Customer Success Manager

Job Title:     Enterprise Sales-Outsystem

Experience:   4-5 Years

Location:      Bangalore

Work mode:  Remote

Primary Skills: Enterprise sales, IT Sales, Outsystem/Mendix (sales)

   Key Responsibilities:

• Identify and target potential enterprise clients for OutSystems solutions.

• Build and nurture strong relationships with key stakeholders.

• Understand client needs and tailor OutSystems solutions to meet their requirements.

• Achieve and exceed sales targets.

• Collaborate with the sales team to strategize and execute sales plans.

• Stay updated on OutSystems products and industry trends.

• Qualifications:

• Proven experience in enterprise software sales.

• Strong understanding of low code platforms and their capabilities.

• Excellent communication and negotiation skills.

• Track record of meeting and exceeding sales targets.

• Self-motivated and goal-oriented.

• Bachelor's degree or equivalent experience

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.

• 3 + years of hands-on experience in developing end-to-end applications using Node.Js.
• Extensive knowledge of JavaScript and Strong proficiency in frameworks (e.g. Express)
• Understanding or experience with programming languages like PHP and frameworks like Codeigniter
• Solid background of Object-Oriented concepts, Data Structures, and web development cycle.
• Experience with relational and graph databases (Mysql, Mongo, Dynamo DB)
• Experience with RESTful web services
• Rich user interface development experience with HTML5 and JavaScript frameworks like AngularJS, JQuery, w3css/bootstrap, etc
• Proficiency with code version tools such as Git, BitBucket
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Proficiency in writing clean and maintainable code
• Skilled with code optimization techniques
• Experience working within Agile development environments.
• Must be able to write up Technical / Non-Technical Documentation.

Culture alert: For TransFunnel, culture plays a major role. We believe in the power of ONE. We know that company culture can make or break your work experience and so we have a https://www.transfunnel.com/about-us/our-team">team that puts the human connect before anything else. Whether we work from office, home or anywhere -- we keep the connection going with plenty of fun activities. Also, we have a flat hierarchy. Hit apply if you think exploring this role would be work with fun!

• You have 2+ years of experience with production GCP/AWS; Experience with Kubernetes is a plus
• You have conducted penetration testing using different tools like Backtrack and Metaspoilt
• You have experience in developing security training and guiding the internal development teams
• You design and implement best practices concerning information security
• You can create programs to implement Identity and Access Management
• You have to develop automated security testing.
• You have to triage security issues and provide recommended fixes.
• You have conducted vulnerability assessments using various open-source and commercial tools.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company.

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway

• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities

What are we looking for in the Ideal Candidate?

• Proficient in creating Web (Responsive) applications using Angular 8+, AngularJS/ React JS, JavaScript, JQuery.
• Experience developing/consuming REST APIs
• Knowledge of multiple back-end languages (e.g. Python) and JavaScript frameworks (e.g. Node.js)
• Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design
• Hands-on experience with code versioning systems like Git, SVN.
• A clear understanding of client requirements & design specifications
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly, and master diverse web technologies and techniques.

Attributes:

• Team player, Positive Attitude
• Proven ability to work well with others in a fast-paced, iterative product definition and development environment.
• Able to work independently with little direct supervision and take initiative and willing to mentor and solve problems

This is regarding .Net Core Developer/Lead opportunity we have with us and we are looking for immediate joiner.

Please find below the job description for your reference:

Required Skills:

• Good understanding of SOLID principles or Object oriented programming concepts
• Working knowledge of design patterns
• ASP.Net Core MVC & Razor
• REST API
• SQL
• Unit testing

Nice to have:

• RabbitMQ or experience working with any message oriented systems
• HTML, Javascript & CSS
• C#7 and above
• Docker
• SSRS
• Quartz or Hangfire

FYI. There will be a small coding ‘test’ during the interview