Digital Product Design process from Customer Research, Competitive UX analysis, Product articulation, down to the detail of Digital Product Design execution. 
  • Are keen to work with Product Management to create and validate inspiring platform/product visions, derived from business needs, market opportunities, and technology trends. 
  • Can translate business requirements and customer experience into features and functions that drive the platform/product roadmap. 
  • Deliver platform product and associated artefacts that set the standard for engineering excellence and technical product management including API designs, solutions architecture definitions and specifications, including contributions for industry specifications. 
  • Are adept at working with Technical Program Managers, Developers, UI designers, to define the details behind the business requirements. 


What you will do:

  • Act as the voice of the business customer and accountable for multiple Products
  • Consult, counsel and be able to influence stakeholders on design concepts,, product requirements, and acceptance criteria. 
  • Lead the interfacing with principle engineers to translate product requirements into technical specifications ensuring architecture, data and delivery alignment minimising time to market. 
  • Drive rapid prototyping, iterative design and delivery for a suite of MasterCard products and/or services. 
  • Ensure technical, customer, and business goals are in line with business requirements. 
  • Balance trade-offs between competing interests using judgement, data, and experience. 
  • Tackle hard problems in new spaces, bringing clarity to ambiguity and complexity and demonstrating ways to simplify.


Who you are NOT. This role is not for you if: 

  • You can only follow the given process
  • Not think out of the box, innovative solutions to startup problems
  • Have time-zone constraints (this is a global time-zone role)
  • Work only in a slow, structured environment where you are given detailed instructions
  • Want to take it easy and prefer a passive role 


What you will get: 

  • An opportunity to be a core team member with a growth path
  • A fast-growth environment with a world-class visual design quality 
  • A place where you matter, and are not just a cog in the wheel
  • An encouraging, informal and comfortable working environment
  • A place where flexibility can be earned and work-life balance ensured
  • Competitive Compensation

You will learn: 

  • How to build a design and build a global quality next generation product ground-up
  • How to build a Design-led organization ground-up
  • How to build a Zero to one product, not just enhance or add features


What are the Qualifications you need? 

  • Proficiency with visual design programs such as Figma / Adobe XD and Prototyping tools. 
  • Ability to work effectively in a collaborative environment to create top-performing interfaces. 
  • Ability to think through product propositions ground-up considering the entire product eco-system
  • Must have Customer-oriented data-led problem-solving skills 
  • Ability to prioritise and manage multiple milestones and projects efficiently
  • Ability to work with and influence senior stakeholders
  • Professional written and interpersonal skills.


Our Hiring Process:

  1. You Apply and answer a couple of quick questions [5 min]
  2. Recruiter screen by Sangeeta Bhagwat [10 min] 
  3. Hiring Manager screen with Chinmay Kulkarni [30 min]
  4. Skills assessment take-home challenge [30 min]
  5. Confirmation Stage: [30 min] Peer interview & Chinmay Kulkarni call [30 min]
  6. Final Stage Onboarding call with Sangeeta Bhagwat [15 min]
  7. We make you an offer and proceed for reference check.
 
Read more

HR Central

Agency job
via HR Central by uma HR
icon
Pune
icon
3 - 8 yrs
icon
₹1L - ₹5L / yr
Customer Service
MS-Excel
MS-Word
Telesales
Customer Support
+2 more
Female candidates preferred

Customer service and care of the customers

  • By entering customer data in to the data base
  • By updating customer information
  • By handling customer telephone calls and making required activities
  • By actively preventing terminations of contracts and reduce of purchased services
  • By handling customer feedback and making required activities
  • By making customer satisfaction surveys
  • By follow up of first delivery to new customer
  • By follow up of contract termination and final invoicing
  • By making invoicing to customers
  • By printing of delivery lists
  • By archive of customer documents
Read more

Workday

Agency job
via Qrata by Rayal Rajan
icon
Mumbai, Pune, Bengaluru (Bangalore)
icon
4 - 15 yrs
icon
₹18L - ₹30L / yr
Finance
Workday
Billing
Customer Support
Procurement & Buying
+6 more
JD 

3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
Read more
icon
Remote, Pune
icon
0 - 3 yrs
icon
₹1.2L - ₹1.8L / yr
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
+1 more

 

Abmiro Solutions is currently seeking a friendly and highly skilled Customer Success Executive to provide enterprise-level support to our vast international customer base. He/She must be able to provide support via phone, web, email, chat, and other channels as needed.

Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2020 and looking for talented people who want to make a real difference.

Position: Customer Success Executive

Education: Graduate

Experience: 0 to 3 Years

Work timing: UK shift - 3:30 pm IST to 1:30 am IST

Responsibilities and Duties:

  1. Manage inbound calls, chats, ticketing system and emails.
  2. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  3. Guide Customers with technical or non-technical problems
  4. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  5. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  6. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  7. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  8. Act as a liaison between the delivery team, customers and vendors.
  9. Proactively work on building process improvements to enhance customer experience.

 

Technical Knowledge and Skills:

  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand
  1. Basic knowledge of MySQL, Shell Scripts, etc is a plus

 

What We Provide -

  • Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  • Hell lot of stuff to innovate and learn at the same time
  • Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector. 

Location: Pune (Remote until lockdown)

PS: We're a small team, and your impact is going to be huge! 

Read more
DP
Posted by Plobal apps
icon
Pune
icon
2 - 12 yrs
icon
₹5L - ₹15L / yr
Customer Success
Account Management
Key account management
Our customer success team works with Enterprise customers spread across North America
(70%), Europe, Middle East and Rest of the world (30%).
They work as consultant business partners for our customers, driving high-growth for them;
while working closely to build and launch apps, drive installs, create and convert engaging
marketing campaigns, and draw insights from in-depth analytics. A large focus of the customer
success team is to scale the business and grow revenue for merchants via their mobile app built
on our platform.
What you will do:
● Create plans for the success of your customers while collaborating with
sales,engineering and product teams. You own,track and improve performance metrics
for customers along with revenue growth.
● You will be responsible for on-boarding and training new customers on the platform
● Act as a Strategic Consultant for your customers to develop a deep understanding of
their business goals and motivations
● Provide recommendations for campaigns, features, growth strategies and ensure a
seamless shopping experience for the merchant’s customers
● Coordinate with support & tech teams to resolve product issues
● Build a trustworthy relationship with customers to ensure retention & reduce churn. While
continuously working with them to derive value from the platform
● Prepare weekly/monthly business reports and assist customers with strategies to
improve business growth and track their month on month usage of the platform
● Partner closely with cross-functional teams to translate business needs and product
requirements into new solutions for customers
● Strategically manage account escalations & provide timely resolutions
● Help drive customer references and case studies
● Optimize existing business processes and work on customer success initiatives
What we are looking for:
● 2 to 12 years of proven experience in an Account Management/Customer Success or
Consulting role in a B2B SaaS or a tech company
● Experience in the ecommerce ecosystem is a huge plus along with an understanding of
the customer lifecycle
● Should be open to working in the US time zone (5pm IST to 2am IST)
● Can take ownership of the customer relationship post sales and give strategic solutions
to grow the account
● Strong interpersonal skills and experience in building relationships in different capacities
with a wide range of customers
● Experience or understanding of Digital Marketing/Growth to drive results
● Can work smoothly across engineering, sales, marketing and support teams in a fast
paced environment
● Customer centricity as a philosophy in all interactions
Benefits:
● Competitive Salary
● Flexible work hours. We value work-life balance
● Opportunity to work with some of the biggest Enterprise customer
Read more
icon
Pune
icon
1 - 2 yrs
icon
₹1.8L - ₹2.4L / yr
Customer Success
Customer Support
At ONN, we believe in "doing stuff never done before" and provide opportunities for professionals to become successful risk-taking entrepreneurs. With an attitude of fearless innovation, our employees are enabled to take charge of future business opportunities and leadership roles.

You will be a thought leader and the go to person for the staff and drive engagement & affiliation. Move and inspire people with innovative ideas; help turn ideas into reality, and set values, thought and culture to replicate excellence in each field.

The Interesting Challenge :

- Creating value through innovation and reinventing service delivery benchmarks.

- Ensuring "Customer first" always in all the situations.

- Ensure that service is fully operational and processes are running smoothly.

What you'll offer us :

- Ability to monitor, manage escalations, and provide resolutions with a sense of urgency while ensuring zero issue-based churns.

- Advocate and manage user relationships and engagement

What you will need :

- The individual should be a go-getter, self-starter, articulate, and detail-oriented, with an ability to engage with stakeholders across all levels - both internal and external.

- Exposure/experience with Auto dealerships will be an added advantage

- Excellent interpersonal, verbal, and written communication skills with a proven ability to take initiative and build strong productive relationships

- A proven track record of simultaneously managing multiple projects. Motivated and driven to take on additional responsibilities with a sense of urgency.
Read more
icon
Pune
icon
2 - 8 yrs
icon
₹4L - ₹10L / yr
Customer Success
Revenue growth
Key account management
ProMobi Technologies Pvt. Ltd.

Customer Success Specialist
Location - Pune

Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.

Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.


What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively


Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.

Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
Read more
icon
Pune
icon
5 - 10 yrs
icon
₹10L - ₹13L / yr
Salesforce
Customer Success
Salesforce.com
Technical support
Customer Relationship Management (CRM)
+3 more

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

  • Very good communication skills
  • Experience of managing customer support team of atleast 10 members for international customers.
  • Good Customer facing skills
  • Good experience of managing teams
  • Good technology background required for understanding complex technology issues.

Responsibilities:

  • Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
  • Keep your team motivated.
  • Keep tab on all issues which are reported by various sources
  • Keep in touch with Product team for new releases and training teams according to their responsibility
  • Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
  • Report to management about customer success reports
  • Invent/discover new channels and method to improve customer success
  • Manage  budgets of Customer support team requirements
  • Take care of hiring and retaining customer support teams
  • Do upkeep of tools used for Customer success such as fresh desk, chat etc.

 

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift

Read more
icon
Pune
icon
3 - 5 yrs
icon
₹4L - ₹5L / yr
Customer Support
Customer Success
Customer Retention
Customer Relationship Management (CRM)


We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

 

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

 

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

  • Health Memberships 
  • Sports Subscriptions 
  • Entertainment Subscriptions 
  • Key Conferences and Event Passes
  • Learning Stipend 
  • Team Lunches and Parties 
  • Travel Reimbursements 
  • ESOPs 


That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!



Read more
icon
Pune
icon
3 - 5 yrs
icon
₹3L - ₹8L / yr
Customer Success
Customer Relationship Management (CRM)
Customer Retention
Revenue growth
Key account management

Experience – 3+ years

Location - Pune

 

Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.

 

Key Responsibilities :

  • The individual role that you’ll play in our team.
  • To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion.
  • Create better modes of operations to make customer service easier for both team members and customers.
  • Pay attention to customer’s details and complaint
  • Provide customer training and education on company products.
  • Provide technical support to customer, with the help of Technical team.
  • Establish a successful account management routine.
  • Create, manage and track customer data using online tools.
  • Develop and implement a well-planned customer on-boarding.
  • Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe.
  • Closely monitor the assigned Accounts; providing insight to Customers.
  • To be responsible for customer retention and the prevention of churn across our Customer base.
  • Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business.

What we want to see in the potential Candidate


  • Ability to work on customer relationship management applications.
  • Quick learner and versatile.
  • Must possess strong communication skills in English,---both written and verbal
  • Excellent skills for communicating and relating with both team members and customers
  • Good interpersonal skills to create a cordial relationship with team members
  • Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
  • Have good to handle disputes and emergencies
  • Must have a strong understanding of our Customers’ business objectives.
  • Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals
  • An excellent problem solver with strong analytical skills
  • The ability to manage your time and plan your day effectively
Read more
icon
Pune
icon
0 - 1 yrs
icon
₹2L - ₹4L / yr
Customer Success
Communication Skills
Interpersonal Skills
1. Work with the core team in fundamentally understanding & implementing major key areas in business and closely work with customers to understand and improvise on their needs 2. Develop & build new marketing channels 3. Handle customer retention & support potential customers to meet their needs 4. Establish, develop and maintain positive business and customer relationships 5. Reach out to customer leads through various customer acquisition channels 6. Expedite the resolution of customer problems and complaints to maximize satisfaction 7. Coordinate retention effort with team members and other departments 8. Analyze the territory/market's potential, track sales, and status reports 9. Help in forming the base of the retention department and be a part of the core team and setting up processes for expansion in other cities
Read more
DP
Posted by Siddharth Dialani
icon
Pune
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr
Operations
Customer Success
agronomy
Job Summary- We are looking for an enthusiastic and energetic individual to join as a Farm Associate. You’ll regularly meet farmers and visit their farms. You’ll also work with agronomy-technical-officers to develop advanced package of practices for crops. Responsibilities and Duties- Meeting farmers and visiting farms Interact with farmers through multiple media and solve problems Recording data about crop growth and suggesting agronomy practices Continually advance your agronomy knowledge Collaborate with senior agronomy-technical-officers to develop package of practices for crops Required Experience, Skills and Qualifications- Graduate degree in Agriculture Ability to interact with farmers in Marathi language Familiarity with modern agronomy practices especially – integrated nutrient and pest management Willingness to go through online or executive courses Benefits- National and international (online) courses in relevant field Allowance would be provided for all company related travel Opportunity to work with qualified agronomists
Read more
icon
Pune
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr
Customer Success
Inside Sales
Presales
Sales Operations
Account Management
+3 more
Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills
Read more
DP
Posted by Nishant Chhabria
icon
Pune
icon
1 - 5 yrs
icon
₹-1L - ₹4L / yr
Telesales
Tech Support
Customer Success
JOB DESCRIPTION FOR CSE Skills and Qualifications Excellent Customer service and negotiation skills Basic PC skills including quick data entry Strong Analytical Skills and ability to work through ambiguous situation Willing to work in 24/7 shifts Willing to work Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar) Foreign Language skill will be an added asset Willing to work in Pune Kharadi 411014 Job Description and Duties 1. Maintain company product knowledge 2. Receive and resolve customer queries via inbound phone call/email/web chat 3. Provide support on non technical account management customer queries 4. Effectively articulate necessary customer and non-technical information to customers in a 5. simple and concise manner. 6. Guide customer through online payment portal and ensure a smooth sales process. 7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions 8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Read more
DP
Posted by Salil Bhargava
icon
Pune
icon
1 - 4 yrs
icon
₹2L - ₹4L / yr
Business Development
Customer Success
Customer Relationship Management (CRM)
HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.
Read more
DP
Posted by Aditya Mane
icon
Pune
icon
1 - 3 yrs
icon
₹1L - ₹3L / yr
Client Servicing
Digital Marketing
00515
Customer Success
plan-a is a startup digital marketing agency offering Strategy, Content & Digital Advertising solutions. We are on the look out for an enthusiastic account service manager, having experience in digital media. A day in the life of a client servicing executive at plan-a: 1. Understanding the requirements of the clients 2. Ideating & Brainstorming with the team to give the best output 3. Being on top of digital trends 4. Implement these trends to create compelling content for a relevant client 5. Create monthly reports & chart a plan for taking the brand forward 6. Keep the team ticking and ensure all deliverables and targets are being achieved 7. Be the single point of contact for all clients working with the organisation
Read more
DP
Posted by Gurmohit Ahluwalia
icon
Pune
icon
2 - 4 yrs
icon
₹2L - ₹4L / yr
Customer Success
Logistics
Operations
CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.
Read more
DP
Posted by Gurmohit Ahluwalia
icon
Pune
icon
2 - 4 yrs
icon
₹2L - ₹4L / yr
Business Development
Sales
Telesales
Customer Success
CarOK is an online platform for car servicing & repairs. Currently based out of Pune City with more than 3000 happy customers. CarOK service advisors inspect your car & tell you the minimum work required. The CarOK team sends you multiple quotes for your car's work and then the advisors pickup, supervise and drop off the car at your doorstep.
Read more
DP
Posted by KidNurture KidNurture
icon
Pune
icon
0 - 2 yrs
icon
₹2L - ₹5L / yr
Customer Success
Field Sales
Growth Hacking
Inbound Marketing
Sales Enablement
We are currently supported and mentored by Nasscom, cnbc and facebook. Its a chance to get involved with a healthcare software startup in its early days and reap the benefits when it grows big. Chance to learn and contribute in multiple things are always on offer in any startup.
Read more
icon
Pune
icon
0 - 3 yrs
icon
₹0L - ₹3L / yr
Business Development
Sales
Customer Success
Telesales
If Stock Markets interest you, or you are keen to learn how to make investments and create wealth, then this would be a place for you to start.
Read more
icon
Pune
icon
0 - 2 yrs
icon
₹0L - ₹1L / yr
English Proficiency
Telesales
Customer Success
1) It a great opportunity to understand a customer's needs. 2) It will help you expand your Sales skills. 3) Working for a startup provides great deal of learning.
Read more
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort