Customer Success Advisor

at HighLevel Inc.

Customer Success Advisor

HighLevel Inc.

Company

Home

Customer Success Advisor

at HighLevel Inc.

Posted by Keerthy Nair

1 - 3 yrs

Best in industry

Remote only

Skills

Customer Success

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.

Requirements:

Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
Design, create and manage applications, and software integration/migration deployments.
Implementation services are delivered within scope or manage any changes in project scope, plans.
Identify potential issues and collaborate with leadership when needed, to develop contingency
Working with other departments and personnel to ensure information on customer needs are communicated.
Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
Assist in Educational webinars, workshops, and more.
Staying up to date with product features and releases.
Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
Updates customer journey playbooks.
Demonstrate technical acumen to convert plans into workable solutions.
Communicate a passion for customer success with a team player attitude.
Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
Conduct analysis of approved customer content and create a transition plan or migration plan.
Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
Responsible for driving consulting milestones and achieving the agreed-upon implementation
schedule.
Provide guidance to customers to address critical and/or outstanding issues impacting the
successful Implementation.
Actively lead the consulting engagement throughout the implementation.
Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
Handle basic support requests during the implementation phase.
Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
Always looking for ways to improve our onboarding delivery.
Maintain product knowledge and consistent education.
Cross-training with other success functions.
Other duties may be assigned and/or modified as business needs change

Responsibilities:

Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
2-3 years of experience using HighLevel or other similar vertical solutions.
Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
Strong understanding and proficiency in software solutions and professional service offerings.
2+ years of customer consulting work experience preferred.
2+ years of marketing experience is a plus!
Strong verbal and written communication skills.
IT technical skills and platform integrations.
Experience in managing a diverse group and training each according to company standards.
Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
Strong analytical and organizational skills with superior attention to detail.
Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply for this job

About HighLevel:

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

Scale at HighLevel:

Who You Are:

Requirements:

Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
Design, create and manage applications, and software integration/migration deployments.
Implementation services are delivered within scope or manage any changes in project scope, plans.
Identify potential issues and collaborate with leadership when needed, to develop contingency
Working with other departments and personnel to ensure information on customer needs are communicated.
Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
Assist in Educational webinars, workshops, and more.
Staying up to date with product features and releases.
Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
Updates customer journey playbooks.
Demonstrate technical acumen to convert plans into workable solutions.
Communicate a passion for customer success with a team player attitude.
Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
Conduct analysis of approved customer content and create a transition plan or migration plan.
Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
Responsible for driving consulting milestones and achieving the agreed-upon implementation
schedule.
Provide guidance to customers to address critical and/or outstanding issues impacting the
successful Implementation.
Actively lead the consulting engagement throughout the implementation.
Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
Handle basic support requests during the implementation phase.
Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
Always looking for ways to improve our onboarding delivery.
Maintain product knowledge and consistent education.
Cross-training with other success functions.
Other duties may be assigned and/or modified as business needs change

Responsibilities:

Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
2-3 years of experience using HighLevel or other similar vertical solutions.
Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
Strong understanding and proficiency in software solutions and professional service offerings.
2+ years of customer consulting work experience preferred.
2+ years of marketing experience is a plus!
Strong verbal and written communication skills.
IT technical skills and platform integrations.
Experience in managing a diverse group and training each according to company standards.
Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
Strong analytical and organizational skills with superior attention to detail.
Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

EEO Statement:

Apply for this job

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About HighLevel Inc.

Founded :

2018

Type :

Product

Size :

100-500

Stage :

Profitable

About

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About Us

Our People

Our Impact

EEO Statement:

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