Equity Data Science

Customer Success Manager

Job Type: Full Time

Job Location: Malad Mumbai

Experience: 1 - 2 Years

Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

About the Role

We are looking for a Senior Developer to join our team and deliver a streamlined user experience. Proven experience as a Senior Developer having an edge on front end development. We want a team member who strives to develop a first-class codebase using best practices. You will be solving complex technical problems in the financial industry and will be working closely with a talented engineering team. You will also be a key technical member in project development. You must possess strong problem-solving skills.

Key Responsibilities:

• Responsible for directing the development team in the design, development, coding, testing and debugging of applications.
• Having artistic touch over the latest HTML, CSS, SCSS, Java Script and writing cross-browser compatible code.
• Actively contribute in the development and designing of new product features.
• Experience in developing high volume / data driven consumer web applications.
• Test software component to ensure responsiveness and efficiency.
• 3+ years experience with Angular 2+ or React.
• 3+ years experience with NodeJS and REST API.
• Experience with SQL, NoSQL, Redis, ElasticSearch.
• Develop application code and unit testing in the Angular, Rest Web Services.
• Experience in TypeScript is highly desirable.
• Exposure to AWS is preferred and should be eager to learn new technologies.
• Software development experience preferably in a product development environment.
• Client-first & Team-first attitude.

Desired Skills/Qualifications:

• Bachelors/Masters in Computer Science / Financial Engineering / Information Technology.
• Knowledge and passion for financial markets.
• Plus if you have developed apps like chat, note taking, document search.

What We Offer:​

1. Atmosphere of growth and opportunity.
2. Collaborative culture of smart, young and dedicated people.
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere.
4. Other perks and employee benefit.