Customer Success Manager

Overview:

As a UX Designer, you will develop and communicate a vision, bring concepts to life, then iterate and refine them as you gather and factor in customer and business requirements. You think first from the customer’s perspective and set high standards for yourself and your team in developing amazing experiences. You have comprehensive understanding of the current design best practices, with a critical awareness of implications on user-centered design and functionality. You are detail-oriented, comfortable working on highly technical team, skilled in using data to make decisions. You have an inventor’s spirit, highly refined aesthetic sensibilities, solid hard skills and a killer eye for detail.

Responsibilities:

1. Relentlessly simplify and distill complex business processes into intuitive and elegant product experiences.
2. Work closely with cross-functional teams to help define best-in-class user experiences.
3. Create process flows, wireframes, and high-fidelity mocks to effectively communicate design strategies and detailed interaction behaviors.
4. Drive the development and communication of design guidelines and patterns, with focus on providing a consistent and intuitive experience across the product ecosystem.
5. Participate in the planning process for new products and features helping drive the vision across the products.
6. Own the production of world-class designs and documents for presentation to engineers, product managers, peer design teams, and senior executives.
7. Assist in the development and evaluation of personas, user stories, and usability studies.

Job Description:

• Experience in Core Java, Spring Boot.

• Experience in microservices.

• Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should be able to analyze, design, develop and test complex, low-latency client-facing applications.

• Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2

• Good knowledge of multi-threading

• Basic working knowledge of Unix/Linux

• Excellent problem solving and coding skills in Java

• Strong interpersonal, communication and analytical skills.

• Should be able to express their design ideas and thoughts. 

1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Roles & Responsibilities :-

1. This is a front-line Sales position in the ESA Cards Sales team, and is responsible for driving business, achieving monthly sales targets and acquiring new customers through consultative. selling of our card’s products via defined channels of acquisition [Retail, Corporate, Venue-sales].
2. Prospecting for new customers through existing leads and cold calling and maximizing lead generation.
3. Timely execution of all sales activities leads, campaigns, referrals & any self-generated leads.
4. Tracking and reporting sales performance including pipeline, acquisition results and market conditions.
5. Set appointments, listen to customer needs, and sell the most appropriate product.
6. Researches and understands prospects before making the call.
7. Ensures all applications are fully and accurately completed, and submitted properly.
8. Be the interface between Annex and the customer to resolve any application processing issues.
9. Drive the on-boarding of new customers and initiate spend enablement activities.
10. Keep up-to-date on products and competition.
11. Attend and participate in regular staff meetings.
12. Engages in regular portfolio planning to determine areas of focus & project accurate full year.

Skill:  Java Developer – Mumbai

Job Description: 

 4.5 -8 years of Experience 

• Java 8
• Spring boot
• API development
• MVC architecture
• web services
• OOPS

Designation - Sr. Frontend developer 

Location - Pune, Maharashtra, India (Onsite)

Work mode - Hybrid 

Salary - Best in the Industry

Flexible working hours

Requirement:-

4+ years of production experience with React JS and associated tooling (Redux, Jest, Cypress & BuildPacks)

3 years of JavaScript (and preferably Typescript) experience including asynchronous programming, closures, types, and ES6/ES7.

Thorough understanding of React.js and its core principles including Virtual DOM, Data Binding, State & Props and React Lifecycle and Redux Middleware such as Thunk or Saga.

Experience with front-end technologies such as HTML5, CSS3, LESS, Bootstrap, Material UI, etc.

Experience with code quality and reusability practices (eslint, prettier, CI/CD for front-end repos)

Knowledge of cross-browser compatibilities, responsiveness, and web accessibility standards.

Strong understanding of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, and agile development

Have implemented complex features like authentication/authorization, I18N, logging, security, and testing into developer boilerplates to minimize production errors.

Must Have Skills:-

ReactJS 16+

Redux

Redux middleware

CSS, PostCSS, JSS (Critical)

TypeScript / Javascript

Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator.

Qualification:-

Bachelor’s degree in Computer Science or equivalent experience.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

1. Vendor Management :: On-boarding & Payments
2. MIS Reporting & Presentation
3. Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
4. Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
5. Product research, competitive analysis, positioning and packaging of the product 
6. Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision. 
7. Define the product roadmap, release models and delivery the same. 
8. Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization. 
9. Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers. 
10. Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule