At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.
The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
Please note that the night shift will be scheduled between 6 pm and 3 am.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
- Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS.
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a night shift customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
About StarApps Studio
About
Building software to help e-commerce businesses sell better
Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.
Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.
We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.
As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!
Tech stack
Candid answers by the company
We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.
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We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to the cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that help testers in cross-browser and cross-platform compatibility testing.
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software
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Our Vision
We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.
Our Journey
Year Founded: 2017
Team Members: 155+
Users: 500K+
Growth MOM: 10%
About the Team
We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company’s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we
Share stories of our successes, failures, challenges, and interests
so that we can learn from and support one another.
Description:
We are in search of a proficient and experienced Sales Development Representative to help us grow our business. As an SDR, you will be seeking new business prospects by contacting and developing relationships with our prospective customers. You will act as the first point of contact for our company.
Responsibilities
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Requirements
- 4 years of Sales/ SDR/ Market Research/ Lead Generation/ Cold Calling experience in SaaS industry is a must.
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- Fluent in English written and spoken with a passion for technology
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Training Specialist
Location: Baner, Pune
Company Name: REI systems India Pvt Ltd (Product based)
Create digital elearning content to increase user adoption and engagement of our Product. You will bring leading-edge thinking, methodologies and approaches to the design and development of e-Learning interactive guides, courses, and multimedia. Partnering with stakeholders and subject matter experts (SMEs) to ensure accuracy of learning content and to deliver high-impact and interactive digital learning experiences.
Job Description
- Develop dynamic, customized, experiential e-learning courses and multimedia using a variety of technology tools.
- Work closely with (SMEs) throughout the project phases to ensure content accuracy and alignment with learning objectives.
- Effectively break down information into smaller, organized pieces for users, learners to understand on their own in asynchronous learning.
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- Remove or archive outdated content from central repository.
- Deliver Train-theTrainer (TTT) sessions.
- Recommend proven learning strategies to address business challenges.
- Responsible for developing and creating learning material in Articulate, DAP, and video software tools.
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- Create new online courses using Articulate and other software.
- Develop outlines, write video scripts, and create graphics for application trainings.
- Knowledgeable in learning design principles and creating engaging content to illustrate basic to complex concepts and processes for adult learners.
- Highly organized self-starter, with ability to multi-task and work under tight deadlines with flexibility.
- Excellent written and verbal communication along with strong attention to detail and follow-through skills.
- Assist the eLearning Manager with special projects, as needed.
Qualifications:
- Bachelor’s degree or equivalent work experience required.
- 3 years of experience working in instructional design, learning and development, or an eLearning role.
- 3 years of experience designing eLearning content for the Healthcare, Medtech or FinTech industry preferred.
- Working knowledge of Learning Management Systems.
- Working knowledge of eLearning tools such as Articulate Rise and Vyond.
- Working knowledge of digital adoption platforms.
- Working knowledge of graphic design and related tools.
- Working knowledge of agile methodology a plus
If interested, kindly revert with your updated cv ASAP & below details:
1. Total experience & Relevant experience in Training & E-learning?
2. Current CTC & Expected CTC:
3. Notice period. How immediate can you join us?
4. Are you holding any other offer. If yes, How much?
5. Location
6. Do you have a personal laptop/Desktop in good working condition?
Key responsibilities:
1. Strategize and execute influencer onboarding/ marketing
2. Relationship management with influencers, agencies, and power users.
3. Create a feedback loop for the product team to improve app utility & performance
4. Collaborate with the marketing team to grow the app community
Mandatory experience:
1. 2 to 4 years of experience in community building/sales teams of high-growth consumer apps in India.
2. Experience working with Indian /global social media influencers for platform onboarding/ profile management/ influencer marketing campaigns
3. Experience in working with Live video apps a plus Love for social media and short video apps. Self-usage is a big plus
4. tier 1 university/ institute
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Experience - 10 - 15 years
Location - Ahmedabad, Gujarat.
5 Days working
Should have Good command in English.
