Customer Success Advisor

at HighLevel Inc.

Customer Success Advisor

HighLevel Inc.

Company

Home

Customer Success Advisor

at HighLevel Inc.

Posted by Keerthy Nair

1 - 3 yrs

Best in industry

Remote only

Skills

Customer Success

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.

Requirements:

Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
Design, create and manage applications, and software integration/migration deployments.
Implementation services are delivered within scope or manage any changes in project scope, plans.
Identify potential issues and collaborate with leadership when needed, to develop contingency
Working with other departments and personnel to ensure information on customer needs are communicated.
Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
Assist in Educational webinars, workshops, and more.
Staying up to date with product features and releases.
Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
Updates customer journey playbooks.
Demonstrate technical acumen to convert plans into workable solutions.
Communicate a passion for customer success with a team player attitude.
Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
Conduct analysis of approved customer content and create a transition plan or migration plan.
Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
Responsible for driving consulting milestones and achieving the agreed-upon implementation
schedule.
Provide guidance to customers to address critical and/or outstanding issues impacting the
successful Implementation.
Actively lead the consulting engagement throughout the implementation.
Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
Handle basic support requests during the implementation phase.
Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
Always looking for ways to improve our onboarding delivery.
Maintain product knowledge and consistent education.
Cross-training with other success functions.
Other duties may be assigned and/or modified as business needs change

Responsibilities:

Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
2-3 years of experience using HighLevel or other similar vertical solutions.
Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
Strong understanding and proficiency in software solutions and professional service offerings.
2+ years of customer consulting work experience preferred.
2+ years of marketing experience is a plus!
Strong verbal and written communication skills.
IT technical skills and platform integrations.
Experience in managing a diverse group and training each according to company standards.
Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
Strong analytical and organizational skills with superior attention to detail.
Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply for this job

About HighLevel:

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

Scale at HighLevel:

Who You Are:

Requirements:

Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
Design, create and manage applications, and software integration/migration deployments.
Implementation services are delivered within scope or manage any changes in project scope, plans.
Identify potential issues and collaborate with leadership when needed, to develop contingency
Working with other departments and personnel to ensure information on customer needs are communicated.
Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
Assist in Educational webinars, workshops, and more.
Staying up to date with product features and releases.
Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
Updates customer journey playbooks.
Demonstrate technical acumen to convert plans into workable solutions.
Communicate a passion for customer success with a team player attitude.
Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
Conduct analysis of approved customer content and create a transition plan or migration plan.
Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
Responsible for driving consulting milestones and achieving the agreed-upon implementation
schedule.
Provide guidance to customers to address critical and/or outstanding issues impacting the
successful Implementation.
Actively lead the consulting engagement throughout the implementation.
Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
Handle basic support requests during the implementation phase.
Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
Always looking for ways to improve our onboarding delivery.
Maintain product knowledge and consistent education.
Cross-training with other success functions.
Other duties may be assigned and/or modified as business needs change

Responsibilities:

Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
2-3 years of experience using HighLevel or other similar vertical solutions.
Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
Strong understanding and proficiency in software solutions and professional service offerings.
2+ years of customer consulting work experience preferred.
2+ years of marketing experience is a plus!
Strong verbal and written communication skills.
IT technical skills and platform integrations.
Experience in managing a diverse group and training each according to company standards.
Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
Strong analytical and organizational skills with superior attention to detail.
Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

EEO Statement:

Apply for this job

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About HighLevel Inc.

Founded :

2018

Type :

Product

Size :

100-500

Stage :

Profitable

About

We are the fastest growing all-in-one platform for SMB's and digital marketing agencies. We offer services related to CRM, Email, 2-way SMS, phone system, Facebook, Instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!

We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.

