Cutshort logo
Truein logo
Customer Success Manager
Customer Success Manager
Truein's logo

Customer Success Manager

Shivani Kawade's profile picture
Posted by Shivani Kawade
4 - 8 yrs
₹10L - ₹16L / yr
Pune
Skills
Onboarding
Customer Success
Product demonstration
Voice of the customer
Upsell
Cross-sell
Customer Acquisition

Job Title: Customer Success Manager

Location: Baner, Pune


About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.


Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.


Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.


Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes


Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field


Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies


You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level


Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Truein

Founded :
2017
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

Truein is a B2B SaaS company. We help organizations to enable face recognition-based attendance. Truein is designed for the contractual and distributed workforce use case. The solution helps to increase workforce productivity and plug attendance leakages

Read more

Connect with the team

Profile picture
Ankit Tanna
Profile picture
Ankit T
Profile picture
Varun Bhat
Profile picture
Jigar Pujara
Profile picture
HR (Truein)

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Hunarstreet Technologies pvt ltd
Hunarstreet Technologies pvt ltd
Agency job
Mumbai, Navi Mumbai, thane
0 - 1 yrs
₹2L - ₹7L / yr
Sales
Lead Generation
Client Servicing

1.Technical Sales Develop and execute strategies to achieve sales targets for equipment and elevator systems. Conduct technical presentations and product demonstrations for prospective and existing clients. Provide detailed technical and application advice to customers on equipment and elevator solutions. 2. Customer Engagement Identify and assess customer needs through site visits, consultations, and discussions. Prepare and deliver proposals, quotations, and technical documentation. Maintain and build relationships with key clients, ensuring high levels of customer satisfaction and retention. 3. Project Management Oversee the technical aspects of sales projects from inception to completion, ensuring all specifications and requirements are met. Collaborate with engineering and installation teams to ensure successful project delivery. Address and resolve technical issues that arise during the sales process or order finalization. 4. Market Analysis Monitor and analyse market trends, competitor activities, and customer feedback to identify opportunities and threats. Provide insights and recommendations to enhance product offerings and sales strategies. 5. Reporting and Documentation Maintain records of sales activities, customer interactions, and project status in the CRM system. Prepare regular sales reports, forecasts, and performance metrics for management review.

Read more
WeAssemble
Meghal Majithia
Posted by Meghal Majithia
Mumbai
3 - 7 yrs
₹9L - ₹12L / yr
skill iconJavascript
TypeScript
skill iconReact Native
Mobile App Development

We're looking for an experienced mid-level Back End Engineer who’s passionate about building mobile and web products. As a Full Stack PHP Developer, you will be trusted to architect efficient, scalable, beautiful design systems for our web applications


Company's Name:- WeAssemble 

Weblink :- www.weassemble.team

Job Types: Full-time, Permanent

Work Location: Prabhadevi, Mumbai


Responsibilities

  • Build REST based APIs, micro-services, admin panels for various applications
  • Using front end technologies (such as ReactJs, VueJs, AngularJs) and integrate with APIs.
  • Collaborating regularly with front-end engineers in designing, specifying and implementing services to decouple functionality
  • Find opportunities to improve current systems or patterns through auditing or benchmarking
  • 'Own' and take lead in newly developed features for current or next generation platforms
  • Maintain our test coverage by running your own tests and working with our QA team on automated testing
  • Lend a hand to help other engineers through pair programming, mentoring, and supporting your teammates


Requirements

  • Experience: 1-3 years in PHP, wordpress
  • Immediate Joiner
  • Good database knowledge (MySql / PostgreSql)
  • Understanding of REST APIs
  • Develop, deploy and test APIs/micro-services Bring experience in the day-to-day practices of continuous delivery, automated testing, and agile development based on a set of requirements


Tools

  • Git
  • Jira


Good to have

  • Strong Linux knowledge
  • Experience writing unit tests
  • Experience with working in Agile methodology
  • Familiarity and experience with Container architecture - Docker/Jenkins and build scripts
Read more
CloudThat
at CloudThat
1 recruiter
shubhangi shrivastava
Posted by shubhangi shrivastava
Bengaluru (Bangalore)
3 - 6 yrs
₹7L - ₹10L / yr
skill iconHTML/CSS
skill iconPython
skill iconJava
SQL
skill iconC++
+2 more

About CloudThat:-

At CloudThat, we are driven by our mission to empower professionals and businesses to harness the full potential of cloud technologies. As a leader in cloud training and consulting services in India, our core values guide every decision we make and every customer interaction we have.


