HTML/CSSAt StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.
The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
Please note that the night shift will be scheduled between 6 pm and 3 am.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
- Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS.
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a night shift customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
Shubham Vishwakarma
Full Stack Developer - Averlon
About StarApps Studio
About
Building software to help e-commerce businesses sell better
Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.
Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.
We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.
As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!
Tech stack
React.js
Ruby on Rails (ROR)
Amazon Web Services (AWS)Candid answers by the company
We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.
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Roles and Responsibilities:
· Lead the analyze, design create a solution and an architecture for a business feature or infra improvement.
· Consulting low-level designs of development features.
Critical Skills to Possess:
Must Have:
· B.Sc. / B.A. in Computer Science / Software Engineering or related field.
· 8+ years of hands-on experience in C# (.NET, .NET CORE) software development.
· 2+ years’ experience managing a team (of 3 members minimum).
· Experience with MS-SQL and familiarity with stored procedures.
· Experience with Rest API.
· Experience with Angular.
· Experience with Entity framework, Dependency injection.
Experience working in an AGILE environment.
Nice to Have:
· Experience with known protocols and 3rd party software / interfaces.
· Background in retail systems development.
· Experience with DevExpress reporting components.
· Experience in implementing software interfaces.
· Experience with HTML5, CSS & JavaScript.
Who we are?
Cybrilla is a financial infrastructure company. We are building the front-end applications & APIs from the ground up to support a variety of use cases and enable a superior digital experience for different user personas. Cybrilla's current focus is to build the underlying operating system for mutual funds.
AMCs / Fintech startups / Wealth management businesses can choose the product that works best for them to enable an awesome experience for their customers and internal stakeholders.
About the Product
Fintech Primitives(FP) is an API platform that provides solutions to the problem statements of the Indian Mutual Fund domain. The APIs handle domain, regulatory, and technical complexities to enable customers to build different use cases in a short time. Check here to know what our customers are building using FP APIs.
Job Description
Your Role -
- Responsible for providing technical solutions to existing and prospective Fintech and Enterprise customers throughout the implementation stage of the onboarding cycle.
- Ensure new customers are onboarded with the right mix of products. Existing customers can design their product using an appropriate mix of FP products.
- You will become an SME for all products and assets of Cybrilla and collaborate with the product team to improve the product better.
- Guide and train clients or partners to help them understand product technical capabilities to add business value.
- Perform R&D with third parties APIs or other products to guide the product team to improve products for better client experience.
- Participate in Product demos and seek clarifications, test features released by the product team from clients lens.
- Willing to debug and troubleshoot advanced technical issues and help internal teams whenever required.
- Willing to think outside the box, prototype solutions if possible and present it to teams internally that could be taken up as product enhancements.
Your Skills and Experience
Must have skills -
- At Least 4+ years of experience in backend engineering / solutions engineering.
- Strong understanding Javascript, API (Strong skills).
- Database technologies MySQL.
- Significant experience in client facing roles.
Good to have skills -
- Experience in automation is welcomed.
- Any experience in data migration activity is welcomed.
- Have worked on ETL projects.
What’s in it for you?
- Opportunity to work on a growing product that solves unique digital use cases for the Indian wealth management industry.
- Flexible work options.
- Opportunity to solve deep domain and technology problems, for very large enterprises.
- Opportunity to work with the best brains in fintech.
- Increasing your geek quotient, by attending meetups and conferences. Yes we dig that stuff.
- Grow exponentially by working in small and transparent teams.
- Who says you can’t make friends at work, we do! Get to know more about your team and the work.
C++C#Since 1988 Quicken has been the top personal management software for millions of consumers. We pioneered a radically easier and faster way for people to manage their household finances. Since then we’ve continued to focus on delighting customers and making the Quicken product and experience better than ever.
Job Title: Staff/Principal Software Engineer – Development Location: Bangalore, India
Department: Product Development
Job Summary:
Quicken is the #1 personal finance management software with a 30-year heritage of helping millions of individuals and families stay on top of their finances. We are going through a transformation, as we recently completed the divestiture from Intuit, with a renewed focus on product improvement, growth, and customer satisfaction. We are working on a strategy to deliver awesome personal finance experience to our customers across Windows, Mac, iOS, Android, and web. This is an opportunity to work in a customer-driven company with a collaborative team that values technical excellence, innovation and creativity, while being good to each other and having fun!
The successful candidate will join our Windows Development team in support of our products and Cloud platform. The team uses the latest software development technology and tools.
If you are looking to be part of a high-performing team at the heart of a fun, energetic, and innovative company, come join the Quicken Team!
Your Responsibilities:
-
You will be part of the Quicken Windows product development team.
-
Develop and enhance the product. Will involve building new features, enhancing existing
ones, and fixing of customer reported issues.
-
The work will include development in native Windows technologies, like C++ and C# and
WPF. As well as leveraging web and cloud-based platform services.
-
Architecture, Technical design and implementation of production ready code, partnering
closely with a cross-functional team (Engineers, Architects, Product Managers, QA,
Operations, and Business Partners).
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Exhibit Sound judgement while making technical and product decisions
-
Analyze customer feedback received thru various channels to determine product
improvements that will enhance customer experience with the product.
-
Think creatively and facilitate innovative thinking.
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Exhibit natural leadership, mentor junior team members in the team
-
Good communication skills: written and verbal
Your Talents:
-
Strong technical background in design and implementation of shrink-wrapped Windows applications.
-
8+ years of experience in C++ and Windows/Win32/MFC a must.
-
Prefer experience in .NET/C#/WPF.
-
• Consistently deliver high-quality shippable software to our customers, being part of our Agile development team.
Confidential
-
Experience interfacing with back-end platforms using REST APIs.
-
Ability to work on critical areas of the product.
-
Strong knowledge of SDLC processes and best practices.
-
Passion for understanding of customer issues and solving them.
-
Well versed in a variety of Architecture and design patterns.
-
Comfortable networking with a broad range of stakeholders and able to assess multiple points of view
-
Experience with unit test frameworks.
-
MS or BS in Computer Science or equivalent.
-
Excellent programming discipline: object oriented principles, design patterns, unit testing.
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Excellent verbal and written communications skills.
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"Self-starter" attitude with an ownership mindset.
PHP
Laravel
Vue.js
Javascript
CodeIgniterKnowledge of PHP web frameworks including Laravel and CodeIgniter is must
· Knowledge on Doctrine ORM
· Knowledge of front-end technologies including Vue.js CSS3, JavaScript, and HTML5 is must
· Understanding of object-oriented PHP programming.
· Previous experience creating scalable applications.
· Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
· Familiarity with SQL/NoSQL databases.
· Ability to project manage.
· Good problem-solving skills.
Job Responsibilities:
- Creating website layout/user interface by using standard HTML/CSS practices.
- Developing websites that are responsive, cross-browser compatible.
- Designing and managing the website back-end including database and server integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Estimating development timings for individual tasks and new site builds.
- Co-ordinating with web designers to match visual design intent.
- Knowledge of code versioning tools like GIT.
- Working with debugging tools.
- Monitoring, reviewing and revising the performance of the live website.
Required Skills:
- Ability to build websites from scratch using WordPress.
- Proven experience in woo-commerce & supported plugins.
- Knowledge in creating website layout/user interface by using HTML, CSS, jQuery, JavaScript, PHP & MySQL.
- Good understanding of theme customization.
- Competent in creating and maintaining software documentation
- Good understanding of SEO principles and content management systems.
- Must have knowledge of database management, hosting website, email server configuration on both shared and VPS servers.
- Must be available for full time in office job in Thane.
- Must have relevant skills.
What you will do:
- Deciding accessories for models in photo shoots
- Product styling
- Campaign styling
- Catalogue Styling
- Arranging props for shoots
- Developing mood boards
What you need to have:
- Minimum experience of 2 years in catalogue and campaign shoots
- Ability to imbibe good time management and multi-tasking skills
CC++PHPWork as a member of a team responsible for problem resolutions requiring extensive analysis, troubleshooting to product development. You will apply your knowledge of building scalable, distributed applications to provide ideal solutions to solving our clients business problems by driving customer experience outcomes with enhanced technical capabilities. Essential Functions include, but are not limited to the following.
You will be expected to:
- Work closely with a team of highly technical engineers distributed geographically.
- Contribute to all phases in the software lifecycle requirements analysis, solution design, development, and delivery
- Build high quality, efficient & reusable code in server-side programming.
- Troubleshoot & debug applications/products
- Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
- Guide/mentor the less experienced team members
- Participate in code reviews
- Document and test the features worked on by you or team
- Explore & Propose to incorporate cutting-edge technologies / plugins etc to improve applications
- In addition, position is responsible for a variety of complex Linux, SQL, networking and coding challenges.
Must Have Skills:
- Strong programming skills in C/C++, Knowledge of PHP would be advantageous.
- Experience in Networking software development and Domain Knowledge
- Experience working with Linux
- Good Understanding of Databases (MySQL) and proficiency in SQL Queries.
Good to Have Skills:
- Knowledge of RESTful APIs
- Exposure to DevOPS practices, Continuous Integration (CI/CD), Containers (Docker).
- Experience with Spark Structured Streaming API, MySQL performance optimization, Linux Kernel experience
- Exposure to Test Driven Development
React NativeWe’re currently looking for rockstar developers to help us build a next-gen social audio community engagement platform. Avalon is hiring for both backend & frontend engineering roles. Our tech stack is majorly Ruby on Rails & React Native.
If you were looking for a rocket-ship, this is it!
As a senior front-end developer our primary requirement is that you are proficient in React Native.
Apart from that the job entails:
- Building new features (while squashing bugs) for our growing mobile app to extend device support especially across the Android ecosystem
- Architect elegant and maintainable code with support from the team
- Collaborate with design, data, and other teams to build beautiful interfaces that look great and run smoothly
- Guide and improve the technical direction of mobile, bolstering the technical foundational, improving performance, and re-architecting
.NETC#Skills:
- Experienced in C# MVC ASP.Net, Net
- Should have good knowledge in JavaScript, SQL, RDBMS Concepts and Microsoft .NET
- Framework, practical implementation of Object Oriented Concepts, N-Tier Architecture
- Development and understanding of JSON, XML, SOAP.
- Good hands-on coding skills in Java Script, Ajax, C#, ASP.Net, ADO.Net, jQuery.
- Knowledge of working Android iOS mobile development would be added advantage
- Good communication and analytical skills are must.
- Candidates with experience will be preferred.
Primary Roles and Responsibilities:
- Participate in requirements analysis.
- Collaborate with internal teams to develop software design and architecture.
- Candidate should be able to write clean, scalable code using C#.
- Revise, update, refactor and debug code.
- Test and deploy applications.
- Resourcefulness and troubleshooting.
- Good analytical and problem solving skills.
JavascriptPHP
PythonRuby on Rails (ROR)
NodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon