Customer Support Specialist (Night Shift)

Job description

Opportunity to work on cutting-edge tech pieces & build from scratch

Ensure seamless performance while handling large volumes of data without system slowdowns

Collaborate with cross-functional teams to meet business goals

Required Skills:

Frontend: ReactJS (Next.js must)

Backend: Exp in Node.js, Python, or Java

Databases: SQL (must), MongoDB (nice to have)

Caching & Messaging: Redis, Kafka, or Cassandra exp

Cloud certification is a bonus

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About The Role

• We’re looking for a Senior Software Engineer to join the team in building the HighLevel Desktop App, a critical productivity companion serving nearly 2 million monthly active users.
• Built in Electron, the desktop app bridges the gap between web and native delivering faster workflows, offline access, notifications, and integrated user experiences across the HighLevel ecosystem.
• In this role, you’ll work hands-on across the Electron stack, shaping how performance, reliability, and cross-platform consistency come together at scale. You’ll collaborate closely with design, frontend, and infrastructure teams to build a desktop experience that feels fast, native, and seamless.

Responsibilities

• Build and evolve features within the HighLevel Desktop App, delivering a world-class experience to hundreds of thousands of daily active users.
• Work across both frontend and backend layers within Electron, integrating HighLevel’s APIs and native OS capabilities (notifications, updates, file access, etc.).Implement performant, modular UI components using Vue.js, React, or similar frameworks inside the Electron shell.
• Collaborate with backend teams to design and consume Node.js APIs, IPC handlers, and secure data sync workflows.
• Identify, debug, and resolve complex rendering, memory, and performance issues across main and renderer processes.
• Develop cross-platform build, packaging, and auto-update workflows for macOS, Windows, and Linux using Electron tooling.
• Optimize app startup time, rendering efficiency, and caching to ensure low-latency, smooth user experiences.
• Work closely with design and product to prototype, iterate, and ship high-impact desktop features quickly and reliably.
• Contribute to observability, logging, and crash-reporting systems to maintain stability and quality at scale.
• Collaborate with infrastructure teams to ensure seamless deployment and monitoring using Google Cloud Platform and related tools.

Requirements

• 2.5+ years of software engineering experience, with 1+ years building desktop or web applications at scale.
• Solid experience developing Electron applications, including main/renderer process architecture and IPC communication.
• Strong proficiency with frontend frameworks such as Vue.js, Nuxt, or React, and deep understanding of UI performance tuning.
• Experience building or integrating backend API services using Node.js and TypeScript.
• Familiarity with NoSQL databases (MongoDB, DynamoDB) and Redis, and experience working with Google Cloud infrastructure (GCP, CI/CD, deployment).
• Deep understanding of performance profiling, memory optimization, and browser rendering lifecycles.
• Skilled at debugging and resolving cross-platform issues across Windows, macOS, and Linux environments.Strong problem-solving ability with a focus on product quality, DX (developer experience), and maintainability.
• Excellent collaboration and communication skills - comfortable working across product, design, and infrastructure teams.

Bonus Points

• Experience developing offline-first or data-sync architectures for desktop or mobile environments.
• Familiarity with auto-update pipelines, app signing, and release workflows for Electron.
• Contributions to open-source Electron, Chromium, or frontend performance tools.
• Experience working with real-time messaging, notifications, or background sync features.
• Interest in AI-assisted development tools or integrating AI features into user workflows

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are looking for "Content Marketing Manager" for Reputed Client @ Chennai Permanent Role.

Experience: 4 - 6 Yrs

Must Have Skills: Good flair for Writing with marketing touch

Good To Have Skills: Social media skills, Digital marketing, SEO, Video Editing

Key Responsibilities:

• Candidate should have knowledge and hands-on experience in content writing skills to position software services to business users and leadership team

• Should be able to work with technical team members to understand the service, solution being provided and convert it into simple English that business leaders (non IT ) can understand

• Should be able to work with diverse set of people

• Should be able to understand the cultural nuances of US customers

• Partner with marketing, sales, alliances, and delivery teams to develop suitable collaterals to position our services

• Should be able to do US overlap hours (India time 2 pm – 10 PM )

Technical Experience Mandatory

• Good command over English

• Mandatory: Marketing flavor while writing the content

Professional Attributes:

• Should be able to work independently on the technical and creative writing

• Should be a good team player and work in collaboration with varied set of people in delivery, sales and partner teams

• Ability to align with US region

• Ability to coordinate and get work done through partners for social media / website related areas

Educational Qualification: Any Degree

Senior – Software Engineer (Microsoft Technologies)

About Kanerika

Who we are

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Cofounded by Wharton Business School Alumnus, our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

·       Best Place to Work 2022 & 2023 by Great Place to Work®

·       Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

·       NASSCOM Emerge 50 Award in 2022

·       Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

·       Featured as Data Analytics Services provider at Good Firms  

Working for us

Kanerika is rated 4.8/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. 

Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

We are looking for you

We are rapidly expanding in the Analytics, AI & Intelligent Automation space working with global clients to solve their high-priority business needs through various technologies including .net core, c# and related Microsoft technologies.  We are looking for an experienced Full Stack .Net Technology Development experienced professional to accelerate this growth and expand the Microsoft Technology practice across various technologies like .NET , C#, Azure SQL, REST APIs, Web Services, Azure, ASP.NET Razor Pages , Blazor, Azure API Management, Azure Functions, MSAL, Entra ID and other MS analytics technologies.

You must have experience in building high-performing, scalable, enterprise-grade automation solutions as well as either managed or aspired to manage small to big size technology teams. We are looking for you if you are a team player, a customer-focused, self-motivated, and responsible individual who can work under pressure with a positive attitude. You should have good verbal and written communication skills. You should be process-oriented and demonstrate the quality first approach.

Job Location – Hyderabad

What you’ll bring

·       B. Tech. computer science or equivalent

·       5 – 12+ years of experience in a handson- technical role, ideally for a lead system integrator(s).

·      Hands-on experience in software design, development, testing and system integration

·       Strong knowledge of Object-Oriented Analysis and Design

·       Hands-on experience with Microsoft technologies, specifically: .NET Core, C#, ASP.NET MVC, Entity Framework, ADO.Net, Web API. Entity Framework Core, SQL Server, Mongo DB, JSON/XML, RESTful and SOAP-based web services, Angular, HTML, CSS, jQuery.

·       Excellent problem-solving skills

·       Ability to develop solution architecture designs, demos and present them to clients and other stakeholders

·       Ability to prioritize and plan complex work in a rapidly changing environment with result orientation to deliver organizational benefit

·       Strong conceptual and analytical skills with demonstrated outside-the-box problem-solving skills

 What you will do

Key Responsibilities includes:

·       Design, Architect and Build  .Net applications in Logistics/Insurance Domains 

·       Mentor Team members 

·       Prioritize and plan complex task and deliver with consistent updates without follow-ups

·       Work independently with less monitoring

·       Enable pre-sales to complete the proposal with right technical solutions and architecture 

·       Build Case studies of every project that you will execute and deliver

·       Actively Participate in organization wide initiatives in hiring new talents, marketing drives etc.

·       Collaborate with peer leaders and contribute to company’s growth

·       Participate in Learning & Development Initiatives (offsites) for leaders at Kanerika

·       Define performance and business goals for team members and review them on monthly basis

·       Review and Enforce HR processes for the team members 

Employee Benefits.

Kanerika offers an excellent performance-linked incentives to high performing individuals. As an Engineering manageryou will be working on company’s products, research & development and impacting revenues and scaling.

1. Culture:

·       Open Door Policy: Encourages open communication and accessibility to management.

·       Open Office Floor Plan: Fosters a collaborative and interactive work environment.

·       Flexible Working Hours: Allows employees to have flexibility in their work schedules.

·       Employee Referral Bonus: Rewards employees for referring qualified candidates.

·       Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

·       Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

·       Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

·       GMC and Term Insurance: Offers medical coverage and financial protection.

·       Health Insurance: Provides coverage for medical expenses.

·       Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

·       Company-sponsored family events: Creates opportunities for employees and their families to bond.

·       Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

·       Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

·       Company-sponsored outings: Organizes recreational activities for employees.

·       Gratuity: Provides a monetary benefit as a token of appreciation.

·       Provident Fund: Helps employees save for retirement.

·       Generous PTO: Offers more than the industry standard for paid time off.

·       Paid sick days: Allows employees to take paid time off when they are unwell.

·       Paid holidays: Gives employees paid time off for designated holidays.

·       Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

·       L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

·       Leadership Program with IIM – Shortlisted leaders to participate in leadership program with Indian Institute of Management.

·       Mentorship Program: Offers guidance and support from experienced professionals.

·       Job Training: Provides training to enhance job-related skills.

·       Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

·       Promote from Within: Encourages internal growth and advancement opportunities.

Job Description,

The Product Designer will be responsible for driving design ideation, planning and prioritization of the diverse range of products of Synapsica.

• Drive user research, create detailed user journeys,user behavior and take appropriate design decisions backed by user-behavior and data. Define design strategies by analyzing data models and derive best practices within the team.
• Drive design ideation, planning,  and prioritization of our diverse range of products and features.
• Work closely in a small and agile team to iteratively improve user experience
• Take new features from ideation to prototyping, user testing and production.
• Strategize, develop, and extend the visual design systems and pattern libraries by coming up with new and innovative solutions which suit the Synapsica brand.
• Brainstorm and create new directions that Synapsica can take in our quest to enable radiologists with AI-powered workflow solutions.
• Help the team in raising the bar, resolving blockers, prioritizing and breaking down complex projects into simpler tasks.