Role Overview:-

We are looking for a passionate and experienced Technical Trainer to join our expert team and help drive knowledge adoption across our customers, partners, and internal teams.


Key Responsibilities:

• Deliver high-quality, engaging technical training sessions both in-person and virtually to customers, partners, and internal teams.

• Design and develop training content, labs, and assessments based on business and technology requirements.

• Collaborate with internal and external SMEs to draft course proposals aligned with customer needs and current market trends.

• Assist in training and onboarding of other trainers and subject matter experts to ensure quality delivery of training programs.

• Create immersive lab-based sessions using diagrams, real-world scenarios, videos, and interactive exercises.

• Develop instructor guides, certification frameworks, learner assessments, and delivery aids to support end-to-end training delivery.

• Integrate hands-on project-based learning into courses to simulate practical environments and deepen understanding.

• Support the interpersonal and facilitation aspects of training fostering an inclusive, engaging, and productive learning environment


Skills & Qualifications:

• Experience developing content for professional certifications or enterprise skilling programs.

• Familiarity with emerging technology areas such as cloud computing, AI/ML, DevOps, or data engineering.


Technical Competencies:

  • Expertise in languages like C, C++, Python, Java
  • Understanding of algorithms and data structures 
  • Expertise on SQL 

Or Directly Apply-https://cloudthat.keka.com/careers/jobdetails/95441


Read more
Deqode
at Deqode
1 recruiter
Shubham Das
Posted by Shubham Das
Remote only
5 - 8 yrs
₹20L - ₹24L / yr
skill iconMachine Learning (ML)
Windows Azure
Microsoft Visual Studio
  1. Strong experience in Azure – mainly Azure ML Studio, AKS, Blob Storage, ADF, ADO Pipelines.
  2. Ability and experience to register and deploy ML/AI/GenAI models via Azure ML Studio.
  3. Working knowledge of deploying models in AKS clusters.
  4. Design and implement data processing, training, inference, and monitoring pipelines using Azure ML.
  5. Excellent Python skills – environment setup and dependency management, coding as per best practices, and knowledge of automatic code review tools like linting and Black.
  6. Experience with MLflow for model experiments, logging artifacts and models, and monitoring.
  7. Experience in orchestrating machine learning pipelines using MLOps best practices.
  8. Experience in DevOps with CI/CD knowledge (Git in Azure DevOps).
  9. Experience in model monitoring (drift detection and performance monitoring).
  10. Fundamentals of data engineering.
  11. Docker-based deployment is good to have.


Read more
MSquare Lighting Solutions LLP
Bangalore Projects
Posted by Bangalore Projects
Bengaluru (Bangalore)
1 - 5 yrs
₹4L - ₹5.5L / yr
AutoCAD
Autodesk Revit
MS-Office

Candidate is expected to relate with team to understand the lighting requirements from client / consultant / architect and to be able to read from AutoCAD the lighting BOQ, should be able to make rendering / presentations / shop drawings etc. Revit and Dialux knowledge prefered.


Willing to long term associate and grow together.

Read more
Kiara Global Services
GORLA ARAVIND
Posted by GORLA ARAVIND
Hyderabad
4 - 5 yrs
₹4L - ₹5L / yr
Construction
upvc

If you are interested contact me at

aravindgorla

@

kiaraglobalservices.com

or

928

11

11

527


Academic Qualification: Any Graduate (B. Com, B.Sc., BBA) or MBA (Marketing)


Experience: 4+ Years of experience


Job Summary & Key Responsibilities :


Must own a two-wheeler & a valid driving license


Skills & Proficiency:


Experience in Building Materials, Construction, Insurance or other industry.

Work experience in the real estate industry or construction industry having contacts in builders, Developers & construction companies is preferred.

Communication Skills: English, Telugu & Hindi

Read more
HelpNow
at HelpNow
1 video
5 recruiters
Shikhar Agrawal
Posted by Shikhar Agrawal
Mumbai
0 - 7 yrs
₹2L - ₹4L / yr
Marketing & Communication
Business Development
Client Servicing
Sales
Presales
+2 more
1. Gathering and mining data on hospitals, corporates, universities, etc.
2. Calling and fixing meets with their heads/executives
3. Understanding user needs and creating deal structures
4. Pitching and selling proposals, closing deals
Read more
Chandigarh, Ludhiana, Jalandhar
0 - 4 yrs
₹5L - ₹10L / yr
Sales
Business Development
Lead Generation
Effective communication
Marketing
+1 more
Business Development Associate 

This is an individual contributor role in an employee-oriented, high performance environment that emphasizes on spreading the BYJU's unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, counsel the students on the BYJU's unique way of learning and convert them into premium subscribers in your designated zones.

 

working days : 5 days (wednesday - sunday)

weekoff : 2 days (Monday - Tuesday )

 

Applicant Trainee - 37,500 Rs stipend 

Business Development Assoicate (BDA) - 10 LPA package 

Location : Chandigarh , Jalandar, Ludhiana 

 

Must have requirements:

  1. Should be a graduate (any graduate is okay).
  2. Should be passionate about sales.
  3. Any masters distance eligible 
  4. Age not more than 29 
  5. If video interview done than should be completed with 90 days .

Bonus and other benefits :

1.You can earn upto 3 Lakh in your incentives.

  1. 300 best performers for each quarter (every 3 months) are taken on a 5 days fully paid international trip.
  2. You will have weekly targets to achieve, consistent failure to achieve them will obviously result in job cancellation, thats not a surprise. Go big or go Home! (to be honest its easy)
  3. This is a high-performance job for someone who wants to make it large, take big risks and continuously challenge themselves.
  4. We require high intent, extreme determination and hard work which will be most certainly rewarded.
  5. We are somewhat still a start-up, so you will have more opportunities to be recognized than elsewhere (if you are honest to your work).

 

Things which will make you immediately stand out :

  1. Effective Communication and quick witness.
  2. Should be highly energetic and enthusiastic.
  3. Must have keen interest in education and mentoring students.
  4. Prior experience in sales and business development is an add on.
  5. Good interpersonal and presentation skills. 

PLEASE SHARE RESUME ON the mail where has been mention ed in questtion or else wont be able to contact you soon 

 

Read more
Mobile Programming LLC
at Mobile Programming LLC
1 video
34 recruiters
Abha Sharma
Posted by Abha Sharma
Gurugram, Bengaluru (Bangalore), Mumbai, Pune
2 - 5 yrs
₹1L - ₹9L / yr
skill iconJava
skill iconSpring Boot
Ref Code: PR1001

Experince is 2 to 5 yrs and 5 + yrs (In-depth knowledge and hands on experience on Spring Boot & Java is mandatory
Read more
CommVault Systems
Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹17L / yr
Media Management
SAN
Network-attached storage (NAS)
Active Directory
Linux/Unix
+1 more
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the - Freedom to make an impact, together- . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we- re passionate about equality and integrity. We go beyond- each and every day.Position Responsibilities include :- Troubleshoot and resolve complex support problems- Troubleshoot customer issues using remote desktop software- Successfully interact through phone and email with customers as you solve their problems- Dedication to the success and satisfaction of our customers- Recreation of problems in house- Root Cause Analysis and / or provision of examples of software bug- Working independently and as a team to come up with the best solutions to a customer problem. - Providing best-in-class phone based support for a variety of complex, time critical issues.- Using and sharing your knowledge of a wide range of technologies- Working remotely on enterprise level customers and dark sites- Having the opportunity to build labs and simulators- Ability to be involved in product BETA testing- Contributing to our Solutions Engine and online forumsPosition Requirements include :- At least 5+ years of technical/customer support experience- Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). - Strong understanding of SAN & NAS. - Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS- Understanding backup theory and design. Backup and data management fundamentals- Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus- Linux Skills - desirable- Previous experience troubleshooting enterprise environments- Strong customer relations skills.- Strong multi-tasking and prioritization skills. -Strong written and verbal communication skills.- Excellent team player.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos