Customer Success Manager

Key Responsibilities

Develop and maintain scalable applications using MongoDB, MySQL/PostgreSQL, Node.js, Express.js, React.js, and TypeScript.

Design, develop, and optimize RESTful APIs and GraphQL services.

Lead and mentor a team of developers, ensuring best coding practices, performance, and security.

Collaborate with UI/UX designers, product managers, and DevOps teams to streamline development.

Contribute to AI-powered application development (if experienced in AI/ML).

Required Skills & Qualifications

✅ 2.5+ years of experience in MERN stack development.

✅ Expertise in React.js, TypeScript, Node.js, and Express.js.

✅ Strong database management skills with MongoDB, MySQL, or PostgreSQL.

✅ Proven experience in leading development teams and conducting code reviews.

✅ Excellent problem-solving and communication skills.

✅ Bonus: Experience in AI/ML-based applications is a plus.

Why Join Us?

🚀 Exciting Projects – Work on AI-driven and scalable web solutions.

🤝 Leadership Opportunity – Lead and mentor a talented team of developers.

💰 Competitive Compensation – ₹50K - ₹60K per month.

🏡 Dynamic Work Environment – Collaborative, innovation-driven workplace.

Job Description :

- Design and build an integration between multiple on-premises and cloud-hosted systems.

- Identify, analyze and design integration flows using Mule ESB Anypoint Studio and technically own and manage the process of ensuring on-time and budget build and integration of the various elements of the solution.

- Responsible for the end-to-end architecture of a solution, including its assembly and integration into the IT architecture principles defined with the client.

- Collaborate with enterprise architects and IT program managers to enhance existing business applications and facilitate solutions to meet business requirements.

- Position requires experience with middleware applications, including Intermediate level knowledge with MuleSoft, as well as experience in detailed requirements analysis, software design, testing, and deployment.

- Develop Proof-of-Concept projects to validate new architectures and solutions.

- Own development of a few features in every Sprint.

- Liaise with onshore team and clients for resolving technical dependencies, issues, and risks.

- Production support for middleware applications.

A successful candidate will have the following characteristics :

- 6-10-years of relevant experience on- MuleSoft- integration developer

- Hands-on experience with Mule3.X.X or 4.X.X Version

- Experience with MuleSoft Components- Anypoint Exchange, Design Center, API Manager, and Runtime Manager

- 3-8 years of experience building and consuming web services (REST, SOAP)

- Experience building REST API Design with Design Center- RAML

- Experience working with MuleSoft- API manager, API Policies.

- MuleSoft Anypoint Platform Components experience (Transformer, Message Enricher, Choice Router, Scatter Gather, Database, Connector, File Connector, HTTP Connector, Web Service Consumer, For Each, Batch Component, Pub/Sub model) .

- Experience with API tool kit and API -Led Connectivity.

- Working experience working with JSON, XML, and CSV file formats.

- Experience working with GitLab (any source code version control) and CI/CD pipeline.

- Excellent Verbal and Writing English Skills.

- MuleSoft Developer Level Certification.

Good to Have :

- Database -SQL Server.

- ActiveMQ and other queue technologies.

- MCPA/MCIA Certified

- Java/Spring framework/ Microservices experience.

- AWS/Azure/GCP experience.

- Java development experience and working with flat files

write high quality reusable c# code in unity

create required plugins and modules from scratch

creating high quality VR training interactions based on story board

• Promote and sell company products at assigned locations.
• Complete mandatory product and compliance training.
• Collaborate with members of different teams.
• Develop engaging sales pitches for different target customers.
• Collect customer contact information and follow up with leads.
• Maintain the customer database.
• Build strong customer relationships.
• Create sales, needs analysis and cost–benefit reports.
• Monitor competitor sales strategies.

Job Brief:

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive, and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly, and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies
• 
  
• The exciting part of joining our organization is here for you. Once you complete a career span of 1year and above in our company based on your performance, you will get an opportunity to work in our onshore office in "Australia".

·       Lead generation and developing new business for your assigned territory.

·       Educating the clients about new media and convincing them to advertise their product using Eco-friendly media.

·       Scheduling meeting with prospective clients and drive them for generating business.

·       Handling sales process end to end from pitching to client retention.

·       Candidate shall be well aware of retail and corporate clients in the assigned territory.

·       Develop a thorough understanding of key client’s needs and requirements and preparing customized solutions.

·       Negotiating contracts with clients and meeting established deadlines for the fulfillment of each client's long-term goals.

·       Playing an integral role for the effective on-boarding of new clients.

·       Dealing with clients and efficiently handling their queries.

·       Serve as contact point for key customers and internal teams.

·       Suggest solutions that answer client needs and wants.

·       Demonstrating good communication, presentation, selling and deal closing skills.

·       Driving Business for the company and client retention will be the core expertise.

You, as a Java Engineer and member of this team, would be working on our new and existing projects for our credit, payments, business services, member engagement or financial crime areas. We have a five years roadmap ahead of us with exciting new features and we’ll need you to solve interesting problems. Your fellow team members will get you up to speed in your business area and will help you develop the skills so that eventually you are the one coaching other new joiners. Joining one of our expanding agile teams, you will be required to work closely with product owners, mobile engineers, and other business members to translate requirements into well-engineered solutions.

You will ideally join our backend Community of Practices, learn from them and eventually propose your own to maintain a high quality across the backend. Career progression is as important to you as it is for us. With our expanding teams and business we will encourage you to outgrow your initial responsibilities. This role offers an exceptional opportunity to make a real difference with responsibilities across engineering practices in a rapidly expanding company!

About the Tech

Technology and our people is what makes Tide possible. We work in autonomous teams where backend, iOS, Android, web, QA, DevOps, agile coaches, data experts and product owners solve difficult problems together to get the job done. We self-organise and discuss technical challenges and set our own guidelines in the different Community of Practices.

On the backend we see Java 8 as legacy and use Java 11+ for our micro-services. We provide RESTful APIs to our colleagues in the frontend, but also use gRPC for internal service-to-service communications. Spring Boot is our work horse, but we are open to new experiments. We are cloud-native and run everything on AWS. You’ll see containers (Docker), queues (SNS+SQS) and events everywhere. The nature of our business naturally fits with relational databases, but we have also found some use cases for NoSQL.

Our frontends have done an incredible job at consuming our APIs and providing the best UX to our members. They are fully native Android and iOS apps or Angular 2+ web apps. DevOps provides vital infrastructure and operations support.

About You

We’re an international scale up, we’re busy! If fast paced environments, cross team exposure, inquisitive freedom and the ability to have a real impact on a rapidly growing scale up appeals to you, then you already have the mind of a Tidean. If you have that along with the following experience, we’d love to hear from you.

The non-negotiables:

• Good commercial experience building server-side applications and detailed knowledge of the relevant programming languages for your stack (i.e Java 8 or newer).
• Sound knowledge of a Java backend framework (e.g. Spring/Spring Boot).
• Exposure to microservices and implementing and consuming RESTful APIs.
• A mindset of delivering secure, well-tested and well-documented software.
• Experience with relational databases.

The highly desirables:

• Exposure to continuous integration, delivery and deployment.
• Some experience integrating to third parties.
• Comfortable working in agile methodologies, ideally Scrum.
• Exposure to common development tools such as IntelliJ, Git, Jira, etc.

Why Tide?

Tide is the leading provider of UK SME business accounts and one of the fastest growing FinTechs in the UK. That’s not an unfounded boast - we have over 200,000 members (what we like to call our customers, over two percent market share, and have raised over £120m in funding.

SMEs have been underserved and overlooked by traditional banks for years. In an entrepreneurial age where everyone is expected to take a shot, traditional banks have not evolved with the needs of the market. That’s where Tide comes in. With quick on-boarding, low fees and innovative features, we thrive on making data driven decisions to help SMEs save both time and money.

We’re also one of LinkedIn’s top 10 hottest UK companies to work for, winner of Best Use of Technology (Growth Finance Awards); Best Banking Provider (Contracting Awards); Innovative Product of the Year (Growth Finance Awards) and we’re listed in the Top 100 FinTech Disruptors and The Startups 100. And that’s just for 2019.

Job Description

This requirement is to service our client which is a leading big data technology company that measures what viewers consume across platforms to enable marketers make better advertising decisions. We are seeking a Senior Data Operations Analyst to mine large-scale datasets for our client. Their work will have a direct impact on driving business strategies for prominent industry leaders. Self-motivation and strong communication skills are both must-haves. Ability to work in a fast-paced work environment is desired.

Problems being solved by our client: 

Measure consumer usage of devices linked to the internet and home networks including computers, mobile phones, tablets, streaming sticks, smart TVs, thermostats and other appliances. There are more screens and other connected devices in homes than ever before, yet there have been major gaps in understanding how consumers interact with this technology. Our client uses a measurement technology to unravel dynamics of consumers’ interactions with multiple devices.

Duties and responsibilities:

• The successful candidate will contribute to the development of novel audience measurement and demographic inference solutions. 
• Develop, implement, and support statistical or machine learning methodologies and processes. 

• Build, test new features and concepts and integrate into production process
• Participate in ongoing research and evaluation of new technologies
• Exercise your experience in the development lifecycle through analysis, design, development, testing and deployment of this system
• Collaborate with teams in Software Engineering, Operations, and Product Management to deliver timely and quality data. You will be the knowledge expert, delivering quality data to our clients

Qualifications:

• 3-5 years relevant work experience in areas as outlined below
• Experience in extracting data using SQL from large databases
• Experience in writing complex ETL processes and frameworks for analytics and data management. Must have experience in working on ETL tools.

• Master’s degree or PhD in Statistics, Data Science, Economics, Operations Research, Computer Science, or a similar degree with a focus on statistical methods. A Bachelor’s degree in the same fields with significant, demonstrated professional research experience will also be considered. 
• Programming experience in scientific computing language (R, Python, Julia) and the ability to interact with relational data (SQL, Apache Pig, SparkSQL). General purpose programming (Python, Scala, Java) and familiarity with Hadoop is a plus.  
• Excellent verbal and written communication skills. 
• Experience with TV or digital audience measurement or market research data is a plus. 
• Familiarity with systems analysis or systems thinking is a plus. 

• Must be comfortable with analyzing complex, high-volume and high-dimension data from varying sources
• Excellent verbal, written and computer communication skills
• Ability to engage with Senior Leaders across all functional departments
• Ability to take on new responsibilities and adapt to changes

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly