Customer Support Specialist (Night Shift)

CoinCROWD

Blockchain Developer, Remote

About CoinCROWD: 

CoinCROWD is a cutting-edge platform in the digital finance space, focused on delivering innovative solutions that empower individuals and businesses in the cryptocurrency ecosystem. We are passionate about creating seamless, secure, and scalable solutions to simplify the way people interact with digital currencies. As we continue to grow, we're looking for skilled backend developers to join our dynamic engineering team. 

Position Overview: 

We are seeking an experienced Blockchain Developer with 3+ years of expertise in node.js/Python to help us build and scale our backend services. As a key member of our engineering team, you will be responsible for designing, developing, and maintaining robust, scalable, and high-performance backend systems that support CoinCrowd’s innovative products. 

This role will give you the opportunity to work in a fast-paced environment with cutting-edge technologies in the blockchain and cryptocurrency space. 

Key Responsibilities: 

• Develop and maintain decentralized exchange (DEX) platforms and features, focusing on on-chain data integration.
• Collaborate with a cross-functional team to design and implement features.
• Integrate RPC nodes for blockchain data access and manipulation.
• Create secure, efficient, and scalable blockchain applications using NodeJS and related technologies.
• Write unit and integration tests for blockchain applications to ensure high code quality and reliability.
• Maintain a high level of security best practices when dealing with blockchain data and smart contract interactions.

Required Qualifications: 

• Databases: Strong experience with relational databases (PostgreSQL, MySQL) and NoSQL databases (MongoDB, Redis). Proficiency in writing complex SQL queries.
• API Development: Hands-on experience in designing and developing RESTful APIs, including authentication mechanisms (JWT, OAuth, etc.). 
• Cloud & DevOps: Familiarity with cloud platforms (AWS, Google Cloud, or Azure) and DevOps tools like Docker, Kubernetes, CI/CD pipelines, and version control (Git). 
• In-depth understanding of blockchain protocols and their security implications with at least 3+ years of hands-on experience on Blockchain development
• Experience with Solidity and developing smart contracts.
• Comfortable working independently in a remote environment.
• Ability to effectively communicate in English (written and spoken).

Why CoinCROWD? 

Innovative Projects: Work on cutting-edge technology in the fast-growing blockchain and cryptocurrency space.

Collaborative Culture: Join a dynamic, diverse, and collaborative team that values creativity and new ideas. Growth Opportunities: Opportunities to grow in your career as we expand our product offerings and technology stack. 

Competitive Compensation: Competitive salary, benefits, and potential for career advancement. Flexible Work: We support a flexible work schedule and the possibility for remote work. 

CoinCROWD is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Initially you will be offered Equity based compensation which is common for a Web3.0 organisation. 

Your actions will act as a catalyst in revolutionising the digital footprint of 200 million micro businesses worldwide.

Our ideal candidate for this role is an entrepreneurial and creative out-of-the-box thinking tech geek with a get-things-done attitude, who wants to thrive in a fast-paced international environment.

If you are qualify and are excited about joining us, read about our functional asks below.

• Participate in the entire product development lifecycle, focusing on coding and debugging.
• Translate high level business problems into scalable solutions. These include building self learning modules for dynamic pricing, contextual recommendations, in-house analytics, advanced real-time backend systems, etc.
• Develop Web APIs and end-to-end web services to support various internal & external.
• Develop unit test plans to deliver quality components.
• Building reusable code and libraries for future use.
• Optimization of the software platform for maximum speed and scalability.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Perform UI tests to optimize performance.
• Provide training and support to internal teams.
• Follow emerging technologies.

• Expertise in PHP and Laravel or CodeIgnitor, MySQL or PostgreSQL, Nginx, LEMP setup
• Developing REST APIs & integrating 3rd party APIs (oAuth 2.0), Git
• Hands-on experience in application deployment on linux servers
• You can easily navigate volatile environment where you are constantly getting challenged to push your own boundaries to make sense of ambiguous and complex signals of uncertainty into simple winning outcomes.
• What separates you from other developers is your relentless drive for running new tests and experiments on a regular basis. You love programming, but even more, you actually love implementing changes based on user data and create highly scalable technology based solutions.

A crazy ambitious role with potential for sky-rocketing growth, global exposure and immense monetary upside within a fast-growing start-up.

Websites.co.in is considered to be the world's easiest website builder platform that lets micro business owners create their website within 15 minutes and helps them grow their business online.

With the vision to champion the world’s 200 million micro business owners, Websites.co.in was started in Mumbai, India in 2017.

