
- Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
- Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
- CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
- SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
- Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
- Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
- Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.
Nice-to-Have Skills:
- Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
- Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
- Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).
Personal Attributes:
- Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
- Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
- Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
- Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

About Famepilot Internet Private Limited
About
Similar jobs
- Education: BE/MCA or equivalent.
- Solid experience in software testing, with a combination of development experience being a plus.
- Good knowledge of web and mobile testing principles and techniques.
- Familiarity with various technologies, including Web and Client-Server.
- Good understanding of testing methodologies, such as Waterfall, Agile, and Iterative.
- Competent in functional testing (manual and automation) with a good understanding of basic testing techniques.
- Hands-on experience with testing tools relevant to web and mobile testing (e.g., Selenium, Appium).

Responsibilities:
What are we looking for:
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● 2+ years working across the domain as an analyst in a Tech company or in fintech startup
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● Expertise working with large data sets and prior working knowledge of Excel, R, QlikView, MySQL, Python etc
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● Excellent communication and organization skills. Can work freely with everyone from an associate to senior leadership
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● Sound understanding of levers affecting an organisation's topline and bottomline and how they could be linked to the product.
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● Ability to predict the 3rd and 4th degree metrics movements.
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● Strong attention to detail and ability to handle multiple activities simultaneously
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● Ability to think strategically and implement with excellence
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● A growth mindset and passionate about building things from the ground up and
most importantly, you should be fun to work with
As a business analyst, you will:
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● Translate requirements and mock-ups into fully functional and technical features by working closely with Platform technical leads and Architects.
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● Facilitate requirements gathering and process mapping workshops
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● Experience performing detailed gap analysis, and preparing as-is & to-be
process documentation
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● Understand client flows and integrate it with the current product offering
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● Analyze large amounts of data and derive actionable insights
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● Come up with new ideas to improve monetization post data analysis
Why join us?
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- You will get to work with an experienced team who has worked in multiple startups.
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- Experimenting is the name of the game
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- Grow with us. It is a family
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SEO,Digital Marketing,Display Advertising,SEM,Google Analytics,Google AdWords,Online Marketing,SMO,Webtrends,Digital Campaigns,Social Media,Social Media Manager,Facebook Marketing,facebook sales,Graphic Designing,Email Marketing
Job Description :
Fluenct is English
Proven track records
Strategic digital acumen & ability to execute flawlessly
Development & Maintenance of digital channels (website , email , social media ) including online content distribution & social listening
Planning digital media campaigns , including web SEO / SEM , email , social media & display advertising
Guard the brand guidelines, identity & usage in the social media space across various mediums
Develop consumer marketing strategies to successfully establish our brand/s ; digital awareness , growth & loyalty
Responsible for consumer insights for creating the best in class digital campaigns
Execute all facets of digital marketing strategy from paid media to social engagement to launch activations
Content marketing strategies must have experience in storytelling campaigns
Drive organic acquisitions of consumers via SEO , SEM programs
Drive digital audience understanding & profiling exercises
Evaluate , develop , manage , test & implement Ecommerce initiatives
Skills & Competencies:
Minimum 3 years experience in Digital Marketing.
Analytical & Data oriented marketing focus to drive results
Hands on digital expertise in SEO , SEM , Social & Organic Marketing programs
Exposure & understanding of content business will be an advantage
2. Make marketing plans for the business 3. Create content for multiple
social media pages like Facebook, Twitter, LinkedIn and Instagram
4. Understand the latest social media trends and use them while
posting
5. Build relationships with social media influencers
6. Keep up-to-date with what competitors are doing
7. Create social media reports
8. Should be able to create a landing page/ microsite using WordPress
9. Should be good at digital tools, keyword research
10. Should be able to do google ads campaign
11. Should be able to use Canva for campaigns.
12. Also be responsible for SEO.
- Understanding business priorities and customer insights and chart out design roadmaps.
- Making strategic design and user-experience decisions related to existing features, as well as innovative new products
- Defining clear user flows and UI specifications for the Engineering teams and helping in creating seamless and engaging user experiences
- Creating experience maps, user journeys and user flows to prototype unique interaction models and converts them into killer visual designs
- Breaking a long-term user experience vision down into concrete steps for agile development.
- Maintaining design consistency and coherence across the products
- Taking charge of complete user experience across products and building your team to accomplish the product vision
What you need to have:
- Pedigree - Graduation/ PG from Tier 1 design institutes including NIFT, NID, MIT, IIT
- Experience - Over 5 years of experience in developing consumer-facing products including Android, iOS and web applications.
- Experience on tools such as like Sketch, Photoshop, Illustrator, Figma, Adobe XD
- Product Mindset with design first thinking
- User empathy and attention to detail
- Strong communication skills
- Agility and endurance
- Awareness of latest industry trends
- Demonstrated track record of building excellent user experience designs
- Growth - We want to build from within. We look at you as a leader with the potential to make the company a decacorn.
- Exposure to all parts of the business - You will partner with every team, a unique opportunity to learn deeply about business
- Work with the best - Learn from the leaders who have pioneered in building the industry.
- Work with highly experienced, sharp and insanely ambitious colleagues
- High-growth startup & industry - has been a market leader in different segments of fin-tech and we see rapid growth to come in the following years.
Test Case preparations
Lightning( Aura , LWC Components), Apex, Triggers, Process builders


The agency is helmed by top-notch BITSians and are building a razor smooth APP.
We are looking for smart 0-1 yr experienced folks to intern with us, learn the platform and contribute with path to full-time PPOs for deserving candidates. The agency will be available for support and training.
Job description
- Strong logical skill is must.
- Must have knowledge on different phases of SDLC.
- Software testing skills and conceptual knowledge of software quality processes and methodologies, with focus on web and mobile distributed applications.
- Preparation of software product/service Test Cases and Test Data.
- Execution of test cases and coordination with Developers/Designers to resolve issues and bugs.
- Functionality tests, GUI using multiple browsers.
- Document, deploy defects or bugs and report on resolution tracking.
- Knowledge on AWS Dev-Ops will be good to have.


- 3+ years of extensive experience in developing the Single Page Application with Web responsive design for mobile and web using Angularjs or Nodejs / React JS, HTML 5, CSS 3 and Bootstrap.
- Thorough understanding of React.js and its core principles.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Experience with common front-end development tools such as Babel, Webpack, NPM, yarn, etc.
- Node JS & software engineering experience
- Familiarity with newer specifications of EcmaScript (ES6)
- Knowledge of AWS services like Lambda, RDS and Dynamo
- Understanding of non-relational databases such as CouchDB and MongoDB
- Working experience with MySQL

