
Job Title: Customer Success Manager
Location: Baner, Pune
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions
to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a
mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Role Overview:
As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,
retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.
Responsibilities:
● Customer onboarding: help them set up product configuration and upload data
● Conduct product training for key stakeholders in the customer organization
● Drive adoption, improve customer satisfaction, and work with our customers to
generate new business (upsell and cross-sell)
● Minimize customer churn, maximize retention and create great customer experience
● Contact customers to explain new features and help them upgrade to new plans
● Collect customer references, testimonials and create case studies
● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features
● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
● Help customers map Truein to their existing policies and processes
Requirements:
● 5+ years years of experience in SaaS or software product company in acustomer-facing roles
● Previous experience working with enterprise customers
● Process-oriented and analytical
● Excellent verbal and written communication skills
● Strong empathy for customers and passion for growth
● Passion for solving client challenges and commitment to client delight
● Result-oriented and has great attention to details
● Bachelor's degree or equivalent experience in Computer Science or related field
Good to have:
● Experience dealing with International customers
● Has worked with growth stage startup
● Education background of Technology + Management studies
You will get:
● Competitive compensation package and benefits
● Work closely with and be part of a truly amazing team
● Join a fast-growing company early, make a difference and enjoy the ride
● Challenge yourself and take your career to the next level
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Truein
About
Truein is a B2B SaaS company. We help organizations to enable face recognition-based attendance. Truein is designed for the contractual and distributed workforce use case. The solution helps to increase workforce productivity and plug attendance leakages
Connect with the team
Similar jobs

Experience: 2 to 4 years
CTC Offered: Upto 15lpa
Job Description:
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools React Components designing, React-Bootstrap.
- Experience with user interface design.
- Experience with responsive and adaptive design.
- Understanding of SEO principles.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
Interview Process:
- Personal interview with Sr. Manager (Technical Round)
- Personal Interview with HOD (Technical + Behavioural)
Integration of user-facing elements developed by front-end developers
with server-side logic
Writing reusable, testable, and efficient code
Design and implementation of low-latency, high-availability, and
performant applications
Implementation of security and data protection
Integration of data storage solutions
Skills And Qualifications
Strong proficiency with JavaScript
Knowledge of Node.js and frameworks available for it
Understanding the nature of asynchronous programming and its quirks
and workarounds
Good understanding of server-side templating languages
Good understanding of server-side CSS preprocessors
Basic understanding of front-end technologies, such as HTML5, and CSS3
Understanding accessibility and security compliance
User authentication and authorization between multiple systems,
servers, and environments
Integration of multiple data sources and databases into one system
Understanding fundamental design principles behind a scalable application
Understanding differences between multiple delivery platforms, such as
mobile vs. desktop, and optimizing output to match the specific
platform
Creating database schemas that represent and support business processes
Implementing automated testing platforms and unit tests
Proficient understanding of code versioning tools, such as Git
Senior Staff Engineer - Delivery
Experience- 7.5-10 years
Job Location Remote (Anywhere in India)
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Strong background in project management, consulting, cross-group collaboration skills and technical development background.
- Strong background in Agile and Scrum master.
- Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication.
- Fluent verbal and written language skills
- Experience in managing complex and highly technical development projects.
- Experience with technical leadership and end to end development.
- Strong understanding of technology and the ability to deep dive into a technology problem
- The ability to multitask and manage multiple projects simultaneously in a globally distributed delivery setup.
- Strong understanding of agile metrics and processes
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.
- Oracle HCM Techno-Functional Consultant, core HR, Payroll, Fast Formula, OTL and SSHR, Oracle HCM Cloud advanced tools (HCM Extracts, HDL, PBL,
BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices)
Job Description:
Experience - 2 to 5 Years
- Sound understanding of Google Cloud Platform
- Should have worked on Big Query, Workflow or Composer
- Experience of migrating to GCP and integration projects on large-scale environments
- ETL technical design, development and support
- Good in SQL skills and Unix Scripting
- Programming experience with Python, Java or Spark would be desirable, but not essential
- Good Communication skills .
- Experience of SOA and services-based data solutions, would be advantageous
Role Description :
- Good Understanding of Java 8 with proven hands-on skills
- Experience in Spring Framework - Spring Boot, Spring Data, Spring REST
- Experience in Spring Reactive
- Experience in Git, Gradle / Maven
- Practitioner of clean code and SOLID principles
- Able to test drive features
- Can debug code at ease and ensure quality code is produced
- Knowledge of design patterns
- Comfortable with agile practices, user stories and task breakdown
- Understands REST principles and Micro services
- Experienced with technologies such as
- Required Java, Spring Boot
- Good to have Maven, GIT, Swagger, PCF, Rabbit MQ
- Good API skills technology such as Rest Webservice
- Good foundation in data structures, algorithms and OO Design with rock solid programming skills
- Experienced on creating unit test using JUnit, Mockito or PowerMock
- Experienced on mark up language such as JSON and YML
- Experienced on using Quality and Security scan tools such as Sonar, Fortify and WebInspect
- Experienced on agile methodology



