
At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.
The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
Please note that the night shift will be scheduled between 6 pm and 3 am.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
- Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS.
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a night shift customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!

About StarApps Studio
About
Building software to help e-commerce businesses sell better
Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.
Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.
We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.
As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!
Tech stack
Candid answers by the company
We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.
Product showcase
Photos
Connect with the team
Similar jobs
Experience:
- Minimum of 5-8 years of relevant experience in accounting, Mandatory in the construction, infrastructure, or engineering industry.
- Technical Skills: Proficiency in accounting software (Tally, SAP, etc.), MS Excel, and other MS Office applications.
- Knowledge: Strong understanding of Indian tax laws (GST, TDS), accounting principles (IND-AS), and financial reporting standards.
- Attention to Detail: Strong analytical skills and attention to detail in financial recordkeeping and reporting.
- Communication: Good verbal and written communication skills, with the ability to interact effectively with internal teams and external stakeholders.
- Problem-Solving: Ability to resolve financial discrepancies and provide actionable insights to management.
- Leadership: Ability to lead and mentor junior accounting staff and collaborate effectively within a team.
• Timing:- 10am to 7pm
• Job Location:- Opp. Sola over bridge, Ahmedabad
• No. of opening:- 3 position
• Exp.:- Mini. 1yrs to 3yrs
• Qualification:- Bachelors
Roles Details:-
• We have work to generate lead and forward to sales team.
• Data will be given to them.
• Pan India calling.
• Yes lucrative incentive program is there to motivate team members
• Female Candidate who have minimum 1 year’s relevant experience in sales, telesales.
• Age must not above 30 years.
• Fluent in Gujarati/Hindi and must able to converse in English as we have pan India calling, fluency in English preferable.
Propel, a leading technology solutions provider, is seeking a dedicated and talented Business Development Executive to join our team. This role primarily focuses on establishing connections with potential clients based in the United States. As a Business Development Executive, you will play a crucial role in driving business growth by effectively communicating with leads, showcasing our offerings, and nurturing client relationships.
Responsibilities:
- Outbound Calling: Initiate conversations with potential clients, engaging them in a professional and persuasive manner.
- Lead Follow-up: Follow up on leads generated through various channels, including website inquiries, email campaigns, and marketing events.
- Product Presentation: Present the company's products and services to potential clients, highlighting the unique value propositions and addressing their specific needs.
- Relationship Building: Nurture client relationships by actively listening to their requirements, providing relevant information, and building trust in our solutions.
- CRM Management: Maintain accurate and up-to-date records of client interactions, lead status, and follow-up activities in the CRM system.
- Collaboration: Collaborate effectively with the team to ensure a seamless handover of qualified leads and align strategies for maximizing conversions.
- Feedback and Reporting: Provide timely feedback to the team on lead quality, campaign effectiveness, and areas for improvement.
- Targets and Performance: Meet or exceed weekly and monthly targets for lead conversion, call volumes, and other key performance indicators.
- Industry Knowledge: Stay updated with industry trends, competitive offerings, and product knowledge to effectively address client queries and concerns.
- Professional Conduct: Uphold the company's reputation by adhering to professional standards, ethical practices, and maintaining confidentiality of client information.
Requirements:
- Experience: Minimum 2 years of proven work experience as a Business Development Executive or in a similar role in sales department, demonstrating a track record of meeting or exceeding targets. Experience in the technology industry will be an added advantage.
- Communication Skills: Excellent written and oral communication skills in English, with the ability to articulate ideas clearly and confidently.
- Cultural Adaptability: Familiarity with US business culture and the ability to adapt communication style and accent to resonate with US clients.
- Persuasion and Negotiation: Strong persuasion and negotiation skills to effectively convert leads into clients and overcome objections.
- Time Management: Ability to work independently, prioritize tasks, and manage time efficiently in a high-volume, fast-paced environment.
- CRM Proficiency: Proficiency in using CRM software and other relevant tools to manage leads, track interactions, and generate reports.
- Shift Flexibility: Flexibility to work during Eastern Standard Time (EST) to accommodate US client requirements and collaborate with the team effectively.
- Motivated and Target-Driven: Positive attitude, self-motivated, and target-driven mindset with a passion for achieving and exceeding goals.
- Attention to Detail: Strong attention to detail and organizational skills to maintain accurate records and ensure a personalized client experience.
- Education: Bachelor's degree in business, marketing or a related field.
