Customer Success Manager
Job Type: Full Time
Job Location: Malad Mumbai
Experience: 1 - 2 Years
Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am
About the Role:
We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.
Responsibilities:
- Answering day to day client queries and providing creative solutions
- Working on large scale project that optimize our clients’ workflows
- Training clients on the EDS platform
- Helping to improve client documentation, writing help articles, or creating how to videos
- Becoming an expert on the EDS platform
Desired Skills / Qualifications:
- Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
- Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
- Ability to manage multiple projects and work collaboratively.
- Should have excellent writing and verbal communication skills.
Benefits and Perks:
- Atmosphere of growth and opportunity
- Collaborative culture of smart, young and dedicated people
- Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
- Other perks and employee benefit
About Equity Data Science
About
EDS helps many of the world’s leading hedge funds and asset managers to make smarter investment decisions. We do this by harnessing public and private data on a modern, efficient and actionable user interface to serve best-in-class analytics and insights that accelerate superior investment ideas, research management and decision-making.
Our platform was created and road tested with the support of several top investment funds from 2012 before being made commercially available to the industry in 2017. We now employ a team of more than 70 former portfolio managers, data scientists, analysts and engineers, with the goal of making the investment process simple, efficient and insightful.
Candid answers by the company
EDS supports leading hedge funds and asset managers in making smarter investment decisions. By combining public and private data on a modern, user-friendly interface, we deliver top-tier analytics and insights that drive better investment ideas, research management, and decision-making. Our platform, developed with input from top investment funds since 2012, became commercially available in 2017. Today, our team of over 70 former portfolio managers, data scientists, analysts, and engineers is dedicated to simplifying and enhancing the investment process.
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• Build and maintain positive employee relationships through effective communication and conflict resolution.
• Conduct and manage employee performance evaluations and provide feedback to improve individual and team performance.
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• Maintain and update employment records and manage confidential employee information with integrity.
• Oversee office management duties, workforce studies, and performance standards.
• Drive manpower planning, employee development initiatives, and succession planning.
• Manage employee attendance, leave records, and timekeeping systems.
• Address and resolve legal issues related to employment and labor law.
• Manage the organization’s LinkedIn Learning initiative, including communication, platform administration, and employee engagement.
• Oversee program management, ensuring the successful execution of outsourced programs with external vendors.
• Vendor management, including vendor empanelment, legal contracting, purchase orders, and compliance oversight.
• Track and analyze HR metrics, providing insights for decision-making and improvement.
• Manage Learning & Development (L&D) data, including Learning Management System (LMS) entries, program tracking, and L&D analytics.
Qualifications:
• Proven experience in Human Resource Management and employee engagement initiatives.
• In-depth knowledge of legal requirements related to HR and talent management.
• Strong analytical skills with experience in tracking and analyzing HR metrics.
• Excellent communication, negotiation, and conflict resolution skills.
• Strong interpersonal and relationship-building abilities.
• Capable of working independently and collaboratively in a team-oriented environment.
• High level of confidentiality and integrity in handling employee information.
• Expertise in office management, workforce studies, and performance standards.
• Proficiency in manpower planning and employee development strategies.
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
About Company
Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha and in Hyderabad.
Core Values that drive us: Empathy | Inclusion | Integrity | Courage
Roles & responsibilities
• Taking care on onboarding, induction & orientation
• Employee Engagement
• HR strategies and policies
• Organizational design
• Develops programs to build human capital and a strong employee development culture.
• Training & Development
• Analysis and Change Management
• Facilitates the development and implementation of employee performance measurements to gauge the success of programs and identify areas for improvement.
• Talent Assessment
• Leadership Development - Assesses leadership development, team development, and organizational communication programs and practices.
• Succession Planning
• Counselling and Guidance
• Grievance handling
• Building a positive and result-oriented working environment
• Creating an environment of accountability where success is measured
Requirements
• Should be Masters in HR
• Must have at least 10+ years of experience in the field of Organization Development
• Experience working with a NGO will be an added advantage
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• Experience in the management of large- and small-scale change initiatives
• Demonstrated ability to drive change and influence the adoption of new ideas
• Learning Agility
• Strong written, verbal communication, interpersonal skills and excellent facilitation/presentation skills
• Able to communicate and collaborate effectively at all levels of the business
• Must be able to use a computer with a high degree of proficiency (Word, Excel, PowerPoint)
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enterprise problems. We are keen on hiring someone who loves working in fast paced start-up environment and looking to solve some challenging engineering
problems.
As one of the earliest members in engineering, you will have the flexibility to design
the models and architecture from ground up. As any early-stage start-up, we expect
you to be comfortable wearing various hats, and be proactive contributor in building
something truly remarkable.
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Researches, develops and maintains machine learning and statistical models for
business requirements
Work across the spectrum of statistical modelling including supervised,
unsupervised, & deep learning techniques to apply the right level of solution to
the right problem Coordinate with different functional teams to monitor outcomes and refine/
improve the machine learning models Implements models to uncover patterns and predictions creating business value and innovation
Identify unexplored data opportunities for the business to unlock and maximize
the potential of digital data within the organization
Develop NLP concepts and algorithms to classify and summarize structured/unstructured text data
Qualifications
3+ years of experience solving complex business problems using machine
learning.
Fluency in programming languages such as Python, NLP and Bert, is a must
Strong analytical and critical thinking skills
Experience in building production quality models using state-of-the-art technologies
Familiarity with databases like MySQL, Oracle, SQL Server, NoSQL, etc. is
desirable Ability to collaborate on projects and work independently when required.
Previous experience in Fintech/payments domain is a bonus
You should have Bachelor’s or Master’s degree in Computer Science, Statistics
or Mathematics or another quantitative field from a top tier Institute
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- Good Hands-on exp. in Spark
- Extensive exp. in Scala (IDE- Eclipse/IntelliJ)
- Working knowledge to create and work on Maven Project. Scala Maven Plugin. POM File
- Azure Data Factory, Azure Databricks
We are looking for a ReactJS Developer to be responsible for the development and maintenance of web-apps that are UX friendly, with good problem-solving skills and the ability to learn and apply new concepts.
● Experience or willingness to excel in ReactJS - State management, React Hooks, Lifecycle Events.
Experience with Redux is highly preferred.
● Good knowledge and experience in implementing React architectural patterns.
● In depth understanding of JavaScript, the DOM, and modern CSS (especially Flexbox and
grid layout).
● Good understanding of integration with third-party NPM libraries.
● Experience in working with at least one component library like Ant Design, React Strap,
React-Bootstrap, etc.
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Exp: 3 - 6yrs
Notice period : Immediate - Max 60 days
Job Location : Gurgaon
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Strong understanding of Web markup with HTML(5) and CSS(3) is a strong plus.
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Good written and verbal communication skills Solid understanding of cross-browser/platform consistency and compatibility Experience with frameworks such as jQuery Mobile, ReactNative, Appcelerator, Mootools, Kendo UI, Sencha Touch and ActionScript is a plus
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- Minimum 2+ years of hands-on experience in Android & Flutter development.
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- Experience with design patterns like MVVM, Provider etc.
- Experience in Android application development experience using Java, Kotlin & Flutter.
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- Must be able to deploy app in Play store & App store.
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Please do check us at https://clodura.ai/">https://clodura.ai/
LinkedIn: https://www.linkedin.com/company/clodura-systems/">https://www.linkedin.com/company/clodura-systems/
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