Customer Success Manager

We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team.

A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.

Job Description: 

• Experience in Core Java, Spring Boot.

• Experience in microservices.

• Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should be able to analyze, design, develop and test complex, low-latency client-facing applications.

• Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2

• Good knowledge of multi-threading

• Basic working knowledge of Unix/Linux

• Excellent problem solving and coding skills in Java

• Strong interpersonal, communication and analytical skills.

• Should be able to express their design ideas and thoughts.

About Wissen Technology:

Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen hassuccessfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals.

Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’.

Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.

Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.

We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.

Job role: Key Account Manager

Location: Bangalore & Mumbai

Experience Required: 12–14 years

About the Role: We are seeking a dynamic and experienced Key Account Manager to drive strategic growth and manage relationship for Banking and Fintech domain.

The ideal candidate will have a strong background in leadership, account management, and consultative selling, with a proven ability to align IT services with client needs and build long-term partnerships.

Key Responsibilities:

• Build and strengthen relationships with the strategic accounts in the Banking and fintech domain by aligning IT solutions with their needs and finding opportunities to increase revenue.

• Develop and execute strategic account plans tailored to client needs.

• Collaborate with cross-functional teams to ensure seamless delivery and client satisfaction.

• Conduct regular business reviews to identify upselling, cross-selling, and partnership expansion opportunities.

• Lead account mapping, connect with key decision-makers, and facilitate client visits to build a strong pipeline.

• Drive client satisfaction and foster long-term partnerships for sustained growth

Skills & Qualifications:

• Education:

o Bachelor's degree in Engineering.

o MBA in Sales & Marketing (preferred).

• Extensive experience in managing accounts in Banking and Financial services domain.

• Proficient in risk analysis, effort estimation, cost estimation, and budget/resource management.

• Strong expertise in working with enterprise customers, engaging in consultative selling, and nurturing client relationships.

• Proven ability to develop and execute account and territory plans to expand customer base.

• Skilled in managing sales pipelines, assessing opportunities, and driving transactions to closure.

• Adept at understanding client requirements, providing tailored solutions, and ensuring client satisfaction and retention.

• Strategic thinker with strong techno-commercial acumen and excellent interpersonal and negotiation skills

Roles and Responsibilities:

• Initiating conversations with prospects through cold calling, emailing, and other sources.
• Have business conversations with potential customers to identify pain areas and challenges that will help in qualifying the opportunity.
• Presenting company offerings and taking the prospects through the lead generation cycle to convert them into potential opportunities.
• Moving leads through the funnel to set up meetings.
• Should be able to handle the initial customer call to identify and qualify the opportunity.
• Profiling and qualifying companies based on industries, geography, revenue, employee strength, and vertical.
• Extensively knowledgeable in secondary research on companies and decision-makers using different market research tools like LinkedIn, ZoomInfo, etc.
• Proficient in the use of CRM to track daily sales activities.
• Should have strong research capabilities and a good understanding of the North American market, industries, and IT Services.
• Identifying Decision-makers, and influencers in department-wise and collecting required information like email id, contact number, domain, responsibilities, etc.

Skillsets Required:

• Strong communication skills – verbal and written for telephonic and email exchanges.
• Strong desire and a go-getter attitude with a focus on reaching targets.
• Should have experience in IT Cold calling US/Canada Region minimum of 2 years.
• Great interpersonal Skills & should be a team player.
• Good proficiency in LinkedIn Navigator, Salesforce, ZoomInfo, and MS Office (Outlook, Word, PowerPoint, Excel)

Hello!

We at FindingPi Pvt. Ltd. are looking for an efficient Project Manager to contribute to and support the planning and execution of projects. The Project Manager's responsibilities include monitoring project progress, following up with stakeholders on the completion or delay of project phases, scheduling meetings, and maintaining project documents and reports.

Roles & Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.

• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.

• Track project performance, specifically to analyze the successful completion of short and long-term goals.

• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.