Responsibilities:
- Minimum 5 to 7 years of experience in Magento Development
- Proficient in PHP/MySql
- Experience on Magento Enterprise & Magento 2.0
- Familiar with technologies including XML, web services, JQuery
- To develop high-end web applications
- To research and implement new technologies
- Working knowledge of shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites
- Should have excellent database design and implementation skills
- Experience in API Integration with 3rd party ERP systems, 3rd party services
- Should have technical bent of mind
- Should have problem-solving, prioritizing tasks, multi-tasking abilities
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- Ability to work to deadlines & as a team member
React.js Developer Responsibilities:
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing application interface codes using JavaScript following react.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
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eact.js Developer Requirements:
- Bachelor’s degree in computer science, information technology, or a similar field.
- Previous experience working as a react.js developer.
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- Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
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• No. of Openings:- 03 Openings
• Exp:- 2+ years
• Qualification:- B.E./ MCA/ M.Sc. (I.T.)/ BCA
Job Description:-
We are looking for a PHP Developer with Laravel Experience who must be able to independently work on projects and in a team.
Desired Candidate Profile:-
• Minimum 2 years of experience
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• Experienced with complex SQL queries and database schema design.
• Knowledge of consuming and creating Web Services.
• MySQL and Linux understanding is a must.
• Should be strong with Web-services REST API, and JSON.
• Should have worked on a variety of projects, with experience in payment gateways, maps, graphs, etc.
• Good coding standards is a must.
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Regards,
Vimal Patel
Introduction
Ever wondered what it would be like to be a part of the core team of Airbnb or Netflix when they were just starting out? Here’s your chance to try that path with Ohana!
We are looking for a founding engineer to join our team.
Who we are
Ohana is an E-learning platform for holistic learning. We are an angel-funded early stage startup backed by some of the marquee angel investors from India and Singapore. Our investors include Vivek HR (co-founder and CEO, Bounce), Tanushree Gupta (co-founder and CEO, Doubtnut), Jagmal Singh (CTO, Janio Asia) to name a few!
Check us out at https://ohana.academy!
Our Product
“Creativity is as important as literacy” - Sir Ken Robinson
With this belief, Ohana is building the world's largest holistic learning academy. Our product offering:
The Classroom: Offering live online classes on arts, crafts, linguistics, yoga, dance and many more subjects
The Playground: Enabling social learning - a community for kids to find peers with similar interests
Our mission
India has 250Mn kids in the K12 segment. However, except the top 0.1%, most parents can’t find high-quality and affordable holistic learning for their kids. Fortunately, 140Mn kids are now connected to the digital world with 4G access. We want to leverage this new connectivity and bridge the gap in children's overall development with Ohana.
Where are we in our journey
Team: We are a team of two co-founders (Saurabh and Suyash), both IIT Delhi alums with over a decade of experience each in leading consumer businesses. We have a total of 15 people team including 4 engineers (currently outsourced)
Customers: Over the last couple of months, we have grown to 5,000+ registered users and aim to reach 10K+ paid users and 1 Mn+ community strength in the next 12 months.
Young, inspired, and focused - We are ready for take-off!
Our Culture
- “Mission-driven” is not a buzzword for us. We care deeply about the impact we want to create on kid’s lives and we want to exemplify the value of “no child left behind”
- Be inclusive - We are creating a product that is accessible and affordable. We want to solve this not just for Bangalore and Mumbai, but for Indore, Jabalpur, Raipur as well
- Not just customer obsessed - we also care about their well-being. We are willing to compromise profits - but will not resort to unethical sales tactics or compromise on product quality
- Our team cares about a strong culture and respects our code of conduct
Why work for us
- We have global ambitions - Holistic education is a $75Bn global market, with India alone contributing more than $10Bn. Apart from salary compensation, you get a piece of the pie (equity) of a potentially billion-dollar organization
- You will have exposure to building large, scalable systems and will be mentored by people who have done the same for millions of users
- You will have exposure to starting up / entrepreneurship (ever feel like you want to build a startup?) owning end to end consumer tech product which impacts the life of thousands of students/parents on daily level
Job Location
We are based out of Bengaluru and work from an office. We encourage working from office, but are completely ok if you would like to work remotely until things return to normal.
Expectations from the role
- You will work closely with the founding team and a small team of engineers, currently outsourced, in a fast-paced environment.
- You will work as a tech lead and will be responsible for architecting the new features as well as improving the existing codebase. You will be expected to have a high degree of ownership and responsibility for deliverables.
- You will wear a product hat as and when required and help in shaping the product.
- You will provide technical mentorship to other engineers in the team and will lead a team of junior engineers.
- You should be able to deal with ambiguity, have strong bias towards action, ability to deep dive whenever required and quickly deliver to unblock the team
Preferred experience and competencies
- You are a software engineer with 4+ years of industry experience.
- Professional experience with at least one web dev framework (ReactJS or Django/Python)
- Professional experience with one or more (SQL or NoSQL) databases.
- A stint in a product company or a startup or any similar faced paced environment is preferable.
- Experience working with cloud infra providers (e.g., AWS, GCP, Azure etc.) is preferable.
- Strong proficiency in REST API
Role Summary
We Are looking for an analytically inclined, Insights Driven Product Analyst to make our organisation more data driven. In this role you will be responsible for creating dashboards to drive insights for product and business teams. Be it Day to Day decisions as well as long term impact assessment, Measuring the Efficacy of different products or certain teams, You'll be Empowering each of them. The growing nature of the team will require you to be in touch with all of the teams at upgrad. Are you the "Go-To" person everyone looks at for getting Data, Then this role is for you.
Roles & Responsibilities
- Lead and own the analysis of highly complex data sources, identifying trends and patterns in data and provide insights/recommendations based on analysis results
- Build, maintain, own and communicate detailed reports to assist Marketing, Growth/Learning Experience and Other Business/Executive Teams
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
- Analyze data and generate insights in the form of user analysis, user segmentation, performance reports, etc.
- Facilitate review sessions with management, business users and other team members
- Design and create visualizations to present actionable insights related to data sets and business questions at hand
- Develop intelligent models around channel performance, user profiling, and personalization
Skills Required
- Having 4-6 yrs hands-on experience with Product related analytics and reporting
- Experience with building dashboards in Tableau or other data visualization tools such as D3
- Strong data, statistics, and analytical skills with a good grasp of SQL.
- Programming experience in Python is must
- Comfortable managing large data sets
- Good Excel/data management skills
Responsibilities
- Designing and building infrastructure to support AWS, Azure, and GCP-based Cloud services and infrastructure.
- Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection.
- Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.
- Participating in on-call escalation to troubleshoot customer-facing issues
- Analyzing and monitoring performance bottlenecks and key metrics to optimize software and system performance.
- Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime.
Skills
- Should have strong experience of a couple of years, in leading DevOps team and planning, defining DevOps roadmap and executing as per the same along with the team
- Familiarity with AWS cloud and JSON templates, Python, AWS Cloud formation templates
- Designing solutions using one or more AWS features, tools, and technologies such as EC2, EBS, Glacier, S3, ELB, CloudFormation, Lambada, CloudWatch, VPC, RDS, Direct Connect, AWS CLI, REST API
- Design and implement system architecture with AWS cloud - Develop automation scripts, ARM templates, Ansible, Chef, Python, Powershell Knowledge of AWS services and cloud design patterns- Knowledge on Cloud fundamentals like autoscaling, serverless
- Have experience with DevOps and Infrastructure as Code: AWS environment and application automation utilizing CloudFormation and third-party tools. CI/CD pipeline setup utilizing
- CI experience with the following is a must: Jenkins, Bitbucket/GIT, Nexus or Artifactory, SonarQube, WireMock or other mocking solution
- Expert knowledge on Windows/Linux OS/Mac with at least 5-6 years of system administration experience
- Should have strong skills in using JIRA build tool
- Should have knowledge in managing the CI/CD pipeline on public cloud deployments using AWS
- Should have strong skills in using tools like Jenkins, Docker, Kubernetes (AWS EKS, Azure AKS), and Cloudformation.
- Experience in monitoring tools like Pingdom, Nagios, etc.
- Experience in reverse proxy services like Nginx and Apache
- Desirable experience in Bitbucket with version control tools like GIT/SVN
- Experience of manual/automated testing desired application deployments
- Experience in database technologies such as PostgreSQL, MySQL
- Knowledge of helm and terraform