• 3 to 5 years of experience in designing digital products
• Have designed user interfaces for mobile and web platforms in the past.
• Fluency in Figma and prototyping tools
• A good understanding of Frontend principles to guide the team from an engineering point of view.

SKILLS

• UI, UX and product thinking skills
• Bring a unique perspective and fresh ideas to the problem and not just translate requirements to designs
• Keen in applying user research, user-needs validation and usability evaluation

• Attention to detail and the drive to defend user centric design
• Keen on understanding short and long-term goals of the product and business.
• Understanding of behavioral analytics and thus go by data-driven decisions.
• Ability to collaborate with cross-functional teams to define, design and ship new features.
• Good communication and presentation skills and the ability to clearly articulate design decisions to the team and leadership.

Our team is looking for a creative Digital Marketer/Campaign Manager to devise and execute in-house marketing campaigns. You will work closely with the Marketing and Sales Managers on managing spend, schedules and leads. 

We at Royal Purandar take pride in developing and delivering a lifestyle for people who want a blend of nature and modern luxury. We don’t just sell lands or construct villas, we create a living environment that co-exists with nature.  

Responsibilities and role: 

• Devise B2C (business to consumer) integrated marketing campaigns with the aim of acquiring and retaining customers.
• Set and run successful marketing campaigns with B2C focused to generate quality leads.
• Understand and measure campaign performance in order to polish.
• Manage the procedure, implementation, tracking and measuring of marketing campaigns.
• Bridge communication between internal and external agencies, such as designers, animators and printers, who will deliver much of the campaign activity.
• Work within a budget and accumulate data overtime to analyze trends.
• Generate reports on campaign performance, results and spends.
• Write, edit and proofread copy for promotional materials within marketing campaigns.
• Ensure that the organization’s brand and identity is adhered to in campaigns and in all communication channels.
• Deliver regular reports on social reach, web analysis and evaluation of KPIs.
• Maintain regular measurement of the ROI of campaigns.
• Ensure accuracy of marketing materials and provide formal sign off if necessary.
• Administer the website(s).

Key skills: 

Management skills: As a campaign manager you will formulate marketing strategy along with the leaders and execute successful campaigns. 

Communication skills: Excellent writing skills are a prerequisite as you will frequently have to write copy for marketing promotions. You are also required to manage relationships with agencies and third parties as well as persuade a non-marketing audience, such as senior level managers within the organization, of the wisdom of proposed campaigns.

Project management skills: As a campaign manager you will have to work with a specified budget, meet deadlines and ensure ROI on marketing campaigns. 

Numerical skills: An additional factor favored, as a campaign manager you need to be good with numbers. You will need to acquire data and use it to target selected groups, as well as analyze the success or otherwise of campaigns. 

Skills and qualifications required:

• Bachelor’s degree in communication, digital marketing or related fields
• 2-5 years of related job experience
• Strong problem-solving skills
• Exceptional communication and project management skills
• In-depth knowledge of running B2C campaigns preferably in Real Estate
• In-depth knowledge of setting ads on Google, Facebook and Instagram
• Thorough proficiency with Excel/Sheets to manage reports
• A good understanding of current marketing trends

Roles and Responsibilities: 

• Must be self-driven and motivated
• Proficient in writing quality, efficient and performant code for iOS app, using Swift
• Follow right architecture and design patterns
• Aware of the agile working environment
• Document design/technical guidelines and spread knowledge across teams
• Responsible for self/peer code reviews
• Viable suggestions with clear understanding of iOS fundamentals
  
  
  Requirements :

  (Must have skills) 

• Swift (relevant knowledge)
• iOS Fundamentals
• MVVM/VIPER (relevant knowledge and experience )
• SOLID principles
• Third party integrations likes google map, firebase, Analytics
• Know about push notification & deep linking

Requirement-

- Min 2.5 Years development experience on the SugarCRM / SuiteCRM platform

- Design, implement, test and maintain our CRM built on SuiteCRM

- Setup integrations to various systems

- Create and maintain software documentation

- Implement Proof of Concepts for testing business ideas

- Recommend ways to improve reliability, maintenance, efficiency, and quality

- Follow SCRUM Agile Development methodology

- Experience on large scale projects

- Expertise in security framework

- Develop new modules, components and improve functionality in existing modules

- Experience with composer and upgrade safe modules

- Experience in SuiteCRM upgrade and code optimization

- Experience with MySQL database would be preferred

- Solid knowledge of beans, workflow, logic-hooks, Reports, roles & permissions and security groups

• Strong grasp of computer science fundamentals and excellent problem-solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
• 4-7years of experience in product driven organization.