Since then, over a 1 million+ people from 200+ countries engaged with websites.co.in in 98 world languages to create their website. The 4.5 out of 5 stars with over 11000 reviews is testimony that we are on the right track.

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Position: Lead Backend Engineer

Location: Pune, India (Initially Remote Due to COVID 19)

About the Organization:

It is one of the most exciting Bay Area Product Driven Organization in Logistics industry supporting more than 30,0000 customers.

As a software engineer on the Backend team, you will be building and owning backend services and infrastructure that power our core products. We strive for high standard of engineering quality while solving unique hardware as well as software challenges. You will have high impact roles at a relatively small company for our user base. You thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet.



What we are looking for?

• 4+ years of software engineering experience
• 2+ year of experience in Python/Django or Go
• Familiarity with Node.JS is a plus
• You write high quality and well-tested code to meet the needs of your customers.
• Good intuition for REST API design
• Start-up experience is a plus
• BS/MS/PHD in Computer Science or a related field (ideal)
• Preferably a Pune based candidate who can join at the earliest / Within a month

Should Be a Computer Science Graduate from a Tier-1 Engineering college like IIT/ BHU / NIT / VIT / COEP / PICT / BITS

Why join us?

1. Very high-growth
2. Passionate, collaborative, and awesome co-workers
3. Free lunches
4. Competitive salaries
5.  

IMMEDIATE JOINING PREFERRED!

Skills:- Illustration, Graphic Designing, Above The Line Marketing (ATL), Below The Line Marketing (BTL).

Responsibilities of an ABAP developer

Besides coding and developing a SAP module with the help of the programming language, ABAP developers perform a number of other tasks, some of which are given below:

Knowledge of SAP ABAP (OOPS ABAP, MVC, Code pushdown techniques, AMDP and CDS views) and Native HANA

Good Knowledge in  SAP MM Modules (both is important), Able to write Functional document and working knowledge in integration across other SAP modules like SAP SD SAP PP, SAP QM, SAP Finance

SAP ABAP knowledge is expected but should be limited to basic programming and debugging

• Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution.

   

• Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD to ensure a consistent experience to the various users on the client's side.

   

• Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code.

   

• Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this.

   

• Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Training the end users and client representatives is also performed at this stage of the SAP ABAP software life cycle.

   

• To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work.

Skills Required to be an ABAP developer

Extensive prior experience in the field of ABAP programming and SAP modules is an essential skill set required for any person to pursue a career as an ABAP developer. They must have good analytical and problem solving skills in order to carry out their daily functions effectively. In depth knowledge of SAP systems such as FICO, MM and HR is also required for ABAP developers. Prior experience in object oriented programming, ABAP lists and other related fields is also a prerequisite for jobs in this field. In order to communicate with a number of people such as clients, users and other developers, they must possess excellent oral and written communication skills as well as good interpersonal abilities. They must have the capability to work well in a team-based environment as well as on their own since the organizational structure of ABAP developers varies from one company to another.

About the Company:

 It is a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects of the word. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges. 

Role: We are looking for an experienced team lead to drive data acquisition projects end to end. In this role, you will be working in the web scraping team with data engineers, helping them solve complex web problems and mentor them along the way. You’ll be adept at delivering large-scale web crawling projects, breaking down barriers for your team and planning at a higher level, and getting into the detail to make things happen when needed.  

Responsibilities  

•  Interface with clients and sales team to translate functional requirements into technical requirements 
•  Plan and estimate tasks with your team, in collaboration with the delivery managers 
•  Engineer complex data acquisition projects 
•  Guide and mentor your team of engineers 
•  Anticipate issues that might arise and proactively consider those into design 
•  Perform code reviews and suggest design changes 

Prerequisites 

•  Between 2-3 years of relevant experience 
• Fluent programming skills and well-versed with scripting languages like Python or Ruby 
• Solid foundation in data structures and algorithms 
• Excellent tech troubleshooting skills 
• Good understanding of web data landscape 
• Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus 

We are looking to hire an experienced angularJS developer to join our dynamic team. As a lead developer, you will be responsible for creating a top-level coding base using Angular best practices. Your role will require you to implement an exciting and streamlined user experience in the form of a Java-based desktop and mobile web app.

• Designing and developing user interfaces using angularJS best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support. 
  

  Requirements:

  • Bachelor’s degree in computer science, computer engineering, or similar.
  • Previous work experience as an AngularJS developer.
  • Proficient in CSS, HTML, and writing cross-browser compatible code.
  • Experience using JavaScript building tools like Gulp or Grunt.
  • Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
  • Excellent project management skills.
  • Proven experience implementing back-end JavaScript applications.
  • Excellent communication skills.
  • Critical thinker and good problem-solver.