Cutshort logo
Truein logo
Customer Success Manager
Customer Success Manager
Truein's logo

Customer Success Manager

Shivani Kawade's profile picture
Posted by Shivani Kawade
4 - 8 yrs
₹10L - ₹16L / yr
Pune
Skills
Onboarding
Customer Success
Product demonstration
Voice of the customer
Upsell
Cross-sell
Customer Acquisition

Job Title: Customer Success Manager

Location: Baner, Pune


About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.


Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.


Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.


Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes


Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field


Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies


You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level


Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Truein

Founded :
2017
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Truein is a B2B SaaS company. We help organizations to enable face recognition-based attendance. Truein is designed for the contractual and distributed workforce use case. The solution helps to increase workforce productivity and plug attendance leakages

Read more

Connect with the team

Profile picture
Ankit Tanna
Profile picture
Ankit T
Profile picture
Varun Bhat
Profile picture
Jigar Pujara
Profile picture
HR (Truein)

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

OOH, Print Media, OTT, TV, DOOH
OOH, Print Media, OTT, TV, DOOH
Agency job
via NextGen Talent Consultants by Pooja Mishra
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
5 - 15 yrs
₹8L - ₹12L / yr
Ad Sales
Revenue growth
Lead Generation
Business Development
Sales
+1 more

Job Role : Business Development Manager

Job Summary:

Lead a High-Performing Sales Vertical and Drive Revenue Growth! Are you a seasoned sales professional with a passion for the media industry? Do you thrive in a fastpaced environment and enjoy building strong client relationships? If so, we'd love to hear from you! Roles &


Responsibilities:

● Spearhead Business Growth: Proactively identify and secure new business partnerships with agencies and direct clients, expanding our reach and market share.

● Cultivate Client Relationships: Develop and nurture strong relationships with key decision makers within enterprise accounts.

● Become a Client Champion: Work closely with clients to understand their unique needs, and use your expertise to tailor innovative media solutions that deliver impact.

● Mastermind the Sales Pipeline: Maintain a robust sales pipeline, track opportunities through all stages of the sales cycle, and provide accurate forecasts for strategic decision-making.


Requirements:

● Proven track record of developing and nurturing direct brands for everything media. (Out-of-home, Print, Radio, or TV experience is a must)

● Exceptional communication, presentation, and interpersonal skills

● Deep understanding of various advertising media (traditional and digital)

● Strong work ethic, accountability, and a relentless pursuit of exceeding targets What We Offer

● Dynamic and supportive work environment

● Healthy work-life balance 

● Competitive salary and benefits package


Experience: 5 – 7 years

Location: Delhi

Working Days: Monday – Friday

Working Hours: 9:30 am - 6:30 pm


Interested Candidates apply here and through link:- https://tiny.cc/NGtalent

Read more
A B2B SAAS company
A B2B SAAS company
Agency job
via Qrata by Prajakta Kulkarni
Remote only
3 - 8 yrs
Best in industry
Content Marketing
Content Strategy
Content Writing

🔥 About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey.


If you are expecting a working playbook that you can scale, we are probably not the right fit for you at this point.


However, if you are excited about creating the playbook from scratch, we would love to hear from you 🙂


You will work closely with the founders.


We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team.


As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀


We don’t write content for the sake of writing content - we only write content that genuinely adds value to our users.


You will be responsible for developing engaging, high-quality, and SEO-friendly content.


Your primary focus will be on creating original content that attracts and engages our target audience, solves their problems, drives organic traffic, and promotes brand awareness.


You will be working closely with the founders and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.


You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience.




You will be required to:

  • Develop a deep understanding of the user, their pain points, stage of the journey and intent
  • Create content formats like videos, blog posts, email campaigns, webinars, eBooks, whitepapers, templates, guides etc, constantly keeping in mind our ICP and buyer persona.
  • Hustle your way to find channels to promote the different forms of content that you will create
  • Ensure that the content we produce reflects your understanding of their pain points and actually solves it through your content
  • Frequently conducting keyword research and incorporating best SEO practices in the content you produce
  • Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
  • Ensure all-around consistency with regard to the style, fonts, images and tone
  • Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
  • Publish high-quality, compelling content within established timelines to achieve outcomes
  • Work towards minimizing the time for research by curating high-quality sources for research



