Cutshort logo
StarApps Studio logo
Customer Support Specialist (Night Shift)
Customer Support Specialist (Night Shift)
StarApps Studio's logo

Customer Support Specialist (Night Shift)

Santosh Singh's profile picture
Posted by Santosh Singh
2 - 3 yrs
₹5L - ₹10L / yr
Pune
Skills
Customer Support
skill iconHTML/CSS
Technical support
Customer Success
English Proficiency
Content Writing
Effective communication
Customer Service

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.


The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.


Please note that the night shift will be scheduled between 6 pm and 3 am.


What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
  • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a night shift customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About StarApps Studio

Founded :
2016
Type :
Product
Size :
0-20
Stage :
Profitable

About

Building software to help e-commerce businesses sell better


Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.


Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.


We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.


As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!

Read more

Tech stack

skill iconReact.js
skill iconRuby on Rails (ROR)
SQL
skill iconAmazon Web Services (AWS)

Candid answers by the company

What does the company do?
What is the location preference of jobs?

We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.

Product showcase

Swatch King's logo
Swatch King
Visit
Enhance your Shopify Variants with Swatch King, featuring Color Swatch Slider, Variants with price, Variant Image Swatch, Dropdown, Hide Out of Stock Variants, Confirm Size Selection, etc.
Read more
Variant Image Automator's logo
Variant Image Automator
Visit
Our apps are completely risk-free to try, they don't make any changes to your theme and come with a free trial period. These apps support all the themes and can be customized for your needs.
Read more
Variant Descriptions King's logo
Variant Descriptions King
Visit
Show different product information of the selected variant like size chart info, color details, care instructions, technical details, etc
Read more
Variant Title King: Color, SKU's logo
Variant Title King: Color, SKU
Visit
Change Product Title (Product Name) based on selected variant options. Clearly specify which variant the customer has selected & help them make confident decisions.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Shashank Agrawal
Profile picture
Shubham Vats

Company social profiles

linkedin

Similar jobs

Avalon Solution
Indore
1 - 2 yrs
₹2L - ₹3.6L / yr
Effective communication
Innovation
Design thinking
skill iconGoogle Analytics
Google Adsense

Job Title: Digital Marketing Executive


Job Type: Full Time


Location: Indore


Summary/Objective:

We seek an experienced and results-driven Digital marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for implementing effective digital marketing strategies to optimize our online presence.

Responsibilities:


•     SEO: Implement and manage search engine optimization (SEO) strategies to improve search rankings and drive traffic to our website.


•     Social Media Marketing (SMM): Develop and execute social media strategies across platforms such as Facebook, Instagram, Twitter, and LinkedIn.


•     Pay-Per-Click (PPC) Campaigns: Create and manage PPC campaigns to generate leads and increase brand visibility.


•     Facebook and Instagram Setup: Manage the setup and maintenance of our Facebook and Instagram shopping features.

•     Shopping Engine Product Feed: Oversee the submission of product feeds to various shopping engines and ensure they are optimized for maximum visibility and conversion.


•     Data Analysis & Reporting: Utilize Excel for data analysis and creating detailed marketing reports to track performance and inform strategy.


•     Social Media Post Scheduling: Utilize social media post scheduling tools to plan and publish content efficiently.


•     Email Marketing: Implement email marketing campaigns using various tools to engage with customers and prospects.


Qualifications/Requirements:

Education:

•    Bachelor's degree in Marketing, Digital Media, or a related field

Experience:

•   Proven experience in digital marketing.

• Strong understanding of SEO, SMM, and PPC.

• Proficient in Microsoft Excel for report creation and data analysis.

• Familiarity with social media calendar planning and posting schedule.

• Experience with email marketing tools and strategies.

• Experience in e-commerce marketing.

• Certifications in Google Analytics, Google Ads, or similar platforms.



Skills:

•     Creative thinking with a focus on innovation and problem-solving.

•     Excellent communication and analytical skills.








Read more
sourcing service across borders (clothing platform)
sourcing service across borders (clothing platform)
Agency job
via Qrata by Blessy Fernandes
Bengaluru (Bangalore)
4 - 6 yrs
₹15L - ₹25L / yr
skill iconJavascript
skill iconAngular (2+)
skill iconReact.js
skill iconAngularJS (1.x)
skill iconVue.js

Responsibilities include:

  • You will design and build web applications
  • Collaborate with cross-functional teams to define, design, and ship new features
  • Do Unit-test code for robustness, including edge cases, usability, and general reliability
  • Participate in all phases of development, from design to implementation, unit testing, and release.
  • In close collaboration with project teams, you will have the chance to redefine the development process for modern web-based applications.
  • You will work highly customer-focused and be given the time to learn and experiment with the latest frontend technologies


ESSENTIAL SKILLS / EXPERIENCE REQUIRED:

  • Bachelor's degree in Computer Science or equivalent
  • 3 - 8 years of experience
  • Experience in HTML, JavaScript, CSS, and JavaScript frameworks.
  • Experience with the latest frontend technologies (e.g. ECMAScript, Webpack, ESLint, Service workers, etc.)
  • In-depth knowledge of at least one JavaScript framework (e.g. React, Vue, Angular, etc.)
  • Experience or Knowledge of web application optimizations.
Read more
Brisa Technologies Private Limited
Hyderabad, Bengaluru (Bangalore)
3 - 9 yrs
₹5L - ₹15L / yr
skill iconPython
skill iconC
skill iconC++
Microcontrollers
Storage & Networking

Job Title: System Engineer



Responsibilities include, but are not limited to:

· Understand Mobile SoCs architecture across different Multimedia and Connectivity applications

· Evaluate Memory/Storage architecture on mobile platforms and develop architectures to improve

· Innovate new solutions to complex multi-disciplinary problems by collaborating with other team members

· Identify new mobile workloads that will define memory/storage usage in future products

· Evaluate and present architecture trade-offs impacting memory/storage subsystem performance and power

Successful candidates for this position will have the following:

· Bachelors/Master’s degree in Electronics and/or Computer Engineering or Computer Science or related field

· 4-8 years of work experience in the Mobile ecosystem

· Hands-on experience Power and Performance Analysis

· Good understanding of Mobile SOC system and Android system

· Good understanding and experience on system Benchmarking and multimedia applications

· Good understanding of the Storage subsystem with hands on experience on Host side drivers

Preferred Skills:

· Strong Mobile Platform SW and HW knowledge

· Strong working knowledge of DRAM, NAND, and other memory/storage devices

· Strong understanding of architecture in multimedia and connectivity use cases

· Experience in C++, Python, or other System programming language



Read more
samco securities limited
at samco securities limited
9 recruiters
Keerthana Bangera
Posted by Keerthana Bangera
Mumbai
2.5 - 7 yrs
₹2L - ₹8L / yr
skill iconReact Native
skill iconReact.js
Mobile App Development

Job Role:

  • Build pixel-perfect, buttery smooth UIs across both mobile platforms.
  • Leverage native APIs for deep integrations with both platforms.
  • Diagnose and fix bugs and performance bottlenecks for performance that feels native.
  • Maintain and write clean code to ensure the product is of the highest quality.
Read more
Mobile Programming
at Mobile Programming
1 video
4 recruiters
Damini Agrawal
Posted by Damini Agrawal
Pune, Bengaluru (Bangalore), Mohali, Panchkula, Dehradun, Chennai, Gurugram
2 - 8 yrs
₹2L - ₹15L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
skill iconHTML/CSS
JOB REQUIREMENTS

• Professional Experience with HTML, CSS, JavaScript is required
• Experience with JavaScript-based MVC frameworks, especially AngularJS / Vue Js/
similar frameworks is required.
• Knowledge of RESTful services, especially NodeJS is required
• Experience in TypeScript, Git, and unit tests is required
• Proficiency with Object-Oriented design principles and working knowledge of Linux OS.
• Ability to articulate and quickly adopt development best practices.
• Excellent organizational and communication skills
• Willingness to work as a member of a team, including participating in peer code reviews
and maintaining project and operational documentation.
• Ability to work as part of a geographically diverse team
• Ability to communicate with both technical and non-technical people
• B. Tech or M. Tech in Computer Science or equivalent
Read more
Radix Web
at Radix Web
2 recruiters
Krunal Trivedi
Posted by Krunal Trivedi
Ahmedabad
3 - 5 yrs
₹3.6L - ₹6L / yr
Magento
skill iconPHP
JSON
Payment gateways
skill iconHTML/CSS
+2 more

Job Description

As a Software Engineer at Radixweb, you will build and maintain eCommerce websites. you will be responsible for liaising with the design team, setting up Magento 1x and 2x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

Roles & Responsibilities

  • Meeting with the design team to discuss the needs of the company.
  • Building and configuring Magento 1x and 2x eCommerce websites.
  • Coding of the Magento templates.
  • Developing Magento modules in PHP using best practices.
  • Designing themes and interfaces.
  • Setting performance tasks and goals.
  • Troubleshooting integration issues.
  • Updating website features and security patches.


Eligibility

  • 3 to 5 Years of working experience in Magento & PHP
  • Ability to develop custom extensions.
  • Working knowledge shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites.
  • Should have excellent database design and implementation skills.
  • Ability to do customization in Magento 2.
  • Strong understanding of Magento back-end and Magento Framework.
  • Strong in responsive and adaptive web development procedures.
  • Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
  • Knowledge of how to interact with Restful APIs and formats (JSON, XML).
  • Knowledge of Bit bucket, specifically Git.
  • Should have good knowledge of semantics and code optimization techniques


Company Introduction

Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure of our home-grown globally acclaimed PHP-based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.

  • Opportunity to work on latest technologies
  • Technology and team-based well-managed training & development process
  • A strong and committed team of 450+ employee
  • 70+ Employees working with us for 5+ Years
  • 25+ employees working with us for 10+ Years
  • Flexible shift timings with lucrative compensation
  • Transparent Appraisal process
  • Exclusive soft skill training by professional Trainers. 
Read more
Parkweeks  for smart parking solution ...!!
Parkweeks for smart parking solution ...!!
Agency job
via Success Pact by Rahul Rajput
NCR (Delhi | Gurgaon | Noida)
1 - 4 yrs
₹11L - ₹30L / yr
skill iconPython
skill iconDjango
skill iconGo Programming (Golang)
Job Description
Responsibilities:
• Familiar with the software development life cycle (SDLC) from analysis to
deployment.
• Comply with coding standards and technical design.
• Adapts structured coding styles for easy review, testing and maintainability of
the code.
• Integrate the developed functionality and/or component into a fully functional
system.
• Ensure unit and integration level verification plan are in place and adheres to
great quality of code at all time.
• Active participate in troubleshooting, debugging and updating current live
system.
• Verify user feedback in making system more stable and easy.
• Work closely with analysts, designers and other peer developers.
• Preparing technical training documents for onboarding new engineers.
Requirements:
• Bachelor’s degree in computer science or equivalent practical experience.
• Understanding of OOPS concepts, Persistence, Threading.
• Good understanding of version control system (GIT).
• Knowledgeable in data structures and algorithms.
• A background in Engineering with sound oral and written communication skills.
• 3+ years of experience working on the server side.
Additional Requirements For Experienced Candidates:
• Exposure to API designing, scalable architecture and thorough understanding of
systems.
• Great database modeling skills.
• Working knowledge of Databases, both relational (such as PostgreSQL) and inmemory
database (such as Redis).
• Good understanding of web stack and how all the pieces fit together.
• Competent with developing web apps in popular MVC frameworks (Django, RoR,
etc,).
• Experience with open-source projects.
• Experience in designing interactive applications.
Read more
Blockconnectorslabs
at Blockconnectorslabs
1 recruiter
Jaison Pappachan
Posted by Jaison Pappachan
Bengaluru (Bangalore)
3 - 7 yrs
₹5L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS
Object Oriented Programming (OOPs)
RESTful APIs
Excellent in vanilla JavaScript and OOP JavaScript, TypeScript, ES6.
Experience with Rest APIs;
NodeJS, Webpack;
Grunt, Gulp;
Git, SVN;
Proficient in HTML, CSS (LESS/SASS), responsive design, semantic markup;
Awareness of cross-browser compatibility issues and client-side performance consideration
Read more
HATSU
Joti shivgand
Posted by Joti shivgand
Remote, Mumbai
1 - 3 yrs
₹2L - ₹3L / yr
0066
Customer Relationship Management (CRM)
Product Management
Organizational skills
Marketing & Communication
+1 more

HATSU is a mumbai based design studio, and we work in the field of furniture, lights and rug design. we are coming up with a store for our products and we require a store manager for the same.

Responsibilities

  • Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout, and selling procedures
  • Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
  • Hire, train, develop, and supervise staff
  • Provide staff with feedback, coaching, and performance evaluations
  • Coordinate daily staffing and staffing schedules
  • Ensure the store complies with outlined safety policies and proceduces, as well as state and local health regulations
  • Make sure wages, work hours, and equal employment opportunities are upheld according to federal and state laws
  • Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales receipts and cash
  • Monitor stock and inventory, and perform quality assurance of merchandise on a regular basis

Qualifications

  • Minimum Graduation or equivalent education.
  • 1 years of retail sales required; retail management experience and a college degree preferred
  • Excellent organizational, time management, prioritization, and multitasking skills
  • Experience with interviewing, hiring and evaluating candidates, and assessing employee performance
  • Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers
  • Ability to reach overhead, bend, squat, kneel, and carry products in order to perform and cover all workfloor duties
  • Able to give clear directions and set expectations for staff
  • Demonstrated ability to lead by example

 

Read more
Casa2 Stays Pvt Ltd
at Casa2 Stays Pvt Ltd
5 recruiters
Mehak Malik
Posted by Mehak Malik
NCR (Delhi | Gurgaon | Noida)
1 - 4 yrs
₹5L - ₹10L / yr
skill iconReact Native
skill iconRedux/Flux
Xcode
Mobile App Development
skill iconAndroid Development
+2 more

About the role: One key differentiator of FabHotels brand for our asset partners is bestin-class returns. While our online & offline demand teams drive higher occupancies for our partners, this role entails ownership of developing and work on react native side of application development.

Key responsibilities:

  • Knows how to embed React-Native in a native (iOS/Android) component and vice versa.
  • Firm grasp on JS/CSS fundamentals
  • Build pixel-perfect, battery smooth UIs ((layouts, animations, etc.))across both mobile platforms
  • Good understanding of Design and Architecture Patterns
  • Strong focus on app performance
  • Familiarity with native build tools, like XCode, Grade (Android Studio, IntelliJ)
  • Good in debugging
  • Experience in iOS app development is preferable.

Individuals who would connect best with the job requirements are those who:

  • Are excited to be part of a young, dynamic team that is building a disruptive, sustainable business
  • Are willing to go the extra 100 miles it takes to win in a super competitive market
  • Are innovative, resourceful and comfortable with dynamic business requirements
  • Fulfil below minimum criteria:

- 1+ years experience in React-Native based app development  

- 1-2 years experience in Mobile app development(React-Native + iOS).         

- Hands on experience in Redux

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos