Reelo

Why Reelo

In today’s customer-centric world, small and mid-market F&B and retail businesses need to market like the best brands — but collecting, understanding, and acting on customer data is often complex, expensive, and time-consuming. Solving this is why Reelo exists.

Reelo is a new-age customer marketing platform that helps restaurant and retail businesses grow revenue, acquire more customers, and build stronger brands — simply and effectively.

While it’s easier than ever to start a business, it’s harder than ever to grow one. Most businesses struggle with two things: getting customers to make their first purchase, and getting them to come back again and again. Reelo makes this easier by enabling smart, automated customer engagement without adding to already overloaded teams.

We’re building something big, meaningful, and lasting — and we’re looking for curious, driven people who want to do purposeful work and grow together.

About the Opportunity

We are looking for a Senior Backend Developer (MERN Stack) to design, build, and scale backend systems that power modern web and mobile applications. The ideal candidate brings strong technical expertise, a deep understanding of backend architecture, and the ability to translate product requirements into reliable, high-performance solutions.

This role requires high ownership, accountability, and technical leadership. You’ll work across Node.js based microservices, optimize MongoDB queries, design APIs, and drive integrations with internal and external systems — ensuring scalability, security, and maintainability.

What will you do ?

• Design, develop, and maintain RESTful and APIs using Node.js and Express.
• Write clean, modular, and testable code following engineering best practices.
• Architect and optimize MongoDB data models for scalability and performance.
• Lead integrations with external APIs and internal services.
• Ensure backend reliability, scalability, observability, and security.
• Participate in code reviews, mentor junior developers, and contribute to system design.

What you need ?

• 2+ years of backend development experience in Node.js, Express.js, and MongoDB.
• Strong understanding of REST APIs, and microservice architecture.
• Proficiency in JavaScript (ES6+), asynchronous programming, and API design patterns.
• Hands-on experience with AWS ecosystem.
• Familiarity with Git, CI/CD pipelines, and agile workflows.
• Excellent problem-solving skills, system-level thinking, and attention to detail.
• Experience or hands-on working with React Native mobile applications is a strong plus.
• Prior experience in SaaS, high-scale, or data-driven platforms is an advantage.

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!