Nice to Have:
- US Accent Proficiency: Ability to communicate with a US accent, providing an added advantage in engaging with US-based clients.
- Technical Aptitude: Basic understanding of technology solutions or the ability to quickly grasp technical concepts to effectively communicate our offerings.
As we take a leap into the next decade we’re launching 4 new roles that allows our nutritionists to be in leadership positions. As a Zonal Head of East / West / North / South, you will be responsible for the performance and management of all nutritionists within your assigned zone of hospitals. You will be trained and mentored to take on this new role that prepares you to be a manager. You will cultivate your team and be a role-model of excellence and integrity to them.
Responsibilities:
● You will ensure the nutritionists in your zone counsel every child, everyday
● You will build a strong team with the hospitals you work in, and participate in hiring and training as and when necessary
● You will communicate and build a positive relationship with all the doctors within your zone
● You will plan for long-term absenteeism in your assigned zone, making sure no centre is left unattended without a nutritionist
● You will champion technology, are comfortable with and ensure seamless and error-free adoption of the FoodHeals App amongst your nutritionists
● You will ensure that monthly reports, success stories and/or case studies sent by the nutritionist from their hospitals are collated and sent to your line manager as per agreed deadlines
● You are thorough in your understanding of programs across all hospitals in your assigned zone, and ensure smooth functioning as per planned budgets.
● You’ll guide the nutritionists reporting to you, mentor them, help them with tough cases during weekly case calls and document them
● You’ll develop innovative counselling techniques to help through difficult cases
● You’ll assist in research, training and publishing case studies / papers
● This role requires you to travel to all hospitals within the assigned zone and be at the hospitals for 8 hours (9.30am-5:30pm)
● You will continue to assess, counsel and plan diets for pediatric oncology and hematology
patients in the IPD & OPD at the hospital where you are stationed
● You'll support execution of special initiatives as needed
● You’ll share a weekly report on the impact and outcomes of your and your team’s work with the Head Nutritionist
● You’ll be responsible for the performance of the nutritionists in your appointed region
● You will address their concerns and involve the Head Nutritionist whenever necessary
We are looking for an experienced individual to join our engineering teams as a python developer.
You would be responsible for developing solutions as per business requirements. Working closely with a global team of developers and product managers and develop the solution according to the business requirements.
Required/ Must have:
• Be passionate about programming
• Understand requirements, validate assumptions, and design and develop solutions independently for users
• Ability to learn new python skills to deliver solutions
• Writing reusable, testable, and efficient code
• Identify and suggest various opportunities to improve efficiency and functionality.
• An ability to perform well in a fast-paced environment
• Review existing python solutions for quality and provide feedback
• Agile methodology experience with able to translate user stories and features into python code
• Knowledge of Pandas and experience of automating Microsoft excel and preferably other office apps
• Be flexible to learn and undertake other responsibilities as required by the team
Preferable/Good to have:
• Good knowledge in writing QA test cases and performing QA is preferable
• Coordinate with internal teams to understand user requirements and provide technical solutions
• Write and implement software solutions that integrate different systems.
• Work experience with libraries: Win32, Openpyxl, Pypdf, Pandas, Selenium
• Hands on experience with Git repository
• SQL experience is preferred
• Good Interpersonal Skills & Ability to work Independently
Job Brief
Role and Responsibilities:
- Provide technical assistance to the customers by performing the following duties:
- Take control of and resolve complex technical and escalated customer problems
- Should have excellent communication & troubleshooting skills.
- Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
- Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
- Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
- Perform routine maintenance of internal services as and when required.
- Ability to analyze, research, and solve technical and unique problems.
- Good in computer science fundamentals.
- Creative, independent, self-motivated, and willing to learn new technologies.
- Prepare accurate and timely reports.
Skill and Requirements:
- Good understanding of QA methodologies and processes.
- Good command of Linux CLI tools - including system administration, data analysis and munging.
- Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
- Proficiency in at least one scripting language python, node, etc.
- Have prior experience in testing back-end systems that involve interaction with multiple restful services.
- Must be able to think proactively; excellent follow-through and attention to detail.
- Knowledge of distributed applications/service-oriented applications is a plus.
Good to have:
- Knowledge of Kibana/ElasticSearch
- Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
- Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
- Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.
Required Experience and qualifications:
- Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
- Ability to work independently and efficiently to meet deadlines and SLAs.
- Ability to promptly answer & support-related tickets, chats, emails and phone calls.
