About HighLevel:

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

About the Team:

Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success

Some of the perks we offer:

100 % remote
Uncapped leave policy
WFH setup
Champion big problems

About HighLevel:

Our Customers:

Scale at HighLevel:

About the Team:

Some of the perks we offer:

100 % remote
Uncapped leave policy
WFH setup
Champion big problems

Connect with the team

Apoorva P

Varun Vairavan

Shivam Tiwari

Ashutosh Anand

Karan Agarwal

Nikunj Kanetiya

Anish George

Tony Jacob

Narayana sami

Shah Patel

Chaitanya Korada

Chiranjeevi V

Kapil Modi

Vamshi Verma

Raveesh Agarwal

Amit Kumar

Smit Sonani

Naman Garg

Swapnil Kumar

Yogesh Kumawat

Pragnesh Bhavsar

Mohammed Sayeed

Rishabh Jain

Rishabh Rajput

Sohel Khalifa

Baibhab Mondal

Sibi Sharanyan

Daljeet Singh

Harsh Kurra

Pranoy Sarkar

Shahabaj Pattan Khan

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Enterprise Resource Planning (ERP)

Microsoft Dynamics

Microsoft Dynamics (CRM) 1. Gather and understand client functional requirements. 2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM. 3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. 4. Identify creative workarounds to meet requirements without the development of custom code 5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code. 6. Create technical specifications. 7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications. 8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training). 9. Develop data conversion and testing strategies. 10. Develop high level project work plans. 11. Lead technical discussions with clients. 12. Provide technical support to existing CRM clients. 13. Provide technical training to the peers. 14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.

"Principal Software Engineer"

at Upskillist

1 recruiter

Posted by Naushath Khan

Bengaluru (Bangalore)

7 - 15 yrs

₹25L - ₹30L / yr

Game Design

User Experience (UX) Design

Interaction Design

Amazon Web Services (AWS)

HTML/CSS

+6 more

The Company - ShawAcademy.com Design and technology are at the forefront of our focus to deliver the best, live, online education on the planet. As the largest provider, we must deploy complex engineering solutions, while being in a groundbreaking sector of education requires innovation in UI/UX, graphical and interaction design. We're always looking for the best candidates and love to work with the most technically strong and most creatively minded individuals. The Position We are building the next generation platform for delivering education and training on-line. Hosted on Amazon Web Services (AWS), this platform needs to offer webinar capabilities that can scale at a global level. This role will suit an ambitious, hardworking and highly driven individual who has a proven track record of delivering high quality products. Come and be part of this dynamic team we are building in Bangalore with a great opportunity to work with the latest technology and a great deal of creative freedom. We like to work in small teams so any work you do will have a massive impact on the business! Key Responsibilities & Accountabilities: We're looking for passionate, creative developers who are excited about solving new problems. As a Principal Engineer, you will be responsible for the full stack of development; you'll work with everything from front-end HTML, CSS and JS (AngularJS) to server-side PHP and several different data stores including MongoDB and Elasticsearch, as well as take on agile project management responsibilities. What you'll do: Lead an agile team of 5-7 software developers and QA engineers Work with the team and the product owner to define a prioritised backlog of stories that the team will tackle during a given sprint Work closely together with other teams to ensure a stable and reliable product Be fully hands-on in terms of writing code and participating in software development projects Play an active role in developing new features for a high performance, scalable web platform Assess and communicate how your work impacts business and other systems Monitor teams progress and take ownership of removing any impediments that slow the team down Mentor people on the team and help them improve their game Skills & Experience Required: A recognised third-level degree in Computer Science, Engineering or similar You have a minimum of 8 years of hands-on software development experience You have experience with coding in more than one programming language, e.g. Python, C, C++, C#, Java, Ruby, JavaScript or PHP Experience with AngularJS, MongoDB and PHP (Laravel 4) is a plus but not required You are an open source fanatic You have a sound understanding of programming fundamentals and their application to highly scalable web based systems You have successfully led a small agile team Salary / Remuneration: Competitive basic salary in addition to a generous, uncapped commission structure Opportunity to join a rapidly expanding technology-based firm with a foundation of real talent, and work with real innovators whilst achieving ones own goals.

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