Customer Success Manager

Job description

We are looking for enthusiastic candidates with a flair for English writing to join as Content writer for a search firm. You will be responsible to create insightful, engaging and credible content following the editorial guidelines.

Required Candidate profile

Knowledge of fundamental grammar

Excellent English writing skills

Be creative and innovative thinker

Enthusiastic about researching trending content

Role: Content Creation / Writer

Industry Type: HR

Department: Content, Editorial & Journalism

Employment Type: Full Time, Permanent

Role Category: Content Management (Print / Online / Electronic)

Education

UG: B.A in English, Journalism, Any Graduate

PG: M.A in English, Journalism, Integrated PG in Journalism / Mass Communication

About the Company:

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. A trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Led by seasoned bankers, our client works with the largest and the most reputed investors.

Location: Mumbai

Roles and Responsibilities:

• Impanel distributors to sell the investment management schemes

• Generate sales as per targets laid down through a judicious mix of external channel partners, internal sales channels, and direct clients, as outlined

• Handling channel and client queries

Strategy Planning:

• Achieve set targets through a designed strategy

• Keep monitoring & review strategy on an ongoing basis

• Internal Coordination:

• Liaising with senior management to arrive at clear objectives for the department

Resource planning:

• Liaising with investment teams to enable client interaction & information

• Liaising with operations and ensuring smooth functioning between the department & operations

• Ensure proper compliance with respect to all channel partners – distributors/clients etc.

Compliance:

• Ensure all activities are as per proper compliance internally and as per regulatory requirements

• Ensure all distributor agreements/client documentation has met all regulatory & compliance requirements on an ongoing basis

Requirements:

• Graduate

• Great command over English & Regional Language

• Experience 2 – 5 years

About Us:

WLBS is a growing web development company made up of passionate developers and designers focused on building high-quality digital solutions. We are looking for a motivated Junior Full Stack Developer with a strong foundation in front-end technologies, especially React, who is eager to learn and grow. While experience in WordPress and PHP is a bonus, we're primarily seeking someone who can adapt quickly and contribute to our projects.

Company Website: https://www.wlbs.dev/

LinkedIn: https://in.linkedin.com/company/winning-link-business-solutions

Job Description:

We are seeking a Junior Full Stack Developer to join our team. The ideal candidate has a good grasp of front-end technologies, particularly React, and is eager to expand their skills across the full stack. You’ll work alongside experienced developers, contributing to exciting web development projects while gaining experience in both front-end and back-end technologies. Knowledge of WordPress and PHP is appreciated but not essential.

Responsibilities:

• Assist in the development and maintenance of web applications using React and other relevant technologies.
• Collaborate with senior developers to ensure high-quality, scalable, and efficient solutions.
• Write clean, maintainable, and well-documented code.
• Contribute to creating dynamic and responsive user interfaces using Next.js.
• Learn and adapt to new tools, technologies, and frameworks in a fast-paced environment.
• Support in troubleshooting and debugging software issues.
• Participate in code reviews, technical discussions, and continuous improvements of the development process.
• Maintain version control and follow collaborative development practices using Git.

Qualifications:

• 6 months to 1 year of professional experience or internships in software development, focusing on Next.js.
• Solid understanding of front-end technologies (HTML, CSS, JavaScript).
• Familiarity with React and state management libraries such as Redux.
• Basic understanding of back-end development and databases (e.g., Node.js, Python, SQL).
• Ability to learn and adapt quickly to new technologies and frameworks.
• Familiarity with version control systems (e.g., Git) and collaboration tools.
• Basic knowledge of RESTful API development.
• Understanding of modern software engineering principles, including responsive design and cross-browser compatibility.
• Good communication and teamwork skills, with the ability to take direction and collaborate effectively.
• Bachelor’s degree in Computer Science, Software Engineering, or related fields.
• Experience with WordPress and PHP development is a plus, but not required.

Responsibilities:

• Designing and implementing Java-based applications.
• Analyzing user requirements to inform application design.
• Defining application objectives and functionality.
• Aligning application design with business goals.
• Developing and testing software.
• Debugging and resolving technical problems that arise.
• Producing detailed design documentation.
• Recommending changes to existing Java infrastructure.
• Developing multimedia applications.
• Developing documentation to assist users.
• Ensuring continuous professional self-development.
• 
  

Requirements

• Degree in Computer Science or related field.
• Experience with user interface design, database structures, and statistical analyses.
• Analytical mindset and good problem-solving skills.
• Excellent written and verbal communication.
• Good organizational skills.
• Skills required- Java , Springboot , Hibernate , Database

• Azure IaaS and PaaS.
• .Net (Core and Framework)
• Web API, ASP.NET, Entity Framework
• MS SQL Server
• HTML5, CSS3, Jquery and JSON
• Angular / React JS
• Unit Testing Framework for .NET using MS Test Manager or Nunit
• Unit Testing Framework for Angular or React JS

• Docker & Kubernetes
• BOT

• Should have the ability to implement solution based on the technical design document and discussions with Tech Leads  / Architects.
• Should have the ability to identify and implement software development best practices.
• Should have the ability to collaborate with other team members to deliver the solution.
• Should have the abiliity to troubleshoot issues..

• Responsible for planning and executing SAP Implementation / Development / Support activities regarding SAP Finance and Controlling (FI-CO) specifically in the Treasury module.
• Understand client requirements, provide solutions, functional specifications and configure the system accordingly.
• Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client.
• Ability to create Process Flows in Microsoft Visio’s for the client’s proposed business processes.
• Ability to create Process Definition Document / Design Document (PDD), Business Design Documents (BDD) and Business Process Procedure (BPP) for the solutions provided.
• Ability to configure SAP FI-CO (Finance and Controlling) Treasury module and deliver work products / packages conforming to the Client's Standards & Requirements.
• Strong configuration hands on experience in FI - Treasury module.
• Integration of the FI-Treasury module with other SAP modules and with external applications.
• In addition to the above the candidate should have been involved in the following during the life cycle of SAP implementation:
• Unit Testing, Cycle Testing
• Integration Testing
• User Manual Preparation
• User Support activities
• Exposure to ASAP and other structured implementation methodologies
• Regularly interact with the onsite team/client
• Provide status updates in daily/weekly conference calls
• Maintain cordial relationship with onsite team/client

Skills/Experience Requirements:

• 3 to 6 years of functional domain experience and 3 to 6 years of working on the FI-CO module in SAP implementation projects
• Minimum one end-end implementation experience in version 4.7 upwards. ECC 6 would be a plus
• Hands on experience in configuring / defining the following in the FI-Treasury module:
• Cash Management
• Cash Position
• Liquidity forecast
• Fixed Term deposits
• Forward rate agreement
• Trading with fixed & variable bonds & stocks
• Cross currency interest swap
• Creation, Execution, Processing, Posting & settlement of the above orders
• Should have good written and oral communication skills
• Must be a good team player
• Familiarity on the basic business processes with the following

• SAP FI - GL/AP/AR/AA
• SAP CO - CC/PA/IO

NICE TO HAVE

• SAP Certification on FI-Treasury Module
• Used Solution Manager in the implementation
• Worked on integration with other ECC modules
• Training / Awareness on Net Weaver Components
• Team Leading Experience would be added advantage
• Exposure to interfaces like ALE/IDOC or EDI/IDOC with little technical knowledge

Punchh creates the consistent, modern experiences consumers expect by bringing the power of identity resolution into physical retail. Punchh is the leader in delivering one-to-one customer engagement and loyalty beyond mobile devices for a consistent brand experience through every channel. The Punchh Loyalty and Engagement Platform, powered through artificial intelligence, guides consumers through their lifecycle from first-time customer to superfan, building meaningful relationships and dramatically increasing lifetime customer value. Nearly 200 global enterprise brands rely on Punchh to grow revenue by building customer relationships. The company is based in Silicon Valley, California with a second US office in Austin, TX and global offices across Canada, India, the United Kingdom, and Singapore.

About the role:

Punchh Tech India (Fully Owned Subsidiary of Punchh Inc., USA) is looking for creative React Native developers who think outside the box and can push the limits at times! These positions are about someone who is really passionate about creating world-class mobile apps in Android and/or iOS and has a serious app store portfolio to prove it. You will be in deep at every step of the development process and must be hands-on. Involvement from brainstorming to pushing ideas to the team and getting the apps out of the door in as little time as possible. You will also be a devil's advocate and look for flaws, suggest the remedy and motivate team members.

Job Location: Jaipur / Delhi NCR

Experience Required: Relevant 2+ years in React Native.

Skillset Required:-

• Good knowledge of JavaScript, OOPS, React- Native, mobile app lifecycle, GIT/SVN.
• Good understanding of UI/UX, app preformation, memory optimisation, delivery feasibilities, coding best practices, design principles.
• Ability to integrate existing components and make custom react - native components
• Ability to think laterally and contribute to problem-solving.
• Must be skilled and enthusiastic to explore new technologies and techniques to achieve project requirements.
• Understanding requirements and functional specifications and well versed with design programming principles.
• Knowledge of react native(RN) as a primary and knowledge of Android or iOS development as secondary skills required.

Benefits:

• Medical Coverage, to keep you and your family healthy.
• Compensation that stacks up with other tech companies in your area.
• Paid vacation days and holidays to rest and relax.
• Healthy lunch provided daily to fuel you through your work.
• Opportunities for career growth and training support, including fun team building events.
• Flexibility and a comfortable work environment for you to feel your best.

• Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned