
At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.
The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
Please note that the night shift will be scheduled between 6 pm and 3 am.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
- Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS.
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a night shift customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!

About StarApps Studio
About
Building software to help e-commerce businesses sell better
Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.
Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.
We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.
As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!
Tech stack
Candid answers by the company
We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.
Product showcase
Photos
Connect with the team
Similar jobs
Frontend Developer: Angular (3-4 Years)
Positions: 1
Essential Skills:
1. 3-4 years of experience in Angular.
2. Hands-on experience of HTML, CSS, JavaScript, and Typescript.
3. Hands-on experience in Angular 15+ version.
4. Strong knowledge of REST API.
5. Solid understanding of Object-Oriented programming and a Java background.
6. Ability to work independently and should have an excellent interpersonal and communication skills.
7. Should have Angular JS knowledge.
8. Experience in backend testing framework.
9. Good communication skill & ability to work with multiple stakeholders at onshore.
10. Must have experience with server rendering.
Soft Skills:
1. Excellent organizational and troubleshooting skills with attention to detail to consistency minimize errors.
2. Professional, reliable, and possessing a strong work ethics.
3. Excellent communication skills.
Position Summary:
As a CRM ETL Developer, you will be responsible for the analysis, transformation, and integration of data from legacy and external systems into CRM application. This includes developing ETL/ELT workflows, ensuring data quality through cleansing and survivorship rules, and supporting daily production loads. You will work in an Agile environment and play a vital role in building scalable, high-quality data integration solutions.
Key Responsibilities:
- Analyze data from legacy and external systems; develop ETL/ELT pipelines to ingest and process data.
- Cleanse, transform, and apply survivorship rules before loading into the CRM platform.
- Monitor, support, and troubleshoot production data loads (Tier 1 & Tier 2 support).
- Contribute to solution design, development, integration, and scaling of new/existing systems.
- Promote and implement best practices in data integration, performance tuning, and Agile development.
- Lead or support design reviews, technical documentation, and mentoring of junior developers.
- Collaborate with business analysts, QA, and cross-functional teams to resolve defects and clarify requirements.
- Deliver working solutions via quick POCs or prototypes for business scenarios.
Technical Skills:
- ETL/ELT Tools: 5+ years of hands-on experience in ETL processes using Siebel EIM.
- Programming & Databases: Strong SQL & PL/SQL development; experience with Oracle and/or SQL Server.
- Data Integration: Proven experience in integrating disparate data systems.
- Data Modelling: Good understanding of relational, dimensional modelling, and data warehousing concepts.
- Performance Tuning: Skilled in application and SQL query performance optimization.
- CRM Systems: Familiarity with Siebel CRM, Siebel Data Model, and Oracle SOA Suite is a plus.
- DevOps & Agile: Strong knowledge of DevOps pipelines and Agile methodologies.
- Documentation: Ability to write clear technical design documents and test cases.
Soft Skills & Attributes:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience working with cross-functional, globally distributed teams.
- Proactive mindset and eagerness to learn new technologies.
- Detail-oriented with a focus on reliability and accuracy.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Experience in Tier 1 & Tier 2 application support roles.
- Exposure to real-time data integration systems is an advantage.
Job Title: Graphic Designer
Job Type: Full Time
Location: Indore
Summary/Objective:
We are seeking a highly skilled Graphic Designer to join our dynamic team at Avalon Solutions, preferably with expertise in the fashion & luxury sector. The ideal candidate will be proficient in utilizing AI tools for creative designs and have a strong skill set for creating compelling visuals for social media and digital platforms.
Responsibilities/Duties:
1. Design Creation:
- Create innovative, high-end designs for various luxury products, tailored for social media graphics and website elements, good to have experience in jewelry industry.
- Collaborate with marketing and other teams to grasp project requirements and objectives.
- Incorporate cutting-edge design techniques, including AI tools, to produce innovative visuals.
2. Brand Consistency:
· Create engaging content for social media platforms and digital marketing campaigns.
· Ensure designs are optimized for different platforms and adhere to brand guidelines.
· Work closely with the marketing team to contribute to the evolution of the brand identity.
3. Software Proficiency:
· Proficiency in graphic design software such as Adobe Photoshop, Illustrator, InDesign, and experience with AI design tools.
· Stay updated on industry trends and design tools to enhance creativity and efficiency.
· Excellent skills in color theory, typography, and layout design.
4. Feedback Incorporation:
· Receive and incorporate feedback from stakeholders into design iterations.
· Present design concepts and ideas to team members for review and approval.
5. Project Management:
· Manage multiple design projects simultaneously and meet deadlines.
· Collaborate with other designers and cross-functional teams to ensure project success.
Qualifications/Requirements:
Education:
· Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
Experience:
· 1 to 3 years of professional graphic design experience.
· Experience in the e-commerce, jewelry or luxury industry is ideal.
· Good to have experience in marketing or advertising agency.
Skills:
· Strong creative and conceptual thinking.
· Excellent communication and collaboration skills.
· Ability to work collaboratively and independently.
· Attention to detail and the ability to work independently.
How to Apply:
Kindly send your updated resume and your portfolio link. In your portfolio, highlight projects relevant to the luxury industry, especially any work related to jewelry design.
Contact us:
Avalon Solutions Pvt. Ltd.
PSP - 11, Scheme 78, Vijay Nagar, Indore 452010, MP
www.AvalonSolution.com
We’re Hiring: Assistant Manager – Merchandiser (Goa | Sales & Marketing)
🗓️ 6 Days Working | 🧵 4–6 yrs exp (Elastic Tapes/Narrow Fabrics/Accessories)
🔍 Role Overview:
• 🤝 Manage customer accounts & coordination
• 🏭 Ensure smooth order execution & production follow-ups
• 🧪 Lead product & sample development
• 📦 Maintain quality, timelines & documentation
• 💬 Strong communication & negotiation skills
✨ Key Responsibilities:
• 🧵 Develop new products with Design/R&D
• 📐 Analyse samples & coordinate costing
• 📦 Handle end-to-end sample development
• 🔍 Conduct quality checks & resolve issues
• 💰 Monitor costs & ensure timely deliveries
• 🔄 Collaborate with PPC, Sales, Logistics & Production
• 🧑🤝🧑 Handle customer enquiries, orders & complaints
• 📚 Maintain records, specs & artwork details
🛠️ Skills & Competencies:
• 🗣️ Excellent communication
• 🔄 Strong coordination & follow-up
• 🧵 Textile/trims process knowledge
• 💻 Proficient in MS Office
🎓 Qualification:
• Graduate/Postgraduate in Textile/Fashion Tech
• 4–6 yrs merchandising exp (elastic tapes/narrow fabrics preferred)
CoinFantasy is looking for an experienced Senior AI Architect to lead both the decentralised protocol development and the design of AI-driven applications on this network. As a visionary in AI and distributed computing, you will play a central role in shaping the protocol’s technical direction, enabling efficient task distribution, and scaling AI use cases across a heterogeneous, decentralised infrastructure.
Job Responsibilities
- Architect and oversee the protocol’s development, focusing on dynamic node orchestration, layer-wise model sharding, and secure, P2P network communication.
- Drive the end-to-end creation of AI applications, ensuring they are optimised for decentralised deployment and include use cases with autonomous agent workflows.
- Architect AI systems capable of running on decentralised networks, ensuring they balance speed, scalability, and resource usage.
- Design data pipelines and governance strategies for securely handling large-scale, decentralised datasets.
- Implement and refine strategies for swarm intelligence-based task distribution and resource allocation across nodes. Identify and incorporate trends in decentralised AI, such as federated learning and swarm intelligence, relevant to various industry applications.
- Lead cross-functional teams in delivering full-precision computing and building a secure, robust decentralised network.
- Represent the organisation’s technical direction, serving as the face of the company at industry events and client meetings.
Requirements
- Bachelor’s/Master’s/Ph.D. in Computer Science, AI, or related field.
- 12+ years of experience in AI/ML, with a track record of building distributed systems and AI solutions at scale.
- Strong proficiency in Python, Golang, and machine learning frameworks (e.g., TensorFlow, PyTorch).
- Expertise in decentralised architecture, P2P networking, and heterogeneous computing environments.
- Excellent leadership skills, with experience in cross-functional team management and strategic decision-making.
- Strong communication skills, adept at presenting complex technical solutions to diverse audiences.
About Us
CoinFantasy is a Play to Invest platform that brings the world of investment to users through engaging games. With multiple categories of games, it aims to make investing fun, intuitive, and enjoyable for users. It features a sandbox environment in which users are exposed to the end-to-end investment journey without risking financial losses.
Building on this foundation, we are now developing a groundbreaking decentralised protocol that will transform the AI landscape.
Website:
Benefits
- Competitive Salary
- An opportunity to be part of the Core team in a fast-growing company
- A fulfilling, challenging and flexible work experience
- Practically unlimited professional and career growth opportunities
- Experience in Automation Testing.
- Experience in WebDriver automation
- Should have very clear concepts in Java, cucumber, Bdd framework.
- Min 7+ years of experience in Test Automation of APIs and micro services
- Experience in scripting for automation - using JAVA/Python
- Experience with building automation framework for API/Web
- Experience in test delivery in an Agile model with focus on in-sprint automation
- Strong hands-on experience with automation of APIs using SOAPUI/Rest Assured or other API automation frameworks.
- Strong in validation content from XML, data bases and flat files using script.
- Strong knowledge of Database and SQL queries for data validation
- Solid understanding of test process: requirement analysis, test scenario design, test case creation, test scripting and status reporting to stakeholders for testing services
- Experience working with Jenkins to build CI/CD pipeline.
- Experience in leading small teams of engineers is desirable
VOIP Developer
- Knowledge on PSTN lines
- Good understanding of TCP/IP protocol stack and practical knowledge of LAN / WAN
- Good knowledge of value-added features such as Voicemail, ACD, IVRS, CTI, etc
- Familiarity with SIP / SDP protocol / Softphones
- Familiarity with OpenSIPS, Kamalio
- Familiarity with Freeswitch
- Familiarity with MySQL
- Knowledge of Linux / server administration
- Familiarity with C language
- Firewall, Security
- Knowledge of WebRTC
- Standard features of Enterprise Communication Servers (PBXs)
- Problem Troubleshooting and debugging techniques (both Hardware and Software)
• Design and code the excellent workflow, features, or modules in the Simplify360 suite.
• Tackle challenging engineering and product problems, create solutions to customer's problems.
• Create new ideas with our design teams to continually iterate on the experience.
• Work cross-functionally to evaluate the relative importance of and need for product initiatives.
• Take ownership of modules from design to implementation and deployment.
Requirements
• Great software design and development skills. Deep knowledge of design, coding, and implementation.
• Ability to work both independently and in cooperation with others.
• A sense of urgency and ownership over the product.
• Comfortable with full-stack projects and able to build a minimum working and prototypes quickly.
• Fluency with both front-end (e.g., html/css/javascript, bootstrap, jquery) and back-end technologies used, primarily Core Java, J2EE, Struts, Hibernate.
• Knowledge of Solr, Kafka would be an added advantage.
• Knowledge of Big Data solutions like Hadoop, HBase would be an added advantage.
• Great attitude towards work and people.

