• Ensure that all projects are delivered on time, within the scope, and within budget.

• Create and manage Agile artefacts like User Stories, Tasks, Issues, etc.

• Ensure resource availability and allocation.

• Measure performance using appropriate project management tools and techniques

• Report and escalate issues to management as needed.

• Establish and maintain relationships with third parties/vendors. Manage the relationship with the client and relevant stakeholders.

• Perform risk management to minimize potential risks.

• Create and maintain project documentation as per the process. Develop spreadsheets, diagrams, and process maps to document needs

• Use and continually develop leadership skills and perform other related duties as assigned.

Requirements:

• Bachelor's Degree in the appropriate field of study or equivalent work experience

• 2+ years of working experience in project management

• Hands-on experience with project management software tools like JIRA.

• Excellent client-facing and internal communication skills

• Excellent written and verbal communication skills

• Solid organizational skills including attention to detail and multitasking skills

• Strong working knowledge of Microsoft Office

• Project Management Professional (PMP) / PRINCE II certification is a plus
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Job Location: Shivaji Nagar, Pune (WFO)

About Company

‘Good Good Piggy’ is an Ed-FinTech start-up that encourages the new generation to develop the life skill of managing the entire money management equation digitally because the future of money is digital. We recognize the importance of reinforcing good behavior, habits, and skills from a young age.

Job Description

We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients and he can understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes. The successful candidate must have social/ digital media buying knowledge as well as strong analytic skills. He must be able to work collaboratively with both Creative Design and Tech Development departments to deliver continuously increasing results

• Total Experience: 3 to 9 Years
• Notice Period: 30-45 Days
• Preferred Location: Delhi NCR
• Role: UX Designer & SM Expert.
• Industry Type: Ed-FinTech
• Employment Type: Full Time, Permanent
• Role Category: Technology

• Lead creative sessions (coaching and guiding) to capture ideas and focus the team on converging toward testable solutions for one or more than one project
• Perform usability testing and identify friction points in user-journeys and provide resolution options through various design options
• Partner with cross-functional team of product managers, business users, and engineers to define and prioritize features supporting business priorities and outcomes
• Drive wireframing and prototyping to test interactions, designs, and user flows to continually improve the efficiency of the system
• Have a passion to measure important metrics in order to continually improve the user experience
• Be able to build and craft end to end design experiences from doing the high level UX research and discovery to high fidelity pixel flawless design mock-ups in Figma for a high-quality delivery
• Proficient with rapid prototyping and visualization tools such as Figma, Sketch, Invision, Adobe Creative Suite, and UX Pin
• Ability to Identify new components, patterns, and templates to be incorporated for improved user experience
• Review the designs, improving the work. Foster a team culture of diversity and transparent collaboration
• Experience in making high-level social media and Google ad campaigns.
• Experience in creating, publishing and managing social media content.

• 5+ Years of experience in end-to-end user experience/centric design
• Expert level UX Design Certification is a must
• An expert to demonstrate hands-on knowledge-creating a powerful UX in mobile apps (iOS and Android) and websites
• Expert level of understanding of conversions all the UX tools like Adobe XD, Figma & more

• Excellent command in Social Media channels such as FB, Twitter, Instagram (Reels), LinkedIn, YouTube, Moj, Josh. Social Media ad management. Only Candidates with Social Media Experience of min 2 yrs full time will be considered.

• Expert level in UX research skills - interviewing, observation, benchmarking, testing, surveys and understanding how to synthesize data to define actionable insights
• Work with cross-functional teams (Design, Content and Coding) to attain business goals
• Expert with project management and remote collaboration tools
• Expert in designing apps based on Material Design and iOS Human Interface Design Guidelines
• Exceptional listening, collaborative, and organizational skills
• Possess a strong sense of interaction and visual design principles

• Understanding how HTML/CSS works
• Exceptional Storytelling and presentation skills
• Service/product design experience
• Degree in human interaction, interaction design, visual design, or equivalent degrees