📎 Key qualifications

  • Minimum 3 years as a content marketer, or similar role in a B2B SaaS company.
  • Portfolio with work samples showcasing your writing skills with different forms of content.
  • Tech-savvy with the ability to do deep research and explain complex technical matters in a simple manner without using jargon.
  • Excellent skill at researching new and obscure topics online.
  • Excellent command of the English language (grammar and vocabulary) and a passion for crafting compelling and creative content.
  • Excellent communication, verbal, and interpersonal skills.
  • Comfort in using tools like Ahrefs, SEMrush, Buzz Sumo, Webflow, Uber Suggest, and ChatGPT, among others.
  • Motivated self-starter who likes a fast-paced work environment with multiple active projects.
  • Grit and curiosity to learn new topics in great depth.
  • Ability to build, manage and motivate a team.
  • Self-driven individual with high ownership and strong work ethic
  • Previous entrepreneurial experience is a huge plus.
  • Experience catering to CFO persona is a plus.
  • Familiarity with billing systems, CPQ and accounting systems is a plus.
  • Not taking yourself too seriously :)



🤝Good To Have:

  • Experience working for an early-stage startup
  • Experience with finance/accounting terms or Fintech software
  • Experience with hiring and managing interns


Read more
Remote, Ahmedabad
1 - 4 yrs
₹3L - ₹0.0L / yr
Business Development
Client Servicing
Sales
Presales
Salesforce

About MobileFirst : Software Application development studio focusing on great mobile app experiences. We have great exposure working with Startups, Enterprises and Design Studios. MobileFirst has worked with customers from the USA, India, UK, Kenya, and Singapore.

Currently our focus is to build new clients in Sports, Health & Wellness, FinTech & eCommerce line of business. 

 


What are we looking for?

  • Must have proven experience of selling software services in International Markets.
  • If not services we can consider people with experience of selling software products as well.
  • Somebody who has experience of end to end sales cycle
  • Somebody who has worked in a revenue based target environment.
  • Should be mature, empathetic, self-driven and creative.
  • Should be able to take initiatives, learn new things, dependable, co-operative and a team player.
  • Adapative for working as per different timezone. 
  • Should able to take at least 6 to 7 Introduction meetings with clients. 

Benefits:


  • Opportunity to build & scale the Sales team
  • Incentives on achieving the targets
  • Work from home on an approval basis
  • Opportunity to travel & represent organisation on various forums, conferences etc. 
Read more
ethics infotech
at ethics infotech
1 recruiter
Kiran Sahani
Posted by Kiran Sahani
Vadodara, Ahmedabad, Surat, Rajkot, Dehradun, Gurugram
1 - 6 yrs
₹2L - ₹10L / yr
skill icon.NET
ASP.NET
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
+1 more
Skills:
  • C#, OOPS,MS SQL, MVC

Role & Responsibilities:

  • Act as an important team member who can play key role in software development activities.
  • Can bridge between Team Lead and Software Engineers
  • Understand and implement new requirements with maintaining the existing application

Requirements:

  • Strong background with C#, OOPS, Databases and SQL MS SQL
  • Sound Knowledge on OOPS concepts and hands-on on OOP.
  • Strong skills in troubleshooting the code, problem-solving and thinking skills.
  • Nice to have Knowledge SSRS and Crystal Reporting Tool.
  • Database concepts and PL/SQL queries (Stored procedures, Functions, Triggers etc).
  • .Net Core.
  • Entity framework or Other ORM tools.
Hands on Asp.Net and MVC will be an added advantage.
Read more
Zepto
at Zepto
1 recruiter
Agency job
via zyoin by Bidysa Ghose
Bengaluru (Bangalore)
3 - 7 yrs
₹12L - ₹15L / yr
skill iconReact Native
skill iconAndroid Development
skill iconiOS App Development
Requirements:
• 3+ years of experience building mobile applications.
• Proficient with React Native.
• Experience in developing and delivering large scale Android and iOS mobile applications
via React-Native.
• Ability to work through new and complex React Native issues and contribute to libraries
as needed.
• Engineers who are obsessed with optimizations and are ready to go the extra mile to
deliver the best app experience to the customers.
• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax and
Typescript.
• Experience in writing unit testing code with libraries like Jest, Enzyme, Jasmine, Mocha,
etc.
• Experience in at least one native language, Android or iOS(Swift/Objective C).
• Good knowledge of monitoring and tracking down app crashes and bugs using advanced
tools.
• Worked in a startup environment with high levels of ownership and commitment.
• A growth mindset and passionate about building things from the ground up, and most
importantly, you should be fun to work with
Read more
Piexxi Technology LLP
at Piexxi Technology LLP
1 recruiter
Megha Atilkar
Posted by Megha Atilkar
Nagpur
1 - 2 yrs
₹3L - ₹3.5L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Model-View-View-Model (MVVM)
+1 more

Job Description:-

  • Min 1 year or more of iOS App development experience.
  • Proficient with Objective C and Swift
  • Experience with iOS frameworks.
  • Experience with offline storage, threading, and performance tuning
  • Familiarity with RESTful APIs to connect iOS applications to back-end services
  • Deep understanding of design patterns.
  • Knowledge of using Cocoapods, Push Notifications, Payment Gateway and other third party SDKs and libraries.
  • Location Tracking and Custom UI.
  • Understanding of XML and JSON web services.
  • Must have Publish at-least 1 iOS Application on AppStore.

Responsibilities and Duties:-

  1. Design and build advanced applications for the iOS platform and follow clean coding practices.
  2. Collaborate with backend team to define, design, and ship new features.
  3. Understand & Implement Design patterns / Industry best practices
  4. Work on bug fixing and improving application performance.
  5. Write reusable codes adhering to SOLID principles.
  6. Use profiling tools to optimize app performance.
  7. Write algorithmic efficient codes.
  8. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Required Experience, Skills and Qualifications:-

 

  1. Bachelor's (Required)
  2. Programming Languages needed:
  • Objective-C (Preferred)
  • Swift (Preferred)

COVID-19 precautions:-

 

  • Remote interview process
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place, Mask is compulsory, Proper Sanitization, Safe Distance is followed at the office.

 

Job Type: Full-time

 

Salary:     ₹Negotiable

 

Schedule:  Day shift

Read more
Strobes
at Strobes
1 recruiter
Swarnabh Das
Posted by Swarnabh Das
Hyderabad, Mumbai
3 - 7 yrs
₹15L - ₹25L / yr
skill iconPython
skill iconDjango
Web Development
Microservices
API
+1 more

Responsibilities:

  1. Writing reusable, testable, and efficient
  2. Design and implementation of low-latency, high-availability, and performant
  3. Integration of user-facing elements developed by front-end developers with server side
  4. Implementation of security and data
  5. Integration of data storage solutions may include databases, key-value stores, blob stores, etc. Experience administering innovation with methodologies such as design
  6. Experience working on Agile Scrum and DevOps aligned delivery
  7. Interest and ability to learn other coding languages as
  8. Strong communication skills and great product
  9. Proficient communication skills verbal and
  10. Understanding of accessibility and security compliance depending on the specific
  11. Knowledge of user authentication and authorization between multiple systems, servers, and environments.
  12. Understanding of fundamental design principles behind a scalable
  13. Familiarity with event-driven programming in
  14. Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific
  15. Able to create database schemas that represent and support business
  16. Strong unit test and debugging

Skills:

  1. Expert in Python, with knowledge of at least one Python web framework such as Django, Flask, etc depending on your technology
  2. Familiarity with some ORM (Object Relational Mapper)
  3. Able to integrate multiple data sources and databases into one
  4. Understanding of the threading limitations of Python, and multi-process
  5. Good understanding of server-side templating languages such as Jinja 2, Mako, etc depending on your technology
  6. Basic understanding of front-end technologies, such as JavaScript, HTML5, and
  7. Proficient understanding of code versioning tools such as Git, Mercurial or

 

Read more
Testing Ground
at Testing Ground
2 recruiters
Bryan Long
Posted by Bryan Long
Remote only
0 - 1 yrs
$4.0K - $4.4K / yr
Sales
Content Strategy
Brochure Design
Pitch Deck Creation
Flier Design
+1 more

This is NOT a creative writing position

 

Your Responsibilities:

  • Create Brand Identity for Testing Ground
  • Produce Testing Ground’s marketing material
  • Produce other content-based collateral based on our clients’ project brief
  • Research competitors /industry clients and extract exact pointers for us and our clients.
  • Work according to briefs for the branding needs and guidelines
  • Write clear, persuasive, original copy designed to get customers to BUY from us

 

Skills Required:

  • Strong copy editing and proofing skills.
  • Experience in creating publicity/marketing collaterals
  • Attention to small details 
  • Strong communication skills and team spirit.
  • ·Strong organizational skills and the ability to meet strict deadlines, often while working independently.
  • Perfect in English.
  • Independent learner, can conceptualize available information into good quality content 

 

This is a full-time role (9am-6pm, Mondays to Fridays), with a monthly salary of 363 USD.

 

The Company:

Testing Ground is disrupting the way new business ventures develop and grow in the different industries. We help founders and innovation leads in companies figure out where their new business vertical, test demand for it from customers across Asia and help them scale it up. We hand the new to the world and new to market products and solutions which will change the way the industry operates. We also work towards creating a workforce who is able to help other companies test and grow their business model.  

Testing Ground is a Singapore based startup with early satellite bases in Indonesia, Malaysia, India, Bangladesh, China and Vietnam. Joining us means that you will get the opportunity to learn from the founding members. Our founder has deep experience building and mentoring start-ups across Southeast Asia. His previous startup counts Eduardo Saverin, Co-founder of Facebook, as one of their investors. Our co-founders are experts in community and partnership development in China and Singapore as well as skilled in future oriented capabilities such as digital marketing, viral growth, content marketing and latest innovation strategies.

At Testing Ground, we want our team to be made up of people who have the ability to become the best. We practice Lean Startup and Agile. We do stand-ups and run experiments often. We have an open work culture but yet we are very focused and very energetic.

If you would like to learn and get your hands dirty in doing the work related to the latest innovation and methodology to creating a sustainable business model, this is the place for you. 

As a startup, everyone in the team are do-ers and want to make a name for themselves. We are driven and open to new ideas. Join us and have a chance to craft out your own growth as well as the company’s growth. 

 

 

The Opportunity:

As a copywriter at Testing Ground, you will have the opportunity to architect the copy of our collaterals, as well as play a part in envisioning the direction for our company and our clients. We are looking for someone who is always hungry to learn new tools and skills to develop great content that communicate key messages in a clean, simple way. Apply now if you thrive on watching your content come to life while bringing out the spirit of our brand. 

This Role is evaluated on:

  • Aptitude in contributing to our projects and proactively honing your English Language skills
  • Ability to contribute effectively in a fast-paced, deadline-driven and collaborative environment
  • Ability to take ownership of projects through all phases, from start to end
  • Ability to problem solve, keeping in mind the end goal

Why You Will Love Working with Testing Ground:

  • If you have been thinking of starting your own business, this position will give you an in-depth insight to what works and doesn’t in the different industries and countries across Asia.   
  • The firm believes that it is critical to encourage personal development to have a successful team. As such, we have a variety of online learning courses which you can use to pick up different skills and capabilities. 
  • You will be exposed to different platforms and tools to help you become more efficient in doing your job.

 

 

Requirements:

At least Diploma in English-related/Communications-related backgrounds

What we’re looking for in you:

  • Desire to learn and adapt to new technologies
  • Able to work independently and proactively in a team
  • Strong communication skills to liaise with marketing team and external vendors
  • Ability to prioritize and manage multiple projects deadlines
  • Positive attitude and willingness to learn
  • Keen eye for detail




Read more
codeMantra
at codeMantra
3 recruiters
RANJITH PR
Posted by RANJITH PR
Remote, Chennai
2 - 7 yrs
₹15L - ₹20L / yr
Product Management
Product Manager
Product Strategy
Product development
User Experience (UX) Design

Greetings from Codemantra!


We are hiring Associate product manager with 2 to 6 years of experience & below skill sets.


* Create and manage product strategies, roadmaps, project plans and product specifications.

* Collaborate with marketing and engineering on product development during the discovery
phase to assess value, usability and feasibility of product features.

"Own" the product's user experience and feature set and act as the product evangelist to build
awareness within the organization.

* Performing A/B tests and working with UX and Visual Design teams in developing and
optimising the desktop & website user experience.

*Identifying opportunities for revenue growth, with marketing and business teams to understand
requirement of new products/features/services from the users.

*Build product prototypes and mock-ups -Prioritize and create detailed product specifications to
be used in written specifications, business rules, flows and use cases, as well as user-
experience (UE) generated deliverables such as prototypes, wireframes and design and copy
documents.

*Experience designing and building great user experiences on both the web and mobile devices.

* At least 2 years experience as a program or product manager successfully in multiple products.

* Strong understanding of all aspects of the product development lifecycle, including product
strategy development, requirements definition, UE design, engineering, QA and launch.

* Passion for great user experience and design.

* Experience with SaaS product design and delivery is preferred.

* Strong communication skills.

* Being a team player.




Read more
StanceBeam
at StanceBeam
3 recruiters
Arminder Thind
Posted by Arminder Thind
Bengaluru (Bangalore)
1 - 5 yrs
₹3L - ₹10L / yr
skill iconSwift
skill iconObjective C
skill iconiOS App Development
Xcode
Cocoa Touch
+3 more
We are Smart Sports Wearable start-up looking for people who have the passion for sports and technology. Candidates need to have experience in iOS App development and should be passionate about maintaining clean and maintainable codebase. Lastly, someone who can empathize with our users and understand their requirements.

Functional Area:

1) Proficient with Swift and Cocoa Touch - Data Structures of Swift

2) Experience with in-memory DB/offline storage, threading, and performance tuning

3) Familiarity with RESTful APIs to connect iOS applications to back-end services

4) Experience with performance and memory tuning with tools

5) Familiarity with cloud message APIs and push notifications

6) Experience with iOS frameworks such as Core Data, Core Animation, etc.

7) Familiar with Bluetooth based application

8) Proficient understanding of code versioning tools (GIT)

9) Familiarity with continuous integration

10) Understanding of Apple's design principles and interface guidelines

11) Knowledge of C-based libraries are preferred


Candidates key responsibilities:

1)Design and build advanced applications for iOS platform

2) Build iOS SDKs

3) Ensure the performance, quality, and responsiveness of applications

4) Collaborate with a team to define, design, and ship new features

5) Identify and correct bottlenecks and fix bugs
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos